Idea Cellular Complaints & Reviews

Dear Customer,

We regret the inconvenience caused to you. May we request you to reply to us with your complete account details such as Full name, mobile no. and alternate contact number.

Regards,
Idea Cellular

Idea Cellular Delhi — My amount is deducted from my account but my mobile is not recharge but when I contacted Customer Care then no response

sir,
i'm aslam from alappuzha,kerala.i'm working with icici prudential (unit manager)
,and i'm a vodafone customer, my number is [protected]. Thing is, from the day before yesterday two of your customer is calling me and telling such bad things to me and my family.they were calling very hard bad words to my parents,this is the numbers, [protected],
[protected],that i had complaint with.i dont know why they doing like this, they were calling again and again, even if it was on night..so i'm expecting agood relation with the company(idea),and if my problem is not solved,i'll,i need to choose another way to solve the problem,which it will affect the good will of your company. so please kindly help me..
aslam

poor network condition — poor network condition in main city delhi

Dear Sir,

Im aircel connection holder since last 6 month. I complaint against poor network
condition in main city delhi. if this problem is in delhi then how we can expect it better
in other city. I also notice that many time sim show roaming codition.
So concidered it as as a endangeroed level because this is a tough challenege to
show your preformance better then other


Your sincerly
Praveen singh

IDEA Cellular,Dellhi — Network Related

My mobile number - [protected]. Im all ready complained many times for my network related complaint(compalint refrence numbers[protected], 82984780,[protected] i am in new delhi Motibagh, network covarage of IDEA is very very poor in my area, after the my compliant i got an aswer that they are working on it from last 2 months still i face the same trouble, please check my network problem

Idea Cellular — deduction of amount and no response of customer care

Dear Sir,


My No. is [protected].


Sir , FriDay i recharged 150 full talktime and 26 Rs.(GPRS 500mb for 15 days).
Then i did some surfing. after sometime i saw that my account balance became 0.


Now today i was trying to idea customer care on 198(with Avinash). He didnot gave me any answer
regarding deduction and disconnected the call.

Again if i try to connect it says yopu have used maximum so you cannot call today.

Please solve my problem.

Regards,

Deepak Kumar
Bangalore
Email: deepak.[protected]@gmail.com

They regreted to me and replied me to check the balance using *457#. but still it is showing 0.00.

Thesre are the resposes i am getting, but it is not right.
...
Dear Mr. Deepak Kumar, Greetings from Idea! At the outset, we thank you for choosing Idea as your service provider and your continued patronage of our services. We regret for the inconvenience caused to you. With reference to your mail, we would like to inform you that Rs.150/- got recharged on 24th June 2011 as per our records, and usually it will be updated in the dedicated balance. We request you to check with *457# for dedicated account balance. Further, we would like to inform you that the GPRS pack of Rs. 26/- has been activated on 25/6/2011 for the above mentioned mobile number. Moreover, we wish to inform you that the GPRS deductions of Rs. 4.20/- on 25/6/2011 are authentic. Moreover, this is to inform you that in Rs. 26/- GPRS pack, 500MB free for 15 days, but 33MB only free per day, if that exceeds 2p/kb will be chargeable for the usage. Assuring you of our courteous service at all times. Should you require any further clarification, please do call us on [protected] or you could also choose to e-mail us on ccare.[protected]@idea.adityabirla.com Thanking you, Vidhya.RCustomer service.
...
Dear Mr. Deepak Kumar, Greetings from Idea! At the outset, we thank you for choosing Idea as your service provider and your continued patronage of our services. We regret for the inconvenience caused to you. With reference to your mail, this is to inform you that you have exhausted your dedicated balance by calling so many numbers. Hence, it shows zero in your dedicated account. Assuring you of our courteous service at all times. Should you require any further clarification, please do call us on [protected] or you could also choose to e-mail us on ccare.[protected]@idea.adityabirla.com. Thanking you, Madhav.MCustomer Service.

Idea Cellular Delhi — not getting money back

i have submitted complaint against my refund so many time from the last 4 to 5 days and i called them so many time every time they said sir aaj ho jaye ga ya it will be done in 24 hours but yet the problem is unresolved , i have all the complaint number and i want to take serious action against them .

Dear Customer,

We wish to inform you that your complaint for Network related issue has been initiated with us; under reference number 1-[protected] and you shall hear on the same at the earliest.

Regards,
Idea Cellular

Dear Customer,

We wish to inform you that your complaint for network related issue has been resolved. For further assistance, kindly contact to our Idea customer care helpline.

Regards,
Idea Cellular.

Dear Sir,

We regret to inform you that we are unable to find your recharge, thus we request you to forward us a screen-shot of the bank statement (un-editable) showing the deduction made from your account towards recharge of your number on our E-mail ID: ccare.[protected]@idea.adityabirla.com. for further course of action.

Regards,
Idea Cellular

Dear Customer,

We regret the inconvenience caused to you. May we request you to reply to us with your complete account details such as Full name, mobile no., alternate contact number and the type of inconvenience you are facing.

Regards,
Idea Cellular

Idea — unwanted service massage

Hello Sir,
I am idea service user.I request to you please close any service massage, I am too distrub to comany service massages.My mobile no. is [protected].Please repply me as soon as pssible

Idea — Wrong deduction from account

I am a research scolar in MNIT Jaipur and availing the IDEA prepaid connection. My mobile no. is [protected]. I recharged @ 15 days back for Rs 310. Today my balance is very less and I did not make many calls. I have contacted to customer care, they imform me that I have been subscribed some service for which they deducted amount. But I have not opted for such a rubbish service. It is automatically being activated by IDEA and deducting balance for the same. This is totaly the theft.Without my concent , how can they charg? I want my deducted balance back otherwise i have to approch Consumer Court.

Such a rubbish way of stealing amount...I am really felt ashamed to live in such a crooked world....

Dear Customer,

We regret the inconvenience caused to you. May we request you to reply to us with your complete account details such as Full name, mobile no. and alternate contact number.

Regards,
Idea Cellular

Sunita Rakesh Malhotra (used by Ashish Rakesh Malhotra),

This number : [protected]

Alt. number :[protected]Brother's)

Dear Customer,

We wish to inform you that your complaint for wrong deduction related issue has been already initiated with us; under reference number 1-[protected] and you shall hear on the same at the earliest.

Regards,
Idea Cellular

What do you mean by initiated ?? The "Senior" guy calls up and says this Pretones was activated on 29th of this month by ME and the deducted amount cannot be refunded !!! Am I some Villager who dont know how to use a F'kin Mobile and I am using Idea past 7-8 years. How can he be so sure of the Faulty system of Idea which had deducted many times accidentally from my mobile balance and got it refunded back !!

NEITHER HAVE I ACTIVATED ANY OF THESE STUPID SERVICES AND NOR AM I SOME LAYMAN IN USING THIS SIMPLE PHONE SYSTEM !!!

Dear Customer,

We wish to inform you that your complaint for deduction related issue has already been resolved to your satisfaction. For further assistance, kindly contact to our Idea customer care helpline.

Regards,
Idea Cellular

Idea — so much bill

my moblile bill month of jan 09 is too heavy but my using is not like that please send me calls detail month of jan 09

plz check my idia bill my no is [protected]

check my idia bill m no is [protected]/[protected]

Dear Customer,

We wish to inform you that your complaint for billing related issue has been initiated with us; under reference number S1-[protected] and you shall hear on the same at the earliest.

Regards,
Idea Cellular

Dear Customer,

We wish to inform you that your complaint for billing related issue has been resolved to your satisfaction. For further assistance, kindly contact to our Idea customer care helpline.

Regards,
Idea Cellular

Idea Prepaid — very poor service

I have got prepaid mobile connection of idea from Spencer Mall.Gurgaon on dated[protected] .With submission of all documents, my connection was through.I got no.[protected]. I enjoyed the service one month. On dated[protected] my outing service is discontinued by company saying that I have not submitted the documents. If i had not submitted any document, how can they give me mob. no.and connection for one month? I have spend a lot of time in the follow up, I again submitted all document.Yet I am deprived from the service.

idea service verry[protected]verry-------verry-------verry-------- BAD

Idea — pathetic service

BY MISSTAKE I AM BOUGHT IDEA CONECTION BEFORE 10 DAYS BACK AND WITHOUT ANY NOTICE THEY DISCONET MY NUMBER AND RESION IS THAT I AM NOT SUBMITED MY DOCUMENT BUT I AM SUBMITED.EVEN THEY NOT PICK MY PHONE AND I AM NOT ABILE TO CALL ANYWEAR.
PLEASE HELP ME
MY NUM, [protected]

Prepaid — pathetic services

dear sir,
I am quite surprised to see the type of customer services provided by yu, its quite pathatic. i am about 8 year long customer of airtel but the kind of services we are geetin now a days is quite surprising. its feel sad . i am quite shatter today.
my number is [protected].

Idea Prepaid — IDEA CUSTOME CARE SERVICE VERY BAD.

Sir, mera idea prepaid n. is [protected] jo ki last week gum ho gya tha, mai use band karvana chahta hun. maine F.I.R. bhi darz karva di hai, lakin jab us report ko lekar Karnal /haryana. sec. 12 me Idea office me gya to unhone kaha ki jisne F.I.R. likkhi hai wahi N. bhi band karenge. sir plz help me mai kya karun. thanx.

Brother ye idea wale aise hi hain, aap n. dusra purchage kar le, airtel ya vodafone ka.

Respected sir,
Mobile no. [protected]
I losse my prepaid sim card before 2 months ago, so i want to need other sim of same no.
What is ther prossiger to get this no.?
Which document required for it?
Where is the ideamobile gallare near from mumbai central.
Please give me all information imegeatly.

Idea Prepaid — very poor service

my cellno. is [protected].not getting range.

Dear Sir,

I am Your customer since 1995, Previously I was working at Nasik and then at Ahmednagar.

Recently I am retired and shifted to my my native place in Ahmednagar District, . My address is

as below:

At P O :: Lonimavala
Taluka parner
Dist Ahmednagar
PIN 414305.

My Mobile No. is [protected] & 99.

22415180
I am glad to inform you that at my village i.e Lonimavala where idea Tower is

installed and in operation. At my village road direction is EAST- WEST there fore tower may be set in that way . Due to present setting consumers those who are residing South side just 2 KM from toer ( like Me ) are not getting contineous good connectivity.and I am not able to use Internet, therefore you are requested to look into the matter and arrange to inhance/ readjest the settings as may be required.


Thanks & Regards

Tukaram Lalge

my Idea phone no is [protected] they disconnected my phone no without asking or they have not sent any messages which is very bad service. customer will switch over another service provider if they are not connected immieditely.

Dear Customer,

We regret the inconvenience caused to you. May we request you to reply to us with your complete account details such as Full name, mobile no. and alternate contact number.

Regards,
Idea Cellular

Dear Customer,

We wish to inform you that your complaint for Wrong Deduction related issue has been initiated with us; under reference number 1-[protected] and you shall hear on the same at the earliest.

Regards,
Idea

Dear Customer,

We wish to inform you that your complaint for Deduction related issue has been resolved to your satisfaction. For further assistance, kindly contact to our Idea customer care helpline.

Regards,
Idea Cellular

Idea Cellular — barring services

My no is [protected].i had payed the advance rent in July09.my services are barred as they have adjusted the amount against oter bill and they are sending me the bill for rent and my services are barred.sheer harassment is conducted by them if noy sorted disconnect my services entirely.

TO,
The manager (Customer Support)
Idea Cellular Ltd
Kerala. India

From,
Muhammed Mulaikhan.T.K
Thazhathe Kalladi House
Pallikurup Post
Palakkad
Kerala
Email: [protected]@yahoo.com
Mob: [protected]
Fax :[protected]


Sub: Reconnect my Mobile Connection

Respected sir,

I have a mobile connection of Idea, my mobile number is [protected] and the validity of my mobile connection is September 2010. Now I am working in Abu Dhabi, UAE and I had received many SMS till Yesterday. Today, 08/02/2010 I cant received any call or SMS from anybody. One message appears on the screen that was "SIM card registration is failed". I contact your Customer Care Agent and he told me that my mobile number is deleted in your records.
Here, before reach my expiry date you banned my connection. This is illegal and unjustified. So I humbly request you to please take necessary action against this serious issue and reconnect my mobile connection earlier as possible. Please contact me through email i[censored] can. I hope you take this email as an official complaint from my side.

Thanking you,


Muhammed Mulaikhan.T.K
(Signed)

Idea Cellular Limited — UNFAIR BILLING

TO
IDEA CELLULAR LIMITED
CUSTOMER CARE


SUBJECT IMMIDIATELY CLOSURE OF MY IDEA ACCOUNT NO 1.10460324


DEAR SIR/MADAM


AS I HAD FACED THIS PROBLEM PREVIOUSLY
AS I M NOT USING MY IDEA NO [protected] SINCE LAST BILLING CYCLE.
BUT INSPITE OF THAT I HAD RECEIVED BILLED AMOUNT OF RUPEES 912.63 TODAY,WHAT IS THIS NONSENSE, IHAVE CHEKED MANY TIMES O[censored]NFAIR BILLING DONE BY U. , YET I HAVE PAYING FROM LAST MANY YEARS.NOW I M NOT GOING TO PAY A SINGLE PENNY AND WILL DO LEGEAL ACTION IF REQUIRED.

I PLEDGE U TO IMMIDIATELY DISCONNECT MY NO [protected] ( AC/ NO 1.[protected]


THANKS

ATUL DIMRI

Dear Ajay,

We regret to inform you that the services for your Idea number has been temporarily disconnected due to Non-Payment. Thus we request you to kindly contact to our Idea customer care helpline.

Regards,
Idea Cellular

Dear Sharad,

We wish to inform you that your complaint for excess billing related issue has been initiated with us; under reference number[protected] and you shall hear on the same at the earliest.

Regards,
Idea Cellular

Dear Sharad,

We wish to inform you that your complaint for excess billing related issue has been resolved to your satisfaction. For further assistance, kindly contact to our Idea customer care helpline.

Regards,
Idea Cellular

Idea Cellular — deduction of 103 rs

MY NAME IS MUKESH JAIN S/O SH JASWANT RAI JAIN I AM CUSTOMER OF IDEA CELLULAR MY MOBILE NUMBER IS [protected] I AM NOT SATISFIED FOR THE COMPANY BECAUSE DEDUCATION OF RS 103 FOR MY NUMBER TODAY AT 8:30 AM PLZ REFUND MY BALANCE AS SOON AS POSSIBLE .

Idea — No internet balance shown

These Idea company people show no internet balance and I have lost my main balance many times....So please start showing the internet balance after the usage of internet on mobile.

Idea Cellular — Internet Related

Sir/Madam,
My name is Vineet Aggarwal. My Mobile no is [protected] from last 10 years. I recharge my mobile phone from Rs. 98 for one month internet use as on 03 july 2011 (5.30 PM) and my previous bal is Rs. 141.38. I use my internet only for 10 minutes without downloading and after then my bal is Rs 1.78. Please solve this problem and call me sir.

Thanx

Vineet Aggarwal
[protected]

Dear Customer,

We wish to inform you that your complaint for Recharge related issue has been initiated with us; under reference number 1-[protected] and you shall hear on the same at the earliest.

Regards,
Idea Cellular

Dear Customer,

We wish to inform you that your complaint for Recharge related issue has been resolved to your satisfaction. For further assistance, kindly contact to our Idea customer care helpline.

Regards,
Idea Cellular

Sir, I wish to bring to your esteem notice that i have idea 3g netsetter and i am quite happy with the service rendered to me. today when i was surfing the 3g balance was 270mb and i taught it being a last day i will recharge it online with 253/- for 1gb and i did the same. To my shock
the balance reflected was only 1026 mb and my previous balance was not added. I wish to bring to your concern that why my previous balance
was not added and deprived me 270mb surfing which is almost equal to 100/- I therefore kindly request you to look into the matter and see
that the 270mb is reverted back to my balance.with regards.
Myidea No:[protected]
My email id [protected]@yahoo.com
My phone no is [protected]

Dear Customer,

We regret the inconvenience caused to you. May we request you to reply to us with your complete account details such as Full name mobile no. and alternate contact number.

Regards
Idea Cellular

Idia — activate

I bring 2sim(01/06/2009) NO:[protected].[protected] today(05/06/2009 notactivate theSIM

very poor

im gaurav. belong to punjab. my idea number is [protected].actually this is my lucky punjab number. which i got 2 month before.In lucky punjub number i got life time validity and local calls rates 40 p per min and 2 number 10 p per min for life time .customer care gave me commintment for this. now they have deactive this scheame. after inqury to customer care they told me you have given request to deactivate this scheame . they are telling me lies . ihave not given this type of request. so please tell me what can i do for this. they done so wrong.

Idea — Balance deducted automatically

Rs.50 is deducted automatically.When i call to customer care they are saying its for wallpaper download.
But i have not downloaded any wallpaper.

Idea — ACTIVATION OF SERVICES AUTOMATICALLY BY IDEA

DEAR SIR,

MY MOBILE NUMBER IS [protected].

I HAVE TO DRAFT A COMPLAINT ABOUT THE IDEA SERVICES .
ON 24 FEB. 2010 A MESSAGE CAME IN WHICH WRITTEN THAT YOUR FUNKOO JOKES PACK HAS BEEN ACTIVATED FOR 28 DAY OF RENTAL RS30/-.
BUT I HAVE NOT ACTIVATED THIS SERVICE. WHEN I COMPLAINT THIS IN IDEA CARE NO ACTION WAS TAKEN AND MY ALL MOBILE SERVICE WERE BANNED.
WHEN I AGAIN WANT TO COMPLAINT IN IDEA CARE THEY ALWAYS REJECT MY CALLS.

IT WAS NOT OF FIRST TIME, SIMILARLY THIS TYPES OF MISTAKES ALREADY HAPPENS WITH ME.
SO I WANT TO COMPLAINT ABOUT THE MISBEHAVIOR, AND MISTAKES OF IDEA COMMUNICATION.


AT THE END I WANT THE "DEDUCTED MONEY" BACK IN MY BALANCE.
HOPE YOU UNDERSTAND MY PROBLEM AND TAKE IMMEDIATE NECESSARY STEPS TO SOLVE MY PROBLEM.

THANKING YOURS'

YOURS FAITHFULLY
BRIJESH KUMAR SRIVASTAVA
SONEBHADRA (U.P.)

Idea — Unnecessary Deduction

I was having balance in my mobile of Rs 24 on sturday night but next morning balanace was Rs. 2. I called up the customer care center but I do not get satisfactory answer.

Idea — Unnecessary balance deductions

Its disgusting to know that Idea Celluar deducts balance even when the phone doesn't support GPRS. I use a LG set that costs nearly 1200 bucks and doesn't have any GPRS facility. I had a word with the service centre in Navrangpura and the answer I got was something disgusting. They said the balance has been deducted because I used GPRS overnight, I explained that the handset I use doesn't support GPRS but still the same answer.

Disgusting, rubbish services won't recommend anyone to go for Idea.

Idea — unnecessary deductions

I keep on getting sms from service numbers after every recharge of my pre paid A/C I called the Idea Cellular Customer Care twice. Also, Rs 5 and Rs 3 are being deducted from my prepaid balance for some contest which I never subscribed. This is highly unethical. I HOPE THE T.R.A.I. DOES SOMETHING ABOUT THIS.

AN IDEA CAN CHANGE YOUR LIFE !!! :P

Idea Cellular — unnecessarily activating services and charging money

Hi,

My idea number is +91 [protected] ... I have deactivated music49 service on my account in the month of December. regarding this i had called your complaint number 198. I had a talk with Sonali and found her not at all cooperative. The technical support you have does not even know about the problems. I had sent a message to deactivate this service in the month of December only. I got a conformation message too that this service has been deactivated.
But a few days back i got a messages " congrats you have renewed for Music49 pack for just Rs 49 for 30 days. I have been constantly trying to report this problem at 198.

But the people there are not at all cooperative especially " Saurav and Shivank ". They when addressed with our problems misbehave with customer and often hung the phone up or disconnect.

What is this if a customer has deactivated a service why is it then that u on your own act smart and activate that service on his cell phone,just because you have rights to do any things with customer account .

The customer service offered by u guys are very poor.

Please Try to support and satisfied you customer by your service by his wish not forcefully.
I[censored] want to retain your customers try this by providing quality if service not forcefully.

If any action is not taken to my problem then I will be forced to switch to some better service providers and would also advice my friends to switch connections.

Please accept my complain and return my balance

Idea — VAS DEDUCTION

I AM USING IDEA MOBILE NO. PAST 1 YEAR , ON 30/01/2011 I RECEIVED A MESSAGE STATING THAT RS 45 DEDUCTED THANKS FOR ACTIVATING C BEAUTIES, HENCE I HAVE NOT ACTIVATED ANY SUCH PACK. THUS I REQUEST YOU TO REFUND THE C BEAUTIES PACK AND DEACTIVATE THE SAME.

REGARDS

ABDUL FATTAR

Idea — v.a.s.

Sir I M Use Idea Prepaid & My No. is [protected] Rajasthan..
please close all Value Added Services on My No...

Idea — Unnecessary deductions

I am being charged Rs 20.00 every 4 days for the wap services but i have never activated these services and my mobile is not GRPS unable - have called customer care but they not able to help.

Cust services is really pethetic, they place on hold for 20-30 mins and then disconnect call without even giving solution.

Request the authorites to takecare of Customer services (i have names of advisor who had disconnect my calls) or they will simply loose customers and also request to deactivte these Wapservice and make sure these charges are not deducted anymore.

I am a cust of Spice since last 8 years and if dont get satisfactory solution - unfortunatly i will have to do number port.

My mobile number - [protected]
Mohammed.

Idea — unnecessary deduction of balance

i have idea no [protected] from which my balance 110rs have been cut unnecessary on date 272011 i haven't activated any service . please return my prepaid balance. customer care is not responding to my complaint....

date is[protected] july 2011)

Idea Cellular — Money charged for service

I am using Idea GSM connection (mobile number [protected]). Recently I received a call that I have been selected for a free service for making local calls @30p/min from 5:00 pm to 10:00 am. After activating the service, however, I have been charged Rs. 81/- from my account. Please refund my money immediately.

Idea — VAS

Respected sir,
I am getting your services for last 6 MOUTH ..My mobile no is [protected](Prepaid customer)...I had incorrect deduction of charges on 05/01/2012...for without my consent...I went to your idea center for deactivation of VAS & reversal of charges

Idea — unnecessary service providing

Sir 13 Dec one landlines call received from me that might be promotional call ,i have not given any confirmation for activation any services,immediately they have send me sms your zeetalkies will be activated and Rs.100 deducted from my balance.
Second incident Happened on 17 jan 2012.After receiving promotional call the activated my dialer tone Rs.30 and Rs.15 total Rs.45 They have deducted from my balance.
Sir both the services i have not required at all,while contacting customer care they are not able to give satisfied answer,
I am using Prepaid mobile No.[protected]
I hope you will be taking necessary.action against service provider,stop cheating people from Service provider like Idea.

Regards,
Rajendra Salve

They are just activating the subscription after the call from Idea. I am loosing day 5 rupees unnecessarily. Same thing with my friend. I have called on 198 to stop and refund but they advised to send unsubscribe SMS when I have send SMS no effect. Then I activated DND for all. On my 4-5 call to IDEA 198 they stop to deduct. I think they have developed auto generated system to start subscription on just received of IDEA call. 011...

Idea — Unnecessary Deduction

Hello,
My name is Kapil Shukla living in Air Force Maharajpura Gwalior (M.P) and my mobile no: [protected]. When I spoke to the customer care they told me that you have requested the service but I have not used the service also not satisfied with your senior executives. Why the company charges the customer with unnecessary deduction. Just for the no reason the customer is suffering a lot of problems with the services of idea group following are details of my unnecessary deduction:
(1) Your IMS has been activated. Amount charged is Rs32 for 27days. Renewal charge is [protected]@1month as applicable msg from 54300 on 21 May at 7.19.07 pm.
(2) Your IMS has been activated. Amount charged is Rs30 for 1Month. Renewal charge is [protected]@1month as applicable msg from 54300 on 14 May at 7.19.07 pm.

(3) Your IMS has been activated. Amount charged is Rs32 for 27days. Renewal charge is [protected]@1month as applicable msg from 54300 on 21 May at 7.19.07 pm.
(4) Dear Customer, your concern for VAS is resolved. The Complain no is SR-1-[protected] but nothing is resolved yet.

Therefore, I request you to refund Rs62 to credit the main account of the customer otherwise we will compile to put this issue to the consumer court because the money matters a lot the customer how long the customer suffers and waiting for prompt action and hope the matters resolve the problem and better the service of idea group.

Dear Customer,

We wish to inform you that your complaint for wrong deduction related issue has been initiated with us; under reference number 1-[protected] and you shall hear on the same at the earliest.

Regards,
Idea Cellular

Dear Customer,

We wish to inform you that your complaint for deduction related issue has been resolved to your satisfaction. For further assistance, kindly contact to our Idea customer care helpline.

Regards,
Idea Cellular

Idea Cellular — Service not started

While I was travelling I received a message for resubmitting my ID proof. I could not react on time & the service was suspended. Thereafter on reaching my home I did resubmit proof, however even after 48 hrs service has not restarted. I am not able to speak to a customer service person. Even the website does not have the helpline number.

Idea Cellular — SERVICE NOT PROVIDED

Dear Ma'am / Sir,

I had subscribed for mobile connection from Idea Cellular, with mobile number being[protected], i had opted for 2 year advance rental plan and paid the rent at the time of buying the connection itself, while doing so I had given copy of my passport as my id proof for every thing address signature name etc. Unfortunately they keyed in wrong address on to their system and my address verification was negative, now they are asking me to deposit another 250/- to get the number activated. I have full correspondence with them if needed be I can send it across to you. Writing to all their departments did not evoke any positive response

Please help

Idea Cellular — Mental Harassment while porting a number from Idea

This is a third time where in my request had been declined by Idea while porting a services to airtel. without any proper reason and forcing me to take this action to write a complaint here.

There customer associate now talking very rude and even their manager disconnect Phone.

Ref:[protected] was confirmed by TL and as per his confirmation he assured that this will be resolved in next 4 hrs, when i called them again about 7 hrs later TL called Vijay Kumar talk to me and he was very rude and also not created a reference number and says he will not going to do that

Dear Customer,

We wish to inform you that your complaint for Billing related issue has been initiated with us; under reference number S1-[protected] and you shall hear on the same at the earliest.

Regards,
Idea Cellular

Is there any update on my query? If there is no update then close this number services till the bill generate of May-13.

Dear Customer,

We wish to inform you that your complaint for Billing related issue has been resolved to your satisfaction. For further assistance, kindly contact to our Idea customer care helpline.

Regards,
Idea Cellular

i also facing same problem . i am started my new service 2 days ago only and it is showing my unbilled amount Rs 1093/- rupees and same reply from idea helpline no. 198

regards
Ranjit Taware
+91 [protected]

Dear Sir/Madam,
Myself Tarun Prasad, using Idea postpaid connection (mob. no. [protected]) from last more than 2 years and now I am facing problem of billing this month from 15-AUG-2013 onwards. On 30-AUG-2013 i checked my unbilled amount and it was around Rs.200 only. Again i checked my unbilled amount on 03-SEP-2013 and it was out of budget, i.e Rs.2301/-. I request you to check and update on priority whether unbilled amout is correct or not.

Dear Sir/Madam
What unbilled amount means?

Am using idea network having the number [protected]. My company has issued this sim I used it from 16may 2014 while I call to 121 It Is saying that your unbilled amount is 9699.41 am so upset please immediately clarify my details. I need to know the call rates and unbilled amount.

How to pay the unbilled amount???

And what is it exactly???

how to check post paid bill details

Idea — registration

two days ago sim replacement in mahipalpur IDEA care center, but sim is not activate(registration ). pls help me. no. is [protected]

Dear Customer,

We wish to inform you that the services for your Idea number has already been activated. For further assistance, kindly contact our Idea customer care helpline.

Regards,
Idea Cellular

your idea customer care helpline operator says that he is unable to do anything regarding to my complaints.

Idea — GPRS ACTIVATED

MY NAME IS RAJEEV I AM USING IDEA NO. [protected] FROM MORE THAN FIVE YEARS... LAST MONTH SOMEHOW A SERVICE OF GPRS HAS BEEN ACTIVATED ON MY MOBILE BY IDEA ( WHICH I DIDNOT REQUESTED).. I TALKED TO IDEA CARE.. (THEY ARE ILLITERATE THEY DONT KNOW THE MEANING OF CUSTOMER CARE) BUT IT WAS WORST EXPERIENCE NO ONE ABLE TO HELP.. I DECIDED TO STOP IDEA SERVICES AND MAILED THEM THEN I RECIEVED A CALL OF MR SANJEEV HE LISTENED ME AND SAID SIR I WOULD GIVE A DISCOUNT OF RS220 PLEASE PAY THE BILL AFTER DEDUCTION RS220. I DID THE SAME.. FROM THAT TIME I AM RECIEVING DAILY CALLS FROM IDEA FOR BILL PAYMENT.. I GOT TIRED TO TELL THE CONVERSATION BETWEEN ME AND SANJEEV... AFTER THAT THEY STOPPED THE OUTGOING CALLS FROM MY NUMBER.. I TRIED TO GET IN TOUCH WITH IDEA OFFICIALS BUT I DIDNOT GOT CONNECTED IT SEEMS THAT THEY ARE LIKE GOD NO ONE CAN TALK THEM...

IDEA CUSTOMER CARE WORST AND BAD EXPERIENCE.. NO ONE IS THERE TO HELP... THEY TALK LIKE KIDS DONT KNOW THE VALUE OF CALL AND CUSTOMERS.

IF THERE IS ANY SENIOR AVALABLE AND READ THIS PLEASE PLEASE DO SOMETHING..

OTHERWISE I DONT ANY IDEA EXCEPT TO CHANGE THE OPERATOR,,

Dear Customer,

We wish to inform you that your complaint for Excess Charging related issue has been initiated with us; under reference number[protected] and you shall hear on the same at the earliest.

Regards,
Idea Cellular

Dear Customer,

We wish to inform you that your complaint for Excess Charging related issue has been resolved to your satisfaction. For further assistance, kindly contact to our Idea customer care helpline.

Regards,
Idea Cellular

Idea — lost

i have lost my idea number so you plz kindly block it

lost my number

Idea — lost idea sim

lost idea sim.so what can i do

i beg to say that my idea number-[protected] has lost .please my number closed.
yours obedintly
sumar singh

Tracing & Tracking the SIM
R/Sir,
I am submitting complaint for SIM of Idea and nuumber is [protected], which is registered as jitender rawat which have lost and a woman from charkhi dadri (haryana) using it cleaverly. Kindly try to trace & track him, inform and obelige me.

Your's
birender kumar

Idea — new sim

sim lock karne ka liya &new sim issue karne ka liya Rs. 150=00 MAG RAHE HE 'dhariya ' idea cente bhanderr IDEA CARE NE KAHA KI Rs50=00 fees ha. my mobil no [protected] he mare duara police station me report darg kra di ha. mary sim ko lock karne ka kast kare & return me mushe mail par inform karne ka kastkare

vinod kumar dubey
bhander distt. datia m.p.

Dear sir/mam
I Lost My Idea Sim Card Who's Number Is [protected] Please Block The Number To Pervent Its Misuse
Thanks
Karnail Singh

Dear Customer,

We regret the inconvenience caused to you. May we request you to reply to us with your complete account details such as Full name, mobile no. and alternate contact number.

Regards,
Idea Cellular

idea cellular service — Cheating by charging non asked for service

Hi,

I am using IDEA cellular service for a long time now. This week I observed that Rs 5 per day are automatically deducted from my pre-paid account. Went to IDEA care center. They checked up their system and told me that some LOVE pack was activated on my number and hence the deduction for Rs 5 day was happening. I told them that I did not asked for this pack nor did I said "yes I subscribe to this pack". The lady answered OK, the pack will be discontinued.

Then I asked "What about the deduction already happened for about 10 days". The answer was call 4444 (not a toll free number) and tell them about the deduction and they will reverse the charge.

My complaint is: The company is fradulantly enabling the packs which I did not ask for. Keeps on making money if the customer does not notice it. Then they make you go through long process and paid call to reverse the charges. This is cheating.

This has happened couple of times before also. I have heard similar complaints from other people. There were letters in Daily Sakal Pune making similar complaints.

I appeal to other people who have faced similar problem to make lot of noise about it. Perhaps should unite and burn IDEA sim cads in front of IDEA care center in the presence of press and TV.

dear sir i am A.VAJRAVELU reside in mysore i am using idea for more than 10 years my idea number is [protected] i am in post-paid plan . from more than 6 months my bill contains internet charg as 499. i had registered my complaint i had got refund amount for paying 499 but now again the bill contains internet charge as 499 if this happens we like to file a complaint against idea . please register my complaint

Idea — Cheating Clients

I am an IDEA user. I didnt subscribe any services from IDEA but i am receiving regular messages from 51936 for which my balance gets deducted everyday and when i called customer care they were unable to tell me the mode of activation and said we will refund the amount charged, which is not yet received....
without customer permission idea activates the services for which customer has to suffer a lot....

Idea Cellular — Cheating service from Idea Cellular

I am Linto Joseph , having idea maharashtra range postpaid connection
no:[protected]. I have taken this service on 18/12/2010 . After the 4
days of the connection approval, you have barred my connection with
out any information . When I called to customer care, I have received
the information stating that , My verification has not done ,so they
denied my service. After one day I have given the verification and my
number has been activated suceessfully. The same feedback I got
through message and idea customer care too. But unfortunately again my
number has been suspended on Dec 31st 2010 night around 9 o clock. I
had any option to call idea customer care becuase i am very new in
Pune and My number was completely out of coverage, more over all idea
show rooms were closed during these days. I faced a lot of diffulty
during this new year day and finally I met one guy on road
,fortunately he had Idea connection.

I called to 12345 idea customer care and spoke with Mr. Ajay Sontkk
regarding my issue and I got information from hime stating my number
got suspended due to negative verification, which had done positively
at first time. And he called to back end team and my number has
acitivated on Jan 2nd 2011 evening 6 clock.
Also
I got the feed back frm Ajay that it was positive verification and
the deactivation was mistake. Due to this unnecessary deactivation
and I had around RS 50000 loss. Kindly requesting you to do the
necessary action before I go to any legal activity.

I have mailed the same issue many times to Idea officail mail Id : [protected]@idea.adityabirla.com many times . Even I have visited idea Nigdi customer care office many times regarding this issue. They are not even taken care my issue. Finally I have planned to change postpaid to Prepaid connection As per their instruction it has to take only 4 days , but they have taken 8 days to do it . More over for 2 days they barred my postpaid and prepaid connection with out any reason . The same time I have gone to out of station and I faced lot of problems during these days .

Finally my additional paid amout not even transferd to prepaid account after 6 days the request given. Also Rs 300 rs online recharge in Idea website amount not credited in account after 24 hour .

I am very much unhappy with their services and mentally and business related issues made me Rs3,00000 loss because of Idea irresponsibility . Kindly requesting your notice on this issue.

Thanks
Linto Joseph
Ph: [protected]
email- [protected]@syntelinc.com

Dear Customer,

We tried to call you but the contact could not be established. Kindly confirm your alternate contact number so that the concern can be resolved to the best of your satisfaction.

Regards,
Idea Cellular