Idea Cellular Complaints & Reviews

Worst idea service
[protected]
I have done portability from docomo to idea…but which is worst than docomo. As i have already submitted by idea bill on 28 march on time.. Still it was not updated on idea office and my phone get disconnected. Later they have added 50/- late fee charges on my next bill.
Again this month, as i have already paid my docomo last bill on 12 april 2013, which is also not updated in idea office. And again my phone get disconnected.. When i complained about this to customer care, gave me 4 hours time.. But as usual it didn’t happened on time.. And again they gave me 8 hrs extra time to start the services.
Is this idea service or cheating

I am having 2 post paid connections with idea cellular ltd. viz [protected] and [protected] since last 8-10 years. And this case is pertaining to mobile no. [protected] only.

I have been using internet on mobile no. [protected] since around last 5 months. My internet data plan is of 99rs. / month with 1GB free data usage.
My internet data usage has always been within 1GB. But as per my my last bill (invoice no.[protected] dated: 21st April 2013). internet data usage of around 2.62 GB ( 2620506.47 KB) has been shown. I would like to mention that I have not used so much of internet and charges of Rs 15725.38 + 12% service tax i.e total Rs. 17612.42 has been wrongly levied .
However itemized bill details shows exorbitant data usage every day and even during night after 12.00 midnight till 7-8 am in the morning (every night). which I have never used.

I raised this issue at call centre no. [protected] once on 18th April 2013 at around 17.45 to 18.00 hrs, as I received mb usage updates on sms, but they didn't register my complaint stating , it can only be registered after bill is generated.

I raised the issue second time on 22nd april 2013 at around 9.15 to 9.30 am (talked with executive Krupa Patel) after receiving bill. But did not register my complaint stating, complaint of this nature cannot be registered.

I also went to idea outlet at landmark, race course, Baroda on 22nd april 2013.
and asked about details of websites or IP addresses accessed against the internet usage, but they denied of having such information and also said that it is not possible to extract such details.

I have also complained at the appellate officer's mail, but they have replied to hear the case within 39 days. Till then my connections will also be cut.

Now I am planning to lodge complaint at Consumer Disputes Reddressal Commission. Lets see what they hay can do in this matter.

I feel that this is a systematic plan duping customers money to cover their losses of penalty against 2G spectrum scams.

If any one has experienced similar issues and / or have some how resolved it , please let me know either of the above mentioned mobile no.s

thanks for reading
Darshan Gujarathi

I purchased Nokia Lumia 720 yesterday on 23april 2012 which has an offer of 2GB of 3G data free internet per month for 2 months.

After I got my handset and inserted micro sim , I dialed Idea Customer Care today on 24 april 2013 to get my free 3G activated. The customer care executive told me that he is not aware about this offer with the Lumia handsets and ask the dealer from whom i purchased the phone.

on asking dealer,he told again to call the customer care.

Both Nokia and Idea are duping the customers by giving insufficient information about the offer.

but nobody is helping me out.
plz giv me a solution of the above problem.

with regards
vivek chaudhary
ph no [protected]

some days before a girl used to call me on my number and tell me to met with her at new delhi railway station i deny to her then she started to use abusive language she always tell to me where i am and what i wore i feel scared because she always tel me about my activities then i told to her that if further she call to me i ll make complain against her and after that she stooped but again any new number start message me at mid of night it makes me so scary and irritating also disturbed my study and my life i am really in mental stress please help me numbers are [protected] and [protected]

No : [protected]

Idea cheats customer :

Idea customer care people changed my plan from 549 to 1599 without even asking me or notifying me ...When called customer care , an executive called Deepak Yadav didnt even had any answer . He disconnected the call ......Now raised a complaint since Saturday and no actions till now .IIDEA please dont cheat your customers...and please take actions against such poor rubbish executives , that you have hired for your call centre

Harassment by Idea Cellular Limited.
Dear Sir,
On 26/2/2013 we have handed over full & final payment of above mentioned Idea Mobile numbers by cheque to official of Mobile Company Mr.Mahindra under official receipt No. 362670 dated 26/2/2013 & also in writing requesting for disconnection of mobile numbers immedietly. Mr.Mahindra confirmed us that mobile numbers will be disconnected immidietly and company will not raise any bills in future as we have made full & final payment at the time of surrender of our mobile numbers.
We were shocked when when we recived new fresh bills , we immedielty lodged complaint at Idea Cellular Gallery at Dombivli East & also sent emails .Instead of cancelling raised bills which are even generated after the surrender of mobile numbers , recovery agents of cellular company frequently started telephone calls , which are abusive , insulting causing undue harassment, mental & emotional tensions, inconvenience , agony , waste of time , discormfort & also defamation.
I add that cellular company is indulging in unfair trade practice, illegal means and extortive approach. It has grossly violated and continue to breach customer rights.
Even after number of emails to Nodal officer & customer care , company forcing me for payments of bills which are generated even after the surrender of our mobile numbers.
I here by request you to please raise our complaint with cellular phone company & do the needful in the matter.
Thanking you,
Yours faithfully,

dear Sir,
I,Sambhu Nath Bera, an inhabitant of Vill.+P.O.- Champadanga,P.S-Tarakeswar,Dist.-Hooghly. Pin-
712401, State-West Bengal Requesting that , an advertisement was broadcusted on dated 16.01.2013 in
"Ananda Bazar Patrika', for fixation of 3G Tower by Idea Telecom Company Pvt Ltd.Unit of All Over India Tower
Fixation in Telecom Industries(Regd.), 15/9,7th Floor t,b. Kadam Marg Chinchpokale, MUMBAI-400033
Their conditions was as given:- (1) They will give me 65 (sixty-five) laks of Rs. at a time for the land.
(2) They will give me monthly Rs.50-55,000/- for hire. (3) A Service Job of my son.(4) Agreement will be made
for 15 years and 10% of Rs. 40,000/- will increase. (5) Wheather the land is not fit for the job, then the money
will return back hand to hand by their survey team.
Said Company told me to send Rs.3,500/- . I deposited that amount at S.B.I.on their A/C No.[protected]
A/C holder`s name- RACHIT SAXENA.After then they asked me to deposit Rs.36,000/- (thirty-six) for
fixing the tower.I also deposit the money second time . After then they said again to deposit the sum of Rs. 50,000/- (fifty)as government tax.I was not deposited the third time. It was doubtful to me. Their demand
of money was increased step by step.Fixation of tower job is not progressing yet. Only there is one say
deposit, deposit, and so on.Now they says that the original documents that they despatched me , was return back to them. Is it possible or not?
How I will return back the money of Rs. 40,000/-( Forty Thousand). Please help me , and solve my
problem. I will wait for your kind information.
Please send your information in my Email- bulu.[protected]@gmail.com .


Thanks.

My Outgoing Call Services have been closed by the company. Even after registering complaints for several time no response for the online customer executive. I have also visited IDEA Outlet at Agresen Chowk Bilaspur He did't even listen to my problem. I have paid my bill 2 days before at the same outlet. I have tried hard to at least i could get something about the problem. but the only response for was that your complain is forwarded and your services will be resume in 4 hrs but their 4 hrs haven't completed in 50 hrs

i took 2 post paid sims 1 week before.i submited all documents.But they gave only one sim,they said that after activation we will give another sim.they did not come yet for enquiry.even they did not give my sim number also.Iam calling daily but did not responding and cutting my phone calls.even thou they was telling lie like...we called up and also returned. But it is not correct. They did not come yet.And they was telling that madam resigned.We donot have any particulars on this number and we donot know about waterever you taken that number.please take urgent action on this showroom.And they took 1000 rs also for advance.for each sim 500.

Respected Sir?madam,
I Jaipal would like to make a complaint against my network provider about sim, i have an idea sim and i was using this sim from last two years under no.[protected] (sim no.[protected] but by sudden on dated[protected] they blocked my sim and issued to another person without bringing in my notice, i asked idea about all this but they did not give me any suitable reason and i sent them about three mails but haven't got any satisfactory answer.they stopped listening me. then i made a complaint in consumer court(Jago Grhak Jago) under reference no.437846 and their delegate respond us to make a DOD report against Idea Network.
As i am working in Marketing Field and every client of mine has above said number.i have not only lost all my contact but loosing my business too.i hope you will take a suitable action against Idea Network.
Thanks & Oblige.
Jaipal
[protected]

dear sir,

i had given all documents with Rs.500/- for prepaid to post paid conversion on since 15 days back.still i have not get any call or mail from idea people.
prior to this they are calling 5 to 6 calls per day,after this nobody interacting with me

telecaller name is,Mrs. Salma
executive name is,Mr. Manish

please suggest how to get my money and loosed business amount ..?

I have been using Idea Cellular for last 6 month. My plan was Rs 249+950(3G unlimited). Since last 3 months, I've been over charged on my phone bill, they were barred my outgoing service even now I couldn't receive any call from relatives. I have paid Rs 1500, then Rs 2500 for No SERVICES I HAVE USED so far. Someone contacted me through phone told be to pay Rs 1500 to unbarred my outgoing services, I have paid Rs 1500 and then contacted again next month told me (I'm calling from Tishajari Court, you are required to pay Rs 2500 to unbarred my service, gave me Rs 900 as a waiver) then, I paid Rs 2500 and they unbarred my service just for one day. After one day it was again same as before and barred my incoming and outgoing services when I talked to the company people, they told me to pay amount Rs 1300 more to get unbarred my services again. They agree that this is not correct. Still no action is being taken. Still they are charging even they have barred my services. I request please unbarred my services as soon as possible or I need to take legal action against this company.

Thanks,
Abhimanyu

Phone Number: [protected]
Name: Abhimanyu
You can contact me through given Number:

[protected]

call and sms details of my mobile no. [protected]
Respected Sir,

I need call and sms details of my mobile no. [protected] it is an gujarae wast reason mobile so plz send me my call amd sms details on my emil id or address

Thanking you

Hi,
I was using [protected] postpaid connection before several months and i had paid all the bills on time and then i have left the idea company and do portability to another service provider after finishing my all bill as well, and once my bill is completed then they have allowed me to port my mobile number.

After portability of my mobile number to some another provider after duration of 4 month they still calling me that my bill is pending.
I have taken actions to customer care and also gone to idea office as well, they have told me that there is system issue and it will be updated soon,
but they have not taken any action and i am getting calls for filling up my bill.

I have also talked with branch manager over my location Bapunagar and he has told me to confirm and finish this issue,
But nothing happen for that as well.
And now i have received notice from government that i have to pay the bill,
BUT I DONT UNDERSTAND WHY THEY ARE KEEP ASKING ME BILL EVEN IT IS FILLED UP AND ALSO I AM TRANSFERED TO ANOTHER SERVICE PROVIDER AND IT IS ALREADY 4 MONTHS OLD TOO.

I REQUEST TO RELEVANT PERSON TO TAKE ANY ACTIONS ON THIS.

Aniruddh Dholariya

dear sir ,
with the port system i came into idea.at the time of porting they have told me to pay a refundable security amt rs.300 ,which will to be refund in 1st and 2nd bill.
But when my first bill comes rs 622( get to know from customer care) and i will said him for refund they are saying refund should be made in 4th, 5th ,and in 6th bill.now i decided to not to pay that amount
now when my printed bill comes to me I am wholly ''SHOKED" with my bill amount it was of rs. 1039.5 even when i inquiry about my bill at rs 622 . My mobile number's outgoings are totaly closed by co. so how could that bill comes for me .
And now days my number is totally closed by co. No incoming no outgoing .so how can i used my numbers.
My mobile no.[protected]
in hope for a best judgement from you......

Vivek choraria

Dear Sir,
I bought a New Idea Sim No[protected] Dated 08-April-2013 From Vishal Communication Shantinagar Near Malhar Ganj Polis Station. They said It will start on 10 April 2013. But it is still not working. When I go to shop they give me number of Representative of Idea Mr. Gaurav[protected].
No one is interested in my sim. They cheat me they took my documents twice. They are making me fool.
Kindly do the needful

Sheetal Chhabra
[protected]

Dear Sir,

Myself shobhit narula. I am working in HMSI, Gurgaon. I purchased a postpaid sim of Idea & deposited 300 Rs. as a security deposit. I have closed the sim but my security deposit money has not been refunded to me so far. I was told by mail that money will be send back to me by 11.4.2013. But still i have not received that. Today when i visited Idea store, he told me that it will not be refunded to me. I am really very much disappointed with this act of Idea guys & wanna fire a complain. Plz do something. My details are here-

Name- Shobhit
Contact No.-[protected]
email id- shub.[protected]@gmail.com

On 16-Apr-2013 at 13:30:16, I got an SMS from Idea stating "Special recharge activated, Debited Rs. -49." and Rs. 49 were deducted from my balance. I didn't raise any request for any special activation of any service. On querying Idea Customer care, the executive as well as Team leader replied that this amount is deduction for activation of special SMS package. When I asked them how they could activate any package without getting any request from my side, they replied that I must have asked for the activation.

Earlier also I faced such harrasments and had to lose my money. After recommendation from one of my friend, I am writing to you hoping that you will help me to get back my money (Rs. 49/-) and warn them to refrain from such malpractices.

Thanks, in anticipation of a positive reply.

(GR Dhyani)
[protected]

Hello sir!
I am really surprised by idea, when they deduct my account balance 9.96 rupees after activation of net pack of 28 rupee(which was active with recharged by 28)...
After the confirmation of activation, i use the internet for some time, i found that my account balance is reduce due to the internet usage...
And another one complaint,
Idea always shows your data balance higher then actual balance....
And sometime we use internet without any worry.
And they deduct your main account balance...
I try many time with customer care but i am not satisfied.
Plz help me..
I have been lost lot of account balance..!

Recently I have migrated my mobile number from prepaid to postpaid. After migration i was unable to use the GPRS serrings on my handset. when contacted customer care they first said that you need to install gprs settings as the sim provided was new and then i was provided with GPRS settings. I was asked to wait for 48 hours as per the idea standard process.
But even after 48 hours, I was unable to connect to GPRS, when again I contacted customer care they were unable to locate the problem and my call was ATLEAST TRANSFERRED TO 6 -7 members of customer care, where u had to explain my problem to each and every one from the begining. my patience was tested to the core by these guys, these guys even dont know to speak in english and was speaking in totally buttler english.
After 45 mins of my call i was told that my number still has GPRS settings activated on the prepaid sim and hence i was unable to connect the the GPRS on the migrated postpaid sim. I was asked to call the CUSTOMER CARE OF prepaid dept and request them to cancell the services on the prepaid sim, as untill that happens i cannot use GPRS services on the migrate postpaid sim.
I called up pre-paid dept made them under stand the whole story, where indeed i was MADE TO UNDERSTAND MY PROBLEM TO atleast 4 -5 tele calling executive, I dont know why they did so, but they every executive after listening to the whole problem transferred my call to the some other new tele caller.
After a long struggle, prepaid dept understood my problem and asked me to wait for 48 hours to let the services get deactivated on the prepaid sim.
I waited for 48 long hours, but the query was still not completed. Postpaid dept simply said that the services are still active on the prepaid sim and cannot activate the settings. Post paid dept again asked me to call the prepaid customer care.. and the worst thing was the prepaid and the post paid dept were not communicating internally, i was like a postman between prepaid & postpaid customer care executives.
My patience was tested to the core and i couldnt continue to bare any more patience... so i begged and requested the customer care to cancell the GPRS SETTINGS ON BOTH PREPAID AND THE POST PAID SIM as this would be end of all the conversations.
WHICH INDEED THIS REQUEST WAS TAKEN IMMEDIATELY BY THE CUSTOMER CARE.. and they deactivated my GPRS settings completed with in hours(1 - 2 hours)

After 15 days, i was forced to call back the customer care to activate the settings back, as i use this number for business pupose and need the gprs all the day.
where at the customer care one MR.GUNDLA MAHESH answered my call on 14.04.2013 at 15.29 hours and said that the services would be activated by 12.00 hours on 15.04.2013.
But as expected even on 15.04.2013 the services were not activated and i was forced to make call to customer care.. where one Ms.Kameshwari Usha answered my call at 17.29 hours on 15.04.2013 and simply said that the services are not activated and the suprising part was that... she didnt know the reason why... I requested here to transfer my call to senior executive where after 15 mins on hold.. my call was still not answered.
even this lady was unable to speak properly in english and hindi.
I again called up where one MR.KRANTI KUMAR answered my call and as expected even this guy was unable to communicate properly and kept my call on hold for 24 mins..
but no one answered.

now finally i have the following questions to IDEA.

will IDEA BE ABLE TO ACTIVATE GPRS SETTINGS ON MY NUMBER.
WHY IS IDEA HIRING IN EFFICIENT PEOPLE WHO ARE SPOILING IMAGE OF IDEA AND MAKING CUSTOMERS ANGRY.
WHY DID THE GUYS AT THE CUSTOMER CARE WHERE NOT SPEAKING INTERNALLY BETWEEN POSTPAID AND PREPAID DEPT TO SOLVE MY ISSUE.
WHY WAS I MADE TO DO SO.
WHY WAS I MADE TO WAIT FOR THIS LONG DAYS.

I need answer from idea or i shall go for MNP.
my company also holds about 18 CUG connections of IDEA and I will also MNP all the numbers at the earliest.