[Resolved]  HSBC Credit Card, India — Harassment - HSBC credit card

I was also using a credit card of HSBC (xxxx xxxx xxxx 0275) on which i had done some purchasing and after that i didn't got Statement for that month. And the next month i got the statement with late fine charges.

After that i got call from some recovery agency and they asked me for the money, i told them that i was agree to pay whole amount i owe them but not the late charges. They said that they will settle the payment for me without late payment and i agree for that. After that i got a letter from NOIDA branch Ref No- FFS/NI/NDH/CPD/NWO/100908-1PM for the full and final payment of RS 19570.00 in 1 installment. After receiving the letter i made the cheque ( No-149622, Syndicate bank, ) of the same amount and droped it to the drop box. The payment for the same has been debited from account on 1 OCT 2008. After that i received calls from so many recovery agencies for the money and i told them the whole story again and again.
Despite that till date i am receiving the monthly statement of the credit card.

I am getting sms on my mobile toward o/s. of Rs.12945/- ag. credit card of HSBC vide card no. [protected]. but after many followup with you customer care I have not yet received respective statement as the due date is 06.02.2010 please treat at urgent arrange to e mail on e mail id [protected]@rediffmail.com

I had not used HSBC credit card almost more than a year. I was under the impression the card is been canceled. Suddenly I get a Annual membership fee with late payment charges. Now they are not ready to close the card untill I make the payment. Its harassment when the person has not used the card for more than 1 year why make them pay the late payment fee??

I was a HSBC gold card customer. Compared to any other credit card HSBC is the worst.
Reason:
1) Too much late payment fee.
I was suppose to pay Rs 6000, but due to some reason my payment got delayed by 2 days. HSBC late payment fee was Rs 700 (including all bla bla taxes)
I have Standard chartered credit card, I made transaction of 70, 000. And i delayed the payment by 2 days. Fine was Rs 500.
There is a huge difference in HSBC and other credit cards.

2) Check collection Fee (Rs 110)
A person came and collect check for the payment of my credit card. In my next statement it was showing Rs 110 as "Collection payment pickup fee". Most of the banks do it free.

I cancelled my HSBC credit card immediately.

So who ever is reading please do not go for HSBC credit card. Its the worst in the market.

Hello,

My name is Purvi Shah and let me start by mentioning that I have never owned your bank (HSBC) Credit Card and for about a year i am getting harassment calls from your bank stating that i have missed my payments and they are calling from the collections department. I have told them time and again that i never owned any credit card from HSBC bank and they still call me everyday and harass me .Now that i have stopped answering these calls they give me miss calls, that is they disconnect the calls after one or two rings . These calls start around 2pm and keeps ringing till about 5pm or 6 pm..

I asked them to confirm my details and they give tell me that i am from MUMBAI and starts reading Mumbai postal address. I HAVE NEVER LIVED IN MUMBAI and when i tell them that i am not from Mumbai they ask me to give my current address which i refuse to do since this is not my card and i have never owned or used HSBC credit Card.

Here are the numbers from where i received these collection calls.

[protected]
[protected]
[protected]
[protected]
[protected]
I request the concerned authority to look into this and save me from this harassment


Purvi Shah

HSBC Credit Card — Premier Circle Programme

Dear Sir, I had opted for Hotel Annapurna Katmandu (5 Star) in voucher of HSBC Premier circle programme to Heritage Hohidays. But they had booked hotel Thamel (2 Star). I had been charged in advance in the package by HSBC for 5 star. please do some thing.


Dheeraj Khanna
[protected]

To Consumer court authorities,
I was compelled by one of HSBC agents to get life time free credit card for which they collected information about me from my office. I received HSBC card ([protected]) and so far we have not used even once. When I kept the card unused, one of the agents approached me for Balance Transfer option of our HDFC bill dt.13/04/08 for an amount of Rs.13, 915. I am still wondering how that agent collected information on our HDFC bank transaction and had all relevant Xerox copies of documents required for the balance transfer process.With much hesitation I said OK, but he did not send cheque on time. As I have an habit of paying dues before due date, I paid the amount through cheque from my wife's SB account to HDFC.
So I called the customer care and informed them that I have not received any cheque/ DD and asked them to cancel balance transfer request. The very next month another agent from HSBC tracked our HDFC transaction and approached us for Balance transfer option and the story repeated. Again I did not get any cheque/DD. Till then we have not received any monthly statement or any other mail from HSBC. So I called the customer care and cancelled my card and asked them to stop tracking my HDFC credit card transactions and/or collecting information about my personal details. I requested them to resend my documents. But there was no response. A few months later, I got calls to repay outstanding balance. Immediately I went to Adyar branch, Chennai and gave a written complaint narrating the entire story. A few months later I got a call from Delhi to whom I narrated the entire story.They asked me to send details in email Id- info @hsbc.co.in. So I sent all details in email on 19th Jan, 2009 including the scanned copies of bank pass book from which I made payment and the receipt details from HDFC showing our SB account cheque number. They sent a reply (dt 20th Jan 2009).that my card was closed w.e.f 12th August 2008(in one email reply), 24th December 2008 in another reply. Again there was confusion
So far we have not areceived any monthly statement or any other mail from HSBC.
Nearly after one and half years the HSBC people have sent a lawyer notice for reconciliation claiming Rs 45, 550/. In front of their lawyers, when I spoke to the customer care people and told them the entire story, they simply said that it was a system generated error. They again asked me to give a complaint by email. With much pain and anger, I sent an email again. But the tragedy is that again those people have tracked my personal land line and mobile number. They are unnecessarily calling me particularly between 2pm and 5pm.

I want to reiterate that the customer care people of HSBC are giving different answers for the same query. Even different reply for the same email. So far I have not received any monthly statement or any other mail. Even that lawyer notice was not received by me or my family members. It was kept in a common post box. Unnecessarily HSBC is tracking my transactions and personal details.I don't know how is it possible to use a cheque or DD given in the name of HDFC could be used by others?. I got confirmation from HDFC that they have not received amount from HSBC to clear my balance. I am sure there cannot be chances for misuse of the cheque/ DD. We have not used HSBC credit card even once. We have not received any cheque/DD. How there can be an outstanding balance?
When I read these posts I realized that I am one of the genuine Indian customers tracked and trapped by HSBC for harassement.
I request Indian autorities to take severe action against these erring persons and institutions.
I request Indian authorities to protect our genuine Indian customers from these institutions.Kindly treat these matters urgent and put an end to these harassement, false claims and false allegations.
Thank you,
Jawahar, Chennai

I want to cancel my HSBC credit card, but there is no response from customer service.

HSBC Bank — Credit card, levied charges without my knowledge

I had a card from HSBC Bank. I used the card for some time and paid all the outstanding on time. Later I stopped using this credit card. Also, the address for correspondence was my office address and email was official email. I switched the company in January 2010.

One day(Sep 2010) while checking my credit cards I found that my HSBC credit was missing. So I called up the customer care of HSBC for reporting the lost card. Then the customer care told me that there was an outstanding of Rs. 8997/- and the card was already closed. I was shocked because I had not used the card for long long time.

On inquiring further I found out that, without my knowledge HSBC renewed my credit card, and issued some add on cards which I never asked for or received. They kept on accumulating interest and other charges and the amount went on to to become 8997/-.

I have sent a mail to HSBC, but haven't received any response. What can I do further? I don't want to spoil my credit history. And I don't want to pay these absolutely unjustified charges.

Also, I forgot to add that, when I was given these card back in 2005, I was told that the card is lifetime free.

My self C.S.PANISHA BEARING TELEPHONE NO [protected], HAD CREDIT CARD OF HSBC SINCE I WAS NOT USING THE CARD HENCE, DISCARDED MYSELF (BREAK INTO MANY PCS ), Today I recd call that there is a balance of Rs 1.5 Lacs I was shocked asked them to show the evidence

Pl resolve

I too am facing similar problem with HSBC credit card. Did they solve your problem?

I too am facing same problem with HSBC. Did your's get solved?

Please allow me to introduce myself my name is Michael Mason-Mahon and I am a shareholder of HSBC Plc. I am based in London yet I am a very regular visitor to India.

At HSBC Annual General Meeting of Shareholders 2010 I did address my concerns with the Board of Directors concerning what HSBC India has been doing and is doing in India to our customers.

I may be able to help you. I can assure you that I will do all that I can to help you. I have been very successful in the people that I have taken up their cases with HSBC. Now they will not let me help anymore Indian's. You may wonder why, ask the Chairman of HSBC Plc Mr Flint why.

Please go to this site. This is an interview that I did concerning HSBC.

http://www.youtube.com/watch?v...


If customers UNITE in India and decide to leave HSBC India in support of their fellow Indian's, who are making complaints about HSBC India then this may make HSBC Plc take action.
They talk about their Global Footprint and their Integrity. Please look at the following sites and see what the Indian people are saying about HSBC behaviour towards them.

http://timesofindia.indiatimes...

http://www.indiaconsumerforum...

http://www.consumercomplaints...


https://www.consumercomplaints.in/?search=hsbc+bank

Now ask yourself is this the Bank for you in India.

So if you would like to contact me and send me your phone number I will call you personally.

Kind regards
Michael

Mobile: 0044 [protected]
E-mail: [protected]@aol.com

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Kolkata Female (GIRLS) PAYING GUEST
RS- NOW 3400/-
Lodging, fooding berkfast {including} 3 Time
Best offer –Rs:-3400
for per month Breakfast, Lunch and dinner
(metro to P.G 1 Mined)
Other facility :- .24 hours water
cold Water, /hoot water /.veg, and non veg, ect
No for any other electercharges,
Laptop charges ex-Rs 300/-
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{ 24 Hours WATER.WITH BEST QUALITY OF VEG FOOD and None veg (3 TIMES), book table. Table lamp, tunk. Cold water, and other, south to north all nearest I’m all provided-{Kolkata Paying Guest Bus, Taxi, Car. Midnight Access, Day/, Midday Sound sleep, /24h Water, /air, light. /2mins to Market, ATM, Banks,

I just realised that I am better off than most of you but going by the stories I am reading but I know that going by the reputation of HSBC I am going to get into even bigger trouble. I had a credit card [protected] which was cancelled about a year back. When the card was given I was told that all yearly charges would be waived off...I had cleared the complete outstanding when I cancelled the card and had a zero balance...a couple of weeks back I started getting calls that I had an outstanding of some 4000rs...when i queried the Agents calling (and they will make on their nice days atleast 10 calls in a day) they tell me it is the yearly rentals that has not been paid on which interest is accruing...i just received a call from an agent called Divyanshi Bakshi who says that if I had used their card they would have waived it off but since i have not used it they are levying these charges on me...some of the threats i have received are that they will ensure my credit rating will be screwed and i would never be able to do any transactions with banks...I have used many banks credit cards and i would like to say that HSBC is pathetic...does anyone know whom i can write to and have this addressed?...Never use a HSBC Credit Card!...or maybe for the way they are harrassing me i better payup as after todays call my outstanding has gone up to Rs.6000...very soon for my yearly rental amounts the outstanding will reach a lakh! Very scary and their Agents are also very rude!...looks like when you have a corporate which doesnt care about its reputation their agents care even less! And by the way has anyones woes been addressed or is writing just a waste of time? John

My self Rakesh Dave, earlier I was having the HSBC Card mentioning [protected], I have paid all the amount (10, 612.00) in the year 2008& at that time they have charged Rs.750/- interest & late payment. at that time mutual understanding & commitement from call centre, i have paid the amont (b'coz 1 month i had not received the stmt.) .

Now last 1 months I am receiving the statement amount of 20, 140.92, I have applied for the loan & my loan was rejected due to cibil rating.

That time i have came to know that, the amount gone up to 20, 140.92 (within 3 years they have increased from 750.00 to 20, 140.92)

Pls justify the things.

Regards,
Rakesh Dave
[protected]