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Hi,
This is Vijay & Using your Idea service more than 10 years . Some day back I took one prepaid mobile no [protected] but I was not happy with their services so I decided to switch Idea Cellular because I thought I am genuine, loyal customer of Idea & did so. While porting mobile no [protected] I submitted my pass-port & photograph to Bhandarkar Road branch on 11/07/2012 but week latter I received SMS from the company saying that "Aapke form kesath di gaye documents mein avibhed hai- krupya form & documents Idea company ne bhege hui executive ke pass jama kare".No executive turned up or called me. I resubmitted documents on 23/7/2012 to same branch & the counter officer assured me your services will not on hold. But on 24/7/2012 my services was on hold.
When call to 12345, 198, & [protected] in morning first it wasn't connected for more than one hour but when it connected by 12345 the executive the lady officer wasn't in good mood & she hanged up my call, after long time I got connected again but your lady officer given foolish explanation for security purpose we are asking you the same documents so you need resubmit the documents. When I said I already submitted she replied Sir I am sorry but my server is down so I couldn't check the status so call back on same no again . I was fed-Up & went to Aundh branch but experience was surprising the officer said you need to go to Bhandarkar office only because you submitted documents to that branch. I call to 4999 but officer said it post-paid so we couldn't help you. (FIRST OF ALL IF YOU ARE LUCKY THEN YOUR CALL WILL CONNECTED TO EXECUTIVE & IF YOU ARE EXTRA LUCKY & YOUR EXECUTIVE IN GOOD MOOD THEN only he/ she will listen your problem. THIS IS THE MY EXPERIENCE WITH PREPAID DIVISION )
Also I already given the complaint for low network and poor internet speed to my iPhone [protected] but no action where as my other two numbers has good network coverage.
Here after paying lot of money I am not getting any service but I am getting tourchrd by Idea employees.
This is Vijay & Using your Idea service more than 10 years . Some day back I took one prepaid mobile no [protected] but I was not happy with their services so I decided to switch Idea Cellular because I thought I am genuine, loyal customer of Idea & did so. While porting mobile no [protected] I submitted my pass-port & photograph to Bhandarkar Road branch on 11/07/2012 but week latter I received SMS from the company saying that "Aapke form kesath di gaye documents mein avibhed hai- krupya form & documents Idea company ne bhege hui executive ke pass jama kare".No executive turned up or called me. I resubmitted documents on 23/7/2012 to same branch & the counter officer assured me your services will not on hold. But on 24/7/2012 my services was on hold.
When call to 12345, 198, & [protected] in morning first it wasn't connected for more than one hour but when it connected by 12345 the executive the lady officer wasn't in good mood & she hanged up my call, after long time I got connected again but your lady officer given foolish explanation for security purpose we are asking you the same documents so you need resubmit the documents. When I said I already submitted she replied Sir I am sorry but my server is down so I couldn't check the status so call back on same no again . I was fed-Up & went to Aundh branch but experience was surprising the officer said you need to go to Bhandarkar office only because you submitted documents to that branch. I call to 4999 but officer said it post-paid so we couldn't help you. (FIRST OF ALL IF YOU ARE LUCKY THEN YOUR CALL WILL CONNECTED TO EXECUTIVE & IF YOU ARE EXTRA LUCKY & YOUR EXECUTIVE IN GOOD MOOD THEN only he/ she will listen your problem. THIS IS THE MY EXPERIENCE WITH PREPAID DIVISION )
Also I already given the complaint for low network and poor internet speed to my iPhone [protected] but no action where as my other two numbers has good network coverage.
Here after paying lot of money I am not getting any service but I am getting tourchrd by Idea employees.
Dear Vijay,
We wish to inform you that the services for your Idea number has already been activated. For further assistance, kindly contact to our Idea customer care helpline.
Regards,
Ideacellular
We wish to inform you that the services for your Idea number has already been activated. For further assistance, kindly contact to our Idea customer care helpline.
Regards,
Ideacellular
The samething is happening to me currently. Even after submitting docs my service is still on hold...I can't keep going there every now and than. Their customer service is worse beyond words, even pathetic is a small word for them. I was told I would get credit of 55 arms, but nothing has come through yet. Don't know what to do...
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Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
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Nobody take it seriously. They have 1000 of people to make unnecessary call for promotion offers but nobody to inform and take care of such things.
We think to continue same number So try hardly to get it activated. When you apply for Number portability, So many people will call you and will give many offers. Ridiculous.
Amol
[protected]