Hongkong & Shanghai Banking Corporation [HSBC] Complaints & Reviews

Dear Sir/Madam,

I am a HSBC classic card holder. My account no is [protected] & my card no is [protected].

Some person named Manish from delhi called up & told me to settle the card. He send me the settlement letter of RS. 22,000/-. I have settled the same in three installments as he asked for. I have all the required documents. I have given my last installment in April 09. That time manish told me that he will send me the closing letter in three days after my last payment.But still I am getting my statements. so I called up on the same number which Manish has given me; but now he is not there & nobody is co-oprating.

Till now three person called up & asked for the settlement. Now what should I do. Shall I register a police complaint against HSBC??

I am a resident of Chennai and a credit card holder of HSBC Classic visa card. I was levied some charge of membership fee which went up to Rs. 2150 and i was asked to pay the amount by 28th of august. I dropped a cheque for the same amount on 27th august in the ATM drop box of HSBC bank in adyar. I received a message from their service providers skypak saying that the cheque was cleared on 7th September by then the HSBC people have already laid some 500 rs charge as late payment charges and when i call the hsbc customer care they say they havent got any information in their system regarding the cheque and i am receiving messages from them saying that they have referred me to the nonpayment or defaulters list due to non payment of my credit card amount and legal action will be taken by the bank. I dont know what action should i take upon this bank.

i was holding HSBC credit card for 8 years.but 1 year back, i have cancelled the credit card, i have paid on my all purchase, except some finance charge, which they have agrred to reverse.

but they have never did it.. after that there is no transactions on my side, but still i am getting the bills with non payment charge, finance charge and late fee.

now a days, i am also getting calls at vey odd time, they are forcing me to payRs. 6000/- for which i have never did any purchase or any defaulter, The agent from Delhi calls me at very odd time and harass me, uses cheap language ..

pls guide me..


Kaushik Bhatt

dear concerned,
i am recieving harrasment calls from hsbc bank regarding payment for credit card that are not issued to me but issued to some other person having same name as me that is amit gaur.the card no. are ending with 3544 and 2570.daily i recieve useless phone calls from bank that is a complete wastage of my precious time and give headache to me.
please look into this matter with serious concern.
amit gaur
[protected]

I had my saving account in hsbc bank jebel ali branch dubai (u.a.e) my salary was directly deposited in to my acount.even i had credit card from the same bank.since i lost my job i had to return to India.my credit card had expired in november 2005.but i found the bank had with drawn approimately 8200 dhirmas from my account in november 2006 towards my credit card payment.
when i had been to dubai to collect my money the officer told me it would tkae 15 days to reimburse the money as i could not stay longer due to visa and financial constraint i took her word as gospel truth. after 15days when i called on her she instructed me to fill credit card complaint form then there was no reply for 5 months.after regular follow up i recived letter stating that since payment has already done to the merchant banker they would not reimburse my money and since i didnt close my credit card they would not reimburse the money.
My credit card had expired in november 2005 and they have made the payment to the merchant in november 2006.i had never renewed my card. even if the bank had renewed it. i never recieved the card till date.nor did i activate my new card.how can the bank held me resposible for their security problem.
i would request you please help me to solve this problem as i have already spend lot of money to travelling to dubai and no result.
thanking you
your truly
Anthony

Please find the details of my complaint d/d written to Nodal Officer,HSBC but satisfactory explanation has not been provided nor the losses made good. Submitted for your intervention :

To,

Mr. Karthikeyan Soundarajan
Senior Officer, Customer Service
The Hongkong and Shanghai Banking Corporation Limited



Sub : Disservices by HSBC

Dear Sir,



Thanks for your telecall of yesterday that you had with my husband regarding the subject matter.



2 As discussed, the details of the problems faced by us in connection with the under mentioned accounts opened with Ultadanga Branch of HSBC, Kolkata-700054 due to being wrongly induced by one Mr. Ravi Maheswari of the same branch are appended below :



Sl.No.


Name


A/C No.


Amt invested/date


Assured maturity amt


Amt paid actually


Less paid than assured

I


Mrs. Mamata Pal


i[protected] ii[protected]


i) Rs.40,000/-05Feb07

ii)Rs.40.667.67/ 15May07


i)43,306.92

ii)49,308.41


i)Rs.40667.67 (due to premature switch over on 15May07)

ii) 47,276.15


i) Rs.90/- as IT

ii)Rs. 2,032.26

Ii


Ms Priyanka Pal


i[protected] ii[protected]


Rs.50,000/- each


Rs.60,623.60 each


Rs.1,19,893.99


Rs.1353.21

iii


Ms. Piyali Pal





Rs.50,000/-


Rs. 60,623.60


Rs. 59,675/-


Rs.948.60



Total less paid Rs. 4,334.07

3. In the month of Februaryl,2007, in view of higher rate of interest being offered by HSBC for FD A/C, we wanted to open a FD A/C and accordingly, Mr.Ravi Maheswari called us on in our house and as per his statement a FD for Rs. 40,000/- was opened for One year with interest @ Rs.8.75% PA. No reference of opening any connected savings A/C (SB)or Power advantage(PA)/smart account(SA) was made. On getting the Term Deposit statement, it was revealed that the interest was 8% and not 8.75% as communicated by Mr.Maheswari. Again the same statement did not mention anything about SB/PA or SA. About a month later, it came to our notice that HSBC had increased the rate of interest to 9.75% and the previous FD was switched out to a new FD for 731 days. We opened another three FDs in the name of my daughters, Ms. Priyanka Pal (Two FD of Rs.50,000/- each and Ms. Piyali Pal for Rs.50,000/-) No reference, whatsoever, was made about SB/PA or SA neither the necessity of maintaining any AQB was mentioned nor any papers were given to that effect.



4. Sometimes, in the month of May,2008, we were informed that penalty was applicable for the accounts where minimum balance fell below Rs.1,00,000/- Immediately, we lodged our protest in writing to refrain from levying any penalty as maintenance of AQB could not form a condition for opening any FD and prayed for the waiver of penalty on account of not maintaining AQB. It was the official of HSBC who wrongly induced us to open the accounts on many false assurances and won our confidence to settle the issues pertaining to AQB and Income Tax. However, to our utter shock and dismay, HSBC has deducted AQB from the A/C o[censored]ndersigned and Ms. Piyali Pal. If the fact of maintaining AQB was made a condition precedent to opening such A/Cs, we were not that fool to spilt the fund to open two separate accounts to invite the provision of AQB. As if this was not enough- in every month. Some amount was deducted from all these A/Cs for unclarified reason. When I wanted to know from Mr. Ravi if it was the policy of HSBC to fleece its customers of the amount earned as interest-he only smilingly assured of doing the needful. For your information, we have been writing to [protected]@hsbc.co.in since last months without any proper reply being tendered.



5. By means of this mail, I want to bring it to the notice of your Nodal Officer the following losses that has been caused to us :

i) When written requests were placed well in advance on 09 Apr 09 with the branch to close the A/Cs on the date of maturity and send the proceeds in the form of draft/cheque payable to our respective A/C No., why such instructions were ignored and we were not kept informed of the reason of so doing.



ii) In the particular case of my daughter, Ms. Priyanka Pal the A/Cs were not closed even after giving second written instruction on 04May09 and we had to visit your branch for the third time on May 15,2009 for closing these A/Cs .When no interest was paid for the period (from 15 April,2009 to 18May,2009) the amount was held back against our wishes. HSBC has even gone on to deduct an amount of Rs. 5.12 as interest on 01 May 09 when the amount was held back illegally

.

iii) When Form 15G were submitted for the AY[protected] and[protected], why IT was deducted at source. Moreover, why IT deduction of Rs. 90/-has been made vide Composite statement dated 31/05/2007 in respect of my account in spite of having a deposit of only Rs. 40,000/- for about 100 days when the threshold amount of interest for TDS was Rs.5,000/-



iv) The deductions on account of AQB and intangible and non-existent overdrafts were not part of our contract and it was never communicated to us while opening the a/c.



v) and lastly, the offer of HSBC to provide tea coasters and mobile stands for furnishing our email ID and Cell No. has turned out to be a fake one although the receipt of the information was confirmed by your officials over phone and the items have not been received so far.



6. Under the circumstances, you are requested to kindly look into the whole issue from the perspective of a customer vis-à-vis the role of your official, Mr. Ravi Maheswari played in keeping the customer uninformed of the rules of FD peculiar to HSBC and arrange to refund the loss of Rs.4,334.07 so inflicted through the malicious action of Mr. Ravi who should personally be held responsible for his acts of omission and commission for bringing this bad repute to your otherwise illustrious company. You will certainly agree with me that no one puts his hard earned money in a Bank to suffer loss in this way.



Looking forward to your favourable action before contemplating my next course of action. Please be informed that henceforth my husband, Mr.H.Pal will have the absolute authority on behalf of myself and my daughters to pursue the matter and you talk to him as well.



Thanking you,



Mrs Mamata Pal

03/06/2009



Attachment : Copy of Term deposit advice for A/C No.[protected]showing the amount payable on

maturity

I have one HSBC spencers gold credit card, initially I used this card for several purchasing but after using one month I never received the bill. I made several complains and finally got a old bill with addition of several penalty charges for late payment. I paid once and thought things will be fine, but not, it's their tendency to send bill with one month late just to charge huge penalty. I have alrdy stopped using the card but the old bill amount, which I still yet to recv. I tried customer care several times but no result. I will suggest everyone not to go for any HSBC product, they are defaulting with the customers. The most irretating thing is that, once ur bill is generated, u will start recving so many miss calls in ur mobile from HSBC cust care, approx 15 miss calls per day, when I call back they said this are automated calls. I have used credit cards for many banks, but HSBC has the wrost service out of all.

Dear Sir,

I write for my family peace of mind, for the mistake done of accepting 7 credit card issued by different banks. I had taken the card 5 to 7 years before.4 years back till last year i had terrible financial crises, for which i had to look for a job outside India and things have started getting better. I coudnt pay the amount which i owe to the bank. but i settled three banks amount ( citibank, american express & ICICI blue ) the pendings are HSBC, State Bank of India, Icici Silver & Abn Amro. I don’t deny the amount I have to pay. But couple of days before HSBC bank people or an appointed agent has been harassing my wife, she is left with my two small kids. The people calls at all odd time and shout & abuse my wife above that they have started calling my neighbors house asking for my wife,don’t know how they got my neighbours nos. They also send people at my house who threathens my wife of dire consequences . She is going through a real nightmare & very much disturbed. I’am afraid she might have some mental upsetness as we have just overcome my sons operation. I called from here to the bank people they stared abusing me also, I know I have to pay, but I cant pay at a time of such big amount.
I kindly request to do the check the case and do the needful. The nos of the bank is[protected] this is the no from were these people are calling. I beg to help me as I’am not at all in position to do as I’am outside India in Saudi still struggling.
Please help.
Below are my details :
NAME : AJAY KANHIRATHINGAL VASU
MOBILE :[protected]
CARD NO : [protected]
BANK - HSBC BANK

This is one of the funniest charge I have ever seen in my many years of banking experience. I was charged 827.25 for not maintaining balances in Jan-March'09 when I open an account in Augest'09. I am following up with the bank to ensure it gets corrected quickly and properly. And will update this forum once done.

Sir,
This is to bring to your kind notice an instance of the
unethical and unfair trade practice of the HSBC Bank in India.
I had opened an ordinary Savings A/C No.[protected] with the Bank in
Kolkata a few years ago.
However, the Bank had unilaterally upgraded it to a Power Vantage A/C
without my explicit approval.
Now, on July 29, they debited my A/C for Rs. 827.25 for
non-maintenance of AQB of Rs. 100000/- when it is actually Rs. 25000/-
as per their list of Serv. Charges for an Ordinary Savings A/C, which
I have always maintained.
When I wrote to the Bank via e-mail about the above, they stated that
since I had used their new Debit Card, the Serv. Ch. debited could not
be reversed.
But, the fact is that they sent me the new Debit Card stating that the
new Card was being sent because the Bank endeavoured to serve its
clients in a better way and bring more advantages to them.
Moreover, the card does not bear any mention of the term ‘Power
Vantage’ and I was never informed about the change in the AQB I am
supposed to maintain.

In the light of the above I hereby request you to kindly do the
needful so that private Banks in India do business in a transparent
and lawful way.

Thanking you.

Yours truly,

Shivaji K. Moitra,

Kharagpur, W.B.
DT: Aug. 31, 2009

Dear Sir,
This is in regard to my credit card No: [protected] in the name of SUMEET BUTALIA.
In this reference I would like to state that I am holding this card for almost 3 years, now due to slow down in economy I have lost the work I was doing creating lot of problem in generating liquidity.
I have been requesting the opeators of your bank to forward the request of settling the account or minimise the amount the removing the charges levied on the account, so that I may give/ pay the ammount in 3 Equal installments.
Kindly look in this matter as Iam genuine customer of your and want to pay what is actually due towards you.

THANKS AND REGARDS


SUMEET BUTALIA

I, dr. kanchan kapur, have used a credit card of HSBC bank for which a bill was raised by them for INR 6900.04 in 2007. I paid them the bill and fully settled the amount due to them. To my surprise, bank kept on sending me the bills without taking note of the above said payment by showing it due and as on date the total amount is INR 27000/- as per their bills.To my surprise, I started get threatning calls and sms from the collection agency, which I became used to after spending few sleepless nights. The final shock was yet to arrive in the form of filing a bad report in the CIBIL for my non payment which I took seriously as I was being refused some loan for my personal use. Despite my repeated mails and direct discussions with the bank, I am still receiving the mails and sms, which accordingly deprive me of my basic rights to live as a law abiding citizen of india who is fighting at own being widow and four children to support with limited resources. I would request the competent authority or the concerned bank to wake up and act accordingly instead of giving me sugar coated corporate answers as I am unable to cope with the mounting pressure.
Dr. Kanchan Kapur
Re: HSBC Credit Card Ref:[protected]KMM4772163I123L0KM

I have used HSBC credit card online for Makemytrip.com for an amount of 5000/- RS but the makemytrip.com wrongly charged me 5000+60, 000. And the same was intimated to HSBC before the stipulated time. And HSBC customer care asked me to pay 5000/-Rs and that they will recover from the client. It took them 6months to recover from makemytrip.com. HSBC recovered the complete 60, 000 from makemytrip.com. And the 5000 was paid in time with HDFC cheque.

BUT now HSBC is still charging me to pay the finance charges and interest charges along with overdraft charges.

Firstly, I did not use the amount
Second, I paid the amount i used

When i ask HSBC through email they say to register in their online banking and raise request. When i go to online registration they ask me CC num and its pin. The pin i do not have and if i ask for it they are asking me to pay the amount and then they will give me the pin.

Why should i pay for the amount which i did not use???

Hi,

My HSBC Credit card no. [protected] with the card name of Parameswaran Pillai has been charged for a DD for balance transfer that I had not asked for. Along with that I have written to the bank and followed up with the bank for 8 months, but nothing has happened to this .

They have finally reversed the DD Taken issues in November 2007, that I had not asked for 1 month back but have not reverse the interest on the same. I have been harassed mentally on this issue by their collection team. Finally they have asked me to close this card. I have been harassed so much that I am closing this card.

If there is any SIBIL consequences to this the bank is liable, My payment history have been perfect until I filled a indemnity for the DD. I had taken the stance that I shall pay for the amount that I am liable to pay and not for the amount where the bank has cheated and charged me upon.


Parameswaran Pillai

I hold a NRE account with HSBC Bank, M G Road Bangalore. Few days back I issued a cheque for an impotant deal and the cheque was rejected beacuse my signatures were not availbale with HSBC.

I am fined becasue my cheque was not cleared and this is solely due HSBC bank mistake that my signatures were not scanned and uploaded.

How can a bank issue a cheque book or create an account without the account holder's signatures? I need compensation for loss of time and money I have incurred.

Regards
Amol

From last three years I have been paying my IDBI home loan through cheque's from my savings account held with HSBC but for this current month August, I had a cheque "156601" bounced back for mismatch of signature. I was charged with amount Rs.280 extra from IDBI towards the cheque bounce as they inturn were charged by HSBC for the same.

There was no prior contact from HSBC bank before proceeding with cheque bounce due to mismatch of signatures.

Many of my friends have similar experiance with the bank HSBC. Thanks

I would like to make every Customer aware of the Strategy and conspiricy of HSBC Bank to loot customer money.

I recently got a statement from the bank where they have levied a Over limit fees of 500 Rs. Surprisingly they over limit the Card for 400 and Levied a Fees of 500. I have found that they are deliveratly doing so.

Let me explain. If they are having one crore Custmors and they give them limite of 400 each they earn 500 crore easily every month. Beware of this company and tell every Body of this Fraud. They will not easily reverse these charges.

I deposited a Demand Draft (DD) drawn on Desutsche Bank, Pune Branch on August 17, 2009 into my savings account with HSBC, Pune main branch.

The officer accepting the DD assured me that the DD would be deposited into my account on August 20, 2009 by evening. (This was due to a Bank Holiday on August 19, 2009.)

I visited the branch on August 20, 2009 since the amount of the DD did not appear into my "Funds in clearing" on August 18 or even on August 20. However, the officer I met with gave me assurance that I should wait till the evening of August 20, 2009. Finally, when the DD did not appear in "Funds in clearing" on the morning of August 21, 2009, I visited the branch once again. The officer I met with was a more sensible person as she checked with their clearing department and found out tthat the bank had misplaced/torn the Deposit Slip attached with the DD and hennce did not know as to which account it should be credited to. She told the account no. over telephone to the clearing department and assured me that the amount would be available for me to use on August 22, 2009 by evening.

Actully, the amount got credited to my account only by midnight of August 22, 2009.

I want to ask HSBC Ltd. as to how they are going to compensate me for the delay in clearing the amount to me.

Mahesh K Joshi

Dear Sir,

This w.r.t my HSBC credit card# [protected]. I was using this card
from[protected]. In October, 2006 I paid my credit card bill and didn't use
the card there after. Now I applied for a home loan and came to know from
the bank that in my CIBIL report an amount of Rs. 48, 000/- is showing as
overdue against that credit card. When I contacted HSBC customer care, they
informed me that the last payment I made was late so they added a late
charge on that and they added subsequent finance charges on that late charge
and arrived at the current outstsnding amount.

Now, my concern is why should I pay Rs. 48, 000/- to HSBC using doing any
spending using their credit card?

I sincerely request you to help me with this fraud by the bank.

Yours truely,
Supayan Dey

I have use HSBC credit card to Axis bank card ATM for the purpose of Cash advance. But at the time cash was not received instead of i get a message Transaction declined. But next month i get bill from HSBC bank for Rs. 8300/-. I gave complaint to the bank they said to wait for 6 month. But they provide the bill for every month. This month bill was Rs.23000/-. I received phone calls from collection day to day. But last three month i'm not get any call from the bank. Now my name was in cibil. I'm not get loan from other bank. So please advice what can i do in this case? How to move? For my security can i give complaint to police. Already i said to customer care executive can i gave complaint to the police but they said no dont do that just wait. Please advice