Idea Cellular Complaints & Reviews

Dear Sir/Mam

I want to regester my mobile number on my name
please give me that details.
beacause when i purchase sim card that time i gave my document to verification
but the sim card is not on my name.
Now I want that sim card on my name.
i was going idea officeses they didn't give me information about this.
any & how condition i want my mobile number on my name

sir,my self javed alam,i submitted my idea application form twice, yet i got a message that i have not submitted my ragistration form .sim wiil be blocked within 24 hrs

This is regarding my aunt Sushila John's mobile number. She is a prepaid IDEA customer, a very basic customer. She has been receiving smses and calls asking her to enable services. Even tho she says she doesn't want these services, these calls are logged as 'requested', and the services are activated on her phone, and then she is charged monthly rentals on all these services. She deactivates one, they call and activate another.

Also, when we requested that they deactivate the caller tune service, they gave us details to suspend it. Then they made us pay 30 rental + 15 song selection to re-activate the service from suspended state, and then are not confirming if the deactivation request has been processed.

I made a complaint by email, and they keep responding with rubbish like "we would like to inform you that all the necessary information related to the below mentioned concerns for your Idea mobile number [protected] has been provided to you", whereas I have received no email, no calls, no information to answer my queries.

Can someone help me resolve this with IDEA, and prove to others that these guys are cheats?

Shefali.

Dear sir ,
Please Confirm about this matter.

Mobile No [protected]

PLS HELP ME IN THIS REGARDS
Sir, on date 10 March 2010 I got a call from the number [protected] by 11:36 AM on my cell no-[protected] that from IDEA we are providing a plan on existing pre-paid no that on by paying Rs500/- we are providing 1800 minutes talk time in local/std and sms 400 numbers national and local .
By listening this plan I agreed to activate the plan ,the person said I have to provide one id proof and photo and Rs 500 for this plan then he said you will got a call from his officer for conformation and after I got a call from number [protected] & [protected] regarding the plan and the address for collecting the amount I provide the details then he said our executive will come from nodia & ask for the root to reach to me and executive will come by today i.e 10/3/2010 before 5pm to my office and again after 4:30pm I got a call that our executive will come tomorrow i.e 11/3/2010 by 4 o’clock, in between that I got a call from this number [protected],five times that our executive will come by 4 o’clock on 11/03/2010 again conforming the address ,root, and plan and said for any further help contact with idea customer care number and the plan will activate within 6 to 12 hours after receiving the payment.
By 3.30 PM on date 11/03/2010 one person name by Dilip panday came to my office to collect the amount and one photo and id proof, I have provide the cash Rs500,photo and my photo copy of license copy no-DL[protected]P),with self signature and hand over a recipt sl no-1904834 of idea ,and also I have checked his I card I wait till 13/3/2010 but my number was not activated as per the plan then I spoke to the help line numbers on date 13/3/2010 they said they have no such plan and then the help line executive gave me a number of idea grievance cell number [protected] ext 6888 Nodal officer name Miss Nidhi sagar .around 12:30 pm I rang on that number I lady pick the phone I explain the total incidence then she said please hold the line to talk with his officer then the phone disconnected.(coversation attached in real player)
Again I got call on dated 26/3/2010 from the number [protected] on 5:40pm and the person said that the amount I have given has been deposited on post paid depts. you have to take a post paid number ,I denied to take another post paid number as I am having post paid number, and I said to transfer this amount to my existing post paid bill he said its not possible to transfer or return so he is send a post paid number through courier and disconnected the call. Whent I tried this number a person picked and said it a call center number of idea a roughly he speak .
NO BODY IS TAKING RESPONSE OF MY GRIEVANCES PLS TAKE CARE OF THIS ISSUES. AND REPLY SOON I AM WAITING

Dear Sir/Madam,
i want to inform u that i am using idea connection for 6Months . In last 2 month few services are activated on my mobile phone [protected], which even I'm not aware of and there they deduct Ten rupees per day when my account balance was about Rs 150. Then a recharge of Rs 100 was exhausted similarly. i come to know about these deductions on 28/02/2010 through an Idea executive. Then I deactivated all the services and confirmed the same for next 3 consecutive days. Then again 2 recharges of Rs 25 were exhausted on the same day by activating a new VAS service (Rs 30 deducted).

Due to this i suffered very heavy losses due to lack of communication.

When i call to customer care , executive told me that this service was activated by me.but in really it is not so. i was totally unaware about it.executive put me on too long hold to irritate. finally he disconnect the call . i do call again .and same thing repeated by second agent. so plz take a action again this .Idea Cellular Ltd company use to deduct money from people' s account . and when asked about it ,they directly blame customer for it, stating that these are activated by ourselves, knowingly. these companies sends IVR calls to customer. some of customer are aware about it while other don't.

Please take appropriate actions against the company, and help me resolve my problem. In the process, I had to suffer monetary and personal losses. My mother was hospitalized and every time i make a recharge my balance reaches zero very soon due to activation of VAS services which we have not requested for.

Kindly help and take this matter seriously. This problem must be faced not only by one but by many.

Thanks & Regards,
Rahul Bansal
Mb No: [protected]

I'm putting mail below sent to Idea cellular support mail ids:

to:
[protected]@idea.adityabirla.com,
[protected]@ideacellular.com

I hope someone reads these mails and take some action.
My Name is ABC and mobile number is nnnn.

your ppl disconnect my service every month around 24th to 27th. The reason is given as outstanding amount.
No one was able to clarify why it is till last month. Sometimes they were telling it was a technical problem and won't occur again.
However, same story continued next month. Now your ppl started saying, I have outstanding amount. But, they couldn't tell any details as I was making very timely payments.

Next Month (24th Feb 10), I escalated and spoke with Manager named Rupesh. He told me they was some outstanding/carried forward amount on August 09 bill.
I was surprised to hear this as nothing is getting shown on my bills. My service was reconnected.

Again, you frustrated me today (27th Mar 10) by disconnecting my services.
I against spoke this Mr Rupesh and heard same stuff on August 09 bill. Now on the call I checked the bill and surprised to see there was no any such outstanding balance.

Your ppl just lie. I can't believe this.

Then I spoke with his Manager Mr. Vikas a new story about converting my individual account to corporate account. He is going to check all records again.


I'm expecting that, you pay for wasting my time and service interuptions. I discussed with Mr vikas and mentioned that, I'm expecting a discount or delayed payment term.

I would like to quatify this further here. I expect discount/credit of Rs 500 to my account or accepted delays in payment till next 6 months.
If this gets unsettled here, I've to take the matter to consumer court.

Regards,

Idea postpaid (No. [protected] recharged through ICICI Net-banking (Rs. 350.00, date 9th March 2010, ICICI Bank payment transaction ID[protected]. But both the service provider refuse to recharge and refund the same.

As per Idea Mobile, they did'nt received any such payment on 9th March 2010

As per ICICI Bank they made payment to the Idea Company.

Paramjit Singh
[protected]

I had taken an idea plug.n.surf after paying Rs.3000/- for the set.

Complaints:
1) Did not get purchase receipt.
2) I was not given the facility guaranted ie. IGB free for first 3 month.
3) Disconnected connections several times for non payment of extra bills issued by them.
4) Billing continued and issued eventhough the facility was disconnected by them.
5) No signals message given to them was unattended till date.
6) Based on their accumulated bills for my disconnected facility a notice from their advocate was sent ,
thereby insulting me.

Copies of all the emails sent to them regarding this is readily available with me.

Dear sir,
Kindly tell me why should i pay u the said billed amount for the idea cellular no.s i`am using
MSISDN Amount

[protected] Rs.630.7

[protected] Rs.914.63

[protected] Rs.1088.46

as i`had taken the [protected] no. to use internet services o[censored]r idea on my Laptop/desktop, but no one from your idea office has helped me or come to set the configurations for the same as i` regularly called mr.Khalid who was used to come for internet setting on desktop/laptops
and mrs.mamta for the same even rest of your idea office staff members ,but everyone replied that both of them are o9nleave from last one mont or so, not even that i followed them telephonically as well as in person till one and a half month or so but they didn`t do any thing for the same ,and sethey se barred my connection with the word said that i used the connection over the limit i`have got,
kindly tell me if i was not able to use your idea internet with the plan i`had taken and doesn`t make paid calls then haow shall my usage was high and above of all you barred my connection without accepting or rectifying your idea cellular customer queries.
and for rest of the two numbers i.e. [protected],[protected] i pay it with late payment every month for the same and never asked for any waiver for the same, but when Mr.surendea singh and Mr.Himanshu singh Misbehaved with me and Barred my other Two Numbers whose full payments was always on time the No.s are:- [protected] & [protected],
only then i`had no option to also stopped the payments for the above two numbers [protected] / 317.
also, Kindly tell me what actions you had taken against Mr.surendra singh and Mr.Himanshu singh for harrassing and mis-behaving with me, apart of that,what you are going to do about the problems / trouble i`have faced from last two months due to unneccessary barring of my two connections i.e. [protected] & [protected] and got loss in the business due to loss of communication.
and kindly tell me what about the bills you had generated for the same of last two months , as i`was unable to use your services , therfore ,it was needless to pay you any amount for any of the connections without getting any permanent solution from your side.
waiting for your reply for the same.

sir,
my number is [protected],On 20 march 2:41pm automatically without my permission or request a partial amount of Rs= 11 is reduced from my account for Dialer Tone and validity is extended accordingly but i do not subscribe or activated Dialer tone and Idea customer care is not reachable,,so therefore i want you to check this matter at your level and take necessary step and give me back my account balance as possible

thank you

sir,
my unlimited plan gets cut within 5 days always please take some action..

I am saddened with the fact that idea has a worst customer service I have ever encountered for any company. Despite the complaint over the phone and through the email, and assurance by your customer service executive that the night service that had been activated without my consent will be discontinued by the 3rd of march it, took more than 10 days and more than 20 phone calls to get the particular service dis-activated.

I was sent a msg on the 6th march 2010, saying that my complaint is under process.
Ironicallly on the 5th i got a msg ID IZ-51932 that there is currently no rental and other deductions for my mobile no. Howeveer, afeter midnight, again Rs.10 were deducted from my phone, as a result i had to call up again and complain.
These are the complaint nos:
1-[protected]
1-[protected]
1-[protected]
1-[protected]
1-[protected]
1-[protected]
1-[protected]
[protected]

Ironicallly each of these cpomplant msg sent to me, sd that my complaint will be resolved within 11 hours.

Whats more distressing is that, after spending hours and hours on phone with ur customer care executives finnaly I got the service disactivated from, 6th march. And unfortunately another subscription called astro serivice was activated without my knowledge.

As a result, when i again got my ph recharged on the 08th march 2010, for rs. 100, for which i recived tlk time of 88.73. However out of this 88.73, Rs. 30 was deducted. When i saw that there was another deduction, i was forced to calll the customer service back and i was told, my earlier service has been disactivated, but now another service called astro subscription has been activated by me. I was told for the particular service, i recieved an automated call, and i choose to activate it.

As per my knowledge i nver recived any call. But anyways I asked the customer care rep, to dis-continue the service. Again I was told that it will take 12 hours for the service to be dis-activated, and I was smsed the complaint no - SR No 1-[protected], saying that the service will be disactivated with 11 hours from my complaint. I recieved this msg on 08/march/2010 at 10:37 pm.

I waited patiently for 11 hours, and called back the customer care service, to confirm that whether the service has been discontinued. However again I was told, it hasnt and that nothing has been done till yet. So I was given again a assurance that it will be disactivated in another 12 hours. After I ended the call, duely, i was again sent a complaint no, 1-[protected], saying my request is under process and the service will be dis-continued within 11 hours. I recieved this msg,at 11:19 pm on the 09/march/2010.

To add up to my distress, and to proove, that ur customer service cell give no bother to complaints, and all your company wants is to milk money from your customers, i recieved a msg saying with ID as IZ-8888. The msg reads as "Congrats you have activated for Times Zodiac-Leo pack for just Rs 30 for 31 days. To-deact dial Toll-Free no 155223". I recieved this msg on 11/03/2010 at 9:02 am.

One can imagine the distress i got, on seeing this msg. This msg, prooved that nothing has been done about my repeated complaints. To add to my worries the toll free no, mentioned in the msg to de-activate the service is not reachable. Whenever, I tried dialing the no, it said pls check the no that u hve dialed. Also why i recieved a message informing me abt the serivice, three days after the service was activated and money being deducted.

Now I dont hve neither energy nor the will to spend hours with your customer service rep.

I am now forced to take a new phone no. with an alternate service provider. I have been using this ph no. for past seven yrs, and my if I change my no, I will be loosing contact with many friends and family members, who hve been having my no for years
I sent a complaint e-mail abt the same to idea, i got a reply that issue will be resolved. However today is the 25th march 2010 and till now nothinh has been done. And all what has happened is that i was forced to write another e-mail to Idea customer service, which i hve pasted below.

with reference to my previous mail, i would still like to retiarte that Idea has a most horrible and un-opperative customer care department. The best way for them to deal with the customer query is to hang up on customer, when they know that they would not be able to solve it. Wh at they do is that the y ask the customer whether they can place their call on hold, when the customer says yes, they use mute buton, and by pressing and unpressing mute they say hello hello and then hung up on a pretence of customer not being able to hear them. The call was made on 25th march 2010 at 4.00 pm.

In past one month its has happened with me too many times. However, today just before typing this mail the same thing happened. I re-dialed and agan when rep asked me whether he can place my call on hold, i told him not to hung up.

He sd okey and after coming online, told me that u wont get the refund. it takes 6 days for us to refund the money. And since u hve not recieved it by now, u r not entitled for the same. When I told him abt the e-mail i recieved from Idea customer service that i will get my refund, he in a jiffy transffered the calll, without borhering to tell me where he is transfering..and just out of curiousity, i waited for more than 30 mints for someone to answer. However, clearly the rep had purposely transffered the calll to some non-working extention.

After recieving the mail from the Idea customer service, I waited tilll the 21st for my refund to come through. However, again I was forced to call the customer service, for the refund. Again I was given a assurance that i will get my refund in 12 nos. I recieved a sms with a complaint no of SR No-1-[protected]. After waiting for 24 hours, i again called the customer service department, again i was told that my issue will be resolved and was given a complaint no. 1-[protected] on the 23rd March 2010 at 10:25 pm.

And on the 25th Mrach when i again called up, one was bluntly told that i am not entiltled for a refund and then when i told the rep that i did recieved a e-mail conforming the same, one rep hung up and the other one transfered the line to an unfuntional no, where its been more than a hour now that I am waiting some one to answer. Unfortunately I did not took names of both the reps, but i know that each and conversation with the customer is documented and under the Right To Information Act, I am entitled to get all the notes documentated on my account and also that its possible for the managers to locate the reps by their IDs.
Though I am not sure whether in Idea, reps r punished or awarded for harrasing the customers.

regards
Rimpy Sachdeva

i am rajiv kumar , a customer of idea cellular services , i had registered my cell phone no. [protected] with the idea company under dnd list on 5th feb , but still after 45 days the calls have not stoped . further the company has charged me so many times for hearing promotional calls and started , promotional services like caller tunes, jokes on demand involuntarily , just because i answered the call. the idea customer care has not been of much use either.
i hope that you will kindly look into the matter.
thank you rajiv kumar

Sir,
On 23.03.2010 at 15:45 (approx.) I have been received a message from Idea that " As requested by you the Dialer Tone has been activated on your number" and Rs.15.00 has been deducted by Idea from my prepaid balances. While, I have not made any request to Idea regarding activation of Dialer tone. I was travelling at that time , Then , I have started to call Idea Customer care on same date at 16:00 but many times my call has been break in between. Then I have chosen IVRS option on Idea helpline and deactivate the Dialer Tone. After that I again tried to contact to Idea Customer care this time 17:45 I have talked many people Mr. Pradeep, Mr. Abhishek, Mr. Summet and their Senior Person regarding that automatic activation of Dialer tone and deduction of Rs. 15.00 from my balance. I requested them that I have not sent any request to Activate the Dialer tone so please refund me my Rs.15.00 but they every body repeating that you have dialed code to activate the dialer tone while I have not dialed any code and not asked about activation of any Dialer tone and thus Idea has neither taken my compliant nor refund my Rs. 15.00. On 24.03.2010 at 17:15 I again contacted to Idea Customer care and talked to Ms. Priyanka and Sr. fellow Mr. Rajnish, they told me that you have deactivated the dialer tone so we can’t refund the money.
Therefore, I request you to kindly do needful to stop this type of cheating by Idea to pre paid customer.
My Mobile No. [protected]
My Name is Dilip Singh Rathore, Banasthali University

madhr chod bhosri wale masas bhejte rahte ho.

hello sir,
i got 1 idea postpaid sim card.i asked the number [protected]......but they given number is [protected].......2 of the executive came to home on 17 feb 2010 mr.naveen [protected] and david [protected] collected the cash 300/-and he has said that with in 2 days ur account will be closed reciept number 11826...after that 1 guy make a call to my mobile his number[protected]...........................plz inform to idea cellular .......always disturbing me..........Name Balaji contact
[protected]
[protected]

Sir/Madam,
Today, i am trying to open an webmms. i received message from idea (ID-53012) as follows ---


You have received a new multimedia messege from[protected].You can view the messege in website http://www.ideacelullar.com/webmms.
password is home 2red. Messege is stored for 1 days.


abovementioned webmms i m tried to open. but couldn't open please check and inform asap. there is something importent thing for me.
thanks,
Pradip D.

From: Gagan Dhingra Sent: Tue 3/23/2010 3:00 PM
To: rajat.[protected]@idea.adityabirla.com; vineet.[protected]@idea.adityabirla.com; pankaj.[protected]@idea.adityabirla.com
Cc: ccare.[protected]@idea.adityabirla.com; [protected]@idea.adityabirla.com
Subject: FW: Regarding your mobile number [protected]
Attachments:


Hello Sir,

Its my duty to draw your notice to the way your people are handling the Idea Cellular System, which is supposed to be the India's most user concerned system.

Myself Gagan Dhingra- working in Tech Mahindra. We provide support to Idea Cellular and also your guys come and sit inside our campus to get more corporate customers, BUT FAIL TO HOLD THE SATISFACTION OF EXISTING CUSTOMERS (CORPORATE CUSTOMERS).
I took a Corporate SIM from Chetan sitting in our campus in Pune- Sharda Campus
Cell# +[protected] on my name- Gagan Dhingra.

After 2 days, I got a call from Abhishek (3rd party verification person) for address verification, when I was in meeting and was not able to come out, and requested him to come after 1 hour OR the next day.

THEN WITHOUT ANY PRIOR NOTICE, MY SIM WAS MOVED TO DEACTIVATED STATE AND THERE IS NO-ONE TO SOLVE THIS QUERY !!!

There was no REPLY over than, even after writing 2 e-mail's to [protected]@idea.adityabirla.com expecting a resolution, wherein I provided 2 options: Either re-verify my address or de-activate my sim.
AFTER 7 DAYS AND a REMINDER, I GOT A REPLY THAT YOUR SIM IS BEING DE-ACTIVATED. (pls see chain mail below).

1. Do you believe in removing customers than sustaining them? If YES, how far will the business move ahead ??
2. What is customer support doing?
3. Whom should I voice-out ?
a. The guy who provided me sim ? He sounds help-less
b. Customer support ?? They are ready to close connection, than to re-verify it.
c. EXPECTING A PROMPT ACTION FROM YOUR END.

PS: Please find below chain mails providing more clarity on what exactly happened over the entire scenario.

Thanks in advance.

Regards,
Gagan | Tech Mahindra
Cell: [protected]
[protected][protected][protected][protected]
From: IDEA Cellular Ltd - Customer Oprs [mailto:[protected]@idea.adityabirla.com]
Sent: Mon 3/22/2010 3:18 AM
To: Gagan Dhingra
Subject: Regarding your mobile number [protected]


Dear Mr. Dhingra,


Thank you for contacting Idea Cellular Customer Services.

This has reference to your e-mail regarding disconnection for your mobile number [protected].

We wish to inform you that your number has been disconnected with effect from 20th March 2010 due to negative verification.


We greatly value your patronage, and look forward to an opportunity to delight you.

Thanks & Regards,

Santosh More

Customer Service Team

IDEA Cellular Limited

Visit us at: www.ideacellular.com

Or Call us on 12345 from your IDEA number for any query or request.


"Idea offers Customer Care through SMS, get complete information on billed/ unbilled amt, Bill plan details and many more details with an instant SMS on your mobile. Type care and send it to 50505 (toll free number)."



Disclaimer

All the tariff plans/services are subject to regulatory body approval. Company reserves the rights to modify/change/discontinue services/plans based on guidelines received from time to time.



From: Gagan Dhingra [mailto:[protected]@TechMahindra.com]
Sent: Wednesday, March 17, 2010 1:23 PM
To: IDEA Cellular Ltd - Customer Oprs
Subject: FW: Complain for sim de-actiavation WITHOUT notice.



Hello,



Any acknowledgement/ Reply ??



Regards,
Gagan | Tech Mahindra
Cell: [protected]
[protected][protected][protected][protected]

From: Gagan Dhingra
Sent: Mon 3/15/2010 7:23 PM
To: [protected]@idea.adityabirla.com
Subject: Complain for sim de-actiavation WITHOUT notice.

Hello Sir,



I would like to introduce myself as a new user to IDEA cellular- a corporate SIM holder.

I took an IDEA postpaid SIM, cell#[protected] from my office out-let.

After 2 days o[censored]sage, I got a call regarding verification where-in Abhishek- verification guy, called me up for address verification, when I was in-mid of a meeting. I asked Abhishek to come after 1 hour, but there was no responce ahead.

Further, based on this 1 call my SIM WAS DE-ACTIVATED WITHOUT PRIOR NOTICE.



Kindly:

1. Actiavte the SIM immediately and then you can parallely have a verification.

2. Kindly let me know how do I apply for SIM permanent dis-activation.



Thanks in advance.

Feel free to reach me at Cell: [protected] number for any clarification



Regards,
Gagan | Tech Mahindra
Cell: [protected]

================================================================================...⇄

I am purchase a new No([protected],[protected],[protected],[protected]) of Idea cellular DST ( Praveen telecom add - b-5/265 near Durga Mata Mandir
Stand Rohini Sector 7 Delhi ) DST Code. TFR 126 And seles Person Name MR.Jatin([protected]) And Owner Name Mr Praveen Kumar ([protected],[protected]). Mr jatin told me ur no will be actived till on with two days,But Mr jatin and Mr Praveen is not pickup the phone and misbehivour(say gaali). He told me is ur amount not pay the company ur amount will came after one year.My compliant is Praveen telecom is with gundgardi.Plz action aganist Praveen Telecom



Thanks


Surender singh