HP India Complaints & Reviews

Dear sir,
I have not received my gift till now. Please consider the matter most urgent & serious. I have already sended the acessory documents along with D/D of Rs.3999/-on 5th june 2009.My p/n: NLO92PA#ACJ, s/n: CND91143ZX, Redemption code is EBOYU6Q2J8.
I hope you will not induce me to approach the court of law for this matter.
Best Regards,
Debasis Mishra
Bhuban Sasan

I had purchased a printer (H.P. model no. F 2418) from M/S 20 Computer warehouse vide their invoice no 445 dated 21.11.2009. The printer is not working since the date of its installation. On complainning to dealer he told us their is no ink in printer and charged Rs 150 from me. But printer was still not working. Again I approached the dealer who again charged Rs. 500. But printer has not worked.

I called the HP helpline and got the address of service center. On approaching the service center M/S Redigton India Ltd. S.C. O. 5, Ist floor, sector 20 D, Chandigarh,
he asked me either to pay Rs. 1800 as repair charges otherwise contact the dealer.

I again approached dealer but he refused to repair it or replace it.

I had contacted HP helpline, service center. dealer but no body is caring to help me out. Even I could not get a single copy printed since I purchased the printer.

ARUNESH AGARWAL, 513, Sector 11 B, Chandigarh-160011. Mob No. [protected] , [protected]

Dear Sir/ Madam,
I purchased an extended warranty for my Compaq Laptop from HP/Compaq Authorised Reseller situated at Roorkee (Haridwar) Uttarakhand (India). The expiry of the care pack is August 24, 2010. I also got repaired my laptop under the extended warranty period successfully and I also checked my laptop's extended warranty status online on HP's Website after the purchase. But now HP has cancelled may laptop's warranty without mentioning any reason. I mailed several times to HP care but finally they replied that your laptop's warranty is cancelled and asked me to contact the point of purchase.
Now i'm seeking consumer's right on this issue.
Can you help me in this regard?
With kind regards,
Yours sincerely,

KN Tiwari
Director
Disha Social Organization
Sultanpur-Chilkana (Saharanpur) U.P.)

respected sir/maan,

i swati had launched complain in the first week of april,against the chrashed os backup or recovery disk of my system.
with the complain ID :[protected]. customer care people asked me to wait for 15 day days saying that i'l get the recovery dvd back. but after 15 days i didn't get proper response,they asked me to wait for the next 15days.saying we are sorry its not ready.i waited for another 15 days n called them.they gave me another NEW ID:[protected].again asked me to wait for another 15 day.again the same and i got the response what can we can do, its not under us.(THEN WHO IS RESPONSIBLE,WHOM SHOULD I ASK???)
now its 3rd month going for my complain being launched.but no response.sir/maam,could you please tell me to whom should i approach.i need original OS.the one which i got in my system as a backup ,itself was charshed,its not even a year passed for my system,there is no proper response from customer care.unhappy with the service,now i''l be changing my place,the address which i gave them to courier will get change now.so you give me the solution for that too.i'l be very thankful to you if you sort out my problem.please sir/maam look into this complain.and waiting for the reply.as soon as possible


thanking you
swati

I have a flickring problem in my HP laptop screen since dec 09.Initially i took my laptop to BHOPAL(INDIA) HP service center(MP Nagar) on 26th december with warranty ending on 9th jan. but due to some reasons service engineers couldn't identify the problem. and they returned my laptop on 5th saiying if problem still persists you can come up again and it'll be counted as warranty case.in two days i went back as the problem was not over this time they identified the problem and give me a "Yellow slip" saying "PART PENDING" but they have never replaced that.. I dont have time to come up again and again to HP care as my jobs timings are that way..thats why i am writing..

I have already registered complaint online with service request number-4439890. But giving some reasons no one is responding to my mails...plz. if you can i need to talk to some responsible person from HP!! I??
Plz. reffer to
TOKEN No.-W-712
Obligation type-02N
Case ID is [protected]
date on yellow slip[protected]
S. No.-2CE8361GHF
Product No.-FQ366PA
HP service centre Address-
RT Outsourcing service ltd.
1st floor, Plot No-48
Zone II MP nagar
Bhopal

Regards,
Sulabh Kulshrestha
[protected]

i hv buy a printer eq709 made of hp company . i hv a problem with that i send my printer to service center on[protected] & today is 25/06-2010. they did not solve my problem .they said they dont hv parts.one enginner who is seems newly appointed tell me ur machine which cost appx..15000 is now a useless. they never call me abt the status of printer . please think before u buy a hp printer ...& my printer is just 6 month old....................i will never buy hp product in future.....................my name is rahul & my email id is [protected]@gmail.com......

i had purchased a hp printer from croma on the 3rd of jan 2010.they had an offer which said that if this printer is purchased before or till the 3rd of jan then we get 1,500 cash back.the time given was approx 8 weeks..its nearing end of june and i havnt rcvd anything from them,really feel CHEATED by such a big company whom i used to TRUST so much.the details of my printer are as follows:-
HP PRINTER QJ3608,COST-6499 Rs,TAX INVOICE NO[protected],CROMA GOREGAON WEST..
BAR CODE-CB[protected]

i am completely agitated and disappointed the way the gas dealer and agency is operating in our area. perhaps they are encouraging the hoarding instead of ensure that gas availability is made at door steps.

i had to face immense difficulty to get my gas cylinder for my domestic consumption. the timing is so designed that a official has to remain on leave from his office duties to get the gas cylinder replaced.

please i cant afford to miss my office for the gas cylinder......., i am amazed to see there is no home delivery system . the dealers and the distributors are simply exhibiting hegemony. Sometimes i am so much infuriated that i wish i could see all these depot in burning flames.

Purchased HP Deskjet Ink Advantage K209a All In One Printer on 14.06.2010 from CROMA-Goregaon East. But nobody came to install the same. Now Scanner is facing problem.

My Mob No. [protected]

Printer not switching ON. On contacting to authorized service center INGROW, Wilson Garden, Bangalore. Phone 30283092/93/94. asked to bring the printer to the service center. After taking to the service center, they are telling we don't have service engineer, so, you look for someone elsewhere. Purchased the printer on 19 May 2010. bill no:0905. Sl.no: CN01GB54BQ. Printer is within warranty period. Now I am facing this sort of worst behavior by the HEWLETT PACKARD. Kindly let me know whom to approach to sort out this problem.
WILLIAM PATRICK
[protected]@gmail.com
Ph:[protected]

Dear sir,
I purchased a printer on 19 may 2010 vide invoice no;0905 and Sl.no. CN01GB54BQ. Now it is not getting ON. Inspite of trying to contact every effort is going in vain. Finally I got phone number of INGROW Wilson Garden Bangalore. Asked me to bring the printer to the service center. After taking to service center refused to service and asking me to go to some local repairer. Now my question:
1. What is the meaning of Warranty,?
2. If you cannot service why you are selling the product?
3. How much time will it take to respond to the complaint?
4. Eqpt is barely used for not even 20 days and it shows how poorer is the quality of your product.
5. Are you selling your product to test my patience and waste my time and money?

You please return back my money and also tell me where to return your product.
Strange! I am getting the reply that complaint is not registered even after contacting your on line service and also to [protected].

Redemption Gift hamper of printer & ups
To,
CEO,
Innovative Incentives & Events Pvt. Ltd.
Chandigarh

sub: Regarding Redemption Gift Hamper of Printer & UPS Redemption Code: 5J9QSCWE4U

Dear Sir,
I had purchased HP- Pavilion A6740IN PC desktop on 11/04/09 from Sarin Enterprises, capri trade centre, connaught place Chakrata Road, Dehradun (Uttarakhand) India and has sent a D.D (DD no. 593506 Dt.[protected]in favour of your company of Rs 1499/- and copy of bill &original bar code. Till date i had not received my(received UPS only but Printer i have not received yet) gift. when i am going to get it? what is the current status? I posted my query on redemptuion site but there is no reply.
It is unfortunate to hear about this kind of irregularity from a world renound company HP

You are requested to please let me know about the same.

With Regards
Surender Kumar Dhalwal
D-14, NIVH, 116-Rajpur Road, Dehradun (Uttarakhand)
Mob. [protected]

This is a complaint against Ashtech Infotech Pvt. Ltd. Ahmedabad for
Model no. VX817EA/ HP mini 210-1000sa
serial no. CNF003909B
support india no. [protected]

This HP netbook was purchased from amazon uk on 6 April 2010. In 10 days it started giving problems and the OS got corrupted. The recovery option did not work. On reaching India recovery dvd's were ordered through customer care India. The netbook was then given to your authorised service centre Ashtech Infotech on 17 May 2010. They kept the netbook for 15 odd days and I received the netbook today on 4 June 2010. For this long delay they gave excuses of RAM part not available for this foreign piece. Then they said supplementary disc is required (which was confirmed on 18 may itself that for this netbook it is not required through customer care india) On not being able to install win 7 starter on this model, I requested them to install win xp on 3 june so atleast the netbook becomes usable. Now on 4 June when I am handed the netbook, it is not longer a fresh piece. there are small scratches all over( as if the netbook was not handled carefully) But mostly the speaker is now totally destroyed. It is giving a distorted noise. Taking back the netbook to ashtech the same day on 4 June, and talking with Mr. Jaimin ( supposedly their main service manager) he says that i have installed some program with a virus and so the speakers are now destroyed. Having an argument with him on this stupid judgement and not having any confidence with Ashtech people I consulted Mr. Jasmin Joshi (Regional Manager Gujarat) I took this netbook to Simtech Computronics Ahmedabad. They revealed through contacting Hp customer care that no part has been replaced on this particular piece. Please have a look on the receipt that i have received from ashtech. ( mischieviously the dates have not been changed and no one signed from Ashtech) Also attached is simtech computronics report.

I strongly Advise HP India to discontinue its service dealership with Ashtech Infotech and look seriously in this matter.
Also look into the mischief going on at Ashtech Infotech specially the rude/mischievious guys like Jaimin at Ashtech.

I would like to know how a reputed PC company like HP deals with such new pieces which have been fiddled with through your own authorised service centres and : your replacement procedure.

Realising that Ashtech deals with other pc companies as well I am forwarding this mail to others to be wary of Ashtech Infotech.

Karamjeet Singh Lamba
Ahmedabad
India

Date
Thursday
June03,2010


To- The Indian consumer court. (Sorry for the mistake I have made in the past requests.)
Sir,
I want to nourish someone. Actually a deep punch over their stomach. Being a human they have
two faces. It is about bandit (dealer & his group) hp have.
Bandit ID: ---BHASKARJYOTI BORAH
Bishwanath Chariali
DATAMATE (HP SERVICE PROVIDER)
T.C. Building
Pin-784186
DESKTOP INFORMATION------
CPU-- COMPAQ SG337OIL
Prod#KT500AA#ACJ
S/N INA812089K
MONITOR—3CQ8080F8S
Assembly no.[protected]
REV-STM002
UPS—LUMINOUS Viua
Serial number—B6DL[protected]


Problems----
1. They have stolen my vista settings & make me gain with a old setting. Also use my CPU for personal purpose (For Aptech Coaching) during CUSTOMER SUPPORTING ISSUE. Their calculation about my computer knowledge was luckily wrong.
2. When I went to have a change in my motherboard they told me that warranty is over & I have to pay the bill for it. After that I used my personal customer care number from my stolen handset ([protected]). Bandits didn’t feel shy. Check hand. Then gave me 50% customer care.
3. Sunday offline?
4. No marketing strategy.
5.Lash.
White roses to you Sir.
To consumer court storms—priceless collection of IVORIES.

Manjeet Deka
C/O-Mr. Maharath Deka
Village-Kusumtola (Sonitpur,Assam)
Pin--784189
Phone-[protected]

I am Puneet,
i have purchased a laptop COMPAQ CQ60 104-TU from Next electronics (Vikas puri New Delhi outlet) bearing s/n 2CE8350LZN as on 29th of june 2009 as per as the warranty it is been provided by the manufacturer for one year. on the 27th of may i found that my ac adapter is not working so i contacted the hp customer support on 28th regarding the same problem they said that my laptop is not under warranty as per as their records but they asked me to go to the service center at kirti nagar and show the bill and they will resolve my problem. so i did the same on the same day but when i reached the service centre the lady sitting on the help desk said that they need customer purchase bill(bill provided by me by the dealer) and also the dealers purchase bill(provided by compaq to next) and they said that we are not able to provide you this demand in written. so on the same day i contacted next and they said that they are not able to provide the bill on the same day so i must wait for 2-3 days but i have not recived the same as on 03rd of june 2010 only 26 days of my warranty is been left tell me what to do hp is not doing anything next is only giving me dates.....

Puneet
[protected]
188/A , J.G.III,
Vikas Puri,
New Delhi-110018

Hi,

I had submitted my laptop HP dv2550 em, post consulting with HP support through a chat session with laptop overheating issues. The outcome was that the fan might not be working. Since the laptop was out of warranty (chat session saved on laptop HDD), I went to a HP authorized support center by the name of Elite Business Machine, Sector-64, Noida, UP on 30th May 2010.

I showed the problem of overheating and then windows getting hung and then shutting down.

The person on duty told me that they shall take the laptop for servicing and the problem with the fan not wroking shall get resolved. But yesterday 1st June 2010, when I went to collect my laptop, It did not even boot up correctly. On showing the same to a person named Nitin, he told me that I have a motherboard problem related to Nvidia graphics chip.

On explaining to him that when I submitted the laptop it was booting up perfectly and I could still work for some time on it before it overheated, this guy gave me an explanation that my motherboard was already out of order and the problem might have deteriorated at the time of servicing and they are not going to repair the destruction done by them.

This does not reflect professional behaviour on the part of the service center involving the name of HP.

Request you to take this matter with the concerned person at the earliest and get my laptop repaired as this has started to become a scary affair.

Regards
Kapil Gaur
+91-[protected] (M)

Dear sir

I have purchased HP 12a Toner from Gizmoworld Bangalore i have log hp toner compin website registerd code after next mail came from HP you are lucky draw winner you have got sony DVD but i have sent mail to hp cutomer care no respose i have given call every day ayt least 4 times no respose

--- On Thu, 5/13/10, in.[protected]@hptonerpromotions.com <in.[protected]@hptonerpromotions.com> wrote:


From: in.[protected]@hptonerpromotions.com <in.[protected]@hptonerpromotions.com>
Subject: HP Toner Campaign Program: Winners
To: [protected]@yahoo.com
Date: Thursday, May 13, 2010, 1:43 AM





Dear Muthappa muthu,

Congratulations! You have won the Lucky draw of Sony DVD Player DVP-SR against the Code registered.

Thank you for your participation in the HP Toner Campaign Program.

Please feel free to contact us for any further clarification.

Yours sincerely,
HP Toner Campaign Rewards Program team

Dial a Cartridge[protected] or 3030 4499 door step delivery in 6 hrs in 76 cities.
Buy Online http://welcome.hp.com/country/in/en/prodserv/laser-toner-ink-cartridges.html

Since i have bought the desktop of the above mentioned model (from IT JUNCTIONS, BHUBANESWAR) it's always showing hardware problem.While working on the PC it automatically shuts down.It happens once or twice every month.Now a new problem has arised that while i switch on the computer after few minutes it shuts down automatically & gives beep sounds & then it automatically gets on.I am not even getting any service from the dealer from whom i have purchased
So, i'll be highly obilized if you look into this matter soon & sort out this problem.


S.S.SUMAN
[protected](M)
[protected](L)
VIIH-26,SAILASHREEVIHAR,BHUBANESWAR

Hopeless Service, Service centre People are absolutely not interested. Even the region head of Pune is also very rude and in-cooperative. Defective piece sold by HP .. Already went to repair centre more than 4 times. The LCD, motherboard, DVD rom had to be replaced and now they said its the LCD that has an issue and later claim that its a motherboard issue... not sure why wasnt the issue diagnosed in the first place.. were these ppl sleeping ????


Despite of continous follow ups, the Vintech Service centre Pune has failed to give me any updates as promised.
I am mentally harrassed with the continous calls to follow up with the status and the product itself. This is not the first time such a thing has happened.
The System Board had to be replaces within 8 months of buying the laptop. Later I got the LCD replaced due to issues, then the DVD.
Now its again the LCD that has completely gone blank... After having kept the laptop with your service centre for 10 days, I get to know that the System Board needs to be replaced again. Not sure how many more things would have to be replaces in the coming days before the warranty expires !!

I have many important documents on my laptop and my daily job is getting terribly affected because of this laptop. After the warranty expires, with the kind of service and price tags associated with HP Repairs, im sure no way would I do that. Rather ill dump it into the garbage bin and buy a Dell or something else thats bound to perform better and have better service as well (HP Service centre team in Pune both Vintech & Simtech say that they cant have a pickup for places that are above 18 kms from the radius of service centre. Not sure how you operate in places like Mumbai & Delhi !!). Atleast i wouldnt have to visit the service centre so many times in case of others. This HP one is a completely defective piece worth 70 grands.

DONT BUY HP.. THEY ARE CHEATS..... BETTER GO FOR SOME GOOD COMPANY WITH BETTER SERVICE ..........

This is a Central Govt. Organization. M/s HP have provided HP Officejet Pro k5400 all over india. But the printer provided to this office has never worked. The serial no. of the product is MY879680C9 and Product No. is C8185A. Every time the complaint was lodged telephonically the customer service asked to do few steps and after that they said that it is the problem of linux and it is not under them. The printer is not even printing the test page. But the reply is same as above after so many reminders. It is strange to see such callous attitude of the company. Instead of visit of an engineer to this office they are lingering the problem and not providing any help or support.