[Resolved]  HSBC Bank Account — Un-authorized withdrawal from my HSBC a/c in Noida and unhelpful HSBC officials

Recently while checking my HSBC account online I realized that there had been 3 un-authorized money withdrawls from my account to the tune of Rs 32, 000. This thing has happened in Noida. At first when i complained to the HSBC help line they said that they cannot help as these were ATM withdrawls. Subsequently i asked them to disable my ATM cards.

During the period o[censored]n-authorized withdrawls I was outside India on a job assignment and I had my ATM cards with me. So the possibility of me withdrawing money does not arise.

After this i realized that a packet containing my HSBC powervantage card that had arrived in office while i was on-site was open when it was handed over to me. There was no card inside the packet. Also i had not received any PIN number from HSBC.

I then went to the HSBC bank office to register my complaint. They did accept my complaints but did not allow me to meet the manager. They said that they would try but their attitude was not very good.

They told me that the money had been withdrawn from HDFC ATMs using the HSBC bank ATM cards. I am sure that the person who stole the HSBC powervantage also stole the PIN and then withdrew the money.

The attitude of the HSBC officials in solving this matter is utterly un-helpful. They did not even allow me to meet their manager. It was only when I filed a police complaint and an HSBC official was summoned to the police station that they said they would revert back soon.

Till now I have not received any worthwhile information from HSBC as to how the un-authorised withdrawl took place and who are the culprits.

I have run from pillar to post trying to understand how and who did the un-authorized withdrawl. I wish HSBC Noida was more helpful in helping me retrieve my Hard earned money of Rs 32, 000.

I would request this forum to help me.