Hongkong & Shanghai Banking Corporation [HSBC] Complaints & Reviews

This is regarding my recent conversation with HSBC's telecaller - Pooja, who called me to pay up my pending installment for September 2006. This loan will be finished by August 2010.

Earlier I had a talk with one of the CCE regarding this & she told me including this pending installment this loan will be finished by august 2010. The payment has already been adjusted with the end of loan. I have no problem answering any queries from HSBC's side, but i am really feeling sad about the way the Lady interacted with me.

She suddenly went out of the courtesy and said "end kisne deka hai? mughe installment ajj hi chaiye." I insisted her to speak with in the civilized limits but she kept of speaking like this for the entire conversation her words were, "You don't know anything. Appka is month ka cheque bhi bonce ho gya." I asked her abt the details of the bounced cheque, she said, " app Sachin Arora hi bol rahe hain na. hold for a while. main advocate se baat karvati hoon." and then she hanged the phone-up.

For your information, a person from HSBC's agegency named Horizon Credit MGT. Services collected a post dated cheque(Cheque Date-8th Oct. 2007) on 5th oct. 2007
How can HSBC's telecaller can say on 6th oct. cheque has been bounced when its date is 8th of oct? how can it be possible?

Till now, none of my cheque has been bounced, so how can someone just try a fluke to threaten me about my payments. I respected her for she was a lady, otheriwise I could have been harsh on her as well. Can somebody tell,"Is it what they call world's local bank"?

Sachin

i have recevied credit card from hsbc bank ,value of the card being rupees 50,000 thousand, while offering the card they said value of card will be one lakh and my spouse will get addition card for value of eighty thousand,they said their will be no annual fee & cash with drawal of 40percent and the repayment peroid will be 52 days.but what recevied credit card of value fifty thousand only for cash withdrawal interest will be from the day one. this is against what they offered me while offering card.so i want return the card please tell procedure to returning procedure of the credit card ,my contact no[protected]& [protected]

Sir,
I am having hsbc gold credit card No.[protected]. While offering this card,your agent told me that this is life time free credit card, but in the month of October,2007 in your monthly statement you have shown an amount Rs.2246.80 as annual fee + service Tax. Why? This is very much offending me and it compels me to cancel your credit card immediately.
Thanking you,

Yours' faithfully,
Prabhat Kumar
NSSO FOD
OLD CGO BUILDING NH 4
FARIDABAD-121001

I have a HSBC Bank Credit card; I was using that card regularly and paying all the outstanding regularly but few months before I had received a credit card for the same bank with lower limit without my concern. I shocked why that card bank has sent to me, but I did not use the new one. After few days I used the older card for Rs. 30000/- Appx. in two or three transaction in a same day and than I recd a call from HSBC credit card for confirmation that are you doing these transaction or not and I replied yes I did.
But before completion the period of statement I have recd a call from the bank banglore office that you have used your credit card (new One) with over limit and you must paid some amount immediately in account of new credit card., I shocked and replied that I did not use that card at all but without understand my word the telecaller said we can not do any thing, we have made remember call to you first that you have used this card if you said we will blocked the card immediately but before the blocking you have to pay all the amount due on this card. Than I said firstly block the same immediately than I will see what I should do.

Than I called to customer care to find out what did happen on my credit cards than I came to know that my old card has been cancelled without any reason and some amount of that card has transfer on my new credit card and how could all these things happened, no body knows neither the customer care tell caller nor the officer and one thing they had said that it all happen at their end but why they don't know, than I asked what should I do they said please asked to Mr. Pandey who is at their noida branch than I called to Mr. pandey and told all the storey but he also did nothing to solve the problem and I am not receiving any statement from the bank from this episode but I recd a some calls from recovery agents they told me that bank is putting some heavy charges regularly for not receiving the payment and also advice me that please don't pay any thing without clear all the things because Mr. Deepak you are not faulty at your end bank should resolve the issue.

Please help me and let me know in which account (Credit Card) I should pay the amount which I had already used.