Hongkong & Shanghai Banking Corporation [HSBC] Complaints & Reviews

I the undersigned Mr. Muzakkir Sayed S/O Mr. Haafiz Sayed, would hereby like to file the compliant against the Fraud Transactions done using my HSBC Bank Credit Card online on www.yatra.com with following details:

Date Merchant Name Amt
24th Jan www.yatra.com 12820
24th Jan www.yatra.com 15865
24th Jan www.yatra.com 8681
24th Jan www.yatra.com 5163
24th Jan www.yatra.com 4885

I have attached the copies of the etickets for further details of bookings being done.

The mobile Number used while booking is: [protected].

Would hereby request you to please take suitable actions as All above transactions are done on Website www.yatra.com on INTERNET.

The Fraud passengers for whom tickets were booked are about to fly in recent weeks and can be caught at respective airports.

I would highly be obliged for any co-operation required from my end in the above said complaint.

Muzakkir Sayed
(+91 [protected])

Dear Sir/Madam,
Hi, I am Sabiya and I submitted my PF form in my previous company on 03/08/2008 and they submitted to Hyderabad office on 22/09/2008. My PH account number is AP/HYD[protected]. My money hasnt been credited to my SB account yet. When I called up the Hyderabad PH office, the staff was very incoperative and said that funds has already been credited into my account in December and hung up, not bothering to listen. I request you to please into the matter and update me.
My mobile number is [protected]

My accout number AP/HYD[protected]

Regards,
Sabiya

Have not yet received the courier from HSBC bearing the docket number as 50258499.
My mobile number is [protected]

My name is Indrani Kakati, working as an Engineer in Powergrid Corpoartion India Ltd., a Govt. of India undertaking. I am a holder of HSBC Gold Card No : [protected] expiry 06/09. I had started using the card in November 2007. On 14.11.07 I had balance transferred to the HSBC card an amount of Rs. 46000.00. In between I have also made transactions/purchases from the HSBC card. After that I have been continuously paying for the dues on receipt of the credit card statements. Now after holding the card for more than a year, I received the credit card statement of 12.12.08 to 11.01.09 stating that my outstanding amount has been Rs. 105202.85. At the same time around I received a call from HSBC customer service stating that a minimum payment of Rs. 10673.42 was due. Now seeing such an overdue amount I contacted HSBC's cusotmer service deptt. through calls to get an analysis of as to how the outstanding has reached to such a high extent, however I would receive a call everyday stating that the matter can be sorted out but first the minimum amount of Rs. 10673.42 has to be paid. Now for the past one year and more I have been making continuous payments. But at the rate the interest charges has been levied it seems my outstanding would never get cleared. After several days of trying to contact HSBC's customer care finally i was able to get through the customer service deptt. on 22.01.09. Accordingly I requested for them to send me a copy of the mail of all the statements from Nov'07 so that I can know the exact amount I have spent and the amount I have paid. The lady at the other end told me that it shall not be possible to send all the statements, but she can organise to send a few statements so that I can have an overview. On 23.01.09 i received the foll. statements 12.12.08-11.01.09; 12.10.08-11.11.08; 12.09.08-11.10.08;12.07.08-11.08.08; 12.06.08-11.07.08;11.05.08-11.06.08. Nov-Dec and Aug-Sep are missing between this. On checking the 6 statements I have found on an initial synopsis that the total purchases made on this card for the foll time has been Rs. 71016.4, amount paid has been Rs. 40002.13 and interest charges levied is Rs. 21134.5. Now this is an alarming situation. This high rate of interest charging would mean that any amount i pay, it shall keep on goin to the interest charges and my actual purchasing amount would remain as it is, This also means that HSBC would keep on levying the interest charges till my credit limit has exceeded i.e. the amount becomes to the tune of Rs. 150000/- and then hand it over to the recovery agents. Regarding the same, i have also sent a mail to [protected]@hsbc.co.in and [protected]@hsbc.co.in. The reply i received from HSBC through mail was that the cannot be resolved and i will have to pay the total outstanding.

Kindly help me in resolving this issue.

Rgds
Indrani Kakati
Engg-Telecom
Powergrid Corporation of India Ltd.
164/D/17
3rd Floor Lake Gardens
Kolkata-700045
Cell : [protected]

Dear Sir,

I was holding HSBC Credit Card No. [protected] and due to wrong billing, I have asked them to submit correct bill so that the payments can be made but till date I have not received the same. Therefore, it is outstanding and now they have refered my case to CIBL. the The details of my case is as below:

1.In the June 2006 - July 2006, HSBC has levied financial charges, late payment charged and the applicable service tax amounting to Rs. 6380.19 inspite of making full payment of the complete outstanding of previous bill (May-June2006) i.e. Rs. 70441.00 on time.

2.In order to make correct and right the payment, I had called Customer Service and spoke to various persons like Namita on 28th August 2006 at 9.50 am, Sunanda & Kiriti on 24th October 2006 at 2.15 pm etc. Also had detailed discussion with the various collection officers on various occasions. During my discussion I have explained them the entire details and the issue. On explanation they accepted the mistake. I further requested them to send me the revised bill (as per the RBI Guidelines banks are required to provide the correct bill) so that I can make the right and correct payment. They promised me to send the revised bill.

3.Inspite of the fact that your bank did not provided me the revised bill, I made one payment of R. 25, 000 on 28th August 2006 basis assurance given by Namita to resolve the issue with in a month. This shows that I am not adverse making payment but asking for the correct statement. But again no resolution of the issue after the payment.

4.Regret to inform that no body took pain to resolve the issue.

5.Since there was no response from your bank, I was then forced to make any further payment.

6.Thereafter, I was contacted by Ms. Anjali, Kavita, Pooja, Swagatam & Kiran wherein again I have explained the entire issue to all of them. They agreed that there is a mistake by the bank and has assured that they will get the revised statement by waiving off the above said amount. But no such confirmation in writing was given.

7.At later stage on of your representative came with the settlement offer by waiving 100% amount but again not ready to waive off the further financial charges, which was purely on account of HSBC (reasons explained herein above). Beside this he wanted me to sign your “Standard Settlement Letter” (which mention the reason that I was not able to make payment on financial grounds and such other similar situations) whereas the reasons were different for non- payment. I have asked him to revise the letter mentioning the fact that due to banks ignorance there was extra charges levied, which he never brought. Hence no payment.

8.Please note that I have made all my efforts (if required I shall be able to produce the evidence of all my communication with above mentioned officers) to make the RIGHT and CORRECT payment but HSBC never bother to provide me the revised statement. Instead opted to continue to send me the wrong statement (wherein the amount keeps compounding with financial charges).

9.HSBC by their letter dated 19th April 2008 which was forwarded by normal post with a time line of 25th April 2008 with a condition to receive the payment and realization of funds (only 05 working days including the postage delivery time. 19th Saturday 20th Sunday). The post office stamp on the cover confirms that though the letter is dated 19th but the same was dispatched on 22nd April 2008. This also indicate HSBC intention that they do not wish to resolve the issue but just would like to complete the procedural formality as laid down by the RBI to provide an opportunity for settlement before forwarding the case to CIBIL.

10.It is important to note that I have using HSBC credit card from 2005 and considering my track record and the payment history, your bank has revised the credit limit & cash limit to INR 2, 00, 000 and INR 1, 20, 000.

11. I have brough the above to the notice of HSBC by registered AD but no action.

12. Again on 09th Dec 2008 I have emailed the entire details and facts to Mr. Aijaz, Manager Debt Management with cc to Vikram Sarkar, Regional Manager as per my discussion with Ajjaz but again no response / action.

From the above it is evident that I am resorting to all the recourse to resolve but HSBC is not ready to accept their mistake and to rectify the same. Moreover, they have refered this to CBIL which is not appropriate. Due to this action of HSBC I am very much distrubed and would like to proceed with the appropriate action.

I therefore, would like you to register my complaint formally against the HSBC and initiate the suitable action and resolve.

Regards,

Rajeev Saxena

Recently while checking my HSBC account online I realized that there had been 3 un-authorized money withdrawls from my account to the tune of Rs 32, 000. This thing has happened in Noida. At first when i complained to the HSBC help line they said that they cannot help as these were ATM withdrawls. Subsequently i asked them to disable my ATM cards.

During the period o[censored]n-authorized withdrawls I was outside India on a job assignment and I had my ATM cards with me. So the possibility of me withdrawing money does not arise.

After this i realized that a packet containing my HSBC powervantage card that had arrived in office while i was on-site was open when it was handed over to me. There was no card inside the packet. Also i had not received any PIN number from HSBC.

I then went to the HSBC bank office to register my complaint. They did accept my complaints but did not allow me to meet the manager. They said that they would try but their attitude was not very good.

They told me that the money had been withdrawn from HDFC ATMs using the HSBC bank ATM cards. I am sure that the person who stole the HSBC powervantage also stole the PIN and then withdrew the money.

The attitude of the HSBC officials in solving this matter is utterly un-helpful. They did not even allow me to meet their manager. It was only when I filed a police complaint and an HSBC official was summoned to the police station that they said they would revert back soon.

Till now I have not received any worthwhile information from HSBC as to how the un-authorised withdrawl took place and who are the culprits.

I have run from pillar to post trying to understand how and who did the un-authorized withdrawl. I wish HSBC Noida was more helpful in helping me retrieve my Hard earned money of Rs 32, 000.

I would request this forum to help me.

HSBC bank is very dishonest bank and charges illegally huge amount of finance
charges for their fault.
One HSBC agent forcefully provides me a credit card no ([protected])
in 2007.
I have paid the due amount Rs. 1200.00 against Sept 2007 statement in before
due date but it's not reflected in very next months statement and they
illegally charge all the finance charges against that. But amount was
debited from my bank account. I repeatedly remind to their customer care
executive to resolve the issue but it does not work. At last that payment
was reflected on next January's statement against that same cheque and
amount but they were not waved of the charges.
I asked their representative to close the card and collect the amount which
I have spent by using that card in very next month. I have paid the settled
amount on 13th September 2008 by cash against the settlement letter sent by
them dated 8th September 2008.
I need a loan for my father's operation at the end of last year but the loan
was rejected due to my name was reflecting on CIBIL site.
I was contacted to HSBC people but they have not solved my issue till now. I
am feeling very frustrating and it makes my life miserable. I used other
bank's credit cards more than 5 years but I did not face any problem with
them till now.
Please help me out how to tackle the situation. May I take any step against
HSBC or go in to consumer forum for removing my name from CIBIL.

I had a HSBC credit card in 2006 and I do not have any balance to pay.I was not using this card since last 2.5 or more years.Yesterday ( 20/01/2009), I got a call from Lucky Sharma ( the number was [protected]) and he was asking for paying some amount for shettlement .Where as I have not received any bill in my address or mail id, I had provided. After that, i tried sveral time to contact the call center and they told as the card has been canceled from Bank, they can not provide any information, so they had providede some collction numbers like ( [protected] and[protected] but no one picked up after several call. So I do not know why they are asking for shettlement and how to get the complete transaction statement. Could you please look into this issues, It would be great help. I am in tensed since last 2 days.
Looking for your positive response.
My mail id is [protected]
mail id is [protected]@yahoo.com

Thanks,
Arun

Dear Sir,
This is Stalinbabu. I am using HSBC credit card more than a year. I am paying my bill properly for long time. But few months ago I had gone to onsite (Malaysia) and just few days before I landed in india.
Since past 5 months I was not in india, I am unable to pay my credit card bill. Actually I shocked when I see my bill, It has been around 60, 00/-. but originally my bill was nearly 30, 000/-. Since I can't able to pay this doubled bill please revise bill without late fee and some excess amount. Since I would like to continue to use my card kindly I request you to revise my bill. I hope you will do my favor. I would like to pay revised bill at one shot.
I am waiting for your reply to do further.

My Card Details:
============
Card No.:[protected]
Name: Stalinbabu

Warm Regards,
Stalinbabu. J.S
[protected]

Hi

I had opened a credit card account with HSBC on 16/07/2005.
The details are:
Name: Chitta Ranjan Dash
Card No :[protected]

After a few days I got a call from HSBC regarding the new tieup with TATA AIG insurance and its benifit.I denied to go for any policies but after repeated requests from the person I asked him to send the policy document so that I can have a look at it and then decide whether to go for it or not.
Till date I niether have recieved any document nor have signed any acceptance letter/agreement.
NO TRANSACTIONS HAVE BEEN DONE ON MY CREDIT CARD TILL DATE.
The most surprising thing is that they have sent me a bill amount of 12000 and it went on multiplying with interest charges.
After making repeated calls to to AIG and HSBC offices and getting thousand request numbers the issue still remains open. They are telling that the details have gone to collection department, Mumbai.

Finally I had faxed my concern : Fax[protected] in April 2006 addressing to to Mr Nevil

This is a fraud case and is very much regretfull act from a bank like HSBC.
This is the scenario with many of my fellow mates wherin they are recieving credit cards without even sighning on any agreement. This shows that all kind of fradulent activities are performed by either the third party agents or the bank is involved in this.
Unless the contents of a document is agreed upon or accepted by the customer, how can it be processed further and the acceptance is taken for granted.
This clearly states that HSBC has no strong policies and it clearly violates the basic ethics that an organisation should abide by.

THIS SCENARIO HAS PUT ME IN A DIFFICULT SITUATION WHERIN I AM BARRED TO TAKE ANY LOANS FROM ANY BANK.
Please close this issue ASAP or else this will be reported to the leading news papers, press and to higher management of HSBC.

ONE THING IS FOR SURE: HSBC CREDIT CARDS ARE A THREAT AND THIS HAS TO BE CIRCULATED TO THE PUBLIC.

I was holding a HSBC Card No. [protected] since from 2003. At the time of issuing me the Card, HSBC agent promised me that, it is a life time free card. If annual fee will appear, please call to Customer Care, they will reverse it. Up to May-June 2007, always I used to contact HSBC official for cancellation of annual fee and it is done by them accordingly.

I have used HSBC card UPTO Nov-2007 and paid the entire amount due to HSBC in time. Not a single time I am DEFAULTER, HSBC can verify it .From Dec2007, I have not purchase anything, and paid all due for my purchase PRIOR TO IT.
In Jan 2008, I got the statement of Rs. 0 amount due from U, as I paid all the amount for which I purchase,

In April 2008, I got the statement of Rs. 49.24 due to me (FOR NO PURCHASE), then in June2008 I got charge once again annual fee of Rs. 2000/= and Tax Rs. 247/=.

This time the Annual Fee has not been waived off as it was done annually, as promised by HSBC agent. After that on every bill HSBC are charging some late fee and tax, and from the same Rs. 2000/= in the month of DEC-2008, the bill was Rs. 5762/= due to me from the same annual fee of May2008

During July-Aug 2008, Several time I telephoned to HSBC people at Customer Care when, I got this type of bill every month increasing the amount, and also I requested to cancel the card on August -2008, and every time One person gives another phone[protected], 66432110 etc in Bangalore) number to talk and the second person gives third person’s number and it is not resolved

Since from few days HSBC people are harassing me and my wife in phone and using some foul language. (MR. ASHOK from Delhi) – Mr. Ashok is using ‘rowdy’ type of language – I can give HSBC the proof as the telephone conversation is recorded by me.

I wrote several mails to HSBC Nodal Officer from 06/01/2009, but yet to get their reply. I even spoke to Mr. Kartik, Mr. Mahesh at nodal office over phone to Chennai. They told every day that I will not get any phone call from Mr. Ashok, but till today I am getting phone call (8 times on 14/01/2009)

Just Tell me, for no purchase and no annual fee (as I am not paying till 2007 ), What for I am getting harassed by HSBC agent "ASHOK" from Delhi. HSBC can come and verify my statement, as all the documentary evidence is available with me for verification.


I follow all the system as mentioned by HSBC grievances readdresses Document; like to approach the CUSTOMER-CARE, NODAL-OFFICER then COUNTRY HEAD . .

HSBC PERSON 'ASHOK' FROM DELHI IS HARRASSING ME EVERY DAY FROM[protected] – (6 to 8 times daily) - Mr. ASHOK is using ‘rowdy” type of word. In spite of my request to Mr. Ashok that, my case is at Nodal Office, please give me some time, he is not listening and harassing me every day. Now he is telling me to drop a cheque of Rs. 700/= for full & final settlement of my account but reluctant to give any written document. Please tell him to stop telephone to me.

I am ready to pay, if genuinely anything is pending except Annual fee & charges related to it

JUST TELL ME SIR, WHAT FAULT OF MINE, I AM GETTING HARRASSEED EVERYDAY FROM MR. ASHOK IN FOUL LANGUAGE

Dear Sir
I used to have a bonus point of 1864 pts.in my HSBC Credit card which on redemption I should get 3 Life style voucher which worth Rs1500(Rs500 per 600 Pts.), which I have requested since 12th dec 08 which I should get within 2-3 weeks, but yet now I have not recieved and when ever I am calling them they are responding me that we had booked your complaint against this you will be recieving within a week .These 1800 points has already been deducted from my account but I am not getting the reward for that .In 2007 also I have requested for some 1200 Pts which I didnt get at that time.

Kindly help me on this.

Best Regards
Balabhadra Parija

I Mr. Pradeep Shetty associated with an top media company, would strongly bring to your immediate notice that I & my family including my in laws as being a senior citizens are have been constantly harassed by your concerned staff, one of them being Mr. Sanjay Rastogi by calling us from land line telephone number 011 –[protected]HSBC) at any given point of time towards FALSE CLAIMS being made against me.
Please note that these calls are growing in numbers a causing all o[censored]s great amount of mental stress & nuisance of in the highest order, and this is not yet all acceptable to us under any circumstances.
I along with my family members have categorically and clearly explain that we have not concerns whatsoever with HSBC credit cards and I have never ever applied / had such credit cards from you, & can justify the same at any given point of time, despite of which the above said harassments / threatening continues. There is a limit to any ones patience as we are all from higher respectable & reputed cultures & needless to say that we truly know our responsibilities and ethics.
I sincerely for once more instruct that such false and persistent calls should be immediately STOPPED, else I along with my family members shall be compelled to take action against HSBC which is uncalled for and it’s at your own cost & consequences.
I strongly intervene in this regards and sort out this issues with your concerned & relieve us of this unwanted & stressful situation.
Regards

Pradeep Shetty
Copy Given to: Sr. Police Inspector, Samta nagar police station

I am a Premiere Customer at HSBC (NewAlipore, Kolkata Branch), Customer ID[protected]. My Relationship Manager (RM) is apparently Mr.Utsab Chakroborty since 2008. In spite of commitments, I have never received RM support or HSBC Premiere Service in last 1 year. Following issues have annoyed me: -

1) Never heard from RM in last 9 months related to investment opportunities, neither received Policy/MF statement updates.

2) Committed to provide Credit Cards with Premiere Power Vantage AC. Never received one in last 1year in spite of false commitments (twice) and 'show-off' arrangements.

3) RM guided to buy a TATA-AIG Policy with 3L annual premium. Never reported the break-up of HSBC-TATA_AIG, neither guided on post break-up customer support. During my visit to India, I had to personally visit the TATA-AIG, Kolkata Customer-care hub, queue for 3 hours and acquire Statements, deposit premium cheques.

4) Guided to invest 3L in mutual fund during Jan-08. Never sent MF Statements. He should have consulted me for redemption before the market crash. Current MF asset valuation is --50% !!

5) Though I do not have any proof of verbal transactions I had with RM in Dec-2007, but, the TATA-AIG policy sold to me (Invest Assure Gold) had lots of 'hidden' facts which was never told to me and I could discover from Policy kit, after 6 months (during my visit to India) and had no option to correct/revert back. I strongly feel I was deceived.

In regard to the (TATA AIG - Health Care Plus) Policy provided to me with confirmation (temporary) on Phone. As per the information to told to me my Representative(HSBC) dated 6th Jan 09 & TATA AIG Executive on phone, I can go through the policy details on receiving the policy and If I didn't like the policy then I can cancel it.

I found so terms & conditions that were not agreeable to me so I decided to cancel it immediately as soon I received the policy papers.

But till date I have send e-mails to TATA-AIG and there is no reply.

On phone, They are not responding properly sa they pass on the phone to one department to another & so time keep on hold for 10-15 also.

Plz guide me & suggest me so way out

Hi,

On 07-01-09, while I'm travelling to Banglore(Nagarkoil Express) I lost my purse at Pune station along with my 1000 Rs, HSBC Credit Card, Debit Card and PAN Card.

May I request you to please get back to me if it found anywhere.
My Phone No : [protected]

Thanks and regards,
Seetharani B

With regarding my credit card no : [protected]

I had taken this credit card on November, 2006. Mostly i had done 10 transactions on this card through out 2 years. Its expiry date is November, 2008. From Feb 2008 onwards i had nevered used my card. Before that they had added extra interest charges on my credit card even i had paid all the amount of transactions. From Feb, 2008 onwards i had phoned sometimes to customer care i told to remove those charges from my credit card account. Customer care executive told that she will deduct those charges. I had never received that revised statement. Though I am getting the statements upto now. Statement amount from 2000 rupees it is reached to 13000 and change.Now it is with recovery department.

Then i had explained to recovery department executive Ms Reshma who had talked to me and she told that she will close this if i pay 1000 rs. And she told that i will receive no dues letter with in 48 hrs. Then i had paid 1000rs with respect to receipt no CPD3 4078394. But now it is 3rd week. I hadn't received that no dues letter. Today one of the recovery departmenet employee called me and he told that i had made insurance on that card and i have to pay 13000 for that.But i never did this. And told that it is with recovery department and he told that if i do not pay then they will make civil case and produce that in court.

I got calls from Delhi Nos are [protected], [protected], [protected].

Please look into this problem as early as possible.

Thanking You

Dear Sir/Madam,
With referance to my credit card no. [protected]
I had taken HSBC gold credit card on Jan 08. I was informed that it is life time free gold card and no joining fees no annual fees its a life time free card. I had recived my firs statement of Feb 08 of RS.3932.60/- in that joining fees and annual fees and service tax where included. as soon as i receved my statement i had called to customer care for the reversal of charges and your customer care executive Ms. Neha told me that she will reverce the charges for the same she had also gave complain no. [protected] Dt:- 13/3/2008. When I receved my next month statement for the month of March 08 the Charges had not been reversed yet. As soon as i receved statement for the month of March 08 i called to customer care again. Your executive told me he will look in this matter on the priority basis. After that i had receved statement for the month of April 08 some charges had no revesed. again i called to customer care She told me she will reverse the charges.
I am really fed up with your service. I dont have time to follow for the same.
I am also receving calls from your recovery department. They are calling at my home and harresing my family. They are calling from delhi from this no:[protected]. name Mr. Rahul. They dont have sense how to talk with people
I had not used my card for a single time till date and i dont think i will use in future.
Plese look in this mater on priority bases.


Thanking You.

Your's Faithfully.
TARUN K. PATEL

use to own a HSBC credit card, I use to do regular credit card payment.
But One fine day HSBC stopped sending me the statement, despite og my so many request they never reacted properly, in NOv 2007 I told them I do not want to carry the card anymore Kindly send me the settlement amount as they have charged me unneccessarily intrest on it. I was told the amount which I am payable to bank is Rs, 10, 000/-, I was given the oprtion that 2500/- chq be issued fiest then balance which is 7500/p another chq payment, They never depoisted that chq, despite of my several reminders, to HSBC Noida, their call centre they never listened then one fine they called me and told that please do the stop payment of the chq, I told that kindly return my chq, because stop payment will be charged and in case they (HsBC) depoisted the chq and I dont have that much balance in my accont then chq would be dishonour and I will be ansewerable to the bank. They never returned the cheques THen in Oco 08 they told me to do the settlement I said fine Now I will give you one chq and I want the NO DUES Certificate also they said after the chq is credited in their account I will receive a o balance payment statement then they will issue me a No dues Certificate.
Now I got the NDC in Dec, but the problem is I applied for the car loan in SBI, they said that the CBIL report is negativ as they have wriitten the the legal fees is waived off.

Now I have no idea what to do, where to go, as its not my fault. The bank only gave me a amount and I agreed to pay that amount after paying also I am suffering.

Please help me out on this.

Rachna Sahni

Hi All,

This is regarding the Levy of charges for not metting the minimum average quarterly balance criteria on the Account :[protected].

Firstly, the account number mentioned is not a personal savings account, it was a Corporate Salary Account when i was working with the company "Value Healthcare PVT LTD, Mumbai" who has a corportae account at your "HSBC M.G Road" branch Mumbai. I left...