Hongkong & Shanghai Banking Corporation [HSBC] Complaints & Reviews

Dear Amol,

I can do nothing but agree with you on the incompetency of HSBC Bangalore.

I hold, what they call, a Premier account. I believe the service should also be of "Premier" quality but all i get is evidence of their lethargy!!

For every 5-6 mails i send, I am lucky if i get one single response! In the last week I got a generic mail asking me to send a self attested copy of my PAN card copy to HSBC with a lead time of 3 days. All this was provided to HSBC at the time of account opening, which they have obviously failed to upload. I have also given it to them physically during the last year and they seem to have lost it again. I have mails backed up to confirm that they will be liable for any charges that may be applied to my account to pay for their incompetence.

They even rejected a cheque just because it was short of 15KINR in the cash account. This also happened because one of my SIP's went out a day or so before! BUT- could they not intimate me before returning the cheque?? i had over 10 lacs in mutual fund deposits with them at the time!!!

Frustrated
Prasudh Uthappa

respected sir/mam,
My brother in law had taken loan frm HSBC bank, after one year he has lost his job and fell into financial crises, mean while he couldn't pay his loan, during this every month ur executive comes n ask money, he requested tht as soon as he get any job he will pay, but evn thn ur executive behaved us rudely, threatened.Now could u suggest me wt cn we do.If my brother in law knew tht u n ur executives will behave like this, he never go for loan.

now please u suggest me

sincerely
sindhu

Miss Balin Wilson Gaware
Bhawani Park Sahakari Gruhrachana Sanstha Maryadit
First Floor, Flat # B-6, Survey # 248/3/1
Baner, Aundh, Pune – 411 007

August 24, 2009

To,
The Manager
HSBC Bank Credit Cards

Subject : Letter of Hardship

Respected Sir,

I, Miss Balin Wilson Gaware, HSBC Bank Credit Card # [protected], have a humble prayer, please treat me as an exceptional case, could you please waive off the entire balance that I owe you. Sir, I’m really struggling a lot to earn for food, rent, and necessities.

Sir, I have gathered courage to ask you this question because I have been using HSBC Bank Credit Card since March 01, 2007, and if you check my payment history for the previous months, I have already paid more than enough till last payment. I have honestly paid whatever I could until last payment though I have been going through hardship.

Sir, last week I spoke to the HSBC (female) collector from Pune branch, I explained her the entire financial problem I’m going through and I also told her I’ll make a payment of Rs. 1000.00 this month, however I might not be able to pay from next month onwards. I also informed her that I have already mailed the Letter of Hardship to the HSBC Bank Credit Cards Head Office. So, she said just pay Rs. 1000.00 this month and no need to pay from next month and also asked for a copy of Letter of Hardship which I did as she said, and after 1 day again she sent the agent to my house to collect Rs. 118.00 last Sunday, August 16, 2009. Sir, you won’t believe but the amount Rs. 118.00 what I paid was my family’s food money.

Sir, last time 2-3 months ago I got a settlement of 50% which was approx. Rs. 1100.00 but still I was not able to arrange money from anywhere.

Sir, I don’t have any hopes of getting finances from anywhere.

Sir, I’m hoping to get support and help from YOU.

Awaiting, for your earliest reply.

Thanking you,

Sincerely yours,


Miss Balin Wilson Gaware


Encl.: Copy of first letter of hardship which was mailed to you on August 02 2009.


=================


Balin Wilson Gaware
Bhawani Park Sahakari Gruhrachana Sanstha Maryadit
First Floor, Flat # B-6, Survey # 248/3/1
Baner, Aundh, Pune – 411 007

August 02, 2009

To,
The Manager
HSBC Bank Credit Cards

Subject : Letter of Hardship

Respected Sir,

I, Miss Balin Wilson Gaware, HSBC Bank Credit Card # [protected], am extremely sorry for not being able to make Credit Card payments in time for the last 7-8 months.

Sir, I know I owe Credit Card money and I have intentions to pay it, however because of me being unemployed I'm going through lot many financial problems that is why I'm not able to make monthly payments in time.

Sir, if you check my payment history for previous months from the time I started using HSBC Bank Credit Card, I have always paid minimum amount due in time. In fact I have paid more amount than the minimum amount due.

Sir, though I am going through financial problems for the last 7-8 months, I have tried making some payments on Credit Card bill. Even though, it is not in time OR not for Total Amount Due OR not for Total Minimum Amount Due but I have been paying something on it.

Sir, whatever I earn I am barely able to pay for rent, food, and necessities only. I have to live on a very limited income for the entire month. Sometimes I don't have money to buy grocery also. Sir, I'm the only person working in my family and taking care of my family is a priority at this moment. I cannot pay anything extra apart from my family needs, which is rent, food, and necessities only.

Sir, I cannot borrow money from anyone, I cannot apply for bank loan anymore because I'm totally delinquent.

Sir, you know the economic condition in the market very well. In some companies employees have been asked to leave their jobs and some employees have been terminated due to “. . . . . . .” reasons.

Sir, it is my humble request, please consider my letter of hardship. When I’ll get job I will start paying something on it.

Sir, I would also request you to please give me a maximum waive off (maximum settlement) on the Credit Card bill. I have been using HSBC Bank Credit Card since March 01, 2007. Sir, also I would like to request you, not to apply any additional charges other than the principal amount because I don’t have any source of income to pay it. Sir, please check my payment history for the previous months, I have already paid more than enough till last payment.

Sir, please understand, I do not have sufficient income that's the reason I'm not able to make payments. I have made monthly payments in the past before the payment due date without any collection phone calls and without any collection agent coming home for collecting money.

Sir, I would also request you, not to send any collection agent or any collection agency agent at home because they force to pay and harass a lot and also not to make any phone calls for collections.

Sir, I know my name is already in CIBIL and it might go for red/black list, however I just cannot pay anything until I get sufficient income.

Sir, I don't know what is going to happen tomorrow or in future, however I hope to pay you in the nearest future.

Awaiting for your kind and positive reply.

Thanking you,

Sincerely yours,


Miss Balin Wilson Gaware

Dear Sir,

My self Sagar Mal Rathi, , feeling very sorry to inform you that now I am unable to pay due amount of credit card no. [protected]. I got heavy loss in my business in the year of 2006. I tried my best to clear all the outstanding amounts but now I don’t have capacity to pay due amounts. & now I am completely depended on my relatives and My credibility is also zero in other banks due to name in CIBIL.. So now I want to settle my credit card with the help of my relatives. I have informed over telephone to Recovery department executives of your bank about my current position. Now its my polite request with bank to settle my credit card with the small value with considering my position.

Do the needful as soon as possible
Thanking you
Sagar Mal Rathi
[protected]
[protected]@yahoo.com

Dear Sir,

My self Sagar Mal Rathi, , feeling very sorry to inform you that now I am unable to pay due amount of credit card no. [protected]. I got heavy loss in my business in the year of 2006. I tried my best to clear all the outstanding amounts but now I don’t have capacity to pay due amounts. & now I am completely depended on my relatives and My credibility is also zero in other banks due to name in CIBIL.. So now I want to settle my credit card with the help of my relatives. I have informed over telephone to Recovery department executives of your bank about my current position. Now its my polite request with bank to settle my credit card with the small value with considering my position.

Do the needful as soon as possible
Thanking you
Sagar Mal Rathi
[protected]
[protected]@yahoo.com

Dear Sir,

My self Kanta Devi Rathi, , feeling very sorry to inform you that now I am unable to pay due amount of credit card no. [protected]. I got heavy loss in my business in the year of 2006. I tried my best to clear all the outstanding amounts but now I don’t have capacity to pay due amounts. & now I am completely depended on my relatives and My credibility is also zero in other banks due to name in CIBIL.. So now I want to settle my credit card with the help of my relatives. I have informed over telephone to Recovery department executives of your bank about my current position. Now its my polite request with bank to settle my credit card with the small value with considering my position.

Do the needful as soon as possible
Thanking you
Kanta Devi Rathi
[protected]
[protected]@yahoo.com

did you take 2 different reciepts for both the cards?
While making the payment you should have taken 2 reciepts where 2 different card numbers have been mentioned.,

If you have the reciepts then you can go ahead and contact the bank with this proof...

HSBC Credit Card — Charged Annual Fee on Free Card

HSBC offered me Free Credit Card more than three years ago now after three years they have issued me a bill of Membership Fee for the current year. When I emailed to Customer Care and Nodal Officer Mrs. Sathya Srinivasan (Email: [protected]@hsbc.co.in) regarding cancellation of card and remove the fee, she replied 'you have to pay Membership fee. '

My card no is 4476 **** **** 2274.

Mr.Rajnish Bahl who appointed this Nodal officer who does not know they can't force me to pay and keep the card.

HSBC Bank Credit Card
Posted:[protected] by SANJAY RAUTELA Send email


MemberShip Fee
HSBC offered me Free Creait Card more than TWO years back now after TWO they have issued me a bill of Membership Fee for the current year. When I contact to Customer Care he has give me a HSBC E-mail ID for mailing. I payed the membership fee due to last payment date. My point is refund my fee amount. My card ends with 2367.

My Dear Friend
I aggre with you now Nodal officer Mrs. Sathya Srinivasan, she is also busy with RBI metting without work [email protected]#$%$#^&*&[email protected]#$%~!

Here by just want all of the concerned people in my vicinity (my friends and my relatives and all possible people I associate with) to be informed (rather WELL INFORMED) that NEVER CHOOSE HSBC BANK Credit Card I will never ever recommend any one to go for HSBC bank. Another reason being the ROI was not better compared to other banks when I made the deal, but as my purchase was the last day of month where targets are to be met it was sanctioned with the ROI that was offered by others!

I have made full payment not settlement after they told me we wont give NOC to you because it is against bank policy. HSBC customer care is useless because that bugger unable to give correct information(Simple they are uneducated)
The slogan your The world's local bank ! Looks dull to me – I suggest to change it to The world's local bank


ND

HSBC Bank — Credit card member ship fees complaint

Hi Sir,

I am using HSBC credit card from the year 2006. Every year they charge membership fees but then reverse by calling me. As my card is for life time free as told to me by HSBC executive at the issuing of credit card. This year I have balance transfer my other credit card due i.e. 15000 with HSBC but at the same time they also charged membership fees of Rs. 786. I called & told them to reverse my membership fees but now they are denying this time. In Sep month they told me that to pay balance transfer amount which I had taken from HSBC bank without paying the membership fees. I had pay all their dues except that fees. But now they are sending me reminder for that Rs 786 & also leving late payment fees + taxex monthly. I have received statement yesterday & now amount increase to 2026 Rs. I have already cancelled my credit card on phone but now they are denying to reverse this amount & forcefully pressurize me to pay the whole amount.

When I calling to customer care they are saying we wont be able to help you & told me call their collection deparment phone no. i.e.[protected]. I had call yesterday on this no. & their excutive saying that please call to customer care coz as per their view its a small amount to settle.

I do not understand what to do in this case & who will help me. Could you please suggest & help me on this regard.

Regards,
Varun Sharma

MY HSBC CREDIT CARD NO [protected]

Refer to the statement for the period from 12/10/09 to 11/11/09, surprisingly I have been charged INR 2000.00 as Primary Card Membership Fee. When I took this card it was told by your sales person that this is a 'life time free card', infact I purchased this card because it was absolutely free, why there are these charges?.

Hence pl immediately arrange to reverse these charges under advise to me.

HSBC — Fees

I would suggest people not to bank with HSBC.

They charge a fees of over Rs. 800 per quarter if your average quarterly balance is not maintained.

Himanshu S. Verma
Credit Card No.[protected]

Dear Sir/Madam,

I having this card for more than 3 years and i was offered life time free use of this card but in the statement of July 2009 shows Membership Fee for the current year. I have made all the dues by cash on 25 August 2009. Membership Fee is not liable to be paid by me as per offer of membership.
Therefore, you are requested to look into the matter personally and intimate me at the above mentioned email address,
Thanking you.

Yours faithfully,
H.S.Verma

I totally agree with you Neeti. I think u should just point blankly refuse to pay anything and settle the card balance. These credit card companies would never listen to any requests and have to be bought to the knees.

They would never emphathize when required and when you would refuse to pay anything, the issue would be forwarded to recovery and they would be trying every trick in the book to get atleast some part of money back.

I would say settlement is the best option as living in miserable financial conditions due to a credit card is worse that living your life after settlement at the cost of CIBIL of course..

Hello Neeti, remove ur credit card no. this may lead to miss use o[censored]r card. not safe to disclose cc no. in a pulbic forum

hence bank can charge interest up to certain amount.but here the bank has levied more interest. you can file in a consumer forum and get compensation. you have right to ask .orelse ask in rtight to information act 2000.
thank you
shanakar