Hongkong & Shanghai Banking Corporation [HSBC] Complaints & Reviews

FYI
i have applied for a peronal loan of one lakh INR from idbi bank where i am holding a salalry account, but the loan got rejected on the grounds that in the cibil an unpaid credit card outstanding of rs 10869 INR was reflecting of some bank, based on the control no[protected], provided to me from idbi bank i wrote a mail to cibil with all my personal details, Cibil replied to me that the nature is credit card, the bank is Abn Amro. this was surely to my surprise, i never used a credit card other than hsbc, i never banked with abn abro, never applied for any of thier product, never had any interaction to then till that date, so based on the credit card no, i called up their help ;line no, the automated system asked for a tin no for that card, now how can i possibly have a tin no of a credit card which doesnt exists for me!then after n number of tyring finally a customer care executive did attend my call, only to ask me verifivation questions, like my date of birth, i told mine, then she replied that the same doesnt match the bank records, and that she cant share any information regrding the same, thus i had to visit their ju branch, where again a customer attendant, asked me to call their help line line, thus giving vent to my irritations as i raised my voice mr vipul samayni, took m y complaint, & provoded me his e-id, & asked me to wait for another 10 working days that is 2 weeks precisely ...now that two weeks has also passed by, with replies from cibil like they are discussing the matter with the concerned bank ...god knows what they are discussing .Sir i will like you to intervene & do whatver is right .

thanks
Suman Roy
Mumbai
[protected]

HSBC Credit Card — NEVER USE HSBC CREDIT CARD

I am suggesting all of you not to use HSBC credit cards as they are cheating people like anything......


Because there is no option to pay the amount online if you do not have HSBC bank account and if you will drop check it will not be cleared on your due date

HSBC Credit Cards — HSBC no system of records

I had cancelled my credit card from HSBC on July 2010. The bank officer in Gariahat Branch kolkata stamped my application with CArd destroyed and later I received letter from HSBC confirming the cancellation. In April 2011 HSBC sent anuual fee notice to my home. When I call their call center they inform me that the card is still active in their system. Are they stupid ?? Now I am wasting my time telling them they can confirmed to me that the card is cancelled. Great Job HSBC hope someone reads these posts and never gets credit card from your bank ever!!!!
Indranil BAnerjee
Kolkata

Hi Indranil,

What has happend to you is a common issue people face while closing a card. Banks never have their records updated on time. Now apart from this i am pretty sure your CIBIL is also affected and due to this you will suffer when in dire straits you will need a loan and a bank will not approve of it. If you would like help with this to sort it out in a legal manner contact me on[protected]/ [protected] or email me at [protected]@debtdoctorindia.com

Kindly provide e.mail address of customer care of ABN AMRO BANK IN INDIA/ NEW DELHI.
Thanks
ASHA NANDA
E.MAIL ID, [protected]@yahoo.com

To
Mrs Sathya srinivasan, Nodal officer


Dear Madam





my credit card no[protected], after settlement in the year of 2007 still Iam receiving bill . more over my card was LIFE TIME FREE card the amount RS 2232.69 has cropped up from ZERO balance . I once again request u to kindly treat the card as canceled and all dues may be reversed as this is not
claimable from your end .
TARUN JYOTI MUKHOPADHYAY.

Dear Madam

This has in reference to the HSBC GOLD card No. [protected], after settlement in the year 2007 still i am receiving bill. More over my card has already cancelled on my request but the amount rs. 9179 has cropped up from zero balance. You are requested to kindly treat the card cancelled and all dues may be reversed as this is not claimable from your end.

SUSHIL KUMAR

Even I had the similar issue and had the same experience with their support .. Please contact nodal officer. details in HSBC website or write to RBI

HSBC Talk-199 — cancellation of connections

Respested Sir /Madamme
My name is Sanjit Kumar Paswan, i work For HSBC, and had taken up two connections.I am happy with the service and have no issues with the service, coverage and the product, but I am so sorry to tell u that i will not be able to continue with the connection for the time being...But YES...I would love to have business with Vodafone again in the future.
Your keen interest regarding this matter shall be highly obliged.
Your Sincerely
Sanjit Kumar Paswan
1.my vodafone numbers are
[protected] & [protected]

hsbc is cheating people by sending credit cards without even requesting for it and the call centre people behave very rudely when called up its unethical behaviour .i think its high time RBi takes serious action against them

HSBC PERSONAL LOAN-CHENNAI — IN DECENT AND ARROGANT BEHAVIOUR

I HAVE TAKEN PL .TILL NOW I PAID 17 MONTH EMI.BALANCE EMI 31.IN THIS MONTH DUE TO SOME PERSONNAL REASON I HAVE NOT CHECKED BANK FOR THE MONEY.SO EMI NOT CLEARED.ANY HOW WHEN HSBC PERSON CONTACTED I TOLD TO COLLECT ON WEDNESDAYBUT NO ONE TURNED.INSTEAD OF COMINIG AND COLLECT THE MONEY THEY PHONED AND THREATNENIG THE PEOPLE WHO ARE IN HOUSE.
IS IT CORRECT? IS IT NOT VOILATION OF CODE OF BANKING.THE ADDRESS OF THE BANK.MANAGER.HSBC BANK, DR.RADHAKRISHNAN SALAI.MYLAPORE.CHENNAI.

I stognly agree with this thing. HSBC call center employees are most ill mannered employees in the industry. They do keep disturbing from the said numbers repeatedly. And also with rude & slang languages. They make calls from these numbers to anywhere in India. I appeal to local people of Chennai that if they get these type of calls they can take strict legal actions immediately due to their locational advanntages. One & half year back HSBC irretated me for taking a personal loan from it. Somehow, I got trapped in their net. And took the loan and activated an ECS to one of my bank accounts. For personal reason, I had stopped operation in that account 5 months back. From then no body from HSBC bothered to activate ECS to my another bank account. Since then I regularly paid the installments in cash within the month of respective ECS without any fail. But every time the due date for ECS crosses, these animal like HSBC employees keep disturbing repeatedly with their illed mannerism. Even after telling the specific date for giving payment they keep disturbing. I think in Indian, RBI should take steps to control this illicit banking systems of HSBC. In this era of shere competition how can a bank like HSBC employ and train their employees to behave with customes with sick manner?

HSBC and some other foreign banks are cheating and exploiting Indian public though their various products viz. home loan etc. They are openly flouting and violating RBI rules and guide lines and this scam is going on as the meek protests of few Indians do not register strong enough with the concerned authorities. HSBC takes full care and control to see that they comfortably violate the RBI guidelines in a smart way and they continue to exploit the Indian public at large. The licence of such banks should be re-examined as they do not have any concern or moral stand towards the nation. Even the authorities at HSBC never responds to any wrong doings but only a computer generated polite reply is given every time. The licence of such banks should be cancelled by RBI keeping in mind the interest of Indian public and their own authority in the Indian Banking fraternity.
It is a shame that such foreign banks are still exploiting Indian public at large in connivence with authorities who are corrupt and unscruplous.This scam is going on for quite some time and unfortunately in a county like India it will come to light and be exposed only after thousands of innocent victims like us are exploited and who do not have any choice but to express and share their grievances and horrific experience with others so that do not fall prey to such banks.It is very ironic that their chairperson Ms.Kidwai says so many responsible and positive things about banking in the media and talk so much about the welfare of the customers but she does not feel fit to attend any of numerous letters which is sent to her. So now it is very clear that bank like HSBC thrive on exploiting Indian customers by tactfully violating all the rules and regulations set by RBI. I appeal to the Consumer Society and RBI to take action and see that HSBC do not continue like this.

HSBC is making money with cheap tricks. Their personal relationship managers come begging at the door-step for investments to be made, they pull up all their sales talks and when money(investments) are to be redeemed, they ask you to come to their branch which is nowhere close to your house.
I am such victim- my name is XXXXX. I have an account in HSBC for 9 yrs at the Andheri(E) branch. I trusted my RO and my savings have landed in Juhu Branch.If i wish to redeem my savings I have to tell my RO what is my problem, and then He tell me to come to the JUHU branch from _ time to _ time. because he is sitting there, and I should fix an appointment with him to get my own money redeemed, this present Ro's is Mr Inder Pal Soni.I have yet to see him, while my investments have changed hands with 6 of his predecessors in span of 3 years. The bottom line is these so called RELATIONSHIP MANAGERS are never bothered with service but to fill in their annual targets. I cannot imagine how my investments have reached JUHU branch ..its only because I trusted in their sweet talk. The RO's of HSBC you SUCK

HSBC FOOLING BANK

I went to the bank just to put my Rs.1000000/- to fix deposit in HSBC itself; I don’t have any intension to buy life insurance policy, because I already have two LIC policies.
Mr.Arpit Maheshwari from your bank advises me to put Rs.800000/- in fix deposit & put Rs.200000/- in to 3 years fix deposit & against that I will be cover for the insurance of Rs.1500000/- this is what I got in my mind & I trusted bank & Mr.Arpit Maheshwari, so I guess at this point I made a mistake to trust in your bank.

From beginning I am trying to tell you that I am innocent in this matter & your bank representative guide me in a wrong way, but you are more interested in proving how your bank is right in a legal way, how your welcome call from Canara Bank is right, instead of trying to understand my complain.

You can go through my banking history with HSBC since 1987, go through my credit history from the day I got my first credit card from HSBC. You will find I am the most decent & loyal person for your bank, so I got hurt most when I realized that your bank representative fooled me, he play with my faith & trust in your bank.

Can you think beyond legal & prosecutional provision? Can’t you feel, I am innocent in this matter?
Can’t you feel Rs.200000/- is not big deal for me? Are you trying to understand what I am trying to convey you?

Today I have a bad feeling that my own bank HSBC who I trusted like my family member did this with me.

Try to think beyond profit & loss, try to think about relationship with loyal customers.

Still you feel your bank is right, I don’t have any further words to say.


With Best Regards,

Nikhil Vagal

My mother Smt. Saroj Rastogi is holding a saving A/c No.[protected] in your bank.
From last two years she has been complaining about not recieving her account statement.
She has complained about it n number of times in person & even conveyed the same through me but your guys looks too busy to solve such a small request.
Being almost 70 years old I can expect her to go every time to your branch for the same & thats the reason I am taking care of her request time and again.
On top of it today after so long, on asking about the same, the front desk lady Ms. Jasneet (who was very rude)gave me a waiting slip to file the complain on one of the counters.
Though they were handling all new customers but they made me wait for 15 minutes to be exact after that I left your bank in disgust as all of them looking too busy to attened. Going through such a rude behaviour of your staff I am closing down my account tomorrow & will shift her account shortly.
Alok Rastogi ([protected])

I have made up my mind to do what I have mentioned but hope your guys will learn something from this.

Alok Rastogi

HSBC — Lost my passport

Hi Sir/Madam,

I have lost my passport on 26th of May and don't have any xerox copy of my passport number, instead I am unable to file a FIR can you please help me out in this regards.


Regards
Lawrence

Dear sir, I am holding credit card no [protected] last five years. Today i have received statement of my credit card showing a debit of Rs 995 towards CPP ASSISTANCE SERVI P GURGAON IN. Sir I have not applied for that nor I want that policy. Without my knowledge Rs. 995 debited my account
Kinly revert tha same bebit amout and credit may be given to my account.
Thanking you

P.RANGANATH BABU

I HAVE A RECEIVED A COMMUNICATION ONE Mrs.MARRY ELIZABETH MARS VIDE HER EMAIL ADRESS [protected]@yahoo.co.uk intimating that She is non Executive Director with Hsbc Bank Plc.UK giving her adress HSBC HoldingsPlc, 8 Canara Square London E14 5HQ Telphone No.[protected].She has signed as General Secretary on ending the letter mail.I would like to get a clarification as to whether Mrs. Marry Mars as above is non Executive Director of the bank and holding the post as stated above if so please intimate me the correct number at the bank .If she does not have any connection or holding any post with Hsbc Bank Plc UK, please inform me back immediately enabling me to be careful in handling her from a far distance place INDIA.

IF YOU ARE NOT HANDLING THIS QUERRY, PLEASE PASS ON THE SAME TO CONCERNED UNDER COPY TO MY MAIL AND OBLIGE .

AN IMMEDIATE ACTION WILL BE HIGHLY APPRECIATED. THANKS AND AWAIT.
CHAND BABU BAIRATHI INDIA

my crdit card hasbeen lost my card no .[protected]

Sub:- Account No.[protected]

Dear Sir,

I understand that undue interest / penal interest is being charged on my above cited account.

I would like to repay the complete outstanding amount in one go, you are requested to confirm the outstanding till date after waiving off all the undue interest / penal interest charges in my account earlier.

Regards,



Shamsher Singh

i love u jasneet{HSBC)

HSBC Holding Plc
8 Canada square, London E14 5HQ,
United Kingdom
Telephone:[protected]
Email; [protected]@yahoo.co.uk
Attn; Mr. GJK Steyn,
Sir,

We really confirmed your passport The reference account number is HSBC/[protected] while this is address 8 Canada square, London E14 5HQ, United Kingdom.
Below is our general secretary name for you to use to transfer our bank the requested fee by western union money transfer and you attach to us the receipt of your transfer for easy collection. Western union money transfer operates in post offices and banks.

Madam Mary Elizabeth Marsh
HSBC Holding Plc
8 Canada square, London E14 5HQ,
United Kingdom
Telephone:[protected]

We anticipate your call and message for more co-operations.
Yours Faithfully,
Mr Micheal A.Calcious
Legal Department
Direct. Line;[protected]

Above is a letter sent to me. Can you please confirm ALL the details to state if it correspond with ALL your details.

Thank You

Gert Steyn

Dear Sir,

My Card No [protected]. our due date is[protected] I have made complaint so many time that I am not receiving my statement, but every time we were to asked for statement, your side reply that you will been sending copy through corriour, Is it neccassory every time, we are to Inquire the balance from your call center, if in that case some time we missed to repay in time, who will be the responsible. We find that this is your general practice to make your customer fool and charge penalty and late fee charges. This time we are very clear to you that incase if any charges comes to in our statement due to your delay in sending statement we will be forced to complaint against you in consumer form.

thanks

ashok arora
date 28/10/09
[protected]

dear
i want know the telephone and fax number in below is true for 8 Canada square London e145hq united kingdom : [protected] fax: [protected]
because we have a bank guarantee from here

HSBC Bank should call their customers directly to get the customers feed back.
Then only they can really understand where they are... and can review these complaints.
Otherwise it will be blind...
My complaint...
So many calls from third party regarding balance transfer, tour/airticket package, tata aig.
then lot of wrong commitments behalf of HSBC. We customers are sufferers. Finaldecision of genuine customers would be closing the card account and breaking the relationship with HSBC.
Finally treating as cheated by HSBC.

my name is manender singh i am give tranction command of hsbc atm machine of 1000 only but i dont found that
in my account i found deducted that money.
information about this:my account is sbi but my money i am not found from hsbc.
tranction date and time:30may, 20:18
reference:A782
STATUS:ACCEPTED
AUTH.CODE:528455
TRANCTION:CASH WITHDRAWL
AMOUNT:RS1000
REMARKS:
SEC 14, GURGAON

Dear Sir,
I am holding HSBC credit card No.[protected] . when i received July-11 statement i found some amout was debited for CPP card production, i have not opted and i was not informed about this before charging in the statement. in this regard i have already lodged complaint through phone, again it is reflecting in August 11 statement.
pl check my track record, i am paying all genuine payment in time every time.
I am not agreeing with the current statement because it is being charged without my knowledge.
kindly revert back the same to continue with HSBC, other wise you may loose one good customer.
thanking you
ganesh

To
The Hongkong and Shanghai banking Corporation limited
India Area Management Office
52/60, Mahatma Gandhi Road, P.O. Box 128, Mumbai 400 001
India

Subject: Closure of SAVINGS ACCOUNT-RES
Account details:
1. First Applicant: Mrs. Semontee Mitra (daughter)
Address: 5/1/2, Beni Mitra Lane, Shibpur, Howrah -711102
I-phone: +[protected]
Her e-mail id: Semontee.[protected]@gmail.com

2. Second applicant: Mr. Amalendu Mitra (father)
Address: 5/1/2, Beni Mitra Lane, Shibpur, Howrah -711102
Mobile No.: [protected]
My e-mail id: amalendu.[protected]@gmail.com & [protected]@yahoo.com

3. Customer No:[protected]
4. Account No.: 032-xxxxxx-066
24 / 09 / 2011

Dear Sirs,
I am surprised to have found that Rs.386.05 have been debited from our account on 27 August, 2011 without assigning any valid reason whatsoever. The information of such arbitrary deduction has been brought to my knowledge barely through an 'SMS'.

In pursue of such uncalled-for deduction I visited your Howrah Branch and have come to know from a Customer Service Manager that the bank authorities had changed the minimum deposit of savings account from Rs.25.000 to Rs.75.000 with effect from 01/07/2011. When our account was open with your bank on 22/01/2011, the minimum deposit was Rs.25.000, however, we deposited for sum of Rs.44, 527.87. But within a span of five months it has been increased to as high as Rs.75.000 at one go, and, moreover, that too, without having been brought a clear cut or proper knowledge to us. In other words, it is to be stated that no hard copy notification or a circular or of any kind of information in this connection, as it is very important matter, has been sent to us till date. Secondly, without taking any sort of permission from us such arbitrary deduction from our account is considered to have been an act of extreme mischief and a sign of dishonesty on your part. I doubt such an act on your part would definitely attract the violation of the rules and regulations of Reserve Bank of India.

In fact, my intention of opening an account with your esteemed bank was to assist my daughter who is, at present, living in USA, in her exigencies, although, frankly speaking, many of our friends, relatives and well-wishers had tried to dissuade us from opening the account with your bank, because of your gibberish mishandling of customers. They had outright cautioned us that HSBC bank deceive, cheat and rob their customers.

However, I must not make my letter lengthier than this as I am no more interested to transact with you any further. But, before I draw a conclusion to this letter of mine I would like to make serious note on the following points:

1. The deducted amount worth Rs.386.05 on 27 /08 / 11 must be credited back to our account with immediate effect.
2. Since we have lost interest to bank with you, we must, henceforth, close our account with your bank.
3. Thirdly, as my daughter, Mrs. Semontee Mitra lives abroad, we would like to close down our saving fund account ‘on-line’. In other words, I will do it from my end being in India, and she shall do the same from USA.


Please let us know all about the said matter at your earliest possible so that we are able to take an action on our part as quickly as possible.

Yours faithfully,

(Amalendu Mitra)

hi,
i have been the hsbc credit card customer for a year all my payments to the bank has been on time and never even once delayed...i lost my job in aug so from september onwards i was not able to make the payment . yet in September i made a payment of minimum due . now i want to go for settlement and want it to be divided in 8 emis. the hsbs agent initially agreed to do so . when i asked the agent to send a letter stating that they are collecting 8 PDC in lieu of the settlement of my card they refused to do so and became abusive

the numbers i recieved calls from
[protected]
[protected]

Please help and suggest what to be done

i have been cheated by bank

Dear Sir,

I have been asking for my orignal flat papers sice long time so please do the needfull, sir this loan was home loan on geetanjali vijay panwalkar's name sir i repayed the amount in whole through Federal bank after i got the outstanding till date from parth panwalkar her son and NOC certificate from HSBC bank to go ahead so i executed the sale deed of the flat and since april 2007 iam following for my flat orignal papers.

HSBC Credit Card — Threatening calls after 2 years of settling the account

For past 5 days I am getting continuous calls from HSBC, Phone # [protected]. They harrase me saying that I am Absconding etc. my credit card # was [protected]. I has settledown the payment in 2007 aaginst the letter from Asst Manager - Debt Management HSBC dated 24/10/2007 (Ref # FFS/WI/MUM/NWO/CPD/241007/KS).
I requested them to provide their name or emai or fax so that I can send them the copy of the letter, but they refused to do so.

Please let me know what should I do, I even have the receipt of the payment etc.

Oliver B Quadros
[protected]

I fully agree and feel that HSBC shold be punished for harrassing and cheating people here in India.

Should we need such corrupted and fraud Bank In India. Govt. should cancell them and keek them out of India.

Hi Guys,

HSBC has cheated me. I never wanted to apply for this card but back in 2005 the executive came and informed that this card will be free for life long as my company has been listed in theier corprate list. I bought the card .I did use the card and paid itn full. Now after 2-3 years they have come back saying that i have to pay than more than 20k. When i refused to pay as i haven't used the card since 2005 and i had paid it in full.They inform me that the Annual membership fee has been charged on my a/c.They say that the AMF would be charged once we stop using the card. Thats !!!

HSBC Credit Card — Harrassment

This is to bring in your kind attention that I am getting multiple threat calls from HSBC bank to settle my card but I want to bring in your kind attention that I have fully settled this credit card 4 years ago. I have settled my card via settlement letter, but unfortunately I have maintained the receipt and the letter for 4 years as I have changed my residential address couple of times. But It is very unfortunate to state that today also at 10:30 Imy wife who is alone in Mumbai ( I am on a official visit abroad) received call from Mr. Mishra who claimed himself from hsbc legal department & threatened her to send police to my address if I dont pay my dues of 81000 INR by tommorrow 11:30. He also threatened her to personal harassment if she dont do as she has told by him. My wife asked for his address and contact details( as he claimed that he is from Kolkata), but he did not give it. On the contrary he has given the HSBC customer care number as his contact number. He told that this complaint is lodged in Delhi Patiala court and did even give the case no. as well.
I have settled my card long back and it seems that they are taking advantage of the long duration(4 years).
Please help me as i cannot take this anymore.

I have been with HSBC for over ten years. All my accounts were up to date, but due to hours being cut I had to reduced my credit card payment from £250 to £100. The Operator accepted it and made a standing order for £100 to come out of my account and cancelled the £250. I had to send an expenditure form also. One year later and I am now with the Banking Ombudsman. HSBC had not accepted the £100 payment and sent my file immediately to Debt Collection agencies, one was Capquest who wrote to my father. I have been harrassed day and night seven days a week and written numerous letters to HSBC that they had an agreement and the agreement was binding by Law. They have lumped my account with missed payments of £250 a time, the accounts have gone over their limits now and higher interest charges applied and to all my letters have just had computer print outs or letters from departments alien to the one I wrote to, with rubbish content. I since found during the year HSBC dont have any original credit agreements on any of my accounts. I have told HSBC I will not lie down and take this and have the right to Sue them. Distance Selling Regulations 2000 talks about agreements made over the phone as being binding. Unfair Debt Collection proceedures by OFT speaks of harrassment. Consumer Credit Act 1974 HSBC breached also by not having copies of paperwork I have requested. It is a pity that all the people being harrassed by HSBC can't get together and collectively take them to Court. That wouldl hit the newspapers and perhaps make them behave more professionally. I don't recognise HSBC anymore, its like an alien set of operators have moved in and have no understanding of the Law and how to behave, or they have been trained not to care.

Harrassment
Dear Sir,

Ihave been following with HSBC Bank in Pune have been asking for my orignal flat papers sice long time . but they are not responding me, This was a Home loan was taken by Geetanjali Vijay Panwalkar and Vijay govind Panwalkar, Parth Vijay Panwalkar from HSBC Bank Pune. Sir i purchased the flat from Geetanjali Vijay Panwalkar and i repayed the amount in whole through Federal bank Pune after i got the outstanding till date from parth panwalkar her son (Power of attorney Holder)and after receieving outstanding balance till date from HSBC Bank i cleared that amount after that i receieved NOC letter from HSBC BANK Pune to execute the sale deed for the said Flat on the basis of the NOC given by HSBC Bank so i executed the sale deed of the flat and since april 2007 iam following for my flat orignal papers As the bank is giving me no reasons for my flat orignal papers . i have authority letter from Geetanjali panwalkar signed by her and HSBC employee in HSBC BANK Pune .And HSBC wants Geetanjali Panwalkar to close her account . So iam following BANK and Geetanjali Panwalkar

HSBC and Panwalkar Family both are responsible

Please allow me to introduce myself my name is Michael Mason-Mahon and I am a shareholder of HSBC Plc. I am based in London yet I am a very regular visitor to India.

I may be able to help you. I can assure you that I will do all that I can to help you. I have been very successful in the people that I have taken up their cases with HSBC.

So if you would like to contact me and, also if you e-mail me your full complaint.

Kind regards
Michael

Mobile: 0044 [protected]
E-mail: [protected]@aol.com

I WOULD REALLY APPRECIATE IF SOMEONE, SOMEONE WHO CARES TO SERVE THE CUSTOMER WOULD SOLVE MY PROBLEM PERSISTING SINCE FEW MONTHS NOW.
LET ME START ONE MORE TIME FOR YOU, I WAS OFFERED A CREDIT CARD WHEREIN I WAS TOLD I NEED NOT PAY ANY ANNUAL FEE (LIFE TIME FREE CARD) SINCE WE HAD A CO-OPERATE ACCOUNT WITH YOU. I WAS ALSO TOLD EVEN IF I HAD TO LEAVE THE COMPANY I WILL NOT BE CHARGED.

LATER WHEN I HAPPENED TO CHECK MY ACCOUNT OF MY SAVINGS ACCOUNT AND THE CREDIT DETAILS I WAS SHOCKED AS I WAS CHARGED AN ANNUAL FEE OF RS.700.10. I CALLED THE CUSTOMER SERVICE CENTRE TO BRING IT TO THE NOTICE IF IT WAS AN ERROR;AFTER MUCH AGRUMENT I WAS PUT TO SOME SENIOR NAMED ELIZABETH (BOGUS). SHE HEARD WHAT I HAD TO SAY AND SEEMED TO UNDERSTAND THE MATTER; HENCE REQUESTED ME TO PAY THE AMOUNT FOR THAT PERIOD OF TIME AND PROMISED RATHER CONVINCED ME BY SAYING SHE WOULDNOT BE ABLE TO CANCEL WHAT CAME ON THE STATMENT;BUT WOULD HELP ME BY CONVERTING IT TO BONUS POINTS AND ALLOW ME TO USE THE ENTIRE AMOUNT BY BUYING SOMETHING FROM YOUR NET BANKING. I RECONFIRMED AS TO WHETHER I WOULD GET THE ENTIRE AMOUNT OF RS.700/- ON SHE AGREED ( ALL CRAP). I ALSO ASKED HER IF I COULD GO TO ANY OUTLETS OF YOURS; SHE INFORMED AND RECONFIRMED STATING THAT YOU'LL(HSBC) DONOT HAVE AN OUTLET BUT CAN USE THE NET SHOPPING FACILITY. TRYING TO BE UNDERSTANDING AND WANTING TO STICK TO YOUR RULES AND REGULATION EVEN THOUGH NOT VERY HAPPY AGREEING TO THE ABOVE CONVERSATION RECONFIRMED WHETHER I WOULD GET MY ENTIRE AMOUNT OF RS.700/- UPON WHICH I WAS GIVEN A POSITIVE ANSWER.(YES).

NOW THAT I WANT TO CLAIM FOR IT I WAS TOLD BY ONE OF YOUR CUSTOMER SERVICE PERSON THAT I NEED TO ALSO PAY AN ADDITIONAL AMOUNT OF COURIER FEE AND I WOULD NOT BE ABLE TO COME AND COLLECT IT APART FROM NOT ALLOWING ME TO GET THE ENTIRE AMOUNT OF RS.700/- THERE IS NO ITEM WHICH IS COSTING RS.700/- BUT INSTEAD ITEMS WORTH RS.600/- U TAKE THE POINTS OF RS.700/- WHEREIN MY RS.100/- IS STILL WITH YOU.WHEN ASKED A QUESTION WHY SHOULD LET GO RS.100/- WHEN YOU CHARGE US AN INTEREST OF RS.400/-ON 10 PAISE IF NOT PAID. ( [censored]EST BANK)
INSPITE OF ALL THIS..I STILL OBEYED THE RULE AND PAYED OFF THE DUES ( looking at your PATHETIC service i have in first place )

I WENT AND PERSONALLY COMPLAINED to Ms. Chaitra a sensible and understanding woman UPON WHICH I WAS PUT ON TO THE CUSTOMER SERVICE AND THE SAME STORY WAS REPEATED WHICH WASTED MY TIME. I WAS TOLD BY THE ADVISOR THAT I WOULD BE PUT TO THE MANAGER AFTER HOLDING FOR A LONG PERIOD, NO MANAGER CAME TO LISTEN. (AGAIN THE ADIVISORS AND MANAGER IN CALL CENTER ARE NOT DOING THIER JOB OF LISTENING AND HELPING THE CUSTOMER - I WISH THAT ADVISOR AND MANAGER SHOULD LOSE THEIR JOB) I WAS TOLD A SORRY WHICH MEANT THAT WAS ALL THAT THEY COULD DO. THEY TOLD ME TO CANCEL THE CARD WHICH I WILL NOT TILL THIS IS SOLVED.
SO PAY ME MY MONEY BACK / REIMBURSE OR GIVE ME FULL VALUE OF THE ENTIRE AMOUNT. HAVE SOME SHAME.. AND IF YOU REALLY CARE TO SOLVE THE ISSUE AND HELP CUSTOMERS THEN YOU SHOULD START FROM HERE. AND THIS SAME COPY MIGHT ALREADY BEEN FORWARDED TO CEO AND OTHER SENIOR AUTHORITIES OF HSBC. I WONT LET THIS HAPPEN TO ME UNLESS YOU RESOLVE THIS. SO EITHER YOU HELP ME OUT DIRECTLY OR WHEN YOUR HIGHER AUTHORITY MAKE YOU DO IT, CHOICE IS YOURS.
I HAVE WORKED IN RENOWNED BPO, I EXACTLY KNOW HOW THE CUTOMER SHOULD BE TREATED AND WHAT ALL GOES IN THERE TO ESCAPE THE SITUATION.

PS : - HSBC - Have Shame Before Charging

Please allow me to introduce myself my name is Michael Mason-Mahon and I am a shareholder of HSBC Plc. I am based in London yet I am a very regular visitor to India.

At HSBC Annual General Meeting of Shareholders 2010 I did address my concerns with the Board of Directors concerning what HSBC has been doing and is doing in India to our customers.

I may be able to help you. I can assure you that I will do all that I can to help you. I have been very successful in the people that I have taken up their cases with HSBC.

So if you would like to contact me.

Kind regards
Michael

Mobile: 0044 [protected]

E-mail: [protected]@aol.com

HSBC — Free life time credit card.

Name : Naresh Govindbhai Parmar
Product : Life Time Free Credit Card
Account No : [protected]
Primary Card No : [protected]
E-mail : Naresh.[protected]@yahoo.com.

Mobile no : [protected]

Details of your complaint : To, The Manager,
Credit Card Department,
HSBC,

Dear Sir,
First of all that, from your side I met to your field officer because that he told me that this is a life time free credit card and many useful for you, on telephone and Your field officer met me at my house and I signed a life time free credit card form against him and I asked him that is it a life time free credit card. He replied that yes, this is a life time free credit card. So, I cannot understand about your provider service. I visited first time with my complain at your C. G. Road Branch and at that time I talk to your office bearers and they have understood my complain and they told, “now your end you are safe this point of view. So you don’t worry about it”. But nobody taken action in this my complain. Further I have registered my Complain No.1. I have taken the life time free credit card. So there should not be any charges from your side. No.2. I spoken with toll free service officer at Your C. G. Road Branch about my complain and he said to me that “there was a mistake from our side (Bank) and this mistake has been solved, the next statement will be with your complain solved. So, please don’t worry and wait next statement. and then No.3. Credit card bill raise with some annual fee, late payment, financial charges and service tax.

Since, it is life time free credit card there is no question of any annual fee therefore I am not entitled to pay any charges.

I never used this life time free credit card. Your bill are totally false. This is a last and final request to you to stop sending bills otherwise I would to like think to approach consumer forum.

Your quick action in this regards is highly appreciated.

Thanks & Regards
Naresh

Private Banks in India for too long have been taking customers for a ride. It's time someone did fight back.

HSBC Credit Card — Annual fee despite of Lifetime free credit card

Hi Sir,

I was holding HSBC credit card which was given to me under corporate services with Life time free facility. But to my surprised, when I stopped using this card, HSBC charged me anual fees of 2000 Rs and without any information, late payment charges kept on getting added to my card. After some time, HSBC closed my card and still kept on charging Late financial charges. After 8 months, i was sent a statement which read as Outstanding 7000 Rs. This has resulted into me being defaulter and one of the back has recently rejected my Car Loan.(due to entry as defaulter in CIBIL)
I tried to talk to one RENUKA NAIR from collection department from Mumbai office, and she informed that unless I pay outstanding balance, my name from CIBIL will not be removed.
I asked her why I was charged anual fees and she did not give any answer. I also wished to talk to senior but she did not transfer my call.
This is really surprising that I will have to pay for something which I have never ever used.
Can you please suggest me if there is any way for me to close this without paying these Charges.

Tushar

HSBC credit card gold — last 5 months i ' m waiting for my credit card.which not yet received

Dear sir,
i applied for HSBC Credit card GOLD in OCT 2007. but till date i have not received my credit card.
even though PIN No. has come 4 months back.
my reference No. is C387857.
kindly take action in this regards.Otherwise kindly cancel my card.i am no more interested in this card.

Thanks & Regards
Chandra shekhar
[protected]

HSBC India — Wrong Billing of HSBC Gold Credit Card

This is regarding the Credit Card No. [protected].
I have received a call from HSBC recovery department regarding due payment of 3953.25 Rs. which I had never used. I explained the situation to the person calling me but he was not ready to listen anything regarding this.
So I am putting my again here on the complaint board expecting speedy action on the same.
I got HSBC Gold credit card number as above in around April 2008 science then I have not mad even a single transaction using this credit card. In the first statement from the HSBC there were some Repayment Protection Premium charge Rs. 505.62 where charged to my credit card irrespective of Zero usages of credit card so I called your customer care regarding this which they accepted the problem was there billing system so in the next bill sent to me the previous month amount was deducted.
But the next month again the same charges ayment Protection Premium, processing fee, other charges and late fee were added so I have called again to the HSBC customer care which they again accepted as there billing system problem and in the next bill sent to me the previous month amount was deducted the complaint No is :[protected] and next complaint no is : [protected].
Even after following up with HSBC customer care the consecutive bills kept adding the ayment Protection Premium, processing fee and late payment charges etc. against the credit card, which I have not used in its lifetime.
On Monday 11 May 2009 I received call from HSBC recovery department in which they asked me to pay the amount 3953.25 Rs. out of which not a single penny is due from my side to due for HSBC.
So here by I request you to clear all the undue charges levied against my credit card and initiate the process to cancel above credit card.

Waiting for your immediate reply and action.

Thanking you in advance,

Mahendra Kumar Vishwakarma
Mobile No. – [protected]
[protected]
EmailID : friends.[protected]@gmail.com

Hello Sir, <br />
After getting call from HSBC I am sending you my request again bcoz He told me you need to post a request again on [protected]@hsbc.co.in.<br />
<br />
This is regarding the Credit Card No. [protected].I have received a call from HSBC recovery department regarding due payment of 3953.25 Rs. which I had never used. I explained the situation to the person calling me but he was not ready to listen anything regarding this.So I am putting my again here on the complaint board expecting speedy action on the same.<br />
I got HSBC Gold credit card number as above in around April 2008 science then I have not mad even a single transaction using this credit card. In the first statement from the HSBC there were some Repayment Protection Premium charge Rs. 505.62 where charged to my credit card irrespective of Zero usages of credit card so I called your customer care regarding this which they accepted the problem was there billing system so in the next bill sent to me the previous month amount was deducted.<br />
But the next month again the same charges ayment Protection Premium, processing fee, other charges and late fee were added so I have called again to the HSBC customer care which they again accepted as there billing system problem and in the next bill sent to me the previous month amount was deducted the complaint No is :[protected] and next complaint no is : [protected].<br />
Even after following up with HSBC customer care the consecutive bills kept adding the ayment Protection Premium, processing fee and late payment charges etc. against the credit card, which I have not used in its lifetime.<br />
On Monday 11 May 2009 I received call from HSBC recovery department in which they asked me to pay the amount 3953.25 Rs. out of which not a single penny is due from my side to due for HSBC.<br />
So here by I request you to clear all the undue charges levied against my credit card and initiate the process to cancel above credit card.<br />
<br />
Today 15-May-2009 I got call from Rahul Suri, The Number Is : [protected] recovery department I have told him that HSBC is in process of my request. He has given me 1 week time for that Please do needfull for the same.<br />
<br />
Waiting for your immediate reply and action.<br />
<br />
Thanking you in advance, <br />
First Name : Mahendra<br />
Middle Name : Kumar<br />
Last Name : Vishwakarma<br />
Date Of Birth : 12-April-1981<br />
Mobile No. – [protected] <br />
[protected]<br />
EmailID : friends.[protected]@gmail.com

Sir, my card no-[protected], we have used from past two years, and also paying correctly,
Last 3 month back i have not pay full payment, I have paid minimum amount and 1, or 2 months
paid above minimum payment .but you are not deduct the outstanding amount, i am not a milliner man.
i am an middle class people.i have also spoke to customer care, they told "pay the all".so i don't continue the card, then i have send it the card to you.Please if you can deduct the all penalty.if possible, if not possible, i will pay 2 installment to you. I have use also hdfc bank credit card.they are not coated too much
penalty.

HI all,

Please visit "grievance-redressal" cell of HSBC to address any kind of inconvenience caused by HSBC.

http://www.hsbc.co.in/1/2/miscellaneous/grievance-redressal

Thanks

hsbc gold credit card — payment

Dear sir,
This is referance to the HSBC card no [protected].sir,i have done the tranction of rs 3500 rs in month of oct 09.the statement of which i have recevied one month later along with intrest charge by your bank. i have paid the total amount of tranction without intrst charges in month of Nov as it was not my mistake .within in this due course of time your bank have lievied every month the intrest chrge on my card and its now reaches to Rs 2686. inspite of several call to customer service they are unable to give satisfactory reply and solution.Due to which i am forced to close the card.
Sir,Kindly help me as i have already paid the tranction amount and rest is only intrest.your bank have only provided me the HSBC gold card looking to the status and track record with other credit card company.Looking forward for your early and satisfactory response to reverse this all intrest charges and issue the no dues certifacte.I will be highly greatful to you and your esteem bank.
Regards,
Deepak.
[protected].

HSBC — Complaint regarding wrong credit card billing system

This is regarding the Credit Card No. [protected].
I received a credit card statement from HSBC department regarding due payment of 6480.47 Rs. which I had never used. I explained the situation to HSBC person but he was not ready to listen anything regarding this.
So I am putting on the complaint board expecting speedy action on the same.
I got HSBC Gold credit card number as above in around October 2008 science then I have not mad even a single transaction using this credit card. In the first statement from the HSBC there were charges for Repayment protection premium amount 505.62 Rs where charged to my credit card irrespective of Zero usages of credit card so I called your customer care regarding this which they accepted the problem was there billing system so in the next bill sent to me the previous month amount was deducted.
But the next month again the same charges Repayment protection premium ,processing fee , other charges and late fee were added so I have called again to the HSBC customer care which they again accepted as there billing system problem and in the next bill sent to me the previous month amount was deducted.
Even after following up with HSBC customer care the consecutive bills kept adding the Repayment protection premium, processing fee and late payment charges etc. against the credit card, which I have not used in its lifetime.
On Wednesday 28 April 2010 I received a credit card statement from HSBC department in which they written me to pay the amount 6480.47 Rs. out of which not a single penny is due from my side to due for HSBC.
So here by I request you to clear all the undue charges levied against my credit card and initiate the process to cancel above credit card.

Waiting for your immediate reply and action.

Thanking you in advance,

Regards,

Name : Mahendra Vishwakarma
Call : [protected] / [protected]

Please allow me to introduce myself my name is Michael Mason-Mahon and I am a shareholder of HSBC Plc. I am based in London yet I am a very regular visitor to India.

At HSBC Annual General Meeting of Shareholders 2010 I did address my concerns with the Board of Directors concerning what HSBC has been doing and is doing in India to our customers.

I may be able to help you. I can assure you that I will do all that I can to help you. I have been very successful in the people that I have taken up their cases with HSBC.

So if you would like to contact me, please send me your complaint in full.

Kind regards
Michael

Mobile: 0044 [protected]

E-mail: [protected]@aol.com

HSBC Bank — Wrong deduction of charges

Sir,

I hold a salary account (number[protected] with HSBC.

I have some ECS tagged to my account to ICICI PruLife of Rs 6000/pm in & 2000/pm.

Some time back I had given instruction not to pay any of these ECSs.

As a result of which each time any ECS comes to my account I have a debit entry for the same followed by an equal amount of credit entry for stop payment.

However it has come to my notice that there was a credit entry for ECS payment on 13th December 2010 for Rs 12000/ but only Rs 11,896 was credited to my account later.

I have got back to my account manager about this but in vain.

Can you help me with this.

If this continues one day every bank will wipe out every penny from every customers account.

HSBC Credit Card — Final Settlement

Many Time i tried to setelment my Cradit card ,But not geting any response from HSBC bank
Even i am geting phone harasment phone calls that to send amount in my personal account no will close your file extra.. ........

Dear HSBC
I was not here to do , now i want to setele my account pls provide my statment
Card No .[protected]
therefore i request you pls help .





Thanks
Gajendra

HSBC Credit Card — FINAL settlement

HSBC
MY Card No i s[protected]
I need to setelment my card ,many time i try to contact for setelment but not a single response came from them even some of harasment calls are coming to send some of amount to his personal account so that thet will setel my account
i need to get final setelment from Bank only

Pls hepl

HSBC/Credit Card — Bills after settlement

Dear Sir,
I (Vikas Kumar Pandey) am credit card holder of HSBC Bank (Card no. [protected]) & belongs to delhi .
Actually because of financial problems i was not able to make the payments timely, so i decided to close this card by settlement.
Actual bill at the time of settlement was about 11000 Rs. and company offered me to pay 5000 Rs as settlement amout which i paid by cheque.
But there was a bit mistake from my side that as per company settlement letter payment should be maid on 25th sept 2008 but i gave them Cheque dated of 30th sep 2008.
Sir i did this mistake in inconscence & not read the settlement letter properly. Still i have that letter with me (attached)
But now after one year company is asking to pay 35000 /- to close this card,in which maximum amount is of late payment charges.
Sir, again i am agree to settle & close this card but on actual bills only.
Request you to help to close this issue.

Regards,
Vikas pandey

Credit Card — Settlement of bills

Sir/Madam,



I have your SBI credit card for the last two and half year. Initially, this card was used for around 12 months and thereafter a request was made to cancel the card.



Meanwhile, I did not receive your bills for next 3-4 months after making request for cancellation. We assumed that final settlement bill will be generated and after making the payment, credit card will get cancelled.



Again it started issuing bills with old dues and imposing interest and late fee charges. When I contacted to customer care no. it was assured that your representative will come and resolved.



Since then, I have been regularly paying interest amount however no body from your office has approached for settlement.



This time I am putting this in B/w and if the matter is not resolved, I will not be liable for any payment.



Please look into the matter and resolved it immediately.



Thanking you in anticipation and awaiting an early response.


Sunil Wani.


# [protected]

HSBC Credit Card — Harassment of paying the out standing of HSBC Credit card – Not issued to me

I, Mr. Janardhana Rao Koppu, never applied the HSBC credit card till now, but the people at HSBC are giving the mails to my email id and calling me regarding the payment of HSBC credit card dues, I have given decent mails to the concerned for removing my mail id and informed I don’t have any HSBC credit card in the month of Aug & Sep 2008. After writing all I didn’t get any revert from them for the same.

All of sudden they are calling to my mobile no and instating me to pay the credit card dues, and putting blames on me and harassing.I am herewith attaching teh mails which was given from my side regarding the same.

Please look into this and suggest me the corrective action in this regard.

Regards,
Janardhana Rao K

Please allow me to introduce myself my name is Michael Mason-Mahon and I am a shareholder of HSBC Plc. I am based in London yet I am a very regular visitor to India.

At HSBC Annual General Meeting of Shareholders 2010 I did address my concerns with the Board of Directors concerning what HSBC India has been doing and is doing in India to our customers.

I may be able to help you. I can assure you that I will do all that I can to help you. I have been very successful in the people that I have taken up their cases with HSBC. Now they will not let me help anymore Indian's. You may wonder why, ask the Chairman of HSBC Plc Mr Flint why.

Please go to this site. This is an interview that I did concerning HSBC.

http://www.youtube.com/watch?v=cB3vbb9Tx7E


If customers UNITE in India and decide to leave HSBC India in support of their fellow Indian's, who are making complaints about HSBC India then this may make HSBC Plc take action.
They talk about their Global Footprint and their Integrity. Please look at the following sites and see what the Indian people are saying about HSBC behaviour towards them.

http://www.consumercomplaints.in/?search=HSBC%20CREDIT%20CARD&page=2

http://articles.timesofindia.indiatimes.com/[protected]/hyderabad/28107457_1_cre...⇄


http://www.consumercomplaints.in/?search=HSBC+Bank

http://www.hsbc.com/1/PA_1_1_S5/content/assets/news/hsbc_11142002.pdf

Offers exciting opportunities to extend Household’s business model into countries and
territories currently served by HSBC.
Now ask yourself is this the Bank for you in India.

HELP STOP ABUSE OF CUSTOMER’S

in

India

So if you would like to contact me and send me your phone number I will call you personally.

Kind regards
Michael

Mobile: 0044 [protected]
E-mail: [protected]@aol.com

HSBC Credit Card — NOT ISSUED TILL NOW

Sir , i have applied for credit card ,but it has not been issued till now . please tell me reasons .my name - SUDHANSHU SHEKHAR SINGH ,DOB[protected],MY E MAIL [protected]@gmail.com ,my mob. no. [protected]

This is exactly the same case that i faced. Even i took HSBC Credit card in 2007 and i was also told that this card is life time free card but they have charged 700+ tax and 350+tax for my addon card.
please think before you take HSBC credit card...

Even i have other bank credit card they never charge any annual charge or renuwal charges.i have ICICI card & using this card last 7 year whitout any difficulty my payment every thing on time.

THIS IS REFERENCE TO MY HSBC GOLD CARD NO:[protected] WHEN I WAS OFFERED THIS CARD AS A LIFETIME FREE CARD & ONLY AFTER ALL THE VERIFICATION, DETAILS I HAVE ACCEPTED. AS I AM USING THIS CARD FOR THE PAST 10 YEAR'S (BUT YOU HAVE CHARGED THE ANNUAL FEES WITHOUT MY KNOWLEDGE . PLEASE TAKE THE NECESSARY STEP ACCORDING THIS STATEMENT ISUED ON 03.12.2009-03.01.2 010) PAYMENT DUE DATE YOU HAVE GIVEN IS 25.01.2010...
RESIDENCIAL ADDRESS : 1/37 JAI BALAJI NAGAR, 2ND MAIN ROAD, KODUNGAIYUR, CHENNAI-51.

ALL BANK ARE WASTE PLEASE DON'T GO FOR ANY .. LOAN/CARD.
first u tell me..before all this CARD/LOAN .. our Life was going-on right.!!!
then Y we all are depend upon all this Banks?

so say" NO.
enjoy simply life..
[censored] to bank


every one is in trouble.. by banks.

Hi Friend,
I suggest you to take help from "Banking Ombudsman" (helpdesk by Reserve Bank).
contact on this address and talk to those people, they are there to help you.
and please please do let me know the results on my email address, so that i can tell confidently to other people that it helps.


Smt. Surekha Marandi
C/o. Reserve Bank of India
Garment House,
Ground Floor,
Dr. Annie Besant Road,
Worli, Mumbai-400 018
Tel.No.[protected]/[protected]
Fax No.[protected]


thnks & regards
Sunil Chaudhari.

please i need cibil list for my account, it is there or not
name bhimsingh
card number [protected]
date of birth 05/05/1979.

Dear Debasish,

It would be cruel to inform you that in all cases of SETTLEMENT ; In prima facie Bank use to incurr a huge financial and thts why they reserve the right to refer your said details to negative database/ regulators such as CIBIL, which appears as WRITTEN OFF or SETTLED ACCOUNT.

Now i dont know in what circumtances you have chosen this way of SETTLEMENT.

Kindly write me in order to have a proper resolution / advise.

Regards
Kumar Rajneesh
Head
INDIAN CONSULTANT GROUP
Finance & IT Consultant
( Specialisation in Banking Disputes & Grievances )
visit us : www.indianconsultantgroup.com

HSBC Credit Card — Defaulter List in CIBIL

Hi,

I have went for the settlement with the HSBC credit cards, but my name is there in the defaulter list, can i able to remove the same.

Hi,
My name is Harmeet Singh Ahuja & my DOB is 6-6-1977. i have never taken any loan and credit card for my self in my whole life till now. I have applied for SCB credit card and they have declined the request stating that my name is in CIBIL.Will you suggest that how can it be possible that after not having any loan or credit card my name is in CIBIL database.

My Address is: 33/42, Old Rajinder Nagar, New Delhi-110060.
E-mail id: harmeet.[protected]@fireprosystems.com

HSBC Loan and credit card — Name in Cibil

Hi,

I am ashis , I had taken a personal loan and credit card from HSBC Bank. I have settle the credit card payment and was paying my loan EMI. One I came to know that my name has been updated for which i am unable to apply any further loan or credit card. Hence I would like to know how can I clear my credit which is lying in HSBC (Loan + credit card) and how would I remove my name from CIBIL.


Thanks & Regards,
Ashis