[Resolved]  Hyundai Motors / Novelty Showroom Amritsar — Reg: Refusal of Insurance of my Santro Car (Model: 2008) by your Company//Degraded Services of Novelty Showroom,Amritsar+Misbehavior of Staff

Address:

Amritsar, Punjab

fromSamarjeet Singh <[protected]@gmail.com>
toCustomer Relations <[protected]@hmil.net>

[protected]@hmil.net,
[protected]@hmil.net,
[protected]@hmil.net,
[protected]@hmil.net,
[protected]@hmil.net

dateTue, Jun 8, 2010 at 10:28 PM
subjectRe: Reg: Refusal of Insurance of my Santro Car (Model: 2008) by your Company//Detorated Services of Novelty Showroom,Amritsar
mailed-bygmail.com

hide details 10:28 PM (1 minute ago)


FYI yor intervention required at earliest.


fromSamarjeet Singh <[protected]@gmail.com>
toNARESH NARANG <[protected]@gmail.com>
[protected]@hmil.net,

[protected]@hmil.net,
[protected]@hmil.net,
[protected]@hmil.net,

[protected]@hmil.net,
[protected]@hmil.net
dateTue, Jun 8, 2010 at 10:24 PM
subjectReg: Refusal of Insurance of my Santro Car (Model: 2008) by your Company//Detorated Services of Novelty Showroom,Amritsar+Misbehavior of Ms Payal(Showroom Staff)
mailed-bygmail.com
hide details 10:24 PM (1 minute ago)
Mr.Narang,

This is w.r.t your mail date:-7-June-2010 in the same regard it may be stated as per my mail dated 3-June-2010 I had already informed the rude behaviour of Miss Payal from your office in which she told me that only policy available at your showroom is from M/s Bajaj Allainz.

It was known to Ms Payal that my premium Insurance was upto 5-June-2010 only hence there was of no use of Ms Payal of making call to me at 3.00pm of 5-June (Saturday) which to again in a very bad manner in which she intimated me that now car can be insured from M/s United Insurance and there is no use of making complaints again her.

In the same context please let me know why this information has not been given to me when I asked Ms Payal on 1-June-2010 if some other alternate available.

Here I would again like to inform that there are several of customers like me who are harrased by the staff members of your showroom specially Ms Payal.I will be obliged if,it be informed to me that any disciplinary action is being taken against her or not.

Customer Care Department :: No proper response recd at your end Pls update and revert asap.

CC :: Consumer Forum

Samarjeet Singh


On Mon, Jun 7, 2010 at 4:42 PM, NARESH NARANG <[protected]@gmail.com> wrote:
Dear Mr. Samarjeet Singh,

Reference to your discussion with our representative, we understand the disappointment you must have felt because of the denying of insurance by the Bajaj alliance. we hope you can understand that as per the policy of Bajaj alliance they inspect the vehicle before renewal the insurance, and during inspection there were scratches and damage of Rear view Mirror found, so renewal is not considered under preview of non – claim bonus.

We there after arranged the renewal insurance by the United India company and same was communicated to you on Saturday 05.06.10. but you have declined the proposal and didn’t given approval

We hope you will understand the policy laid down by the insurance company and same has to applicable to all customers.


Thanks and regards,

Naresh Narang

(G.M.Service)

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Thanks and Regards,
Samarjeet Singh


- Hide quoted text -
On Fri, Jun 4, 2010 at 9:05 AM, Customer Relations <[protected]@hmil.net> wrote:

Dear Customer,
We thank you for writing to Hyundai Customer Care.
Please note that we are in receipt of your e-mail, we shall be advising our concerned Regional Office to coordinate with our dealer to arrange for necessary action to address your concern. You shall be hearing from our Dealer / Area Office within 3 working days. Please bear with us till such time.
In case you are not contacted within 3 working days, you may contact our Regional Offices from Monday to Friday between 8 am till 6 pm at :-

HMIL East Regional Office Service Support Mr. Chaitanya [protected]
(West Bengal, Jharkhand, Bihar, North East) Sales Support Ms. Subhadra [protected]

HMIL North Regional Office Service Support Ms. Neetu [protected]
(Haryana, Chandigarh, Punjab, Himachal Pradesh, J& K) Sales Support Ms. Harpreet [protected]

HMIL Central 1 Regional Office Service Support Ms. Jayshree [protected]
(Delhi & NCR, Rohtak, Rajasthan) Sales Support Ms.Aparna [protected]

HMIL Central 2 Regional Office Service Support Ms. Nishu [protected]
(Uttar Pradesh, Uttarakhand, Uttaranchal) Sales Support Ms. Nishu [protected]

HMIL South Regional Office Service Support Ms. Latha [protected]
(Tamil Nadu, Karnataka, Kerala, Andhra Pradesh, A & N) Sales Support Mr. Sivakumar [protected]

HMIL West Regional Office Service Support Ms. Swapna [protected]
(Maharashtra, Gujarat, Goa, Chhattisgarh, Madhya Pradesh) Sales Support Ms. Juanita [protected]

For any queries/complaints on product and service you may also reach us at our 24X7 Customer Care Toll Free Number:[protected]From MTNL/BSNL) or [protected] from others.

Thanking you and assuring you of our best possible services at all times.

Regards,
Hyundai Customer Care, India







- Hide quoted text -
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Thanks and Regards,

Samarjeet Singh


fromSamarjeet Singh <[protected]@gmail.com>
[protected]@hmil.net

dateThu, Jun 3, 2010 at 10:33 PM
subjectFwd: Reg: Refusal of Insurance of my Santro Car (Model: 2008) by your Company//Detorated Services of Novelty Showroom,Amritsar
mailed-bygmail.com

hide details Jun 3 (5 days ago)

D/Sir,

You are requested to go through the contents of this letter and please realise the difficulty and harassment faced by me, only because your Amritsar dealer/showroom has recommended me to have the Insurance from Bajaj Allianz Ins. Co. only, Moreover the behaviour of repesentives of your officials at Novelty Hyundai Amritsar was not up to the mark (spl Ms.Payal) who was interested only in obliging M/s Bajaj Allianz Ins. Co. only and was not at all listening to the complaint from me. In addition it may also be stated that customer services by your showroom has also detorated up to the maximum extend and now there are several of customers in Amritsar who are not interested in purchasing cars or getting after sales services from your Novelty showroom.

Even the behaviours of Varun some regional coordinator of Hyundai for Punjab and some Neetu over telephone to me today i.e. 3-Jun-2010 were very shocking and they were only defending their staff in the whole affair

For information and necessary action please. Under intimation to me.

Samarjeet Singh
M-[protected]



[protected] Forwarded message[protected]
From: Samarjeet Singh <[protected]@gmail.com>
Date: Thu, Jun 3, 2010 at 9:23 PM
Subject: Reg: Refusal of Insurance of my Santro Car (Model: 2008) by your Company
To: [protected]@bajajallianz.co.in, [protected]@bajajallianz.co.in, [protected]@bajajallianz.co.in
Cc: [protected]@gmail.com, [protected]@yahoo.co.in, [protected]@irda.gov.in, [protected]@irda.gov.in, [protected]@irda.gov.in



To,
General Manager,
Bajaj Allianz Gen Ins. Co Ltd,
GE Plaza Airport Road,
Near Yerda Pune-411006
Dt: 3-June-2010

Reg: Refusal of Insurance of my Santro Car (Model: 2008) by your Company

D/Sir,

With reference to above I may submit the following facts:-

1. I had purchased my Santro Car from M/s Novelty Hyundai Amritsar on 30-May-2008 and insurance of the same was taken from Reliance Insurance Co. As the dealers where having tie up with this Co. Under same also got renewed by me in 2009.
2. Now on 28-May-2010 I contacted the dealer for the renewal of my Car insurance I was informed about the tie up of your Co. And they assured to send some person for needful to be done.
3. On 31-May-2010 1-person (Most probably Kamaljit Singh from M/s Auto Risk Mgt Service Pvt Ltd visited me for the inspection of Car and also took some photographs of the Car he stated that as the car is having only some minor scratches/dents there will be no problem for the insurance, only I have to give some undertaking that I will not make any claim for these minor scratches or for the left rear view mirror for which I agreed.
4.On 1-June-2010 some other officials from your Co. Visited me and informed that surveyor has cleared the report and requested for the cheque of Rs.5278,which I immediately gave and accordingly they issued the cover note dated 1-June-2010 at 11.00am as all the formality has been completed .
5. Then it was about 4.00pm on 1-Jun-2010, the same officials about the co. Visited again and said that the surveyor has refused for the insurance and requested us to talk to Kamaljit Singh on their Mobile .The attitude of Kamaljit Singh was very unprofessional and he behaved very rudely and in indecent manner with me, as if I had committed some crime by taking the insurance from your company. Even the officials of your company were also shocked on his behaviour and they were fully convinced that there is no valid reason for the refusal of insurance of the car as the car is apparently in good condition in comparison to the hundreds of the other local car which are been insured by the company on daily basis.
6. Seeing the bad attitude of Kamaljit Singh the officials of your company also make me talked with Mr.Vineet Chawala BM of your branch at Amritsar, although he assured to look into the matter and informed me the details but he never responded to me.
7. On 2-Jun-2010 I again contacted Mr.Vineet Chawala (Mb-[protected]) and he again assured to inform within half an hour however he did not obliged the same, it appeared that he wanted to save this surveyor as well as other officials of the company, the reason best known to him.
8.I was so much shocked and harassed by the behaviour of your Co. Officials continuously for 3-days that I also made a complained to the Toll free no: of your Company on 2-June-2010 and spoked to the call centre executives 2-times.
9.Then on 2-Jun-2010 itself in the evening 2-other officials of the Co. Visited me and handed over letter dt:2-june-2010 of your Amritsar office along with Inspection report dt: 31-May-2010 (Without any photograph),informing that as the vehicles has been found with the multiple damages it is not been recommended for insurance by them. It was also mention that the RC book was not verified although the fact remains that I had offered to check the RC but the surveyor as well as officials of your co. Said that it is not required.
Considering the above facts it is requested that a high level inquiry is to ne made against the officials of your co. As well as the surveyor and my car be also reinspected by third party to reverify the facts stern action may kindly be initiated against the erring officials, so that the image of the company be saved which is at present lying at the lowest level at Amritsar and its surrounding.
An early response from your side will be appreciated. So that I may further proceed into the said matter in a legal way.

Yours faithfully,

Samarjeet Singh.
MIG-16 GF, Mall Mandi Flats,
Near Intl Bus Terminus,
GT Road Amritsar-143001
M-[protected]

Cc:
1. Mr. Suvir Vij.Area Manager Bajaj Allianz Gen. Ins. Co.BMC Chowk, Jalandhar
2. Insurance Ombudsman.
3. Consumer Forum
4. IRDA




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Thanks and Regards,