Idea Cellular Complaints & Reviews

From: Gagan Dhingra Sent: Tue 3/23/2010 3:00 PM
To: rajat.[protected]@idea.adityabirla.com; vineet.[protected]@idea.adityabirla.com; pankaj.[protected]@idea.adityabirla.com
Cc: ccare.[protected]@idea.adityabirla.com; [protected]@idea.adityabirla.com
Subject: FW: Regarding your mobile number [protected]
Attachments:


Hello Sir,

Its my duty to draw your notice to the way your people are handling the Idea Cellular System, which is supposed to be the India's most user concerned system.

Myself Gagan Dhingra- working in Tech Mahindra. We provide support to Idea Cellular and also your guys come and sit inside our campus to get more corporate customers, BUT FAIL TO HOLD THE SATISFACTION OF EXISTING CUSTOMERS (CORPORATE CUSTOMERS).
I took a Corporate SIM from Chetan sitting in our campus in Pune- Sharda Campus
Cell# +[protected] on my name- Gagan Dhingra.

After 2 days, I got a call from Abhishek (3rd party verification person) for address verification, when I was in meeting and was not able to come out, and requested him to come after 1 hour OR the next day.

THEN WITHOUT ANY PRIOR NOTICE, MY SIM WAS MOVED TO DEACTIVATED STATE AND THERE IS NO-ONE TO SOLVE THIS QUERY !!!

There was no REPLY over than, even after writing 2 e-mail's to [protected]@idea.adityabirla.com expecting a resolution, wherein I provided 2 options: Either re-verify my address or de-activate my sim.
AFTER 7 DAYS AND a REMINDER, I GOT A REPLY THAT YOUR SIM IS BEING DE-ACTIVATED. (pls see chain mail below).

1. Do you believe in removing customers than sustaining them? If YES, how far will the business move ahead ??
2. What is customer support doing?
3. Whom should I voice-out ?
a. The guy who provided me sim ? He sounds help-less
b. Customer support ?? They are ready to close connection, than to re-verify it.
c. EXPECTING A PROMPT ACTION FROM YOUR END.

PS: Please find below chain mails providing more clarity on what exactly happened over the entire scenario.

Thanks in advance.

Regards,
Gagan | Tech Mahindra
Cell: [protected]
[protected][protected][protected][protected]
From: IDEA Cellular Ltd - Customer Oprs [mailto:[protected]@idea.adityabirla.com]
Sent: Mon 3/22/2010 3:18 AM
To: Gagan Dhingra
Subject: Regarding your mobile number [protected]


Dear Mr. Dhingra,


Thank you for contacting Idea Cellular Customer Services.

This has reference to your e-mail regarding disconnection for your mobile number [protected].

We wish to inform you that your number has been disconnected with effect from 20th March 2010 due to negative verification.


We greatly value your patronage, and look forward to an opportunity to delight you.

Thanks & Regards,

Santosh More

Customer Service Team

IDEA Cellular Limited

Visit us at: www.ideacellular.com

Or Call us on 12345 from your IDEA number for any query or request.


"Idea offers Customer Care through SMS, get complete information on billed/ unbilled amt, Bill plan details and many more details with an instant SMS on your mobile. Type care and send it to 50505 (toll free number)."



Disclaimer

All the tariff plans/services are subject to regulatory body approval. Company reserves the rights to modify/change/discontinue services/plans based on guidelines received from time to time.



From: Gagan Dhingra [mailto:[protected]@TechMahindra.com]
Sent: Wednesday, March 17, 2010 1:23 PM
To: IDEA Cellular Ltd - Customer Oprs
Subject: FW: Complain for sim de-actiavation WITHOUT notice.



Hello,



Any acknowledgement/ Reply ??



Regards,
Gagan | Tech Mahindra
Cell: [protected]
[protected][protected][protected][protected]

From: Gagan Dhingra
Sent: Mon 3/15/2010 7:23 PM
To: [protected]@idea.adityabirla.com
Subject: Complain for sim de-actiavation WITHOUT notice.

Hello Sir,



I would like to introduce myself as a new user to IDEA cellular- a corporate SIM holder.

I took an IDEA postpaid SIM, cell#[protected] from my office out-let.

After 2 days o[censored]sage, I got a call regarding verification where-in Abhishek- verification guy, called me up for address verification, when I was in-mid of a meeting. I asked Abhishek to come after 1 hour, but there was no responce ahead.

Further, based on this 1 call my SIM WAS DE-ACTIVATED WITHOUT PRIOR NOTICE.



Kindly:

1. Actiavte the SIM immediately and then you can parallely have a verification.

2. Kindly let me know how do I apply for SIM permanent dis-activation.



Thanks in advance.

Feel free to reach me at Cell: [protected] number for any clarification



Regards,
Gagan | Tech Mahindra
Cell: [protected]

================================================================================...⇄

I am purchase a new No([protected],[protected],[protected],[protected]) of Idea cellular DST ( Praveen telecom add - b-5/265 near Durga Mata Mandir
Stand Rohini Sector 7 Delhi ) DST Code. TFR 126 And seles Person Name MR.Jatin([protected]) And Owner Name Mr Praveen Kumar ([protected],[protected]). Mr jatin told me ur no will be actived till on with two days,But Mr jatin and Mr Praveen is not pickup the phone and misbehivour(say gaali). He told me is ur amount not pay the company ur amount will came after one year.My compliant is Praveen telecom is with gundgardi.Plz action aganist Praveen Telecom



Thanks


Surender singh

MY NO. IS- [protected]
I HAVE EXCHANGED MY SIM CARD ON FRIDAY AT YOUR LOCA IDEA OFFICE AT KATNI,
I HAVE SUBMITTED ALL NECESSARY DOCUMENTS AND THEY SAID THAT THE SIM CARD WILL
BE ACTIVATED WITHIN 2 HOURS, BUT STILL MY SIM IS NOT ACTIVATED.

WHEN I CONTACTED THE OFFICE ABOUT MY PROBLEM, THEY SAID IT TAKE SOME MORE TIME OR THE SERVER IS DOWN, BUT IT NOW MORE THAN 2 DAYS, BUT MY SIM IS NOT ACTIVATED TILL NOW.

MY NUMBER IS NOT USABLE TILL NOW, SO I AM FACING PROBLEMS DUE TO THIS,
PLEASE DO SOMETHING REGARDING MY COMPLAINT.

WAITING FOR RESULT

Hi,

I am using Idea mobile connection No. [protected]. The company has charged me for unnecessary service "IMS Night Plan" which is not activited by me. When I complaint them, they deactivate the service but do not agree to refund the amount.

Please note that I never request for any such service.

Kindly look into the matter.

Thanks.
Dinesh Singh

I had tried to recharge my mobile online using idea cellular website, the transaction has gone through however they said due to technical error they are not able to apply the amount to my prepaid connection, hence the amount will be
diverted back to my credit card, the transaction was done on 13/2/2010
Inspite of many follow ups and even sending them statement for my credit card and screenshot which i luckily stored, they are not ready to cooperate, there customer service number gives all invalid information and nobody is even ready to look at it , theey are just buying time asking me for proofs and when sent them the attachments they are asking for what is the concern for sending the mails

Which forum i can lodge a complaint against such fraudulent people?

Sir ,
2006 onwards i am using idea post paid connection in my handset.At this time the provider giving many facilities with out my consent ,and they are charging a huge amount in the bill on every month.The details given below;

mobille number:[protected]
add on number:[protected]
Sir,
i am also attaching the last month (march)bill for your attention.Kindy varify the shaded portion to know the extra charges they have added with out my consent.i am already given many complaints against this in idea customer care over phone.But nothing happened from their part.
Sir ,so kindly do the need to avoid these kind of practices

Thanking you;
Arun K Rajan
Mob:[protected]

From: Grievance Delhi [mailto:grievance.[protected]@idea.adityabirla.com]
Sent: Monday, March 15, 2010 8:51 PM
To: Rajeev Bhatt
Subject: RE: NOT RECD BALANCE OF RECHARGE

Dear Mr. Bhatt,

Thank you for writing to us.

With reference to your mail and as per our subsequent telephonic conversation, we acknowledge your concern regarding the recharge against your Idea Mobile Number [protected].

Further, we would like to reiterate that the amount of Rs. 50/- has been credited towards your Idea Connection dated March 15, 2010.

Thanks & Regards,

Nodal Officer Desk
________________________________________
Idea Cellular Limited - Delhi
Visit us at: www.ideacellular.com
Alternatively you can also call us on 12345 from your postpaid mobile or 4444 from prepaid mobile and [protected] from a landline to know more about IDEA
________________________________________
From: Rajeev Bhatt [mailto:[protected]@smcindiaonline.com]
Sent: Saturday, March 13, 2010 10:21 AM
To: 'Rajeev Bhatt'; Grievance Delhi; Grievance UP East
Cc: Appellate Delhi
Subject: RE: NOT RECD BALANCE OF RECHARGE



From: Rajeev Bhatt [mailto:[protected]@smcindiaonline.com]
Sent: Saturday, March 06, 2010 5:10 PM
To: 'grievance.[protected]@idea.adityabirla.com'; 'grievance.[protected]@idea.adityabirla.com'
Cc: 'appellate.[protected]@idea.adityabirla.com'
Subject: FW: NOT RECD BALANCE OF RECHARGE

No matter resolved till date
Please reply

From: Rajeev Bhatt [mailto:[protected]@smcindiaonline.com]
Sent: Friday, March 05, 2010 10:42 AM
To: 'appellate.[protected]@idea.adityabirla.com'
Subject: FW: NOT RECD BALANCE OF RECHARGE



From: Rajeev Bhatt [mailto:[protected]@smcindiaonline.com]
Sent: Friday, March 05, 2010 10:40 AM
To: 'ccare.[protected]@idea.adityabirla.com'; 'appellate.[protected]@idea.adityabirla.com'; 'appellate.[protected]@idea.adityabirla.com'
Subject: NOT RECD BALANCE OF RECHARGE

Dear Sir, madam

I have a idea pre paid connection having mobile no [protected] in the name NEERAJ KUMAR
I recharge thorough your one dearer at Daryaganj Delhi on date[protected] easy recharge of Rs 101= through his mobile I get massage for the same recharger successfully whet I cont to dealer he give me transition no DL[protected] And when I cont to customer care at idea through mobile he not give me satisfactory answer also disconnect my call without any clarification I try many time for the same but no any positive response recd also call automatically disconnect now I am very uncomforted and not time to follow the same also someone tell me we will not give you any credit for the same and disconnect my call redhly

Therefore you are requested to give me update or satisfactory response immediately or close my no with immediate effect by sending proper email, also I give you more Rs,. 101 (Rupees one hundred one ) to growth of your company, if you will treat with your customer like this this is very good performance of company

Once you are again requested to send me email you giving me credit or not, that’s why I will go to court for the
same
Note as per your service and customer care response I am not interested to cont…. your service now I will go for another service provider suspend my no after getting more recharge once today after getting your response


Thanks for such behavior with me to idea (ADITYA BIRLA GROUP)


THANKS
NEERAJ KUMAR
TEL NO[protected]EXT7576
MOBILE NO [protected],

dear sir,
i would like to draw your attention towards my problem. i have recharged idea net setter. yet, till now the net connection is not provided. i have also talked for it on their customer care,but they themselves get confused over this issue. none have any knowledge on my matter.
instead of listening to my grievances they start giving me their ideas about the problems. no one knows tries to understand the problem. i have also said to please transfer my call to their senior, but no result.
in last they say that try such n such number that is for idea data card,"but sir the number does not exits".

well my idea data no. is - [protected]
my phone no . is- [protected]
please take care of my grievances.
thank you.

yours sincerely,
Sachin Verma

DEAR SIR/MADAM,

MY NAME I S PRAFUL MEDIWALA I HAVE BEEN USINS IDEA POST PAID CONNECTION FROM LAST 18 MONTHS ([protected]) MY AVG BILL IS 1500 PM. FROM LAST THREE MONTHS I HAVE BEEN CHARGED RS 500 EVERY MONTH FOR THE SERVICES I AM NOT USING.. I HAVE GIVEN A REQUEST IN IDEA GALLERY , VASAI TO REVERSE MY CHARGES . FROM TWO MONTHS THEY HAVE BEEN PROMISING TO REVERSE MY CHARGES BUT YET SAME HAS NOT BEEN DONE. DUE TO WHICH MY OUTGOING CALLS HAVE DEACTIVATED FROM LAST 10 DAYS DUE TO WHICH I AM UNERGOING HAEVY LOSSES BECAUSE OF IDEA CELLUAR .

I HAVE PAID MY BILLS

BILL AMT 1700/-

CHRG REVERSED 500/-

BILL PAID 1200

Dear sir,
I am acustomer of idea mobile service,No.[protected].Once i got a message asking my willingness
to activate their Daily joke package.I didnot responded to the message.Eventhen they activated
the package and daily Rs.1 is reduced from my phone.
I request you to take necessary action to de-activate the package and refund the amount of Rs.60(two months)
Thanking you,
Easwaran Namboodiri.T.K
Kaithapram
Mathamangalam.PO
Kannur Didtrict
Kerala ,pin:760306

what you do with the detail.what you did till date with any compain. however i am explain. without informing me survice provider cut my 67 rs balace however i have recharged for the gprs spacial offer. they told after against it that it would work after 4 hours. i complains but no resolution

Hello ,

My Mobile Number [protected]
Name Yogesh M Navandar

I have been using idea service from past 3.5 years.(Before it was Spice Telecom)

I have converted my connection from post paid to prepaid long back in the month of Sep or Oct 2009.
It was like 5 months ago conversion was done I was using my number as usual for these months.
Suddenly one fine day in this month (March 2010) I get a message to submit the proof for my post paid to prepaid conversion.

After seeing to the message I had gone to your Idea outlet at Marathalli branch (Outer Ring Road --Bangalore) on 6th march 2010 and submitted the proof i.e my ration card with two photographs of mine.
Again I got a message on 9th March 2010 that we are not in receipt of any document please submit the documents, I called idea customer care for the same and placed a complete that I have
submitted the proof at your Marathalli branch could you please collect from Marathalli branch and asked her to write the same on the request message so that I have prrof that I have intimated them about my documnet submittion. (Request number[protected]. I too have acknowledgement of document submision.

I went to idea branch with the proof again on 12th march,2010. The branch lady told me that the document is been sent already and no need to submit the proof as she can see the correct address on the system mentioned.

On 15th March,2010 Idea cellur have barred my out going and incoming calls without even informing me.
My concern is why did you barred my number when I have given all my proof on time and informing to customercare about this.

One more question If they didn't find my document sufficient how can you let me use the number for 5 months without any correct document proof.
This was an serious security threat to the nation that you let the customer use the number without any valid documents.

I am suffering huge losses as this is my only number which is given to all my clients and I am suffering huge losses because of this.

Today i.e when i called customer care again they asked me submit the documents again.
Does this make sence to submit the same documnets again and again.
Do they don't check the documents before receiving.

Request number on 15/03/[protected]
Request number on 17/03/[protected]
Request Number on 18/03/2010:[protected]

I have suffered huge losses due to this as well as there was much of mental tension because of this.

Can any one help me to fight against them.

My number is still not active.

hi
i am mahesh sonawdekar, my no [protected]
plz stop all these service messages they are really very irritating,

Sir
I am using idea prepaid sim for last 3 years and get no major problem but just now they have deducted Rs 30 from my account without my consent for value added service on 11 march 2010 that was not activated by me. i got no call from them or made call to them to activate it. I contacted customer care and get reply that money cant be refunded. I just want my money back. Money deduction made me sleepless night when i checked my balance after one week later after activation.

Please stop this type of activities this only shows bad services from you. I will be very grateful to you if you could resolve my problem by refunding my money at your earliest.

Thanking you
yours truly

Sujit Kumar
Mob No [protected]

I had bought a new Idea post paid connection on a written agreement from Idea Delhi that the advance will be refunded in first 2 months billing. They agreed and mentioned and signed it on the receipt (That I still have with me). Now once I got the bill on March 13th, to my surprise, they had charged a telephony charge of Rs. 500 to my new account (WHICH WAS NEVER EVER DISCLOSED TO ME)

The amount is not refunded and instead of activating my sim on my requested date, they activated it 5 days before resulting me in paying extra on my this postpaid.

Earlier, the sales team of Idea was calling me day and night requesting me to buy Idea sim cos they hadn't sold even a single connection, but now the same people aren't picking up phone to sort my query.

Shame on Idea!!! Not recommending Idea to anyone!!!!

These people work for Idea cellular - Kunal - [protected]
Shruti [protected], Kanwar - [protected]

Beware of the Idea Cellular and these cheaters and fradulent people who work for Idea delhi.

Dear Sir,
My Idea no. is [protected] & its been registered in the name of Kinjal Furia.
Inspite of my DND service been activated from 4th June 2009, I received a call from Idea company on 18th February 2010 & they automatically activated Sms Masti Pack on my no. & a sum of Rs 10 has been deducted from my account balance for the same.
I even spoke to their senior manager & sent a mail to nodal officer but yet no resolution has been provided to me.
I request You to kindly look into the matter & solve this as soon as possible.

I recharged my IDEA CELLUAR mobile no. [protected] by 100 Rs. through state bank of indore net banking on 02 feb. 2010. I haven’t received balance yet. I am attaching payment details-:
1.NET TRANSANCTION REF. NUMBER-IB02587355
2.TRANSFER TO A/C NO.-[protected]
ABOVE A/C NO. IS IN NAME OF IDEA CELLUAR.
3.AMOUNT DEDUCTED FROM MY A/C-100Rs.
4.MY A/C NO.-[protected]
5.NET TRANSANCTION ON DATED-02/02/2010

i am using idea cellular service as my service provider . today on 16th march 2010 from morning about 9.45 am i am not able to send sms through my mumber i checked all from my side my sms center number in my mobile tried it by changing sim card in other cell but was not able to i had called customer care abt 4 times but all time i got reply that there is some techincal fault from their end and their techincans will solve it.but till night 12 am my problem is not been solved n right now also they are saying it ill be solved by 2 pm on 17th march. i would like to put a complain AGAINST THEM COZ MOBILE BEING NECESSITY in todays life how can a servic based company take so long to solve this problem. there are many things personal and business been going through n kept in touch by sms to one and other.what about the inconvience n problems caused to me due to this sms service failure.Kindly take a proper action and do as per your judgement.

Kindly stop idea messages and calls on the following numbers immediately"
[protected],[protected]

I am consumer of idea cellular punjab and i am user a cooperate group at name Venus Gas Agency Dhuri
We asked our local dealer in dhuri for a new sim under the same group and was misguided that they cant issue a sim directly in our group. they asked us to buy a new connection which they later will transfer in the group. Later they refused to do so. Later on i came to know they just did this to sell a new sim whereas if they issued sim under group that was free of cost. Not only they charged for sim misguiding us also they have wasted our two months in the process. I am highly disaapointed as idea company is making such corrupt local dealers