Hongkong & Shanghai Banking Corporation [HSBC] Complaints & Reviews

Hi,

My name is Prarthana Chatterjee.
I was issued a HSBC gold card. However, I lost it sometime in March-April 2005. I had called up the customer care and requested for a card deactivation. The customer care had confirmed that my card has been deactivated. Subsequently, after some days, I got a call from the customer care stating that a payment of 786 is due on my card and that I need to make this payment before my card can be deactivated. I made the payment via cheque( have proof in this regard) in my bank statement. I again requested the customer care to ensure that the card is deactivated. They confirmed that this has been done. I did not receive any statements after that. However, it seems that the bank never deactivated my card and my card was grossly misused by someone.
Almost after a year, sometime around July 2006, the HSBC bank collections team started calling and threatening my family stating that I had run away with around 32000 of the bank's money. They verbally abused my family over the phone. I then spoke to the bank stating that I had lost my card and had also requested the bank on many ocassions to deactivate my card. Also, I requested for proof in this regard that I had incurred 32000 worth of expenses on my card. The bank refused to provide any proof and continued to threaten me and my family. My family also lodged a complaint in the Lalpur Police Station in ranchi against Mr. Kiran Bopaiah from HSBC who had been calling, threatening and abusing my family and me.I had also sent a written complaint in Aug2006 to the Head- Card operations who was based out of Mumbai.
On 17th May 2007, I was informed by HSBC via email that my card was deactivated on 3rd Jan06, whereas I had placed the request for deactivation in March-April 05. During this period, my card was grossly misused to the tune of around Rs. 30000.
Now, I am being asked by HSBC to make a payment of 74000 including interest charges for this amount. They have refused to furnish any proof that I had incurred any of this expenditure or the fact that that I had called up customer care multiple times to request my card deactivation.They have deleted all the call records in my name and stated that I had never made any calls.
They are continuing to threaten me and my family stating that they have issued warrants in my name.
I am being asked to pay a large amount of money on the card which has been incurred by someone else.I had also done all the needful to get my card deactivated on multiple ocassions.However due to sheer negligence of HSBC to do the needful, I am being made to suffer.
I therefore seek your help in getting this case resolved.

Thanks,
Prarthana Chatterjee

Hi

Pls to send my Credit Card Statement by mail to the following mail id:-

[protected]@yahoo.co.in

My Card No: is [protected].


With thanks

Santhosh Kelan

I have an account in HSBC bank from last 1 year. But this time they fined me 853 Rs without even conveying me. When I called to their customer care they told that your amount in bank is not sufficient. They told that your account is Power Vantage account in which u need to quaterly maintain 1, 00000 Rs.
But while account creation HSBC executive didnt told me anything, My previous employeer open the salary account for me. Since I left the previous job after that bank put a fine of above mentioned Rs.
Now, I am very upset these behaviors so please solve this matter as early as possible,
I hope you will see the whole case truly.

Thanking You,


Best regards,

AZHER A. MOKASHI

Hi,

I had taken loan from HSBC bank .

first of all there DSA staff committed me the Interset rate will charge to me is 16% reducing but it was approved on 17.25%.

Now my current concern is .

The installment amount will directly deducted from my Abn amro bank. But due to fault in service of HSBC bank the installment is not deducted from my bank reason for that is they have not summitted the ECS mandatory form.

Due to this my bank panalise me for that regarding this i had send the mail to hsbc bank and also i write and Clearly told them if this time this charge will be panalise to me then i am not return you single rupee of the loan amount.

So, pls guide me for my concern and wt action i will suppose to take against them.

Thanks
Devesh Kumar chourasia.
[protected]

Sub – Late fee Charges & no response from HSBC
Dear Sir,
I am not satisfied with the HSBC credit card Services. The reasons are as follows.

Details
• The problems started after transferring the card address from Ahmedabad to Hubli (Karnataka) in the month of July 2004.
• Oct 2004 card renewed. Without my knowledge & annual fees added (waived after discussion)
• I had spoken to Call centre regarding procedure for making payments (Hubli do not have HSBC bank)
• HSBC said, payment can be made in Hubli through Drop Boxes (addresses given by HSBC). And no charges will be levied if local Hubli cheque used.
• As per the guidelines I started dropping cheque in drop box (SKYPAK courier).
• Most of the time HSBC has levied the UPC clearing charges, late payment fees etc.
• Many times HSBC has waived these charges, after giving the all details like cheque no. date, drop box address, etc.(after receiving every statement I have called call centre)
• It is very difficult to contact HSBC call centre, avg. 25 – 30 minutes are required on phone to clear the HSBC doubts.
• For the Statement period 20 Aug 2006 to 19 Sep 2006 last date for payment was 11th Oct 06. For the same I have dropped a local bank cheque (Syndicate Bank Cheque no. 367406 dtd 26.09.06) on 26.09.06.
• In Oct 2006 statement, once again late charges & UPC clearing charges levied on card. When I checked with drop box centre (SKYPAK courier Ph no. [protected]) they shown the cheque sent date, it was 28th Sept 06. And I have checked with Syndicate Bank, they shown the statement, cheque received for clearing on 9th Oct 06 & same day cleared.
• For the Statement period 20 Sept 2006 to 20th Oct 2006 last date for payment was 10th Nov 06. For the same I have dropped local bank cheque (HDFC Bank Cheque no. 253477 dtd 27.10.06) on 27th Oct 06.
• But as per the call centre till date they have not received the payment, for the same I have checked the drop box (SKYPAK courier Ph. no. [protected]), they shown the details it is dispatched on 30th Oct 06.
• I have checked my bank account it is not debited to my account – it shows cheque is missing from your side / courier side.
• After this issue I have made several communications to HSBC no response from HSBC. No response from HSBC.
I have written many e-mails to HSBC few times they have given few ph nos. but those are not active or they do not have any information’s on this account.

I have requested to HSBC wave all the late charges etc, I will pay the amount which was due in Sept 2006..

Please do the needful

Thanking you,
Yours truly,

Arun Chiniwal

Tuesday, May 06, 2008

CERTIFIED MAIL TO,

Mr. R. Shankar Narayan,
Nodal Officer,
HSBC,
P.O. Box No: 5080,
Chennai - 600 028
Email: [protected]@hsbc.co.in
Ph:[protected]

Subject: Incorrect & Misleading information passed to CIBIL

Sir,

Please refer the case # mentioned in the Subject line of this email, that complaint was regarding a disputed payment on my credit card which HSBC acknowledged as Disputed and reversed the charges. Subsequently I closed my account with HSBC, after all the charges were reversed and balance was made 0.

I have reason to believe that HSBC has sent a negative credit information about my credit history to CIBIL.

I would appreciate if you could acknowledge this email by replying back to me and indicating what steps HSBC will be taking to correct the error that they have made in sending incorrect information to CIBIL. I would encourage you to take this matter seriously as I consider this a reputational issue.

I hope this issue can be resolved without approaching the Banking Ombudsman at RBI, however If I do not receive any acknowledgement from your end 12th May, I would be left with no choice but to escalate this matter to BO at RBI.

Thanks
Manish Sharma

Dear Sir,



I have not recieved my crdit card statement of last month(march-april).

my credit card number is- [protected].

Please send as soon as possible, so that I can make payment



Regards

Lalit Bhardwaj

Ph. No- [protected]

I am having life time free HSBC Gold credit card No. [protected] with Rs. 50000/-credit limit. They have offered another lifetime free card with the same credit limit and also 2 add on free cards for family members. I have used the add on card during january 2008 and paid the entire amount prior to receipt of statement. I have received monthly statements for the period 14.2.08 to 13.3.08 with OB as Rs. 2246.45 and subsequent 2 statements charing late fee, finance charges etc., But I have not received the statement for the period 14.1.08 to 13.2.08 in which the CB was shown as RS. 2246.45. As I presume that HSBC might have charged annual fee+ser tax of 12.26% in the statement I have sent E Mail to the Asst. vice president Sri R Sankarnarayan, Card services, HSBC Chennai on 13.4.08 and reminded on 27.4.08 to send the information to my E Mail ID duly explaining the position in detail. So far I have not received any information.
I request the HSBC Cards services, Chennai officials to send the details immediately to take further action by me regarding payment as There is no use in sending further statements charging late fee etc charges without sending the information required.

we could not access this banks call centre execureive through different toll free phone facilities provided through their net work, once I requested them to close my all loan and i want to pay the full loan amount and fore close it. Executive not properly responding and saying that it is not possible to drop cheque directly, we inform to head office one of our executive call you and tell you the amount and then you have to drop cheque, even though if you drop cheque we will not consider the amount towards clearing of loan pre closures.

I already cancelled the policy and returned back to you. Still you have not given the payment back. HSBC me asking for payment of the same as
Rs 16000/- Kindly I request you to send the repayment immediately.
My details are as follows.
Amount deducted from Credot card Of
HSBC no>. [protected].
My date of birth is 29.01.1973.

I Umesh chaubey, Hold a HSBC debit card.In Feb 08 i have received message Rs1, 400 and something has been debited from your acoount for TATA AIG policy, I have shocked and called HSBC customer care and asked the region for deduction from my debit account without informing me .After long discussion they have cancelled the policy # ccp[protected] and told me respective amount will be get credited in your account within 7 working days.I have waited for 10 working days but nothing has happaned so I called again and asked for refund but they have given me same answer but nothing has happened.
Since they have not resolved the issue from past three months, refundable money has not credited in my account yet .still iam waiting for my money

in 2004 I took out a car loan with WFS after being with them for 1 year I decided to go to HSBC for my auto loan to in order to lower my rate and my payment of course. everything sounded great two years into the loan and mind you I had never been late with a payment I got laid off from work and was forced to decide between my car and my home, I decided to call HSBC to see if they would be able to help me with eithier refinacing the igsisting amount of 9000.00 in order to make sure that i could still afford making my payments and not lose my car. the company just would help in any way all they could do was defer my payment for two payments . but I would have to still send a payment this months. thi really wasnt helping my situation. I fell behind on two payments and got cought up. then I fell behind 2 payments again this time my phone and cell phone became disconnected because I just could afford anything but the roof over my head. and my three kids any how to make a long story short HSBC starts to call my refrences, they call my younger sister and start yelling at her threating her telling her about my personal problems with me paying my bills. my point here is I dont remember signing any where where it said that they would share that information with otheres and if I am correct I thought there was laws against things like this. I am very upset because she has nothing todo with my finances but yet she knows about it..

Hello Sir,

I transferred money from my HSBC NRO account to my friends account in SBI. I made three transfers 1) 17th march - 49, 999, 2nd 18th March - 49, 999 and 20th March - 37, 502. None of the transfers have gone through. HSBC says i need to check with SBI and SBI says i need to check with HSBC. I do not know what to do in this case...I had been calling both the banks everyday and no one would like to take the responsibility. Here is the RBI numbers HSBC had given :

17 March 08 LP BOM761634
18 March 08 LP BOM764332
20 March 08 LP BOM768530

Hope you would help me out here..

Thanks,
Srinivas

Hi,

This is regarding the outstanding amount against me. i had taken a HSBC credit card([protected]) on November 2005 with two additional card one in my mother's name(Sulochana) and another in my sister's name(Tapaswini).The card got expired on November 2007.In between the time period i have never swiped those card. Again i got another card in my name (valid from 11/07 - upto 11/10) without my consent and some outstanding amount of Rs 11000/- on this card.In the beginning while taking this card i was told it is a life time free card.Then how and why the bill is being generated against me on this card ! !
! Initially i was not worried about the card as i was not making any transaction on this (i have never swiped those cards till now).I came to know about the said outstanding amount when i applied for the personal loan in one of the bank and it got cancelled because of this issue.please take immediate corrective action.i have called the HSBC customer care and it's collection department a no of times but i am not getting any suitable reply. please do the needful and treat as urgent.My contact no is [protected]

Dear Sir,

Pls let me inform the status of my credit card.I have applied for credit card before one and half month.I recieved PIN number 3 weeks ago with a reference no.C 067728 and also recieved a phone call from Bluedart corrior 2 weeks ago that, "a credit card was recieved in the name of ch. padmanabham with card no.[protected]. So, we will send to you tomorrow". But the credit card was not recieved still now....

Dear Sir,
I had been using your credit card since January, 2007. I don't have any issue while using it but I have the problem while I try to login to my internet account for balance enquiry.
Each time I try to login to the system your system says invalid password or OTP number. This happens to me for about 5-6 times. Each time I need to call your customer support and after that the account login with the same User ID and the number from the same device.
I am in Japan at present and I need to call you from here. Are you or your bank going to pay me for these call or am I sitting mad here just to call you again and again.
If you are unable to provide the services then why are you here in our country. Just go back to Hongkong and Shanghai to provide your useless services.

-Ashish Sharma
+[protected]

I have saving account with HSBC[protected] which is zero balance account.
Suddenly in the april, 2008, they deducted balance debit charges of 125.42 without informing me .

when i lodged the complaint, they simply reverted back, by saying it was my fault.
I receive e-statement and they say, that intimation regarding balance maintainence has been sent.
I would like to recover from them the balance charges.

Hi,
I want to cancel my HSBC credit card.Please tell me the procedure to cancel my credit card ASAP.


Thanks in Advance,
Saikumar B

After I have logged into to rediffmail, I am unable to view any of the options.

I log into rediffmail by keying in my user name and password. Rediffmail takes me to the window which has the option GO TO INBOX. On clicking this option, the next window does not give any message . the window is empty.

Can you pleas help me resolve this.

Regards

Deepa

Please be advised that I Ernestina Chaires Sutton is moving out due to I can not pay my mortgage to a company I feel like I have been raped.
Put yourself in my shoes.. would you?
If a company thay you trusted did fraudulant acitivity on your mortgage over and over again & plus send you fraudulant documents to justify their actions, how would you feel?
HSBC is not God!!

E.Sutton