[Resolved] HSBC Credit Card — HARRASSMENT FROM HSBC PEOPLE FOR Uncalled Charges
I was holding a HSBC Card No. [protected] since from 2003. At the time of issuing me the Card, HSBC agent promised me that, it is a life time free card. If annual fee will appear, please call to Customer Care, they will reverse it. Up to May-June 2007, always I used to contact HSBC official for cancellation of annual fee and it is done by them accordingly.
I have used HSBC card UPTO Nov-2007 and paid the entire amount due to HSBC in time. Not a single time I am DEFAULTER, HSBC can verify it .From Dec2007, I have not purchase anything, and paid all due for my purchase PRIOR TO IT.
In Jan 2008, I got the statement of Rs. 0 amount due from U, as I paid all the amount for which I purchase,
In April 2008, I got the statement of Rs. 49.24 due to me (FOR NO PURCHASE), then in June2008 I got charge once again annual fee of Rs. 2000/= and Tax Rs. 247/=.
This time the Annual Fee has not been waived off as it was done annually, as promised by HSBC agent. After that on every bill HSBC are charging some late fee and tax, and from the same Rs. 2000/= in the month of DEC-2008, the bill was Rs. 5762/= due to me from the same annual fee of May2008
During July-Aug 2008, Several time I telephoned to HSBC people at Customer Care when, I got this type of bill every month increasing the amount, and also I requested to cancel the card on August -2008, and every time One person gives another phone[protected], 66432110 etc in Bangalore) number to talk and the second person gives third person’s number and it is not resolved
Since from few days HSBC people are harassing me and my wife in phone and using some foul language. (MR. ASHOK from Delhi) – Mr. Ashok is using ‘rowdy’ type of language – I can give HSBC the proof as the telephone conversation is recorded by me.
I wrote several mails to HSBC Nodal Officer from 06/01/2009, but yet to get their reply. I even spoke to Mr. Kartik, Mr. Mahesh at nodal office over phone to Chennai. They told every day that I will not get any phone call from Mr. Ashok, but till today I am getting phone call (8 times on 14/01/2009)
Just Tell me, for no purchase and no annual fee (as I am not paying till 2007 ), What for I am getting harassed by HSBC agent "ASHOK" from Delhi. HSBC can come and verify my statement, as all the documentary evidence is available with me for verification.
I follow all the system as mentioned by HSBC grievances readdresses Document; like to approach the CUSTOMER-CARE, NODAL-OFFICER then COUNTRY HEAD . .
HSBC PERSON 'ASHOK' FROM DELHI IS HARRASSING ME EVERY DAY FROM[protected] – (6 to 8 times daily) - Mr. ASHOK is using ‘rowdy” type of word. In spite of my request to Mr. Ashok that, my case is at Nodal Office, please give me some time, he is not listening and harassing me every day. Now he is telling me to drop a cheque of Rs. 700/= for full & final settlement of my account but reluctant to give any written document. Please tell him to stop telephone to me.
I am ready to pay, if genuinely anything is pending except Annual fee & charges related to it
JUST TELL ME SIR, WHAT FAULT OF MINE, I AM GETTING HARRASSEED EVERYDAY FROM MR. ASHOK IN FOUL LANGUAGE
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Aug 14, 2020Complaint marked as Resolved
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