Hongkong & Shanghai Banking Corporation [HSBC] Complaints & Reviews

This is to inform you that i am stuggling with HSBC for the charges they levid which i don't know from where they charged and my card is expired in 2007, Please note that i met on 18th march to HSBC Connaught place branch and explain the issue and they and said you have to speak to somebody in collection department, they have given me the number of Jatin Arora ([protected]).I tried that number and after few days i got to know that i have to call other number number [protected] Mr Gaurav Girdhar, i tried his number and after so many trials he picks up and i explain that charges levy on my credit card is not mine and he said it will be taken care of and he was suppose to come back to me, but no response.

THEY ARE CHARGING MONTHLY SINCE 2007 EVEN MY CARD IS EXPIRED AND DID NOT SENT ANY STATEMENT FOR THE CHARGED MONEY NOR ANY PAPERS IN WHICH CONNECTION THIS IS BEING CHARGED. I HAVE WRITTEN SEVERAL TIMES TO THEM BUT THEY ASKED ME EVERYTIME YOUR AMOUNT IS PENDING TO PAY. NOT RESOLVING MY COMPLAINTS

I took 35 lakhs, smart home loan account for 180 months, within 36 months i almost cleared 30 lakhs, and requested to chnage the EMI instead of Tenure of the loan (everything was done in writing), the bank was still forcing me to pay the old EMI, they were not ready to change the tenure, when i didn't paid the EMI for two months ( it was calculated on the basis of old tenure), they started sending goons to my place, i said ok i don't mind paying the EMI as per old calulations, but in that case bank should not charge me the pre closure amount (@ 2%), some person By name of Raj infact told me ok will not charge any pre closure amount if i pay the full amount, which i agreed since i didn't wanted to get harrased by the goons, but even after paying the full amount in cash with preclosure amount, the bank is not releasing the papers, and infact they are charging me intrest on the overall loan amount????????????????
AND TO ADD SALT TO INJURY, I AM ONE OF THE PREMIERE CLINTE OF THE BANK.

Dear Sir / Madam,

My Name is (Sur Name) Ravuri, (Name) Srinivasa Rao. Since march 2008, I am working in Dar Es Salaam, Tanzania as Chief Operating Officer for Bidco Oil & Soap Limited and my contact number is +[protected] on two years work permit (Permit is valid up to March'2010)

Two weeks back when I applied for Housing Loan I was informed in CIBIL report there was an write off of Rs.71, 469 is written off as bad debts as non payment. While contacting HSBC through e mail requesting them to provide the transaction details they are repeatedly sending same misleading mail again and again which says "We can not delete your entry". I am not at all requesting them to delete my entry infact I am challenging them it is their mistake of showing the write-off wherein I have paid all my dues. If all the transaction details are provided I can prove them wrong. Also I have two more credit cards with the same bank. If I am not paying will not they chase me over mails (as I have all monthly credit card communication from HSBC which proves that they have my mail ID)

For your benefit given below is their reply & below is my mail. Pl do justice.

HSBC Reply:
From: HSBC INDIA NET <[protected]@hsbc.co.in>
Subject: Your HSBC Credit Card: 7577 (KMM4238933I123L0KM)
To: "Srinivas" <[protected]@yahoo.com>
Date: Friday, July 3, 2009, 11:44 AM


Dear Mr. Rao,

Reference Number:[protected]

We refer to your email dated 02 July 2009 regarding your HSBC Credit
Card.

We wish to clarify that, as per guidelines, banks are required to share
the data of their customer/s repayment behavior with CIBIL on a monthly
basis. Banks are not authorized to delete or remove a customer/s record
completely. Hence, we express our inability to accede to your request.

Please feel free to write to us for further clarification.

Yours sincerely,

Rebeca Rizwan
Customer Service Executive
The Hongkong and Shanghai Banking Corporation Limited
[protected][protected][protected][protected]----

My Original Mail:

From: Srinivas <[protected]@yahoo.com>
Subject: HSBC Credit Card [protected]
To: [protected]@hsbc.co.in
Date: Thursday, July 2, 2009, 5:47 PM

Hi,

Pl go through the all the correspondence below.

1. Mail from cibil to me saying there is write-off in your (HSBC) books for some amount
2. My complaint to HSBC saying all the due are paid and nothing is outstanding
3. HSBC wrote me saying they have not received payment that is the reason they had to write-off the outstanding
4. Mail from me saying I had paid all the amount due fro me. There is no single paisa which is outstanding. Hence requesting all the transaction details to enable me to prove that I have cleared all the dues. Also incase I am defaulting the payment howcome I am using two HSBC credit cards (even now) and you are not able to follow up with me.

So far I have not received any communication from you. Grateful if you can organize to send me all transaction details for the above mentioned Card (How that much outstanding arrived) to enable me to prove my all payments to you.

Hope to get the details as soon as possible.

Thanks & regards,
R.Srinivasa Rao
pan Card.No:ABMPR 8637 D
DOB: 02.03.1968



--- On Wed, 7/1/09, Srinivas <[protected]@yahoo.com> wrote:

From: Srinivas <[protected]@yahoo.com>
Subject: Re: Your HSBC Credit Card 7577 (KMM4217804I123L0KM)
To: "HSBC INDIA NET" <[protected]@hsbc.co.in>
Date: Wednesday, July 1, 2009, 11:46 AM
Dear Ms.Queen Banerjee,

Thanks for mail.

There is some mistake happened some where. I am One hundred percent sure we have cleared all your dues. Since I need to prove that all dues are cleared request you to organise to send all transaction details of this card to enable me to come with proof of all due clearance.

Credit card Number: [protected]
Please do the needful at the earliest.

Thanks & regards,
R.Srinivasa Rao
pan Card.No:ABMPR 8637 D
DOB: 02.03.1968

--- On Wed, 7/1/09, HSBC INDIA NET <[protected]@hsbc.co.in> wrote:

From: HSBC INDIA NET <[protected]@hsbc.co.in>
Subject: Your HSBC Credit Card ***7577 (KMM4217804I123L0KM)
To: "Srinivas" <[protected]@yahoo.com>
Date: Wednesday, July 1, 2009, 9:03 AM
Dear Mr. Rao,

Reference Number [protected]

We refer to your email dated 30 June 2009 regarding your HSBC Credit
Card.

Our records reflect that the card has been closed by the bank with
effect from 30 November 2007 and the outstanding on the same is INR
0.00. If the card is settled as per the settlement agreement the details
will be updated in the CIBIL records as "Written off".

Please note that Written-off" is the point at which the creditor writes
off the account balance as a "bad debt." It usually happens after six
months of non-payment. Our records reflect that your card account has
been written-off and has been zeroised by bank .Thus accordingly the
data has been submitted with CIBIL .

As per Reserve Bank of India guidelines, we provide credit information
relating to our Credit Cardholders to Credit Information Bureau ( India )
Limited (CIBIL) on a monthly basis. The information provided reflects
the status as at the previous month-end and includes information
regarding whether the Credit Card account is regular or delinquent.

Hence your card status is reflecting as Written off. Further we wish to
clarify that, as per guidelines, banks are required to share positive
and negative data of their customer's repayment behavior with CIBIL on a
monthly basis. Banks are not authorized to delete or remove a customer's
record completely.

We have arranged for our officer to contact you regarding the
outstanding on the card, and they shall contact you at the earliest.

Please feel free to write to us for further clarification.

Yours sincerely,

Queen Banerjee
Customer Service Executive
The Hongkong and Shanghai Banking Corporation Limited



[protected][protected][protected][protected][protected]

Dear Sir / Madam,

I had HSBC credit card number: [protected] which was closed after paying all the dues. Also presently also I am having HSBC creditcard and a loan which is paid on time without any issues. For your verification my details are

Name: Ravuri Srinivasa Rao
DOB: 02.03.1968
Pan Card: ABMPR 8637 D

Presently I am working as COO, in Bidco Oils based at Dar Es Salaam, Tanzania (E.Africa).

Last week when I applied for housing Loan I was informed that above mentioned card is having some issues. I wrote to cibil and get the information which is pertaining to the HSBC card (Mail from cibil is given below)

I tried to reach all your HSBC numbers but of no use one is giving another number and I am calling them in circle but of no use hence writing to you to solve my issue.

Concern: I have paid all the dues without any default then why outstanding is showed as written off. Can you calrify me please.

please treat this urgent.

Best regards,
Ravuri Srinivasa Rao


Last week when I so


[protected][protected][protected][protected][protected][protected]-----
From: <[protected]@cibil.com>
Date: Tue, Jun 30, 2009 at 9:07 AM
Subject: Re: Fw: Re: My Credit Rating - Control No. 39.73.65.193, Id No.HF 63071109, DOB 02.03.1968.
To: Srinivas <[protected]@yahoo.com>



Dear Sir,

With reference to your mail, please find the status of the control number 39.73.65.193 as follows:

AccountNum: [protected]
Reported By: HSBC
Account Type: CREDITCARD
Ownership: INDIVIDUAL
Date Reported:[protected]
Open Date:[protected]
Amount Overdue:0
Account Status: Written Off

AccountNum: [protected]
Reported By: ICICI BANK
Account Type: CREDITCARD
Ownership: INDIVIDUAL
Date Reported:[protected]
Open Date:[protected]
Amount Overdue: 6, 207

Regards
Neeraj Amin

I was using a HSBC Visa Gold credit card ([protected]) since late 2009. In December I did not receive the statement on time even after calling customer care. I request for e-statement, that was also not sent on time. I anticipated the due date and due amount of my own and paid the same. However the due date was missed by few days and the amount was also not the exact ( i think I paid Rs 70, 000 and actual amount was around 77, 000). Because of this, late payment fee and finance charges were imposed and it was not waived off even after I called customer care.
This fee and interest fee keeps mounting up. I have stopped using the card for last few months and cleared all due amount which I have spent for purchasing. The only outstanding amount is now cumulative late payment fee and interest charges, which they are not reversing.

Dear Sir,

This is regarding my HSBC GOLD CREDIT CARD.I was using HSBC CARD - [protected], and had sattelled my Credit Card account in the year 2006 for Rs. 35000.and after that I am still receiving Credit Card statements regularly with interest charges and phone calls also from the recovery agents.I called and talked to the HSBC call centre(Customer Care Executive) several times regarding this issue but there was not any satisfactory answer as they always told me that talk to our recovery department, and when I called the recovery dept. they said that talk to Customer Care regarding this matter.

Then I went to NOIDA at HSBC BANK to solve this matter, and I met Mr. Hitesh Arora and explained him the whole matter and show my satellment latter.At that time he took my Credit Card number and said he will revert back soon.I had regular follow-up for more than 3 months with him but there was no proper responce from his side.after that he started avoiding me.

I was receiving phone calls from the HSBC recovery agents regarding the payments after 3 years(approx.). few days back I again Received a call from the recovery, and I again explained her the whole issue, Then she took my satellment number at that time after that I am still receving Credit Card statements with a huge amount of interest.Due to this matter me and my family is very much tensed.I request you to kindly solve this matter as soon as possible.

Regards,

Shivam Bhatia

Respected Sir/Madam,

It is the matter of great regret that HSBC Bank Credit card dept has failed in investigating and settling my a/c instead it is harassing genuine customers like me over threatening telephonic calls and sending card statements for the fraudulent transaction amount along with finance charges accumulating to 22, 000 INR as of May 09.

Just to brief about the complain details, on 10th October 2008, when I called up HSBC customer care to enquire about my exact outstanding balance, I came to know of a transaction for USD 252 (INR 12196.62), billed at AMBASSADOR FRONT O which was fraudulent.

Upon hearing this kind of transaction which is of fraudulent in nature occurred on my card, i requested to block my card with immediate effect to avoid any further fraudulent transactions to occur which was done by customer care person on 10th October 2008 at 7:35 pm.

Since after the 1st complaint, I have lodged complain in all the modes like faxed the filled in Customer Dispute Form along with the required documents, mailed in hsbc customer care mail id, submitted the hard copies of Dispute Form along with required documents.

Every time, i repeatedly sent follow up mails to HSBC customer care mail id, i was getting a fresh acknowledgement mail from HSBC without keeping the mail trails.

Even after I made the investigations with the proof details explaining to the level of Assistant Manager, Debt Dept of HSBC, I have not received any response with respect to my account settlement.

Instead i am getting threatening telephonic calls to pay the amount which actually of fraudulent in nature.

Can i be guided what to be done next.

Thanks & Regards,
Biswanath Sarangi, Mumbai.

Credit card was given as life time free but after a year i get a yearly chages bill.
Tried contacting customer care to talk but they need some pin to reach them so failed to contact . Checked with bank and they want me to talk to customer care . Its all most a 6 month i am getting bill every month with interest on the TOP

Need help to reverse this amount.

Thanks,
Amit Tuli
Mob[protected]

Dear sir,

Re: Grievance against unreasonable amount levied in billing statement .

Regarding the above I would like to appeal you that, a HSBC CRDIT CARD has been issued to me for the period April 2007 to April 2009. In this regard, I would like to bring to your notice, that, in the process of purchasings by using the card, I was making payment as per the charge slips before the due date every month, by cheque/cash. But in the month of July 2008 I‘ve not received the bill, and I’ve made payment 2 days after the due date and for which the additional charges levied in my billing statement. Immediately I approached to your CUSTOMER CARE with a request to revert the levied amount, and they assured for considering my request. But very regret to say that they have not reverted the same till date. In spite of giving reminders in every month on phone, your people keep on assuring me till expiry of my card i.e. April 2009. Further, I received renewed card in the month of April 2009. . I fed up by getting interacted with your customer care who assured and ensured me to solve my problem And now, after getting renewal of the card, they are denying to do so and answering that it is gone out of their purview and they are keeping me waiting on phone with an assurance to connect with their supervisor or higher authority, but unfortunately till date they have not succeeded to connect. In the month of May finally I talked with your customer care and as usual they failed to keep their assurance. Today I received the statement for the month of June 2009 showing the levied amount. I personally fed up with the services of HSBC CREDIT CARD CUSTOMER CARE who never cares their customer.

Now, before using the new card I want to close this issue and I want to get revert the amount showing in my statement unreasonably. If such transaction is not possible I hereby request you to cancel my renewed credit card and guide me to where I have to submit the same.

Finally, I’m approaching you by this mail with a hope that being a Higher command/Executive, my problem of reverting of levied amount will be solved by you with in no time and I may get positive reply.

Thanking you. sir.

Yours truly,
MANTHA REVATHI
HSBC CARD NO. [protected]
VISAKHAPATNAM
[protected]@uiic.co.in

my hsbc card no [protected]. i deposit all amount Rs 48230, which is settaled by company hsbc.now i applied 4 home loan, in there inquiry it still showing Rs29000.due 2 this i m not able 2 to get home lone. pls remove that amount as soon as possible. i deposit that amount in hsbc connaught place branch on 13/02 /09.thanking u.

Dear Sir

I do not have any pending matter with HSBC credit card. and I am also not using HSBC card since 2005 Now suddnly I came to know that HSBC has not canceld my card and showing the balance of Rs160000 in which Rs 150000 shows as intrest. how it is possible form 2005 to 2009 1.5 lace intrest on the principle amount of Rs 5000. I am planning to move in the court.


Regards
Rajesh Rohela
[protected]

To,
The Officer in charge.
HSBC Credit card department
India
Special attention to:MR Shafi
Sub:-Credit Card Number: [protected].
Hi,
My problem is like this I am a credit card holder of HSBC from last approx 2 years .As per my bill payment i made a payment on 28th March 2009 of amount 1200.00 cash through a agent and my receipt no is-0705638.when i got my next bill on 6th april 2009 my last 1200 payment was not reflecting on the bill then i gave a call to customer care also i talk with many people but nothing happened . at last i gave a complain with no-[protected] to Miss Prashanti on monthn of April and she assured me that in your next bill it will be corrected .In month of May when got my bill still my 1200 amount was not reflecting then i got a call from Mr Shafi one of the senior officer and asked me to send the receipt through fax([protected]).And i faxed it on 11th may 2009. Again i after 1 week i gave a call to know my status but in reply i got that they have not received my fax and i need to send it again.So i send one more fax of my receipt on the above same no on 20th may 2009.After that i got my June month bill and i saw same thing and there is no change on my balance and again i gave a call to customer care they keep on telling that it will be corrected in next 2 working days, 3 working days...like this.And today(23rd june 2009) i called to Customer care MR.Chandrashekra pick the call and everything is as it is .There is no chnage on my status.

So finally i bringing this issue infront of all.And this is gain mentaly harassing and so bad service that HSBS providing.
Think for me that how much it is painful to write & to talk hours & hours on phone by wasting time & money too from last 3 painful months. So I am requesting you please do the needful ASAP.
It would be great help if you go by enclosed statement figure wise & give your honest report.
Now I want to put a case for mental harassment & for that Rs. 1, 00, 00000/-
Again MR. Shafi (who is handling my complain) please colse this issue ASAP.

Regards,
Sarmila

Dear Sir,

I was using the credit card given by HSBC Bank. The bank has tie up with an insurance company called Tata AIG. This insurance company issued me a policy without my consent and any signature and the insurance was charged from my credit card. after repeated reminders the policy was not canceled and the overdue amount on my credit card is increasing. The bank is calling every now and then for overdue amount which i have not used and has reported in CIBIL.

I request you to please help me in this regard.

dear sir,

I have 2 credit card of hsbc bank. They are not sending credit card statement online properly.in this connection I am not known to exact position of my expenditure. I have also acquire personal loan before some time and a monthly installment being recovered in my account for Rs 4350.00.Regarding personnel loan bank statement shows entry up to march month only.Details of credit card and personnel loan are as mention below.
Credit card No(1).[protected] (2) [protected]
Personal loan account No.[protected]
customer-218.436772 installment Rs 4350.00 per month
I am facing lot of difficulty because the bank is not sending credit card statement in time and after that they charged late payment fee.Bank should maintain proper record.

Dear Sir,
I have been using HSBC credit card for more than 2 years & i had done the payments everytime on time.Once i have dropped a cheque and it clearance took time.In next time these ppl cahrged with late fee.I asked them to revert back, they didnt agree and i asked to cancel the card.My card was cancelled.i got call from settlement department to pay 1k amount for the late fee which they didnt revert back.they said they will courier the papers from delhi to my bangalore address and i willbe getting it within an month.I agree to that and asked them to close the issue.
But these people didnt courier me anythng.Again after few days i got a call and same thing repeated.They said they will courier the required the stuff and i should pay 1k and close the issue.they agian verified my bangalore address and told me that within a week i will get the same.
The above incident repeated 1-2 times agian.
some 15 days back again they said the same thing and said this time they will surely courier everythng and i sholud pay 1k.
Now from yday they are calling me repeatedly and asking me to pay 6k amount.which has been accumulated now.1k + late fees for few months.
I told them repeatedly that till past 15 days these people were saying me to wait for courier and then pay the settlement amount.
now they are demanding for 6k & are continuing sending me bills every month with added late fees.
i asked to verify with persons who had been calling me for from so many days.but they are not ready to do that also.
regards,
dipti

Hi sir,
This is Compalint regarding a fraud which done by HSBC cards.when I applied for a HSBC credit card they said this is life time free card and i was using this card from past 2 years without any problem.Now suddenly they have charged annual fee against my card.When i call to customer service they are telling this is not a life time free card.They have not informed any thing regarding this even asking so many times they never said this is not a life time free card.but after chargin annual fees they are not ready to reverse back the charges.
Please have a look into this issue with priority Now they sarted charging what ever they wanrt can i expect to our govt to stop these type of fraud.

Thanks
Mayank Kumar

Dear Sir,

I am Vijay Borse and I stay in Pune Maharashtra. I am receiving threatening calls from HSBC recovery agent saying that I owe them Rs 22, 000/- towards the payment of credit card bill. The person has first called my wife and asked for my number saying that he is courier agent. The call came from Delhi from[protected] on[protected]. He then called on my mobile but as I was in meeting I could not take the call. I tried calling the same number on same day and next day one person came on line and said that it is PCO number. On 17th June 2009 I got call from [protected] & [protected]and the person said I owe Rs 22000/- towards HSBC credit card bill and I should pay Rs 30000/- as a fine. I asked him to send me detail statement so that I can verify the same as I was in possession of credit card 8 years back i.e. in 2001, and I did settled all bills outstanding at that point of time. The person did not listen to me, abused and threatened me that he will make sure that I do not get job, my visa will be rejected and I will not get any loans henceforth, he also abused me over the phone. Within span of 30 mins i.e. between 3.00 PM to 3.30 PM he called 9 times on my phone and 9 times on my wife’s phone. My family was terrorized by these calls and the family was traumatized and everyone was mentally disturbed by these threatening calls and mental harassment by the credit card company.

Myself, my wife and small kids are now under constant stress, they are very disturbed by this constant threatening on phone.

I have complained about this in Chatushringi Police station in Pune on 17th June @4.00PM. The offence is registered under section 507 in the police station.

I would like to complaint about this, need to know what are the procedures about these things and how can we stop this as me and my family is under metal stress. I do not have intention to avoid bill payment if there is any but I need to get proper statement from Bank explaining the details.

Can you please help me takeing action against these recovery agent and bank as they are threatening me and my family which is not at all acceptable.

Please let me know if you need any documentation in this regard.

Regards
Vijay Borse

Hello Sir,

I, Syed Sydulla, had HSBC credit card whose number is [protected]. Since I missed the card, I called the customercare of HSBC and asked them to cancel my card (I did not remember the exact date .But the year is 2007). At that time there was some outstanding on my card. I have paid the amount of 1010/- towards my card and thought the outstanding was cleared. I got state statement from BANK saying that there is 1010/-CR in my account. So I thought that i don't have any outstanding. I haven't done any settlement with them. They haven't sent me any intimation that I am having some outstanding on my card. But they entered my name in CIBIL saying that I have done settlement with them. How come this ?
Sir HSBC not intimated me after cancelling this card that my name going to be entered in CIBIL. I did not get any intimation. After cancellation of my card the statements which I got are showing that I am having 1010/-CR in my account ( Please find the attachment). That is why I thought that I don’t have any outstanding on my credit card. If HSBC would have intimated me that I was having certain outstanding on my credit card I would have cleared that outstanding at that time only. Without any intimation they kept my account status WRTTENOFF in CIBIL. They haven’t made any settlement with me. I didn’t get any letter from them except the statement which is having 1010/- CR in my account.
I came to knew this when I applied for Housing Loan from State Bank of India (Vijayawada). SBI got report from CIBIL saying that my account status is showing WRITTEN OFF in CIBIL. That is why they kept my Loan Application on HOLD.
I informed HSBC bank regarding my name in CIBIL. Then they sent me reply mail (Please find attachment) saying that at the time of cancellation of my card I am having some outstanding on my card.
I have to pay 499.60/- along with incremental charges to regularrize my account status in CIBIL.
I have sent them mail regarding the amount that i have to pay and I got reply saying that i have to pay 2700/- towards my credit card.
I have paid the amount (2800/- .Please find the receipt as attchment) on 13th of this month. Now I am asking them issue me NOC or NO DUE statement. But they are saying that they can't provide.
How come this sir??

1. Without any intimation they entered my name in CIBIL.
2. Because of this I had to lose 2800/- because of their mistake. If they have intimated me I would have cleared the outstanding at that time.After cancellation of my card the statements which I got are showing that I am having 1010/-CR in my account ( Please find the attachment).
3. Now they are not providing me the NODUE statement.

Sir my Housing loan application is HOLD and the last day for availing the 8% Rate of Interest on Housing loan from State Bank of India is 30th of June. When I contacted CIBIL, they are saying that it will take more than two months to update my status in CIBIL. They also said that If HSBC send my details as early as possible to them they can do some thing.
I went to HSBC Branch many times and met the recovery department people and collection department people but no response.

Attachments:

Outstanding HistoryFromHSBC_mail.JPG ------- this contains my credit card payment history
mymailtoHSBCfor the Amount.JPG ------ this is my request to HSBC for the outstanding that I have to pay.
AmountSuggestedBy HSBC_mail1.JPG ------- this contains HSBC suggesting the amount that I have to pay to make the balance NIL.
AmountSuggestedBy HSBC_mail.JPG ------- this contains HSBC suggesting the amount that I have to pay to make the balance NIL
Paymentconfirmation.JPG -------Payment confirmation mail from HSBC
Receipt.JPG -------My payment receipt

Please do me the needful sir.

Thanks & Regards,
Syed Sydulla

My name is Avinash Padmanabha. The below details is regarding HSBC Credit Card - India, which is a ripp off Financial Institution in India for it's consumers. And I am a victim of this HSBC Credit Card India's humiliation.

I have been a HSBC Credit Card customer for more than a year now and have never been a defaulter. I have made sure my payments are well within the due date always. Till date I have not defaulted any of my payments with HSBC Credit Card.

I have been given a credit limit of RS: 50, 000.00 and me being a consumer, this credit limit is for me to utilise and repay well within the due dates with any interest charges as applicable by the financial instituition. I have made sure my transactions does not go beyond the credit limit as I am aware that the financial instituition has the rights to levy an overlimit fee. And I have made sure none of my transactions has crossed the credit limit. However, if the finance charges are levied for the transactions I have done and because of the interest charges, my outstanding crosses the limit, why am I being harassed. I make sure my payments are made well within the due date.

On having the statement generated and found that the outstanding crosses the credit limit, even though my actual transactions has not crossed, the FI levies a overlimit fee of RS: 500.00 immediately and sends my contact details to their collections team and they harass me with phone calls like a crazy mad person. They call me on my cell phone & lalndline continuously. I have not missed any calls, I have answered all their calls. They call about 20 times a day and most of them are blank calls. They do not speak and when I hangup, they call back immediately on my landline or on my cell phone. Out of the 20 odd calls they call me, the reps speak to me just once or twice. Rest all or blank calls and they harass me. The reps are very very arrogant and they talk like... very very bad. I had never experienced this kind of harassment with any other FIs as I have accounts with HDFC, ICICI, Deutsche & Barclays. None of these FIs harass me this way. Infact they do not contact me at all. I have never had calls with any of my other FIs. I have been making regular payments with all my FIs without missing the due dates. At certain times my credit limit has crossed with other FIs, but they do not harass me like how HSBC does. Nor they do not charge me an overlimit fee if the interest charges has made the outstanding croos the limit. What is so special about HSBC. Moreover, HSBC credit card's intererst rate are very high at 3.30% per month, which is 39.60% p/a. Along with this they charge 10.30% of service tax for every charges they levy on my account.

This is a RIPP OFF. HSBC CREDIT CARD INDIA IS A RIPP OFF. HSBC CREDIT CARD INDIA, cons their consumers too much.

Ph# from which I am being harassed: Just check out below and analyze how harassing is this. Isn't this harassment?

[protected] = 10:16am, 10:17am, 10:21am, 10:30am, 11:08am, 11:09am, 11:32am, 11:33am, 12:39pm, 12:40pm, 3:45pm

[protected] = 11:01am, 11:15am, 11:30am, 11:31am, 11:51am, 12:10pm, 12:37pm, 12:38pm

Dear Madam/Sir,

This is to state that I am not holding any credit card with HSBC bank.
However, I have received 2 SMS recently from HSBC bank stating that " The payment for your credit card ending with 8848 has been generated.Payment due on 02July09, total payment due Rs.36486 & minimun payment due 1824."
Also, I received another SMS stating that "You are eligible for an increase in credit limit on your HSBC credit card 8848 from Rs. 50, 000 to Rs. 60, 000."

I request you to kindly check if there is any credit card issued on my name with HSBC bank & thus let me know on himani.[protected]@polaris.co.in

Just to inform that : I will not be responsible for any such payments due on my name.
A quicker action is appriciable.

Thanks in anticipation!

With kind Regards,
Himani Proothi

Dear Sir,

I have taken loan from HSBC (Pragati Finance) loan amount Rs.50000/- for tenure of 24 months EMI Rs. 2563/-. Where 23 EMI got cleared but the 24th EMI is not cleared the HSBC is not presenting the cheque, when called up the customer service they are asking to pay in cash the last EMI, why should I pay cash when my EMI cheque is lying with them.

Often collection executive visiting my residence for payment, I told them to bring the cheque and collect cash or present the cheque, but they are heeding to what I say but periodically they keep visiting my residence. Please do the needful to close this issue.

Thanks & Regards
Jude Jayaseelan.A