Idea Cellular Complaints & Reviews

Dear Sir,

We regret to inform you that we are unable to provide call logs as online due to security reason, thus we request you to, kindly contact to our Idea customer care helpline for further course of action.

Regards,
Idea Cellular

Dear Sir,

We wish to inform you that the services for your Idea number has already been activated. For further assistance, kindly contact to our Idea customer care helpline.

Regards,
Idea Cellular

Dear Customer,

We regret the inconvenience caused to you. May we request you to reply to us with your complete account details such as Full name, mobile no. and alternate contact number. Also mention your token ID 205IC340839.

Regards,
Idea Cellular

Idea — deduct balance without use

today at morning i had total balance of 70 Rs.... i had not use my mobile whole day ....neither any call nor messages.... now in evening when i make a call to my friend i came to know that my balance is zero... i am shocked and call customer care.. they told me that i had send many STD messages which is absolutely wrong.... i had not send any message whole day...
this is the way how idea earn money by making fools of people..

Idea — Deduction in balance without any usage

Dear sir
This is to bring your kind attention that there was a deduction of Rs 8 in my mobile [protected] on 15 october 2010 and this is not the first time,even before this the same problem happened a month ago.Although Rs 8 is not a big amount but do you have any idea of how annoyed and irritated a person feels when his balance reaches suddenly 0 and he has to make an important call.Adding to the miseries is idea's message card which does not work at the time required or get expired before the validity period.When i talked to customer care executive there was no satisfactory response.Is this how idea cares for its customer,and if this continues then let me tell you no one will ever use idea's services.I am a college going student and trust me after this complain if idea do not reply on my mobile then i will surely complain to its main head quaters to tell them not to ever test the power of a student; the common people.
I hope you will help me in hightighing this problem to idea.

Thanking you
Yours faithfully
Apurva(engineering student)
Agra

Dear Customer,

We regret the inconvenience caused to you. May we request you to reply to us with your complete account details such as Full name, mobile no. and alternate contact number. Also mention your token ID 205IC340840.

Regards,
Idea Cellular

Dear Sir,

We would request you to kindly contact to your nearest My Idea for further assistance.

Regards,
Idea Cellular

thanking idea

Dear Sir,

We wish to inform you that your complaint for Feature not working related issue has been initiated with us; under reference number 1-[protected] and you shall hear on the same at the earliest.

Regards,
Idea Cellular

Dear Customer,

We regret the inconvenience caused to you. May we request you to reply to us with your complete account details such as Full name, mobile no. and alternate contact number. Also mention your token ID 205IC340221.

Regards,
Idea Cellular

Idea Cellular — Unable to phone anyone

Since last few days I am regularly facing problem since last few days while making calls... It gets disconnected everytime. please help!! Idea cellular service is going to be worst including Costumer care department. They dont pick up phone.. And I am unable to connect to Costumer care also..

Idea Cellular — mobile postpaid

since 12 july i had activated cug plan
i has proof with that shows that since last 3 months i gor free call on cug and

suddenly from 12 oct i got call charges for my cug nu.

Does anyone ever check the complaints over here?

Dear Sir,

We wish to inform you that the charges are charged correct under GPRS usage as per plan tariff. For further assistance, kindly contact to our Idea customer care helpline.

Regards,
Idea Cellular

IDEA Cellular Services — Disconnection of mobile

There was deduction Rs. 20 (10 twice) from my account. for that reason I called up customer care. After the call I got an SMS that the verification of my number was negative, so I have to re-submit my documents. This all happened on 20/08/2010. The message was received in the evening and as I had my MBA classes in the weekend, I again called up the customer care to know if it was ok to submit the documents on monday i.e. 23/08/2010. The reply was positive for me.
To the utter shock of mine the connection went on hold from sunday afternoon. I again called up the customer care and was raedy to leave the class and submit the documents wherever required, however it wa not possible as the offices were closed being a sunday. I had only one question, Idea ppeople were asking me to re-submit the documents after two months of getting the connection, for thi purpose they also diconnect my number and above all they were not giving me an option to do so as their offices were closed on that.
In today's world one can imagine the imortance of phone and it becomes more important wose parents or family live in some other city. My mother calls me up from Kolkata on a daily basis and that day as she was unable to get in touch with me, her BP got increased.
Before all these, I was quite busy with Idea customer care to get rid off the incorrect deductions. How come they decided about my verification being negative all of a sudden.
I have undergone too much of mental stress due to all these for almost a fortnight and demand a strict resolution and compensation for this.

From:- T.G.Ramamoorthy, Pune. Mob NO.[protected]

I am using the above number for the last almost 4 years and using it comfortably till last month. From last month onwards I am getting SMS messages showing and threatening to submit Papers etc. since my papers were not according to their norms. Can the authority tell me what else papers they require than the following - Photographs, Residential proof showing address confirmation, PAN Card xerox copy showing photo identity, My employer Identity card showing my employment proof. These items I have submitted to the Iocal Idea dealer alongwith their printed forms, for three times. Still today also I got the same message again requiring the above papers for the fourth time. The message also threatens that if they are not given within 48 hours the service will be disconnected. I do not understand how they will be asking these papers. I am fed up with this. If they still require the same again and again, I request the authorities to refund the balance amount to me i.e. Rs.95.00 and I shall switch over to other networks who do not harass like this.

Can the Idea authorities tell me how to solve the above harassment and when to solve. I am givine here below my alternate number[protected] or residential land line number[protected]. The Idea number is given to all my friends and relatives and customers, otherwise I would have thrown away the same into dust bin and advise the people not to use Idea services.

If the authorities do not respond to the above complaint I am going to complain with Consumer Court with all proofs because I have got three acknowledgements from the Idea Dealer. I will also claim for mental harassment and claim the damages from them for loss of time and business because of their disconnection earlier two times.

IDEA MOBILE — disconnection

my Idea mobile connection disconnected...why....my bill payments are upto date.(verified through customercare)last bill paid on 27th.april (postpaid connection) my Idea cellular no.[protected]. Reconnect immediately.

Idea Cellular — Improper Disconnection

Idea Cellular has disconnected the lifetime prepaid connection for my cell phone no. [protected] claiming that it has been inactive for 90 days, despite the connection having been used till the date that the connection has been deactivated. On contacting customer case, the Idea Cellular representative stated that the system indicates non-usage for a period of 90 days and therefore the deactivation has been made and cannot be re-connected.

my Idea mobile GPRS connection not working properly, my Idea cellular no: [protected]

Dear Sir,

We wish to inform you that the services for your Idea number has already been activated. For further assistance, kindly contact to our Idea customer care helpline.

Regards,
Idea Cellular

Dear Sir,

We regret to inform you that we are unable to proide you PUK number online. Thus we request you to kindly contact to Idea customer care helpline for further course of action.

Regards,
Idea Cellular

hi sir i m also facing same puk number problem so pls, ., send solution to my [protected]

i want puk code

Dear Sir,

We wish to inform you that on investigating the matter we found that the person who called you from number does not belong to any of our Business Partner and the tariff information communicated to you is not available with us, as on date. Also, we would like to confirm you that the detail of one subscriber can not be shared with the other. Hence, we would request you to kindly contact the local police for the same.

Regards,
Idea Cellular

Idea telecom — Disconnect of SIM

I must add that I have at least submitted 3-5 times the id proofs (All India Driving Licence, Local Address, Pan card , photographs). I put the scanned copy on your mail as well. But all the time a fuss is being created. The one who verifies says it is ok and now it is in my name and issues have been shorted out. all the time after a while I am dectated for re-submission or take a post paid number. and I am being deliberately harassed .I work for cancer treatment in MP Birla Hospital the owner of IDEA as Dy Medical Supdt. and not able to concentrate due to mischief being played around me by the IDEA.
Pl arrange to return my previously submitted ID proofs which I had submitted 3-5 times to M/S Heera Telcon Satna who had provided the SIM
I am afraid that my ID is being miss used and manipulated. unless I get back the so called rejected Id proofs ,I would be in no position to re-submit.
For your very information on the strength of same very scanned ID proofs which I gave to IDEA I have opened Bank account in SBI and it was acceptable where lacs have been tranjected. I also know that Cell companies are in grand brinkmanship and allegedly operating flouting all the norms of TRI and are selling the Sim on street of Satna to get the maximum customer base.IDEA SIM/number is available on street without any paper and if one want could get in hundreds.
The presiding officer of IDEA must be inpostion to verify my ID . I am not a thief.I am a tax payer an dknown internationally. I have been on expert pannel o[censored]nited nation.
Pl stop ill treating me. I am being forced to take legal course in the matter.Pl respond urgently.
Dr S P Mishra

Dear Sir,

We regret to inform you that your number has been permanently disconnected due to non usage. Thus we suggest you to go for new Idea sim.

Regards,
Idea Cellular

Dear Customer,

We wish to inform you that your complaint for Wrong charging related issue has been initiated with us; under reference number 1-[protected] and you shall hear on the same at the earliest.

Regards,
Idea Cellular

Dear Customer,

We wish to inform you that your complaint for wrong deduction related issue has been initiated with us; under reference number 1-[protected] and you shall hear on the same at the earliest.

Regards,
Idea Cellular

Dear Customer,

We wish to inform you that on investigating the matter we found that the person who called you from number does not belong to any of our Business Partner and the tariff information communicated to you is not available with us, as on date. Also, we would like to confirm you that the detail of one subscriber can not be shared with the other. Hence, we would request you to kindly contact the local police for the same.

Regards,
Idea Cellular

Dear Sir,

We wish to inform you that on investigating the matter we found that the person who called you from number does not belong to any of our Business Partner and the tariff information communicated to you is not available with us, as on date. Also, we would like to confirm you that the detail of one subscriber can not be shared with the other. Hence, we would request you to kindly contact the local police for the same.

Regards,
Idea Cellular

Idea — faith sms

we got an sms of winning 500000 pounds

Idea Cellular Ltd. — irrelevant deduction of amount

today only i.e. 05/04/2010 i got an sms of love tips. while reading d 1st thing dat stuck 2 my mind dat dere
z sumthng fishy y these guys are sending me love tips 4 free.. when i chkd my account .. i got a shrill cry ..DAMN IT! again ... its not d first time i am having problem ... i tried customer care 4 refund.. they kept me on hold very much and even SR. SUPERVISOR was unable 2 solve my problem... please help me as son as possible..
THANKS

Idea Cellular Ltd — No support for complaints

Name : Sachin Shrinivas Dhayfule
My Idea no. is : [protected].
Address : Hadapsar, Pune.

I have been customer of Idea cellular Ltd from 4 years now. Week back i was trying to recharge my phone with recharge voucher of Rs. 50, when i try to do so, i was getting message which says "Invalid Voucher Id". Now this was new recharge voucher which I have taken from shop i.e it is unused. When called Idea Customer Care center, first they said this voucher is invalid you get it replace from the same shop from which i bought. I went that shop, explain him about the problem, but the shop owner said I cant replace as it is being scratched. Again I called Idea Customer Care, explain the scenario to them. In replay they said you can go nearest Idea center and get it replaced. Same thing happen in when I went Idea center, they denied to replace it. Again I called Idea Customer Care, told them about the whole thing happened with me. Now they are saying you go to Idea Main office to get it replaced. This Voucher is of Rs. 50 and they are asking me to go to Idea main office which will cost me traveling charges of around Rs.60+. Does this make any sense to me. If I am not able recharge my phone with Idea Recharge Voucher, then its Idea people duty to solve this problem, which is not happening. And the way this Idea Customer care executive speak with the idea customer is very cheap language. They just ignoring at my problem and not ready to launch nay complaint for the same. This is worst service I am provided with by the Idea Cellular Ltd. They are thinking that they are boss of Mobile Service Provider sector. I want to have some action against them. I am wasting my money and I can't tolerate by the way these customer Executives talk with the me. Please take some hardcore action against Idea Celluar Ltd. So that no other customers will get suffered like me.

Dear

Can you tell me to have any enmity with me? Why I can not find the right answer. And the credits are not giving me my money? And has repeatedly called me Hurt be. I have already filed a complaint has been twice. Through the Internet and calling customer officer yet again, why come you and the officer's phone?

And are giving a warning. Your out of the phone will be turned off.( block to u r out going calls) Why? beg you to please take care that it did not happen. Otherwise I will have to take any steps distress. And as you just look at something very old client is not wrong with me. It is my request and please takes some concrete steps. Please . Kindly do the needful for urgent basis.

and i already discussed with zonal manger of Ahmadabad

Thanks & regards

Jayesh nagar

my email id is [protected]@yahoo.co.in

Idea Cellular — Recharge amount not updated

My account balance is not updated till date.No one has replied to my mails which I had send to the customer care ,Idea's nodal & Appellete authority. I have had similar problems with Idea eailier also.Idea truely sucks.


I recharged my account through net banking at 5:57 PM on saturday 9/10/2010. I got a message from Idea saying that your money has been transferred successfully and it is being updated in your account.I waited for half an hour but my phone was not recharged. I called up the customer care(198).This is what happened :-

Customer care executive 1 - He said I can not help you call 12345 for information.

I called 12345 - that call is charged so I was not able to talk to 12345.

I called up 198 again :-

Customer care executive 2 - Said that he can not help. Asked me to call 12345 .I told him I dont have balance.He then told me to call some other number (I am still wondering what that meant). I asked him which number.He said Airtel ,vodafone (maybe he meant that you should buy another number because Idea will continue to be a pathetic service provider). He suggested another solution that go and get your phone recharged again and then call 12345 - Now that is interesting - first you dont recharge my account and then tell me to recharge my account again.Good. well done !! nice sales gimmick.If you guys think that you are the only service providers that I can bet you are mistaken.He disconnected the phone.

I decided to give a complaint and get a complaint number so I called up 198 again :-

Customer care executive 3 :- He told me it takes a maximum of 2 hours for the amount to get credited if recharged via net banking ( finally a break I thought).He assured me that my phone will be recharged in 2 hours.He gave me a complaint number :- 1-[protected].

After approximately 3 hours nothing happened :-

Customer care executive 4 :- I told him the problem.Now he tells me that it takes 24 hours for the amount to get credit. I told him to write another complaint and asked him if I can talk to his senior ( complaint number :- 1-[protected]).He forwarded the call to his senior .

Senior executive :- Don't know how senior he was but now he told me that it will take 48 hours for the amount to be credited.

sir i have received many vulgar sms from [protected] on my number [protected] pls send me detail
kindly help me from mental torture

Idea — recharge amount not received

i have recharged my mobile no.[protected] with rs.200.but there was no increement in my account balance.
my sim card is of andhra pradesh and currently i am in maharashtra.there is clearly mentioned in the site of idea about the recharge amount flexibility that means i can recharge with any amount of money.but as i talked with the customer care incharge they say that they have activated my 3G. also that i will have roming cahrges on 3G if i use it.i till now din't activate 3G from my mobile and it doesnt have 3G facility. also i asked for the refund of money and asked to transfer it to my account balance but they failed to do so. the zonal officer also is not replying to the mails.kindly look in to the matter as earliest as possible.
regards,
ankita chandak.

Idea Mobile Recharge — money deducted from mobile account saying they have activated music masti

money has been deducted from my mobile account saying that music masti has been activated even though I have not requested for the same. I called customer care to refund the amount and also give me refund of all the amount that has been deducted this way from my account which has gone unnoticed by me but they say that they cannot do this. My phone no is [protected]. I would like to know to whom should I complain so that my account is checked and I receive all the money which idea has deducted from my account without my consent so far.

Idea Mobile Recharge — deducting amount

we are today recharge at 30/- and he deducted my total balance is within 2 hr. we call two times customer care that two people say different answer in my call. we can't any call in that 2hr. my no is [protected]. can you help me?
& any services we can't activated.

we see to that so many people are going this situation can you get action for this people.

Idea Cellular — amount deducted

30Rs. deducted in my account for activated any services but i didn’t give approval for activating any service in my number. my mobile phone no. is [protected]

I expect quick solution of my problem by idea cellular ltd i hope they prove themselves as good service provider so that they can be recommended to more people ..Thanks

Dear Sir,

We wish to inform you that your complaint for Recharge related issue has already been resolved to your satisfaction. For further assistance, kindly contact to our Idea customer care helpline.

Regards,
Idea Cellular

Idea Service — balance deduction

sir,
am dhanaraju.my idea mobile number is [protected].am checking my mobile balance on 18/2/2010,45 rupees deducted from my balance.then am call to customer care, he said '45 rupees are deducted for tirumala thirupathi pkg service" but am not activating this service from my mobile.but those are deducted 45 rupees from my balance.am not getting any message from idea regarding this pkg.

IDEA MOBILE SERVICE — Deduction of large amount without permission

On 12th Ocober 2010, the Idea mobile service called and said, that they are offering one ring tone free of cost, My wife said no, not required.
They still deducted Rs 214 from my phone balance which was about Rs.223. Informing the call centre yield no result.
This thieves are always look out for higher balance and immediately deduct some amount without any reason.

There is no forum to complain. The number is from Kolkata.

Dear Sir,

We wish to inform you that the charges are charged correct under GPRS usage as per plan tariff. For further assistance, kindly contact to our Idea customer care helpline.

Regards,
Idea Cellular

idea pre paid phone — fraud

I HAVE AN IDEA PREPAID PHONE ([protected]). IDEA IS AUTOMATICALLY ACTIVATING SERVICES LIKE CRICKET, COMPETITION, LOVE SEARCH WITHOUT MY KNOWLEDGE/PERMISSION AND DEDUCTING AMOUNT FROM MY PHONE. I COMPLAINED SEVERAL TIMES TO CUSTOMER SERVICE (PH NO 4444). THEY ARE TELLING THAT THE SERVICE IS ACTIVATED FROM MY PHONE. BUT I HAVE COMPLAINED MANY TIME THAT I AM NOT ACTIVATING ANY SERVICE AND TO DISCONNECT ALL SUCH SERVICES FROM MY PHONE. BUT THEY ARE ACTIVATING THE SAME EVERYTIME FOR MONEY. SO THE WORST TELE SERVICES I HAVE SEEN IS IDEA. THE CUSTOMER CARE CENTRE PEOPLE IS ALSO NOT ACCEPTING THE COMPLAINT PROPERLY . THEY ARE TELLING ONLY WHAT THEY HAVE BEEN FEEDED WITH THEIR SENIORS.

Dear Sir,

We wish to inform you that refund of Rs.20/- has already been updated for your Idea account. On 01/03/2013 For further assistance, kindly contact to our Idea customer care helpline.

Regards,
Idea Cellular