Hongkong & Shanghai Banking Corporation [HSBC] Complaints & Reviews

hsbc gold credit card — Too much outstanding dues on my credit card

Hi have a HSBC Gold Credit Card, and around 14 months back I did some credit purchase on my card for approx. Rs. 46,000. After that due to some financial crisis, I have been paying the minimum due on my card every month without fail, though i missed the due date some time (twice). But despite paying the monthly payments for the last 12 months, the outstanding on my card is ncreasing rapidly and now it is almost double of what I have actually spent on my card. I talked to the HSBC custome care for full and final settlement and they said that I will be blacklisted after the full and final.
Now I don't understand what to do, if I settle my dues, I will be blacklisted, and paying the whole outstanding will be like getting cheated of my hard earned money. Please advice

HSBC Credit Card — Getting credit card bills after cancellation of my credit card

Hi sir,

I'm getting credit card bills even though after cancelling my credit card with no dues.

My credit card no.is [protected].

HSBC - VISA CREDIT CARD — AFTER FINAL PAYMENT AND CANCELLATION OF CREDIT CONTINUE CHARGING

VISA CARD NO.[protected]. HSBC HYDERABAD, SOMAJI GUDA BRANCH, AFTER FINAL SETTLEMENT WAS COMPLETED ON JAN 12-2009. DESPITE OF THIS IT IS CHARGING AND MULTIPLYING EVERY MONTH.( THEIR SYSTEMS MISTAKE). WITHOUT SENDING ANY STATEMENT OR TELEPHONE CALL. AND AFTER 21 MONTHS ON PHONE THEY STARTED THREATING TO CARD HOLDERS FAMILY MEMBERS (WHILE CARD HOLDER IS STAYING ABROAD AND NOT INDIA FROM LONG TIME ) TO PAY THE CHARGES CALCULATED BY SYSTEM ( WHILE ALL PURCHASES PAYMENT WAS SETTLED). THIS IS ONLY THEIR SYSTEM MISTAKE AND IT IS MULTIPLYING. EVRY MONTH AND THEY ARE NOT READY TO LISTEN ANY THING.
KINDLY REQUESTED TO REMOVE ALL THIS NON PAYMENT CHARGES CALUCALTED BY THE SYSTEM.

THANKS AND REGARDS
HIBA KHAN

This is common practice of HSBC

HSBC Gold Credit Card — Balance after Settelment on Ph Banking

Dear Sir/Mam,

My self Sanjay Kr Dhyani has used the credit card no [protected] for approx 2 years, I had settel the a/c on said amt by call center and after few months i got a call from the colection department and they collected another approx Rs 300/- from my Delhi place around a year back and got the recipt for the same and also i have submitted my 4 peice broken card at drop box of Jaipur branch.

After settelment i have paid that amt because as per them the settlement letter will be issue after depositing the Rs 300/- and as a year pass on i havent got the settlement letter and this is not enough instead of that i m getting the statement on monthly basis and as on date the balance amt Rs 9900/- approx which was increasing month by month propotionally.

I had recived the several call from the call center people and every time i have to repeat the same thing to each call but of no use.

Today i have visited the HSBC Jaipur office and met with Mr Chandan Singh and as per him he dont have any record of mine as it was not is in his location.

I request and hope to get the complete a/c statement from the day one the card used (princeple amt) to till date along with the payment paid to bank and if there is any priceple amt dues of mine i m ready to pay for that

As i m Jaipur based now so its not possible for me to go to Delhi and get the case resloved so i also request to transfer the case to jaipur OR contact with my brother detail are follows:

MR. YOGESH PANDEY
[protected]
854 Sector 6
P&T Colony
RK Puram New Delhi

Regards
Dhyani
[protected]

HI,
i am HSBC customer from past so many years, and my recent card, i was using my Cerdit card feb 2008, while i got my card it was promised to me that it was a life time free card and no annual fees are any charges will be applicable, but recently i received my statement in which a service charge of 700 and some other charges where put on me.
i did not make the payment in the month of April, (only the extra charges other then that i paid every thing)and in may a late payment fee was charged then the total amount come up to 1400 INR, i called customore care, they adviced me to make the full payment, and close the account and my extra amount will be refund to me, but now the customer services are deny, and they told will not pay my money back and put me on hold for more then 1/2 hrs and more, and final the answer we can not help you and go do what ever you want
My Card number is [protected]
Please help in this matter

HSBC Credit Card — credit card charges on unused card

Respected Sir,
I have never used a credit card as of now. An HSBC executive( Indu) had approached me saying she had a petro card( i although later understood it to be a crdit card).She gave me all the details also ensured no charges ll be charged i[censored]nused..
Since i wanted to confirm i never removed the card from the leaflet.But the same expeceted thing happened i received a bill of Rs 300plus. I immediately called upon the personnels tto cancel my card.Since it was a betrayal by the company.
Later on they have added know what..and my outstanding bill today is 5000/..(Although the card remains cancelled)

The recovery persons call every day.Pl help.how d i go about it.

Dear Sir,

HSBC Credit Card sales executes... forcefully convince us that the card is a free life time card, as the company i am working for has an Corporate tie up...
So land up taking a Credit Card in MAY-08.
I suddenly receive a Stetment from HSBC requesting me to pay a amount. Till then I have never used the card for any transaction. I called the customer service to enquire about the matter. The Customer service representative replied back that it was a charge for Insurence Policy but i have never apply for insurence and not get me.
All of a sudden after 10 Month i recieved a statment which states that i have an outstanding amount of Rs 8, 288.26,
Above that the Call Center executives and Bank People are not helping me to find out the complete break up of the the outstanding amount...
This is a big Pain...

May I request you to look into the matter and arrange to issue me a CLEARANCE CERTIFICATE
I have undergone a lot of mental stress in this matter.

Name Raghavendra Mandal
Card No: [protected]

HSBC POWERVANTAGE — fees and charges

Iwas opened an account 2005 that time there is no minimum balance. Now that bank debit 842.70 INR per quarter in my account.

HSBC Credit Card — wrong credit card issue

Dear Sir

I am munasib ali .

I am geting a statement from last 1 12 year for credit card which was issue of my name and after issue that was closed . Hsbc costmer care says ignour that but in civil this is reflecting , so I want to finish that pls help me.

[protected]

My name is Bindu Muraleedharan.My no. is[protected] H S BC CLASSIC. I have got settlement from u an amt of Rs. 13000 and a settlement letter from ur side. The settlement amt is 2 times ie., 4,500 and 9,000. The cheque of 4,500/-is passed from my Bank. The balance amt is deposited in my back Feb 5th date. After some months back ur representive call me and I give him Rs.3,000 ,the receipt is in my hand.He says he will settle the problem after some time. After he dont call him again. There fore the balance amt of 6,000 only .I have settled only this amt. Please contact me .

Credit Card — Payment Issue

I have swiped from HDFC credit card no. [protected] for RS. 25000 and i was paying my dues on time but for last one year i m cheated by HDFC collection Dept. before 8 months one of your executive (Jayesh)called me for due and he was taking minimum amount from me every month and i was asking him for statement but he was neglecting i have called customer care for this but no response i was asking jayesh that take that amount which will get deducted from my outstanding but he was taking only interest i think so, i have all Receipt, once he sent me a Statment that too Xeroz of same copy which was nothing in that after that i called him but he used abusive langauge to me and my mother when i was not at home and one of his executive named Mhatre he gave me Bad words and after that he stop calling me i than for 1 or 2 month not paid my dues because no call from HDFC executive or no statment.
After wards from Chandivli Branch Mumbai Mr. Sanjay called me and i did my settlement for Rs.20800 for six months per month 3800 but i was unable to pay whole amount of 3800 because my mother is very serious so i told SANJAY that i will half the amount n at last month i will clear my settlement amount so every month from October 2009 Sanjay was sending his executive for collection i was paying 1500 ot 1750 every month. March was my last month for settlement.
On march 28th 2010 i called SANJAY for paymnet he told me to pay 1500 this month and all remaining amont of settlement next that is on May 2010. He told me after paying 1500 i will extend your settlement period for next 1 or 2 month and your salary will not go on hold i told him i will clear my remaining next that is on May 2010
I have a salaried account of HDFC my paymnet was debited on 31st march and i have withdraw some amount but on 5th April 2010 my salaried was on HOLD without any noticed i was calling SANJAY but he was not picking up my phone everyday i tried 100 times then i visted VASHI branch on 7th April 2010 then i called from there to Credit card Dept they requested my complaint n told that after 2 days you will get a call from executive than you can solve your queries, i got a call from HDFC DEBT Dept from MR Sachin and i ask him why my salary was on hold, than he told me that because your settlement is ended on March 2010 your settlement letter is voided (cancelled) but i told SACHIN that SANJAY told me that he extended my Settlement period for next that is MAY 2010 and SACHIN is now saying my outstanding is of RS.29000 i was shocked to hear that i called SANJAY from different that is from my cousin brother mobile no. than he picked up my phone i told SANJAY that my salary is on hold and now HDFC Bank is saying my outstanding is RS. 29000, but SANJAY told me that no you pay just RS.5000 this month till 30th April your settlement is Finished, i told SANJAY 10 times after calling again to HDFC Debt DEPT that they are saying your settlement has been cancelled but SANJAY is still saying yesterday i called him that pay remaining settlement amount i.e. Rs. 5000/- I told SANJAY you have promised me that your settlement is extended than why my salary is gone on HOLD but wht he replied that i don't know it is from Chennai branch how can he say that he don't know it was his duty to say after MARCH 2010 your Settlement is cancelled as i was not paying whole amount of RS. 3800 but he said that pay Rs. 1500 this month and rest on April 30th 2010.
That means he has cheated me Till now i have paid Rs. 10100 + my salary whis is on hold of RS. 6300 that means total i have paid Rs. 16400 remaining amount of settlement is RS. 4400 I have a receipt of RS 10100 that too 4 of them from different stamp on it and rest is from different financial services but collection is done from one Agency that SANJAY was calling from, sometimes SANJAy was sending his executive to my resident address for collection and at home only my Old Mother and Father is there i was calling home and was saying HDFC executive is coming give so much amount, I was trusting SANJAY and he has cheated me.
For last 1 Year i am so fustrated mentally by HDFC executive collection that i am unable to have FOOD, Sleep i am very much tense as my Mother is not feeling well and now my Salary is on Hold i have no money to take Medicine to my Mother She is Suffering from BP, Heart problem.
You think from my side that how much i have been tortured by HDFC executive.
Please look into this matter very URGENT i am not going to pay RS.29000 as i am paying every month. I will pay only remaining amount that is RS. 5000 or some RS. 4400.
And Please don't put my Salary on HOLD in future i am ready to pay remaing settlement amount.

Please look into this matter

Yesterday i called SANJAY and told i will pay RS. 5000 or RS. 4400 in cash but i want Last letter that you have cleared all your outstanding and SANJAY told that i will give you letter.

Please look into this matter very URGENT other wise i am going to CONSUMER Court as i have all Receipt and how much torturteness face from HDFC Collection DEPT.

I am sending this copy to Consumer Forum and keeping one copy with me.
Thanks.

Awaiting for favourable reply

Similar experience from number of HSBC card holders. In my case, I was not served with any monthly notice for payment and when asked for it, the same was sent to me by speed post. Now, the company is asking for the interest, even though I have paid the amount immediatly on receipt of the notice by speed post. In principle I am of the opinion that no such delayed payment charges are to be paid when the company is at fault. Let us see the response of the company.

Reminder..

Dear sir/Madam
Can You Plz write me how much deducted money for Tata aig Insurance because i have not received any letter by your side nor tata aig insurance side if policy is true then i want to withdraw money for your clearance

I want to backing policy immediately so plz provide me money
Plz write me immediately
Raghavendra

--- On Tue, 6/16/09, HSBC INDIA NET <[protected]@hsbc.co.in wrote:

From: HSBC INDIA NET <[protected]@hsbc.co.in
Subject: Your HSBC Credit Card******9077 (KMM4093892I123L0KM)
To: "pop top" <[protected]@yahoo.com
Date: Tuesday, June 16, 2009, 1:15 PM
Dear Mr. Mandal,

Reference Number[protected]

We refer to your email message dated 15 June 2009 regarding
your HSBC
Credit Card.

With regard to your query the Policy has been taken by you
as the same
has been signed by you and we have already forwarded you
the signed
application form of the policy at your mail ID as per your
request for
the same, hence if you want the same again we request you
to revert with
the confirmation of the same.

Hence we request you to contact the following Debt
Management department
number DELHI/NEW DELHI[protected] and our officials will
assist you
accordingly, since the card is closed by bank we regret to
reverse any
charges as per banks norms.

Please feel free to write to us if you require further
clarification.

For an online demo on Internet Banking and more information
on our wide
range of products and services please visit our web-site
www.hsbc.co.in

Yours sincerely,

Debika Mukherjee
Customer Service Executive
The Hongkong and Shanghai Banking Corporation Limited


REMINDER...

--- On Fri, 6/5/09, pop top <[protected]@yahoo.com wrote:

From: pop top <[protected]@yahoo.com
Subject: HSBC India - I am being cheated by HSBC and for applying for their Credit card, THEY ARE PROVIDING ME FORCEFULLY A TATA AIG INSURANCE
To: [protected]@tata-aig.com
Cc: [protected]@hsbc.co.in
Date: Friday, June 5, 2009, 11:34 AM
HSBC India - I am being cheated
by HSBC and for applying for their Credit card, THEY ARE
PROVIDING ME FORCEFULLY A TATA AIG INSURANCE

I was approached by HSBC Credit card sales staff for
applying for their credit card. Once I purchased the card I
had never used it. After 1 yr i got a call from
HSBC collection department that some 8000 rs outstanding is
showing in my name which I should pay back. When
i asked them what it is about as i had never used
their card.I got a reply that the money was deducted for
TATA AIG insurance policy for which their person has taken
my approval over phone. i asked them immediately to
cancel my card and show me the policy as till date i never
received any such policy nor any one informed me about it.
There was no reply again from their end. After follow ups
with their call centers they told me that the policy has
been cancelled and i need not pay any money. Now again after
some time their collection agents are calling me and asking
me now to pay towards the same policy as interest
charges, Where in i have never
approached TATA AIG to buy any policy nor i ever swiped my
credit card. The policy was purchased by bank with out
taking my signatures. Presently I have received a mail from
hsbc which mention a fake signature of myself I have very
feared for this type of cheating they have misused my credit
card number and personal details to raise a false policy in
my name and want to extract money.
I have just a single request. Please waive of these
unwanted charges & send me a statement with the Zero
amount due for the payment
I send the request to TATA-AIG Insurance to cancel my
policy which I am not interested at all.
The customer service of HSBC is canvassing for TATA-AIG but
when I request HSBC to cancel my policy the told me to
contact TATA-AIG Insurance. Is this correct????
If this problem is not solved soon HSBC will lose many
credit card customers soon...
If HSBC Credit card department here my voice please cancel
my card and reversed the charges charged by you.
Reminder: I have send 25 Request letter but till date i
have not received any suitable answer by your side
Is it your banking system?????? Plz suggest
Plz in this time you don’t misguide me because I have
facing some personal problem, if you misguide me then you
will pay 50, 000 for this harassment.
PLZ CLOSE THIS ISSUE IMMEDIATELY I AM WAITING FOR YOUR
SUITABLE ANSWER FROM TATA AIG AND HSBC BANK BOTH OF
YOU.
Plz Below MENTION Check SOME Request References No
Which I Send To Both TATA AIG AND HSBC. I am waiting two to
three days for your suitable answer if I find you do
not helping me then I will go to consumer court Delhi and
log Fir in police station also
Reference Number [protected]
Reference Number:[protected]
Reference Number:[protected]
And many more request sent to you but problem is not solve
till date
Regards,
Raghavendar mandal
Thomson press
Credit card no. [protected]
Policy no. purchased by bank DGTL000005 TATA AIG General
insurance on

loanonphone — statement

my card no[protected] please send my statement to above mentioned e mail id & sms to [protected] please .

urgent required last three moths credit card statement which i didnot received three months. on my mailing address H.No. 897, ward no. 24 adarsh nagar malerna road ballabgarh (faridabad) 121004,

in future i will not pay my bill of my credit card if i have not received my credit card statement on my mailing address by post.


Satender Kumar
card No. [protected]

mob no. [protected]

dear sir /madam
iam holding hsbc credit card
.now iam laid frmjob and balance is high icannot go fr long as iwant to surrender my card :as can u offer me settlement on my account and pls tell me the consequences also .should iget a letter frm ur side as acount has been settled in full.waiting fr ur reply as .whenever call ur bank iam nt geting any satis factory ans.

Even i don't have credit card from HSBC, they keep sending mails and demanding Payment for nothing.
I have complained to RBI about this matter.

Please use this URL http://www.rbi.org.in/scripts/helpdesk.aspx and lodge your complaint.

Thanks
GS

Why my credit limit is redused to 27000, my credit card no is 8571 kindly confirm for the same

I am receiving statements pertaining to card # [protected], which was never received by me. Please stop sending the same to me. in case of any clarification, pls contact me at [protected].

Dear Sir / madam,

I am totally feed up with HSBC Staff, made full and final settlement last year on 2008, but till date not got the settlement letter. On top i get call and message from Delhi branch saying that now i have to pay 45197/- rs.
Now i am feed up saying that i paid full and final settlement and that also 58000/- Rs when the statement was of 72000/- . Now i think i have to take action regarding this issue. Send at least 6-8 complains letter, but till date noting happened only the amount is increasing.

Thanks

Dear Sir / madam,

I am totally feed up with HSBC Staff, made full and final settlement last year on 2008, but till date not got the settlement letter. On top i get call and message from Delhi branch saying that now i have to pay 45197/- rs.
Now i am feed up saying that i paid full and final settlement and that also 58000/- Rs when the statement was of 72000/- . Now i think i have to take action regarding this issue. Send at least 6-8 complains letter, but till date noting happened only the amount is increasing.

Thanks

hsbc credit card no. [protected]
renewal my credit card
and reissue my credit card

Hello All,

I am holding HSBC credit card from last 8 years, I would like to bring to your attention that, Iam recieving a call from HSBC for past one year, stating that i have a balance amount to be paid, the amount was detected for TATA AIG policy, i have not purchased any TATA aig policy, However, the bank officials are not understanding about the issue. I neither have a TATA AIG policy nor have apprached for one. This issue is happening for over a year now. If at all the payment on my card is for a insurance policy, then there should be an applicable transaction number or policy number in my name in your creditable database. I am repeatedly getting calls from your bank to settle the dues for which I am not accountable.

Regards
Saju

You are struggling from 9 months in India sitting in India.

I have opened account in India sitting in America and struggling to get my money back. Same type of sucking customer service, problems in sofware/operations/internet banking account, unusable for 2 yrs.

see the scam.

http://www.ripoffreport.com/reports/0/428/RipOff0428924.htm

L/C NO #[protected] OPENING DATE 12-03-09, Our supplier not received yet L/C copy

Supplier Name: SARLA PERFORMENCE FIBER LTD. BUMBAI.

yes he is right. . Staff is poorly trained but . . . Some one's thr who is very beautiful. . But neways wat 2 do with beauty widout brains. . She is CUTE. . Hope she reads this. .heyyy. Ajjad. . Sustadd. I m in saudi

I VIRENDRA PRAJAPATI HAVE SUBMITTED ALL THE REQUIRED DOCUMENTS TO THE VODAFONE GALLARY AT FORT NEAR BOMBAY STORE ON SATURDAY 19.09.2010 AT 5.00PM BUT THE CALL ID & OUT GOING SERVICES IS NOT YET ACTIVATED. PLS ACTIVATE WITH IN AN HOUR OTHERWISE I WILL TEACH U A LESSON

HSBC Banking — Banking Fraud by HSBC Bank

I am a HSBC savings account with number[protected] customer for the past years. It was opened as a Salaried Account and till 2006, salary used to get credited to this account and I did not need to maintain any balance but after that, I had to go for higher education and I was without pay for next 2 years. About 1.5 years back, I enquired at local HSBC branch in Chandigarh that my salry wont be credited henceforth, so I would close my bank account if I needed to maintain any minimum balance. I was assured that Savings Account is still a Savings Account and I should not worry.

Now, suddenly, charges have been levied for the last quarter for not maintaining the minimum balance WITHOUT ANY COMMUNICATION.

FAULT lies at HSBC end, I want to lodge a legal complaint:

1) For not working ethically and for not maintaing any proper records.
2) For not communicating anything to the Banking Customers.
3) For case of fraud.

I have been communicating to HSBC about their faults but they have been denying it vehementky and playing with Customer`s money. Their Argument is that we have been doint it to( OR duping) all the customers like this, so you should also pay us the money. I request on behalf of all the poor customers who have suffered from the frauds of a Foreign bank. They are playing with people` ignorance and their hard earned money is going in a foreigner`s hand.
( ALL THE DOCUMENTS AND COMMUNICATION HAS BEEN ATTACHED)

NRI — i want to know about my account

sir
i have opened an account 2 years ago and until i havenot checked my detailes causeb im so much busy and now from 3 hoursn im going in touch withbu but no responce this isb rediquilies.

so sir wht ever is my balance make it clear and i have to quit my account from ur bank cause o[censored]r bad service .
please do it as soon as possible.
i have opened my account from ur branch in moga .ib also have a complaint that whenim in uae and i go to atm he don';t encash me money and then sudenly he pich my card may be its HDFC ATM COUNTER . I HAVE CASLLED TOO MANY TIME TO UR BRANCH IN MOGA BUT NO RESPONCE AND THEN I CALLED HDFC THEY SAID U HAVE ICICI BANK ATM CALL THEM SEE IM SO FUSTRATED CAUSE O[censored]R INCONVINENCE O[censored]R BANK
I THINK I HAVE TO SUE U IN COURT FOR THE INCONVINENCE AND BAD SERVICE O[censored]R BANK
SOLVE MY MATTER OR WE MEET INN COURT

NRI — No service on time

To Whom so ever,
This in regard to ICICI branch at Kalina Santacruz west. This branch has been giving headaches to the customers in regard with the token that is provided to the customers. I had entered the bank at 10.10am for enquiry of forieghn currency n was waiting for the past 45 min n still my token was not flashed on the token machine, when i inquire i ve been told that this branch does not have this forieghn facility. Before me other customers too were waiting to deposit thier cash n they too had to wait for thr past 30 to 45mins. After enquiring they r told deposit the amount in n quick cash envolope.I mean !! is this customer service?after waiting for so long ur told that they dont ve this service of NRI or deposite the cash after waiting for 30 forty mins in envolope??? If they dont have the service atleast dont waist our time waiting n then going empty handed..Horible service ICICI has...N the Staff specialy, r not even ready to accept their fault...I ve seen in this particular branch I.E kalina ICICI branch the staffs r just seating n are not bothered to check on their customers to see whether their systems r proper if theres any difficulty with anyone?? nothing!! they r not borthred at all..
I mean its better to ve an account in some local bank where theres atleast 1stcome 1st service!!! rather waiting for 30 to 45 min n then knowing that ur going to return empty handed..
Instead of giving fake promises i feel the bank should check theri exixting situation n then promise or provide the rest, , , Remember if 1 customer goes back there are ten customers that go back too...

NRI's DON"T TAKE LOAN FROM HDFC BANK TO BUY PROPERTY IN INDIA .

THEY KEEP ON INCREASING THE % AND DON"T EVEN DECREASE EVEN THOUGH RBI HAS ASKED BANKS TO FOLLOW.

SBI/LIC HAVE REDUCED % FOR EXISTING CUSTOMERS, BUT HDFC DOESN"T EVEN CARE .

MY REPEATED MAILS TO THEM HAS GONE UNANSWERED . I REPENT NOW FOR TAKING 40LAKHS LONE .

I AM NOW PLANNING TO SEND THIS MAIL TO ALL NRI FORUMS/GROUPS, SO THAT ALL OF THEM SHOULD THINK TWICE BEFORE APPLYING FOR LOAN WITH HDFC.

PLS SPREAD THIS AMONG ALL OF YOUR NRI FRIENDS .



Thanks
Jagat Das

HSBC NRI SERVICES - REASONS WHY YOU SHOULD AVOID USING IT — HSBC MANIPULATION, WRONG SELLING PRACTICES, FRAUD

Reasons why you should avoid opening account with HSBC NRI services:

1) The sales agent who would pursue you to open premier account with 10 lakhs Rupess, this is absolutely wrong fact given by the sales agents appointed by HSBC NRI services. You will realise the actual amount is 25 lakhs for premier account . So don;t ever get in trap of sales agents who are there to somehow get business by manipulation. They would lie to you all the time just to make you sign application. ( I was trapped by their sales person who promised and got me signed for 10 lakhs to go with premier account and came back to my work country. Later I couldn;t locate him on phone and HSBC Andheri intimated me that it is 25 lakhs which are required for premier account else I will be penalised.

Second phase of trouble starts once you have opened account:
[protected][protected][protected]------

2) There is no one to answer your querry, all that you would talk to is telephone banking agents, who would just note down the message but no coordination with their operations. You will not hear from them NO MATTER HOW MANY TIMES YOU CALL THEM SITTING OVERSEAS.

3) Telephone banking sucks, you can;t really do any transaction with them. you can;t get your issues fixed as the messages you leave with them get trashed.

4) You cannot transfer your money among your joint account, there is restriction, which is unwarranted or unexplained.

5) There are unknown and arbitrary FCY charges which are never explained.

6) If you are back to your work country outside India, you cannot use your account by any means, unless you leave your checks with your friends or relatives in India.

7) There are high conversion charges when you use debit card overseas. You loose lot of money.

8) The statement will come to you 2 months after it being printed. It is delayed by so many days or week when it actually hits the post office for further delivery to your address.

9) HSBC NRI services will paste less amount of postal stamp so either your delivery will be delayed or you will never get the post from them. IN my case actual stamp required was 25 Rs but the stamp pasted was only Rs 20. Moreover letter hit franking machine ( with insufficient amount of stamp) after 1 month of its issue date.

10) My account became dormant though necessary transactions were taken place. However it was only 1 or 2 transactions which I could make in year. But as per official records dormant status is posted only if there are no transactions for 2 years. I made transaction in Oct 2008 but the dormant status was showing till December 2008. The account can only be lablelled inactive if it has not done any transaction for one year. The information of account being so called "dormant" was received by me after two months. Total confusion and distortion of real facts. There is no one to hear you.

But most HSBC NODAL OFFICE, vice president Nri services are unaware of diffrentiation between "dormant" and "inactive" words.

The only good thing about HSBC is they have internet banking ( which is unusable for any transaction) except for paying bills, coupled with tall claims like " you will be treated in priority" for premier accounts.

11) Be ready to face their staff or tele banking agents who are just high school or university dropouts.

12) If you happen to visit their branch in Andheri or any other place be prepared to answer irrelevant questions by novice who are working with little knowledge about banking.

13) Be prepared to receive canned and automated messages which will not help you, but will keep you in indifinate trap. You cannot get any intelligent human factor to help you . So there is no point writing or emailing to them sitting 10000 kms away from home branch.

Only good thing about HSBC bank is neatly dressed staff with ties, with the word " Sorry" & " I apologise" while being ignorant of anything across the table or phone. Their training is all about ranting the words Sorry and I apologise.

I have forwarded my complaint to President Hsbc and Nodal officer so many times, but there is no proper response.

So if you want to loose your time and money please use HSBC NRI SERVICES, or just be on your own once you deposit or transfer your money. You can withdraw your money with great hardship only when you visit India.

Your money is struck and there is no one to answer you. So just be careful before considering to open account with HSBC NRI SERVICES.

AVOID THEM, OR LOOSE YOUR TIME AND ENERGY. YOU CAN'T BE DOING JUSTICE WITH YOUR MONEY IF YOU DEAL WITH THEM. THEY HAVE SO MANY WAYS TO TRAP YOU, EVEN TO ILLEGALLY MAKE YOUR ACCOUANT DORMANT AND KEEP YOU UNINFORMED. THEIR COMMUNICATION TAKES 2 MONTHS TO REACH YOU. SO JUST BE-AWARE... OR GET A BURDEN FOR LIFE TIME.

HSBC NRI SERVICES REALLY SUCKS... USE OTHER BANKS SO THAT YOU ARE SAFE IN TERMS OF PEACE OF MIND AND VALUE FOR YOUR OWN MONEY.

Dear Sir,

Have a nice day!

Kindly accpet my complain for NRI account [protected] because i have no check book and i alrady send all document and Authority latter but no response, i call for our village SBI branch code 0319 branch manager tell me you come back hare and make it one trasection and you take check book. how to possible i will came hear becasue only i want to check book and pay 20.000 RS. expances and i alrady 500.00 SR expances for telephone so please give me feed back what problem for my SBI NRI account cehck book.

i hope you understand and responce me.

Thank you very much

Mayuddin

I was Holding two credit card o[censored]r bank but ur company gave me call to transfer my whole amount to one card but only credit limit was transfered but not the debit outstanding of my one card as a result one statement showed me Rs.28000 debit and other showed Rs.26000 Cr i gave call a lot of time but was kept on hold for 15-20 mins for 10 times but was of no avail.
Now what had haapen is that i had received new statment from ur Account in which 26000 Cr closing balance has turned to 30000 Dr opening balance leading to Difeerence of Rs.56000 in closing balance and opening balance for this difference also i gave a lot of calls and also gave written letter but of na avail .i even meat ur Assitance manager of credit card for the same but noting is done by you.
I have aknoweldgement of letter submitted to u
I request you to kindly look in aforesaid matter or i would be forced to go legally against you.
Any ways as per text of letter submitted to you i have stop payment of aforesaid card

Regards
Sagar oberai

My experience of HSBC NRI services is wonderful. They are efficient, courteous and provide great customer service.

HSBC — Poor Service

I had submitted a letter of conversion, to the HSBC MG road Branch, Bangalore in the last week of March 2009. The letter was to convert my existing HSBC a/c into a zero balance salary a/c. The bank converted the a/c and in the middle of April closed the a/c without any notice. I visited the branch and asked for a reason for the closure, but no one knew why. This is unacceptable from one of the biggest banks in the wolrd.

I also opened NRI account in SBI (Six months before), I ever and never seen the proceesing delay as well as document delivery which includes check and pass book ...and also no response from the concerned baranch, woorst service for NRI'S...

Only solution is to KICK OFF HSBC

One shocking news is that one employee of NRI services, who is employed at croydon branch of HSBC, London, is checking the bank accounts of her relatives and creating troubles between the family members.She is acting as if she is the sole authority of HSBC Bank.Her name;?

They did the same for my Dormant account thing. Their money transfer rates are too bad. They start gift intiative but provide bad quality stuff. Overall its best not to work with HSBC NRI account.

NRI — blank calls from(+914439215200)

Hi this is sujesh i get frequent calls from this no ([protected]) if i took the call no one answers me if i call engage tone, please reply me who and why he/she call me

thank you
Sujesh

i do agree with your following comments
2) There is no one to answer your querry, all that you would talk to is telephone banking agents, who would just note down the message but no coordination with their operations. You will not hear from them NO MATTER HOW MANY TIMES YOU CALL THEM SITTING OVERSEAS.

3) Telephone banking sucks, you can;t really do any transaction with them. you can;t get your issues fixed as the messages you leave with them get trashed.

4) You cannot transfer your money among your joint account, there is restriction, which is unwarranted or unexplained.

- in my case i cannot transfer money between my nre and nro account

5) There are unknown and arbitrary FCY charges which are never explained.

6) If you are back to your work country outside India, you cannot use your account by any means, unless you leave your checks with your friends or relatives in India.

7) There are high conversion charges when you use debit card overseas. You loose lot of money.

11) Be ready to face their staff or tele banking agents who are just high school or university dropouts.

additionally i can show you misleading written information provided by hsbc employees

HSBC — Service Issue

Credit card # [protected].....HSBC sucks....and recent experience with bank forced me to cancel my card and also planning to close my banking account as well......They have one of the worst customer service i have experienced and recent experience with Ravi and Dinesh left me fuming with anger.....and frustration.

I have requested for cancellation and they issued me replacement
I wanted to speak with supervisor but even for this, they want us to first do a verfication....unfriendly protocols
I wanted no due letter and that is too big a deal for them.....
I wanted call back, they refused and asked me to call back after 30 minutes......

WHAT A GREAT CUSTOMER SERVICE ???

HSBC — NRI Services

The customer phone service is very poor , no one can really fix the problem. I tried many times but still they could not find the solution. Any lady on phone told me to call back again and we will fix the problem and when i phoned back someone else answered the phone and i had to tell the entire story again and still no solution and the most important the Post from HSBC India take ages to come or probably you not will receive or loose them.

recently they have increased minimum balance required to maintain. now it is 75000. I opened up account with them recently at that time it was 25000 and only after using there services for 2 months I came to know that I have to maintain 75000. They did not made me aware about it.

I complained to RBI ombudsman but nothing happened. Bank replied saying they can change rules whenever they want to change.

Hi
I am holding an NRE account with HSBC in India for last 22 years, suddenly they changed the minimum balance requirement (10 time higher) and without informing me of this change merrily started deducting quarterly fees from my account.

Discovered it after 6 months, better stay away from this bank, who are ready to loot you no matter how old a customer you are. Their primary aim is how to get hold of your money in their pocket.

Manu from India

I AM VERY SURPRISED TO SEE THE SAME EXPERIENCE I AM HAVING WITH HSBC HYDERABAD, THEY HIRE THIS CUTE SALES GIRLS TILL THEY TRAP YOU. BUT WHEN YOU ACTUALLY DO THE TRANSACTION, THEY ARE RUDE, UNCULTURED, UN CIVILIZED, ARROGANT MEAN AND REFUSE TO EVEN ACCOMMODATE A SMALL MATTER LIKE A GIVING A PRINT OUT. I ENDED UP CLOSING MY NRI ACCOUNT WITH IN 3 MONTHS, I AM FED UP WITH THEIR BAD, BAD ATTITUDE. PREFER NATIONAL BANKS OR WESTERN BANKS, WHO ARE MORE CIVILIZED AND EDUCATED ENOUGH TO RESPECT OTHER HUMANS. WE TOOK OUR LARGE SUM OF FUNDS OUT OF THEIR BANK. STAY AWAY FROM THIS NASTY PEOPLE. RAJ V. HYDERABAD, INDIA

HSBC IS A VERY VERY NASTY BANK TO EITHER DO BUSINESS WITH OR TO HAVE A PERSONAL ACCTS. NEVER EVER DEAL WITH THESE PEOPLE

Stay AWAY from HSBC

My recent experience with HSBC Account opening team was HORRIBLE !!!

You need literally to visit US HSBC Branch and get the rubber stamp from their employee !! WTF

They earlier told me that public notary stamp will do and then they took U Turn.