[Resolved]  HSBC Credit Card, India — Harassment - HSBC credit card

HSBC Credit Card — harassment by representatives

A copy sent to Hsbc.

5/15/2008
To,
The Manager (Credit Card Division).
HSBC
India
Sub: Complaint of harassment

Dear Sir/ Madam.

I, Manish Gawde am holding a Mastercard having number [protected] for more than the last 10 years.
I presume that the very fact I am holding the card for so long proves that I have been an exceptionally good customer for your bank.
After all this years the kind of treatment meted out to me has been shocking and very very demeaning in spite of the fact that it was your Bank which was at fault in the first place.
It was your ATM machine which kept gobbling my card, It was your collection person who came and collected the cash as directed by your representative, it was your collection department which did not reflect my received payment for 2 months. It was your Bank which suspended my card, it was your collection department which kept calling me and asking for payment which I had already made, It was your customer care department which in spite of receiving all my complaints never made anyone stop from harassing me. The only thing I demanded to make my payments was that all the penalties charged for the mistake done by you all be reversed and an updated copy sent to me. I was promised a letter of apology for the mistake and a call from the collection department for the same which never came.
On the 10th of may I receive a call from your Worli collection centre for the outstanding payment and on my telling the person concerned that I am out of town and will be reaching Mumbai on Monday and you all can wait for the payment till then what response I get was absolutely shocking, The person Mr. Arjun Nikam accused me saying that that I am not paying the same on purpose and I do not have the money to pay back in the first place. Then I was abused by him and threatened that he will send someone to collect the payment that day itself, He then called up my residence and threatened my Wife with dire consequences on not making the payment to the representative. He told her that we will come and insult you in front of your neighbors and tell them that we are using the bank money and are not repaying it. He called my wife 5 to 7 times and kept on harassing her in spite of her telling him to speak to me only.
I then called him and told him to come personally after 9 the same evening as I was coming back immediately to catch hold of him. On telling that I we will make a police complaint he just mocked us.
I have registered a complaint for the same and have now decided to file a complaint against your Bank and also take legal action for the harassment you have made my family go through.
As far as your outstanding payment is concerned I will only pay that to MR. Nikam when he comes personally to collect the same.
You can take this letter as a complaint or threat is up to you.

Thanking you

Manish Gawde

HSBC Credit Card — harssment

This is to bring to your kind notice that despite settlement of my brother credit card account six months back i am getting calls and harresment with filty language at my residence and on my mobile"s number also my wife"s mobile using very rude language.i am giving my payment details with referance to the telephonic discusstion had with the tele executive from hyderabad branch.
the referance number of the letter is hyd/dca/wo/02026 dated 08/02/08 bearing my brother"s card number [protected].the letter has come to me through hsbc reprasentative personaly on 8th february and i was told by hsbc hyd.branch tele executive that i may pay the amount of rupees 3000/-
pertaining to the settlement of my brother"s card as mentioned in the contents of the letter.she told me that i may pay the amount in cash to the reprasentative and take his acknoledgement on the original sheet and the same was signed by me on the duplicate copy along with the cash and handed over to the reprasentative.i am holding a original copy with duly signed by the manager-debt management and also the signature of the person who has collect ed the cash.
i am rather surprised after six monts of clearing the amount one miss.chandrakala has called from delhi on 25th.at 15.10hrs.bearing number [protected] and she is using very abusive language which was not tolerable by me and my family members which led me to mental tension and unncessary nusiance.
i request the concerned department to stop calling me and if any proof is required against my payment i am holding the original letter with recever"s signature.once more if this phone call harresment occurs
i will file a damage suit affecting my reputation and goodwill where hsbc is responsible.

Hsbc credit card MC Gold — Complaint against the bank for harrasement

I held an Hsbc Gold MC no [protected] made a payment of Rs.5000 by cheque from my PNB Bank and I have a certificate showing that amount has been been debited from my account .Inspite of my giving them the evidence and talking to their various officials in various towns as advised by their people . After clearing all dues I discontinued the card but they continue sending me the dues which I actually do'nt owe them .Lately I am getting all sorts of threating calls .Please help me as my requests have gone unheard

I agree to the statement here. It is a real pain to maintain an HSBC card. I second each and every statement made. In my case, the worst happened as I hold an HSBC savings account with HSBC, pity on me as my company holds a salary account with the bank and I have no other option but to maintain the relationship with HSBC.

Given a chance, I would love to walk out from being their scape goat!

Harassment - HSBC credit card — Harassment - HSBC credit card 4384 5999 9759 3578

My HSBC credit No. [protected]. The HSBC Credit Card representatives issued one add-on card in my wife’s name also without my approval. I’ve accepted these cards only after they told me these are absolutely free and their will be NO ANNUAL FEE. Last year I’ve received statement of annual fee I have called hundreds of time to the customer care then finally they send me the final statement with zero balance. This year again the same story started I’ve received the statements stating more that Rs. 5000/- amount. I’ve made only one transaction of Rs. 385/- that I can’t pay as I’m not getting the correct statement.

I’ve repeated tried to contact customer care executives but received very very unsatisfactory responses. On one single day I’ve spent more than 3 hours to resolve this issue and contact your executives, I’ve spoken to many executives but have not received any positive response especially from customer care executives.

I therefore request you kindly close any account IMMEDIATELY and send me the final settlement letter with the actual balance to be paid (excluding the annual fees).

This is very urgent as these are creating great trouble for me.

Harassment - HSBC credit card
My HSBC credit No. [protected]. The HSBC Credit Card representatives issued one add-on card in my wife’s name also without my approval. I’ve accepted these cards only after they told me these are absolutely free and their will be NO ANNUAL FEE. Last year I’ve received statement of annual fee I have called hundreds of time to the customer care then finally they send me the final statement with zero balance. This year again the same story started I’ve received the statements stating more that Rs. 5000/- amount. I’ve made only one transaction of Rs. 385/- that I can’t pay as I’m not getting the correct statement.

I’ve repeated tried to contact customer care executives but received very very unsatisfactory responses. On one single day I’ve spent more than 3 hours to resolve this issue and contact your executives, I’ve spoken to many executives but have not received any positive response especially from customer care executives.

I therefore request you kindly close any account IMMEDIATELY and send me the final settlement letter with the actual balance to be paid (excluding the annual fees).

This is very urgent as these are creating great trouble for me.

MISREPRESENTATION AND CHEATING BY HSBC

The representative of HSBC came to my office and gave me credit card saying it is lifetime free and I will not be charged any Annual Fees nor Add on Card Fees.

Then HSBC charged me my Annual Card Fees. I told them that when I was given the card i was told it was lifetime free and that they shud reverse the charges and cancel my card. They didnt reverse the charges despite telling them many times on their customer care number.

Finally they reversed the charges for the 2nd year but not for the first year. Now i keep getting their statements which show all compounded charges. This amounts to cheating and misrepresentation on the part of HSBC and I am wasting a lot of time writing to their customer care and RBI Ombudsman. I dont know waht to do. I am really fedd up.

This is only complain which i saw in the websites, more over HSBC has good reputation only to harrasse the customers.When you contact the customer care yet as if they are doing some favour to us.And people in the bank give all stupid commitements which will not help the customers.

HSBC Credit Card — Harrassment by HSBC Credit card

I am Pallavi Jain and this is with reference to HSBC gold card credit card no. [protected] .

I got this card ith my salary account with Quark in chandigarh in July 2004.

In 2006 I shifted to NCR and I got the address changed and asked for a new credit card ( old one had expired or damaged) . The customer care told me that the new credit card cannnot be delivered on new address . So I will have to come and collect it from Noida branch.

After that I could not collect the credit card.

After 2006 end I did not use HSBC card as I did not have one and also did not receive any statement from HSBC bank.

In Dec 2008 I received a call from HSBC saying that I need to pay approx Rs. 20, 000 and the settlement coud be done on around Rs. 9, 000 for some expense which is showing on my card.
I asked them for details of expense which they did not give me and talked to me in a very rude manner.

After this I have received written statement from HSBC in Dec 08 asking to pay approx. Rs. 20, 000 but this letter does not give any details of what and when any expenses have been done on this.
Inspite of my repeatedly telling the agents that I don't have HSBC card any more they have been giving me repeated harrassing calls to me in my office time.

The mental harrassment by these guys is too much and its vey painful to interact with these guys.

HSBC Credit Card — annual charges on add on card and not able to connect customer care department on telephone

I AM NOT USING H.S.B.C. CREDIT CARD AND ALSO NOT BY MY ADD ON CARD MEMBERS. THEY HAVE CHARGED ANNUAL FEES ON MY ADD ON CARD I HAVE TRIED TO CONTECT TO CUSTOMER CARE DEPARTMENT BUT UNABLE TO CONTECT THEM I ALSO REQUEST THAT CANCELL MY CARD AND ADD ON CARDS AS WE ARE NOT USING IT. WHEN EVER IN FUTURE WE REQUIRE WE WILL APPLY FOR SAME. MY CONTECT NO IS [protected]

TO Customer Care Officer,
HSBC Credit Card,
I closed my HSBC card(Card no-[protected]) before one & half year & also inform HSBC VADODARA-GUJARAT-INDIA branch by 14 hand written complain to stop the mental harassment by sanding credit card statement every month.HSBC also applied TATA AIG insurance premeum to me. So if I am agreed on your offer of TATA AIG insurance sand me my signed document by post. Also your recovery agents talk with my wife on my Mobile in very rough maners & if you have any proof sand it to me about my outstanding purchase bill.Your representative forcing the Card holder for various insurance policies & also for Credit card & than you appling late payment charges. I have all proof now you check your data & give me reply immediately.If you have a proof I will be agreed to fight with you in consumer court. If i not get proper reply I am going to complain at Local police station & forward this case to RBI Ahmedabad (Gujarat). So check your data my card is closed & I have also letters from your Chennai Head office. I did 14 complains to your Vadodara-Gujarat-India HSBC Ellora park branch to void all wrongly applied charges & stop the monthly statement. I think there is very big communication gap between your Vadodara & Chennai(Madras) Head office.
Waiting for your reply & HSBC will responsable for any legal harassment complain by me.
[censored]al.Patel

This is to bring to your kind notice that despite of my credit card account i am today getting calls and harresment with filty language at my residence no and on my mobile"s number also my wife"s mobile using very rude language.
he is using very abusive language which was not tolerable by me and my family members which led me to mental tension and unncessary nusiance.
i request the concerned department to stop calling me

.once more if this phone call harresment occurs
i will file a damage suit affecting my reputation and goodwill where hsbc is responsible.

I am Geeta Saini, I am HSBC Credit card holder [protected] from last one and half years. My card limit is 56000. I did not recieved any months statement from HSBC.
I never been used my HSBC CARD card. In the february09 I got lost this card some where and my card was missued by sombody of amount 10, 000. when my card used by someone I did not recieved any message on my mobile phone also. I got shocked when I recieved a message from HSBC that your credit card payment due for Rs.10, 000 of the february month. I immediate inform to the HSBC customer care to blocked my card. I complained about my card with written application also in HSBC BANK at PUNJABI BRANCH on dated 09march2009. I expect from HSBC BANK will take some action about my complaint.
No response from HSBC BANK, even they started to harassed me again and again. I got recieved call from Bombay, Gurgaon and etc branches regarding HSBC payment. I am totally fed up from HSBC.
You can check my previous record also from HSBC and other bank also. I am all bank's credit card holder, But never face problem like this. If I want to be defaulter why i used only 10, 000 even my card limit 56000. so please take some action.

your manegment staff always beg to time for Investigation but they are not solve my problems. Are They misguiding me??????????? Plz tell me sutable answer, and plz issue me NOC

The mental harrassment by these guys is too much and its vey painful to interact with these guys

HSBC Credit Card — monthly statement

I have not been receeiving monthly account statement for the last few months.pl. send regularly

my self yogita joshi..
plz give me a E-mail ID for the vadodara ellora park branch. its a urgent

Pl. Pl. send my monthly statement

Harassment - HSBC credit card

TO CUSTOMER CARE OFFICER
HSBC CREDIT CARD

MY HSBC C CARD NO. [protected] AND I BEEN HARASS BY YOR BANK SO MANY TIME I HAVE FILE COMPLAINT AGAINST NOT RECIVENG ANY COMUNICATION FROM HSBC BANK REGARDING MY STATEMENT EACH TIME I HAVE TO CALL CUSTOMER CARE FOR THE BILL AMOUNT BUT THERE IS NO RESULT . NOW I AM GEETING CALLS FROM HSBC PHONE NO.45650229 THEY ARE SAYING THAT THEY ARE CALLING FROM HSBC CP BRANCH AND THEY KEEP ON CALLING HARASSING ME USEING SOME BAD WORDS WHERE THERE IS NOT MY FAULT ANY WHERE AND THEY ARE FORCING ME TO PAY 9000 RS.



KINDLY DO THE NEEDFUL ON URGENT BASIS

REGARDS

ROHIT KUMAR

HSBC Credit Card — Harassment by the collecting agents when there is no due.

In reference to my Credit Card bearing no [protected] i have been recieving calls from the collecting Agent of HSBC for payment of outstanding. It has been repeatedly mentioned to them to produce the proof of any purchase made by me after the settlement thier bill dated 27.03.2006. Till date they have not been able to produce any proof and now they have sent a letter for one time settlement of the outstanding claimed by them or else they will publish my name in CIBIL to affect my future credentials.

TO Customer Care Officer,
Harassment – HSBC Credit Card No – [protected]
I have been a loyal customer to HSBC for the past two years; Three months back I was getting frequent calls from HSBC sales team as they were promoting a package/offer by name Premium Circle program. They were saying that this offer was for only few selected HSBC customers. It is a vacation plan and contains some facilities for basic air-fare and stay in a selected hotel. Initially I felt it was a good offer and asked them to send me the terms and conditions and optimistic to join the program. Meanwhile they have taken it as my confirmation of the offer and sent a parcel to my residential address. Having gone through the literature provided by HSBC I was not satisfied as it included lots of conditions. I being working in IT industry cannot plan my vacations in advance and hence I got back to HSBC requesting them to cancel this offer to me. I have repeatedly called them and informed that I am not interested in this offer but I am getting outstanding dues statement demanding 6400/-. Ultimately I asked them to cancel the Credit Card for which they were prepared to cancel the card. Even though the card has been cancelled and none of the facilities provided by the program has been used by me, still I am getting outstanding dues. This outstanding bills cause a lot of trouble to me. Please help me.

MURALIDHAR.KRISHNAMURTHY
[protected]
Muralidhar.[protected]@iGate.com
BANGALORE