Hongkong & Shanghai Banking Corporation [HSBC] Complaints & Reviews

Respected Sir,

Myself, Mr. Sanjay Mahadev Surve, My HSBC credit card no. [protected]. I dont want to continue with the Family Secure Personal Injury Plan with TATA AIG. Gen. Insurance.

My complaint No is 716874 with HSBC regarding not to cut the premium from the card. After that also they are cutting the premium from the same.

Kindly look into the matter and do the needful.


Mr. Sanjay M. Surve.
[protected]

Hi,

I took Personal loan of 60K in jull 2006. I have paid all the EMI of the loan through ECS
Except one which is through check.
Now i come to know that they have marked me as BIG TIME DEFAULTER. in cibil report.
I contacted bank. as per their record I have not paid 5 EMI's and paid after 5 months. But my bank statement shows debit of all emi's on Monthly basis.
The told that Due amount is Rs.107. I have also paid tha immeadeatly.
Now if am unnecessarily marked as DEFAULTER. No bank is ready to give me loan.
Pleas anyone help me.
Umesh Nimje
[protected]@gmail.com

Hi,

I am an HSBC credit card holder, I had not paid the bill for a couple of months and the card got blocked on Jan 13th 2009. Around 20th Jan 2009 i paid all the outstanding balances for the card and have been calling the customer care from Jan 25th i guess for reinstating the card status.

Customer care people have asked me to call the collection department for further details.
Collection department people first said they were not able to access my card details.
Then reverting back to the customer care they asked me to call collection department manager and ask the status. When i did that they had not given me a number to contact, it starts with 4391... a number which keeps ringing and no one answers.

Now its about a month, i have not used my card and the status is still BLOCKED..

What do i do?

Hari

HSBC Reference Number[protected]

Dear Sir/ Madam,

My case is that I payed my HSBC credit card bill in dec 2008 of Rs 5523 where as my outsanding was Rs 5523.16.

I couldnot make the payment of 16 paisa as ICICI bank didnot allowed me to make the payment of 16 pasia online.

In Feb 2009 credit card statement you have added Rs 400 + 49.44(service charges) late payemt charges for not paying 16 paisa in feb 2009.

In past I have always round off the amount to larger side but this time I round off the amount to lower side as it was only paisa 16.

Please give me information about RBI guidline to Banks/ Credit card companies, the guidline to make a transaction of Ruplee less than one also.

In my understanding it should be round off to the lower side.

Thanks in Advance
Nirupam Gupta


Reply from HSBC Reprentative

Dear Mr. Gupta,

Reference Number[protected]

We refer to your secured message dated 23 February 2009 regarding the
Late Payment fee levied in your Credit Card statement.

The due date for payment of INR 0.16 towards statement dated 16 January
2009, was on 07 February 2009.

Your account has been levied with a late payment fee due to delay in
receipt of this payment. This has been illustrated in the Credit Card
Services Guide shared with you at the time of card issuance.

“With effect from 05 November 2007, the minimum Late Payment Fee on HSBC
Credit Cards is INR 400 or 30% of minimum amount due (the higher of,
subject to a maximum of INR 600)”.

For a full listing of our revised tariffs you can visit the below URL
for Credit Card Service guide

https://www.hsbc.co.in/1/2/personal/credit-cards

As a service gesture, we have reversed the late payment fee of INR
400.00 along with 12.36% service tax and the credit will reflect in your
ensuing statement.

Please feel free to write to us if you require further clarification.

Yours sincerely,

Shrabani Mitra
Customer Service Executive
The Hongkong and Shanghai Banking Corporation Limited

I have been an HSBC Bank customer since JAN 2000, using an ATM (non-Debit) card since then.
However since OCT 2008 the card has developed errors like "card faulty" at certain ATMs across Hyderabad and Secunderabad. Complaints in the form of calls, emails have evoked a negative response.

Details of these interactions below:
13 Jan 2009 Call Centre - NATHAN
13 Jan 2009 Call Centre - SHREYA
19 Jan 2009 Call Centre - KALA
19 Jan 2009 Call Centre - KOKILA
21 Jan 2009 Call Centre - DINESH
30 Jan 2009 EMAIL - [protected]@hsbc.co.in
30 Jan 2009 EMAIL - [protected]@hsbc.co.in
31 Jan 2009 EMAIL - [protected]@hsbc.co.in
01 Feb 2009 EMAIL - [protected]@hsbc.co.in
04 Feb 2009 EMAIL - [protected]@hsbc.co.in

Complaint no: KMM2834334I123L0KM

Clearly HSBC does not value its existing customers and is forcing customers to shift from a free ATM Card to a chargeable ATUM CUM DEBIT card.

With Regards
Duane Bayliss

I had availed a personal loan having loan a/c no[protected] from HSBC Bank Pune. My loan has been repaid in month of July 2008 as per bank No Dues letter dated 28 July 2008 and the bank has also refunded me the excess amount of Rs 4812.14 towards the closure of loan. I am suprised that the CIBIL records have not been updated till today and there is an outstanding of Rs 10170 against my PL of HSBC Bank. I don't avail any PL apart from the PL of HSBC. So I requested bank to please update the same in CIBIL mentioning that the loan has been repaid and there is no outstanding against me by mail on 3-2-2009 and again on[protected] and last on[protected]. I got reply from Bank mentioning that I should call up the local pune office no 26001117. But when I called that number I was told that we cannot help you. After giving repeated reminders the bank is not ready to look into my matter. Why bank is doing this I dont know. So I request you to please look into the matter and help me out.

Dear Sir/Madam,

Sub: Harassment by HSBC non existing Credit card

I had applied at Bangalore for an HSBC credit card almost a year back on September 2007 and they tried to deliver the credit card on two occasions to my office address. But since I was not available at my office it was returned. This was informed to me by a Tele banking representative. After that they never got in touch with me and I also have forgot about the entire episode.

I tried to contact HSBC phone banking centre, but they said they are unable to help me as I did not have a card number. I asked them to search for any information with my name, but this request was turned down.

Form Feb 2008 I am getting calls to my office number form HSBC collection agencies executives for payments of the card number [protected]. I was shocked to for that. I immediately called HSBC customer care and I had given a complaint against to this. That time I came to know this card was with name and but that reaming information is not matched.

They informed to me the bank will investigate the case and they may given to me a proper resolution but instead of doing investigation that keep calling and send collection agencies executives to my communication address for payments. HSBC collection agencies executives without taking my consent they go to my residence address harassed and misbehave and collected amount by cash from my mother. Same thing I had given complaint 22nd Feb 2008 to HSBC Customer care and send an email to regarding this but no response.

I am not at all comfortable calling executives in my name for a non existent card. Even they can’t show me the single statement for that card number. Every month those collection executives outside of my office harassed, blackmailing and misbehave and collect the payment for that card. 3 to 4 times they created nuisance and collected my bank cheques and sometimes they taken cash from my pocket. They are looks like “guddas”

Nearly 3 to 4 times I had given the complaint on this in HSBC Bank, MG Road, Bangalore. No response to my mails and my letters this went on for the next four months. After that they never got in touch with me and I also have forgot about the entire thing.

Again last two weeks I am getting calls from one of women regarding this card number. She say’s I am from HSBC Collection Manger you have a card from HSBC its outstanding amount is Rs.182, 000/- . I am really surprise on this. I asked her to send a letter to regarding this so that I can go-ahead consumer forum and file against on this. I need to resolve the problem at the earliest. But she is taking very rudely and may not inform her name and keep calling and harassment to me and my family numbers. I am getting calls from[protected], 41128033, 91-[protected]. I wanted to know why this is happening. I am really speaking for my salary I am not eligible for that credit limit.

I have lost a lot of time and money on calling to HSBC Customer care again and again. I could not convince myself for paying the disputed amounts, which were fraudulently transacted. I also could not take their harassment done through sms, dozens of threat phone calls- means of corporate terrorism. I launched complaints to Reserve Bank of India that regulates all bank in the country.

I am going a lodge complaint in RBI and police. If necessary action is not taken I will involve media as well. Your immediate action will be appreciated.

I hope you will understand my present position and help me in this regard to get rid of this situation and resolve the problem at the earliest!

Venkatesh Pendyala
Bangalore, Karnataka, India
Email id : venkatesh.[protected]@gmail.com.

Dear Sir,
I’m HSBC Gold credit holder since Aug 05.I didn’t use this credit card till today. But this month Feb 2009 I have received credit card statement with outstanding due amount of 10, 397.64.I have recived statement only twice. one is when outstanding due amount was 4000 & second when 10, 397.64.When I called HSBC customer service center to inform about 4000 due they said they will get back to me. After 6 month when I received statement is of 10, 397.64.I have applied for Home Loan with IDBI which also not processing because my due is updated in CIBIL through HSBC.When I chase HSBC by sending thousands of mail, phone calls, visit bank, collection finally I have been told that your credit card usage is 0 but this due amount includes interest, service tax, finanace charges. I am ready to pay my outstanding but when I requested HSBC to provide details about entire outstanding then they decline. Thus I have experienced distressing, fraud, unethical service from HSBC.My humble request to everyone to don’t trust on HSBC.They are itself fraud.

I have this credit card form HSBC and due to some financial problems I was not able to do the payments.Howeverdid some minimum payments as the bank kept troubling me with phone calls and sending people at my house.
Now I want to settle this card with whatever cash I ahve.I can pay maximum 50% of the outstanding.The outstanding is 19000 and im ready to pay 10, 000 as that is all I can do.Im going away from india also as im left with no proper job etc. Even after I told all this problem the bank is not cooperating with me for a settlement.
Pls help me in this regard as today i ahve the 10000 which I ahve somehow managed to get from friends.Tomorrow i may not even have this.

Dear TATAAIG,

This is mail is with reference to the Family Secure Personal Injury Plan, Policy Number FSP[protected] given in the name of Brati Chatterjee, I request you to cancel the policy as it was discussed over the phone when it was given to me. I am not personally satisfied with this policy and due to my other commitments, I would not be in a position to take up this policy now.

This is my repeated request to cancel the policy, as I have already spoke with the customer care executive. I need a confirmation that it is canceled, I look forward to your reply regarding the same.

Kindly do the needful.

Old Complaint IDs: 15587, 18142
Complaint Details : Dear Sir/Madam,

I was a customer of HSBC Credit Card no. [protected]. On December 2005, I got a call from Mumbai HSBC Executive that TATA AIG has launched a scheme especially for HSBC Credit Card holders. That call was come from Mumbai Ph.[protected] and the Executives names were Mr. Sarfaraz Khan, Manish, and Chirag. They told me about TATA AIG MAHA RAKSHA POLICY plan in December month last week. In my first reaction, I clearly told them that I am not interested and cannot afford this policy. Again after 5 minutes another person called me and said to read manual first then if I did not interested for that then I can do cancel these policies within 2-3 weeks. I said OK, if I can read it first and check that I can afford it or not then I will let them know. On the same call he said that I can cancel those polices (if not interested) simply just to call TATA AIG 24 hours toll free no [protected] (which is now changed).

Then after a week on 01/10/2006, I received a courier. When I have opened these policy papers I saw that these policies were only for 1 year (which was not in my noticed by the executives, they misguided me). Immediately, I have decided that the amount of these policies is too big and it can not afford my pocket. I called, immediately to TATA AIG toll free no. But no body was picking up the phone and it was always busy. In second action, I called to HSBC help line, but they said clearly that they could not help on this case because it is a TATA AIG case and they can not do anything on it. I was SHOCKED and SURPRISE that on one hand HSBC’s executives introducing there customers TATA AIG policy plan, now they are saying they cannot do anything! In my third action, I sent a mail to info.hsbc.co.in on 01/14/2006 to cancel my policies. I got an automated mail on Jan. 17 that they need 5 working days for this and will get back to me after 48 hours, but again no action has been taken from your side. After 8 days, I got a call by Mr. Chirag that HSBC wants a cancellation request latter attention to Mr. Chandan and give me a fax no. to cancel these policies. Next day, on Jan. 23, I had sent a fax in their direct no.[protected]which was given by Chirag). I thought my policies were finally cancelled now, but again no further action have been taken from HSBC. On February, I got a call that my outstanding Rs. 790/- due against a bill (which I have not received) within 2-3 days. After this I had decided that I will not use this card anymore now because of service failure and UNBEARABLE NONSENSE. But again on March, I got call that I have to pay Rs. 1792.96 paisa. Then I loose my temper and told to the executives to cancel my credit card now. If I have not received your bills for February and March period not even using your card how this bill can raise. I requested to send me the duplicate bill for my clarification. On that bill every amount was wrong. Annual fee were wrong, Finance charges were wrong, and late payment fees were wrong, which was adjusted after my clarifications. Then I got a bill on April 2006, on which only one policy was cancelled,
but 2 more policies are still on the bill. Then I talked with TATA AIG executives in there toll free no on April at night when lines were not busy and talked with TATA AIG customer case executive and he confirmed me that TATA AIG had cancelled all three policies without any charges, but in the May again I got that the policies amount is still on the bill.
On 29 June, I got a call from HSBC’s collection department Mumbai that I have to pay policy amount after discussion he suggest to send a fax on there direct collection department number[protected] for TATA AIG policies cancellation amount reversal. I had sent that, but did not get any confirmation or action on it.

Finally, I had sent a notice latter to them after filling consumer complaint number 93261 on[protected], to do clear all my dues, but till today I haven't received any call from them.

Now after 3 years pending problem they put me on Bed Debts list and now saying to settle this account and pay some money around 17, 000 to them. This pending amount is actually showing due to TATA AIG policies. I had cleared all my dues before asking them to cancel my credit card.

I have all the relevant documents regarding this case. Please do something. I am feeling mentally depressed and unbalanced due to this behavior of HSBC Bank.

Thanking you
SUNIL DHOUNDEYAL
CREDIT CARD NO. [protected]
Tata AIG policy no. MRP[protected], MRP[protected], MRP[protected]
Mobile no. [protected]

Respected Sir,

My name is Y S Satish Kumar Husband of Suhasini Ganesh, she was working with HSBC, BPO Office in Bangalore. She resigned in the month of June 08 and she has submitted the PF withdrawal form for the past 4 month ago. till now she has not yet received her PF. Her PF No.AP/Hyd/37897/10365. could you please tell us what is the status of this? when she can expect to get the amount transfered to her account.

regards

satish

I am attaching my detailed complaint dated 11.2.09 with the request for immediate action, keeping in view the fast approaching due date of payment i.e.17.2.09 vis-a-vis my requests/submissions contained in the said complaint.

Soliciting for priority action.

Devender kumar Bindra


From: Devender Bindra,
C-411, Ideal Appart., Plot-14, Pocket-6,
Nasirpur, Dwarka, New Delhi-110045.

Ms. Sathya Srinivasan, 11th Feb. 2009.
Nodal Officer,
The Hongkong & Shanghai Banking Corporation Limited,
No. 96, Dr. Radhakrishanan Salai, Mylapore,
Chennai – 600004.
MOST URGENT

SUB.: Statement Period 27.12.08 to 26.1.09 – Credit Card No.[protected].
Old Credit Card No.[protected] – Cobranded PNB/HSBC Card.

Madam,

I received the said statement on 5.2.09 & was surprised to note payable dues amounting to Rs.71479.61, which include Principal Debit adjustment of Rs.63937.46. However the transaction wise break up has not been provided for the said amount of Rs.63937.46.

Further, the said figure of Rs. 63937.46, as it appears, includes the transaction done between the period 28.11.08 to 9.1.09; and also balance amount payable of transactions converted to EMI and BTs availed etc., which otherwise are payable over agreed periods. The statement for the period 28.11.08 to 27.12.08 has not been received, and on taking up the matter with your Customers Care Centre, it was informed that no amount is payable in Jan., 09, due to reconciliation of transactions of HSBS-PNB Cobranded Credit Cards, which are being discontinued henceforth, on account of Partnership with PNB coming to an end.

You will kindly agree with me that arbitrarily asking for such payments, which are not due, from your customers, is highly unjustified & amounts to Breach of Trust. Your action has put me in an awkward position as payment of such heavy amount of Rs.71479.61 in one lot is practically not possible for me. You will also agree that on account of HSBC’s discontinuation of their partnership with PNB, HSBC has no right to demand repayment of dues of HSBC/PNB Cobranded Credit Cards, which are otherwise not due for payment. HSBC should either obtain concurrence of the customers before revising its agreed terms or accept payment of its dues in a reasonable & workable period, as requested by an individual customer. Since the repayment of EMIs is now being demanded much before their respective due dates, in violation of the agreed terms of their repayment, proportionate reduction of interest payable on each of these EMIs must be done & amount demanded reduced accordingly.

On taking up the matter with your Customers Care Centre on 6.2.09 in respect of aforesaid issues, it was informed that the said amount of 63937.46 can be paid in three EMIs without addition or levy of any
other charges. I requested for the same & after conveying my request to the 2nd Executive to whom my call was transferred, I was asked to HOLD ON; which I did for about 20 minutes or so & finally the phone hung without any further reply from the concerned Executive. To get the needful done, I again rang up Customer Care Centre, but again the same process was repeated & the 2nd call met the same fate as the 1st call. The aforesaid process was repeated by me for 3rd time again but this call had the same fate as that of previous two calls, with the phone getting hung every time without my knowing the fate of my request of payment of the said Principal Debit amount in three EMIs. Thus I was put to lot of inconvience & discomfort for about an hour, that too without achieving any result. I remember the name of one of the many Executives I talked to on 6th instant, was Mr. RAJIV. I again contacted your Customer Care Centre probably on 10.2.03 for the same purpose, but all in vain.


Contd.
- 2 -

Keeping the aforesaid in view, I request that needful please be done immediately ( due date of payment being 17.9.09), to:
a) Provide Transaction wise details of Principal debit amount of Rs.63937.46.
b) Permit me to pay this Principle debit amount of Rs.63000/- odd in three EMIs.
c) Reduce the proportionate interest in respect of 4 transactions converted to EMIs & 0ne BT of Rs. 8000/- from the Principal debit amount of Rs.63937.46, since the saiddues are being demanded in anticipation of their due dates & intimate the figure of amount so reduced.
d) Provide detailed Statement for the period 28.11.08 to 27.12.08.

It may be added here that I am a retired Senior Citizen from PNB. I am holding & using HSBC Credit Card for the last about 8 years without any default in payment of my dues till date; and as such, deserves a Special Treatment from HSBC by its agreeing to my aforesaid justified requests


Thanking You.


Yours Sincerely,


(D.K. Bindra)

CC to: Shri. K.C.Mahesh, Manager, Credit Card Services, Ambai House, 610, Anna Salai, Chennai- 600006 for information please. He is also requested to take suitable action in the matter.

I had requested for the closure of my POWER VANTAGE SALARY account with HSBC, since I had resigned from the emploee.
I made my 1st application on 28th December 2008 at the Thane branch and also have an acknowledgement from Helen out there at the branch. But I was still receiving sms from the bank on the transactional details, further to which I enquired on the helpline number : 40422424 and then I received a call from Thane branch who in turn told me that there was a signature difference and thus the account was not closed. Hence I made a 2nd application on 22nd January 2009 getting it acknowledged from Helen; where in I was told that there were certain charges levied to me for overdraft. But since I argued that I never received any such intimation from banks side and why should I be bearing the charges for the same. Thus the manager assured that there will be no charges levied and the account would be closed without any further delays. But again today on 12th Feb 09 I receive a letter from the Bank on some charges.

Firstly why should I bear any charges when I had requested for the closure of the bank account twice. ?????? Is it my mistake if the HSBC BANK does not bother to inform the same through any means, via phones, email or letters.

dear sir,

I am holding HSBC credit card no [protected]. I received that
credit card in december of 2005 and i did not used that card for a single time
card since i received it, but they have been sending statements through mail just charging
late payment fee for the initial amount that they charged
me. Now the oustanding amount in my card crossed over 12, 000
and they still charging late payment fee and i am receiving
anonymous calls that asking me to pay that whole amount that i
never used and i also made my complaint via phone in HSBC customer care and there has been
no replies so far

please help me regard this

regards,
K.Krishnakumar
[protected]@yahoo.com cell: [protected]

Hi,

I have made several phone calls to the concerned (HSBC) call center for the transfer of money from my one A/C to the another A/C of credit card. One the first one card i have made extra payment so i asked the bank to get the due which i have on another card to get it transferred and charged from that. Despite the assurance from the call center guys and theit teams i am still getting the bills means out the transfer of money was not done.

Everytime when you call them up they will say you the amount will get transfer soon.I don't know when this will be get done.It's almost 2 months now.

Regards

Uruj

Even after paying the FULL amount, i am struggling to get my name removed from cibil records. Although the amount i paid towards getting "No due certificate" was interest ONLY. I am myself following this case with HSBC collection, HSBC collection ageny and HSBC Nodal office But getting NOTHING out of it inspite of so many reminders and requests.

I have been a customer with HSBC bank for over 5 years now and never have I faced problems as such.

About 3 years back I had visited the HSBC Four bungalows, Andheri West branch to close my savings account as I was not using it, the only reason it was operational was because of my personal loan account no.[protected] ECS which I have with your bank. I discussed this with a Customer Care Exec named Sonika at the branch and she told me that I could continue using this account for my personal loan ecs and no fees or fines or AMC would be charged to me, so it would be ok if I do not maintain the required balance in the account as the personal loan was also taken from your bank.

This January, my loan installment was stopped due to insufficient funds in my account. I was surprised as I had deposited Rs. 6, 000/- cash to clear the emi. After inquiring with the call centre the reps told me that I had been charged an absurd fee of Rs. 1800/- for non maintenance of account and that was the reason for the EMI bounce. I am being charged this fine for over a year now without any intimation or sign, which is totally ridiculous. Over a period of 3 years I have been depositing a sum of Rs. 6, 000/- against my EMI amount of Rs. 5917/-, I am still wondering where has my Rs.83/- which I have deposited for over 33 months dissapeared. HSBC has no reply on the same.

I visited the HSBC branch at Juhu Scheme on Friday, February 27, 2009 and met an executive that goes by the name, Khushnaz Wadiwalla. She said that a courier had been sent to me with regards to maintaining my account, which I haven't received, not 1, not 2, I have never received a correspondence with this regard. She then put in a request for a reversal but told me straight that there was a 1 percent chance of me getting a reversal for the same. She said she would get back to me within 24 working hours, it has been more than 48 working hours and I still haven't heard from her. I wanted to check for the status of the reversal application but I can't do the same as the HSBC, JVPD branch doesn't have a landline number and no other contact no. was given to me.

I don't quite understand this, but isn't HSBC supposed to do at least 1 follow up to check if the customer has or hasn't received the important correspondence. Or is this HSBC's way of dealing with recession by charging it's valuable customers exorbitant fines and charges. I sincerely request you to view my banking history with HSBC, you would observe, that my last 36 installments were all paid on time, no late fees or charges whatsoever. Even my credit card payments are done on time. I have never been a defaulter with HSBC bank and have always maintained a healthy relationship, but such incidents could just leave a hole in the relationship which has been built over a period of 5 years and more.

I would highly appreciate it if you could look in to this matter and help me get a reversal of the charges levied on me and help restore my faith and confidence in HSBC Bank.

hello,
i am robert here from banglore i would like to in form u one thing here one of the person from hyderabad applied for home loan from hsbc bank punjagutta branch hyderabad andrapradesh india in 2005 loan amount is 7 lacs there was completely scam and curruption in submission of documents pls take nessesary action on him and this r the details of him.mr.a.rammohan s/o a.rajalingham teja residency g2 nizampet road kukatpally hydernagar hyderabad .

thank u
adviser

I am working in B.S.N.L, pune. In the month of Jan-Feb-08, one o[censored]r representative came to our office, for offering credit card accounts, saying that there will be absolutely nothing charges for the credit card accounts. So account[protected] with card no.[protected] with credit limit of Rs.50K and cash limit Rs.20K was created on my name.since the day I opened the credit card accounts, I never operated the account by any means, even I didn’t broke the seal of the cards. In the month of april-may -08 I got started the transaction bills of outstanding anount of Rs.450/- for which nothing of the services were availed by myself. In the month of May-08, I decided to terminate whatever cards I had received from HSBC, w/o any single use and the seals not broken.
I went to ur branch in Pune Camp and surrenederd my cards to them and requseted not to make any further corressponsdence in future for the same.
Still after the month july-08, I started getting the bills in excess of Rs.3, 500/- saying that these are the outstanding bills and I should pay them at earliest. w/o doing a single transcations thro’ CREDIT cards, why should I pay so much of amount?. In the statring nothing was comminicated to me about any hidden maintainence +insurance charges. I complained about the same in Pune Camp Branch, there was no singinificant response from pune branch, the staff told me that there is no office in pune regarding the credit card transactions and I’ve to commuincate regarding the credit card services thro’ phone banking services only.
I called on the phone banking numbers in the last middle of sept-08 and also on 06th, 15th and 18 th oct -08. I never got any significant reply from those numbers every time I was asked about scrutiny of myself, and I was told that my case is transferred to some senior officials and I may get the outstanding charges revetted back, and either the concerned pesron is on leave or he is not available at the moment, none of the perosns was able to tell me the time when in will get any proper reply or about revesrion of the charges for which the none of the services wre availed by myself. Not a single time I got any reference number for the calls(USELESS CALLS) I made.
Later I contacted at [protected]@hsbc.co.in on 20 October 2008, and I got the reply from Mr. Sourav Bhattacharjee, Customer Service Executive, HSBC India with ref.no. number:[protected], still from the contact number they had given it was like the phone banking number only, many of the times the number was not picked up properly or again it was told to contact on the same number with the name of the department changed by the call center persons. It was a very confusing reply and I was not able to find any conclusion over that. I didn’t apply for any policy anytime so how was I charged for the policy that I’ve never registered or applied. Similarly the terms like free look up period were not clear in the mail. recently I got the outstanding bill of amount of Rs.5000/- in the last week.(in nov-08)
I have already posted the letter to The Manager, Customer Connect, HSBC on 10th nov-08 thro’ speedpost, as per the grievance redressal mentioned on Internet. I received letter from senior.officer, Leena khatri assuring that I will get response till 30th nov-08. (REF.NO.[protected]still no action was taken over the issue, again I coressponded to Mrs. Sathya Srinivasan by mail, I got the acknowlegement from her thro’post on 01-dec-08, still no reply was there from her side.
Now the amount from Rs.5000/- has raised to Rs.6300/-, I m not understanding that amount outstanding in june-08 of Rs.785/- has climbed to rs.6302/- within a time span of 6months w/o any kind o[censored]se ?
Copies of the false sympathy letter from HSBC and the outstanding amount statements is attached herewith.
It is a total issue of mental harassment I am facing since the may-08 and I m getting treated as a defaulter as I have already availed the services and not paying the outstanding balance.