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Hongkong & Shanghai Banking Corporation [HSBC] Customer Care
Hongkong and Shanghai Banking Corporation Ltd.
Customer satisfaction rating: 1%
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COMPLAINTS

Hongkong & Shanghai Banking Corporation [HSBC] Customer Care

Hongkong and Shanghai Banking Corporation Ltd.

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Address
52, 60, HSBC India Ltd Building, Mahatma Gandhi Road, Fort
Mumbai
Mumbai City District
Maharashtra
India - 400001

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
6
down
1


Fax:
Fax:
+91 22 226 58309  
+91 22 2262 3890  

Additional info
Banking Related Queries

Ahmedabad: +91 98 9827 2424
Bangalore: +91 98 2558 9595
Chandigarh: +91 98 7692 2424
Chennai: +91 98 2526 9595, +91 98 9437 2424
Coimbatore: +91 98 9437 2424
Gurgaon: +91 99 1079 2424
Guwahati: +91 711 2020
Hyderabad: +91 2335 8686, +91 98 4901 2424
Indore: +91 98 9327 2424
Jaipur: +91 99 2803 2424
Jodhpur: +91 99 2803 2424
Kochi: +91 98 9547 2424
Kolkata: +91 2243 8585
Lucknow: +91 99 3514 2424
Ludhiana: +91 98 7692 2424
Mumbai: +91 4042 2424, +91 99 6004 2424
Mysore: +91 99 8092 2424
Nagpur: +91 99 6004 2424
Nasik:+91 99 6004 2424
New Delhi: +91 2373 8989, +91 99 107 92424
Noida:+91 99 1079 2424
Patna:+91 99 3136 2424
Pune: +91 6602 8585, +91 99 6004 2424
Raipur: +91 98 9327 2424
Surat: +91 98 9827 2424
Trivandrum: +91 98 9547 2424
Vadodara: +91 98 9827 2424
Visakhapatnam: +91 98 4901 2424

Credit Card Related Queries

Ahmedabad: +91 98 9837 7373
Bangalore: +91 2558 9696
Chandigarh: +91 98 7692 7373
Chennai: +91 4341 9696, +91 98 9447 7373
Coimbatore: +91 98 9447 7373
Gurgaon: +91 99 1079 7373
Guwahati: +91 711 2020
Hyderabad: +91 2335 8787, +91 98 4967 7373
Indore: +91 98 9327 7373
Jaipur: +91 99 2803 7373
Jodhpur: +91 99 2803 7373
Kochi:+91 98 9547 7373
Kolkata: +91 2243 8686
Lucknow: +91 99 3509 7373
Ludhiana: +91 98 7692 7373
Mumbai: +91 6680 0001, +91 98 6010 7373
Mysore: +9199 8092 7373
Nagpur: +91 98 6010 7373
Nasik: +91 98 6010 7373
New Delhi: +91 2373 9696, +91 99 1079 7373
Noida:+91 99 1079 7373
Patna:+91 99 3139 7373
Pune: +91 6602 8686, +91 98 6010 7373
Raipur: +91 98 9327 7373
Surat: +91 98 9837 7373
Trivandrum: +91 98 9547 7373
Vadodara: +91 98 9837 7373
Visakhapatnam: +91 98 4967 7373

HSBC Premier Customers

Ahmedabad: +91 98 9837 7315
Bangalore: +91 4118 6515
Chandigarh: +91 98 7693 7315
Chennai: +91 4200 8715
Coimbatore: +91 98 9447 7315
Gurgaon: +9199 1079 7315
Hyderabad: +91 6667 4715
Indore: +91 98 9317 7315
Jaipur: +91 99 2803 7315
Jodhpur: +91 99 2803 7315
Kochi: +91 98 9547 7315
Kolkata: +91 2213 9915
Lucknow: +91 99 3679 7315
Ludhiana: +91 98 7693 7315
Mumbai: +91 6666 8815
Mysore: +91 99 8092 7315
Nagpur: +91 98 9094 7315
New Delhi: +91 4149 0715
Noida: +91 99 1079 7315
Patna:+91 99 3139 7315
Pune:+91 2600 1115
Raipur: +91 98 9317 7315
Trivandrum: +91 98 9547 7315
Vadodara: +91 98 9837 7315
Visakhapatnam: +91 98 4967 7315

Business Banking / SME Trade Customers
Ahmedabad: +91 98 9837 7318, +91 98 9837 7374
Bangalore: +91 4118 6590, +91 4118 6574, +91 99 8092 7374
Chandigarh: +91 98 7693 7318, +91 5008 174
Chennai: +91 4200 8790, +91 4200 8774, +91 98 9447 7374
Coimbatore: +91 98 9447 7318, +91 98 9447 7374
Gurgaon: +91 99 1079 7318
Guwahati: 1800 103 2667 (Toll Free)
Hyderabad: +91 6667 4790, +91 6667 4774, +91 98 4967 7374
Indore: +91 98 9347 7318, +91 98 9347 7374
Jaipur: +91 99 2803 7318
Jodhpur: +91 99 2803 7318
Kochi: +91 98 9547 7318, +91 98 9547 7374
Kolkata: +91 2213 9980, +91 2213 9974
Lucknow: +91 99 3509 7318
Ludhiana: +91 98 7693 7318
Mumbai: +91 6666 8890, +91 6666 8874
Mysore: +91 99 8092 7318, +91 99 8092 7374
Nagpur: +91 98 9004 7318
Nasik: +91 98 9004 7318
New Delhi: +91 4149 0790, +91 4149 0774
Noida: +91 99 1079 7318
Patna: +91 99 3139 7318
Pune: +91 2600 1190, +91 2600 1174
Raipur: +91 98 9347 7318, +91 98 9347 7374
Surat: +91 98 9837 7318
Thiruvananthapuram: +91 98 9547 7318, +91 98 9547 7374
Vadodara: +91 98 9837 7318, +91 98 9837 7374
Visakhapatnam: +91 98 4967 7318

View More Information...

Customer satisfaction rating
1%
Complaints
874
Pending
0
Resolved
6
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Hongkong & Shanghai Banking Corporation [HSBC] related photos (86)

Hongkong & Shanghai Banking Corporation [HSBC] Complaints & Reviews

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HSBC Credit Card — HSBC Credit Card Surrender

 Arindam Saha
I, Arindam Saha, is the Credit Card holder of your bank having Credit Card No – [protected]. At the time of...
Complaint comments  Comments  (5)

HSBC Credit Card — MY application status

 Radha Krishna Pandey
Dear Sir,

Pls let me inform the status of my credit card. i have applied two month before.

my...
Complaint comments  Comments  (628)

 Jonak Biswas
HSBC Credit card DSA have sold a Credit Card telling me its a lifetime free card in 2006. In 2007 November I suddenly receive a SMS from HSBC requesting me to pay a Minimum amount. Till then I have never used the card for any transaction. I called the customer service to enquire about the matter. The Customer service representative replied back that it was a charge for renewing the card. I told her that my card was a lifetime free card. Then that customer service person informs me its not a lifetime free card. She also informs me that the charge was levied in April 2007. So i asked why was i not informed at that point of time. They said that they must have communicated me but I may not have received. So i asked them to cancell my card. Now they are taking time to cancell the card.
I need a HSBC credit card. So plz send your executive to collect our document. My contact no. is [protected], [protected], [protected] and [protected]
Add:- OSRAM INDIA PVT LTD.
Co baba associates
palla bakhtawarpur road
near lavanya farm house
opp. Surya garden
khasra no. 46/31
new delhi 110036
HSBC EXECUTIVE OFFERED ME A CARD IN NOV 2006, I TOOK IN 12/06 SINCE MY TRANSACTIONS R EXCELENT I NEVER PAID D LATE PAYMENT, BUT IN FEB 09 THEY THEY CHARGED ME A PRORATA ANNUAL FEES OF 350 RUPEES ON MY CARD, WHEN I GET THEY TOLD 2 ME THAT IT IS ABSOLUTELY LIFE TIME FREE, ON 1ST YEAR THEY DOES NOT CHARGE ANY FEES, BUT WHY R THEY CHARGING PRORATA FEES ON THE 2/3 YEER 2 ME. WHAT DOES THIS MEAN. SO, I CANCELLED THE CARD.
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    I want to submit Complaint Positive Review Neutral Comment
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     Hasmukh K Vithalani
    Dear Sir,

    I am having 2 Gold Credit Cards of HSBC Bank, out of this 1 Card is paid by ECS payment from my ICICI Bank A/c, other is paid immediately on receipt of Statement from HSBC. Their Statement
    for July-07 was received late at my home address & I had received a call from Call Centre to make payment of Rs.31,500.00
    on sunday dtd 5.8.07. I had sent the Cheque for Rs.31,500.00 with my staff & deposited in their collection counter at Kandivali on M.G. Road. When after receiving the Statement by post I was shocked to know that Debit on my Account was only 23,280.00 & They had given me a wrong figure to me. I thought since I use this card regularly I will get credit in next statement, surprisingly they have charged klate payment fees of Rs.350.00 plus finance charges of Rs.1,381.00. When I had sent them a mail, they had replied saying that< finance charges can't be waived off but late payment fees are waived off.

    In my 2 mails I have asjed them that why your call cntre representative have given me a wrong figure by increasing Rs. 8,220.00 but they have not reffered any thing about the same complain of mine & have not revesed the finance charges as yet.
    Even they have not clarified that at what rate they have charged me finance charges, normally they chare @ 2.95% p.m. which amounts to Rs.687.00 whereas they had charged me Rs.1,381.00 plus 12.36% service tax.

    I'm attaching copies my 2 mails sent to them alongwith their 2 mails I have received for your refrenc & request you to look into .

    My 1st mail
    =========



    Dear Sir,


    Kind Atten: Mr Jai Sai.

    Ref: Case No 3490260.


    I'm in receipt of your mail informing your inability to reverse
    the finance charges, in any case, you have not considered non receipt of your monthly statement for which you have penalised me by charging 2.95% on entire balance which was overdue by 5 days not on pro rata basis & that to due to non receipt of your statement. If you see the earlier records, dues pertaining to both cards have not been delayed any time. Kindly note that payment delay was due to non-receipt of statement which has not been received till date & neither due to not having credit balance nor due to any other reason. In this case, you should have sent your statement by courier. Also you have not mentioned anything regarding giving false figure of outstanding as approx. Rs.31,500.00 by your responsible representative Miss Kajal or Kinjal to me on my cell on Sunday dtd 5.8.07 & not the exact amount due as per statement which was 23,280.00 only which I came to know when the next month statement came in my hand. As per figure given to me on my cell I had made arrangement to
    deposit the cheque for Rs.31,500.00 in your drop box at Kandivali, West on the same day i.e. on 5.8.07. You never count interset on excess amount paid by me instead of paying Rs.23,280.00, I have paid Rs.31,500.00 as told to me by your representative over my cell.

    In case, if you don't care for good customers & you don't need me to use my both Credit Cards & my both sons cards, please inform me where should I send back all credit cards to avoid further inconvenience to you.



    Thanking you,


    Yours faithfully,



    Hasmukh K Vithalani


    Their Reply
    =========

    Dear Mr Vithalani

    We refer to your mail received via [protected]@hsbc on 22 September.

    We observe from our records that since we have not received the payment on due date, you have been levied with a Finance charge and late fee.

    We wish to inform that based on your relationship with us and as a service gesture we have arranged to reverse the late fee of INR 350/- account along with service tax that is levied to your card account. The same will reflect as a credit in your subsequent statement.

    We regret our inability to reverse any further charge and request you to make the payment by due date to avoid further incremental charge levy in your cad account

    We also wish to inform that interest - free credit is available if the entire billed amount is settled by the payment due date. If part payment/no payment is received by the due date, the outstanding amount from the date of the statement attracts finance charges at the rate of 2.95% per month.

    Additionally, all new transactions also attract a finance charge from the date of posting into the account once the account uses the extended credit facility. The finance charge is debited on the last day of the billing cycle and is applied using the "average of daily balance" method.

    We request you to make a payment towards the whole of the statement closing balance on or before the payment due date, to avoid the levy of any further finance charges to your card account.

    Thank you for using [protected]@hsbc.


    Warm regards

    Jai Sai
    Customer Service Officer
    HSBC India.

    Dear Mr Vithalani

    We refer your message of 01 October 2007.

    We regret our inability to reverse the incremental charges further since we have already reversed

    If part payment/no payment is received by the due date, the outstanding amount from the date of the statement attracts finance charges at the rate of 2.95% per month.

    Additionally, all new transactions also attract a finance charge from the date of posting into the account once the account uses the extended credit facility. The finance charge is debited on the last day of the billing cycle and is applied using the "average of daily balance" method.

    We request you to make a payment towards the whole of the statement closing balance on or before the payment due date, to avoid the levy of any further finance charges to your card account in future.

    For an online demo on Internet Banking and more information on our wide range of products and services please visit our web-site www.hsbc.co.in.

    Warm Regards

    Mohamed Farick
    Customer Service Officer
    HSBC India.

    - Show quoted text -

    [protected][protected]-
    *******************************************************************
    Dear Sir,


    Kind Atten: Mr Jai Sai.

    Ref: Case No 3490260.


    I'm in receipt of your mail informing your inability to reverse
    the finance charges, in any case, you have not considered non receipt
    of your monthly statement for which you have penalised me by charging 2.95% on entire balance which was overdue by 5 days not on pro rata basis & that to due to non receipt of your statement. If you see the earlier records, dues pertaining to both cards have not been delayed any time. Kindly note that payment delay was due to non-receipt of statement which has not been received till date & neither due to not having credit balance nor due to any other reason. In this case, you should have sent your statement by courier. Also you have not mentioned anything regarding giving false figure of outstanding as approx. Rs.31,500.00 by your responsible representative Miss Kajal or Kinjal to me on my cell on Sunday dtd 5.8.07 & not the exact amount due as per statement which was 23,280.00 only which I came to know when the next month statement came in my
    hand. As per figure given to me on my cell I had made arrangement to deposit the cheque for Rs.31,500.00 in your drop box at Kandivali, West on the same day i.e. on 5.8.07. You never count interset on excess amount paid by me instead of paying Rs.23,280.00, I have paid Rs.31,500.00 as told to me by your representative over my cell.

    In case, if you don't care for good customers & you don't need me to use my both Credit Cards & my both sons cards, please inform me where should I send back all credit cards to avoid further inconvenience to you.



    Thanking you,


    Yours faithfully,



    Hasmukh K vithalani





    Dear Mr. Mohamed Farrik,


    I'm in receipt of your which has never replied me anything
    about telling false amount of Rs.31,500.00 instead of Rs.23,280.00 & even not informed me regarding surrendering of my & my family's cards. Now as you are unable to act on my request, kindly inform me about giving false figure by your representative & interest on excess amount of Rs.8,220.00 paid by me & interest on the same for 26 days from 5.8.07 to 31.8.07.


    Kindly inform whether should I destroy all your cards after
    clearing dues payable if any on usage of cards or surrender cards & drop in your drop box at Kandivali or should should I continue using cards on reversal of finance charges by you.


    Regds,


    Hasmukh Vithalani.

    Dear Mr Vithalani

    We refer to your message of 02 October 2007.

    We regret for the delay in response due to technical snag.

    We have noted your concern and observe from our records that as per the statement date of 09 July 2007, the outstanding balance in your card account was INR 23,280/- and the due date was on 31 July 2007.

    However, we observe from our records that we are in receipt of the payment after the due date of 31 July 2007 ie on 08 August 2007.

    We wish to advise that interest - free credit is available if the entire billed amount is settled by the payment due date. If part payment/no payment is received by the due date, the outstanding amount from the date of the statement attracts finance charges at the rate of 2.95% per month.

    Additionally, all new transactions also attract a finance charge from the date of posting into the account once the account uses the extended credit facility. The finance charge is debited on the last day of the billing cycle and is applied using the "average of daily balance" method.

    Further we regret to inform that we are unable to reverse any further charges and also request you to henceforth make the payment towards your entire outstanding on or before the payment due date to avoid any incremental charges being levied to your card account.

    We maintain strict security standards and procedures to prevent unauthorized access to information about you. HSBC will never contact you by email to validate personal information such as your user ID or password.

    If we may be of further assistance, please do not hesitate to send us a message or call our 24 hours phone banking services.

    Warm Regards

    Sivapriya M
    Customer Service Officer
    HSBC India.

    - Show quoted text -
    Dear Sir,
    I have booked fridge, TV and DVD in Next Showroom, kollathur, chennai on 12 January, 2008 by pongal offer. I have not got the products until 03 february, 2008. Finally i cancelled the order on 03 february, 2008. Now i am getting through some other dealer by extra money to them. Next show room has delayed to supply me in right time and i am in loss of rupees approx 3000 and also missed the pongal offer( discount offer).

    In this matter can you kindly look in to this.
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       N. Madheswaran
      Dear Sir,

      I have applied for HSBC credit card and ref #[protected]

      Kindly advise the credit card status by reply mail
      xyz
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         NILO R. BASILIO
        Dear Sir / Madam,

        Good day!

        I would like to inform your good HSBC Bur Dubai UAE. I'm still waiting up to now my Credit VISA GOLD CARD. What happen in your good service of the HSBC BUR DUBAI? My requested Credit Visa Gold Card Reference Number:[protected]. Please! Sending to me immediately at the SAVOY PARK HOTEL APARTMENT P.O. BOX NO: 111204 Bur Dubai and also Card holder name is Nilo R. Basilio, as a Telecom Engineer in LM Ericsson/ Etisalat Co. GSM project. Hopefully you’re responsible and good customer service. I need immediately Credit Visa Gold Card tomorrow on date October 29, 2007. Thank you for your attention and response YOUR GOOD SERVICE.

        Respectfully yours,
        Nilo R. Basilio
        Mobile Phone No:[protected]
        Savoy Park Hotel Apartment
        P.O.BOX NO: 111204, Bur Dubai
        U.A.E.
        K/Attn: Mr. Adil Rizvi. HSBC UAE

        I understand you are Division Incharge of HSBC Credit Cards in Sharjah. Also That Mr. Zaid & Mr. Rawad/Raed are in your Team of Credit cards.

        I opened My account thru Mr. Ziad. After the Signatures were taken the whole dissappearance & ignoring act started.

        I have been facing basic feedback or response difficulties from both of them regarding My account & Creditr cards such as:
        • I have been chasing them for my account number for days together
        • My billing cycle, Due date info
        • Transfers
        • Some Cards not received
        • Some Pin codes received but corresponding cards not received
        • Am unaware how to proceed, pay, clear dues etc….
        • Complains are ignored totally

        All This is Basic info & Feedback which I shud get as an account holder when I open my account or apply a credit card.

        Rather than receiving basic information from your Team Members from their side, I Have been frantically chasing them & all I get to hear is excuses such as:
        • Am in a meeting
        • Am Busy
        • Will call u in 15 mins which never end
        • Suddenly calls are not responded & totally ignored
        • Hear “ Stay in your office, will give you a visit today” & then no calls to followup if they cant make it.
        • Sometimes, “I don’t answer calls after 5pm” (ok i[censored] hv a working hour & non working hour segregatn, but when u don’t answer back, respond, reply calls in working hours then whats the idea about pre & post 5pm)
        • Even sms & voice messages on voice mails remain unanswered or ignored
        • Empty talks

        What sense does it make for me to get Chase your guys several times day & for days together to get my basic info regarding account & credit card? Does it take 45 days????? Who will be responsible for the resulting delays, penalties, loss??? Surely it shud be you guys who are responsible!


        If there is any problem, they shud be clear & revert.
        This is highly unprofessional make shift fly by night workshop kind of response or escapism or false promises.
        I know, HSBC has too many clients, but with this irresponsible way your team exhibits, HSBC client base will erode, erode slowly but surely bcs word of mouth talk based on such pedestrian service will affect existing & future clientle and Client will look for other options with better basic service
        I hope they (&your sales team) value Clients time & understand the impact of empty assurances or convenient escapism.

        I don’t intend to complain against them as I understand the pressure faced in Dubai & the stress & realise what targets mean.
        I wish that they are just explained the value of response & assurances so that they can be effective in their approach to old clients who have been roughed up in ways similar to mine or in their own ways & so that your future clients also appreciate the Brand HSBC which your team carries with it in terms of service.

        Yes, but I seriously wud look for some basic response & feedback which is a must for every account holder & credit card holder. Kindly do drill some sense of Basic responsibility about Clients time & Basic feedback essentialness & necessity once Any account is opened to your sales team.

        I hope to have some response from you & see the effective walk the tal kor lets see whether your team members have picked up all these traits from you!!!

        Thanks
        Gautam
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           Shalini Jain
          Hello,
          I have been constantly getting SMS from HSBC stating "HSBC Pre-Statement atert: Outstanding on your card ****..** on <date> is <amount>. Pay full or min amount..by<date>".And the fact is that I never acquired nor applied for any HSBC card (thank God!!!) .Earlier I used to ignore the messages and delete them..but now the frequeny of phone calls from their executives "asking for some Naina Matta and telling her to make payment" has increased so much that I literally feel harassed.
          I have asked each executive so many times to update their database and verify the customer detail but of NO USE. They don't pay heed to it.
          I tried to call HSBC people but their phone-line is always busy and it wastes my time a lot.Please do something about it/ guide me what should I do.
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             Murugesan N
            This is Murugesan, holding a savings cum loan account in HSBC for the past 4 years. I have been approaching your branch (Adyar HSBC) for the past 1.5 months (since 23-Aug-07) for reducing the tenure of my housing loan. I have submitted the required documents by end of August month itself except the undated cheques. ( I was told that the cheques can be submitted later at the time of siging the FAL Copy).

            Today it is 12th Sep. No action has been taken in this regard. For current month, I have deposited the revised EMI (assuming the EMI would be revised from this month onwards) . Please let me know the further formalities to be done for this.
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              HSBC India — MisBehaviour

               Sachin Arora
              This is regarding my recent conversation with HSBC's telecaller - Pooja, who called me to pay up my pending installment...
              Complaint comments  Comments  (2)

               sathishramu
              i have recevied credit card from hsbc bank ,value of the card being rupees 50,000 thousand, while offering the card they said value of card will be one lakh and my spouse will get addition card for value of eighty thousand,they said their will be no annual fee & cash with drawal of 40percent and the repayment peroid will be 52 days.but what recevied credit card of value fifty thousand only for cash withdrawal interest will be from the day one. this is against what they offered me while offering card.so i want return the card please tell procedure to returning procedure of the credit card ,my contact no[protected]& [protected]

              HSBC — Regarding credit card

              Res.sir,
              I the under namee and email holder humbly requesting here.
              My HSBC account no.[protected].
              Primary card no.[protected].
              The HSBC bank has allotted only credit card no.to me but I have not recieved the credit card of HSBC till date.I have already informed the matter, yet no action has been taken.The bank employees from recovery dept.has been threating to me at my various contacting sources i.e email mobile phone etc. to deposit the dues against the credit card which I have not received..You are requested to stop the service and trasaction of the same and do not allow the trasaction of the said cards.
              Regards
              C.N.DHAYARKAR.
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                 p kumar s
                Sir,
                I am having hsbc gold credit card No.[protected]. While offering this card,your agent told me that this is life time free credit card, but in the month of October,2007 in your monthly statement you have shown an amount Rs.2246.80 as annual fee + service Tax. Why? This is very much offending me and it compels me to cancel your credit card immediately.
                Thanking you,

                Yours' faithfully,
                Prabhat Kumar
                NSSO FOD
                OLD CGO BUILDING NH 4
                FARIDABAD-121001
                I have the simmiler problem.till date i have not yet recived the pin number of the HSBC gold credit card. But they have charged 1700 Rs.I am also going to cancel the card...
                HSBC "Gold" Credit Card. Whatever that means. The agencies that they HSBC employs to lure credit card customers are fraudulent to say the least. They assure you that you will get a gold card, and a credit limit of Rs. 2, 00, 000 no less. And when the card comes it's a useless Classic credit card with a princely credit limit of ...(wait for it) ... Rs. 15, 000 ! I want to take this further because i'm not the only one with this complaint. There are tons of people out there waiting to nail these people for what is clearly a very cheap ploy. With companies like this around, who needs enemies !
                Sir,
                I am having hsbc gold credit card No.[protected] + Add-on Card belongs to my wife. While offering this card, your agent told me that this is life time free credit card, but in this month of July, 2008 in your monthly statement you have shown an amount Rs.3370.80 as annual fee + service Tax for both cards. Why ????

                This is very much offending me and it compels me to cancel your credit card immediately.
                Thanking you,

                Yours' faithfully,
                Nilehs Mistry
                Vadodara, Gujarat.
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                   Deepak Grover
                  I have a HSBC Bank Credit card; I was using that card regularly and paying all the outstanding regularly but few months before I had received a credit card for the same bank with lower limit without my concern. I shocked why that card bank has sent to me, but I did not use the new one. After few days I used the older card for Rs. 30000/- Appx. in two or three transaction in a same day and than I recd a call from HSBC credit card for confirmation that are you doing these transaction or not and I replied yes I did.
                  But before completion the period of statement I have recd a call from the bank banglore office that you have used your credit card (new One) with over limit and you must paid some amount immediately in account of new credit card., I shocked and replied that I did not use that card at all but without understand my word the telecaller said we can not do any thing, we have made remember call to you first that you have used this card if you said we will blocked the card immediately but before the blocking you have to pay all the amount due on this card. Than I said firstly block the same immediately than I will see what I should do.

                  Than I called to customer care to find out what did happen on my credit cards than I came to know that my old card has been cancelled without any reason and some amount of that card has transfer on my new credit card and how could all these things happened, no body knows neither the customer care tell caller nor the officer and one thing they had said that it all happen at their end but why they don't know, than I asked what should I do they said please asked to Mr. Pandey who is at their noida branch than I called to Mr. pandey and told all the storey but he also did nothing to solve the problem and I am not receiving any statement from the bank from this episode but I recd a some calls from recovery agents they told me that bank is putting some heavy charges regularly for not receiving the payment and also advice me that please don't pay any thing without clear all the things because Mr. Deepak you are not faulty at your end bank should resolve the issue.

                  Please help me and let me know in which account (Credit Card) I should pay the amount which I had already used.
                  Hi All,
                  Dear Sir/Madam this is regarding a payment made to HSBC
                  Credit Card no [protected] from 2007 I utilized around 18k & I have not received any statement up to 1 year & I have follow up with customer care & I took email statement almost they have charged 28, 000 & one of call center lady called me for recovery that amount I told her for settlement & they have agree to give settlement of Rs 15, 000 into 2 installment that in the month of September 2008 dated on 29th & I have paid 29th Sep08 7500 & 30th Oct08 7500 & I got final settlement letter that fine.



                  After 1 year on 28th Oct 2009 one guy called me (Akash from HSBC) he told me I have received your final settlement letter you need to pay Rs -2000 if not we are going to file the case in court ( before that he black mail me like we will go to you house & shouting with your parents ) Cleary I told him I have settlement letter why should I have to pay for this, he told you paid the amount after cutoff the date that was 29th sep08 but second installment you paid 30th Oct2008 that was cutoff the date but never told when I ask for settlement . They have agreed to done the settlement also. I have paid 2000 rs for account close also after I called Akash (hello sir don’t wast my time you can check next month) this is response I got from Akash. (First of all once I took the F&F letter why should I have to pay again ) upto 1 year I never got any call or statement . Akash called me after 1 year that to collect for 2000 rs.


                  Still today no any communication about account status.


                  Please provide account status as well what is the value for F&F what I have paid 29th Sep08, & why they have collected 2000 rs with me.



                  Please response any one with your free time (please spend 10min for this case.)

                  Kindly find attached copy of F&F settlement letter.

                  Thanks & Regards,

                  Prasad

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