Idea Cellular Complaints & Reviews

Hello ,

Yesterday Mar 28th i got a call from Cust care asking to subscribe IDEA TV , i opted it,
There after i could't get the IDEA APP downloaded,
I called IDEA CC 5 times and each one says he dont know, how to get the app downloaded.

My question is when you can call asking us to opt for a service,
Its your moral Obligation to call back and ask wether the service is working if not help customer to fix the problem.

Thanks & Regards,

Balakrishna
[protected]

I have just received that mega pack has been activated and 49 rs have been deducted. I have never requested for this and want the deducted amount back.

bought Idea 3G data card, from 20th Feb and my data card was activated only on 22nd Feb. My idea number is [protected].

I have selected Rs.750 unlimited plan usage with Internet speed 7.2 Mbps up to 5GB after that 256 Kbps but the plan is unlimited.

But by mistake from IDEA, my plan is activated as limited plan (max.5GB) so i got a bill for Rs.449 for last month for using just one day (for 22nd Feb). For this month, I received bill for Rs.892/- (including Rs. 50 for not paying Rs.449/- last month).

Actually I need to pay approximately Rs.850/- per month that is my actual amount (Rs. 750/- including all taxes) if my application was correctly activated by IDEA.

My connection now terminated from last 10 days, I keep on follow-up with idea representative, but there is no action so far.

i am an idea customer help mein finding my puk no.as i have blocked my pin no.my mob no is [protected]

my name is shivam grover iam acustomer of idea telecommunication company i have a peroblm regarding this company. i was interreact with tarun a who is a customer care employee iexplaind my peroblm him that my balance is deducted from my sim with that i was suffered from lot of inconvienes whenn i reqested him for submited my complaint regarding it . he used harsh language . please help me regarding it .. my number is [protected] and my balance deduct is 25 rs... please help me am help less and also take serious action regarding tarun..

I have been getting unauthorised text messages & debbit charges from IDEA. When I call customer care, their default response to me is "this has been activated from your side". In the last 14 days, I have got 3 text messages from IDEA as :

1 > 13th March : text message received for TV PACK activation which I never asked for & resulting in a DEBIT CHARGE of 49/-. After reporting it to IDEA I got a COMMUNICATION ID 25841505.

2 > 24th March : text message received for SERVICE TEMPTATIONS which I never asked for & resulting in a DEBIT CHARGE of 49/-. After reporting it to IDEA I got a COMMUNICATION ID 25979292.

3 > 27th March : text message received for DOWNLOADING XINLABS VIDEO which I never asked for & resulting in a DEBIT CHARGE of 99/-. After reporting it to IDEA I got a COMMUNICATION ID 26025318.

Would appreciate if this can be looked into.

Regards,
Amit Karnad.

Dear sir,on 22-03-13 idea cellular has automatically deducted Rs 19 for mobile tv activation without my request and Rs 20 for downloading lauren from techzone without visiting the site also.I lodged a complaint on 23-03-13 for both the deduction but they only considered for mobile tv activation and other one discarded,SR-[protected] and told me before 08 PM ON 26-03-13 money will be refunded but on 26-03-13 morning they deducted another Rs 39 for renewal of mobile tv activation,when i contacted customer care they promised me money will be refunded by due time and date.now only they have refunded me Rs 19 but after that i am not able to contact them because CCE is not reachable,my phone is barred.

Sir today i travel from bareilly to Delhi to Amritsar,while traveling some one picked my pocket from Delhi and in my pocket i have BLACKBERRY mobile,it is stolen by someon
e pls help me o find it,here is a no.
Idea-[protected]

pls close this numbers,i shall be highly thankful to you for this help.

Hello,

My Idea number is - [protected] (Corporate Number)

Yesterday I found that outgoing on my corporate number [protected] has been barred without any prior information. I did not receive any notification in any form to make a partial payment. I called up Idea customer care and talked to CCE Sunil Thakur and supervisor Amjad Khan. I did not get any help from both of them and they keep asking me to make a partial payment and did not give a heed on what I wanted to say. I asked them how can you deactivate outgoing on my number without any information to which they had no response and keep asking me to make the payment. I asked Amjad Khan to lodge a complaint regarding this and give me a complaint number but he denied straightaway. I asked contact information of Nodal Office to which he denied having information for the same. How can a supervisor does not have contact information of Nodal Officer? It's strange and a very very poor customer service. Amjad Khan provided contact details of Appellate Authority but forgot to provide the timings of calling the Appellate which I added later. Such a poor representative of Idea Customer Care.

Because my outgoing was barred without any prior information, which is illegal, so please immediately activate outgoing on my number [protected] and I will make the payment thereafter. This action of barring outgoing services without any prior information is a harassment to consumer and also leads to loss of time and money. As per TRAI 's Consumer Handbook - "When the usage and other applicable charges reaches 80% of the credit limit, an intimation to this effect should be provided to the subscriber". Please refer to the TRAI Handbook at http://www.trai.gov.in/WriteReadData/userfiles/file/measuresto%20protectconsumer...⇄ and go to page number 24 and read the content of section "Credit Limit For Post-Paid Subscribers". If you would not activate outgoing service immediately, I will take this issue further to Telecom Ombudsman.

I am Md.Sharique I lost my idea sim along with the cell phone on the21.03.13 with last recharge of Rs 220 around park street area please block my sim my number is [protected].

My coin box No [protected] It is Used for Police Training School at Pudukkottai dist.I asked that the Idea coin box agent for recharging from last 4 days due to inconvenient for training constables to conduct some urgent matter convey to their family they are not used cell phone under Training period that onty I asked. But nobody can responding through phone. Many more time I have made complaint. But i don't no who is the right person to complaint. Kindly help for the same and do the needful.



conduct No. [protected]
email : mgravi.[protected]@gmail.com

Name:Clinton Babu
Mob No:[protected](Idea)

On 3rd feb 2013 i've recharged for 14rs gprs. When i was checking the gprs balance it is 710mb valid till 13th march 2013. I've started using the service on the very next day and by evening when i was checking the main account and special account balance, it was zero.

On the time when i was recharging i was in kerala and the sim is from karnataka, so if i'm calling the customer care number amount will be debited because of which i didn't make a call. As soon as i reached karnataka. I made a call and they said they have understood the problem and will get solved within 24 working hours. I've waited and got a call from them. The resolution which they have provided that very unfair, telling me that the validity is only for 7 days, and when i was checking the internet balance it was showing same 710mb till march 2013.

I've continued calling the customer care for rest of the weeks and the problem didn't get solved.All the time i've got the same answer that the issue have been given to the escalation dept but i've never got a call and the issue didn't get solved.
When i've called on 12th of march, the call have got connected to escalation dept. and i've got the same reply like, within 24 hours the problem will get solved.
By 13th of march the gprs balance have got over.

Finally today 25th march 2013 I made a call again. I've got connected to Sivaprasad, one of the customer care executives.His reply is as follows,
"when you have understood that the amount is till 13th of march 2013 you could have called to the customer care number on that day itself." My question was, why should i waste my balance when the problem was with their end, ie, if I'm calling to the customer care from kerala i'll be charged 1.50ps per minute. And he was not allowing me to talk. Finally kept the call without solving the problem.

I almost lost 40rs + 14rs for believing Idea. And I could find this as the worst telecom network provider and never take a connection of it.

I'm waiting for some one to take action against the bad service Idea provide.

To: shashishekhar.[protected]@idea.adityabirla.com; [protected]@idea.adityabirla.com
Subject: Customer complaint

Hello,

My mobile no. is [protected]
On 15 March 2013 I recharged for Rs. 148 and Rs.500.
But the internet usage was charged not as per Rs.148 plan and Rs. 500 were consumed for internet usage.
Recharge of Rs. 148 was done first.
Thus I am not given benefits of recharge of Rs. 148 and Rs. 500.

This point was taken with your idea gallery near Symboisis Institute of Operations Management, Nasik on 21.03.2013 and 22.03.2013
This point was taken with complaint no.[protected] also.
After registering complaint I got call from [protected] and your representative asked me to contact to this email address.
Details of transactions are as below:
15-Mar[protected]Mar-2013) TO TRANSFER
INB Idea IDEA_RECHARGE Paymen MSBI[protected]IGG9508905 TRANSFER TO [protected] BILLDESK TRANSACTION A 148.00

15-Mar[protected]Mar-2013) TO TRANSFER
INB Idea IDEA_RECHARGE Paymen MSBI[protected]IGG9539684 TRANSFER TO [protected] BILLDESK TRANSACTION A 500.00

So please refund Rs. 148 + Rs. 500 in my account on immediate basis.

Regards,
Mandar Puranik
Mob: [protected]

Sir my complain is against to idea mobile operator he is my balance cut with out my permission in night i call to customer care 2 times but he says call you after 4hour i do again call 5 hour he say call 4 hour

Trace Out this No.[protected]. It is a nuisance call frequently disturbing in overall ramanathapuram region. please trace out and infirm me or email me the contact address.to the following id

jaleel.[protected]@gmail.com

Query regarding wrong GPRS charges applied for 16-Feb-13 to 22-02-13 period (IDEA)

My idea post paid number is [protected] and I am using infosys 250 cug plan.
I got the bill of previous month. Where I am seeing wrong GPRS charges being calculated. I had made a request to change my plan between the billing cycles but both the plan having 512 mb data usage and I used only 330 BM for complete month.
Idea custcare is saying that this plan was activated on 22nd feb but services was start on 22nd feb mid night. Before activating new plan there was old GPRS plan there which was having same data usage. So in the complete month there was no period where I am having with any data GPRS plan. So there would not be any charge for this period.

But as per prorate basis I am eligible 16MB per day means 16*7 = 112MB. And till 22st Feb I used only 60+MB data.
Please check why there is a charge applied when for this complete period I had a 512 mb data plan.

All these wrong charges applied for the periods of 22-feb-2013.

22-Feb 10:47:28 internet5 28.230 16.480 44.710 0.100
22-Feb 10:47:28 internet2 35.960 186.750 222.710 0.460
22-Feb 10:57:08 internet5 42.930 43.410 86.340 0.200
22-Feb 10:57:08 internet2 660.040 2286.380 2946.420 5.920
22-Feb 11:45:36 internet5 58.260 41.370 99.630 0.220
22-Feb 11:45:36 internet2 198.500 565.910 764.410 1.540
22-Feb 12:42:27 internet2 820.170 1714.340 2534.510 5.100
22-Feb 12:42:27 internet5 176.750 104.030 280.780 0.580
22-Feb 15:42:27 internet5 34.430 21.270 55.700 0.140
22-Feb 15:42:27 internet2 124.740 146.560 271.300 0.560
22-Feb 16:28:21 internet5 105.250 93.800 199.050 0.420
22-Feb 16:28:21 internet2 342.750 779.970 1122.720 2.260
22-Feb 19:28:22 internet5 41.830 31.590 73.420 0.180
22-Feb 19:28:22 internet2 173.220 865.850 1039.070 2.100
Hoping for the positive response.

Dear sir
i am a usser of idea cellular post pain mobile connection no.[protected],i got the bill of 23jan to 22 fab 2013.but we find the error in bill he charge two time six monthly advance rental charge and also charge the dec-2013 bill amount which is pay by me and have the deposit slip.many time i give the complaint form personal idea office and customer care but still not attend the complaint and bill is not correct and connection is bard right now.
so please do something .
with regard
amrendra kumar dubey
mob.[protected]

Regarding complain with chhaya comunication[idea cellular] shop no 111 sec 26 noida... That franchise owner is Ms. Chhaya bansal.
That case is today i will barred my postpaid mobile no without any reason&complaint and without any communication for yesterday 4.34pm.
than i will check with customer supourt officeer Mr.Rahul. he said ur no is dissconceted direct to chhaya comunication..
so i will requset u pls check with this complain and take back this franchies for pathatic people.. and it willl take action.....
and barring id no is C1-[protected]


regards
varun agarwal
[protected]

hai sir my name is t. veeranjenaya kesava i newley take idea postpaid sim one motn back but still no active the sim , i am asking the staff but no reply i give all douctmes . my no is [protected] i pay the money also my anthor no is [protected]. so plz help me sir

Network of idea in kolkata is very bad....the customer care people are useless they put me on hold and disconnect the call....im getting irritated now.

...[protected]@yahoo.com