[Resolved] ICICI Bank — Lost ATM/Debit Card | |||
Dear Sir/mam I am Amit Jain have an account with ICICI Bank, A/c No.[protected], Branch-SB Road, Pune had lost my ATM Debit Card. My Last transaction was ICICI Bank ATM at Magarptta City Hadapsar , Pune, date[protected], time arround 7.30 pm. Then after four consecutive fraudulent transaction of total amount 12,888.00 on date 26th April at around 10.02 AM from my card. ICICI bank representative give a call on[protected] at around 5:00 PM about those 4 tranaction. I reported them those transaction were not done by me. There after I have complaint with FIR to Hadapsar Police Station, Pune dated of[protected]. and also complaint to ICICI Customer Care complaint ID is SR17489548. With the direction of customer care I have sent the required document to DEBIT RECON TEAM, A WING 6th FLOOR, AUTOMN ESTATE, CHANDIVALI FARM, ANDHERI, MUMBAI-400072. Please help me. Thanks and Regards Amit Jain [protected]/[protected] [protected]@gmail.com Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 12 Comments | |||
Comments
Thanks for response,
I am sorry to say but I am fade up with the way ICICI bank is taking my issue. Almost 7 days are passed and bank is not able to figure out exact location of Merchant/Shopkeeper were the unauthorised transaction was happened.
I raised SR[protected] to get the detail of Merchant. Answer against SR[protected] which i recieved from Customer representative was "HDFC m/c Siddhivinayam Petroleum Pune". Is this information is enough to reach merchant, it’s really funny Pune is not a small city. It’s totally merchant fault how can pump offer petrol of Rupees 12186.00 without any verification.
What I have done so far:
- Raised FIR (with no.[protected] at Hadapsar Police Station Pune.
- Submit application along with FIR copy to nearest brank Magarpatta City Hadapsar.
- Mailed FIR to “DEBIT RECON TEAM Mumbai”.
Please let me know if any action item pending from my side.
Keen to know:
- Who is going to investigate the issue Police/Bank? When I check with Police they were telling bank is going to work on other side bank saying Police is going to work. It’s not about compensation; somebody has done crime so he/she must punish. At least strong message must go from our “Law and Order” to merchant, merchant must be sincere while swapping the card.
- What verification was done via Merchant with respect to my transaction of Rupees 12186.00?
Suggestion:
- ICICI bank must also offer maestro card. Maestro card ask for pin number for each transaction. It’s of customer choice to select MAESTRO/VISA/MASTER.
- Bank must regulate/circulate rule that transaction for 5000.00/- or more than that amount should entertain only with card holder verification. Merchant should also keep copy of verification proof for heavy transaction.
- Merchant must be punished and compensate my amount, for which vehicle pump offer 12186.00 Rs. of petrol without any verification.
Victim Amit J.
[protected]
I am sorry to say but I am fade up with the way ICICI bank is taking my issue. Almost 7 days are passed and bank is not able to figure out exact location of Merchant/Shopkeeper were the unauthorised transaction was happened.
I raised SR[protected] to get the detail of Merchant. Answer against SR[protected] which i recieved from Customer representative was "HDFC m/c Siddhivinayam Petroleum Pune". Is this information is enough to reach merchant, it’s really funny Pune is not a small city. It’s totally merchant fault how can pump offer petrol of Rupees 12186.00 without any verification.
What I have done so far:
- Raised FIR (with no.[protected] at Hadapsar Police Station Pune.
- Submit application along with FIR copy to nearest brank Magarpatta City Hadapsar.
- Mailed FIR to “DEBIT RECON TEAM Mumbai”.
Please let me know if any action item pending from my side.
Keen to know:
- Who is going to investigate the issue Police/Bank? When I check with Police they were telling bank is going to work on other side bank saying Police is going to work. It’s not about compensation; somebody has done crime so he/she must punish. At least strong message must go from our “Law and Order” to merchant, merchant must be sincere while swapping the card.
- What verification was done via Merchant with respect to my transaction of Rupees 12186.00?
Suggestion:
- ICICI bank must also offer maestro card. Maestro card ask for pin number for each transaction. It’s of customer choice to select MAESTRO/VISA/MASTER.
- Bank must regulate/circulate rule that transaction for 5000.00/- or more than that amount should entertain only with card holder verification. Merchant should also keep copy of verification proof for heavy transaction.
- Merchant must be punished and compensate my amount, for which vehicle pump offer 12186.00 Rs. of petrol without any verification.
Victim Amit J.
[protected]
In a similar case in USA, I lost my wallet and unauthorized transactions have been made on my two credit cards within 5-6 hours.
1. American Express - As soon as i reported the incident to them, they replied sympathetically and offered immediate waiver of any transactions claimed by me as fraudulent. They have shown concern about whether i have enough cash and if need any immediately. They sent the new card with expedite mail within 48 hours of reporting.
2. Capital One - Asked me to fax a form in which I have to highlight the unauthorized transaction, signed by me, to their customer representative and all the fraudulent transactions have been canceled from my credit card statement.
In both the cases, they have not forced me to launch an FIR in police station. And they have lodged the complaint to police on my behalf.
I always thought that Indian banking system is more capable, secure and customer friendly because they have built on learning from other countries but seems to me other way around in this case.
Best of Luck Amit
-
Kaustubh Joshi
ICICI customer
1. American Express - As soon as i reported the incident to them, they replied sympathetically and offered immediate waiver of any transactions claimed by me as fraudulent. They have shown concern about whether i have enough cash and if need any immediately. They sent the new card with expedite mail within 48 hours of reporting.
2. Capital One - Asked me to fax a form in which I have to highlight the unauthorized transaction, signed by me, to their customer representative and all the fraudulent transactions have been canceled from my credit card statement.
In both the cases, they have not forced me to launch an FIR in police station. And they have lodged the complaint to police on my behalf.
I always thought that Indian banking system is more capable, secure and customer friendly because they have built on learning from other countries but seems to me other way around in this case.
Best of Luck Amit
-
Kaustubh Joshi
ICICI customer
Being myself a ICICI Bank Customer from last 10 years, I never had a similar issue before, but then I always thought that ICICI being number one private bank in India would have strict measures to handle such issues. But reading the above post makes me feel that the ICICI Bank attitude in above case is just like any other normal govt. or local bank of India.
I strongly feel that appropriate and quick action should be taken by the ICICI Bank, so as to prove themselves different from other banks in India and to maintain the trust of their loyal customers.
It's pathetic to find that even in today's era of communication and technological advancement, it's still so easy to steel other's hard earned money and on top of it no one is even thinking of taking any action.
The merchant here also bears the responsibility of being negligent in doing a transaction of worth over 12k INR.
I would like to see a happy end to this case for Amit, so as to restore my lost confidence on ICICI Bank and India Banking and judicial system.
Thanks,
Ashutosh Sharma
ICICI Private Banking Customer
I strongly feel that appropriate and quick action should be taken by the ICICI Bank, so as to prove themselves different from other banks in India and to maintain the trust of their loyal customers.
It's pathetic to find that even in today's era of communication and technological advancement, it's still so easy to steel other's hard earned money and on top of it no one is even thinking of taking any action.
The merchant here also bears the responsibility of being negligent in doing a transaction of worth over 12k INR.
I would like to see a happy end to this case for Amit, so as to restore my lost confidence on ICICI Bank and India Banking and judicial system.
Thanks,
Ashutosh Sharma
ICICI Private Banking Customer
what is the status of this complaint ? is it resolved ?
I am bit doubtful though, as I could not see any response from the ICICI bank to my above post.
Thanks,
Ashutosh Sharma
ICICI Private Banking Customer
I am bit doubtful though, as I could not see any response from the ICICI bank to my above post.
Thanks,
Ashutosh Sharma
ICICI Private Banking Customer
I am fond of ICICI banking services, but if such kind of response is in place for your misshappening from ICICI then i need to seriously think of transfering my savings to some other nationalized bank.
ICICI Team you should take this event seriously and get the settlement done ASAP other wise you would lose many banking customers like me.
Regard's
Rushikesh
SO FAR an ICICI Private Banking Customer
ICICI Team you should take this event seriously and get the settlement done ASAP other wise you would lose many banking customers like me.
Regard's
Rushikesh
SO FAR an ICICI Private Banking Customer
ICCI bank you should take some action against that merchant...how that merchant allow such big transaction without any authentication.
I think this is the responsibility of ICCI how you had approved this transaction.
This type of same incident was happened with one of my friend and his account was in HDFC bank. And they had responded very well on this.
ICCI bank should take some action on this. And also need to take same preventive action
If this settlement not happens ASAP..….I will also think to switch my account to some other nationalized bank.
I think this is the responsibility of ICCI how you had approved this transaction.
This type of same incident was happened with one of my friend and his account was in HDFC bank. And they had responded very well on this.
ICCI bank should take some action on this. And also need to take same preventive action
If this settlement not happens ASAP..….I will also think to switch my account to some other nationalized bank.
Dump ICICI and Try "Mangilal chamanlal chandni bar bank of Afghanistan" ... although they don’t issue debit card but if they than they are also much quicker than ICICI if this fraud happened to one of their customer.
Common ICICI you are biggest private bank of India ... Pay back immediately to my friend and with interest and also with inconvenience fee. Since you also charged hefty amount (late fee) if a good customer forget to pay back on time.
Just another Common Customer
Deepak
Loyal customer of almost all Indian banks
Common ICICI you are biggest private bank of India ... Pay back immediately to my friend and with interest and also with inconvenience fee. Since you also charged hefty amount (late fee) if a good customer forget to pay back on time.
Just another Common Customer
Deepak
Loyal customer of almost all Indian banks
It's really surprising for me, how this can be happened, without signature verification how merchant and bank has accepted the transaction. This transaction should not be posted.
I have worked around 5 years for HSBC bank, If signature is not match then bank as well as merchant should reject that transaction.
Regards
Sandeep Jain
Ex-HSBC employee
I have worked around 5 years for HSBC bank, If signature is not match then bank as well as merchant should reject that transaction.
Regards
Sandeep Jain
Ex-HSBC employee
Dear Amit,
I still have faith in Indian banking system, Please go thru the below mentioned link.
You can complaint about behavior of ICICI bank to Reserve Bank of India's Banking Ombudsmen.
This way it will affect the creditability of the bank and will get in attention of the Reserve bank of India. You can compalaint online using below mentioned portal.
http://www.rbi.org.in/Scripts/bs_viewcontent.aspx?Id=159
The top management of the ICICI bank will get "Show Cause" notice about the complaint from the RBI Omburdsmen and if they dont react within a particular time frame, the issue will get escalate to more higher levels. As far as I know for ICICI bank, 3rd level of escalation is to COO or CEO.
I hope this help.
Regards & Best of luck
Kaustubh
I still have faith in Indian banking system, Please go thru the below mentioned link.
You can complaint about behavior of ICICI bank to Reserve Bank of India's Banking Ombudsmen.
This way it will affect the creditability of the bank and will get in attention of the Reserve bank of India. You can compalaint online using below mentioned portal.
http://www.rbi.org.in/Scripts/bs_viewcontent.aspx?Id=159
The top management of the ICICI bank will get "Show Cause" notice about the complaint from the RBI Omburdsmen and if they dont react within a particular time frame, the issue will get escalate to more higher levels. As far as I know for ICICI bank, 3rd level of escalation is to COO or CEO.
I hope this help.
Regards & Best of luck
Kaustubh
Hi Amit,
is it resolved?
As per ICICI or any other bank if you will not pay amount they will charge you with the month interest of approx 3% i.e. 36% yearly. If they delay this much will they be giving any amount to you in addition to your amount which is blocked with ICICI. On one hand we ICICI is trying to prove that they the leading Privatized Bank in India and on other hand they are delaying this much, where is their promises for " Hum Hai Na ".
This might happen to anyone o[censored]s . . .I think we should think whether we have opted for correct trustworthy Bank for our Current, Investments and Salary accounts
Best Regards
Nitin
is it resolved?
As per ICICI or any other bank if you will not pay amount they will charge you with the month interest of approx 3% i.e. 36% yearly. If they delay this much will they be giving any amount to you in addition to your amount which is blocked with ICICI. On one hand we ICICI is trying to prove that they the leading Privatized Bank in India and on other hand they are delaying this much, where is their promises for " Hum Hai Na ".
This might happen to anyone o[censored]s . . .I think we should think whether we have opted for correct trustworthy Bank for our Current, Investments and Salary accounts
Best Regards
Nitin
Being myself a ICICI Bank Customer from last 5 years, I never had a similar issue before, but then I always thought that ICICI being number one private bank in India would have strict measures to handle such issues. But reading the above post makes me feel that the ICICI Bank attitude in above case is just like any other normal govt. or local bank of India.
I strongly feel that appropriate and rapid action should be taken by the ICICI Bank, so as to prove themselves different from other banks in India and to maintain the trust of their loyal customers.
It's so sad to find that even in today's era of communication and technological advancement, it's still so easy to steel other's hard earned money and on top of it no one is even thinking of taking any action.
The merchant here also bears the responsibility of being negligent in doing a transaction .
I would like to see a happy end to this case for Amit, so as to restore my lost confidence on ICICI Bank and India Banking and judicial system.
ashok
asst manager
ocl india
I strongly feel that appropriate and rapid action should be taken by the ICICI Bank, so as to prove themselves different from other banks in India and to maintain the trust of their loyal customers.
It's so sad to find that even in today's era of communication and technological advancement, it's still so easy to steel other's hard earned money and on top of it no one is even thinking of taking any action.
The merchant here also bears the responsibility of being negligent in doing a transaction .
I would like to see a happy end to this case for Amit, so as to restore my lost confidence on ICICI Bank and India Banking and judicial system.
ashok
asst manager
ocl india
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
65%
Complaints
23618
Pending
2043
Resolved
14252
+91 22 2653 1414
ICICI Bank Towers, Bandra-Kurla Complex, Mumbai, Maharashtra, India - 400051
View all ICICI Bank contact information
We are sorry to hear about your experience.We have made a note of your mobile number.We'll contact you and work to address your issue at the earliest.
Regards,
ICICI Bank Customer Service Team.