Hongkong & Shanghai Banking Corporation [HSBC] Complaints & Reviews

Hi I, Pradhip Ainaparthi had taken Credit Card from your bank (HSBC) on[protected] and I used this card for one year due to personal resons cancled my Credit card. Before cancellation of the card I had clear the total outstanding balance as on that date.

Last 2 weeks back I applied for Car Loan in other bank, now my loan is kept on hold because of my cridit card Status is “ WRITTEN OFF” as per CIBIL report .

I went your HSBC bank which is located at Somajiguda, Hyderabad . they conformed that card has been in closed on[protected], current balance is “ZERO” and there are no OVERDUE.

Could I request you to please remove my Cridit Card Details from CIBIL (if every thing is Ok) and send the card closing letter to my corrosponding adderess.

Card Number: [protected]

Thansk & Regards
A.Pradhip
[protected]

This is to bring in your kind attention that iam getting multiple threat calls from HSBC bank to settle my card no [protected] but I want to bring in your kind attention that I have fully settled this credit card 10 months ago. I have settled my card via settlement letter no FFS/BGE/BGL/NOW/CPD/120408/SR & handed over the cheques via receipt no 0247677. But It is very unfortunate to state that today also at 8:30 I received call from Mr. Vinod[protected] who claimed himself from hsbc legal department & threaten me to send/add my name in defaulters list. He also threatens me to send legal court notice. I have complained so many times to hsbc bank about the statement I m getting every month with false amount but uptill now no action has been taken to sort this.

I have send so many gentle reminders to them but no action has been taken so far.


Here is the summery for reference

1) I applied for settlement of card [protected] in the month of April 08.
2) Received call from Sayeed from collections/settlement department who sits in Chennai .
3) We agreed on settlement of 35, 000 payble in 3 equal installment. Last installment payble date was 30th june 08.
4) Sayeed informed Hemant[protected] to send settlement letter to me who was from HSBC Bangalore.
5) Hemant coordinated with Pankaj Puri from hsbc noida & told him to send settlement letter to me in noida.
6) Pankaj puri[protected] sends me settlement letter through his courier boy names Ajay ([protected])
Settlement letter no. (FFS/BGE/BGL/NOW/CPD/120408/SR)

I handed over 3 cheques with following details to ajay against receipt number 0247677.

1) Cheque no. 468139 dated 20th April worth 10, 000
2) Cheque no. 468140 dated 20th May worth 10, 000
3) Cheque no. 468141 dated 20th June worth 15, 000


Even after paying my all installment iam keep on getting continuous monthly statements from bank. I spoke with sayeed & hemant several times & reported about this problem but every time they assured me that my card is closed with no pending dues.


I have called & write mail so many times to hsbc but no action has been taken so far & still iam getting calls from bank to make payment on already settled card.

I called several times on[protected] but they said they cannot help me ...they told me to call agency numbers which is for Gaurav girdhar[protected]/02/03/04 & bangalore numbers are Bindu[protected] & Anurup[protected].


Please help me as i cannot take this anymore.


Deep Kohli
[protected]@yahoo.com

HSBC has a system where every 100 rs spent on the card we get 1 point and similarly I had 6500 points which I had redeemed for shopper's stop and west side gift voucher's between 24th and 27th of Oct 2008. HSBC promised that the gift voucher's will be sent within 3 weeks from the date of request. Its beem more than 2 months now I have not received any vouchers.

Called up the call center and complianed more than 6 times with little luck.

Request you to help me submit a compliant and take necessary actions against the Bank.

I have takes loan from HSBC Bank around 4 year ago at the 7.75% after the lot of ROI iteration from RBI it touches the upper limit 13.75%, Now problem is this they peoples still are not ready to reduce the Home loan rate, There should be an authority he suppose to review these kind of ir-regularity from the banks. Recently RBI reduce the PLR twice still HSBC bank in not ready to reduce the rate of interest from 13.75% . couple of the national banks already reduced the ROI by 2-3%. One more interesting stuff i want to discuss on this form, they are offering the loan to the new customers at around 12% irrespective of the loan amount.

I have settled my HSBC credit card account for an amount of 40000/- and also received a settlement letter. The letter clearly mentioned that if I pay the said dues before 30/08/2008 my account with them will be deemed closed. They have confirmed the receipt of 40000/- however the HSBC phone banking executives still maintain that my account is not closed and that the payment received by them is not for settlement but for my regular dues. I still receive calls from collection agencies for outstanding amount every month and I always fax the copy of settlement letter to satisfy (read: get rid of) them. this has been going on from August till date. I need to know what can be done regarding this. Please help.

Dipti Ghagre

Dear Sir,

I have forwarded this mail to HSBC regarding the closer of My account but not getting any positive replay. got 5 replay from HSBC where they told my to contact their official but when ever i called them the person is not picking my call when i mailed them again they told me that any official from their side will contact me but till date no body i contacted me till date.

Regards
Rajesh Gogna
[protected]

----- Forwarded Message ----
From: HSBC INDIA NET <[protected]@hsbc.co.in>
To: Rajesh Gogna <rajesh.[protected]@yahoo.co.in>
Sent: Monday, 15 December, 2008 3:44:05 PM
Subject: Re: Regarding Closer of Account- (KMM2340752I123L0KM)

Dear Mr.Gogna,

We refer to your message of 10 December 2008 received through
[protected]@hsbc.co.in regarding concerns on your HSBC Credit Card account.

This is regarding the feedback for the complaint registration number :
[protected].

As per the revert from concerned department (complaint #[protected]), we
wish to inform you that the regional manager Mr Anirudha will contact
.Further for any clarification we request you to contact the line
manager Mohit chopra PH no.[protected].

We trust the above clarifies your concern.

If we may be of further assistance, please do not hesitate to send us a
message.

For an online demo on Internet Banking and more information on our wide
range of products and services please visit our web-site www.hsbc.co.in


Yours Sincerely,

Jayaraman J N
Customer Service Executive
HSBC India

----- Forwarded Message ----
From: HSBC INDIA NET <[protected]@hsbc.co.in>
To: Rajesh Gogna <rajesh.[protected]@yahoo.co.in>
Sent: Wednesday, 10 December, 2008 1:20:14 PM
Subject: Re: Regarding Closer of Account- (KMM2340751I123L0KM)

Dear Mr.Gogna,

We refer to your message of 08 December 2008 received through
[protected]@hsbc.co.in regarding concerns on your HSBC Credit Card account.

We wish to inform that we have once again taken up your issue on the
concerned department and raised a complaint for the same. The complaint
registration number is .[protected]

We request you to quote this number in all your further correspondence
regarding this issue. We will revert on the status of the same after
Four to Five working days.

For an online demo on Internet Banking and more information on our wide
range of products and services please visit our web-site www.hsbc.co.in

Yours Sincerely,

Jayaraman J N
Customer Service Executive
HSBC India


----- Forwarded Message ----
From: Rajesh Gogna <rajesh.[protected]@yahoo.co.in>
To: HSBC INDIA NET <[protected]@hsbc.co.in>
Sent: Monday, 8 December, 2008 9:26:26 PM
Subject: Re: Regarding Closer of Account- (KMM2318679I123L0KM)


I have already called him thrice oncs he said he is driving and today i tried him two times and he disconnected my call. that y i mailed u to call me. I am also i the service sector and i also dont have this much time to call him again and again. if any thing required from my side u can call me..

Again and again i am getting the replay to contact Mr.Anirudh for any Outstanding.



Tell Me why should i contact him if there is no oustanding my side. I have recived letter from ur bank only according to which i have paid i dont understand why we are diverting the issue. Why this much time required to close a account where things are cleared like mirror..



The Issue is this after paying the full outstading according to full and final settelment letter from ur bank still i am getting the bills not this that i am have any outstanding. I am complaining that my account not closed yet. So close my account ASAP...



My outstanding is cleared according to ur bank policy as i have recived the full and final letter on 14/02/2008 in one installment of Rs-5000/- in one shot whch is paid on the same date...



I think things are clear now...



Regards

Rajesh Gogna

[protected]



----- Forwarded Message ----
From: HSBC INDIA NET <[protected]@hsbc.co.in>
To: Rajesh Gogna <rajesh.[protected]@yahoo.co.in>
Sent: Monday, 8 December, 2008 3:45:46 PM
Subject: Re: Regarding Closer of Account- (KMM2318679I123L0KM)

Dear Mr. Gogna,

We refer to your message of 06 December 2008 received through
[protected]@hsbc.co.in regarding concerns on your HSBC Credit Card account.

At the outset please accept our sincere apologies for the inconvenience
caused to you due to your experience with HSBC.

As per the revert from the concerned department with regards to the
complain number [protected] we request you to contact 'Mr. Anirudh' at
[protected] for any query regarding the outstanding balance in your card
account.

We thank you for your co-operation.

For an online demo on Internet Banking and more information on our wide
range of products and services please visit our web-site www.hsbc.co.in

Yours Sincerely,

Rebeca Rizwan
Customer Service Executive
HSBC India

----- Forwarded Message ----
From: Rajesh Gogna <rajesh.[protected]@yahoo.co.in>
To: HSBC INDIA NET <[protected]@hsbc.co.in>
Sent: Saturday, 6 December, 2008 8:25:56 PM
Subject: Re: Regarding Closer of Account- (KMM2241052I123L0KM)


Dear Susmita,

This complaint is pending from Friday, 14 November, 2008. kindly send your comment on mail from ur concern department regarding this case...

If anybody wants to contact me he or she can call me at my given no..

Regards
Rajesh Gogna
[protected]




----- Forwarded Message ----
From: HSBC INDIA NET <[protected]@hsbc.co.in>
To: Rajesh Gogna <rajesh.[protected]@yahoo.co.in>
Sent: Saturday, 29 November, 2008 2:02:58 PM
Subject: Re: Regarding Closer of Account- (KMM2241052I123L0KM)

Dear Mr Gogna

We refer to your message of 27 November 2008 received through
[protected]@hsbc.co.in regarding concerns on your HSBC Credit Card account.

Since you have not yet been contacted by our representatives, we would
request you to contact 'Mr. Anirudh' at [protected] for any query
regarding the outstanding balance in your card account.

Solicit your cooperation on the above.

For an online demo on Internet Banking and more information on our wide
range of products and services please visit our web-site www.hsbc.co.in

Yours Sincerely

Susmita Das
Customer Service Executive
HSBC India

----- Forwarded Message ----
From: Rajesh Gogna <rajesh.[protected]@yahoo.co.in>
To: HSBC INDIA NET <[protected]@hsbc.co.in>
Sent: Thursday, 27 November, 2008 10:22:58 PM
Subject: Re: Regarding Closer of Account-[protected] (KMM2194930I123L0KM)


Any update Tanmoy...
Its been 3 days now

Regards
Rajesh Gogna
[protected]

From: HSBC INDIA NET <[protected]@hsbc.co.in>
To: Rajesh Gogna <rajesh.[protected]@yahoo.co.in>
Sent: Monday, 24 November, 2008 3:11:45 PM
Subject: Re: Regarding Closer of Account-[protected] (KMM2194930I123L0KM)

Dear Mr Gogna

We wish to inform you that as per the revert from the concern department
we will revert to you after one day, you will get a call back from our
end. Also you can liase with Mr Anirudh at [protected] regarding
outstanding on your HSBC credit card.

For an online demo on Internet Banking and more information on our wide
range of products and services please visit our web-site www.hsbc.co.in

Yours Sincerely

Tanmoy Goswami
Customer Service Executive
HSBC India



----- Forwarded Message ----
From: Rajesh Gogna <rajesh.[protected]@yahoo.co.in>
To: HSBC INDIA NET <[protected]@hsbc.co.in>
Sent: Friday, 21 November, 2008 9:11:20 PM
Subject: Re: Regarding Closer of Account-[protected] (KMM2117373I123L0KM)


Dear Mr.Tanmoy

Any Progress..

Regards
Rajesh Gogna
[protected]

----- Forwarded Message ----
From: HSBC INDIA NET <[protected]@hsbc.co.in>
To: rajesh.[protected]@yahoo.co.in
Sent: Sunday, 16 November, 2008 7:59:02 PM
Subject: Re: Regarding Closer of Account-[protected] (KMM2117373I123L0KM)

Dear Mr Gogna

We refer to your message of 15 November 2008 received through
[protected]@hsbc.co.in regarding concerns on your HSBC Credit Card account.

We acknowledge receipt of your complaint and have registered the same
under feedback no [protected]. Please allow us 4 to 5 working days to
investigate the matter conclusively by when a final response would be
shared with you.

We fully appreciate that you would like this matter resolved as soon as
possible. HSBC is committed to serving the best interests of all our
customers. In view of this, we have put rigorous complaints handling
service standards in place for handling any complaints fairly and
speedily.

For an online demo on Internet Banking and more information on our wide
range of products and services please visit our web-site www.hsbc.co.in

Yours Sincerely

Tanmoy Goswami
Customer Service Executive
HSBC India


----- Forwarded Message ----
From: Rajesh Gogna <rajesh.[protected]@yahoo.co.in>
To: [protected]@hsbc.co.in
Sent: Friday, 14 November, 2008 10:20:03 PM
Subject: Regarding Closer of Account-[protected]

Dear Sir, Madam

My credit Card No was [protected] i have setteled my account by getting ur Full and final settelment letter attached with this mail with letter no-REF#FFS/NI/LUD/NWO/CPD1/PM on 14/02/2008 by paying Rs-5000/- as mentioned in the given settelment letter on the same date via cheque no-042334 recipt for the same attached too.

Issue: Till date i am reciving the bills of this credit card. regarding this when ever i went to the bank at Ferozgandhi market Ludhiana they told me to call at call center and evey time call center executives gave me the no of collection office at chandigarh. when i call there they told me that they dont have any information regarding this card no. But some days before i got the call from ur delhi collection office and they were asking for the payment. I have given them the same information regarding this card now i would request u to close my account as i am getting the bills of this credit card month on month..

For any clarification u can call me at My No-[protected]

Looking forward for your quick reply..

Regards
Rajesh Gogna
[protected]

HSBC call centre/recovery agents from Noida have been calling me fom last one month. They say that I have an outstanding balance of more than Rs. 1, 00, 000/- on an HSBC credit card and the card has been blocked. But the fact is that I never had an HSBC credit card, I never had any type of account with HSBC bank and I have never contacted any personal from HSBC bank. In short I have never had any sort of relationship with HSBC bank.

They have my information in their database. From this information, only my official information is correct. It is not at all difficult to obtain my official information as it is present on a number of websites (job portals) like Timesjobs.com, Monster.com and Naukri.com!
I am continuosly telling them that either they are mistaken or somebody has done a fraud. I want them to verify all the documents that they have corresponding to this credit card. The documents like Photo Id proof, signed photograph, salary slip, passport xerox, signature etc.

To add on to this I have never recieved any mail, email or an sms from HSBC bank. Instead of mentally harrasing me why are they not veryfing the residential address where they have delivered the credit card and where they have send all the bills.

The credit card number as told by the recovery agent is [protected].

Sir,

Sir,

I miss. Geeta S.Thali (Manjrekar) was an employee of HSBC since 9 January 2002 till 30 April 2006. I then moved to CitiFinancial from May 2008 till 20 July 2007. In the interim I had transferred my HSBC PF to CitiFinancial by filling up Form 13 in June 2007.
On confirmation from HSBC it was informed that the funds have been transferred to regional PF centre on a/c no. DL/19961/6153 on 2 October...

MY CARD NO IS [protected]. I HAVE CLOSED MY HSBC CARD LONG BACK IN THE YEAR 2004. I WAS TOLD BY THE CIBIL THAT MY ACCOUNT STATUS IS WRITTEN OFF. WHEN SPOKE WITH THE BANK I WAS TOLD MY ACCOUNT IS ZEROISED. AND I WAS TOLD THAT THE SATUS WILL BE UPDATED IN THE CIBIL SOON. BUT TILL DATE THE ACCOUNT STATUS IS NOT CHANGED. MY HOME LOAN IS STUCK BECAUSE OF THAT. I WOULD LIKE TO REQUEST THE BANK TO PLEASE REMOVE MY NAME FROM CIBIL IMMEDIATELY, SO THAT I CAN GET MY HOME LOAN. MY EMAIL ID IS [protected]@gmail.com and my mobile no is [protected].

I have a HSBC masterdard for over 7 years with an excellent rating never having delayed/ skipped paying in time. Recently posted a check 4 days in advance only to discover in next bill an atrocious 50% late and finance charges, and no amount of convincing the customerservice agents was useful and am now complaining to the bank ombudsman for grievance redressal. Never go for HSBC credit card- my sincere advise.

I am having a dispute with HSBC Bank over my credit card # [protected] since last two years now. The bank stopped providing me credit card statements from Nov, 06 onwards and therefore I had no means of determining the amount payable to the bank. I kept on reminding the bank about the statement, but no action was taken. The bank has now been imposing interest and delayed payment charges for no fault of mine and wants me to get into settlement which says the amount in indeed payable by me and my name will be blacklisted against the credit rating agencies. Furthermore, the agents have been calling me on a daily basis which are pressurizing me to make the payment against above settlement letter. Moreover, these guys are very abusive espically the one calling from number [protected]. I am ready to make the payment at one go provided I get a confirmation from the bank that the interest and delayed payment charges were inaccurate and my name will not be blacklisted amogst other credit agencies.

I have a HSBC Master Card xxxxxxxx5684
Have made excess payment once and since 3 months HSBC is not allowing any witdrawals and have blocked the card. Numerous mails like below has no afffect and even visiting their HO at Blore and giving a written complaint has no effect still..

This is a serious blunder keeping customer's money and not allowing it to spend/return. Even when we ask them to cancel the card they are turning deaf ear. Anyone calling the customer care no will ave to old phone for over 1 hour !!
How can i take action against this bank and make them pay?

Pls advise
Thanks
Anil Kulkarni


-----Original Message-----
From: HSBC INDIA NET [mailto:[protected]@hsbc.co.in]
Sent: Friday, October 24, 2008 6:33 PM
To: Anil Kulkarni
Subject: RE: URGENT QUERY (KMM1764325I123L0KM)

Dear Mr Kulkarni

We refer to your message of 18 October 2008 received through [protected]@hsbc.co.in regarding concerns on your HSBC Credit Card account.

With reference to the Complaint#[protected], we wish to inform you that the pertinent department has initiated investigation on the issue and we confirm that the issue will be resolved shortly.

We request you to revert to us after 3-4 working days to enable us to update you on the status of the same.

We solicit your co operation.

For an online demo on Internet Banking and more information on our wide range of products and services please visit our web-site www.hsbc.co.in

Yours sincerely

Priyanka Guha
Customer Service Executive
HSBC India


[protected][protected]-
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Dear Sir,
I have a credit card relationship with HSBC Bank for past more than five years. The credit card ac no was [protected] this acount was renewed with a new account number [protected]. But at no given point of time was I communicated that the Old account no has not to be used for payments. Now this time on the 1st of dec 2008 when I did a cash payment of 30000 Rupees I put in the old account no (deposit slip attached and send to HSBC customer service dept). Now as this was and still is my account itself the payment should have reflected cause previously i have done the same thing and my account gets credited. Even while depositing the money I asked the cashier about the authencity of the account which I got a positive answer from her. Now I am calling the customer executive informing them I have paid in the old account number all of them say due to system upgradtion we cant view the account and dont worry we will get back to you, I had also been to the powai branch for help and they said that the money is deposited in the account and its only the customer service dept will help you but all is in vain. The only thing happened I put in the old account number but the account is in my name itself. Then why cant it be credited in the new account which is the extension of the same old account.

Still today I am only just following up and calling them but didnt get any positive response on the contary they just ask for grace periods. I am getting charged for interest rates and late payment fees for no fault of mine.

I hope so you have understood my problem and I also attached in mail the scan copy deposit slip as well as of both the card which shows expiry date of 2011.

Regards

Anthony

I have a Gold card given by HSBC. In the month of October I delayed making the payment by a day and the bank chared me a penalty of Rs 6350 + Taxed. This is inspite the fact that i have never delayed my payments to them over the past 5 years. Had the bank charged me 200 - 300 rupees, I would have felt bad but would have paid. Now, I am disgusted and cancelled my card. This is precisely the reason for bad debts as customers get competely pissed of at the behavior of the banks.

I had a HSBC GOld credit card, I had requested to close this card in 2005. I was not using this card since that. I was on the same address till Dec 2006. Never received any statement till that, so that I thought bank has closed the card. in Dec 2008 I received a call from delhi from one of the collection agency of HSBC. claiming that I have soem out standing on the card. I asked to provide me statement, he started using abusive languaeg. After that I requested to bank to provide me statement in writing, I have received statement after 6 weeks till that I had paid the ammount for which he was asking for. After receiving the statement I found that Bank has applied Rs 2000 as annual charges per year and the ammount had became 16000+.
All I just paid for the annual charges and nothing else. When I spoke to the bank they were just showing that bank is trying to help me and no need to pay if the charges are just annual charges. But no one helped me.

Hi,
I want to inquire on the below stated subject.
On 05/December i recieved a call on behalf of HSBC from Noida branch, the person was stating himself as the assitant manager of the HSBC.
Actually, i was having an overdue amount of 6000/-. He told me that i am having this much outstanding and including the charges you need to pay an amount of Rs. 40, 000/-. I asked him for full and final settlement, he settled it at Rs.22, 000/-.
The person told me to submit the money on saturday. I went to Lucknow, but the bank was not working but i met the Manager there . I called the person and let the bank manager talk to the person so as to conform his identity. Manager confirmed us that he is my friend and i know him well. After that he told me to submit the amount to the vendor and in the HSBC bank a vendor came and took the money and gave me a reciept.
But, now i am trying to contact the person, he is not responding at all. Except this reciept i don't have anything.Even he declined from giving me the statement.
So, its my humble request to look into the matter and respond me immediately.

Contact person name from Noida branch : Mr. Abdul
Contact No. : Mr. +91-[protected]
Name of the Bank Manager (Lucknow) : Mr. Rijvi
Name of the Vendor : Mr. Somnath
Account no. in which the amount is submitted : [protected]

Kindly provide the answer as soon as possible, else i have no other option rather than filing a fraud case against the HSBC bank and it's employee and for mental harrasement.

Thanks and Regards,
Puneet Kumar Mishra
Mail Id : [protected]@infosys.com
Contact No. : +91-[protected]

To
The Manager,
HSBC Credit Card Division,
Mumbai.

Sub - Cancellation of Credit Card No. [protected]

Sir/madam,

I have not operate my credit card. I asked the customer care to cancel my credit card in the month of June 26th 2008. This was said to be life time free credit card by the executive but interest of the same has come to me. I called up several times to the customer care & collection center also but no action has been taken up till now. Therfore i request you to kindly cancel my credit card & excuse the given amount. I shall be grateful to you for your kind action.
Thanking you.

Yours Truly
Shikha Chandra
Address - Flat-107, plot-82,
sudershan apt., patparganj,
delhi-110092.
mobile- [protected]

Date - 08/12/2008

Hello sir/ madam,

I have given below the Email chain that i communicated with HSBC bank.If you read it from Bottom to top then you will understand my case.Please do the needful.Thanks

Note: Myself:-Ganesan, Bank manager name Ganesh. I am mensioning this to avoid confusion while reading the email Chain below.Thanks

Ganesh,

You mentioned in your earlier email that my account as been closed and I won't get any email or phone calls. But I received statement for Sep to October and October to November. I have given your comment below.

This is the comment from Bank manager
""Pl have look on my earlier revert (In red bold), I have already mentioned that, Aug month statement may generated & sent to your communication address hence Pl ignore it. I have already confirmed that, all the charges has been reversed & card has been closed from our side, then why do you want confirmation letter from us, why can't you treat this mail as written proof"".

This shows that you’re are trying to cheat the customer and misusing the customer record. This is my last email if I won't get proper solution to this I am going to consumer court.

With Regards
Guru

-----Original Message-----
From: Guruswamy Ganesan
Sent: Thursday, November 20, 2008 10:34 AM
To: [protected]@hsbc.co.in
Cc: [protected]@hsbc.co.in; [protected]@hsbc.co.in
Subject: FW: FW: FW: Reminder[protected][protected]:RE: HSBC CREDIT CARD ISSUE


Ganesh,

You mensioned in your earlier email that my account as been closed and I won't get any email or phone calls.But I received statement for Sep to October and october to November. I have given your comment below.

""Pl have look on my earlier revert (In red bold), I have already mentioned that, Aug month statement may generated & sent to your communication address hence Pl ignore it. I have already confirmed that, all the charges have been reversed & card has been closed from our side, then why do you want confirmation letter from us, why can't you treat this mail as written proof"".

This shows that you’re are trying to cheat the customer and misusing the customer record. This is my last email if I won't get proper solution to this I am going to consumer court.
With Regards
Guru

-----Original Message-----
From: Guruswamy Ganesan
Sent: Monday, November 03, 2008 10:30 AM
To: [protected]@hsbc.co.in
Cc: [protected]@hsbc.co.in; [protected]@hsbc.co.in
Subject: FW: FW: FW: Reminder[protected][protected]:RE: HSBC CREDIT CARD ISSUE

Hello Sir,

Please update on this. Thanks


With Regards
Guru


With Regards
Guru

-----Original Message-----
From: Guruswamy Ganesan
Sent: Tuesday, October 21, 2008 4:25 PM
To: [protected]@hsbc.co.in
Cc: [protected]@hsbc.co.in; [protected]@hsbc.co.in
Subject: FW: FW: FW: Reminder[protected][protected]:RE: HSBC CREDIT CARD ISSUE


Hello Sir,

Please update on this. Thanks


With Regards
Guru

-----Original Message-----
From: Guruswamy Ganesan
Sent: Friday, October 17, 2008 4:56 PM
To: [protected]@hsbc.co.in
Cc: [protected]@hsbc.co.in; [protected]@hsbc.co.in
Subject: FW: FW: FW: Reminder[protected][protected]:RE: HSBC CREDIT CARD ISSUE


Hello sir,

As per you last email you mentioned that my account as been closed but by mistake August month statement as been generated. But again I got e-statement for the month of September 08 to October 08.Last time I asked you to give me a letter confirming that my account as been closed just to authenticate from my side that my detail is not misused. But you mention in last email that my account as been closed and treat your email as written proof. But why the account is still active? Also give me valid explanation why my detail still exists in your record?

Please check the attached statement and password is Password: 4493gane2505

This is repeating even after reporting. This is hampering my work. I kindly request you to take action. Please response for this email. Thanks



With Regards
Guru

-----Original Message-----
From: [protected]@hsbc.co.in [mailto:[protected]@hsbc.co.in]
Sent: Thursday, September 25, 2008 6:48 PM
To: Guruswamy Ganesan
Cc: [protected]@hsbc.co.in; [protected]@hsbc.co.in
Subject: Re: FW: FW: Reminder[protected][protected]:RE: HSBC CREDIT CARD ISSUE

Guruswamy,

Pl have look on my earlier revert (In red bold), I have already mentioned that, Aug month statement may generated & sent to your communication address hence Pl ignore it. I have already confirmed that, all the charges has been reversed & card has been closed from our side, then why do you want confirmation letter from us, why can't you treat this mail as written proof.

Request you to Pl visit the branch either call on the call center for more clarification if required.

I hope this clarifies.

Regards,
Ganesh DHUMANE
Asst Manager - Fraud & Risk Investigation 11, Amar Avinash Corporate City, Bund Garden Road, Pune
_______________________________________________________


Phone.[protected]

Mobile. [protected]

Email. [protected]@hsbc.co.in

_______________________________________________________






Guruswamy Ganesan
<GuruswamyGanesan
@JohnDeere.com> To
25 Sep 2008 17:28 Ganesh DHUMANE/BSE
Mail Size: 12888 PUN/HBAP/[protected]@HSBC
cc
Mridula CHANDRASEKARAN/PLB
PUN/HBAP/[protected]@HSBC, Swayam
PRAKASH/CCR PUN/HBAP/[protected]@HSBC
Subject
FW: FW: Reminder
[protected][protected]
-:RE: HSBC CREDIT CARD ISSUE






Our Ref

Your Ref








Sir,

I am still getting statement from HSBC bank(Augest 08 to September 08).This is repeating even after reporting.Please look it to this ASAP.
This is hampering my work.Can you please send me a letter confirming that my account as been closed? This is to authenticate from my side that my detail is not misused.

I kindly request you to take action.Please response for this email.Thanks


With Regards
Guru

-----Original Message-----
From: Guruswamy Ganesan
Sent: Thursday, September 18, 2008 10:58 AM
To: '[protected]@hsbc.co.in'
Cc: '[protected]@hsbc.co.in'; '[protected]@hsbc.co.in'
Subject: RE: FW: Reminder[protected][protected]:RE: HSBC CREDIT CARD ISSUE

Sir,

Thanks for your response. Can you please send me a letter confirming that my account as been closed? This is to authenticate from my side that my detail is not misused. Thanks



With Regards
Guru

-----Original Message-----
From: [protected]@hsbc.co.in [mailto:[protected]@hsbc.co.in]
Sent: Thursday, September 18, 2008 10:44 AM
To: Guruswamy Ganesan
Cc: [protected]@hsbc.co.in; [protected]@hsbc.co.in
Subject: Re: FW: Reminder[protected][protected]:RE: HSBC CREDIT CARD ISSUE

Guruswamy,

Regret cause to inconvenience, however all the charges have been reversed & BT Cheque has been cancelled by the bank on 12th September.
Request you to Kindly ignore the statement, since it must be generated before the cancellation of the charges.

Pl feel free to call for any clarification.


Regards,
Ganesh DHUMANE
Asst Manager - Fraud & Risk Investigation 11, Amar Avinash Corporate City, Bund Garden Road, Pune

_______________________________________________________


Phone.[protected]

Mobile. [protected]

Email.
[protected]@hsbc.co.in

_______________________________________________________






Guruswamy Ganesan
<GuruswamyGanesan
@JohnDeere.com> To
17 Sep 2008 19:06 Ganesh DHUMANE/BSE
Mail Size: 9700 PUN/HBAP/[protected]@HSBC
cc
Swayam PRAKASH/CCR
PUN/HBAP/[protected]@HSBC, Mridula
CHANDRASEKARAN/PLB
PUN/HBAP/[protected]@HSBC
Subject
FW: Reminder
[protected][protected]
-:RE: HSBC CREDIT CARD ISSUE






Our Ref

Your Ref








Sir,
I am still getting statement from HSBC bank(July to Augest).Please look it to this ASAP.This is hampering my work.I was advise to go through legal.I kindly request you to take action.Please response for this email.Thanks

With Regards
Ganesan Guruswamy

With Regards
Guru

-----Original Message-----
From: Guruswamy Ganesan
Sent: Monday, September 08, 2008 11:45 AM
To: '[protected]@hsbc.co.in'
Cc: '[protected]@hsbc.co.in'; '[protected]@hsbc.co.in'
Subject: Reminder[protected][protected]:RE: HSBC CREDIT CARD ISSUE

Sir,
I am still getting statement from HSBC bank(July to Augest).Please look it to this ASAP.This is hampering my work.I was advise to go through legal.I kindly request you to take action.Please response for this email.Thanks

With Regards
Ganesan Guruswamy

-----Original Message-----
From: [protected]@hsbc.co.in [mailto:[protected]@hsbc.co.in]
Sent: Tuesday, July 29, 2008 4:46 PM
To: Guruswamy Ganesan
Cc: [protected]@hsbc.co.in; [protected]@hsbc.co.in; [protected]@hsbc.co.in
Subject: Re: HSBC CREDIT CARD ISSUE

Guruswamy Ganesan,

At the time of application you had asked for the Balance Transfer against your ICICI Bank Credit Card - [protected] outstanding balance. The same had been dispatched to your mailing address however it might possible since your out of country it could be held with us.

Rahul/Mridula,

Pl check on the appended & Kindly take it forward as appropriate.



Regards,
Ganesh DHUMANE
Asst Manager - Fraud & Risk Investigation 11, Amar Avinash Corporate City, Bund Garden Road, Pune


_______________________________________________________





Phone.[protected]



Mobile. [protected]



Email.
[protected]@hsbc.co.in


_______________________________________________________









Guruswamy Ganesan

<GuruswamyGanesan

@JohnDeere.com> To

28 Jul 2008 15:24 Ganesh DHUMANE/BSE

Mail Size: 11950 PUN/HBAP/[protected]@HSBC

cc

Swayam PRAKASH/CCR

PUN/HBAP/[protected]@HSBC

Subject

HSBC CREDIT CARD ISSUE













Our Ref



Your Ref











Hello sir,
I am Ganesan Guruswamy working for John Deere pune. I went to USA on 3/04/08 and return back to office on 18/06/07. I received a HSBC credit card (No: [protected]) statement that I need to pay some amount.

I called the customer care and reported that I haven't received any NEW credit card from HSBC. They took my complaint ID: [protected].Her name is Geethanjali and complaint data is 21/06/08 .She mentioned that some mistake had happen from Bank side and will sort out. But again I got a letter from Bank I need to make the payment. So I called again on
24/06/08 and raised a complaint ID: [protected].Her name is Snehal. She again mentioned the same that I won't get any call from Bank. But last week I got a call from bank again regarding the payment. She spoke with me very harshly and gave a police complaint and i received a call from police to my office desk.
Police told me to go to back regarding my payment issue.



I went to bank on last Saturday 26/07/08 and met Mr.Swayam prakash and told my case. He suggested me to send an email to you regarding my case.
In the mean time I called BLUE DART courier regarding my delivery. They mentioned the package as return back to bank on 15/06/7. This status as been updated by Mr.Vijay from Viman nagar branch (BLUE DART) as well us Miss Rekha from Bund garden Branch (BLUE DART). I request you to look in to this case and sort out this issue

With Regards


GANESAN GURUSWAMY
EMBEDDED SYSTEMS


John Deere Technology Center
Cybercity, Magarpatta City
Hadapsar, Pune 411 013 INDIA
Phone:+[protected]/5000 Fax:+[protected] [protected]@JohnDeere.com

Today 10/12/2008 i have received an SMA on my mobile no stataing " Congratulation!you have won 200000.00 GBP in 2008/09 (o2 Telecoms)INT'L Mobile draws in UK. to claim contact Mr D Mark on =[protected] or [protected]@alive.com

Dear Sir,

I am Sumit Gupta, and I am having a HSBC GOLD CREDIT CARD with me since July 08. I had also applied for an Add-on card for my wife at the same time. i received both the cards on time.

On October 03, 2008 I was admitted in MAX HOSPITAL, Sec-19, NOIDA since I was suffering from VIRAL MYOSITIS, a disease due to which I had lost my muscle strenght of the entire body for a couple of days. I also have a discharge summary to support my statment. When I received my CC statement for the period Oct 04 - Nov 03, 2008 I saw that there were so many transactions done on my card on Oct 04, 2008 while I was still in hospital. All the transactions starting from Oct 04, 2008 till Nov 10, 2008 have been done online for purchasing something as the transactions are in USD and not in INR. I have been complaining to HSBC for such a long time now and till date I have not received any fruitful revert from anyone at all. After sending emails to the top people in HSBC, finally my complaint was registered and a reference number is given to me:[protected].

But now I am receiving calls from the collection agents of HSBC on daily basis from the following numbers:

[protected]

[protected]

[protected]

I am been harassed now as the agents are now threatening me and my wife that if I do not pay my credit card balance immediately then they would send the recovery agent at my place and I will have to face the consequences. If this is the way HSBC treats its customers & I have no option left with me. I will be filing a case against HSBC very soon of harassment and threatening calls in the CONSUMER COURT OF INDIA.

I do not know when my case will be solved but I would like to request each one of you to not to apply for any sort of Credit Card with HSBC INDIA.

Regards,
Sumit Gupta
+91-[protected]