Idea Cellular Complaints & Reviews

I closed my post paid phone no [protected] in AUGUST 2009 and by mistake ended up paying them extra amount which was more than the BILL. Since then they told me that they will refund the money back after 3 months ie in NOV but till now no money has been refunded. When ever i email them they only say we tried calling you but your no is not available or say we are reseraching the case.

my current phone no is [protected]

here is their replies:

Dear Mr. Datta,

Greetings for the day!

With reference to you mail, we would like to confirm you that we have carefully noted the content of your mail and the same has been highlighted to the concerned team. The matter is currently being followed up and we will revert back to you at the earliest.

For further assistance, please call our 24-hour Helpline at [protected] from a landline or e-mail us at corpcare.[protected]@idea.adityabirla.com.

At your service
Sincerely

Dimple Behl

Customer Care
Idea Cellular Limited.
Delhi

________________________________________
From: [protected]@Dell.com [mailto:[protected]@Dell.com]
Sent: Tuesday, January 19, 2010 6:30 PM
To: CorpCare
Subject: FW: Your !dea Bill
Importance: High

WHY SOMEBODY IS NOT RESPONDING TO MY EMAILS

From: Datta, Dheeraj_D
Sent: Tuesday, January 05, 2010 6:56 PM
To: 'CorpCare'
Subject: FW: Your !dea Bill
Importance: High

WHEN WILL THIS BE RESOLVED. I ALWAYS PROMOTED IDEA BUT WILL NOT RECOMMEND IT TO ANYONE.

THIS IS MY FINAL EMAIL IF I DON’T HEAR FROM ANYONE IN 48HRS WITH A SOLUTION I WILL NOT ONLY REACH CONSUMER COURT BUT WILL GO TO MEDIA.



From: CorpCare [mailto:corpcare.[protected]@idea.adityabirla.com]
Sent: Thursday, December 24, 2009 4:12 PM
To: Datta, Dheeraj_D
Subject: FW: Your !dea Bill
Importance: High

Dear Mr. Datta,

Greetings for the day!

With reference to you mail and we tried contacting you on [protected] but the contact could not be established, we would like to confirm you that we are continuously following up your concern and the same has been addressed at earliest to the best of your satisfaction.

For further assistance, please call our 24-hour Helpline at [protected] from a landline or e-mail us at corpcare.[protected]@idea.adityabirla.com.

At your service
Sincerely

Dimple Behl

Customer Care
Idea Cellular Limited.
Delhi

________________________________________
From: [protected]@Dell.com [mailto:[protected]@Dell.com]
Sent: Wednesday, December 23, 2009 4:55 PM
To: CorpCare
Subject: FW: Your !dea Bill
Importance: High

So How many months will you take and what is that you are investigating. I need my money back now or else I am going to consumer court… It’s HIGH TIME NOW

From: CorpCare [mailto:corpcare.[protected]@idea.adityabirla.com]
Sent: Wednesday, December 16, 2009 11:50 AM
To: Datta, Dheeraj_D
Subject: FW: Your !dea Bill
Importance: High

Dear Mr. Datta,

Greetings for the day!
With reference to you mail, we would like to confirm you that we are continuously following up your concern and the same has been addressed at earliest to the best of your satisfaction.
For further assistance, please call our 24-hour Helpline at [protected] from a landline or e-mail us at corpcare.[protected]@idea.adityabirla.com.

At your service
Sincerely

Dimple Behl

Customer Care
Idea Cellular Limited.
Delhi

________________________________________
From: [protected]@Dell.com [mailto:[protected]@Dell.com]
Sent: Tuesday, December 15, 2009 9:57 PM
To: CorpCare
Subject: FW: Your !dea Bill
Importance: High

ANY UPDATES ON THIS WHEN WILL SOMEONE UPDATE ME ON THIS ITS MORE THAN 3 MONTHS

From: Datta, Dheeraj_D
Sent: Monday, December 07, 2009 3:24 PM
To: 'CorpCare'
Subject: RE: Your !dea Bill
Importance: High

Hello,

You may call me on [protected] as I have been working in HYD now between 11 am & 3 pm Mon to Friday

Thanks and Regards
Dheeraj Datta


The information contained in this communication is privileged and confidential. The content is intended only for the use of the individual or entity named above. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please notify me immediately by telephone or e-mail, and delete this message from your systems.



From: CorpCare [mailto:corpcare.[protected]@idea.adityabirla.com]
Sent: Saturday, December 05, 2009 9:57 AM
To: Datta, Dheeraj_D
Subject: FW: Your !dea Bill
Importance: High

Dear Mr. Datta,

Greetings for the day!

With reference to your mail, we acknowledge your concern regarding Refund against your Idea connections.

Further, we would request you to kindly provide us alternate contact number and convenient time to speak, so that the concern can be addressed to the best of your satisfaction.
For further assistance, please call our 24-hour Toll-free Helpline at 12345 from your mobile (or [protected] from a landline) or e-mail us at corpcare.[protected]@idea.adityabirla.com.
At your service

Sincerely,

Sarabpreet kaur Malik


Customer Care

Idea Cellular Limited

Delhi

Now enjoy the convenience of viewing your bill anytime, anywhere on Idea Website. Just register your Idea number at our website and enjoy the whole new billing experience. For more details, visit www.ideacellular.com

________________________________________
From: [protected]@Dell.com [mailto:[protected]@Dell.com]
Sent: Thursday, December 03, 2009 3:39 PM
To: CorpCare
Subject: FW: Your !dea Bill
Importance: High

Can somebody call me on [protected] and update me on the status of refund, I am really tired of writing emails I was told to wait 3 months and its more than that now

Thanks and Regards
Dheeraj Datta

From: CorpCare [mailto:corpcare.[protected]@idea.adityabirla.com]
Sent: Wednesday, November 18, 2009 12:46 PM
To: Datta, Dheeraj_D
Subject: FW: Your !dea Bill
Importance: High

Dear Mr. Datta,

Greetings for the day!

With reference to your mail, we would like to inform you that we have carefully noted the content of your mail and the same has been highlighted to the concerned team under reference number 90729470.

For further assistance, please call our 24-hour Toll-free Helpline at 12345 from your mobile (or [protected] from a landline) or e-mail us at corpcare.[protected]@idea.adityabirla.com.

At your service
Sincerely

Shweta Puri

Customer Care
Idea Cellular Limited.

Delhi

Now enjoy the convenience of viewing your bill anytime, anywhere on Idea Website. Just register your Idea number at our website and enjoy the whole new billing experience. For more details, visit “www.ideacellular.com”

________________________________________
From: [protected]@Dell.com [mailto: [protected]@Dell.com]
Sent: Monday, November 09, 2009 3:54 PM
To: CorpCare
Subject: FW: Your !dea Bill
Importance: High

Hello team,

How and by what date will I get my refund…



Thanks and Regards
Dheeraj Datta

From: Datta, Dheeraj_D
Sent: Monday, September 21, 2009 3:38 PM
To: 'CorpCare'
Subject: FW: Your !dea Bill
Importance: High

Hello team,


The bill as attached is the final bill that I am talking about, here is the screen shot

You have mentioned that “Moreover, we wish to confirm that any debit or credit can be processed after the final bill generation of your Idea connection.”
What do you mean by the above statement

I closed the connection last month hence expect the refund asap Also adjust the advance rental

Many thanks

Awaiting reply







Thanks and Regards
Dheeraj Datta

From: CorpCare [mailto:corpcare.[protected]@idea.adityabirla.com]
Sent: Saturday, September 19, 2009 1:07 PM
To: Datta, Dheeraj_D
Subject: FW: Your !dea Bill
Importance: High

Dear Mr. Datta,

Greetings for the day!

With reference to your mail, we understand your request regarding the refund against your Idea mobile number [protected].

Further, we would like to inform you that the services towards your said Idea connection have been deactivated with effect from August 25, 2009.

Moreover, we wish to confirm that any debit or credit can be processed after the final bill generation of your Idea connection.

We value your association with us.

For further assistance, please call our 24-hour Helpline at [protected] (from a landline) or e-mail us at ccare.[protected]@idea.adityabirla.com.


At your service
Sincerely

Bharti Sachdeva

Customer Care
Idea Cellular Limited.
Delhi

-----Original Message-----
From: [protected]@Dell.com [mailto:[protected]@Dell.com]
Sent: Friday, September 18, 2009 8:48 AM
To: CorpCare
Subject: FW: Your !dea Bill
Importance: High

Hello team,

I have closed this no and ended up paying more than the bill please
refund back the excess amount paid asap and plz tell me what's the
procedure.

My mobile no is [protected]

Dheeraj Datta

Few months back, I activated Idea's All India 105 plan,where i got the offer of 5opaise per minute for all local and std calls and messages. After this I got Idea, message offer of Rs 36=2oo sms for 1 month. But I found that my sms offer wasn,t activated. My messages were still charged. I called the customer care and they told me that, i won,t get my free messages as i had activated the All India 105 plan.But let me tell you they never mentioned about such a thing in their offer when it was publicized. As a result I took the 11 Rs 1 second plan. But still my message offer was not activated.

I want my money back. They are fooling customers like anything. While other telecom companies are offering so many free schemes, they are in turn looting money from their existing customers. Please do something against them.

I am currently using a prepaid connection. Idea then offered me a post-paid connection which I bought at 500 Rupees, and then they suspended my number. Apparently, they have to reverify the billing address thrice, but then I was not in Delhi during the third time, so couldn't get it verified. Now, I have been calling them for more than a week, and they have been telling me they'd send someone to verify my address. But no one has come till now. And today was supposed to be the last date, but again no one came.

So, they have suspended my number, and I lost 500 Rupees. When I called them twenty minutes back, they said they had extended the verification deadline to 19th, but I don;t trust them. I might even stop using my prepaid connection. It's sad that such a prominent company has to treat their subscribers in such a way, and even harass them

Hi, some one has been calling my wife using mobile number [protected]. Earlier this person use to call using mobile number [protected]. I have lodged FIR against number [protected]m but the police told me that I need to get search warrant from court for them to find this person.

Can you please guide on how do I get hold of this person? Do I need to get a search warrnat issued against him or is there any other way?

Sir,

Amount of Rs. 125/- (approx) has been deducted from my Idea prepaid connection (no. [protected]), as per the costumer care representative the money has been deducted from my account for the 95 local and National SMSs I have sent, since I didn’t get any prior information regarding the SMS topup will not be applicable on 14th February. The company is not willing to refund my money. therefore I need your help so get me the money refunded.

Regards
Moolchand Khilwani
Mob. [protected]

i am usumg idea sim ([protected]).When i am calling back to a STD landline no.from which i got incomming call ,they were charging Rs6.40/m.MY std tarif is 50 p/m .For this compliant i called to customer care no 1234 and to 198 and gone to My idea shorum also.when i am going to 1234 they will direct me to call 198.If i call to 198 they tell me to call 1234.By doing this i got to complient no which is[protected] &[protected].they were tell inhg that " i am dialing 00 infront of std no",But i am not dialling 00 .i am just redialling the incomming no from my mobile which is staring from +91.

I suspect this problem started from 20 th jan 2010.Uptill now more than 100 rs they diducted from me.I kindly request to investicate the matter.

hi friends,
Recently i bought a new idea prepaid connection, but when i tried to use that card, i found the card was deactivated.and whenever i tried to call any number, the call went to idea customer care, they told me due to pending verification the card has been deactivated, and upon telephonic verification further it will take 3-4 days to reactivate again. can anybody understand this.

I wanted to know certain things :
1. Can a mobile operator disconnect the number without informing you, a smiple sms can also be considered, and i have a balance of Rs. 44.00 on this card.

2. When i tried to talk to their call center, i asked for a refund of my talktime , since i do not wish to continue with idea, they bluntly refused to refund any money.

Do we have provisions in the indian law benefitting only the big fish
This is a new way of earning money from the common man,

BETTER STAY AWAY FROM IDEA

Can i have some insight on this.

thanks,

krishna

i had got wap5 service activated on my idea mobile which did not work and the message "network busy" was shown when i tried to open the wap browser on my mobile for 2 consecutive days.i decided to deactivate it,but after calling the customer care 3 times and registering the deactivation request 3 times each time i got the message that my complaint has been registered and would be processed and also each time i got the message that my service has been deactivated but actually it was not deactivated.
unnecessarily a balance of rs 30 got cut from my pre paid account and later on contacting the customer care i was told that i had downloaded a game which i never did.
the customer service is not available all the time and a rude recorded message without any manners speaks that "all the customer service executives are busy at the moment taking other calls and call our self help channel for more details" as if my call is not important to them
airtel on the other hand is better as it holds the line and the recorded message says that "your call is important to us and our customer service executive will assist you shortly"

Dear Sir,

It has been noticed by me, that my mobile no. which has been issued by Ideal Cellular ltd, whose services i had been using, had been disclosed, rather distributed to external agencies, other corporates by them at intervals. Not only the cell no. the residential address and all personal contact details have been regularly, SOLD OFF in the market.

I had availed a mobile connection ONLY FOR PERSONAL USE. Only my wife had that no. And i started receiving sms's from citifinance and other similar corporates. HOW they got my no.

I strictly oppose this and like to file a complaint against them for this ill practice.

regards,
Nitin Shah.

I have Idea connection with no. [protected].I want to deactivate all VAS & other services.I am using 1paisa/s tarriff.
Thanks.

Dear Sir,

Please note that I am having a Idea mobile connection No. [protected]. The company has charged me for some unnecessary service like "I radio and MCIA" which are not activited by me. When I complaint them, they immediately deactivate the service but do not refund the charged amount for the same.

Please note that I never had request them for any such service.

Kindly look into the matter.

Thanking you,
Yours truly,
Mohd. Amiruddin

Sequential events that happened to me:
 Idea executive make call to me requesting new connection (December 2009), I took one new post paid connection [protected] (around first week of January 2010).
 While taking connection I told executive please call me while visiting for address verification as my house will be locked during working hours and I would be in office. He said yes executives visit after calling only.
 I was waiting for call and verification but never received any call. My number not activated because my address verification had negative findings.
 I mailed to idea customer care and in reply I got call it will be done and executive will call me before visiting. I gave preference for timing between 1-2 as it is lunch hour in office.
 No call received, no executive visited.
 I got reply mail from Idea customer care, my matter is under consideration. What is matter till date not known to me and outcome of consideration not communicated till date.
 I got again call from customer care that executive will visit me on January 30th (Sunday). I was waiting for executive no one neither called me nor visited. I mailed again but same reply matter is under consideration.
 I got massage from idea ([protected]) for calling on the number [protected] or [protected]. I called on 10th Feb 2010 on both number around morning 9.30 AM. First number was ringing but no one pick up the call.
 Second number I tried to convince the executive the sequence (as above) however he was of opinion that I should find and go to idea outlet. I was not satisfied and call was transferred to senior person.
 I requested senior person to kindly activate the number or if he feels I do not deserve connection pleas refund the money. I was told out of 500 I paid 250 will be deduced for services (I do not know what services has been provided in this incidence). Remaining 250 I can claim after 24 month.
 I asked is it idea policy to collect money and not refund he says yes (call record between 9.30 and 10 AM on 10th Feb 2010). WHAT AN IDEA SIRJI???
 I do not know its idea policy to make customer suffer??(seems unlikely ) or it is executives implementing policy who makes customer suffer (seems likely).
 IF SOME CONCERN PERSON SEES AND ADDRESSES THE ISSUE WILL BE HIGHLY APPRECIATED.

This all despite the fact that I am existing idea post paid connection user at Delhi for last one year. The new connection is in my name only. My credential could be established through my uses and past payment records (I do not receive hard copy of bill and receive it through mail only).
The complaint is not about 500 Rupees. I feel cheated by Idea cellular. I have mailed to following mail id but the complaint was not addressed.
Mail ids:
1. grievance.[protected]@idea.adityabirla.com
2. ccare.[protected]@idea.adityabirla.com
3. appellate.[protected]@idea.adityabirla.com
4. rajat.[protected]@idea.adityabirla.com

SIR/MADAM I HAVE LOST MY SIM CARD IDEA PREPAID IT IS A REGISTERED NUMBER OF ANDRA PRADESH CIRCLE THE NUMBER OF LOST SIM IS [protected] IT IS REGISTERED ON MY NAME I AM REGISTERINIG THIS COMPLAINT SO THAT THE NO WILL BE BLOCKED ASAP AS SOON AS POSSIBLE PLEACE BLOCK THE SIM OR DISABLE THAT ABOVE IDEA MY NO SO THAT IT CANNOT BE MISSUSED BY OTHER'S WHO GOT THE SIM ......................
WITH WARM REGARD'S.
...

my name is jossy thomas.Today on the 9-th of february 2010, i purchased an idea prepaid sim card for my urgent use.When i was purchasing, the shop-owner was busy and he wanted to close the shop immediately.As i was in an emergency too, i was unable to get the bill, and i didn't notice the date.When i reached home i noticed the date.it was like the simcard should have been activated on or before january 2010.thus i realized that i was cheated by your own dealer.i gave Rs.232 for the simcard and i also had told him that it was at the most urgent.the shop which i purchased is at kaloor, kochin-682017, chammany towers, first floor.please do the needful urgently and immediately.i hope you can understand my difficulty.Thankyou.

Hi, am a idea customer for Goa for last 7 years, i have been paying mine bills thru net banking since last 4 years, for d last 3 billing periods although i pay mine bills on time much before the due dates , amount i pay never get credited to mine account and they block mine connection saying amount not paid, then again i have to mail the payment snapshot and then they credit the amount after long time, it has been happening for last 3 months and no body is bothered inspite of so many complaints to them to either rectify the problem. when i ask them specific, if there is any problem is net banking payments ? they say no. then why dont they credit your amount paid? whey they make us run ? this company doesnt give a better customer support and make us run for nothing...friends its no worth to take services from them any more.. i have just shifted to vodafone & bsnl. much cheaper and better... mine idea nos +[protected]

I(Amar Singh Chauhan, 262 B Barra World Bank Kanpur)receive a phone call from Idea to get a Post paid connection I said give me one no [protected].One person collect my formality of one required set of photocopy,but when F.I. has come in my home then that person told me there r two nos r issued in name o[censored].Immediately I deny it then he make a phone call to his office & he reply me don't worry ur second no is now cancelled.Then I signed for verification in only document of [protected].After passing of one month I got two Bill one for [protected] & one for [protected].I received only bill of [protected] & paid it.I inform this problem to Idea Outlet Govind nagar kanpur but problem remains unsolved.
After 15 days Mr GAVRAV (Who is corporate head)is met with me at office of VIDHYA GRAMOUDUG SANSTHAN 54/8 JUHI LAL COLONY KANPUR Then I discuss my problem with him He reply me I will Solve my problem On same time I have given a written copy to him about this problem about receiving of complain he reply me i Will send u later.
After one month I got second bill for that false no.Then My father Mr Hukum Singh Chauhan, me & My friend Mr Vinay Tiwari went to again Idea Outlet Govind Nagar Then Mr Sanjay is met with us.& He assured that in few days ur problem will resolve.
After one month one recovery person has come I told him all situation to him also He returned but on 16/01/10 I got my summon from Lok Adalat.Then Immediately I call to Mr Gaurav but he doesn't reply me,then I went to Idea office Govind Nagar then they reply me don't worry ur problem will resolve but till today my problem is not solved.
Pls solve my problem & clear my ac from ur record.
thanking u
yours
Amar Singh Chauhan.

Sir,
I (Rajesh kumar tiwari,54/8 Juhi Lal colonyKanpur u.p.) am a custmer of Idea celluler ltd.,having corporate no.[protected],[protected].Along with these no.I was having [protected],[protected],[protected],[protected] to [protected].Due to some un avoidable problem I suspend all these no.out of these nos. I want to convert [protected] from postpaid to prepaid My friend Mr Amar singh chauhan went to Chabra tetlecom Chawla market Govind Nagar Kanpur on 06/12/09 given awritten application to Mr Ikram but he deny to take the application.He replied him don't worry after depositing dues I will convert it,come after 10/12/09.I depositted all bal amt from Amar Singh.
On asking about conversion He replied that right now we not have SIM pls wait come after 3 or 4 days.Amar Singh went again then same answer came out.This procedure is repeated 05/01/10.By which again bill is due for the month of Dec.09.Again he paid 250/ against bill 231.75 & on 06/01/10 He again repied that He has not SIM.Then I Suspend my no.[protected] and make again request to him but he again said don't worry ur problem will resolve max up to 15/01/10. On 16/01/10 Owner of CHHABRA TELE COM GOVIND NAGAR said to Mr Amar Singh don't worry come with ur formality after4 or 5 days, I will convert it.On 21/01 Amar Singh deposit formality then he got ans.come after 2or 3 days On25/01 before 31/01it is not possible because we r busy in closing so come after 01/02/10.on 03/02 he replied my DD is now despatch on05/02 ur problem will resolve 100%.On06/02/10 Owner that franchisee replied I will not give SIM go to Fazalganz branch Then Amar Singh replied that this is unproffessional ans. & behaviour give me in written that u r unable to provide the SIM.Then Owner denied to give in writting & make a missbvehaviour with him.
So I am requesting to u pls kindly take proper action against him & resolve my problem.
Thankig U
Yours
Rajesh kumar tiwari
For Vidya Gramoudug Sansthan
54/8 Juhi Lal Colony
Kanpur 208014

EVERY TIME IAM MAKING OR RECEIVING A CALL, IAM GETTING 1 TO 2 MESSAGES REGARDING CERTAIN SCHEMES FOR TARRIF BY THE SERVICE PROVIDER. I AM FED UP OF DELETING CLOSE TO 20 MESSAGES A DAY. THE MESSAGES COME EVEN AS I AM TAKING ON THE PHONE TO SOMEONE. I AM EXTREMELY STRESSED UP BECAUSE OF THIS AND HAD TO VISIT MY DOCTOR AT LEAST TWICE BECAUSE OF THE ADDED TENSION.

Hello, i bought idea net setter in Chennai,

i am staying in Ambattor O.T, near to 3 or 4 km from idea customer care ( present in Chennai city ) not outer area.

My Complaint number till not solved by them is : 871026
Recomplaint Number : 875202

Anybody want to verify, call idea customer care and asked this complaint details, it is till not get solved. so be aware..

It didn't work till the day of purchasing,
I called the showroom person and show him the problem and he assured me that a booster should be fix in my area to access the tower with in a week, until no need to pay the monthly rent.

The Net Setter not even opened Google page also..Total waste..

And also they placed the complaints to the customer care. They will not care about their complaints.

But after that i made a call to costumer care and told about all the problems, they asked a day time to solve the problem, Then it was not solved on that particular day, i called after so many times but till now for past 2 months there is no response from them.

I told them, that i am going to take a action, but they will not make a single call about the clarification till now,

Finally, they are not provide a suitable services for the customer. And they are not respond to the customers requirement.

I used it in Arumbakkam, it got full tower but speed is only 90 kbps, but they provide 256 kbps, so the speed also very low.

No use of purchasing..
No service providing..
No fast...
No reliable...
Don't buy this and get annoyed..

Regards
Manikandan.T

Respected Sir/Madam, I tried to online recharge of Idea cell phone [protected] on 4th Feb 2009 around 7.30 p.m. Even after deducting 333 Rs from my bank account, Idea has not credited the talk time to the mobile .Please make sure that the amount is credited back to my account.

Thanks
Gayatri
[protected]