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Hongkong & Shanghai Banking Corporation [HSBC] Customer Care
Hongkong and Shanghai Banking Corporation Ltd.
Customer satisfaction rating: 1%
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874
COMPLAINTS

Hongkong & Shanghai Banking Corporation [HSBC] Customer Care

Hongkong and Shanghai Banking Corporation Ltd.

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Address
52, 60, HSBC India Ltd Building, Mahatma Gandhi Road, Fort
Mumbai
Mumbai City District
Maharashtra
India - 400001

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
6
down
1


Fax:
Fax:
+91 22 226 58309  
+91 22 2262 3890  

Additional info
Banking Related Queries

Ahmedabad: +91 98 9827 2424
Bangalore: +91 98 2558 9595
Chandigarh: +91 98 7692 2424
Chennai: +91 98 2526 9595, +91 98 9437 2424
Coimbatore: +91 98 9437 2424
Gurgaon: +91 99 1079 2424
Guwahati: +91 711 2020
Hyderabad: +91 2335 8686, +91 98 4901 2424
Indore: +91 98 9327 2424
Jaipur: +91 99 2803 2424
Jodhpur: +91 99 2803 2424
Kochi: +91 98 9547 2424
Kolkata: +91 2243 8585
Lucknow: +91 99 3514 2424
Ludhiana: +91 98 7692 2424
Mumbai: +91 4042 2424, +91 99 6004 2424
Mysore: +91 99 8092 2424
Nagpur: +91 99 6004 2424
Nasik:+91 99 6004 2424
New Delhi: +91 2373 8989, +91 99 107 92424
Noida:+91 99 1079 2424
Patna:+91 99 3136 2424
Pune: +91 6602 8585, +91 99 6004 2424
Raipur: +91 98 9327 2424
Surat: +91 98 9827 2424
Trivandrum: +91 98 9547 2424
Vadodara: +91 98 9827 2424
Visakhapatnam: +91 98 4901 2424

Credit Card Related Queries

Ahmedabad: +91 98 9837 7373
Bangalore: +91 2558 9696
Chandigarh: +91 98 7692 7373
Chennai: +91 4341 9696, +91 98 9447 7373
Coimbatore: +91 98 9447 7373
Gurgaon: +91 99 1079 7373
Guwahati: +91 711 2020
Hyderabad: +91 2335 8787, +91 98 4967 7373
Indore: +91 98 9327 7373
Jaipur: +91 99 2803 7373
Jodhpur: +91 99 2803 7373
Kochi:+91 98 9547 7373
Kolkata: +91 2243 8686
Lucknow: +91 99 3509 7373
Ludhiana: +91 98 7692 7373
Mumbai: +91 6680 0001, +91 98 6010 7373
Mysore: +9199 8092 7373
Nagpur: +91 98 6010 7373
Nasik: +91 98 6010 7373
New Delhi: +91 2373 9696, +91 99 1079 7373
Noida:+91 99 1079 7373
Patna:+91 99 3139 7373
Pune: +91 6602 8686, +91 98 6010 7373
Raipur: +91 98 9327 7373
Surat: +91 98 9837 7373
Trivandrum: +91 98 9547 7373
Vadodara: +91 98 9837 7373
Visakhapatnam: +91 98 4967 7373

HSBC Premier Customers

Ahmedabad: +91 98 9837 7315
Bangalore: +91 4118 6515
Chandigarh: +91 98 7693 7315
Chennai: +91 4200 8715
Coimbatore: +91 98 9447 7315
Gurgaon: +9199 1079 7315
Hyderabad: +91 6667 4715
Indore: +91 98 9317 7315
Jaipur: +91 99 2803 7315
Jodhpur: +91 99 2803 7315
Kochi: +91 98 9547 7315
Kolkata: +91 2213 9915
Lucknow: +91 99 3679 7315
Ludhiana: +91 98 7693 7315
Mumbai: +91 6666 8815
Mysore: +91 99 8092 7315
Nagpur: +91 98 9094 7315
New Delhi: +91 4149 0715
Noida: +91 99 1079 7315
Patna:+91 99 3139 7315
Pune:+91 2600 1115
Raipur: +91 98 9317 7315
Trivandrum: +91 98 9547 7315
Vadodara: +91 98 9837 7315
Visakhapatnam: +91 98 4967 7315

Business Banking / SME Trade Customers
Ahmedabad: +91 98 9837 7318, +91 98 9837 7374
Bangalore: +91 4118 6590, +91 4118 6574, +91 99 8092 7374
Chandigarh: +91 98 7693 7318, +91 5008 174
Chennai: +91 4200 8790, +91 4200 8774, +91 98 9447 7374
Coimbatore: +91 98 9447 7318, +91 98 9447 7374
Gurgaon: +91 99 1079 7318
Guwahati: 1800 103 2667 (Toll Free)
Hyderabad: +91 6667 4790, +91 6667 4774, +91 98 4967 7374
Indore: +91 98 9347 7318, +91 98 9347 7374
Jaipur: +91 99 2803 7318
Jodhpur: +91 99 2803 7318
Kochi: +91 98 9547 7318, +91 98 9547 7374
Kolkata: +91 2213 9980, +91 2213 9974
Lucknow: +91 99 3509 7318
Ludhiana: +91 98 7693 7318
Mumbai: +91 6666 8890, +91 6666 8874
Mysore: +91 99 8092 7318, +91 99 8092 7374
Nagpur: +91 98 9004 7318
Nasik: +91 98 9004 7318
New Delhi: +91 4149 0790, +91 4149 0774
Noida: +91 99 1079 7318
Patna: +91 99 3139 7318
Pune: +91 2600 1190, +91 2600 1174
Raipur: +91 98 9347 7318, +91 98 9347 7374
Surat: +91 98 9837 7318
Thiruvananthapuram: +91 98 9547 7318, +91 98 9547 7374
Vadodara: +91 98 9837 7318, +91 98 9837 7374
Visakhapatnam: +91 98 4967 7318

View More Information...

Customer satisfaction rating
1%
Complaints
874
Pending
0
Resolved
6
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Hongkong & Shanghai Banking Corporation [HSBC] related photos (86)

Hongkong & Shanghai Banking Corporation [HSBC] Complaints & Reviews

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 SANJAY NANU VALIYA
Dear Sir, Inspite of several reminders to HSBC regarding refund of excess amount paid, HSBC is still sending only bills for more amounts to pay. The last letter which I hv sent to HSBC is as per below:-
Final Reminder through Regd.A/D
From,
Sanjay Nanu Valiya,
8/11, Arvind Nagar Co-op Hsg.Socty. Ltd,
Bank of Baroda, Kurla - Kalina Road,
Santacruz (E), Mumbai – 29

Date:- 20.08.2008
A.S.Sudha,
Manager – Customer Service,
Customer Connect, AMBAL HOUSE,
610, Anna Salai, Chennai - 600006

Sub:- Excess billing on my Credit Card [protected].Ref:- my letter dt. 17th November’2006, 17th December 2006, 31st January 2007, 31st July2007& 6TH September’2007, 03.10.2007, 03.05.2008, 03.06.2008, 18.06.2008 & 22.07.2008

Your Ref: - Letter dt.04.07.2008
I am in receipt of your letter dated 04.07.2008 in response to the letter sent to Mr.Rajnish Bahl dt.03.06.2008.

At the outset, I fully disagree with your allegation that the payments were not made as per due date. While going thru the letter, I understood that, you have not referred my account properly or were misguided by your department. Again my repeated reminders to you remain unproductive towards redresal of this matter.

I have cleared all the dues before due dates which you can realize through the records. If any delay happened, I have duly paid the interest also. As a customer, I have one and only responsibility to drop the payments before dues dates and no way responsible to reach those payments at your hand unless and untill you close the drop box system. Your rule says to drop the cheques before due date which I have done and if you collected lately or delayed in entering in to your system doesn’t allow you to penalize the customer. Customer can only ask you to reverse the fees when you allegedly charge such fees to the credit card account and when you hesitate to do so, customer left with no option but to cancel the card. I hope you understand the situation at which all this inconvenience happened.

Under the circumstances you are therefore hereby called upon and required to pay me the said amount of Rs. 332/- as the principal amount together with interest thereon at 18% per annum from the date of the payment thereof latest within 7 days from the receipt hereof by you, it shall be deemed that in normal course of business. You are unable to pay your business debts and discharge your commercial liabilities and in such event of your failure to pay off the dues I shall be constrained to adopt legal proceedings against you under various sections such as criminal, cheating or by approaching Consumer court for the delay in returning the refund and/or sending reminders for paid dues.

Thanking you
Yours truly


(Sanjay Nanu)
Here by just want all of the concerned people in my vicinity (my friends and my relatives and all possible people I associate with) to be informed (rather WELL INFORMED) that NEVER CHOOSE HSBC BANK Credit Card I will never ever recommend any one to go for HSBC bank. Another reason being the ROI was not better compared to other banks when I made the deal, but as my purchase was the last day of month where targets are to be met it was sanctioned with the ROI that was offered by others!

I have made full payment not settlement after they told me we wont give NOC to you because it is against bank policy. HSBC customer care is useless because that bugger unable to give correct information(Simple they are uneducated)
The slogan your The world's local bank ! Looks dull to me – I suggest to change it to The world's local bank

ND
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     Shridhar C. Raval
    Dear All,

    I have been a customer of HSBC Credit card which was issued to me a year back. Since then there is no correspondence from them. Since then I have also opted not to use it as it seemed to be some fault on the company's side.

    It was two days back when all of a sudden there was call from Mr. Dipak More, Executive HSBC, Baroda that I need to pay a minimum amount of Rs. 500/- to keep my account active. I promptly paid it within couple of hours. I also requested him to update my correspondence address and contact number and e-mail so that I could be in touch with the bank via email.

    Also to add that I just inquired about my any pending amount due to the bank ( which I thought would not be any !!!) But to my surprise the total outstanding amount to paid by me was soaring Rs.15000/- I was taken aback to hear this from Mr. More and I again requested him to Mail me the detailed statement of my "SAID" expenditure through this credit card. But till date there is no response from the bank.

    I hope somebody would please guide me as I donot want to continue banking with this bank.

    Regards//
    Shridhar
    Dear Shridhar,

    I completely agree with you regarding this HSBC malfunctioning. I too have had a similar experience. I have never used the credit card of HSBC but once I got the call from some Mr.Viki Khakhar stating that I owe Rs.12000 to the bank!!!

    On asking for details and billing Mr.Viki Khakhar started abusing and threatning me. I mean he claimed to be a manager of the bank and the kind of language he used was unparliamentary. I plan to sue him for such verbal misconduct.

    ALL PLEASE BE AWARE OF HSBC BANK AND MORE SO OF THEIR EMPLOYEES LIKE MR.VIKI KHAKHAR AND MR.MORE WHO DO NOT KNOW HOW TO TALK WITH THEIR CLIENTS.

    Regards
    Mr.Anurag
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       MOUNIS MALIK
      I was having a credit card for last two years of HSBC bank.Now it has expired(infact I have never used that)and now I don't want any credit card or I don't want a renewed card.But still HSBC Bank is sending me SMS and telebanking service has called me for personal loan against my expired HSBC credit card.Please look into the matter.

      Infact this month I came to know in my office that some courier boy has bought a renewed credit card in my name but I was not there in the office and he has taken it back as undelivered.

      The fact is that I have never applied or requested for a new or renewed credit card from HSBC

      let me make it clear I have no outstanding left on my old credit card(infact I have never used that) and now I do not want any Credit card/renewed credit card.

      Kindly make note of this and acknowledge my complaint at earliest.
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        HSBC Bank Chennai India — Poor customer Service

         Jay
        NRI customer with HSBC, Chennai, India

        I had sent mail through internet banking on 19 August 2008 to close...
        Complaint comments  Comments  (6)

         Barun kumar
        I received credit card from HSBC Bank because ther executive said it is lifetime free but now they are charging for it and sending message to pay it.What does it mean? Why do there executive give wrong information to give credit card to customer? They also don't send any statement and also not response on any complain properly.I don't know what type of people are working in their customer care to provide
        no service

        HSBC — HSBC Cheaters

        I am holding HSBC card and have been a very good payor. I lsot my job 10 months back but still paying my dues. I called to inform them that I might be late in paying for my June dues because Im getting short of cash. They blocked my card even after I paid the 2 motnhs due. I asked for unblocking but they refused because they said i lost my job. My husband gave me 7, 000 to settle half of the outstanding but I am not going to pay it because these stupid people blocked my card and will not unblock it. Their faces are so thick as to offer me to get a savings account with them once I found a new job. Never. And as for the card, I will never pay it. Let's see who will call first to negotiate for the fees.

        I asked them once to restructure the debt so I can pay them in installments, they ask me to miss one payment first so collections dep't wuill call me. These stupid people were bluffing because they just charged me for another 450 for lstes fees and all. They are even charges overlimit fees every week! I wish they will be bankrupt.
        Hi, I have taken Credit Card from HSBC as i had been told that its a life time free card while taking the card. I rarely used the card as I had other cards too. To my surprise they started levying annul fee of Rs 700 every year .Each time i approached customer support, they had waived off the annual fee. But this year while the exp date of the card was approaching ( june 2009 ), i called up support & enquired, if there would be any annul fee levied to my a/c if i renew my card. They replied it would be waived of[censored]pon renewal of the card & if in anycase charges levied also it would be waived off once i approach customer support. To my surprise i could see annual fee Rs 700 being debited to my a/c.Though i approached support staff & told them about my previous history they could do nothing & had told me that there was no history of my call & discussion with their support staff reg the annual fee waiver which is not true. It clearly proves cheating. My 12-06-09 to 12.07.09 statement shows net outstanding balance of Rs 373.15 Cr whereas my 13.07.09 - 11.08.09 statement shows that i need to pay 1874 though i have used only Rs 1102.50 ( Rs 907.50 & Rs 195.00) only, adding Rs 700+72.10 ( tax) as annual fee which is not fair at all, though it had been waived off by them after my request in the earlier months before exp date of the card . This is the worst support i had ever experienced.

        HSBC Bank — Cheating

        I am holding a HSBC credit card from past 3 year 4 month back i had payed extra amount of RS 500 as credi t in my Card.

        But card has been expired and they are returning the back the amount back to me.

        My Card No is [protected]

        Contact info:- [protected]
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           niraj kumar jethawa
          Dear Sir,

          i, niraj kumar jethawa, am credit card holder o[censored]r bank card no [protected] since october, 2007, but sorry to inform you that since last 2 month i m not able to receive credit card statement in time and last time on this basis you have waived my late fees and other charges and committed that in future customer will receive the card statement in time. Again sorry to inform you that this time again i was not able to receive the credit card statment for the month of august, 2008 till date and all time your both the nos. are either busy or customer care executive are busy on another call and then i m bound to send the mail.

          you are requested to kindly do the need ful for which i will be obliged and also requested to kinldy don;t charge any charges due to non receipt o[censored]r statment and accordingly the payment has not been made.

          Hope for eary response from your side.

          thanking you.

          yours faithfully

          niraj

          [protected]
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            HSBC Credit Card — about statement

             Rajesh Patel
            Sir
            I am Rajesh Patel Card Holder(Card Number-[protected]) from New delhi has complained about statement, i...
            Complaint comments  Comments  (24)

             nancy
            This is one of many I receive, , What is this Garbage!

            HSBC
            HSBC BANK PLC
            8 CANADA SQUARE
            LONDON E145HQ
            UNITED KINGDOM
            Tel +[protected]

            Re:Your Contract Fund



            Dear Sir,





            I am Brook Morsley, the manager foreign operation remittance department of HSBC Bank London Uk. This is to bring to your notice that my office has taking over all the money Transaction originated from any part of African and Europe countries as Contract payment, Fund inheritance or Lottery Winning due to Unauthorized/incapability of financial Institutions/security companies In releasing such huge sum of money due to Fraud, terrorist and money Laundry activities going on world wide.

            The World Bank Group has Mandated the HSBC Bank via my Office to release funds to beneficiaries through Telex Wire Transfer, Hence Your Name appears as one of The fund beneficiaries whom their fund was successfully cleared recently From Terrorist and Money laundry and your money will be released to you Through Telex Wire Transfer. That is the only way you would receive Your money to avoid paying excess charges.

            As regards to this arrangement, you are advised to contact the telex director MR.BARTH CARSON through his direct Email: [protected]@gmail.com to transfer your fund into your bank Account that you would provide.

            You are therefore advised to forward your direct telephone numbers, Your complete name and your mailing address including your Banking Details to MR. BARTH CARSON for Immediate release of your money, Most importantly be aware that TEN MILLION Dollars Only (US10, 000, 000.00) was allocated to you, be also informed that The Fund Approvals and Authorization documents Including Antiterrorist Clearance Certificate was issued in your name and has been handed over To MR. BARTH CARSON to release to you through any faster courier company.



            Finally MR.BARTH CARSON is on standby to receive your communication and release your fund to you through Telex Wire Transfer Without further delay.



            Make your contact directly to MR.BARTH CARSON through E-mail: [protected]@gmail.com anytime because we are working 24 Hours to be able to meet with the mandate given by the World Bank.

            Thanks for Your Cooperation.
            BROOK MORSLEY
            Foreign operation remittance department
            HSBC Bank UK.




            Walla! Mail - Get your free unlimited mail today
            Dear Sir and Madam
            I had reseved email said that I had won sum of money by the(BID Lottery, FIFA House)which are now in your bank who will sent it to me.
            So I want to be sure is there any funds or?? can you help me . The account is on my name ABDULLAH ARAB .And Mr Morris Green [protected] yhe man who is resposible of my money>
            The second question I cant bay for the T21 form (850 pounds)so would I loss my money or you can take it from the hole money and finish the T21 form . Can you send the money to certen bank on syria or be insured mail (As a Cheque)
            Thanks for your help

            Abdullah Arab
            not a good service your bank
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              HSBC Credit Card — Application status

               srinivas
              Dear sir,
              let me get informed about the status of my credit card.I have applied before one month.
              my ref.no....
              Complaint comments  Comments  (20)

              HSBC Bank Credit Card — Unwanted Charges

               Vikas Shamra
              Hi,
              I hold credit card from hsbc bank credit card a/c no[protected] i had in the month of oct 2007 received a...
              Complaint comments  Comments  (30)

               SERALATHAN MANICKAM
              I have been apporached by HSBC Credit Card Agent for a new card and I filled the form in May 08. I have received SMS through my cell phone that my HSBC Credit Card has been despatched on 26/05/08, but to my surprise I had not received the card till date. Though i have lodged my complaint through their land line phone, the receiving operator was so casual in receiving the message and informed me that I need not worry about the card and it will not be handed over to any unauthorised person. To my suprise, on 2nd Aug 08 I have received a credit card statement for the card I have not received so far. According to the statement that I have received, my credit card no. is [protected] and my account no. is[protected] statement showing a credit of Rs.100 to the above. I was unsuccessful to contact HSBC over phone. Hence this complaint. Repeat I HAVE NOT RECEIVED MY CREDIT CARD BUT THE STATEMENT. STOP MISSUE OF CREDIT CARD BY SOME ONE. HSBC ACT NOW. SERALTHAN MANICKAM /112/17 KARPAGAM AVENUE 4TH STREET /CHENNAI 600028

              HSBC — No Statement Received

              Hi
              I Haven't Received Any Statement & Reminders Of Due Date & Amount
              Pls Call Me At [protected]
              Waiting From Ur Side
              Thanks
              Tushar Chauhan

              HSBC Credit Card — REPEAT CARD STATEMENT

              I have been very punctual in paying off my entire outstanding amount. HSBC has been sending the card statement in my office address with a covering letter mentioning that it was undelivered in my residence address.

              I have recieved each & every card statement & paid each one of them that too the full amount.

              I have no idea how to stop this unproffessional act.

              Regards
              I wish to inform that i have closed the HSBC credit card on 28/05/2004 by paying the dues however it has been reported "Write off" in cibil kindly let me know the dues or how to get out of this.

              Hsbc statement not received — Hsbc statement not received

              Sir,
              Last few months I have not received any HSBC Credit card bills and MY credit card number is [protected] and some unauthorised appears now. need responsible answer.
              Dear sir,

              Sorry to hear about your problem. Please confirm your full name, billing address, card expiration number and CVV code (3 digit code behind your card) and we will look into the same ASAP. It could be a minor technical glitch, and we can solve it within 24-48 hours.

              Regards,
              Rajeev

              HSBC/Credit Card — asking for extra money/never send the statement

              I had a credit card from HSBC number([protected]) . I used this card for a month and then after a long wait for the statement , i called the customer care , and they said my payment is due and due date is already expired , i was in a big shock as they never sent me any email , hard copy , or sms regarding my payment due. I settled the money and complained them to send me statement each month . but they never turned back and after 3 years they send me a letter saying , i have not paid the amount as 20000 . This is not done . If they would have informed me about my statement , i would have payed the amount on time . as per i remember , i tear down the card and given it to fire. May be i forget of paying around 5 thousands rupee. but is it not bank responsibility to send atleast a statement at regular time .
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                 vikas jain
                sir,
                ihave two credit cards of hsbc wrongly when i made payment in oct 2007 i have put same crdit card no. in both cheques. from there problem creats because co. never send stetement of accont after some time bank call me and told me that my payment is outstanding i have told that i have already makes the payment and gives him my cheque no. statement of my bank account after that they told that i will bring the scaned copy of my cheque from my icici bank account from where cheque has been cleared. i brought the scaned copy of that cheque . Than I come to know whats the problem after that I meet with mr rajesh in noida branch . he is settelment officer. he see my case and he told me that he make waiver of my all charges and i should makes payment of 10000/- . i will agree on it and make payment in cash on same day they have issued me a settelment letter which shows that my account becomes nill outstanding from that day. but still i got calls from bank for recover I meet with mr rajeh every month they assure me every month that case will closed in this mont but still all are waist. after that i got i email address of bank . imake mail to him discription are of that mail is as follows

                madam,
                when ithe isseue comes in my knlowlede i have to meet you bankers me rajesh in noida branch they have looks the matter after seeing the problem of case they setteled my case in rs. 10000/- on 2nd january 2008. They told me that they are going to waiver my all charges late paymen etc . and they have issued me noc as a clearance of my account .I have the noc certificate which is issued by uer noida branch collection center. I have deposited the amount of rs. 10000/- in your branch at same day. but after that ur not cleared my account and still showing outstandings. so I request you to please waiwed my outstandings and cleared my account .and showw that 0 balance out standing . if you demand i can send you the copy of noc.
                Thanking you
                vikas jain

                Dear Mr Jain

                We refer to your message of 26 July 2008 received through
                [protected]@hsbc.co.in regarding concerns on your HSBC Credit Card account.

                We observe from our records that your card # **** 6817 has been closed
                by the bank on 19 December 2007 and so we request you to contact our
                collection department at[protected] and they will assist you
                accordingly.

                fromvikas jain <[protected]@gmail.com>
                toHSBC INDIA NET <[protected]@hsbc.co.in>

                dateTue, Jul 29, 2008 at 10:42 AM
                subjectRe: regarding payment is already cleared in january (KMM885837I123L0KM)
                mailed-bygmail.com

                hide details Jul 29 Reply


                sir,
                as per your reply I have make call 0n no.[protected] three times in a day they have told me that they are unable to do any thing and he gives me a no. of mr kamal his no .is [protected] I call on this no. but no bodies is picking this no. Than can u suggest me what should I do now .

                I have alredy told you that me rajesh in your noida branch collectin center is setteled my case on 2nd january2008 . His phone no is [protected].

                I am sending you a scaned copy of my settelment letter.

                so please do needful soon I wants my accounts clear so please make my account clear and waived my all outstandings and makes my outstanding as a zero balcance
                .
                Thanking you
                - Show quoted text -


                On Mon, Jul 28, 2008 at 9:20 PM, HSBC INDIA NET <[protected]@hsbc.co.in> wrote:

                Dear Mr Jain

                We refer to your message of 26 July 2008 received through
                [protected]@hsbc.co.in regarding concerns on your HSBC Credit Card account.

                We observe from our records that your card # **** 6817 has been closed
                by the bank on 19 December 2007 and so we request you to contact our
                collection department at[protected] and they will assist you
                accordingly.

                If we may be of further assistance, please do not hesitate to send us a
                message or call our 24 hours phonebanking numbers.

                A complete list of our phonebanking numbers is available at
                http://www.hsbc.co.in/in/personal/phone.htm

                For an online demo on Internet Banking and more information on our wide
                range of products and services please visit our web-site www.hsbc.co.in

                Yours sincerely

                Dinesh Thakur
                Customer Service Executive
                HSBC India


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                Dear Mr Jain

                We refer to your message of 29 July 2008 received through
                [protected]@hsbc.co.in regarding concerns on your HSBC Credit Card account.

                With regards to your concern, we wish to confirm you that we have raised
                the same as a complaint against the concerned department under the
                reference number: [protected] and shall revert to you on the status of
                the same in 4-5 working days.

                Dear Mr Jain

                We refer to your message of 29 July 2008 received through
                [protected]@hsbc.co.in regarding concerns on your HSBC Credit Card account.

                As per the revert from the concerned department (reference number
                [protected]) we would like to inform that our officer Mr. Naveen Sharma
                will contact you with in 4 ?5 working days. If you still not contacted
                in the stipulated period we request you to revert for us to do the
                needful.

                sir,
                I am sorry to say you that my all efforts are gone waist i have makes around 20 rounds in last six months to your noida office where my case was setteled made arround 30 times calls to your coustomer care and another places
                which no. are given by your chain of peoples to whom I talk . makes mail to you but i am sorry to say to this that your employees are too much unprofessinls that he cant be able to closed my account now its my last mail to you so after this mail if any bodies make harrase by or on behalf of you company than i have no other option that I will take legal action against you.
                so please its my request to you that please clear my account and makes it o balacne outstanding as your promise, which is issued buy your authoriesd person.
                Thanking you
                vikas jain
                [protected]
                - Show quoted text -

                We refer to your message of 10 August 2008 received through
                [protected]@hsbc.co.in regarding concerns on your HSBC Credit Card account.

                We have noted your concern regarding credit card outstanding settlement
                and request you to contact Mr Naveen Sharma to the below mention contact
                number :

                Mobile number:[protected]

                We trust the above clarifies your concern.

                when we call on above mentioned no. they always told that he is on travel .
                so please do need full soon
                and makes my account is cleared

                HSBC Credit Card — Outstanding Payment

                I have written so many mails that I am not using the credit card since july'07 and I have paid the outstanding of the same in the month of august'07. HSBC has tie-up with TATA AIG Insurance co., without informing to me they have debited some premium amount from Aug'07 onwards on my cards and yet to send me the statement of the same. I have not received any Insurance Policy Documents from TATA Aig. In the month of November'07 regularly follow-up with the Executives of TATA Aig I could found my policy no. and requested them to cancell the same and credited the premium amount to my HSBC card. In the month of NOvember'07 TATA AIG executive had cancelled the policy and assure me that they have credited the premium amount to my Card. After that I have regulary recevie the message from HSBC that the sum amount is pending reg. the premium amount of that policy which is cancelled in the month of November'07. They are harassing me.
                To Dt: 17/06/08
                The manager and Customer care
                HSBC bank .

                I am mr. Aleem Abdul holding the Card no [protected]. Every mont statement from the month of feb to may statement.

                Period Openig balance purshase total amount
                & other

                Feb to Mar 08 10284.47 1842.40 12, 126.87

                Mar to Apr 08 12126.87 1914.04 13, 040.91

                Apr to May 08 13040.91 1948.55 14, 989.46

                May to Jun o8 16, 500.00


                This statement i have recieved, when i was paid the amount in the month of march on 25-03-08, before the due date, in the month of mar to Apr 08 statement it showing purchase charges Rs 1914/- and not deducted in the next statement.

                With in the three months from Rs10300/- to Rs 165000/- almost Rs 6000/- all charges, it is to high from the private finance, if i have taken Rs 10, 000/- @ of 5% for three months intrest Rs 1500/- or 10% RS 3000/- for three months.
                With your tariff sheet 2.95% intrest and late pament charges Rs 400/- p/m so total intrest for three months Rs 900/- and Rs 1200/- = Rs 2100/ toatal amount for the three months, in the statment Rs 6000/- it is to high charges which is charging.
                My credit Amount is Rs 15000/-, loan on phone taken 12 instalment loan evry mont Rs 671/- and Rs 352/- which is adding in every month statement.
                My requisting kindly reduce the hiden charges, do some thing in my faver, total amount i will be pay in 2 instalment.
                i done some mistake not paid before the due date, next time never happen i will be paid before the due date.
                My requisting to you kindly mail me how much i have to pay total amount. I hope for positive repply from your side.

                Thanking you

                Yours faithfully

                (MOHD. ABDUL ALEEM)

                Mob. NO [protected] / [protected]

                Mail id :- [protected]@yahoo.co.in
                [protected]@yahoo.com
                To Dt: 17/06/08
                The manager and Customer care
                HSBC bank .

                I am mr. Aleem Abdul holding the Card no [protected]. Every mont statement from the month of feb to may statement.

                Period Openig balance purshase total amount
                & other

                Feb to Mar 08 10284.47 1842.40 12, 126.87

                Mar to Apr 08 12126.87 1914.04 13, 040.91

                Apr to May 08 13040.91 1948.55 14, 989.46

                May to Jun o8 16, 500.00


                This statement i have recieved, when i was paid the amount in the month of march on 25-03-08, before the due date, in the month of mar to Apr 08 statement it showing purchase charges Rs 1914/- and not deducted in the next statement.

                With in the three months from Rs10300/- to Rs 165000/- almost Rs 6000/- all charges, it is to high from the private finance, if i have taken Rs 10, 000/- @ of 5% for three months intrest Rs 1500/- or 10% RS 3000/- for three months.
                With your tariff sheet 2.95% intrest and late pament charges Rs 400/- p/m so total intrest for three months Rs 900/- and Rs 1200/- = Rs 2100/ toatal amount for the three months, in the statment Rs 6000/- it is to high charges which is charging.
                My credit Amount is Rs 15000/-, loan on phone taken 12 instalment loan evry mont Rs 671/- and Rs 352/- which is adding in every month statement.
                My requisting kindly reduce the hiden charges, do some thing in my faver, total amount i will be pay in 2 instalment.
                i done some mistake not paid before the due date, next time never happen i will be paid before the due date.
                My requisting to you kindly mail me how much i have to pay total amount. I hope for positive repply from your side.

                Thanking you

                Yours faithfully

                (MOHD. ABDUL ALEEM)

                Mob. NO [protected] / [protected]

                Mail id :- [protected]@yahoo.co.in
                [protected]@yahoo.com

                HSBC Credit Card — outstanding

                Sir,
                A credit card no [protected] was issued to my name in year 2005 and it was cancelled in Aug'06. A few days back I received a call from your bank that an outstaning of Rs. 15, 000 on me.
                For your kind information, this card was NEVER used and at the time of issuing the card i aws assured that it had been free of any type of charges.
                The details of due amount (15, 005) is please send to me as THE CARD WAS NEVER USED.
                I request you to kindly send us the Statement of my account for the month of October 2008, and also kindly send the every month stataement to my mail ID. Kindly do the needful.

                Kind regards,

                RAJESH KUMAR,
                03.11.2008.
                Sir,

                I am an addon card holder from Vadodara and I am getting n number of calls from your recovery dept. even from banglore, hyderabad, mumbai and India for repayment of dues of my primary card holder. In fact I tries to convince them this is not my dues and as I am staying in different house than the primary card holder you better talk to the primary card holder though still they are calling my number for the same. SO, Please do the needfull by not making calls to my number at all

                HSBC Credit Card — Outstanding due to policy

                Dear Sir/Madam,
                This is in reference with the credit card no [protected].
                From last 4 years there is dispute due to the TATA AIG policy (MRP[protected]) on my credit card. After getting the papers of the policy I request for the cacellation of the policy at customer care but they were not taking the request for the cancellation. The very next day I stop using this card for any shopping after clearing all my dues. After so many reminders & written communication bank has cancealled the policy but not reverse the outstanding due to the policy.

                Current outstanding (Rs. 78000) is only due to the TATA AIG policy(MRP[protected]) on the credit card.


                I have all communication that took place while canceallation of the policy.
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                   rajesh kaul
                  TO THE MANAGING DIRECTOR HSBC BANK.



                  COMPLAINT AGAINST Mr.ANUJ([protected]), RAVI([protected]) AND SANDEEP HSBC PUNE BRANCH

                  I HAD TAKEN A PERSONAL LOAN FROM PUNE FROM UR BANK AND I ALWAYS PAY MY EMI THOUGH LATE BUT THIS TIME YOUR BANK OFFICIALS AND AGENCY PEOPLE CROSSED ALL LIMITS BY HARRASSING AND ASSAULTING MY WIFE AND I AM FORCED TO LODGE A POLICE COMPLAINT.

                  PEOPLE INVOLVED RAVI[[protected]] AND SANDEEP AND THEY SAID IT'S TARGET PRESSURE FROM MR.ANUJ([protected]) O[censored]R BANK.

                  THEY CAME AT 9:45PM AT NITE.

                  SANDEEP IS THE PERSON WHO MISBEHAVED PREVIOUSLY ALSO AND ANUJ HAD PROMISED HE WILL NOT SEND HIM.


                  RAVI AND SANDEEP FROM RECOVERY AGENCY USED THE METHODS WHICH WERE NOT SUPPOSED TO USED AS PER RBI LAWS.They have spoken rudely to my wife, harassed her and sandeep had done the same thing previously also and anuj had promised that he will not send this man again.they come and shout at top of their voice that it's 30 and they are unable to complete their targets.

                  Is this the way HSBC wants to complete the targets ???????????????

                  WOT KIND OF PEOPLE HSBC HAVE RECRUITED????/

                  rgds
                  rajesh kaul
                  [protected]
                  Dear Mr. Kaul,

                  Re - Your HSBC Loan Account # 105 xxxxxx 872
                  Reference # [protected]

                  We refer to your email of 30 July 2008 addressed to the bank and to your subsequent telecon with my colleague Mr. Vinayak, regarding concerns on the captioned loan account held with HSBC.

                  As apprised during your discussion with my colleagues from the Debt Management Team, please find attached foreclosure letter for your captioned loan account.

                  With reference to your specific concerns on the calls received from our Debt Management Team, we observe from our records that the EMI for the month of July 2008 was not received by the Bank within the EMI date of 15 July 2008, hence, we confirm that the follow-up visits of our recovery agents was made for the due amount, as a standard procedure, in case of non adherence to the repayment schedule we remind our customers about the payment through SMS, emails, letters and phone calls. We wish to inform you that we contact the customers on the telephone numbers and the addresses provided by them and follow up for recovery of dues. This is as per business practice across the Banks to ensure that the delinquent accounts do not become deactivated and to make our customers maintain a good credit standing.

                  Our collection policy is built on courtesy, fair treatment and persuasion. We believe in fostering customer confidence and long-term relationship.

                  Mr. Kaul, we deny any impropriety by any of our officers as mentioned in the above paragraph and we deny the fact that we have not adhered to your request and have followed all regulations.

                  Should you require any further assistance, please do not hesitate to write to me at [protected]@hsbc.co.in or you can call me at[protected]

                  Assuring you our best of services, always.

                  Yours sincerely

                  A S Sudha
                  Manager - Customer Service

                  I TOTALLY DISAGREE
                  RGDS
                  RAJESH KAUL
                  Thanks goodness I saw this. Another freind of mine also has had the same treatment with HSBC collection ppl.

                  I have been evaluating a loan with HSBC but will now think twice. My Rajesh, I think you should post this on all other complain websites so that ppl like me can see and evaluate the way the bank operates and as to whether to take any loan from them.

                  Mr A S Sudha reply sounds like something written by a corporate comminication professional...
                  The reply from Mr. sudha is not satisfactory at all. Cause it has'nt communicated regarding the events described in complaints but wriiten in complete GOLMAL language.

                  Today only I was in mood to apply for loan from HSBC, but now after reading the reply from Mr. Sudha I completly changed my mind.

                  This is horrible.
                  I REQUIRED PERSONAL LOAN
                  Hi Guys,

                  Be careful. HSBC has been pretty and shown utmost apathy towards customer services. I had wanted to sell my property and both the buyer and seller was all upto speed, but's its the bank who were so slack in the disbursement that they over shoot their own validity date and now e have to start the process all over again.
                  Never again, inspite of all the best wishes by their Asst Vice president customer services - Sudha..
                  Better safe than sorry guys... Venus flytrap once you are in its very difficult to get out.

                  Jay
                  HSBC is the worst bank to open an account in, I would say to anyone who is even thinking of opening an account with this bank - dont do it.
                  I opened an NRE and NRO account with them about 3 yrs ago, first they got my name wrong, then other details wrong. Even if you go to the branch personally the staff pretend to be helpful but do nothing at all.

                  After a few months there were some withdrawls from my account, which ofcourse I was not even aware of because I was not even in the country. Next trip to pune was spent having to prove this and getting them to refund this money as it was a mistake on their path.

                  Now they have deactivated one of my accounts and charging me for it and even after using internet banking, after logging in myself and sending them a request to activate this account. I have been told I need to send or come into the bank with photo identity and a letter and all sorts of rubbish. Ofcourse all of this is only possible if I am in the country.

                  HSBC only charge you for all sorts, its the easiest way for them to rob their customers and Oh did I mention they will de-activate your account and charge you for that too. So if you open the account with say 10, 000 after all their charges your left with nothing.

                  I am in the process of closing both accounts and be rid of the nighmare called HSBC. Dunno how long this will take - wish me luck

                  V
                  Rajesh Kaul is Chutiya Person
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                     saleem
                    Hi,

                    I gOt Loan From HSBC BANK for RS 30000. with interest Rate Of 48.66% per annum(Reducing interest). Since the interest is very Huge, I decided To close This Loan After the Minimum period of Six months, When i contacted the branch for paying the Total Amount Of 24000(including 4% closure amount)..They said to wait for one more months to close the Loan.. i already Paid 7 EMI... They want me to pay One more EMI so that They Can get 1000 rs as interest.. Is this the code of ethics That Bank are Following... ?...For Loan Of 30000 I already paid 14000 as EMI still they deduct only 6500 as the principle amount.. Can any one tell me .what to do next...
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                       TAPAN KUMAR GAYEN
                      I am repeatedly informing you that I have not yet received HSBC credit card for which two markeing agent approached me as back as in the month of April/May, 2008. I got the PIN No/Password with a covering envelop where my first name is mis-spelt. I informed the matter on several occassions but with no result. I have been getting Statement of Accounts regularly showing a credit balance of Rs.100.00.

                      I would request you to kindly make necessary arrangement to cancel my said credit card immediately and stop issuing statement of account without further delay.

                      I want your early action in the matter.
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                        HSBC Electronic Data Processing India Pvt Ltd — My PF transfer from HSBC to JP Morgan chase india

                         S.PREMNATH
                        This is regards to Transfer of my PF money to present company. I have submitted my PF transfer application from HSBC Electronic...
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                         CPRAVINKUMAR
                        hai,
                        i am an hsbc ltd employee i requested to your corprate executive to change my cug from abnamro to hsbc cug changed but the address is not changed the address update in your system is bangalore address my correct address is

                        HSBC BANK LTD
                        NAGABRAHMA TOWERS, NO76, CATHEDRAL RAOD, (NEAR MUSIC ACADEMY), CHENNAI-600086.
                        MOBILE-[protected]
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                           Varun Mukand
                          Sir/Ma'am,

                          Please apprise the Provident Fund Commisioner, Hyderabad that thousands of PF subscribers are waiting to withdraw their PF. Emails and telephone calls, letters from employer are getting no response in many cases.
                          My own PF withdrawal is pending for more than one year. PF A/c NO is AP/HYD/37897/15710. All papers and application were submitted last year itself. Please see if you can get a reply from them as nowadays I am in Bangalore and it is very difficult to travel to Hyderabad to follow up. Thank YOU!
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                             rohit gupta
                            dear,
                            sir
                            i am rohit gupta & my contect no is [protected], my add is, a- 8 jagdamba colony ali vihar, sarita vihar new delhi - 76
                            near j. n . international school,

                            sir,
                            i was received a call from a person who told me ser i am calling from blu dart courier, & i am coming with your hsbc credit card, ( i have applied for that ). person contact no is [protected], & name i don't no he told me please conferm your add. i conferm my add then he told me i am living here last five year here is no these type add, then i answer him my loceatin & nearest landmark with add, after that without talk was complete he dissconnect the call call time 8:30 am, after that from last whole hrs. i am trying him to make call but hi is
                            dissconnecting mt call, & if i call him from outher no. then after listen my voice he dissconnect my call pls take a action because
                            my ocard limit may be 50, 000. & i am also trying to contect from hsbc, so please reply asap, in my id or mobile no.
                            you can also reply me my office i.d. [protected]@uhc.com

                            Credit Card — non response on the application for credit card

                            I had aplied for a credit card but no response has been received from your office. May I request you to reconsider the same process once again. My Registration No is[protected]
                            I HAD APPLIED BARKALY CREDIT CARD, FIRST THEY HAVE RESPONSE ON MY APPLICATION . SECONDLY THEY REJECTED MY APPLICATION WITH OUT GIVING ANY REASONABLE REASON THEY JUST SMS ME THAT YOU HAD RECEIVED YOUR CONFIRMATION THROUGH POST.
                            APPLICATION NO.[protected]

                            Credit Card — Non Response

                            I had applied for Credit Card on 27.05.09 by submitting all the Requirement Documents to your Exicutive, but till now i had not received any Sign from your bank, if You are unable to provide the Card to me then atleast update the same, so that i'll proceed to another bank. In this case i had submitted my present HDFC Bank Credit Card in support to this.

                            So, pls kindly update the same to my Mob. No: [protected]

                            Thnkng U

                            Hari
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                               Sandeep Chawla
                              Imagine yourself receiving threatening calls from some reputed bank like HSBC. Today I got a call from one of your staff member Mr. Nitesh Sharma (From number +[protected] @ 12:44 pm 4th July 2008 on my cell number [protected]). Whole conversation was for more than 25 mins and ended very unprofessionally. Following is the summary of call:-
                              1) I was not comfortable talking to Mr. Sharma because of his limited knowledge of my issue and obviously because of his threatening language.
                              2) Mr. Sharma told me that he is AVP and he didn’t allow me to talk to his manager.
                              3) He told me that he will take me to court and will make my life miserable.

                              But this is one of the issues which I want to highlight in this letter. I am having credit card of HSBC from last couple of years and have received only 3-4 monthly statements. I contacted HSBC couple of times (through emails and phone) regarding this. Few of my emails written to HSBC with complaint numbers are attached.
                              As I was not getting my statements I very carefully made payments to HSBC with in 6-7 days of purchase. I will request you to refer my transaction details for this.

                              Last month someone from HSBC visited my home (while I was not in) and behaved rudely with my wife. He forced her to pay 700/- rupees. I was not in town for about 3 weeks.

                              Today on call Nitesh told me that I have to pay 4800/- rupees. He refused to tell me transaction date and informed me that purchase is of 1500 – 1800 rupees. As you can notice from my credit card summary that I have paid all amounts with in 6-7 days of purchase, I asked him to let me know when and where did I spent 1500 – 1800 rupees.

                              He was unable to provide me all these details. As per my understanding I have made payments against all purchase, but if I have missed something I should not be charged (that too with late fee + interest) as I didn’t receive any statements.

                              Just because of non delivery of statements I have stopped using this card.

                              I spoke to Ms. Rukmani on Friday 4th July 2008 (on[protected] @ 2:59 pm) and as per her advice I am sent this mail to nodal officer and awating some action/response from him.
                              see the HSBC NRI SERVICES SCAM

                              http://www.ripoffreport.com/reports/0/428/RipOff0428924.htm,
                              in this even nodal officer Somya Sankar and Jerlin Xavier[protected]are also scammers. They failed to resolve the issues and problems. This phone of Nodal office is always ringing and I am sure this is never attended.

                              their software and operations are full of faults, it is very risky to deal with HSBC. NRI please check the facts before dealing with HSBC.
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