Idea Cellular Complaints & Reviews

Idea Cellular — GPRS not a feature of Navigator phone

On 8th Nov, 2008, I walked into one of the Idea Outlets in Hyderabad to inquire about the GPRS services provided by Idea. The agent gave all the information and suggested me to take a connection. I informed the agent that I would be using the connection only for GPRS since I already have 2 other numbers to fulfil my needs. I clearly informed the agent that I would not use the Idea connection for any other purpose. The agent showed all his cinema, that all the sales agents do and forced me to take a postpaid connection. Informed the agent clearly that I do not need a postpaid connection since my other 2 numbers are postpaid numbers already(however, the service provider is Vodafone). I clearly informed the agent that I need a prepaid number because it is pretty cheaper in prepaid than in postpaid. I gave my cell phone model, Nokia 6210 Navigator, and asked him if it is compatible with the GPRS provided by Idea. The agent did some research and after 10 got back to me and it will work. The agent promised me that he will activate the number in 10 mins and activate GPRS in 12 hrs and req. me to call customer care after 12 hrs and confirm the details. On his word, I took a prepaid connection immediately by paying Rs.400.
The next morning when I called the customer care, the cust ser. agent said that it is not at all an Idea number and the number could be either from a diff network or a diff region and hung up abruptly. I was on hold for over 5 mins and I spoke with an actual person for not even 20 secs.
The next day I contacted the agent in the Local outlet, he said it is activated and the cust care people have to activate it from their end. Called back cust care again, and this time the agent said, the number is not registered yet and will have to wait for another 24 hrs.
And, this went on for over a week. Finally on 22nd Nov, 2008, I called back customer care again. The agent said, he will send the settings to my email and req me to call *234#1# and that will activate GPRS on my number. It did not work. I called them back immediately, the next agent askeed me to call *234#304# and assured me that GPRS will be activated in 24 hrs. told the agent that the call is not even completed. He said server is down and will have to wait another 12 to 24 hrs. Tried again several time. no go.
The same crap went on and on.
On, 25th one of the said he will register a complaint on my behalf and gave me the communication ID 59890871 and promised me that it will be activated in 24 hrs. Waited for 48 hrs and then, called back again. Each time I called they me a new communication ID and new number to dial to activate the GPRS.
This went on till today, 9th of Dec 2008. I called back the customer service and they said,

NOKIA 6210 NAVIGATOR IS NOT COMPATIBLE WITH GPRS AND IT DOES NOT HAVE AN OPTION FOR GPRS at all.

That seemed to be funny, and I asked for an escalation. The team leader came up said the same thing. I told him that I have been using GPRS in the same phone. He put me on hold for 5 mins and got back and said, he contacted Nokia Priority and checked online and still says the same thing.

THIS IS ONE OF THE INSTANCES WITH IDEA.

Earlier, I had Idea postpaid. I applied for 5 postpaid number at the same time and out of which only 1 number was activated in 1 month. And, the best excuse is that only 1 number can be approved in a span of 1 month.
I cancelled all the numbers but they did not return my activation charges for any of the numbers when they did not actually did not activate the numbers. I did escalate the matter to the manager, but nothing has been done. I also sent a mail to their complaint box. This happened an year ago, but things did not change till date. Rather, they are getting worse.

When this is the service they provide, no wonder they cannot sustain the market for any longer.

MY REQUEST TO ALL... NEVER GO FOR IDEA OR AIRTEL... Others are better.

Regards,
Natesh

i am using idea last 2years it was prepaid after that i have decided to covert it to postpaid, i was in need of blackberry feature in which it required a postpaid connection . My blackberry plan is 299 per/mt in which gprs will not work. By knowing this plan i have activated this feature on my idea number [protected] . Now i am Getting problem the billing done by IDEA Cellular LTD, idea mobile services is charging me gprs using charges . which is not possible when a customer is having a blackberry 299 per/mt plan . I have conformed again from blackberry customer care about this plan they have replied same, that on this plan gprs will not work . I am in problem i have made so many calls to idea customer care 12345 they move me forward by saying that call 198 to make complain, when i have called 198 they moved me forward to call 4666 reguarding gprs, when i have call 4666 they moved me to idea local office because they are not able to generate my bill detail . I have made my complain to idea local office, but my complain was closed by telling this charges are correct . I am Too Much Mently disturbed what To Do? please help me

sir,
im am getting msg from a no-which makes me disturb, as i think some knwon person is doing this.i wwnt to know the owner of mobile=the no is-[protected].

Idea — deactivating a service

when i dialed *123# to know my balance i saw an advertisement
" to receive jocks dial *567*243# rs 10/ week.
i dialed it. Now i am struggling to deactivate it . please help .

i wanted to activate my dialer tone but i am unable to it beacuse it's customer service is relly bad always busy ...they should work on it whatever they says always YOUR CALL IS IMPORTANT TO US ...PLZ PLZ help me for deactivating my dialer tone.

Idea — using the same number after i deactivated

Hi friend
I m using idea service since 5 year
now the KAITHAL IDEA RETAILER I, KAMAL TELECOM, PEHWA ROAD KAITHAL
i had a postpaid connection which i had to deactivate due to poor services but the retailers had not given me any refund after submitting the bills this no. is in my fathers name [protected] and any calls made to and fro this no . was paid by me till date 13 april after that i am not using it because shop keepr /retailer has forcifully taken my sim card without my permission
i even want to make a written complaint to it where do i make a complaint in haryana IS IT in SONEPAT IDEA OFFICE
THANKING YOU in early.

Idea — my value added service

Sir I have activated miss call alurt service on my mobile([protected]).But it could not activate .then i complained custercare.He registerd my complain.but i still faced this problem.Then I complained three time more.Dispite of my comlain they didnot take any action.I m very worry from this service.here consumer request is not given prirotery by custmercare.
Activated date 23/05/2010
Bilance reduced=15 rupees for one month.
Complain numbers are "[protected]","[protected]","[protected]" and "[protected]".
Therefor request u please kindly take action of my complain.

Idea — value added services

sir
i am a idea subscriber([protected]). they have activated some value added services on connection from April without my consent. they have deducted huge amt from my balance without my knowledge. they have said that we have made a call to you for activation of services(voice guided call). but i haven't allowed such activation. pls look into this matter and put some control on them.

thanking you
naresh kumar

Idea Cellular — Cancellation of Value Added service

Dear sir
I Dr Vijay Patil, am post paid subscriber of Idea Cellular ( Maharashtra Circle)
Had accidentaly activated Valu added service "marathi Shayari- reginal language poetry" on my number [protected], I then immediately requested for cancellation of the same in month of Apr 2010. The service provider has charged me Rs90 monthly for the service.
The service is still active and is being charged !

After complaining to cust care, email, and through outlet several times they say that it has been deactivated, I am still recieving the funny stuff !
There is no response for the complaint now as it shown deactivated on their system !

Since the cancellation of the service was requested in Apr 2010 will I be able to ask for refund of the amound charged for that service. Please guide me about where should I lodge complaint.

Thanking You.
--
Vijay Patil

Idea is very bad customer service in our world.
I'm cheating some day of our service.
Please cheating service stop.

Idea — deducting amount for vas service without my subscription or request

Dear Team


Sir My Name Is Mujahid Khan My Co.no.[protected] sir thish no.balance dedact to 30/-r.s without resan i am not activet ane srevice so plz.chake & do needfull

Hi
This is Umesh jain my contact no. [protected], I want to deactivate my value added services but the music portal & devotional portal system does not direct me in a proper manner nor is the customer service representative available. It seems to be taking people for a ride. It just shows how careless a company can be... i had already
complaints of my value added services deactivate but cutomer care send me msg on dated[protected]Dear Subscriber, there isa maintenance activity being carried out to help serve u better Request u to try after some time we regrate the inconvenience, But dated[protected] again same Balance deduct in my number - [protected] and my value added service is not deactivate now .

Hi
This Is Dharam Pal my Contect No [protected], I want Deactivate my Value Added Services

Regards

I am Prasanta Maiti holding prepaid Idea M.No [protected]. My complaint is without my request or knowledge Idea activated service ” Box office portal” and deducted my balance.

I spoken idea customer care related this, he was not able to give satisfactory answer why idea activated this service without my request or knowlege. i requested him pls write my complaint and give me reference no. He replied me that i forwarded your complaint and reference no, you will get on your mobile within one minute. But till time i did not received any reference no of my complaint from idea side.
It is very serious matter without request or konwledge of subscriber idea activating value added service and deducting balance. such activity of idea. Idea reputation
will go down you know……
plz deactivate it...



Thanks

Idea — deactivate value added service please

please deactivate or unsubscribe my value added service, it charge rs.20 per week. When i use internet in my mobile n recharge then balence is automatically low without any call n messege. Please unsubscribe VAS quikly as soon as possible. If not then i close my this number. Please yaaaaaar........

Hi
This is RAHUL my contact no. [protected], I want to deactivate my value added services

HI I WANT T DEACTIVATE MY SERVICES OF VAS07 MY NO IS [protected] NO ONE TELLING ME WHICH SERVICE IS USEING BY US ON MENTIONED NUNBER. WHAT EVER ITS IS I DO NOT REQUERED IS SERVICE.

SO PLEASE DEACTIVATE THIS SERVICE
THANKING YOUR'S
SHREE RAM
(B-452 D.D.A COLONY CHOWKHANDI
NEW DELHI-110018.)

hi im salvino mobile no [protected] Idea has actvated VAS on my mobile English Seekho Subscription. Each day my bal of Rs 3 is deducted. I m fedup of this nonsense i m thinking t change to some other sim card but i dont want to lose my number. I f any one can help me plz do sms or send me an email [protected]@yahoo.com

Idea — after request of deactivation vas has not been deactivated

i m saurav kumar sadhu customer of idea cellular services posting complain writing that after requesting of deactivation of value added services named timepass service on 2nd mar 2011 it has been again renewed for one month on deduction of rs 30 on 4th april 2011 from my account. plz take appropriate action against customer complain services and refund my deducted money.......

Idea — after requesting not deactivated value added services

sir, i m saurav kumar sadhu, an adea prepaid customer having mob no [protected]. on 2nd march 2011 a value added service named "timepass service" has been automatically activated on my no and 30 rs has been deducted from my account. i have complained to customer care and i was refunded the 30rs and i have told that the service will be deactivated. but sir on 4th april 2011 again the service is renewed to my mobile number and 30 rs has been deducted. i talked to customer care but i m dissatisfied with their dealing, plz take appropriate action and get my deducted money refund with deactivation of the said value added service.

hi i am vipul bhandari my idea cell number is [protected] I want to deactivate my value added services but the music portal & devotional portal system does not direct me in a proper manner nor is the customer service representative available. It seems to be taking people for a ride. It just shows how careless a company can be. also in my bill they have charged me for mms and gprs of which i haven't used. if you can't pick up the call you can start it through sms service beacuse no one has this much of time to wait for your enjoyment and also you are charging it for 50 paise for 3 minutes, you are requested to de-activate premium charges

sms
DEACT(your service name) without space to 155223

http://www.gadgets-priceinindia.blogspot.com

I am pramod kumar
i using idea service but my balance id dedected on my number is [protected]
5rs per day, so i requestes my VAS service is deactivate. thank you.

hi
This is MANISH VERMA my contact no. [protected], I want to deactivate my value added services but the voice portal system does not direct me in a proper manner nor is the customer service representative available. It seems to be taking people for a ride. It just shows how careless a company can be... i had already complaints of my value added services deactivate but customer care is igonre it very much . i had been complaint them from 2 month and it is very socking tht no response is given and like this they r cheating to lot of people in country ...it seems very bad effect on this company ...i my family i hve more than 30 numbers o[censored]r company...i[censored] r going to do like this we hve to deactivate all the numbers...so i request u to deactive vas from my number...and stop cheating people

Idea — service deactivated

i had taken a idea prepaid card from idea gallery and also submitted the documents and the service was start after some days my service got barred reason asking to submit the documents again without giving any notice and when the service is barred NO INCOMING OUTGOING AS WELL AS NO TO CUSTOMER CARE BUT WHEN YOU DO THE RECHARGE IT WILL BE DONE IT MEANS THIS IDEA COMPANY IS A BIGGER FRAUD COMPANY WHEN ALL THE SERVICES ARE BARRED THEN RECHARGE SHOULD ALSO BE CANCELLED THIS COMPANY IS JUST TRYING TO HACK THE MONEY

What is wrong with IDea i had to change my old number [protected] now i am using another number and i cannot deact another value added service on this number.. i had to change my old number also due to this value added service, who the [censored] wants some jokes or some stupid one liners for 30 rupees of valuable balance.. how can they activate it so easily and a customer has to go for dying efforts to deact these services uits just stupid!!

Idea — Remove VAS Service & Dialer tone Deactivation

Hello Sir,
My Mobile no is [protected].
Plz Remove VAS Service & Dialer tone Deactivation

persnal

gdssfgk.k yu.kkjoihdryry

DEACTIVATE VALUE ADDED SERVICE

Hi
This is Kolahe From Nagpur my contact no. [protected], I want to deactivate my value added services but the music portal & devotional portal system does not direct me in a proper manner nor is the customer service representative available. It seems to be taking people for a ride. It just shows how careless a company can be... i had already complaints of my value added services deactivate but cutomer care send me msg (Dear Subscriber, there isa maintenance activity being carried out to help serve u better Request u to try after some time we regrate the inconvenience, But dated[protected] again same Balance deduct in my number - [protected] and my value added service is not deactivate now .

Dear Sir,
amount deduction for value aded service without my permission from 1 week, Please Deduct It
email:mohan.[protected]@gmail.com
Mob:[protected],

With Regards
Mohan.N

Idea — request for deactivation of a service

accidently i subscribed a service "tashan" on my mobile no. [protected], i want to unsubscribe this service from many days but the customer care executives are failed to do so

DEACTIVATE IDEA GPRS ON MY NO [protected] PLEASE DO IT FAST

Deactivate Idea jump games on my no [protected] pls do it fast

Pls stop my VAS Service immediate due to loss my prepaid account balance.
My Cell NO- [protected]

Hi Sir,
I wondered without activating the music pack you have been debited my amount from my prepaid mobile service. SMS to 155223 also unable to send for deactivating the services of Music Pack.
i feel this fraud from idea cellular net work.

Sarathbabu
[protected]

please solve the network problam

Dear Sir,
This is to refer our number of earlier correspondences regarding poor network coverage.call dropping in sarrafa bazar,punsari bazar,punjabi market etc.I am compelled to take the matter again to your kindself. You have been assuring us for about six month but till now nothing concrete has taken place and the problem still remains unresolved. When your marketing executives,engineers and related persons contacted, We are assured that within ten days this problem will be resolved but this period of TEN DAYS seems to be unending This mail may serve as a reminder for the earliest possible resolution to our problem. Kindly oblige your committed and loyal customers by solving this tedious problem Thanking you Your sincerely
GIRISH KUMAR [protected]

Ideacellular — sim cancellation

i have take a sim in idea office.that no is [protected].i am out of station fron 2 months.when i back chek the no is not working.i went and asked the idea office staff about my sim bolking. they says that u r number is blocked .i am asking without informing to customer how they can block my no.

the company is not giving importence to the customer whois uing the idea sim from last 7 years.[protected]

I have an IDEA sim card [protected] which I lost. Kindly let me know how I can cancel it.

Sandra

i want to cancel my mobile number [protected], because i lost my mobile
on 13/10/2012. My name is Aruna kumari. please cancel it immidiately and
give me message to my husband's mobile i.e., [protected].

Thanking you,


T Aruna Kumari..
Vizag..

Idea — Complaint against DND IDEA

Dear Sir/Mam,

I am very much disturbed by unwanted messages from TM-ISKCON / TA-ISKCON.
Even i have registered for IDEA DND in Year 2007.
I have forwarded a complaint against IDEA DND on 18-Sep-09, then Again one more Complaint on 04-Oct-09, but still i am receiving unwanted messages from ISKCON.

Please provide some solution at earliest.
Your earliest solution will be appreciated.

Thanks & Regards,
Yogesh Singhal

I am also a Idea Celluar Customer and registered in DND. But I am also getting calls from [protected].


Idea does not take any action against them

SIR. MERA MOBILE NO.[protected] HE OR USAME MEJE SMS BAND KARVANA HE. TO PLEASE SMS BAND KAR DIJIYE.

SIR,
I WANT TO UNSUBSCRIBE FROM SMSGUPSHUP.COM & IT'S ALL SERVICES MY NO. IS [protected]
REGARDS

Mayur

I WAS CHANGED TO IDEA NETWORK THROUGH PORTABILITY.
IT WAS NOT ACTIVATED TILL YET.
MY NUMBER IS:[protected]

Resp. Sir

I have lost the mobile and I am sure that it has been taken by some one and the number is currently being used in local. MY NO IS [protected]


For any queries you can reach to me on my Mobile number [protected]/[protected]
Please revert at the earliest

Thanking You sir,


NIYOJIT PATIL
NEAR JAIN BASTI
A/P.- INGALI
TAL.-HATKANANGALE
DIST. KOLHAPUR
MAHARASHTRA

Idea Cellular Mumbai — Barring of number

SUBJECT : DISCONNECT OF MOBILE NO WITHOUT GIVING PRIOR INTIMATION.

I am using my Idea Mumbai no [protected] for the past Two years. On 30 Dec 2010 my no was temporary gone out of service and IVRS system told me to contact Costumer Care of the Company. When i contacted the same I was told to submit my document once again. When i inquired on which basis i told to that, i was informed due to Govt directives. When i told them to register a complaint to disconnect my number without giving prior intimation they told me that you must have got call from our customer care. But on ground reality i did not get any call or message from Idea and convey the same to them and they did not register my complaint in this matter, although i agree to submit my documents to company retailer or nearest Idea outlet.

I have purchased IDEA NET SETTER for Rs.2000/- I can browse websites easily. but when downloading the speed is from 10 to 12 kbps. I am living at VILLUPURAM district in TAMILNADU. PLEASE INFORM TO INCREASE THE DOWNLOAD SPEED. mY E MAIL ID ; [protected]@g mail.com. thanks.