Idea Cellular Complaints & Reviews

To whomsoever it may concern

My name is Xavier Polly carp holder of the GSM postpaid No +[protected] Customer code: 1.11597136 and my unpaid bill amount was Rs.2700/-. There were frequent calls from the IDEA office asking for payment and that is quite normal being the part of their duty to call the defaulters and me being a defaulter I agree with it.

Today[protected] I made the payment in full at (14:26:25) and this will be evident if you check your records. I received a call from the number +[protected] at 15:03 requesting for payment and I told them to check the records and call me back if the payment is not done, I couldn't elongate the conversation since I was in a very important meeting. Immediately there were two missed calls from the same number at 15:04 & 15:06 respectively. I did not answer those calls, I tried calling back on that number at 15:08 in vain because it said that the number does not exist. Immediately (15:08) I received a call from another number +[protected] asking for payment. I asked them if they had checked the records before attempting to call me and the answer was quite unprofessional, just a lame excuse that there is no power to check the system.
All the above calls came to my second number an IDEA pre paid GSM +[protected]

Now I conclude
1) Why did she attempt to call me without taking heed to what I told her? (for checking the records)
2) Whom should I put the blame on?

I need an enlightening answer for the above questions at the earliest. You could call me on +[protected] or send a mail on [protected]@yahoo.com.

Regards,
Xavier Polly carp ( mob: +[protected]

Our Idea number: [protected]

We had made a call to local mobile number on 25-April-2013 at 6:48 PM for which the call charge is 0.864 RS for 72

seconds.

But we have been wrongly charged 1.284 RS for this call.

The complaint regarding wrong charging related issue is not resolved and Idea has closed the issue without resolving it.

The amount of 0.42 RS has not been refunded to our account.

This is a deliberate fraud done by Idea Cellular Karnataka.

I had activated new idea number [protected] on 11.4.13. I bought 249 psp retail plan. In this plan I got 512 mb of 2g plan usage free. It was told me that whenever I will use internet I will get sms regarding usage of inernert. But I am getting sms after 2 days. It shows how much data I used. After 15 days I got massage that bill generated Rs.2600. And it Shows Rs. 1280 unbilled amount.

When I contacted Idea gallary customer care executive She told me that Bill was genrated . On pro reta basis. And I used Extra 120 Mb. And they had charged Rs. 20 per mb.

Then I am asking question why company hasn't informed me regarding billing cycle. And why they had not mentioned in sms whenever I had used internet.that I had got only 256 mb of internet usage as per pro reta basis. Why always they showed that 512mb of data in account.

Please look into the matter that Idead is a Bad Idea company.

I need My puk No. of idea no. [protected]
sim No. is :-
89912
21500
00047
53118

Please send my PUK no My sim unblock i need very urgent.


Santosh Thoke
Sai Prasad Group of Companies
Pune. Branch (Beed)
Mail ID:- [protected]@ymail.com

Dear sir /Madam,

The Mob No [protected] and [protected] this number is sending me continue vulgar taking, miss call's and message. I search this mobile number on internet and this numbers belong to UP west and Uttarakhand so pls provide me the detail about this number so that i can do something otherwise pls help me by blocking this numbers pls help me i m in trouble thank you.

we had got a call from +401 then he said that he is from mumbai an d we won the 25 lakh lottery and for details contact [protected] .then we call this no. from reliance sim then i talk to aperson then i understood he was a froad.so how they dare to call us who gave them our no.
this could we dangerous for us.

Hello,

I have been chasing IDEA through care.[protected]@idea.adityabirla.com as well as appelate,[protected]@idea.adityabirla.com regarding my complaint on International Roaming problem. I had activated international roaming in march 2013 and have traveled to Ghana in Africa. Since I have come here on Mar 29th, 2013 I am unable to receive calls and SMS on my Idea number [protected]. I had logged a formal complaints thrice with care.idea however there was no good resolution provided to my issue. The last SR number I have is 26566361 and was assured to get resolution by Apr 25th. ITs more than a month and I am unable to use the service. There is no responsible person looking into my issues. I have attached my email communication with IDEA in this regards.

I have demanded, the refund of the International Roaming charges I have already paid and paying. I demand IDEA should immediately resolve this issue as I am unable to receive my bank alerts etc on this number. The amounts already paid to IDEA for International Roaming service should be paid refunded to me with immediate effect.

Please look into.

Regards
Rajesh Junagade
Currently in Ghana @ +[protected].

Respected Sir,
On 28April,13. My balance of Rs.45 has been deducted.i contact to customer care,she said that your mobile number([protected]) has been activated with VAS Service(DIALER TONE).I said that i have not been activated.if suppose i am wrong,currently TRAI has issued a rule to all mobile companies to send a confirmation message.but they didn't send.and i personally used this number for net purpose only and there is no chances to activate this VAS Service by me.
So,lastly i want to say please kindly take some action.

I have an Idea prepaid connection no. [protected]. On 27-April-2013, 4:53 pm, 50/- were deducted from my balance. I received a message regarding the balance deduction, which stated that the balance has been deducted because of a game download, 'Handygo games' to be precise. I had only downloaded one game that day from nokia store that was marked as free and does not belong to this 'handygo games'. I complained several times to the customer care, but they say that it was due to Internet usage. I use an Internet pack and the data balance was still over 700 Mb.
Please confirm what is going on here.

Also, on the same day, two VAS services were activated on my nuMber without my consent. And the money has still not been refunded despite my repeated complaints.

offer made by idea on new Nokia Lumia 720 handset either seems to be fake altogether or its such a secretive offer that the employees of Idea too don't know about it.the promotional 2GB data of 3G per month for two months was to be activated with ing 72hr was not activated in first place.secondly on calling the customer care was of no help either because they had no idea that such offer exists I called up two times and spent 15 to 20 mins but it was of no help.its better that either the company doesn't promote such offers or if it does then it should ensure that staff is well informed and the consumer doesn't have to face such problems.I hope the Idea company resolves my solution in a positive way.
thank you,
Aj
[protected]

This Complaint is an eye opener for those who believe on brand name and accept the words and promises of their executive.
Yes Idea Cellular also does not care its image and go to any extent to cheat the innocent clients.

One Ms Monica Mob No. [protected]/[protected] called me few days back and offered to port my Mob Number to their network Idea Cellular.
She called several times on daily basis and let me waited for 5 days to see an executive to collect the paper and cheque.
By the time validity of my phone expired.
I asked Monica clearly if she can still help me or I should continue with my operator.
This time she asked another Rs. 50 cash to first activate the number and then port for which Rs 50 was the charge which was also refundable in first bill.
I paid the executive both the amount.
After that Monica is not responding.
I asked Idea Cellular to register a complaint. The executive felt I am cheated but they doesn't have system to register a complain.
I request you to give this message proper waitage to aware others of such cheating.
I feel cheated and so much harassed as my number is inactive now for last 7 days.
Please help me find a solution or otherwise I will file a Criminal Case for Cheating and Harassment.

i was offered a tariff plan by an agent of idea who offered me a corporate connection, worth rs 300 to convert the prepaid into post paid, i bought 2 connection from him and paid 600 on 11/3/2013, he said it ll get done in 3 days, within 5 days i submitted my all IDs to him after which he said now it will take only more 3 days but till now i haven't got any service from him, neither he is picking up my call nor he is responding in any way. once he picked my call i asked him to refund the money as its already a long period but after that call he is not picking. he is having all my id proofs.
His details are:
Name- Dharmendra
Phone No. : [protected]
Agent Code :1023
franchisee code : ERDST
[protected]@gmail.com


I am working with Sharda University , he visited our campus.
my Email- ID- arya.[protected]@gmail.com

I request to plz kindly look into the matter.

Thank you.

Sir, I am a customer of Idea Cellular Ltd having mobile No [protected]. On 14 Apr 13, after getting confirmation from the customer care I got recharged for Rs 249/- for activation of the 3G service for my laptop. I had received a message also from 51985 that 'Apka Rs 249/- 3G pack shigra activate ho jhayega Phone/Netsetter ke Network Setting me pehli bar Oasis/Airtel ka 3G Network select Karen & payen Idea 3G Speed." I am sorry to convey that till date I have not been able to access the 3G service. I have approached the customer care for several times they could not give satisfactory reply. Even after approaching the appelete officer Mr Pradip/Rajiv Bhandari no result. I manage to talk my retailer to the above officers on conference call on their consent. But still no result. The reply of my complaint on the customer care website also received with no fruitful result. Kindly take action against the company for refund.

The offer made by idea on new Nokia Lumia 720 handset either seems to be fake altogether or its such a secretive offer that the employees of Idea too don't knw about it.the promotional 2GB data of 3G per month for two months was to be activated withing 72hr was not activated in first place.secondly on calling the customer care was of no help either because they had no idea that such offer exists I called up two times and spent 15 to 20 mins but it was of no help.its better that either the company doesn't promote such offers or if it does then it should ensure that staff is well informed and the consumer doesn't have to face such problems.I hope the Idea company resolves my solution in a positive way.
thank you,
Amar
(Mob:[protected])

Dear Sir,

This is to inform you that I have taken idea number in June. But some network problem i have to close that number.I have put the request in idea to close my number.The customer care girl told me that pay the bill and we will send NOC on my email id and Number will be close.After this procedure,i have made the Payment but i didn't receive any NOC.I called so many times that same girl but she didn't give response.suddenly after 2 months i have received a call from Idea(Mr.Yash).He told me that your bill was pending with us and i describe him all the things,his behaviour was so rude with me.

Please suggest me a solution for that as the idea person is calling me again and again.

From
Rashmi
[protected]

Hi Team,

I recently bought a new phone i.e. Nokia Lumia 720 on 20th April,2013. It comes with a Promo offer with Idea Celluar giving 2gb of 3G data free per month for 2 months.

I checked with the Nokia care and they said this offer will be activated within 48-72 hours after making the first call from the new phone.

I made the call moment i bought the phone i.e. on 20th April,2013 nad its been 6 days now and the 3G pack is not yet activated.

@ 24th April,2013 - The idea customer care are saying they dont have any information on this offer.

@26th April,2013 - Now the Idea customer care is saying this offer is only if you purchase a new sim card along with the new phone.

However, it is not written anywhere on the offer stciker on the box of Nokia Lumia 720 that you have to buy a new sim card. I have checked the same with Nokia Care and the Nokia dealer, they both said this offer is valid with the existing sim card.

Please resolve this issue at the earliest.

Regards,
Amit Rathi
Phome # +91 [protected]

Our Idea Number: [protected]


Our call charges to any number is 1.2 paise/sec.


We had called the local mobile number on 25-April-2013 at 06:48 PM for which the call charge is 0.864 RS for 72

seconds.


But we have been wrongly charged 1.284 RS for this call.


Please resolve the issue and refund the amount immediately.

Do not switch to idea, even in your wild imagination you will never have an !dea of troubles you have to go through.

My bad times started the moment I decided to move to idea netwok from BSNL Cellone. I do not have any complaint on taking 7 days to switch network, misplaced application forms or absense of printer or xerox machine in idea store in bangalore.

I have provided my Aadhar Card color photocopy + BSNL postpaid bill while applying for the connection. Once I got the confirmation of porting I have called the number provided for the verification. Verification went fine and I received a warm welcome from their side.

After 2 weeks of porting yesterday 24/4 someone from my native called on alternate number and told my number is not working and they were trying since morning. On dialing out I realized that my incoming and out going barred.

To my surprise it is barred without any SMS intimation or a call. At night I called customer care and they informed me that it is because of negative verification.

My question to !dea is,


Is it the way things work at idea? Dont you have a courtesy to inform the customer before disconnecting the service?

Customer care asked me to visit idea store.they do not have any !DEA on what i need to submit or what additional document they need? Is there any better identity than Aadhar card + BSNL bill. I stay at my own apartment for last 7 years that to a well known area in bangalore.

Do anyone accountable in IDEA y who can answer how they did the verification and what mistake they found? A customer who is resident and owned house at prime location staying there for 7 years have to go through this trouble then what is in the store for others? Remember I am not a new customer, I switched from BSNL postpaid and submitted the bill too.

Do your employees wake up morning thinking how to screw the happiness of customer?
* * * * * * * * *
Edited after my visit to the idea store for submitting document 25/Apr 3.00PM
* * * * * * * * * * * * *


customer care at the store doesn’t need my ID proof now, they need an official mail from my mail ID and alternate contact number. I have sent a mail

As per the customer care at store negative verification can happen


Physical verification of address and door lock - A lie, Always security at gate and if i am not present at home and if anyone come to me they inform me on my mobile. This never happened as i confirmed with security staff.

Called on your number and not reachable
May be, but when I am in meetings or driving I wont pick the call. But they expect us to pick the call.
My analysis - Most of their customer seems to be students, small time shop keepers, office assistants, clerks or other jobs who have freedom to pick call anytime. They expect same from mid level executives as well.

Phone non-traceable
Another lie - Phone was always within 10 range means either office or at home


* * * * * * * * * * * *
Just received another insane mail from IDEA Karnataka customer care...

*Dear Customer,

Greetings for the day!

This is with reference to your e-mail regarding SIM activation for your Idea mobile number 9483xxxxx5.

We regret to inform you that the connection has not been activated yet due to of CAF (Customer Application Form pending).

Hence, we request you to kindly visit our nearest My Idea Richmond Road office along with your documents to assist you better in this regard.

· Duly filled Customer Agreement form (Available at My Idea)
· Photo ID Proof (Voter ID card/PAN card/Driving License/Passport/Identity card issued by state or central govt. /Photo Credit card)
· A local address proof (Voter card/Passport/Driving License/LIC policy/Bank or Credit card statement issued in last two months/RC copy of your vehicle)*
* * * * * * * * * * * * * * * * * * *

What a company and what a customer care they have ? So I got connection without application(CAF) :-)))

Looks like more fun to follow... I may have to forego my number now rather than wasting my time.

Another SAD thing is the pathetic state of youths who employed in these job who just not using their brain of do not even try to look at the mail to understand the actual situation of the customer.

* * * * * * * * * * * * * * * * * * *

My suggestion - If you are employed in IT like job & do not have a personal assistant then not to go for this connection, there is lot or running around between your work and store required. Customer care is pathetic none of them are empowered to take decision. People who are empowered to take decision wont give a damn about customer and they hide behind front-line customer support.

==Connection not restored till now and I am unable to contact the store, number they provided in business card turned out to be not working

sir i need my idea number ([protected]) statement [protected] to[protected] very urgent .because now iam in dubai
i need some numbers from that idea sim card about my job pls help me sir can you send my email this is my email id.
[protected]@yahoo.com


thanka

respect sir,
its been more than two months i'm trying to get my mobile number which is currently postpaid with ideacellular to perpaid ideacellular, i have submitted my documents 3 time, paid my bill 3 time each time Rs500 which they say is my new bill which they keep generating every month, when i go to customer care office they say from their end they can't do anything ask they have sent the request but its been 2 months now and i don't have any number as my postpaid sim is with them and perpaid sim is not working....
my number is :- [protected]