[Resolved] HSBC Bank — extra charges Annual fees renewal

Hongkong & Shanghai Banking Corporation [HSBC]

[Resolved] HSBC Bank — extra charges Annual fees renewal

A Ashwinder jasrotia from Gurgaon, Haryana

Dear Sir Sub : Annual renewal fees Ref: My HSBC Card No.[protected] I am working in Dish TV India Ltd. With reference to your statement for the period 4th May to 2nd june.2009. I have surprised to charge Rs.1158.15/- for anual charges. I write to inform you that the amount mentioned by you in your letter has not arisen out of my purchase and non-payment but for the debits of the annual renewal fees charged by you. One back HSBC marketing agent approached to my company and provided the credit card for free of cost and said its life time free card there be no any processing fees and annual fees or charges on the credit card. During the verification process HSBC customer care called me said the same about charges. Please note that at the time of offering the card your marketing team had given me to understand that the card given to me was life time free of charges. However, to my surprise I received a statement from your bank wherein you had charged annual renewal fees. But now, after 1 year 2 months they charged 700 + 72.10(Service tax) for primary card and 350 + 36.05(Service tax) for add-on card. I called up customer care, they saying that they decided to have charges from this year. Even without informing me, HSBC charged Rs. 1158.15 in current month’s bill. If they could informed me last month, I would have been cancelled the credit card last month itself. How can you charge annual renewal fees? The bank didn't have the courtesy to what they have commited with the customer. Immediately I had communicated my decision to your executives over phone who assured me of doing the needful. Inspite of this, I have contacted the customer service several times, which disturbing my peace. This is going to be the final letter to you and if there's no response from the bank and I have to register a complaint with RBI in this regard considered as Big Fraud company. Please look into the matter and credit the amount Rs.1158.15/-(annual renewal fees) at the earliest and oblige. Also inform the actual due amount, I have to clear the amount as early as possible. Awaiting for your reply. Thanking you Yours faithfully, Ashwinder singh Jasrotia. Credit Card #[protected], Date Of Birth#18th May, 1983 Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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Comments

Rakesh Kumar Mandal

from Delhi, Delhi

HSBC Credit Card — Not Returning my extra payment

Dear Sir,

I was a credit card holder of HSBC card No. [protected]. Due to the service provider's bad service I had canceled my credit card few months back. I had made some extra payments to them. So, I have a credit balance of Rs. 410/-. But, its already more then six months. Every time I make a call to HSBC they positively reply that I will be getting my cheque within four days. I have called them more than 20 times but till date they have not returned my cheque. Sometimes they also say that my address is not proper. But, how it is possible, North Bengal University, Distt: Darjeeling, I think is not a unknown name.

Sir, I had been harrassed since last sixth month. I want my money back with interest as well as proper compensation should be provided to me as I have lost lot of money in making calls to HSBC and also wasted my valuable time. Rs 410/- is not a big amount but as a citizen of India, I do not want to give up my right.

Sir, please help me.

Mr. Rakesh Kumar Mandal
Lecturer, N.B.U., Deptt. of CSA
Former Officer EDP, OBC, New Delhi
Tel-[protected]/06

Complainant9181527

HSBC Bank — extra charges

My name varun singh chauhan and i hold HSBC credit card .
this card essue 05/08, and when these card essue then bank told me these card free life time, no yearly changes. But bank added 2000 INR for yearly fee, i have call coutomer care no. and told my card free life time if this card not free then close this credit card but bank added every month interest, then in this time my total amount 6, 214, 62.
First why bank cut these amount in my HSBC saving A/C without my information, if my card life time free then why i have pay yearly fee, i already told pls stop my card then why bank added every month interest in my yearly changes and then after bank cut these amount in my Personal saving A/C.

So, please refund these 6214, 62 INR in my saving A/C, you are not cut these amount in my current A/C.

Thanx
Bye

subhankar chakraborty

from Kolkata, West Bengal

I have deposited a outstation cheque on S.B.I (Tollygunge Bank) on 17/06/09. The S.B.I cleared this Cheque on that day by Speed Post. My Cheque no was-432436 Amount Rs-8500/-, The speed post no. was EW[protected]. Still date now the Cheque is not A/c for. It is going on 30days. Destination of the cheque was 25, Barakhamba Road, New Delhi-110001. Pls look into the matter and take neccessary steps.

PREMKUMAR GROVER

from Mumbai, Maharashtra

I AM HOLDER OF CARD NO.[protected] ALTHOUGH THRU PHONE BANKING I WAS TOLD THAT ALL ANNUAL FEE CHARGES WILL BE REVERSED AND NEW CARD WITH LIFE TIME FREE VALIDITY WILL BE ISSUED WHICH I HAVE RECEIVED ALREADY.BUT THE BILL RECEIVED BY ME FOR 05SEP TO 04 OCT WITH PAYMENT DUE DATE OF OCT26 STILL SHOW NET OUTSTANDING WITH LATE FEE AND OTHERCHARGES.THIS RIDICULAS AND UNCALLED FOR DUE TO WHICH I AM CONSTRAINED TO USE THE CARD AND REQUESTED FOR CANCELLATION OF THE CARD BUT THE PHONE BANKER DOES NOT WANT TO CANCEL AND PORMISSED TO REVERSE THE CHARGES.UNLESS I AM SENT WITH FRESH BILL WITH NIL OUTSTANDING I AM NOT GOING TO USE THE HSBC CARD AND REQUEST FOR CANCELLATION OF THE SAME .

chocks

hi
Ashwinder singh Jasrotia.
iam also facing the same problem, last 2 years iam using this hsbc card. I maintained to my balance is zero. Now they charged the same amount
Rs.1158.15/- - like miscellaneous charges. this is rediculas. how dare they charged. They should revert this amount.
by chocks.