[Resolved] Idea Cellular — GPRS Usage mis-calculation

abajaj149

Address:

Pune, Maharashtra

Idea sends a regular update about the GPRS usage for their limited usage plans. In my case i have got a SMS saying till 14th March 18:00 hrs, my GPRS usage consumption is 495 MB for my 512 MB plan. Billing cycle is 15th of every month, Means i have another 17MB to be consumed for free as per my plan in remaining 6 hrs.
The charges they put me on my bill is 346 amount. After my 1st level of Complaint and 10 days of analysis, they came back to me with a response saying 199.89 amount would be refunded.

My complaint is on what basis they have calculated the refund amount because as per my calculations, Itemized bill, and the SMS I have received i shouldn't be charged a single penny.

When I replied to their email, they adamantly replied saying this is the amount you will get without answering my question as what basis they have calculated the amount.

SR number[protected]

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Aug 13, 2020

Complaint marked as Resolved

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Idea Cellular Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We regret the inconvenience caused to you. May we request you to reply to us with your complete account details such as Full name, mobile no. and alternate contact number. Also mention your token ID 205IC350981.

Regards,
Idea Cellular

abajaj149

Account No. : 8.10633713.00.00.100467
Aditya Bajaj
Mobile NUmber: [protected]
Alternate Number: [protected]

Idea Cellular Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We wish to inform you that your request for Waiver Empowerment has already been initiated with us; under reference number[protected] and same shall be process at the earliest.

Regards,
Idea Cellular