Dear Sir,
I am existing customer of HSBC Credit card for last 2 years. My card no is 4476 **** **** 8677. on Nov 22,2007, I received a message from HSBC on my mobile no [protected] "Repay your outstanding of Rs.29900 on card no. 8677 in 3 EMIs at 0% interest. Call [protected] ……"
According I called on given no on 24 or 25 & spoke to Ms Dipika who in term confirmed the offer & told me that she can convert upto 80% of my limit & hence I should pay Rs.3500/-. Accordingly I paid the amount of Rs.4,000/- hoping the amount will be converted in EMI at 0% interest.
However when I received the statement in the month of Dec, I was surprised to see that the amount is not converted in EMI bank charged interest against their promise. As I was out of India, I replied by EMAIL to the statement, however the same was bounced as invalid email. Copy of the same is attached herewith. When I came back in India, I was continuously following the matter with bank helpline but they have always asked me 3-4 days time to resolve issue. Meanwhile I paid the amount as per original term of 1/3 of O/s hoping that bank will improve & keep its promise & will not fall back on its commitment. I was unable to get any feed back from your esteemed bank.
Further when I received the statement in Jan, again to my surprise, bank has not reversed the amount, kept on charging interest. When I again called helpline, who usually keeps customer awaiting for more than 25-30 min, on 15th Jan, Mr. Jaydeep spoke very rudely & told that in call back I have denied to accept the offer. When asked to give me their confirmation call they all denied.
I can't understand the logic, when I called & asked for offer, how can I reject the same? I past I never paid in part. This time also I was ready to pay full amount in the month of Nov also but wanted to test the hospitality of bank, which now I feel I can't think of in future.
I again offered to pay in full in Dec but because the helpline people was doing verification of complain, I paid according to my promise.
I hope u can verify the matter in detail & take appropriate action.
Thank you,
Harish Chopada
Aug 13, 2020
Complaint marked as Resolved
Am also in the same situation, and trying to settle the matter. Please suggest the rate of interest charged on the actual expenses i made. In my case I wanted to pay the bill but there were Rs.3000/- extra charged which when i spoke with customer care, they did not respond properly 4 years back, now HSBC recovery agent from bangalore is harassing me and demanding for 4 times more the money spent. I was always willing to pay back but had moved from the city and now they are calling me again and again trying to take out as much as they can bargain. I wish to know if I can settle the matter by paying off the same amount I spent or need to pay with some fixed rate of interest. Please help.