HP India Complaints & Reviews

I have an hp pavilion dv9734tx Entertainment PC, the hinges and the plastic bezel assembly of its LCD is broken that I can't use it without setting a proper support for it, and I need to carry it for my works often, I called hp customer care for the solution but instead of replacing the wrecked parts they said whole LCD has to be replaced which costs 32,000 Rs. they also said that these parts are not available because the company doesn't make them anymore, I searched online and found that hp is still making those parts, and when I called to a customer support on phone and asked about the parts availability at here so I got a positive response, they said these parts are available, now when I call the service center, I am not getting a proper response, and if i don't manage to change the parts I will loose the LCD also, and that is not making me feel good, so I am planning to go to consumer court, I am very disappointed by the way these so called customer care facilities rob many o[censored]s thinking that we can't get proper information about our problem, if you people can help me out with my problem I will be really thankful to you, hp really sucks (pardon my language) they not only sell bad products but they also don't have an even up to the mark costumer support. Hoping for some advice, Thank you.

To
HP india
i'm basant kumar soni i have pursed hp 20''inch tft from nehru place delhi and tft model no is 2009f but from some time it has problem LCD PANEL .the tft warranty is 3year according to the company
i calling to custmer care office toll free number [protected] and custmer care says my willbe solved within one week .and give a delhi service centre number 30675107 .i also calling delhi service centre but they told to me that your request willbe solved and after two days engneer will visit to your home and after two days engneer has come to check the tft problem and make a callback report and says within one week your tft will replace but after one week there is not call and any replacement for my tft and when to custmer care and delhi service centre than ther are tell a lie and don't attend my phone i calling to gurgaon custmer again and again but there is not any responsibily for my probem
my refrence id is given by hp custmer care delhi CA0982884
my mob.no is [protected]
my email id is [protected]@gmail.com

Dear Sir,

i had purchased presario cq40-604tx serial no cnd94833n1 2 month before. My hard disk is damage than i go to service center at haldwani they replace my notebook hard disk and told me call[protected] ask him for recovery they will send you. I called him 4 time but they did not give any response.so kindly take some action against them and send me recovery disk as soon as possible. unless i will complains against u in consumer court.
From:- Jayvardhan Singh Email:singh.[protected]@gmail.com

Excerpts of a mail sent to HP :

I am a user of HP Tablet Notebook (TX2-1005Au), and lodged complaint of its non functioning on 26th July'10 with Simtech Comptronics Bilsapur Chhattisgarh. The concerned person are Mr Prasad at Bilaspur and Mr. Amit at Raipur.

Since then after lot of followups they are unable to solve my problems.

i. Initially they diagnosed the motherboard problem and called the mother board. I dont know what type of Pathetic courier company HP uses, it takes 7 days to deliver
here at Bilaspur, i feel the worst courier copany can deliver any parcel in the world in 3-4 days.

ii. After the motherboard arrives they says that it is also faulty and they have requested for another board.

iii. The next board again was shipped for us but then Bilaspur service centre says that it has got delivered at Calcutta office.

iii. The 3rd time they have ordered the PCB/ Motherboard and again it is received after 7 days and the problem is again unresolved, they say the same problem is coming after changing the board.

iv. Now they say that they have ordered new processor, and i am sure in next 7 days the processor will also be reached. But how u will assure that now the problem will be resolved.

v. And in this process i am losing the precious time, my old data is there in the laptop and i am unable to retreive it. I am using the best and premium laptop of your reputed brand which is the best in the country or i feel across globe. But this is not the way i expect HP should respond to a customor's grievance. Though they have currently made available a standby laptop but that is the solution for my problem.

Now before taking any action i would like to request HP to please change my tablet PC, i wont keep that old tablet PC whose Mother board / processor all are reporting problems. Please exchange my faulty laptops with new one.

I am sure for a brand like HP, customer's satisfaction and delight is very important and is in top priority. Please look into my serious and sincere grievences.

We have bought HP touchsmart PC and have contact for services for HP for 3 years.
Past 1 month pc is down and HP not able to get it serviced or provide repalcement PC.
They give excue non avaialability of the parts. complete log of the compliant given below.
Dear Sir

Regret to inform you that the received part is not functioning and giving error
We have ordered for another motherboard yesterday . We are awaiting for the part to reach us.

Kindly handhold till Monday to get the status of the part.

Thanks and Best Regards
Chitra | Service Co-ordinator | Redington - Ahmedabad |[protected]
[protected]@redington.co.in
It's your attitude and not your aptitude that determines your altitude

----- Original Message -----
From: Dikul Shah
To: 'Chitra Prakash' ; 'HP Home PC Support'
Cc: [protected]@yahoo.com
Sent: Saturday, August 14, 2010 10:39 AM
Subject: RE: HP TouchSmart IQ780in Desktop PC e-mail support// CA0798213


We are frsutated with the approch of the system provided.

Past 3 days pc collected and still not returned.



We regret that even hp not taking interest for solutions.

Please put standby pc today.



Customer shall not suffer for no fault o[censored]s.



Even communications are not done.



Regret for buying hp.



Dikul SHAH

[protected]






[protected][protected][protected][protected]

From: Chitra Prakash [mailto:[protected]@redington.co.in]
Sent: 12 August 2010 09:37
To: Dikul Shah; 'HP Home PC Support'
Cc: [protected]@yahoo.com
Subject: Re: HP TouchSmart IQ780in Desktop PC e-mail support// CA0798213



Dear Dikul sir,



Engg is still on the job. Kindly bear with us for one more day. I shall revert to you once the pc is working ok





Thanks and Best Regards
Chitra | Service Co-ordinator | Redington - Ahmedabad |[protected]
[protected]@redington.co.in
It's your attitude and not your aptitude that determines your altitude

----- Original Message -----

From: Dikul Shah

To: 'HP Home PC Support' ; 'Chitra Prakash'

Cc: [protected]@yahoo.com

Sent: Wednesday, August 11, 2010 8:54 PM

Subject: RE: HP TouchSmart IQ780in Desktop PC e-mail support// CA0798213





We regret that till date problem is not solved.

So many days taken to arrange the parts

Yesterday our pc was collected from home and still not returned.

1 day was commited to us return.



Recovery shall have bee done at our residence.



We are suffering for no fault o[censored]s.



There is no communication from local agent for status of the job.



We regret the approch of company like HP.



Please ensure by tomorrow PC Must be working at my residence.



Dikul SHAH

[protected]








[protected][protected][protected][protected]

From: HP Home PC Support [mailto:[protected]@redington.co.in]
Sent: 21 July 2010 10:48
To: 'Dikul Shah'
Subject: RE: HP TouchSmart IQ780in Desktop PC e-mail support// CA0798213



Dear Valued Customer,



Thank you for contacting HP Home PC Support. We appreciate the opportunity to assist you. This is in response to your email regarding your query related to PC.



We have generated a Case ID for the problem reported in your e-mail below and the case ID for the same is CA0974445.



You may share the same case ID or Product’s serial number in all future transactions, and the same will help us reply to your query at the earliest.



Please feel free to contact us for any further assistance.



Thank you and have a nice day.



Regards

Parveen Kataria

Hp Home PC Support

Toll Free: [protected] | Toll:[protected] | TATA: (Prefix area code[protected]

Email Support: Presario: presario-help.[protected]@hp.com |Pavilion: pavilion-help.[protected]@hp.com

Web Support: www.hp.com/support/india



Hours of operation: 09:00 AM – 09:00 PM, Monday to Saturday



E-mail Disclaimer:

The contents of this E-mail and any attachment(s) are for the named recipient(s) only. It shall not attach any liability on the originator HP or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without prior written consent of the author of this e-mail is strictly prohibited. If you have received this e-mail in error, please delete it and we apologize for the inconvenience.

From: Dikul Shah [mailto:[protected]@csepanels.com]
Sent: Tuesday, July 20, 2010 10:52 AM
To: 'Chitra Prakash'; 'HP Home PC Support'
Subject: RE: HP TouchSmart IQ780in Desktop PC e-mail support// CA0798213



PC Not working at my residence.

No display.

Please depute service person urgent.



Dikul Shah






[protected][protected][protected][protected]

From: Chitra Prakash [mailto:[protected]@redington.co.in]
Sent: 12 May 2010 17:56
To: Dikul Shah; 'HP Home PC Support'
Subject: Re: HP TouchSmart IQ780in Desktop PC e-mail support// CA0798213



Dear Rajeev



Kindly relog the call and confirm new case id as customer has sent us mail on receipt of defective at his place.

Earlier call no CA0798213



Dear Dikulbhai

As soon as call centre assingns us the new call , we shall keep you posted on engineer visit.

Kindly handhold till then.



With Regards

Chitra

----- Original Message -----

From: Dikul Shah

To: 'HP Home PC Support' ; 'Chitra Prakash'

Sent: Wednesday, May 12, 2010 5:53 PM

Subject: RE: HP TouchSmart IQ780in Desktop PC e-mail support// CA0798213



Remincer-2



Complained not closed till date.



Please review and revert urgent



Dikul




[protected][protected][protected][protected]

From: HP Home PC Support [mailto:[protected]@redington.co.in]
Sent: 28 April 2010 17:49
To: 'Chitra Prakash'
Cc: 'Dikul Shah'
Subject: RE: HP TouchSmart IQ780in Desktop PC e-mail support// CA0798213



Dear Chitra,



Please update the status of case id - CA0935069



Regards,

Praveen Kataria

Hp Home PC Support



Contact Us:

Toll-Free # (BSNLMTNL): [protected]

Toll #: [protected],[protected]

SMS Support: [protected]

E-mail Support: presario-help.[protected]@hp.com (for Presario model)

pavilion-help.[protected]@hp.com (for Pavilion model)

Web Support: www.hp.com/in/support

Work Timings: 09:00 AM – 09:00 PM; Monday - Saturday



E-mail Disclaimer

The contents of this E-mail and any attachment(s) are for the named recipient(s) only. It shall not attach any liability on the originator or HP or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without prior written consent of the author of this e-mail is strictly prohibited. If you have received this e-mail in error, please delete it and we apologize for the inconvenience.




[protected][protected][protected][protected]

From: Dikul Shah [mailto:[protected]@csepanels.com]
Sent: Wednesday, April 28, 2010 4:35 PM
To: 'HP HOME PC SUPPORT'
Cc: 'Chitra Prakash'
Subject: RE: HP TouchSmart IQ780in Desktop PC e-mail support// CA0798213



No body has contacted us for the service. We get it done external person by paying.

What is the useful ness of the Care Pack contract?



Dikul Shah




[protected][protected][protected][protected]

From: HP HOME PC SUPPORT [mailto:[protected]@redington.co.in]
Sent: 20 April 2010 13:19
To: 'dikul shah'
Cc: 'Chitra Prakash'
Subject: RE: HP TouchSmart IQ780in Desktop PC e-mail support// CA0798213



Dear Customer,



Thank you for contacting HP Home PC Support!!!



We have generated a ticket for the problem reported in your e-mail below and the case ID for the same is CA0935069. You may share the same Case ID in future transactions, as the same will help us to pull your records in our database.



Please feel free to revert if you require any other help around the same.



Thank you and have a nice day!!!



Regards,


Pradyut Kumar Das


Hp Home PC Support





Contact Us:


Toll-Free # (BSNLMTNL):
[protected]

Toll #:
[protected],[protected]

SMS Support:
[protected]

E-mail Support:
presario-help.[protected]@hp.com (for Presario model)


pavilion-help.[protected]@hp.com (for Pavilion model)

Web Support:
www.hp.com/in/support

Work Timings:
09:00 AM – 09:00 PM; Monday - Saturday




E-mail Disclaimer





The contents of this E-mail and any attachment(s) are for the named recipient(s) only. It shall not attach any liability on the originator or HP or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without prior written consent of the author of this e-mail is strictly prohibited. If you have received this e-mail in error, please delete it and we apologize for the inconvenience.












































[protected][protected][protected][protected]

From: dikul shah [mailto:[protected]@csepanels.com]
Sent: Monday, April 19, 2010 11:41 PM Pradyut
To: HP HOME PC SUPPORT; 'Chitra Prakash'
Subject: Re: HP TouchSmart IQ780in Desktop PC e-mail support// CA0798213



cursor is not working well for the pc and also the mouse is not working.

please attned the problem on urgnet basis.



All our details in below mails.



Dikul Shah

3, aaryavrata bunglows

near someshwar row house

satalte

ahmedabad-15

[protected]

----- Original Message -----

From: HP HOME PC SUPPORT

To: 'Chitra Prakash'

Cc: [protected]@csepanels.com

Sent: Wednesday, July 22, 2009 3:53 PM

Subject: RE: HP TouchSmart IQ780in Desktop PC e-mail support// CA0798213



Dear Chitra,



Please help the customer to resolve the issue.



Case id: CA0798213



Dear Shikha,



FYI



Regards,


Rajeev Singh


HP Home PC Support





Contact Us:


Toll-Free # (BSNLMTNL):
[protected]

Toll #:
[protected],[protected]

SMS Support:
[protected]

E-mail Support:
presario-help.[protected]@hp.com (for Presario model)

pavilion-help.[protected]@hp.com (for Pavilion model)

Web Support:
www.hp.com/in/support

Work Timings:
09:00 AM – 09:00 PM; Monday - Saturday




E-mail Disclaimer





The contents of this E-mail and any attachment(s) are for the named recipient(s) only. It shall not attach any liability on the originator or HP or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without prior written consent of the author of this e-mail is strictly prohibited. If you have received this e-mail in error, please delete it and we apologize for the inconvenience.




-----Original Message-----
From: [protected]@csepanels.com [mailto:[protected]@csepanels.com]
Sent: Tuesday, July 21, 2009 3:10 PM
To: [protected]@redington.co.in
Subject: HP TouchSmart IQ780in Desktop PC e-mail support





hp e-mail support

Webform submittal date/time : 21 July 2009 09:37:52 UTC

language_code : en

language : English

Country of Residence : India

product_line : 6J

product_oid : 3566264

product_name : HP TouchSmart IQ780in Desktop PC

part_number : GS325AA

purchase month : 7

purchase year : 2009

problem area : hardware

serial number : CNH7330V2J

operating system : Microsoft Windows Vista Home Basic 32

problem description : WE HAVE LOGGED COMPLAINT TO HP ON 13RTH JULY FOR THE FOLLOWING PROBLEMS:-

1. BLUE SCREEN ERROR

2. KEY BAORD NOT COMING.



WHEN SERVICE PERSON VISITED BACKUP NOT TAKEN. HOWEVER NOW WE ARE READY WITH BACKUP. PAST 10 DYAS NO PARTS ARRANGED TO SOLVE KEYBOARD PROBLEM AND BLUE SCRREN ERROR. OUR CASE ID IS CA0798213. WE ARE SHUTTLE COCK BETWEEN REDINGTON AND HP. PARTS MUST BE ARRANGED IN REASONABLE TIME. ALL THIS NOT INFORMED TO US WHEN CARE PACK IS TAKEN. TODAY WHEN WE CONTACTED HP WE ARE INFORMED WE RUN RECOVERY AS SOFTWARE NOT COVERED IN CAREPACK. THIS CONTRADICT TO US WHEN CARE PACK IS SOLD. WE ARE INFORMED ANY PROBLEM HARDWARE OR SOFTWARE PERSON WILL VISIT. MR. IFFTIKHAR IS AWARE OF THE MATTER. WE ARE SUPPOSED TO GET SERVICE IN 24HRS AND PARTS IN 72 HOURS. PLEASE NOTE THAT CUSTOMER MUST GET SERVICE FOR THE PRICE HE HAS PAID.IF PROBLEM NOT SOLVED WITH SATISFACTION WE WILL TAKE SUITABLE ACTION AGAINST HP.

tech skill : Intermediate

first name : DIKUL

last name : SHAH

phone : [protected]

email : [protected]@csepanels.com

form url : $emailformprotocol://h10025.www1.hp.com/ewfrf/wc/email?product=3566264&lc=en...⇄

form country : India



This email message, contents and its attachments may contain confidential,
proprietary or legally privileged information and is intended solely for
the use of the individual or entity to whom it is actually intended. If you
have erroneously received this message, please permanently delete it immediately
and notify the sender. If you are not the intended recipient of the email message,
you are notified strictly not to disseminate, distribute or copy this e-mail.
E-mail transmission cannot be guaranteed to be secure or error-free as information
could be intercepted, corrupted, lost, destroyed, incomplete or contain viruses and
Redington (India) Limited accepts no liability for the contents and integrity of this
mail or for any damage caused by the limitations of the e-mail transmission.
This email message, contents and its attachments may contain confidential,
proprietary or legally privileged information and is intended solely for
the use of the individual or entity to whom it is actually intended. If you
have erroneously received this message, please permanently delete it immediately
and notify the sender. If you are not the intended recipient of the email message,
you are notified strictly not to disseminate, distribute or copy this e-mail.
E-mail transmission cannot be guaranteed to be secure or error-free as information
could be intercepted, corrupted, lost, destroyed, incomplete or contain viruses and
Redington (India) Limited accepts no liability for the contents and integrity of this
mail or for any damage caused by the limitations of the e-mail transmission.
This email message, contents and its attachments may contain confidential,
proprietary or legally privileged information and is intended solely for
the use of the individual or entity to whom it is actually intended. If you
have erroneously received this message, please permanently delete it immediately
and notify the sender. If you are not the intended recipient of the email message,
you are notified strictly not to disseminate, distribute or copy this e-mail.
E-mail transmission cannot be guaranteed to be secure or error-free as information
could be intercepted, corrupted, lost, destroyed, incomplete or contain viruses and
Redington (India) Limited accepts no liability for the contents and integrity of this
mail or for any damage caused by the limitations of the e-mail transmission.
This email message, contents and its attachments may contain confidential,
proprietary or legally privileged information and is intended solely for
the use of the individual or entity to whom it is actually intended. If you
have erroneously received this message, please permanently delete it immediately
and notify the sender. If you are not the intended recipient of the email message,
you are notified strictly not to disseminate, distribute or copy this e-mail.
E-mail transmission cannot be guaranteed to be secure or error-free as information
could be intercepted, corrupted, lost, destroyed, incomplete or contain viruses and
Redington (India) Limited accepts no liability for the contents and integrity of this
mail or for any damage caused by the limitations of the e-mail transmission.
This email message, contents and its attachments may contain confidential,
proprietary or legally privileged information and is intended solely for
the use of the individual or entity to whom it is actually intended. If you
have erroneously received this message, please permanently delete it immediately
and notify the sender. If you are not the intended recipient of the email message,
you are notified strictly not to disseminate, distribute or copy this e-mail.
E-mail transmission cannot be guaranteed to be secure or error-free as information
could be intercepted, corrupted, lost, destroyed, incomplete or contain viruses and
Redington (India) Limited accepts no liability for the contents and integrity of this
mail or for any damage caused by the limitations of the e-mail transmission.
This email message, contents and its attachments may contain confidential,
proprietary or legally privileged information and is intended solely for
the use of the individual or entity to whom it is actually intended. If you
have erroneously received this message, please permanently delete it immediately
and notify the sender. If you are not the intended recipient of the email message,
you are notified strictly not to disseminate, distribute or copy this e-mail.
E-mail transmission cannot be guaranteed to be secure or error-free as information
could be intercepted, corrupted, lost, destroyed, incomplete or contain viruses and
Redington (India) Limited accepts no liability for the contents and integrity of this
mail or for any damage caused by the limitations of the e-mail transmission.

I have a pc with model SG3430IL , i installed windows Xp sevice pack , i need sound drivers for that

I Purchased A New Printer D1668 From
Computer Solutions,B-420,Nehru Ground,Opp. Escorts Hospital,Faridabad
Ph.:4038444,4012822
E.mail: [protected]@airtelmail.in

The Printer Is Not Working Properly,I Also Complained there..they hv replaced my printer,bt again same problem..

cartidge no.818 ..is not good.


We R Vry shameful to purchase ur Product.

I Promise,In Future, I Never Purchase Any HP Product..

Thank U Vry Much..

Contact Me Immediate at.:skstudio.[protected]@gmail.com

Dear sir/Madam,



My name is Anjali Arora and I bought a laptop of HP Pavillion DV 4 series, Product Model: WR717PA, Product Name: HP Pavilion dv4-2126tx Entertainment Notebook PC, PrinterSerial Number: INA0160K0F, Complaint number 5149 on 23rd July 2010 from Jaipur, Spice Store.



I must say that was the unluckiest day because my all problems started the day I bought your laptop. From the first very day, I was having hanging problem in the brand new laptop. After few days, more problems cropped up like it stopped detecting password and finger impression in the sleep mode.



To the top of it, it has now stopped detecting any recovery CD. I am amazed by the quality you people are delivering to your customers.



I went to your service centre at Shri GOPAL TOWERS, KRISHNA MARG, JAIPUR to show all these problems to them. You will not believe the response which I got from the executive out there. They are far away from being called customer care executives because they don’t pay any heed to their customers at all. First of all, they said these problems have to narrated to the shop from where I bought this laptop. The shop owner of Spice said it has to be dealt by HP Service Centre. Finally your executives agreed to listen to me. But that not the end, to all these problems they are saying that they will not give any license to windows, they will put a pirated version in the laptop to make it work. Is it what I paid for??



How can you treat your customers like this??. I have paid you money to get a laptop in proper working conditions. I am not here to get a defected piece on the price of a new laptop. I want my laptop to be replaced by a new one. I will not accept any pirated version or a laptop which has so many problems from the day one. I already wasted my valuable time so much at your service centre. Now I don’t want to wait for so many weeks to get into same problems.



Please take appropriate action to my complaint otherwise I know very well to what action I need to take otherwise.



Waiting for your soonest action and reply.



Regards,

Anjali Arora

[protected]

Case Id is CAO981307
I have been facing a problem with audio ports.The sound does not come.I've called customer care in Mumbai at [protected] & following personnel have taken my complains - Animaka,Priyakant,Devidat.They have given a timeline of 4 days since 1st day of complain ie 3rd August and today is the 16th and still there hasnt been any action taken.I have also contacted Mamta Gujrati the personnel at other service center [protected] & [protected].Similar timeline has been given and still no engineer has come to service.
Please look into the matter & dont make us file a consumer court case against HP
Mr Joe Fernandes
Tel :- [protected]
[protected]
Mumbai
India

Dear sir,
Im have purchased a HP laptop compaq model No CQ 40 601 TU on 19 Nov 2009 vide invoice No 204 from Web Duniya, 4 Kunal Complex, JM Road 422/2 Shivaji Nagar Pune. Since a week my laptop does not get charge. Either problem of adopter or battery. It was also been observed that battery does not hold charge for more than one and half hour.

Customer's Phone: [protected]
Customer's E-Mail: [protected]@yahoo.com
Dear Sir,
I have purchased HP laptop Product No. HPCQ-CQ62-105TU Serial No. CNF0135V5H on 23.05.2010. I was facing problem of Vertical line on the screen. Problem is erratic. I have shown the proble to our nearest HP service centre "RT services" two times wide complaint No. 12906 dated 30.07.2010& 12985 dated 04.08.2010. Now second time 5 days past but they are not resolving the issue & telling we are verifying. I am very much upset for the poor service from HP. Please help me. Revert me on my e-mail.

Address: H.No- 711 Sector 10 Near Blue Bells Public School
City: Gurgaon
State: Haryana
Zip Code: 122001
Country: India

The compaint no. is CA0974705. We bought a Compaq Presario CQ32801X with Compaq LCD 18.5" W185q on 30 june 2010 . From day one the TFT has the display problem We booked the compaint on 21st July. They have sent TFTs twice but each time an old repaired TFT. When we have bought a brand new desktop why should we accept an old and repaired TFT. HP Compaq refuses to listen to the complaint. Kindly look into the matter

Dear HP Redemptions,

It has been four months since you have not sent the antivirus solution to my address as below.

The delay is not under stood.

Your delay and lack of action is causing a threat to my laptop.

If the antivirus solution does not reach my address before 07 August 2010, I would take up the case with HP or the associated companies
for further action.

The delay in shipping the antivirus pack is unacceptable.

Regards
KK Ayappa (cell-[protected])


[protected][protected][protected][protected]


From: [protected]@hotmail.com
To: [protected]@solutions-intg.com; [protected]@bgl.vsnl.net.in; [protected]@computerplanet.in
CC: [protected]@hotmail.com; [protected]@hotmail.com
Subject: Norton Antivirus one Year subscription
Date: Fri, 23 Apr 2010 15:13:54 +0000


As discussed,please progress the issue of the antivirus solution.Draft and details have been sent to the Delhi Office around 20 days back.
Details of the laptop as below:




hp pavilion dv6-2005ax
serial no cnf 9376 xfd
product no vv273pa#acj

Address for despatch:

Ravi Ayappa
#56 Halcyon Defence Enclave
Bagalur Post
Near DPS North
Bangalore-562149
cell-[protected]

Thanks

Dear Sir/Madam,
Greetings,
Sir I bought a laptop two months ago. It's second hand. My problem is within these two months I have faced problem of burning of VGA controller chip twice.
And nobody tell me what is the problem exactly. I want to know what is the technical reason behind this and what is the permanent solution for this.
please help me I don't have money to repair again and again.

you can suggest me some internet pages or any instruction except to go to service center. they ask for money for their help. you can email me at [protected]@yahoo.co.in
reply as soon as possible

thanks
anurag chauhan

HI,
I HAD WON HP PRINTER F 4488 AIO,UNDER HP SPIN AND WIN PROGRAM ON 12/05/2010 BU TILL DATE ( 05/08/2010 )I HAVENT RECIEVED MY GIFT WHEN EVER I MAIL TO THEM THEY SEND ME MAIL SAYING THAT I WILL RECIEVED MY GIFT IN 8-10 WORKING DAYS ALMOST 3 MONTHS HAD PASSED BUT 8-10 DAYS HAVENT PASSED OF HP .THEY HAD GIVEN PH.NUMBERS BUT ONLY RING IS GOING ON .NO ONE IS PICKING UP PHONE.THAT MEANS ALL IS FRAUD HP ONLY WANTS TO SELL IS CARTRIDGES .DONT EXPECT ANY GIFT IF YOU HAD GONE FOR ORIGINAL CARTRIDGES UNDER HP PROMOTION REWARDS .
GURDEEP SINGH
[protected]

dear sir,
i purchase HP D1668 deskjet printer and the usb cable wich i got with was faulty. When i contacted the HP call center, they replied that USB cable was not under warranty and asked me to email my complaint.
There is a question for Senior HP executives if a product is found faulty from day one then who is responsible for this.???? and why you people have opened the call center if it is of no help!!!On many occassion i had similar experience with HP call center and service center.....The warranty seal on the product is placed on easy accessible location so even my accidentally it will move out ...causing the product to be denied of its warranty........ HP's call center is a [censored]hole.....I request people not to buy HP Product and I request the Govt. of India to frame strong consumer laws so such companies do not harass more customer...

Manoj Jhawar,
Kolkata
[protected]

I have been ripped off by HP when I bought a new HP Pavilion DM4 1024tx laptop from retailer TATA CHroma in Eva Mall Brigade Road , Bangalore

The unit given to me was a refurbished one which I came to realize after seeing traces of internet usage on the laptop prior to me logging in the first time. On testing , I came to know that the battery was a dated one ( mfg date is Jan 2010 whereas the box details july 2010 of assembly date). And every basic part of the laptop was faulty...display flickering, no sound etc. Battery drained in 45 minutes flat. When I contacted TATA Chroma i was told they are not responsible and that I must goto HP Serive centre.


I went to HP service centre twice ( first time i was turned back) and the second time despite my 1 hour explanation that people are repeatedly putting 'battery not charging' as my complaint. As if it was like a planned move or even as if they were expecting me there. It is now 3 weeks and still I do not have any response from HP or their service center.


This is a case of outright crime by HP and their retailing partners. Needless to say you are warned of this HP operation existing in Bangalore and would be a complete fool even if you look at HP Laptop as an option to buy. JUST NEVER BUY HP LAPTOPS ! They are openly looting people.


But I am writing to seek info if anyone else has undergone similar experience by HP and their support service center? Because I am collecting all people who have been victimized by HP so that we can call make a collectively affront and expose HP in mass media. I have already collected about a dozen people so far. In case you would like to join this fight against HP kindly mail me at [protected]@yahoo.com I am based in Bangalore and would willingly lead this initiative against HP


regards,
Dear Beavis

Dear Sir,

With referrence to the below complain and conversation between the team and HP AND ORIDIN INFOMEDIA PVT. LTD. ( [protected] ) where the printer is purchased on dated 01.05.2010 ( just before two months ).

But till date we are not getting any service or assurrence from there end and facing lots of problem for last 7 days.

From,

Ruam Biswas
GM( Administration)
MASCOT Electromech Pvt. Ltd.
67 Pennar Road, 3rd Floor,
Birenu Trade Centre, Sakchi, JAR - 831 001.
Phone No.[protected]
Fax :[protected]
e-mail : [protected]@rediffmail.com


From:
Oncall East <Oncall.[protected]@hp.com> | Add to Address book |This is spam



To: Anil Kumar <[protected]@rediffmail.com>


Subject: RE: COMPLAIN AGAINST PRINTER


Date: Tue, 27 Jul 2010 15:24:13 IST


Note: To help protect your privacy, images from this message have been blocked.View images | What is this?






Hi Sir
Thanks for mailing us

Mail has been forwarded to warranty team to get the confirmation.

Once we get the confirmation same will be reverted.

Thanks Regards
Navamani
oncall.[protected]@hp.com





[protected][protected][protected][protected]
From: Anil Kumar [mailto:[protected]@rediffmail.com]
Sent: Tuesday, July 27, 2010 3:11 PM
To: Oncall East
Subject: COMPLAIN AGAINST PRINTER


Dear Sir,

As per telephonic discussion had with you from your technical department we are sending the scan copy of TAX INVOICE as per attachment.

Purchase proof of HP LASER P2015 ( CNC1J02452 )PRINTER DATE OF PURCHASE 01.05.2010 FROM ORIGIN INFOMEDIA PVT. LTD., SAKCHI , JAMSHEDPUR - 831001.

We are facing lots of problem for last 4 days. We get the C.NO. from Origing Infomedia Pvt. Ltd. i.e. [protected] booked by Mr. A.S. Vidyarthi but till date there is no any solutions from your end.

Kindly co-operate us as early as possible.

From,

Ruam Biswas
GM( Administration)
MASCOT Electromech Pvt. Ltd.
67 Pennar Road, 3rd Floor,
Birenu Trade Centre, Sakchi, JAR - 831 001.
Phone No.[protected]
Fax :[protected]

Response of a complaint logged in hp support is highly disappointing...even after passage of weeks they take no action...the most strange thing is the training being provided to hp engineers... maximum of the engineers are simply good for nothing....for each nd every step they require assistance of their seniors on ph. nd the most shocking part....on last visit of engineer while he was discussing the problem with the field head of the department , Mr.MUKESH, I heard him saying "give a damn to complaint dnt waste much time for a single complaint if you not able to diagnose it just simple demand for motherboard".....though it was being replaced four days ago.
Hp websites are more useful than their so called engineers and even their heads....
** on one of my past complaint in ' NOV. 09 ' regarding problem in' TFT ' ...Mr. ARIF who was engineer on visit din't even know the procedure to open the ' TFT ' and gave external defects, broke back side parts of it... speakers still not replaced after passage of 9 months ( JULLY 10)...
** As the action of last call in "JUNE 10" of NO SOUND and SHADOW in TFT motherboard was replaced by MR. ASHISH, on the day of visit he took another call in between mine...and returned back after 5-6 hrs.. after replacing motherboard he found that it was not the problem of motherboard .... and more over he guided to misguide the hp support on closure call by saying that their was fault in mother board which earlier existed...otherwise he'l be called and asked that irrespective of the fact motherboard was okay then why he replaced...
while he was performing his work he was on his personal phone call...he was so indulged in that what functions he run in system he himself forgot which resulted in some error....in the system due to which there was no display in system....he then accepted the fact that problem occurred because of him and he is personaly liable for that so he demanded one day to correct the fault..... but after that he dissappeared like anything without giving the consumer call report....the replacement of motherboard was not reported in service center..
after hearing the above case service center gave no response took no particular action against that engineer against his negligence..
** To report back to the consumers is the duty of service center for appropriate action....but unfortunately we as consumers request them to kindly look into respective matters and.....they behave irresponsibly....by saying at present there is no other call on your route so for just a single call we cant assign the engineer...so you have to wait..
** with almost every complaint a different issue arises...
from the hp support center to hp service centers to their engineers everyone can just shift problems to other department rather than taking responsibility to overcome that problem..

I don't know where should i go for help now..


From the date of purchase till now facing one o the other problem with the hp product, hp service....now regret buying HP product....highly dissatisfied with hp quality..
my work gets seriously effected due to in efficient machine at short intervals....because of the problems suffered due to HP service CAN'T EVER IN FUTURE RELY ON HP.....o suggest anyone else for its products.


shweta
[protected]

As you can see from the various e-mails below, there is no reply from HP.

From: Melville D'Souza [mailto:[protected]@emdeetec.com]
Sent: 20 July 2010 16:58
To: 'esc.[protected]@hp.com'
Subject: FW: HP Service Call Report
Importance: High

Hello,

I can’t’ imagine that an international reputed organisation such as yours cannot revert with a written reply within a reasonable period of time. In this case there is no reply since the last 12 days.

-Melville D’Souza

From: Melville D'Souza [mailto:[protected]@emdeetec.com]
Sent: 18 July 2010 14:31
To: 'esc.[protected]@hp.com'
Subject: FW: HP Service Call Report
Importance: High


From: Melville D'Souza [mailto:[protected]@emdeetec.com]
Sent: 16 July 2010 10:29
To: 'esc.[protected]@hp.com'
Subject: FW: HP Service Call Report
Importance: High


From: Melville D'Souza [mailto:[protected]@emdeetec.com]
Sent: 14 July 2010 13:44
To: 'esc.[protected]@hp.com'
Subject: FW: HP Service Call Report
Importance: High


From: Melville D'Souza [mailto:[protected]@emdeetec.com]
Sent: 11 July 2010 21:19
To: 'esc.[protected]@hp.com'
Subject: FW: HP Service Call Report
Importance: High


From: Melville D'Souza [mailto:[protected]@emdeetec.com]
Sent: 08 July 2010 18:33
To: 'esc.[protected]@hp.com'
Subject: FW: HP Service Call Report
Importance: High

Hello,

I was the proud owner of an HP Printer, the details of which are as below:

Model No: HP OJ PRO L7580
Sl. No: MY78N62129
Date of Purchase: 1 Sep 07

Unfortunately I am no more a proud owner of the above printer since 5 Jul 2010. On this day, the printer stopped working as a couple of parts of the printer had fallen onto the top sheet of the paper stack in the paper tray.

The printer was taken to your HP Service Centre at Indiranagar, Bangalore, where I was given to understand that only printers under Warranty will be serviced.

The printer was then taken to Redington India Ltd at Infantry Road, Bangalore and I was shocked to learn the following:

The spares that are dropped into the paper tray cannot be assembled back. As an Engineer myself, I know that such a situation is impossible, especially when the parts are intact and not broken.
Even more shocking was the statement made in writing by Redington (refer attachment) that Spares are not available with them and will not be forthcoming from HP.

In the first instance a printer from a reputed company such as yours should not fail in 35 months. I have other printers from HP which are much older and in good working condition. Secondly, I am surprised as to how HP does not supply spares for a product which is just 35 months old?

Please clarify your stand at the earliest.


Regards

Melville D'Souza

EMDEETEC
814, 10th A Main, 1st Stage
Indiranagar
Bangalore 560 038
Landline:[protected]
Mobile: [protected]