HSBC Bank Credit Card — Non activation of the security key device.

 
15 Reviews
India
 Rohit Kumar Nath
I had a nightmare with my HSBC Bank credit card. It was going all fine untill I recieved a Security key device from HSBC bank saying it is necessary for my security. But the trouble started when I logged on to my e-statement account . It asked for the key number which comes on the key device by pressing the button on it. It didn't worked and I couldn't see my past month purchases on this card. Since then, I contacted the Customer care many many times asking them to send me a courier mail showing my purchase transections on my card. Even on requesting these people many times, every time I got only confirmation of having the statement sent by HSBC Bank, but it never came.It's been more then a year and I really don't know how much penalty has been levied on my transections.
I again request HSBC Bank to send me the statement showing my unpaid transection on my bank credit card and I will make the complete payment, but certainly I will not pay a single penny towards the penalty levied because of the delayed payment as this is completly lack of services on part of the HSBC Bank.
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Comments

I have Seen one Bill today after an Year which Shows a credit card balance of 11,950 which I am Shocked to see, I dont know where has this amount been charged, My card was Blocked around a year Back.

I want A detailed explanation of This as Iam informing Indian Consumar Forum also.
I purcahsed a Goderaj fully automatic washing machine last year from the purchasing date there was a knocking sound comes from machine. Many times i complained to the dealer but they did not solve the proble we are very upset due to this problem
I purchased a Goderaj fully automatic washing machine last year from the purchased date there was knocking sound comes from machine.Many times i complained to dealer but i did not get any proper response from dealer

Manoj Kumar
RV 17 A Indus Garden
E-8 Extension Bawaria Kala
Bhopal
i completely agree with this comment. the Bank is not all customer centric. i've been issued the card in the month of Nov'07 and since then I've not received a single statement of account. I've written numerous complaints and given numerous calls to Customer Serivce Cell but all in vain.
Hi,
This is Kumar, holding hsbc credit card. In January 2008 my credit card bill amount was 4800 and due date was 3rd Feb-2008.
On Feb-2008 i am paid 3000/Rs direct cash. Balance is 1800/Rs. My Feb-2008 bill generated on 12th. After bill generation finance charges showing 396/Rs. I am shocked to seen this amount.

Yesterday i am calledup customer care executives, they said if you were paying partially so that u should pay intrest for total amount 4800/Rs .


But i am already paid 3000/Rs before bill generation(Feb-12th-2008). why should i pay finance chargers for total of 4800/Rs.

I need to pay the fiance charges for remaining balance(1800/Rs).

kumar.
[protected].
Hi,
This is Kumar, holding hsbc credit card. In January 2008 my credit card bill amount was 4800 and due date was 3rd Feb-2008.
On 1'st Feb-2008 i am paid 3000/Rs direct cash. Balance is 1800/Rs. My Feb-2008 bill generated on 12th. After bill generation finance charges showing 396/Rs. I am shocked to seen this amount.

Yesterday i am calledup customer care executives, they said if you were paying partially so that u should pay intrest for total amount 4800/Rs .


But i am already paid 3000/Rs before bill generation(Feb-12th-2008). why should i pay finance chargers for total of 4800/Rs.

I need to pay the fiance charges for remaining balance(1800/Rs).

kumar.
[protected].
I have applied for the HSBC credit card. Before 02 months i received a call from HSBC that my request to get the credit card is sanctioned and I will get the credit card. But i have not received it yet. So i request you to look in the matter.
I havent recived my credit card statement and its the second month now. I have send a mail before this to hsbc bank and they replied to my mail saying thet they will send a duplicate statement, But till know there is no reply or statement. What shoul i do.
L want to check my account credit card visa
I'm using HSBC credit card for last 3 yrs. in the billing cycle of July - Aug Total Bill Liablity was Rs.16715.37.out of which i paid Rs.8300 b4 due date.

Now total Finance charge they hv asked which i already paid was Rs.889.11 which seems quite unreasonable - as per norms i hv to pay 3.2% Per month.when i inquired this with the customer care he assured me that he will send the detailed calculation of this within 3 days. bt now for last one month they did'nt send any report to me...Customer care division of HSBC is nt healthy...plz take neccessary action..
Credit Card Holder : Sachin Kumar.
Credit Card No : [protected]
Expiry Date : 05 / 09.

I'm using HSBC credit card for last 3 yrs. in the billing cycle of July - Aug Total Bill Liablity was Rs.16715.37.out of which i paid Rs.8300 b4 due date.

Now total Finance charge they hv asked which i already paid was Rs.889.11 which seems quite unreasonable - as per norms i hv to pay 3.2% Per month.when i inquired this with the customer care he assured me that he will send the detailed calculation of this within 3 days. bt now for last one month they did'nt send any report to me...Customer care division of HSBC is nt healthy...plz take neccessary action..
I am facing lot of problems from the credit card recovery department of HSBC.
They are insane, stupid and do not know how to talk to a girl. I have told them that i want to settle my account in four installments, but they are forcing me to pay in one shot which i cant.
Also, these people keep calling me continuously on my phone which is disturbing me a lot.
I didnt knew that having a HSBC credit card will become such a pain in my life.
I gave my friends numeber to them so that he can talk to them and settle this out on my behalf, but now they are even disturbing him a lot. What is a point of giving 100 missed calls to somebody when he is is not picking up.
HSBC sucks really...
Can somebody help me on this please...
I would like to file a complaint against HSBC Bank regarding these numbers as i am disturbed a lot by them and can't take it anymore: -
[protected]
[protected]
[protected]

HSBC SECURITY DEVICE — NON DELIVERY

HSBC SENT A SECURITY DEVICE VIDE COURIER WAY BILL NO [protected] WHICH WAS NOT DELIVERED
TO ME.

SHOBHA BALACHANDRAN
[protected]/

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    HSBC Bank Credit Card - Non activation of the security key device.