Hongkong & Shanghai Banking Corporation [HSBC] Complaints & Reviews

Dear Sir/Ma'am

I have been facing the problem from last 18months, ever time after 2-3 months HSBC people calls me over phone to settle the cr. card account ( Cr Card no. [protected]) . the problem i have faced is, never have received the Statements in time . during my tenure with the bank ( Which i have discontinued since Sept. 2007.) every time requested over phone to send me the statement of account to make the payment. some time due short of time have made the payment as the figure of O/S given over the phone.
Last statement in year 2007 I was not clear about my o/s amount, have reminder 3-4 time to send the details as i not sure about the expenditure they took 3month to send me the statement.
On receipt of the statement I called the bank and ask for the late charges and Interest amount appearing on my statement As this was not due my fault and was Bank delay to send me the Statement Bank Staff confirmed over the phone that this amount is written off just make the Actual dues. .which is did so. in the Month Of Nov. 2007. After 6 month As normal Practice ai Got the Call from Bank to clear the dues which of 4K plus as cumulative interest over interest and late payment with S. tax. I explained them again the Sequence of Events, In reply they assured me that its banks fault and will be cleared.
This episode was repeated 4-5 times and every time they confirmed me that will cleared soon.
Now From Three days HSBC People Making Calls from[protected], 45023861 to settle the account ASAP, there Language is totally unprofessionally and not ready to check the books of accounts and putting pressure to clear ASAP.

With whole sequence of events hope you can see that beside settling the dues of HSBC Cr. card Bank is Torturing me now.

I need your help in the matter, requesting you to intervene in the matter ASAP.

REGARDS

Pawan Kumar Sharma
17D/401, Vashundhra GhaziaBAD
UP
Ph[protected]

I was issued a credit card by HSBC in 2006 and I was told that it was free for lifetime card. I had not used this card even once this card expired in Feb 2008 and I was sent a new card in Jan 2008 without being informed that I will be getting a new card. I started getting sms on my mobile stating that I have to pya Rs1410/- in April 2008. Inspite of calling up HSBC centre I have not recieved any credit card statemtns, neither has anyone told me what the charges are for.
They gave me a number to call on and inspite of repeated attempts I was not able to contact anyone on this number. After this I kept getting sms to pay the amount and finally now in September it has gone up to Rs.9108.97 and phone calls from recovery agent who are very rude and do not have basic training and knowledge of how to talk to people.

HSBC has still not cleared this up. Can you please suggest how do I get this resolved.

Thansk & regards,
Renita

Dear sir,
i working in abroad so many times my friend send to fort branch Mumbai, nobody given respose to me & friends, so i request so many times to cancellation of credit card but nothing be happaan
cell no:[protected]


so once again i nrequest to you to my card
Pawar vishwas

Dear sir,

I am credit card holder of your esteem bank A/c [protected] .
I have always paid my credit card dues on time, however due to some medical problem in the month of August I was hospitalised . Due to this I could not make the payment as I was in chennai and not in my hometown Kolkata.
Your bank sent a collection agent to my house for the collection of the due payment in my absence, he misbehaved with my wife and other familymembers. They threatened and used abusive languages. However I was helpless and could do nothing so I complained to the concerned department about the incident and the behaviour of the agents. My request fell on deaf ears .
I made it a point untill unless those responsible are not sacked I would not pay any amount.
On 19th sep 2008 your bank agent Mr. Rohit (mobile numb--[protected] and his manager phone number[protected] called me abused me threaten me to cough up the due amount within two hours or face their wrath, I told them about the RBI rules they told me [censored] the rules . I told them I would go to the police they told me the HSBC Bank Dalhouise branch kolkata is with them and no cops can do anything to them.
I called up your phone banking people to complain about them they simply put me on hold for 10 min whenever I called up.
I request you to kindly take some serious action against such people in your company who are spoiling one of the largest bank in the world . Why would such a big bank brand name suffer for some un cultured and uncivilised goons hired by the HSBC bank to claim dues.
Looking forward for your helping hand .
Regards
Raju Jaiswal
[protected]

Letter on behalf of my son Mr. Hitarth Desai, A/C NO.[protected]
Dear Sirs,
Atten: - Chief executive officer.
I have deposited following two salary cheques (local),
1. Cheque no -.442367 drawn on Standard Charter bank dated 4/09/08 for Rs. 9000/-
2. Cheque no -.477233 drawn on Standard Charter bank dated 11/09/08 for Rs. 9000/-
When I checked balance I observed Rs. 9000/- pertaining srl. No. 1 above is not deposited.
Subsequently, I enquired and also made a complaint, no.[protected] on 11/09/2008. Further I enquired with senior executive Miss. Kavita, Chennai on11/09/2008
Further I met Branch Manager Mrs. Mausami Bishwash and the matter is not yet resolved and I felt this is being handled very causally and to my surprise, I received very rude replies to the extent of “What I can do?” If matter is not resolved. I informed her that I will close this account and in future I will never come to your bank. The behavior of your employee is definitely not customer friendly and very much annoying.
Till date the issue is not resolved.
Please arrange to do the needful URGENTLY and send me feedback.
Regards,
H G Desai
Father of Mr. Hitarth Desai

My complaint No. is [protected]

I am having a serious concern regarding the money transfer from my a/c to FD a/c.
I am holding a Salary A/c in your HSBC Bank, Thane Branch.

Yesterday i.e. on 11th May 2008, i have checked my balance at Thane ATM (A762 - at Ram Maruti Road) at 20.59 and it was Rs.84, 418.68/- I am having customer advice also for checked the balance. Immediately i have taken my card out without doing any other transaction.

Today i.e on 12 th May 2008, i have received SMS from bank stating that my A/c has been Debited with INR 50, 000/- on 12th May 08 as Debit from HSBC (14.55 12/5/08)

I have immediately called up customer care, and they replied that Bank has got request from ATM (S724) on 11/5/08 at 14.52. I was at home that time and my card was also with me. Send me Transaction Advice for this on mail immediately.

HOW COULD YOUR BANK DEBIT MY A/C WITHOUT ATM CARD OR ANY TELEPHONIC REQUEST.

I have already requested to investigate this case on a priority basis. I want reply within 24 hrs. as well as send me scanned copy of my FD on mail immediately.




Regards,

Rachana Shivalkar
M: [protected]

Dear Sir..

I have apllied HSBC Credit card before 25 days. kindly tell me status of my credit card asap..


Regards
Hitesh Kumar

Please do let me know the development.

Regards,
Arup.

Arup Mukherjee <[protected]@yahoo.com> wrote:
Date: Tue, 16 Sep 2008 22:54:02 -0700 (PDT)
From: Arup Mukherjee <[protected]@yahoo.com>
Subject: Fwd: Re: Overdue HSBC Loan A/C[protected]
To: [protected]@hsbc.co.in
CC: [protected]@hsbc.co.in

FYI

Arup Mukherjee <[protected]@yahoo.com> wrote: Date: Tue, 16 Sep 2008 22:35:52 -0700 (PDT)
From: Arup Mukherjee <[protected]@yahoo.com>
Subject: Re: Overdue HSBC Loan A/C[protected]
To: [protected]@hsbc.co.in


Hi Girish,

This is in response to repeted threat i am receving from your collection agency.

My parents have been receving calls from a lady called Neha contact number[protected].

I have asked for my loan statement, to understand what i have made payment till date and what i need to pay, till date i have not received any details.

If this attitude continues i am logging a complaint against HSBC in Pune, Kirkee with the Indian police to avoid constant harrasment.

I am time and again telling you that my situation is very bad in terms of finance and i need some time to come out of the financial crises.

My parents are helping out, but the collection agency of yours are doing lot of harrasment and under the law protection act these agency can be black listed on my complaint.

Please take corrective action or face the brunt.

Regards,
Arup.


Arup Mukherjee <[protected]@yahoo.com> wrote:
Hi Girish,

This is in response to the harrasement that one of your executive is presently doing with my parents.

Today he has given a call to my parents and has give bad words to my mother, father and wife as well.

Let me brief you of the contents of his conversation.

I have made payments for the month of May somewhere around 29th of May 2008. for the current month.

He has not checked my account and is not aware that i made the payment and would make the payment hence forth.

The guy named Santosh calls and tells my parent that have give birth to a and if your son is incompetent tell him to send across his wife as he would like to sleep with her.

I warning you that if this kind of behaviour keeps on continuing i will stop any kind of payment and i would like to settle stuff in the court and would file a case of moral harrasement.

Please look into the matter as we are planning to take a serious complain with the nearest police station.

I am keeping the document version and would be submitting this to all the leading newspaper and will higlight the issues to collection agency to all the leading newspaper.

Please take some corrective action against the collection agency who are coming to my house for collection and spoiling HSBC name.

Or else you face some action as i am sending your information to the police and the press.

Please keep me informed.

Regards,
Arup.

[protected]@hsbc.co.in wrote:

Dear Sir,

Waiting for your revert.

Thanks and Regards
Girish Gadre
# [protected]


Girish GADRE/CCR PUN/HBAP/HSBC
08 May 2008 09:50 Mail Size: 11552 To Arup Mukherjee <[protected]@yahoo.com>
cc
Subject Re: Overdue HSBC Loan A/C[protected]Link



Our Ref
Your Ref




Dear Mr.Arup,

Very Good Morning and thanks for your revert.

Requests you to kindly pay atlest one EMI befor 10th May 08 as your account is about to be booked as bad debt.
You have not paid any money in April 08.

Thanks and Regards
Girish Gadre
# [protected]


Arup Mukherjee <[protected]@yahoo.com>
07 May 2008 20:42 Mail Size: 10433 To Girish GADRE/CCR PUN/HBAP/[protected]@HSBC
cc
Subject Re: Overdue HSBC Loan A/C[protected]



Our Ref
Your Ref





Hi Girish,

Yes i do understand, however i have to repay other accounts as well which are at critical stage.

Please try to co-operate at this point of time, i would clear all the outstanding dues once i am in a good position.

One sincere request please stop sending people to my house to collect the due amount.

This is causing more harm as it is spoiling my relation with my parents who are the ones actually helping me out in this difficult situation.

Your collection guys are threatening my parents with harsh consequence if the payments are not made.

Please look into the matter and stop this practise and from hence forth i would be making the payment at your corporate office in Pune city near Inox.

Please adhere to what i say above or else this mail would be used in Consumer forum aganist your agents who are misbehaving at this point of time.

Regards,
Arup.


[protected]@hsbc.co.in wrote:

Dear Mr.Arup,

Very good evening.
Would like to draw your kind attention to the critical stage of your personal loan A/C[protected].
As of date 7 EMIs of INR 7083 each are overdue.This account is about to be booked as bad debt by the bank.
Kindly pay the dues and regularize your account to avoid the bad credit.
Non payment will lead to recall of the total loan amount alongwith total dues.

Thanks and Regards
Girish Gadre
# [protected]


************************************************************
The Hongkong and Shanghai Banking Corporation Limited,
India Area Management Office,
52-60 Mahatma Gandhi Road, Fort, Mumbai-400001, India

Incorporated in the Hong Kong SAR with limited liability
************************************************************

[protected][protected][protected][protected]

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[protected][protected][protected][protected]
Be a better friend, newshound, and know-it-all with Yahoo! Mobile. Try it now.

[protected][protected][protected][protected]

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they claim to be and the information contained in the message and any
attachments may or may not be accurate.
******************************************************************


************************************************************
The Hongkong and Shanghai Banking Corporation Limited,
India Area Management Office,
52-60 Mahatma Gandhi Road, Fort, Mumbai-400001, India

Incorporated in the Hong Kong SAR with limited liability
************************************************************



************************************************************
The Hongkong and Shanghai Banking Corporation Limited,
India Area Management Office,
52-60 Mahatma Gandhi Road, Fort, Mumbai-400001, India

Incorporated in the Hong Kong SAR with limited liability
************************************************************


[protected][protected][protected][protected]

*******************************************************************
This e-mail is confidential. It may also be legally privileged.
If you are not the addressee you may not copy, forward, disclose
or use any part of it. If you have received this message in error,
please delete it and all copies from your system and notify the
sender immediately by return e-mail.

Internet communications cannot be guaranteed to be timely,
secure, error or virus-free. The sender does not accept liability
for any errors or omissions.
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Ref:HSBC/CC/070814-I 14th Aug 2007


The Manager
Centralised Complaints Team
HSBC, P.O. Box No: 5080
Chennai - 600 028


Dear Madam / Sir,

I am holding a Credit Card with No. [protected] since July 2006.

I have availed a balance transfer for an amount of INR 8000/- vide Cheque No. 258550 dated 28th November 2006 for my ICICI card No. [protected].

However, the same was never credited to my ICICI account. On enquiry, As per ICICI the cheque was bounced because of the “Insufficient Fund”. I am still not able to understand how the same can happen.

I have called up myself & informed the same to your phone banking but without trying to understand my problem they have been asking me to pay the amount. When I suggested checking at your end to confirm whether the instrument has been cleared or not, they are not wiling to listen to my case & adamant that I need to pay the amount.

Now, your recovery department is calling me up & threatening me to, immediately or face the consequences, which I believe is against RBI guidelines.

I have attached a copy of my complaint to ICICI Bank in this regard. I sure you will agree that I am suffering all these for none of my fault.

You are requested to check at your end whether the instrument has been cleared or not. In case ICICI Bank’s claim is true, you are urged to clear my card account from all the dues & activate the same again.

In case the instrument is cleared, please let me know with documentary evidence, so that I ccan take the case up with ICICI bank & I will be glad to pay all the dues.

You are urged to look into the matter & do the needful.

Best regards,






Pradeep Kumar
Binary Semantics Limited
Plot No. 38, Electronic City,
Sec – 18, Gurgaon -122015
Mobile: +91-[protected]
Ref: HSBC/CC/070814-II 11th Dec 2007


Mr. R. Shankar Narayan
Nodal Officer
HSBC,
P.O. Box No: 5080
Chennai - 600 028

Dear Madam / Sir,

Refer to my letter Ref: HSBC/CC/070814-I dated 14th Aug 2007 to The Manager, Centralized complaint team, HSBC & email on the same day sent to [protected]@hsbc.co.in & [protected]@hsbc.co.in with the above mentioned letter as attachment; regarding the Cheque No. 258550 dated 28th Novemebr 2006, I availed through balance transfer offer.

Note that, I have not heard from you since then in this regard.

However as advised buy ICICI (recipient) Bank I asked for encashment certificate for the DD at the telebanking. I am told that there is no provision to issue such a document & I need to get an NOC from ICICI Bank.

Further every month interest is being added to my CC account & I am being pressurized to pay back an amount with interest, which I never utilized.

You are urged to look into the matter & get the same sorted out by issuing me the encashment certificate for the above captioned instrument; at the earliest.

A prompt action will be highly appreciated.


Best regards,





Pradeep Kumar
Binary Semantics
Plot 38, Sec 18
Electronic City, Gurgaon
Haryana – 122015
Mobile: +91-[protected]

Encl:

1. Email to [protected]@hsbc.co.in & [protected]@hsbc.co.in
2. Copy of letter Ref: HSBC/CC/070814-I dated 14th Aug 2007
3. Receipt of registered post
4. Email response dated September 7th, 2007 from ICICI bank
5. Letter from HSBC dated 8th March 2007
6. Current Invoice dated 16th November 2007 for CC [protected]
7. Payment Advice dated 28th November 2006

Ref: HSBC/CC/070814-III 15th Jan 2008


Mr. R. Shankar Narayan
Nodal Officer
HSBC,
P.O. Box No: 5080
Chennai - 600 028

Dear Madam / Sir,

Refer to my letter Ref: HSBC/CC/070814-I dated 14th Aug 2007 to The Manager, Centralized complaint team, HSBC & email on the same day sent to [protected]@hsbc.co.in & [protected]@hsbc.co.in with the above mentioned letter as attachment; regarding the Cheque No. 258550 dated 28th Novemebr 2006, I availed through balance transfer offer.

Note that, I have not heard from you since then in this regard.

However as advised buy ICICI (recipient) Bank I asked for encashment certificate for the DD at the telebanking. I am told that there is no provision to issue such a document & I need to get an NOC from ICICI Bank.

Further every month interest is being added to my CC account & I am being pressurized to pay back an amount with interest, which I never utilized.

You are urged to look into the matter & get the same sorted out by issuing me the encashment certificate for the above captioned instrument; at the earliest.

A prompt action will be highly appreciated.


Best regards,





Pradeep Kumar
Binary Semantics
Plot 38, Sec 18
Electronic City, Gurgaon
Haryana – 122015
Mobile: +91-[protected]

Encl:

1. Email to [protected]@hsbc.co.in & [protected]@hsbc.co.in
2. Copy of letter Ref: HSBC/CC/070814-I dated 14th Aug 2007
3. Receipt of registered post
4. Email response dated September 7th, 2007 from ICICI bank
5. Letter from HSBC dated 8th March 2007
6. Current Invoice dated 16th November 2007 for CC [protected]
7. Payment Advice dated 28th November 2006



Ref: HSBC/CC/070814-III 15th Jan 2008


Mr. R. Shankar Narayan
Nodal Officer
HSBC,
P.O. Box No: 5080
Chennai - 600 028

Dear Madam / Sir,

Refer to my letter Ref: HSBC/CC/070814-I dated 14th Aug 2007 to The Manager, Centralized complaint team, HSBC & email on the same day sent to [protected]@hsbc.co.in & [protected]@hsbc.co.in with the above mentioned letter as attachment; regarding the Cheque No. 258550 dated 28th Novemebr 2006, I availed through balance transfer offer.

Note that, I have not heard from you since then in this regard.

However as advised buy ICICI (recipient) Bank I asked for encashment certificate for the DD at the telebanking. I am told that there is no provision to issue such a document & I need to get an NOC from ICICI Bank.

Further every month interest is being added to my CC account & I am being pressurized to pay back an amount with interest, which I never utilized.

You are urged to look into the matter & get the same sorted out by issuing me the encashment certificate for the above captioned instrument; at the earliest.

A prompt action will be highly appreciated.


Best regards,





Pradeep Kumar
Binary Semantics
Plot 38, Sec 18
Electronic City, Gurgaon
Haryana – 122015
Mobile: +91-[protected]

Encl:

1. Email to [protected]@hsbc.co.in & [protected]@hsbc.co.in
2. Copy of letter Ref: HSBC/CC/070814-I dated 14th Aug 2007
3. Receipt of registered post
4. Email response dated September 7th, 2007 from ICICI bank
5. Letter from HSBC dated 8th March 2007
6. Current Invoice dated 16th November 2007 for CC [protected]
7. Payment Advice dated 28th November 2006

Dear Sir,

Please be informed that once again HSBC cannot follow simple directions.
At previously stated I closed all accounts including my HSBC VISA credit card in March.
In May of this year I paid off all remaining balance in the VISA, with an accompanying letter to confirm closure of the VISA account.
I have now received a letter from HSBC collection center stating my VISA account has an outstanding balance of over 14, 000 Rs.
I have made no purchases on this VISA account, I have requested closure of this account and yet HSBC continues to accept charges to this account.
Since you were instructed to close this account I will not accept liability for these charges.
I have attempted numerous times to contact someone over the phone about this issue and I have been referred to 5 different phone numbers, the final number has not answered a call in over 2 days.
HSBC does not support its customers.
Please resolve this Issue as soon as possible.

Regards,
 
Jack Steinmetz
Project Superintendent
DSV Rem Fortress
Global Al Rushaid Offshore Co. Ltd.


-----Original Message-----
From: JACK STEINMETZ
Sent: Monday, August 25, 2008 4:29 PM
To: HSBC INDIA NET
Subject: RE: Service Charge (KMM1198525I123L0KM)

Dear Swathi,

Please be informed that this account was closed in March, this year, by myself while I was in Mumbai at the M.G. Road, main branch.
I do not know who assisted me but please close this account as previously stated I'm no longer an Indian resident as of March of this year and it is illegal for me to hold an Indian bank account.
I have destroyed the credit card and check book since they were of no further use.
Please send me an application to again close the account and I will sign scan and send on to you.
Presently I'm employed offshore in Saudi Arabia and mail service is very questionable.
Hopefully this will finally put closure to this account.

Regards,

Jack Steinmetz
Project Superintendent
DSV Rem Fortress
Global Al Rushaid Offshore Co. Ltd.

-----Original Message-----
From: HSBC INDIA NET [mailto:[protected]@hsbc.co.in]
Sent: Monday, August 25, 2008 4:21 PM
To: JACK STEINMETZ
Subject: RE: Service Charge (KMM1198525I123L0KM)

Dear Mr Steinmetz

We refer to your message of 25 August 2008 received through [protected]@hsbc.co.in regarding concerns on your HSBC Personal Banking Account.

We wish to advise that presently the HSBC Internet Banking Services does not support closure of accounts online.

We request you to submit a signed application along with the Debit Card/ATM Card and the chequebook to your Branch of Account for closure of your account.

If we may be of further assistance, please do write back to us.

For an online demo on Internet Banking and more information on our wide range of products and services please visit our web-site www.hsbc.co.in

Yours sincerely

Swathi.P
Customer Service Executive
HSBC India



Original Message Follows:
[protected]----
Dear Swathi,

Please be informed that this account was closed in March, this year, by myself while I was in Mumbai at the M.G. Road, main branch.
I do not know who assisted me but please close this account as previously stated I'm no longer an Indian resident as of March of this year and it is illegal for me to hold an Indian bank account.
Appreciate if you do the needful and close the account in question.

Regards,
 
Jack Steinmetz
Project Superintendent
DSV Rem Fortress
Global Al Rushaid Offshore Co. Ltd.


-----Original Message-----
From: HSBC INDIA NET [mailto:[protected]@hsbc.co.in]
Sent: Monday, August 25, 2008 7:54 AM
To: JACK STEINMETZ
Subject: RE: Service Charge (KMM1190360I123L0KM)

Dear Mr Steinmetz

We refer to your message of 22 August 2008 received through [protected]@hsbc.co.in regarding concerns on your HSBC Personal Banking Account.

Please accept our sincere apologies for the delay in reply.

We observe from our records that the account 120-040***-006 is active in status and further we request you to revert us as to when and whom you have submitted the request regarding the closure of account which would enable us to investigate in this regard.

For an online demo on Internet Banking and more information on our wide range of products and services please visit our web-site www.hsbc.co.in

Yours sincerely

Swathi.P
Customer Service Executive
HSBC India



Original Message Follows:
[protected]----
Dear Kirubahar,

Sorry but your records are incorrect, I indeed closed all India accounts, since I'm no longer an Indian resident, as of March this year, I cannot legally hold an Indian back account.
This is the reason I closed all my accounts.
Following that I destroyed my credit card and check book as I had no further need.
As previously stated I personally appeared at the main branch in Mumbai, M.G road and closed all accounts.
Please be informed that I will not be liable for any service charges on any HSBC Indian accounts as of March 2007.
I would suggest that you keep better records next time.

Regards,
 
Jack Steinmetz
Project Superintendent
DSV Rem Fortress
Global Al Rushaid Offshore Co. Ltd.


-----Original Message-----
From: HSBC INDIA NET [mailto:[protected]@hsbc.co.in]
Sent: Friday, August 22, 2008 2:58 PM
To: JACK STEINMETZ
Subject: Re: Service Charge (KMM1170536I123L0KM)

Dear Mr Steinmetz

We refer to your message of 21 August 2008 received through [protected]@hsbc.co.in regarding concerns on your HSBC Personal Banking Account.

We observe from our records that your account is not closed and it is Active Status.

We request you to kindly submit a signed application along with the Debit Card/ATM Card and the chequebook to your Branch of Account for closure of your account.

Further if you have any queries we request you to contact our 24 Hours Phone Banking numbers.

For an online demo on Internet Banking and more information on our wide range of products and services please visit our web-site www.hsbc.co.in

Yours sincerely

Kirubahar Ganesh Kumar
Customer Service Executive
HSBC India

Original Message Follows:
[protected]----

To Whom It May Concern:

On July 25th a letter was sent to my home in California, this
letter was received yesterday.

The letter states that HSBC will charge my account #[protected] service
charges for not maintaining a miminium balance in the account.
Please be informed that this account was closed in March, this year, by
me while I was in Mumbai at the M.G. Road, main branch.
I will accept nor pay any services charges for an account closed months
ago.
In the future please put your records straight.

Regards,

Jack Steinmetz
Project Superintendent
DSV Rem Fortress
Global Al Rushaid Offshore Co. Ltd.




******************************************************************
This message originated from the Internet. Its originator may or may not be who they claim to be and the information contained in the message and any attachments may or may not be accurate.
******************************************************************
[protected][protected]-
*******************************************************************
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If you are not the addressee you may not copy, forward, disclose or use any part of it. If you have received this message in error, please delete it and all copies from your system and notify the sender immediately by return e-mail.

Internet communications cannot be guaranteed to be timely, secure, error or virus-free. The sender does not accept liability for any errors or omissions.
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Dear Sir

I m a gold CC holder of your esteemed bank.

I initally did not wanted the card and i was forced to by your sales people.
I would like to complaint about the same as I got a statement saying that i have outstanding of Rs.10000 approx.I have paid my all the outstandings one year before as per my knowledge.

I would request you to investigate and let me know the amount that of charges and interest that i have paid till date as i feel that i have been cheated.I am very much frustrated with your customer care, Recovery and collection department contacts which has no responsibility to serve the customer.

I have already paid that amount and should not be paying you any more so please cancel the card.

Please look into the complaint seriously as would not like to go further to RBI.


My card Number is : [protected]


Thanks & Regards
Siva Sankar
+91-[protected]
sivasankar.[protected]@gmail.com

Dear Sir, Inspite of several reminders to HSBC regarding refund of excess amount paid, HSBC is still sending only bills for more amounts to pay. The last letter which I hv sent to HSBC is as per below:-
Final Reminder through Regd.A/D
From,
Sanjay Nanu Valiya,
8/11, Arvind Nagar Co-op Hsg.Socty. Ltd,
Bank of Baroda, Kurla - Kalina Road,
Santacruz (E), Mumbai – 29

...

Dear All,

I have been a customer of HSBC Credit card which was issued to me a year back. Since then there is no correspondence from them. Since then I have also opted not to use it as it seemed to be some fault on the company's side.

It was two days back when all of a sudden there was call from Mr. Dipak More, Executive HSBC, Baroda that I need to pay a minimum amount of Rs. 500/- to keep my account active. I promptly paid it within couple of hours. I also requested him to update my correspondence address and contact number and e-mail so that I could be in touch with the bank via email.

Also to add that I just inquired about my any pending amount due to the bank ( which I thought would not be any !!!) But to my surprise the total outstanding amount to paid by me was soaring Rs.15000/- I was taken aback to hear this from Mr. More and I again requested him to Mail me the detailed statement of my "SAID" expenditure through this credit card. But till date there is no response from the bank.

I hope somebody would please guide me as I donot want to continue banking with this bank.

Regards//
Shridhar

[protected], krishna pandey

I was having a credit card for last two years of HSBC bank.Now it has expired(infact I have never used that)and now I don't want any credit card or I don't want a renewed card.But still HSBC Bank is sending me SMS and telebanking service has called me for personal loan against my expired HSBC credit card.Please look into the matter.

Infact this month I came to know in my office that some courier boy has bought a renewed credit card in my name but I was not there in the office and he has taken it back as undelivered.

The fact is that I have never applied or requested for a new or renewed credit card from HSBC

let me make it clear I have no outstanding left on my old credit card(infact I have never used that) and now I do not want any Credit card/renewed credit card.

Kindly make note of this and acknowledge my complaint at earliest.

IF WE DO BALANCE TRANFER THROGH HSBC CREDIT CARD AND EVEN IF PAY THE PROCESSING FEE, INTREST RATE PER MONTH. THEN IF WE CANT USE THIS CREDIT CARD FURTHER TRANSACTION IN ANY WHERE WHATEVER OUR CREDIT LIMIT.IF WE USE WE HAVE TO GIVE 3.1% PER MONTH FINE, FINCE CHARGE ALONG WITH THE BALANCE TRANFER AMOUNT PENDING.THEN WHAT IS THE MEANING OF BALANCE TRANFER AND WHY WE PAY PROCESSING FEE AND INTREST FOR THAT.BUT WHERE AS IN OTHER CREDICARD LIKE SBO, MANHATTAN THE SCHEME IS TOTALLY DIFFERENT.

IN BALANCE TRANSFER THROGH ON LINE IN WWW.HSBC.CO.IN IS WORTH LESS.TOTALY FALSE.

CUSTOMER CARE PEOPLE FOR HSBC CREDIT CARD ARE GIVING WRONG STATEMENT DURING ONCALL AND HOPE.

NRI customer with HSBC, Chennai, India

I had sent mail through internet banking on 19 August 2008 to close my FCNR deposits upon maturity (21 August) and transfer the proceeds to my bank account in USA.

I received the appended response from one of HSBC customer service staff Ms.Nandhini.

We have already transferred 4 deposits from HSBC during 2008 and many others from ICICI.

To...

I received credit card from HSBC Bank because ther executive said it is lifetime free but now they are charging for it and sending message to pay it.What does it mean? Why do there executive give wrong information to give credit card to customer? They also don't send any statement and also not response on any complain properly.I don't know what type of people are working in their customer care to provide
no service

I am Rajeev Kumar using hsbc credit card since last 6-8 months. I used the card and cleared all the debts last month. I have prrof of the same as I have done it online. The main problem is that even after using the card properly and paying all the debts on time my card has been cancelled by the bank. And to my ashtonishment customer care has no clue why has it been done and also collection department says that they also dont know anything so talk to customer care. When I went to a merchandise to use the card the machine said that it is a pick up card. It ruined my reputation in front of the shop owner who blankly looked at me like I am a thief.

I just seek help from you in solving this because every time they say contact CC and CC says to contact collection department. What should I do in this case? Should I also sue them for my problems and my loss of rapo infront of the shopkeeper?

please help me I am available on mails and phone any time.

Dear Sir,

i, niraj kumar jethawa, am credit card holder o[censored]r bank card no [protected] since october, 2007, but sorry to inform you that since last 2 month i m not able to receive credit card statement in time and last time on this basis you have waived my late fees and other charges and committed that in future customer will receive the card statement in time. Again sorry to inform you that this time again i was not able to receive the credit card statment for the month of august, 2008 till date and all time your both the nos. are either busy or customer care executive are busy on another call and then i m bound to send the mail.

you are requested to kindly do the need ful for which i will be obliged and also requested to kinldy don;t charge any charges due to non receipt o[censored]r statment and accordingly the payment has not been made.

Hope for eary response from your side.

thanking you.

yours faithfully

niraj

[protected]