Hongkong & Shanghai Banking Corporation [HSBC] Complaints & Reviews

Sir
I am Rajesh Patel Card Holder(Card Number-[protected]) from New delhi has complained about statement, i got your letter in which you have mention for payment of Rs 1291.37, i have already pay it by cheque on dated
19.08.08, i got phone call to your company for payment of
Rs 23900, which is my balace telling by on phone call .
please request you send me detail about my transiction
(Statement)
Again i request you please send me detail or statement.
Your Faithfully
Rajesh Patel

This is one of many I receive, , What is this Garbage!

HSBC
HSBC BANK PLC
8 CANADA SQUARE
LONDON E145HQ
UNITED KINGDOM
Tel +[protected]

Re:Your Contract Fund



Dear Sir,





I am Brook Morsley, the manager foreign operation remittance department of HSBC Bank London Uk. This is to bring to your notice that my office has taking over all the money Transaction originated from any part of African and Europe countries as Contract payment, Fund inheritance or Lottery Winning due to Unauthorized/incapability of financial Institutions/security companies In releasing such huge sum of money due to Fraud, terrorist and money Laundry activities going on world wide.

The World Bank Group has Mandated the HSBC Bank via my Office to release funds to beneficiaries through Telex Wire Transfer, Hence Your Name appears as one of The fund beneficiaries whom their fund was successfully cleared recently From Terrorist and Money laundry and your money will be released to you Through Telex Wire Transfer. That is the only way you would receive Your money to avoid paying excess charges.

As regards to this arrangement, you are advised to contact the telex director MR.BARTH CARSON through his direct Email: [protected]@gmail.com to transfer your fund into your bank Account that you would provide.

You are therefore advised to forward your direct telephone numbers, Your complete name and your mailing address including your Banking Details to MR. BARTH CARSON for Immediate release of your money, Most importantly be aware that TEN MILLION Dollars Only (US10, 000, 000.00) was allocated to you, be also informed that The Fund Approvals and Authorization documents Including Antiterrorist Clearance Certificate was issued in your name and has been handed over To MR. BARTH CARSON to release to you through any faster courier company.



Finally MR.BARTH CARSON is on standby to receive your communication and release your fund to you through Telex Wire Transfer Without further delay.



Make your contact directly to MR.BARTH CARSON through E-mail: [protected]@gmail.com anytime because we are working 24 Hours to be able to meet with the mandate given by the World Bank.

Thanks for Your Cooperation.
BROOK MORSLEY
Foreign operation remittance department
HSBC Bank UK.




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Dear sir,
let me get informed about the status of my credit card.I have applied before one month.
my ref.no.[protected]
my contact no.{mobile}:[protected]


regards
v.srinivas

Hi,
I hold credit card from hsbc bank credit card a/c no[protected] i had in the month of oct 2007 received a call from the collection department and they informed me that the total outstanding is 12300 so i paid the entire amount and the executive came and collected the same. but the actual bill was of 12300.71 paisa and now for this balance 0.71 paisa they are asking me to pay 8530 Rs. Do you think this is justifed. Please advice what needs to be done.

I have been apporached by HSBC Credit Card Agent for a new card and I filled the form in May 08. I have received SMS through my cell phone that my HSBC Credit Card has been despatched on 26/05/08, but to my surprise I had not received the card till date. Though i have lodged my complaint through their land line phone, the receiving operator was so casual in receiving the message and informed me that I need not worry about the card and it will not be handed over to any unauthorised person. To my suprise, on 2nd Aug 08 I have received a credit card statement for the card I have not received so far. According to the statement that I have received, my credit card no. is [protected] and my account no. is[protected] statement showing a credit of Rs.100 to the above. I was unsuccessful to contact HSBC over phone. Hence this complaint. Repeat I HAVE NOT RECEIVED MY CREDIT CARD BUT THE STATEMENT. STOP MISSUE OF CREDIT CARD BY SOME ONE. HSBC ACT NOW. SERALTHAN MANICKAM /112/17 KARPAGAM AVENUE 4TH STREET /CHENNAI 600028

sir,
ihave two credit cards of hsbc wrongly when i made payment in oct 2007 i have put same crdit card no. in both cheques. from there problem creats because co. never send stetement of accont after some time bank call me and told me that my payment is outstanding i have told that i have already makes the payment and gives him my cheque no. statement of my bank account after that they told that i will bring the scaned copy of my cheque from my icici bank account from where cheque has been cleared. i brought the scaned copy of that cheque . Than I come to know whats the problem after that I meet with mr rajesh in noida branch . he is settelment officer. he see my case and he told me that he make waiver of my all charges and i should makes payment of 10000/- . i will agree on it and make payment in cash on same day they have issued me a settelment letter which shows that my account becomes nill outstanding from that day. but still i got calls from bank for recover I meet with mr rajeh every month they assure me every month that case will closed in this mont but still all are waist. after that i got i email address of bank . imake mail to him discription are of that mail is as follows

madam,
when ithe isseue comes in my knlowlede i have to meet you bankers me rajesh in noida branch they have looks the matter after seeing the problem of case they setteled my case in rs. 10000/- on 2nd january 2008. They told me that they are going to waiver my all charges late paymen etc . and they have issued me noc as a clearance of my account .I have the noc certificate which is issued by uer noida branch collection center. I have deposited the amount of rs. 10000/- in your branch at same day. but after that ur not cleared my account and still showing outstandings. so I request you to please waiwed my outstandings and cleared my account .and showw that 0 balance out standing . if you demand i can send you the copy of noc.
Thanking you
vikas jain

Dear Mr Jain

We refer to your message of 26 July 2008 received through
[protected]@hsbc.co.in regarding concerns on your HSBC Credit Card account.

We observe from our records that your card # **** 6817 has been closed
by the bank on 19 December 2007 and so we request you to contact our
collection department at[protected] and they will assist you
accordingly.

fromvikas jain <[protected]@gmail.com>
toHSBC INDIA NET <[protected]@hsbc.co.in>

dateTue, Jul 29, 2008 at 10:42 AM
subjectRe: regarding payment is already cleared in january (KMM885837I123L0KM)
mailed-bygmail.com

hide details Jul 29 Reply


sir,
as per your reply I have make call 0n no.[protected] three times in a day they have told me that they are unable to do any thing and he gives me a no. of mr kamal his no .is [protected] I call on this no. but no bodies is picking this no. Than can u suggest me what should I do now .

I have alredy told you that me rajesh in your noida branch collectin center is setteled my case on 2nd january2008 . His phone no is [protected].

I am sending you a scaned copy of my settelment letter.

so please do needful soon I wants my accounts clear so please make my account clear and waived my all outstandings and makes my outstanding as a zero balcance
.
Thanking you
- Show quoted text -


On Mon, Jul 28, 2008 at 9:20 PM, HSBC INDIA NET <[protected]@hsbc.co.in> wrote:

Dear Mr Jain

We refer to your message of 26 July 2008 received through
[protected]@hsbc.co.in regarding concerns on your HSBC Credit Card account.

We observe from our records that your card # **** 6817 has been closed
by the bank on 19 December 2007 and so we request you to contact our
collection department at[protected] and they will assist you
accordingly.

If we may be of further assistance, please do not hesitate to send us a
message or call our 24 hours phonebanking numbers.

A complete list of our phonebanking numbers is available at
http://www.hsbc.co.in/in/personal/phone.htm

For an online demo on Internet Banking and more information on our wide
range of products and services please visit our web-site www.hsbc.co.in

Yours sincerely

Dinesh Thakur
Customer Service Executive
HSBC India


[protected][protected]-
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Dear Mr Jain

We refer to your message of 29 July 2008 received through
[protected]@hsbc.co.in regarding concerns on your HSBC Credit Card account.

With regards to your concern, we wish to confirm you that we have raised
the same as a complaint against the concerned department under the
reference number: [protected] and shall revert to you on the status of
the same in 4-5 working days.

Dear Mr Jain

We refer to your message of 29 July 2008 received through
[protected]@hsbc.co.in regarding concerns on your HSBC Credit Card account.

As per the revert from the concerned department (reference number
[protected]) we would like to inform that our officer Mr. Naveen Sharma
will contact you with in 4 ?5 working days. If you still not contacted
in the stipulated period we request you to revert for us to do the
needful.

sir,
I am sorry to say you that my all efforts are gone waist i have makes around 20 rounds in last six months to your noida office where my case was setteled made arround 30 times calls to your coustomer care and another places
which no. are given by your chain of peoples to whom I talk . makes mail to you but i am sorry to say to this that your employees are too much unprofessinls that he cant be able to closed my account now its my last mail to you so after this mail if any bodies make harrase by or on behalf of you company than i have no other option that I will take legal action against you.
so please its my request to you that please clear my account and makes it o balacne outstanding as your promise, which is issued buy your authoriesd person.
Thanking you
vikas jain
[protected]
- Show quoted text -

We refer to your message of 10 August 2008 received through
[protected]@hsbc.co.in regarding concerns on your HSBC Credit Card account.

We have noted your concern regarding credit card outstanding settlement
and request you to contact Mr Naveen Sharma to the below mention contact
number :

Mobile number:[protected]

We trust the above clarifies your concern.

when we call on above mentioned no. they always told that he is on travel .
so please do need full soon
and makes my account is cleared

TO THE MANAGING DIRECTOR HSBC BANK.



COMPLAINT AGAINST Mr.ANUJ([protected]), RAVI([protected]) AND SANDEEP HSBC PUNE BRANCH

I HAD TAKEN A PERSONAL LOAN FROM PUNE FROM UR BANK AND I ALWAYS PAY MY EMI THOUGH LATE BUT THIS TIME YOUR BANK OFFICIALS AND AGENCY PEOPLE CROSSED ALL LIMITS BY HARRASSING AND ASSAULTING MY WIFE AND I AM FORCED TO LODGE A POLICE COMPLAINT.

PEOPLE INVOLVED RAVI[[protected]] AND SANDEEP AND THEY SAID IT'S TARGET PRESSURE FROM MR.ANUJ([protected]) O[censored]R BANK.

THEY CAME AT 9:45PM AT NITE.

SANDEEP IS THE PERSON WHO MISBEHAVED PREVIOUSLY ALSO AND ANUJ HAD PROMISED HE WILL NOT SEND HIM.


RAVI AND SANDEEP FROM RECOVERY AGENCY USED THE METHODS WHICH WERE NOT SUPPOSED TO USED AS PER RBI LAWS.They have spoken rudely to my wife, harassed her and sandeep had done the same thing previously also and anuj had promised that he will not send this man again.they come and shout at top of their voice that it's 30 and they are unable to complete their targets.

Is this the way HSBC wants to complete the targets ???????????????

WOT KIND OF PEOPLE HSBC HAVE RECRUITED????/

rgds
rajesh kaul
[protected]

Hi,

I gOt Loan From HSBC BANK for RS 30000. with interest Rate Of 48.66% per annum(Reducing interest). Since the interest is very Huge, I decided To close This Loan After the Minimum period of Six months, When i contacted the branch for paying the Total Amount Of 24000(including 4% closure amount)..They said to wait for one more months to close the Loan.. i already Paid 7 EMI... They want me to pay One more EMI so that They Can get 1000 rs as interest.. Is this the code of ethics That Bank are Following... ?...For Loan Of 30000 I already paid 14000 as EMI still they deduct only 6500 as the principle amount.. Can any one tell me .what to do next...

I am repeatedly informing you that I have not yet received HSBC credit card for which two markeing agent approached me as back as in the month of April/May, 2008. I got the PIN No/Password with a covering envelop where my first name is mis-spelt. I informed the matter on several occassions but with no result. I have been getting Statement of Accounts regularly showing a credit balance of Rs.100.00.

I would request you to kindly make necessary arrangement to cancel my said credit card immediately and stop issuing statement of account without further delay.

I want your early action in the matter.

I on reciept of so many call from the bank asked to issue acredit card. My card no.is [protected].
immidiatly after receipt of card I surprised to see thast bank has issued a chaque of Rs.10000.00 in favor of me without my request/consent..I contacted the bank official in informed my concern, they said they will take up the matter. It was my further surpire when I recieved the payment advise for the interest amount on Rs. 10000.00charged by the bank when I did not encashed the instument.
Now bank officials are saying to give an indeminity to cenceell the chaque..The phone nos, provided by the bank on the recovery notice are out of service since long.

Dear Sir,
I have applied for credit card 15 days back, i got all confirmation calls .I want to know my Ref.no & status of my application.

My Details:E.V.Ganesh babu
D.O.B:[protected],
Mobile:[protected].
Pls give me reply sir.

This is regards to Transfer of my PF money to present company. I have submitted my PF transfer application from HSBC Electronic data Processing India pvt ltd to JP Morgan Chase India pvt ltd.,

I have submitted my application on May/2007 to my x company, but still the transfer not taken place, please do need full

Old company PF # AP/HYD/37897/12581
Present company # MH/92681/9292...

hai,
i am an hsbc ltd employee i requested to your corprate executive to change my cug from abnamro to hsbc cug changed but the address is not changed the address update in your system is bangalore address my correct address is

HSBC BANK LTD
NAGABRAHMA TOWERS, NO76, CATHEDRAL RAOD, (NEAR MUSIC ACADEMY), CHENNAI-600086.
MOBILE-[protected]

Sir/Ma'am,

Please apprise the Provident Fund Commisioner, Hyderabad that thousands of PF subscribers are waiting to withdraw their PF. Emails and telephone calls, letters from employer are getting no response in many cases.
My own PF withdrawal is pending for more than one year. PF A/c NO is AP/HYD/37897/15710. All papers and application were submitted last year itself. Please see if you can get a reply from them as nowadays I am in Bangalore and it is very difficult to travel to Hyderabad to follow up. Thank YOU!

Hi,
I am holding a HSBC credit card since last two years.
Although i am not using this card since a long time but still i am getting bills time to time.
I requested the customer care to surrender this card but still card is not closed and i keep on getting the bills.

I think this was my biggest fault of getting HSBC credit card.
Please help me out.

dear,
sir
i am rohit gupta & my contect no is [protected], my add is, a- 8 jagdamba colony ali vihar, sarita vihar new delhi - 76
near j. n . international school,

sir,
i was received a call from a person who told me ser i am calling from blu dart courier, & i am coming with your hsbc credit card, ( i have applied for that ). person contact no is [protected], & name i don't no he told me please conferm your add. i conferm my add then he told me i am living here last five year here is no these type add, then i answer him my loceatin & nearest landmark with add, after that without talk was complete he dissconnect the call call time 8:30 am, after that from last whole hrs. i am trying him to make call but hi is
dissconnecting mt call, & if i call him from outher no. then after listen my voice he dissconnect my call pls take a action because
my ocard limit may be 50, 000. & i am also trying to contect from hsbc, so please reply asap, in my id or mobile no.
you can also reply me my office i.d. [protected]@uhc.com

To,
The Manager - Credit card,
HSBC Credit Card Department,
Hyderabad.

Dear Sir,

Sub : Not working your phone 23358787

With reference to the above subject many times call to your phone[protected] but it cumputer system says always the card number entered is incorrect. when i was entered nuber of times correctly. i want to speak custmorcare excutive. please solve the solution.

Thanking you,



B. Naresh

Imagine yourself receiving threatening calls from some reputed bank like HSBC. Today I got a call from one of your staff member Mr. Nitesh Sharma (From number +[protected] @ 12:44 pm 4th July 2008 on my cell number [protected]). Whole conversation was for more than 25 mins and ended very unprofessionally. Following is the summary of call:-
1) I was not comfortable talking to Mr. Sharma because of his limited knowledge of my issue and obviously because of his threatening language.
2) Mr. Sharma told me that he is AVP and he didn’t allow me to talk to his manager.
3) He told me that he will take me to court and will make my life miserable.

But this is one of the issues which I want to highlight in this letter. I am having credit card of HSBC from last couple of years and have received only 3-4 monthly statements. I contacted HSBC couple of times (through emails and phone) regarding this. Few of my emails written to HSBC with complaint numbers are attached.
As I was not getting my statements I very carefully made payments to HSBC with in 6-7 days of purchase. I will request you to refer my transaction details for this.

Last month someone from HSBC visited my home (while I was not in) and behaved rudely with my wife. He forced her to pay 700/- rupees. I was not in town for about 3 weeks.

Today on call Nitesh told me that I have to pay 4800/- rupees. He refused to tell me transaction date and informed me that purchase is of 1500 – 1800 rupees. As you can notice from my credit card summary that I have paid all amounts with in 6-7 days of purchase, I asked him to let me know when and where did I spent 1500 – 1800 rupees.

He was unable to provide me all these details. As per my understanding I have made payments against all purchase, but if I have missed something I should not be charged (that too with late fee + interest) as I didn’t receive any statements.

Just because of non delivery of statements I have stopped using this card.

I spoke to Ms. Rukmani on Friday 4th July 2008 (on[protected] @ 2:59 pm) and as per her advice I am sent this mail to nodal officer and awating some action/response from him.

I have taken a personal loan from HSBC bank last year my loan a/c no:is[protected]. after the first emi the ecs was not hitting my bank account and i use to get letters from hsbc to pay the outstanding with a penalty of Rs250, after a complain i came to know that they have entered my account no: wrong due to this the ecs was hitting some other account after repeted complaints to the coustomer care and complaining to nodal officer the mistake is not rectified till today . i have applied for two wheeler loan in other bank but it was rejected stating that i am a DEFAULTER in CIBIL today i have complain in RBI and asked for COMPENSATION of Rs30LACSfor spoiling my CREDIT HISTORY AND MENTAL HARRESSMENT.

As first time user i was unaware about how to inform you to convert bill amount in to emi's, i called up after i receive my statement in february, then your phone banking people refused to do so saying u need to call before you receive statement, some how i could manage to pay my total amount by 21 st april, otherwise all other statements regularly paid by me, i humbly request to consider my application waive off all extra charges still shows pending in my latest bill carried from feb till date