Hongkong & Shanghai Banking Corporation [HSBC] Complaints & Reviews

I am a software professional working at Hyderabad. In the year 2006 I was harassed and forced to take the HSBC credit card bearing number [protected]. While issuing card the marketing executives of HSBC credit card division made promises that it is life time free credit card and no annual fees will levied.
I've been hardly using the card and made the payments in right time for the purchases done using the card.
Now in the year 2009 they started harassing me by levying annual fees for my card, late fees on that annual fees and all other charges.When i called up the customer care no one answered properly and I did not get solution.
I've put a mail to the HSBC information center mentioning my problem, i got a reply from them saying that at any cost i should pay the amount or else they will again levy the late fees and that will go on and on.
Please help me and protect me from this harassment.

I am writting mail to HSBC from Dec-2005 on mail id- [protected]@hsbcbank.co.in & [protected]@hsbc.co.in and I received reply in June-2008, what a service in 21 century???.

In May & June-2009, I received 3 calls from HSBC Mumbai-Malad recovery off also it's from different-different persons every time I given same reply means my all previous history/ transactions happened.

They are saying ok, we will check & revert back but they will never revert back & because of this my billing amt is increasing month by month.

I think HSBC is not interested in settling old pending dues and every month they are sending bills along with advertisement papers hence my card is already closed & it’s written on statement also it's wastage.

Regards,
Govinda

Hi All,
I am [censored]al.V.Patel closed my HSBC credit card (Card No-[protected]) before one & half yeay because I moved to Canada. But during my holding time of this bank card their customer care officer offered me TATA AIG Insurance & without my permission this Bank charged me for TATA AIG Insurance. But I am moving to CANADA I closed my credit card & I have given 15 hand written complain to HSBC Vadodara-Gujarat-INDIA office but they still sanding me monthly statement & their recovery agents calling my mobile to pay the TATA AIG Insurance premeum. I have no outstanding due payment & I have all documents of my payments. I already mailed to HSBC & they also provide me a reply which is attached hear,
Dear Mr. Patel,

Reference Number [protected]

We refer to your email dated 23 March 2009 regarding the status of your
HSBC Credit Card

Your card account is now closed with effect from 06 May 2008 and the
outstanding balance on your card account is INR 8801.84 as on date.

It is unfortunate to learn of your disappointment about the services
offered by us and we would like to assure you that HSBC works hard to
ensure that your banking experience with us is always pleasurable.

We request you to contact our Debt Management Team for further
assistance.

AHMEDABAD: [protected]

In regards to TATA AIG, policy number: BTM[protected] was cancelled and
additional refund of INR 3619.00 (INR 329*11) was sent to bank on 12
July 2008.

Further we have also made arrangements to dispatch the paper statements
from January 2008 to March 2009 to your mailing address updated in our
records.

Please feel free to write to us if you require further clarification.

For an online demo on Internet Banking and more information on our wide
range of products and services please visit our web-site www.hsbc.co.in

Yours sincerely,

Sweta Nahata
Customer Service Executive
The Hongkong and Shanghai Banking Corporation Limited

Now I am tired from this bank .
[censored]al.V.Patel (Mob[protected]
Edmonton- Canada
Mail I.D. - [censored]al.[protected]@yahoo.co.in

Respected Sir,

I have a credit card with HSBC bank ([protected]) and using for the past 1.6 Years. Meanwhile i am paying amount at a right time.Sometimes i was late to pay the payments.
They have my changed mobile number ([protected]) as i was updated them imeediatly while changing my mobile number and also they have my parents landline number.
The Credit card collection department regularly harasses my parents by doing call to the landline instead of call to my mobile number. My parents use to tell them to call my mobile number. But they never call me and disturb my parents only.
This is all because of my late payment and once i did the payment also, they use to call and harras my parents.
Tell me the solution what i have to follow to stop them to call my parents.

The Executive name is Mr Abhshek from HSBC credit card collection department, Hyderabad

Thanks & Regards
Saleem Mohammed

hi, i did not purchase any insurance product or anything through HSBC, but they have charged me Rs.995/- stating that i have purchased something like CPP(card protection policy) which i do not want to purchase, my question is how could they take money from my account without my knowledge.my mobile no is [protected].chennai

Dear Sir,

Myself Rupali Rahul Jadhav having credit card of HSBC (Card No - [protected] ).

I have done the followup for final settlement. Calledup many times in the call centre and took the collection department no[protected] . I have called up on this number since last month when my balance was Rs. 17739/- nobody was pickingup the phone then i have calledup again on the 66800001 in the call centre they provide me the same no., last week onwards continusly calling on the same no. nobody was picking up the phone. Mr. Jayesh (Call center exec. ) gave me Chennai no.[protected]. Calledup on the STD no. they provide me the same no. and ask me to visit any nearby bank. Now the balance is Rs. 20043/- . Need to do the final settlement.

Rupali Jadhav

Case reference number provided by HSBC bank - [protected]

Dear Sir,

I have stated my case in detail in one of the correspondence with HSBC. Bank is accepting that there is no outstanding balance still I not getting NOC even after repeated request. Bank is even not providing reason for not issuing the NOC.

Regards,
Vivek

[protected]--
Hi,

When I have made the complete payment of all the outstanding dues for which I have received an acknowledge mail as well, why am I not getting NOC.

Some of the financial institution are not accepting this as a reference mails for no dues. They are asking for NOC certificate. So please arrange for the same.

Also to recall, this card was issues to me with the promise that this would be lifetime free. However, in my first statement when I have seen that the joining fee and yearly charges waere levied, on interaction with you customer care I was told that this will be reverted and reflected in my next statement and no need to pay any financial charges amount. So accordingly I have made the payment of Rs. 8398 (cheque no 268064) dated 21-12-06 which I made the purchase. After that I had surrendered my card by cutting it into two pieces and dropped in one of the ABN AMRO ATM dropbox (I am having a photocopy of the same).

I again got the statement almost after 7 months[protected] with all the charges, then I called up Chennai office and discussed this with one of ABN AMRO sr. official on the same day around 4:30 PM. After checking the details she told me that an amount of Rs 588 (I have made a purchase) was outstanding which I had not paid, as that was not reflected in the statement for which I had made the above payment of Rs 8398. She then told me to make the payment of Rs. 588, which I have paid through a cheque (no. 576687 dated[protected] to collecting person Pankaj (of BSA), with a promise to get NOC letter once the amount got credited. Though the amount got deducted from my account I have never received any NOC. Later I was trying to follow up but didn't get in tough with here again.

Post that I have not received any statement so I thought that the case was closed. Suddenly I received and notice dated 29-02-08 stating some oustanding amount that need payment. On discussion they have suggested to go for settlement and I agreed for it. So on receiving "Without Prejudice" notice with settlement amount of Rs 1000 I have made the payment throught cheque (no 777159 dated[protected]. Even after that I have not received any NOC.

In order to close this I visited you branch in NOID sector-18 office on 30-06-09 and was told by Mohit Chopra (AVP - Debt Management Consumer Credit Risk) that though the settlement was done on 2008 but due to technical error it was not updated in bank. Further, another bank manager (Hitesh Arora and Balakram) suggested that in order to close this account I need to pay outstanding amount as of date. Again I have made the payment on 02-07-09 of the same in cash and sent the scanned copy of the receipt to [protected]@hsbc.co.in.

Still I am hearing that "We regret our inability to provide No Objection
Certificate ( NOC) as per bank's norms". So I wanted to know why still I will not get the NOC.

Regards,
Lakshmi Sahu Vevekanand

I submitted a standing instruction on June 20th at Jayanagar branch (which is actually in Basavanangudi), for automatic transfer of credit card bill in full from my savings account to the credit card department. I was given assurance at front office that impending payment transaction on July 1st will be taken care by this request. Well, the Chennai back office sat on my requisition, nothing happened, I did not get the customer alert from the HSBC on payment not happening, may be because the due amount for that month was only in Rs. 300+. But, after that, by June 10th, I made new chare offs Rs. 92K and Rs. 4.11 K, now the collection department woke up and started calling me for minimum payment. My explanation to them as the mess of at HSBC end fell on deaf ears as they catagorically said their job is to collect, and it is of any concern to them to solve customer problems. I went to the front office and lodged a complaint, Ref #[protected], the customer rep called many numbers in Chennai to fix the problem, noone picking the phone, she even showed me how my application is stuck in their electronic records because no one in Chennai is actioning on it. She requested a new standing instruction submission as she lost faith in processing the old one herself, I submitted new one as a replacement to the old one with necessary comment on it, now the argument from idiotic customer service is that they are honoring the new submission which is beyond payment date, and none in HSBC are owing up to the original mess they have creatd by not processing the original request. I lodged one more complaint at customer service, Ref #[protected], still no action, but collection department calls me on average three times a day literally harassing me and ignoring complaints that are not actioned. Yesterday, I wrote to grievance cell, still no action, yet a single soul has not called me to fix this problem, no one has clue or authority to solve the problem, those who have authority are in deep slumber or busy playing golf games, the entire beuracratic machinary of HSBC is under the impression that they can get over this issue by hood winking me and brow beating me. Today, I called the customer service to lodge a new complaint for inaction on first two complaints, clearly the rep was dodging to take a new complaint, I had to disconnect the call after being put on indefinite wait. There is no one left in HSBC who can solve this small problem with common sense and courtesy, a mess created by themselves, everyone hiding behind beuracracy and self interests, complicating the problem every day, the harassment of collection department escalating everyday. Need help. Regards

I was holding HSBC credit card number ***************5198. A few months ago, HSBC closed my credit card account without any notification. After a few months of closure, i received a number of phone calls from HSBC to make a settlement by paying Rs. 3000 against the outstanding. I agreed to them and they sent an executive to handover the settlement letter to me and to collect the settlement amount on 30/12/2008. The settlement letter was issued saying your no dues statement will be issued once you have paid Rs. 3000 before 2nd Jan 2009. I paid the same amount on 30/12/2009 to the executive and got payment receipt by HSBC. I have the settlement letter and receipt with me. I received the last statement on Jan 2008 saying payment of Rs. 3000 but account not settled and it was showing a due amount. After jan 2009, i did not receive any statement from HSBC.
This month, when i visit the bank to get the no dues certification or 0 balance statement, they told me that there is no such settlement offered to me on the same date. I shown the settlement letter to them and they denied this sying its a false letter. They also told me that the agency which collected money has been closed now and HSBC is not responsible for the same. Now they are asking me to re-settle the account.
I am not going to pay anything because of your or your authrised agency's fault. I need the NOC or 0 balance statement else have to file case in Cunsumer Court.

I Have Home Loan A/c no.[protected] &[protected] with HSBC Bank Indore for 15 years term and Installment is in all most regular upto july-2009 month, instead of this Bank wrongly filed RRC case with Tehsidar Mr Satyendra Singh, Indore for Total Loan Recovery sum of Rs. 328000/-. I have visit branch managar (Mr Vivek) Indore (M.P.) regarding this matter and promise in writing to pay whole loan with interest and charges within one year instead of not default in any manner but he was not replied properly. I Also send Email on HSBC Bank Portal for Asking My Account Track Record for further action but he was not provide the same since last 3 days. I am a Reputed person in Indore and engaged in Practice of Income Tax & Vat Tax in Indore and Madhya Pradesh.

Sir,
i have settled my credit card in may 2008. as per the letter received i have to get the zero balance statement in three months. but till date i have nore receive the zero balance statement. i am receiving the statement showing some balance regularly every month.
Do the need ful.

Regards,
G.Ravichandran

Dear Sir
Request you to kindly help me in this matter:
I have deposited Rs 10000/- in HSBC vikas puri ATM on 6th of jan 09 reciept enclosed which HSBC bank is denying that there is no such payment recieved against my card no 4384********5304.Despite of my several request on phone and mails they are not accepting and i have also requested them to check the CCTV details the said thetre is no CCTV available at that particular site.
pls help me in getting my money back from HSBC .

Dear Sir/Madam,
My name is Sudhesh Chand & I am your customer using credit card for more than 2 years & over a period of time my card is being upgraded to Platinum card.My previous card number was [protected] & my platinum card number is [protected].
I am using your card even in foreign countries & during my trip to China last year I had used the card & after my return I am not getting the statements regularly & regarding this issue I have spoken to many of your staff members for no use.
I had some queries regarding the finance charges effected on my card TWICE in the month of Jan 2009 for which I called upon many people through the HSBC branch office with the help of one Miss.MEENA but even then they could not solve my problem.Later it was Mr.THEJA MOHAN (Your staff here in Mysore br.)who did many Intra Bank request regarding my issue & on one day Mr.Senthil.S.Kumar who called on my mobile stating that he is contacting me just looking at Mr.Theja Mohan's mail but I was on a shopping time by that time which I told him & in turn he told me that he would be calling the next day which was a Sunday which I reminded him of for which he said no matter whether it is even Sunday.Till date he has not called me at all.
Yesterday when I went to buy my groceries I gave my card for the payment of just Rs.977/= which was denied & I thought maybe a problem with the swiping machine then I bought a lap top & when I tried to make the payment through the card it once again denied the transaction.Immediately I got a call from one of your staff member from number[protected] telling me that I have to contact the customer as there is some payment problem.I was totally robbed by this.
I am not getting the statements regularly since Jan 2009 for which I have already made a complaint through the phone & even they had responded to it by saying that it will be done.Now once again I am requesting you to send me all the statements starting from Dec 2008 till date through to my mail so that I can acess whether I stand good to be your customer in future or not.You can go through my track record so far & not in one occassion I am a defaulter.
Inspite of not receiving the statements regularly I have been making the payment & I am mentioning the payments I made since Jan 2009 below.
1) 5th Jan 2009 Br.175 MY24 Ref: MYS2-00031 Rs.20, 000/=
2) 7th Jan 2009 Br.175 MY38 Ref; MYS3-00112 Rs.60, 000/=
3))7th Feb 2009 Br.175 MY24 Ref;MYS2-00044 Rs.25, 000/=
4)11th Mar 2009 Br 175 Rs. 5000/=
5) 8 th Apr 2009 Br.175 MY38 Ref.MYS3-00130 Rs. 5000/=
6)7th May 2009 Br.175 MY24 Ref;MYS2-00109 Rs. 5000/=
7)3rd Jun 2009 Br.175 MY24 Ref; MYS3-00123 Rs.5000/=
8)7th Jul 2009 Br.175 MY38 Ref;MYS2-00197 Rs.5000/=
So totalling I have paid about Rs.INR 1, 30, 000/= which in my knowledge is not a small amount.If you want me to continue with your card see that you will settle the matter amicably at the earliest otherwise you kindly withdraw your card & in one settlement I will finish the dues.why I am paying just Rs.5000/= is only because I am not getting the statements properly otherwise I would have paid it well in advance.Now the onus is on you to decide whether you want me to be with you or not
Expecting your early response.
Thanking you
Sudhesh Chand
8th July 2009

sir this is pardha saradhi mupparaju
hsbc bank dispatched my courier on 18/06/2009 to my communication addresas. that is
7
grafton road
newport
gwent
south wales
np19 0as

my courier refernce no is : dss180609.
till now i didn't received my courier.can you please send me my courier immediatly

many tahnks,

Hi, I hold HSBC credit card ( HSBC CARD#: [protected] ) from Jan, 2006 and settled and paid in 1 installment in May, 2007. But last week I applied for personal loan for 2lac. It got rejected as I was shown as 'Defaulter' in CIBIL. The representative also confirmed that this is due to HSBC card settlement. CIBIL reference control no of my case is :[protected]

Today I called up HSBC credit card customer care and confirmed that account has been closed and now showing ZERO balance. He confirmed it should not affect the credit history.

Please help me removing my name from CiBIL defaulters

Thanks,
Venkat
[protected]

This is to inform you that i am stuggling with HSBC for the charges they levid which i don't know from where they charged and my card is expired in 2007, Please note that i met on 18th march to HSBC Connaught place branch and explain the issue and they and said you have to speak to somebody in collection department, they have given me the number of Jatin Arora ([protected]).I tried that number and after few days i got to know that i have to call other number number [protected] Mr Gaurav Girdhar, i tried his number and after so many trials he picks up and i explain that charges levy on my credit card is not mine and he said it will be taken care of and he was suppose to come back to me, but no response.

THEY ARE CHARGING MONTHLY SINCE 2007 EVEN MY CARD IS EXPIRED AND DID NOT SENT ANY STATEMENT FOR THE CHARGED MONEY NOR ANY PAPERS IN WHICH CONNECTION THIS IS BEING CHARGED. I HAVE WRITTEN SEVERAL TIMES TO THEM BUT THEY ASKED ME EVERYTIME YOUR AMOUNT IS PENDING TO PAY. NOT RESOLVING MY COMPLAINTS

I took 35 lakhs, smart home loan account for 180 months, within 36 months i almost cleared 30 lakhs, and requested to chnage the EMI instead of Tenure of the loan (everything was done in writing), the bank was still forcing me to pay the old EMI, they were not ready to change the tenure, when i didn't paid the EMI for two months ( it was calculated on the basis of old tenure), they started sending goons to my place, i said ok i don't mind paying the EMI as per old calulations, but in that case bank should not charge me the pre closure amount (@ 2%), some person By name of Raj infact told me ok will not charge any pre closure amount if i pay the full amount, which i agreed since i didn't wanted to get harrased by the goons, but even after paying the full amount in cash with preclosure amount, the bank is not releasing the papers, and infact they are charging me intrest on the overall loan amount????????????????
AND TO ADD SALT TO INJURY, I AM ONE OF THE PREMIERE CLINTE OF THE BANK.

Dear Sir / Madam,

My Name is (Sur Name) Ravuri, (Name) Srinivasa Rao. Since march 2008, I am working in Dar Es Salaam, Tanzania as Chief Operating Officer for Bidco Oil & Soap Limited and my contact number is +[protected] on two years work permit (Permit is valid up to March'2010)

Two weeks back when I applied for Housing Loan I was informed in CIBIL report there was an write off of Rs.71, 469 is written off as bad debts as non payment. While contacting HSBC through e mail requesting them to provide the transaction details they are repeatedly sending same misleading mail again and again which says "We can not delete your entry". I am not at all requesting them to delete my entry infact I am challenging them it is their mistake of showing the write-off wherein I have paid all my dues. If all the transaction details are provided I can prove them wrong. Also I have two more credit cards with the same bank. If I am not paying will not they chase me over mails (as I have all monthly credit card communication from HSBC which proves that they have my mail ID)

For your benefit given below is their reply & below is my mail. Pl do justice.

HSBC Reply:
From: HSBC INDIA NET <[protected]@hsbc.co.in>
Subject: Your HSBC Credit Card: 7577 (KMM4238933I123L0KM)
To: "Srinivas" <[protected]@yahoo.com>
Date: Friday, July 3, 2009, 11:44 AM


Dear Mr. Rao,

Reference Number:[protected]

We refer to your email dated 02 July 2009 regarding your HSBC Credit
Card.

We wish to clarify that, as per guidelines, banks are required to share
the data of their customer/s repayment behavior with CIBIL on a monthly
basis. Banks are not authorized to delete or remove a customer/s record
completely. Hence, we express our inability to accede to your request.

Please feel free to write to us for further clarification.

Yours sincerely,

Rebeca Rizwan
Customer Service Executive
The Hongkong and Shanghai Banking Corporation Limited
[protected][protected][protected][protected]----

My Original Mail:

From: Srinivas <[protected]@yahoo.com>
Subject: HSBC Credit Card [protected]
To: [protected]@hsbc.co.in
Date: Thursday, July 2, 2009, 5:47 PM

Hi,

Pl go through the all the correspondence below.

1. Mail from cibil to me saying there is write-off in your (HSBC) books for some amount
2. My complaint to HSBC saying all the due are paid and nothing is outstanding
3. HSBC wrote me saying they have not received payment that is the reason they had to write-off the outstanding
4. Mail from me saying I had paid all the amount due fro me. There is no single paisa which is outstanding. Hence requesting all the transaction details to enable me to prove that I have cleared all the dues. Also incase I am defaulting the payment howcome I am using two HSBC credit cards (even now) and you are not able to follow up with me.

So far I have not received any communication from you. Grateful if you can organize to send me all transaction details for the above mentioned Card (How that much outstanding arrived) to enable me to prove my all payments to you.

Hope to get the details as soon as possible.

Thanks & regards,
R.Srinivasa Rao
pan Card.No:ABMPR 8637 D
DOB: 02.03.1968



--- On Wed, 7/1/09, Srinivas <[protected]@yahoo.com> wrote:

From: Srinivas <[protected]@yahoo.com>
Subject: Re: Your HSBC Credit Card 7577 (KMM4217804I123L0KM)
To: "HSBC INDIA NET" <[protected]@hsbc.co.in>
Date: Wednesday, July 1, 2009, 11:46 AM
Dear Ms.Queen Banerjee,

Thanks for mail.

There is some mistake happened some where. I am One hundred percent sure we have cleared all your dues. Since I need to prove that all dues are cleared request you to organise to send all transaction details of this card to enable me to come with proof of all due clearance.

Credit card Number: [protected]
Please do the needful at the earliest.

Thanks & regards,
R.Srinivasa Rao
pan Card.No:ABMPR 8637 D
DOB: 02.03.1968

--- On Wed, 7/1/09, HSBC INDIA NET <[protected]@hsbc.co.in> wrote:

From: HSBC INDIA NET <[protected]@hsbc.co.in>
Subject: Your HSBC Credit Card ***7577 (KMM4217804I123L0KM)
To: "Srinivas" <[protected]@yahoo.com>
Date: Wednesday, July 1, 2009, 9:03 AM
Dear Mr. Rao,

Reference Number [protected]

We refer to your email dated 30 June 2009 regarding your HSBC Credit
Card.

Our records reflect that the card has been closed by the bank with
effect from 30 November 2007 and the outstanding on the same is INR
0.00. If the card is settled as per the settlement agreement the details
will be updated in the CIBIL records as "Written off".

Please note that Written-off" is the point at which the creditor writes
off the account balance as a "bad debt." It usually happens after six
months of non-payment. Our records reflect that your card account has
been written-off and has been zeroised by bank .Thus accordingly the
data has been submitted with CIBIL .

As per Reserve Bank of India guidelines, we provide credit information
relating to our Credit Cardholders to Credit Information Bureau ( India )
Limited (CIBIL) on a monthly basis. The information provided reflects
the status as at the previous month-end and includes information
regarding whether the Credit Card account is regular or delinquent.

Hence your card status is reflecting as Written off. Further we wish to
clarify that, as per guidelines, banks are required to share positive
and negative data of their customer's repayment behavior with CIBIL on a
monthly basis. Banks are not authorized to delete or remove a customer's
record completely.

We have arranged for our officer to contact you regarding the
outstanding on the card, and they shall contact you at the earliest.

Please feel free to write to us for further clarification.

Yours sincerely,

Queen Banerjee
Customer Service Executive
The Hongkong and Shanghai Banking Corporation Limited



[protected][protected][protected][protected][protected]

Dear Sir / Madam,

I had HSBC credit card number: [protected] which was closed after paying all the dues. Also presently also I am having HSBC creditcard and a loan which is paid on time without any issues. For your verification my details are

Name: Ravuri Srinivasa Rao
DOB: 02.03.1968
Pan Card: ABMPR 8637 D

Presently I am working as COO, in Bidco Oils based at Dar Es Salaam, Tanzania (E.Africa).

Last week when I applied for housing Loan I was informed that above mentioned card is having some issues. I wrote to cibil and get the information which is pertaining to the HSBC card (Mail from cibil is given below)

I tried to reach all your HSBC numbers but of no use one is giving another number and I am calling them in circle but of no use hence writing to you to solve my issue.

Concern: I have paid all the dues without any default then why outstanding is showed as written off. Can you calrify me please.

please treat this urgent.

Best regards,
Ravuri Srinivasa Rao


Last week when I so


[protected][protected][protected][protected][protected][protected]-----
From: <[protected]@cibil.com>
Date: Tue, Jun 30, 2009 at 9:07 AM
Subject: Re: Fw: Re: My Credit Rating - Control No. 39.73.65.193, Id No.HF 63071109, DOB 02.03.1968.
To: Srinivas <[protected]@yahoo.com>



Dear Sir,

With reference to your mail, please find the status of the control number 39.73.65.193 as follows:

AccountNum: [protected]
Reported By: HSBC
Account Type: CREDITCARD
Ownership: INDIVIDUAL
Date Reported:[protected]
Open Date:[protected]
Amount Overdue:0
Account Status: Written Off

AccountNum: [protected]
Reported By: ICICI BANK
Account Type: CREDITCARD
Ownership: INDIVIDUAL
Date Reported:[protected]
Open Date:[protected]
Amount Overdue: 6, 207

Regards
Neeraj Amin

I was using a HSBC Visa Gold credit card ([protected]) since late 2009. In December I did not receive the statement on time even after calling customer care. I request for e-statement, that was also not sent on time. I anticipated the due date and due amount of my own and paid the same. However the due date was missed by few days and the amount was also not the exact ( i think I paid Rs 70, 000 and actual amount was around 77, 000). Because of this, late payment fee and finance charges were imposed and it was not waived off even after I called customer care.
This fee and interest fee keeps mounting up. I have stopped using the card for last few months and cleared all due amount which I have spent for purchasing. The only outstanding amount is now cumulative late payment fee and interest charges, which they are not reversing.

Dear Sir,

This is regarding my HSBC GOLD CREDIT CARD.I was using HSBC CARD - [protected], and had sattelled my Credit Card account in the year 2006 for Rs. 35000.and after that I am still receiving Credit Card statements regularly with interest charges and phone calls also from the recovery agents.I called and talked to the HSBC call centre(Customer Care Executive) several times regarding this issue but there was not any satisfactory answer as they always told me that talk to our recovery department, and when I called the recovery dept. they said that talk to Customer Care regarding this matter.

Then I went to NOIDA at HSBC BANK to solve this matter, and I met Mr. Hitesh Arora and explained him the whole matter and show my satellment latter.At that time he took my Credit Card number and said he will revert back soon.I had regular follow-up for more than 3 months with him but there was no proper responce from his side.after that he started avoiding me.

I was receiving phone calls from the HSBC recovery agents regarding the payments after 3 years(approx.). few days back I again Received a call from the recovery, and I again explained her the whole issue, Then she took my satellment number at that time after that I am still receving Credit Card statements with a huge amount of interest.Due to this matter me and my family is very much tensed.I request you to kindly solve this matter as soon as possible.

Regards,

Shivam Bhatia