Idea Cellular Complaints & Reviews

i have opted for Idea post paid connection on promise of lucrative talk time schemes (since i am a defence personnel). After a week of services, i was told to pay Rs 700 so as to be able to avail the services. I immediately wanted to surrender my connection to which they said that could not generate the bill for 7-10 days. I waited for the month of may without any further services. When the first bill came it mentioned a usage of mms for Rs 537 on 17 may 10 from 1542 hrs to 1642 hrs. i had not option but to pay up as i did not want Idea to write to air force labelling me as a defaulter. I am convinced that i had not availed any mms services during the period i had this connection. i shall be oblliged if Idea Cellular clarifies as to what mobile IMEI No i had used and the exact services i had availed if any at all.
My Account No is .....1.30050356 CELLULAR NO [protected].

Idea Cellular (prepaid) started giving per sec call from last year. I had taken 2 numbers. [protected],[protected]. Number being in series , were used by my father and myself. All of sudden we started getting some jokes and cricket updates without activating any service. Since we are heavy users we never use to check balance.This went on for 3-4 months when I realized that they have been deducting 10 rs per day for some stupid daily pack of theirs. Immediately I called up their service center had a heated discussion and got all EXTRA services dis-continued. To my utter dismay I got an sms at the month end that they have deducted some 50 rs now for VAS. This left me furious at no end. Its not about money, but the trust that I have in a big company.

Are these people THIEVES. Just because we don't want to change the number, they are literally stealing the money. Customer care is so pathetic that they keep on repeating same lines which is utter non-sense.

I think and hope that a big brand like IDEA doesn't need to retort to these sort of things to earn money. Else they should declare themselves as thieves as first place.

Hi,
I was using your netsetter service for around 7-8 months. After 7-8 months, as it was of no use thus I requested to disconnect my service.
Your customer care officer called me and ask me to convert to Prepaid, I denied for it.
Then another customer care officer called me and told me that we can convert it to a regular prepaid card. I agreed on this.

Then on August 11, 2010, I visited your Law College, Pune CCC for migration and clearing the postpaid bill.
I still have not received my deposit of Rs. 250 paid at the time of activating netsetter connection.
The lady there gave me a SIM card and told me that it will be activated by August 16.
I made a top up of Rs. 10, but no service.

Then yesterday I visited the Law College CCC again. She asked me to recharge for Rs. 201 for activating Life time card.
I paid Rs. 201 and got a balance of Rs. 180
Incoming was activated for it at the same time. But outgoing was not activated.

So I visited your Law College CCC again.
Today they told me that your card can be used as a Netsetter Card only and no outgoing calls will be made.
I was shocked to hear that. I was duped with a word of Sorry.
If your company can keep its words then please provide a solution for it.

I only want a regular prepaid card or
else refund my Rs. 201 (along with the refund of deposit of Rs. 250 for netsetter) and disconnect my card.

i think idea has the poorest customer care, though they says the best customer care. they do not provide any solution to the problem"bas chalta hai".

and at last it should not be "CUSTOMER CARE" as they have started charging money for their so called help. it should be changed to "CUSTOMER SUPPORT" instead.

I make My idea prepaid online recharge via idea web site. Last 4 or 5 time my payment is sucess but amount is not credited in my account. After each payment i get a sms your payment is sucess but due to techinical your recharge is fail. Each time them sent money back to my bank account after 8 days.I feel its a cheeting from idea

my name is swati srivastava.MY NUMBER IS [protected] .i had activated a stv plan on the 8th july 2010 which was of rs.38 and it was for 84 free std minutes for 1 month.
But this tariff stopped working on the 23rd of july and when i consulted customare care on 12345....the agent told me that he was completely unaware of this stv plan and there was no such tariff activated on my number.
I HAD GOT INFORMATION ABOUT THIS TARIFF FROM IDEA TOLL FREE 500160.

i had another tariff activated for idea-to-idea local calls @10 paise for one month on 15 july 2010 but in this tariff from 5pm to 10pm the call artes are @30 paise.....but this tariff also doesn't work at times.
YOUR CUSTOMER CARE AGENTS DO NOT HAVE PROPER UPDATED DATABASES.

I HAD MADE A CALL ON THE 23 JULY 2010 ON [protected] AT 8:30PM FOR 36 SECONDS...AND ACCORDING TO MY TARIFF OF RS.36 THE AMOUNT OF 30 PAISE SHOULD HAVE BEEN DEDUCTED...BUT 50 PAISE WAS DEDUCTED......."WHEN CONTACTED CUSTOMER CARE HE TOLD ME........MAM YOU MADE YOUR LAST CALL AT 4:30PM AND I DO NOT AHVE THE UPADTED CALL RECORD"

PLEASE LOOK INTO THIS MATTER AS IT IS A GREAT CAUSE OF CONCERN FOR YOU PEOPLE BECAUSE YOU WILL LOOSE YOUR CUSTOMERS IF YOU CHEAT THEM THIS WAY.

WE WILL NOT HAVE PROBLEMS CHANGING OUR SIM CARDS.
i hope you will look into the matter as soon as possible.
thank you.


SWATI SRIVASTAVA
2A/244/10,AZAD NAGAR,
KANPUR-208002
UP
CONTACT:-swati.[protected]@gmail.com
[protected]@yahoo.co.in
[protected]
[protected]

IDEA PREPAID
Posted:[protected] by IQBAL MOHAMMED
i need my call details
Dear Sir,
My idea number is [protected].
I need my idea call detail time from 17 JULY 2010 to 23 JULY. please send to my mail id all in comming and outgoing telephone number also need
Regards,
IQBAL MOHAMMED

Sir, I recently Buy your 3G IDEA NET SETTER. But I Unable to work. Because the signal is very poor. But I am 1K.M. away from your Mobile Tower. 1st time connecting through net setter, the signail stays good. but after 5 minuits the signal goes down. Do something Sir. I already submit a complain in idea jorhat office. But no result & no any positive respond. I hope your positive respond can help me to maintain a long term relationship with IDEA. -- Ashwini Barkataki, Jorhat, Assam, India. ( My Net setter No. [protected]) (My Mobile No. Is [protected])

I have idea prepaid connection bearing No.[protected].Recently I am being flooded by bogus messages from' Say Idea, [protected]@' and I attempted to stop all these bogus messages by sending message to stop the services.But failed to do the needful.They have deducted Rs 30.00 on 23.07.2010.I am disgusted and going to surrender the connection.I reiterate to stop of sending unwanted messages.As and when a reply would be sent to me I shall think of continuing the connection.

Dibyendu Maiti.

Mob> [protected], [protected].

Respected sir / mam,

With due respect i hereby beg to state that a lady from idea office called me on 20th july and told me that is idea is giving some kind of offer on my number([protected]) as a result of which i shall be getting free dialer tunes for the coming 2 months.i even got assurance from her that there will be no charges for this.And today(22nd july) after subscribing,RS 50 has been deducted from my account.

So my sincere request to you is to kindly look into this matter and refund my money.you can also check that call if it has been recorded to ensure that she told me that there shall be no charges for this subscription.And i would also request you to dismiss these kinds of people from job whose improper actions are causing undue rumours about IDEA services.

SIR MENE APNE MOBILE ME 14JULY2010 KO 50 RUPYE KA RECHARGE KARAYA THA. AUR USK BAD MENE MISCALL ALURT ACTIVATE KARAYA THA. JAB MENE 15 JULY2010 KO CALL KIYA TO SARE CALL CHARGES 6 RUPYE KI DER SE KAT GYE.JISSE MERA BALANCE PURA KHATAM HO GYA.AUR MERE MICALL ALURT KI SEVA MERE BACHHE HUYE BALANCE SE PAISA V KATLIYA AUR KOEE MISSCALL KI JANKARI V NHI DI.MAI BAHUT HI ASANTUST HU.KI MERE RATH KITNA BURA KIYA GYA HAI.KRIPYA AAPSE NIVEDAN HAI KI AAP MERE ISS ASUBIDHA KIPURI JANKARI DE.AUR MERA BALANCE LAUTA DE.MERA MOBILE NUMBER HAI([protected])

I WAS OUT OF GUJRATH STATE FROM 16/07/2010 TILL 22/07/2010 MORNING.
FROM 17 TO 21 I WAS IN MAHARASHTRA.
I RECEIVED INVOICE NO.[protected] DTD 12 JUL.2010,MENTIONING DUE DATE FOR PAYMENT 25 JUL 2010.

MY QUESTIONS FOR THEM ARE:

1) MINE IS POST PAID PLAN AND DUE DATE IS 25 JULY 2010 ,THEN WHY DID THEY BARRED (TERMINATED)MY MOBILE SERVICES FROM 17/07/10?
2) AS I WAS OUT OF STATE ,I VISITED THEIR COMPANY OFFICE IN SANGLI(NEAR RAM MANDIR,SANGLI,MAHARASHTRA),THEY TOLD ME TO CONTACT GUJARAT OFFICE.AS MY NO. IS FROM GUJARAT CIRCLE.THEY WERE HIGHLY UNCOOPERATIVE AND RUDE IN TALKS.THIS CAUSED NOT ONLY MENTAL HARASSMENT TO ME BUT WASTE OF PRECIOUS TIME.WHO WILL PAY FOR THIS?
3) AS THEY SUDDENLY BARRED MY MOBILE SERVICES(INCOMING/OUTGOING/SMS),I MISSED MANY INCOMING CALLS. CALLERS AND ME BOTH WERE IN MISERABLE STATE BECAUSE OF THIS.WHO WILL PAY FOR THIS ?
GROSS NEGLIGENCE BY SUCH A REPUTED COMPANY IS NOT TOLERABLE,HENCE I AM DEMANDING COMPENSATION OF RUPEES TEN THOUSAND ONLY(RS.10000=00),TOWARDS MENTAL HARASSMENT,WASTE OF TIME AND MONEY(AS IT COMPELLED TO PURCHASE ANOTHER SIM FOR COMMUNICATION.)CAUSED TO ME.


#######################################################
MY FIRST MAIL TO IDEA CELLULAR ON 17/07/2010.

This is very urgent.
My mobile no.is [protected].
My mobile service is terminated by you for not paying bill of amount Rs.5308.42 ,which is toatlly wrong.At present i am in Sangli(Maharashtra) and roaming not actvated.after online chat with your represenaytive ,he gave me this shocking information.
This is for your immediate action.
-ajit dabhade
m-[protected]

####################################################3


MY ONLINE CHAT WITH CUSTOMER CARE ON 17/07/2010



IdeaGJ6 Welcome to Idea Cellular , how may I assist you ?
Me I am not getting roaming in Sangli (Maharashtra)
Me My no is [protected]
IdeaGJ6 Please be online while we check the details for you. This might take few minutes.
Me Also want to check my outstanding.
Me ok
IdeaGJ6 Thank you for being online. we wish to inform that the services to your mob number has been barred due to non- payment. and the outstanding is - Rs.5308.42
Me yOU CAN CHECK MY LAST FEW MONTHS PAYMENT.hOW I GOT THIS MUCH BILL
Me I AM NOT ABLE TO SEE BILL DETAILS ON YOUR SITE
Me R U THERE
IdeaGJ6 We request you to kindly send a request mail to[protected]@idea.adityabirla.com from your registered email id for the detail bill
Me BUT U CAN CHECK MY LAST MONTHS BILLS??
IdeaGJ6 Is there anything else I may assist you with?
Me i am req.u to check my last few months payment.
Me my last payment of Rs.500 on 2 jul2010
Me r u there
IdeaGJ6 Sure Sir, however you need to pay the bill amount to get the services resumed to your Idea mobile number
IdeaGJ6 yes Sir.
Me How even I have paid my last months due amount.My due date is 25 asper ur records.u can checkit.
IdeaGJ6 Is there anything else I may assist you with?
***********************************
Dear customer, You have been logged out due to inactivity.
Please close this window and start a new chat session.
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Hi,

I have sim card of Idea Cellular Services and number is [protected].
I am getting daily un-necessary SMSs from number IZ-55456. It asks to participate in some quiz. Then sends frequent quiz questions from same number IZ-55456. I am not at all interested in this and my SMS inbox gets flooded with these unwanted SMSs.

Please block this number IZ-55456 from sending SMSs to my mobile number.

My number: [protected]

Regards,
Nilesh Mahajan

I have IDEA prepaid Number [protected] .When I was travelling abroad suddenly calls were blocked stating reason that Papers were Incomplete.I asked them time and submitted papers to their delaer loctaed at Warje -Siddivinayak Cellular.( Phone No[protected].

The event started on 18th June 2010 and service was restored only on 07/07/2010.Does this time justified ?

I still ignored this as I believe that it could happen.

Again on 18th of this month July ,all calls are blocked stating same Paers Incomplete reason.

Now I am really peesed off for whole this so called damn "Idea" service .and I truly understnd meaning of Inverted "I" what it stands for !!

If they are truly customer friendly company they must apologise and restore my service in next 1 hour .

Vinod Desai

Not loyal customer any more

Dear Sir/ madam,

i am pankaj shukla. I have recharged Idea net setter usb modem (no [protected]) in may 2010 (Dated between 20 may to 27 may 2010 date is exact not clear) from delhi of amout of Rs 1950.that's service is unlimited surfing and downloading for 3 month. it work properly till 5 july 2010, After that it not work.i complaints for this to the idea service providear and idea dealer in new ashok nagar, delhi-96 also many times.but my problem is not solved.

plz solve my problem as soon as possible.

your sincerely
pankaj shukla
e-mail. pankaj.[protected]@gmail.com
m no. [protected]

Dear All,
I am very much annoyed with the services and response of IDEA.
The CUSTOMER CARE is casual and the GRIEVANCE CELL never replies.
The store Manager says " I WOULD NOT BE ENTERTAINED IN HIS STORE" for follow up of my long pending. I have applied on 01/04/10 for change of my ownership and initially they have misplaced the documents and made my CPV negetive. After resubmitting and confirming the positive CPV, Its almost a month but no response. I have called numorous times but no fruitful response. I am forwarding the poor response of IDEA through mail communication.

Kindly think twice before going for IDEA connection.

Thanks and Regards,

B J Manoj Kumar

[protected]

Dear Idea,
Since your mail dated 10th July, 2010 there was no response from your side. Is this called early reply???????

I am really anoyued of your attitude.

Thanks

B J Manoj Kumar

[protected]
On Sat, 10 Jul 2010 10:40:46 +0530 wrote
>
Dear
Mr. Kumar,

Greetings
for the day!

With
reference to your mail, we would like to inform you that the matter is
continuously being followed up and we will revert back to you at the earliest.

Thanks & Regards,
Leena Thawani
Corporate Service Desk
Idea Cellular Limited -
Visit us at: www.ideacellular.com


From: judah manoj kumar
[mailto:[protected]@rediffmail.com]

Sent: Friday, July 09, 2010 10:25 AM

To: Grievance Delhi

Cc: CorpCare

Subject: Fw: Re: FW: Long pending problem of owenership change

To

Ms Nidhi Sharma,

Nodal Officer

IDEA

Dear Ms Nidhi sharma,

Kinldy go through the following interaction which is self explanatory. How more
months should I wait for the request is justified? If it is not being done,
atleast that "NO" is to be communicated please. I feel I am treated
as that Iam at IDEA's MERCY. IS IT So???????

Kindly do the needful at the earliest.

Regards,

B J Manoj Kumar
Dear Idea,
Thanks for the reply. I got a call on 5th July from Mr Yash, Manager CC, confirming the CPV - Positive mail was recieved and assured to revertback in 24 Hrs.
Its again 3 days after the call but no conformation from your side. Is it really that problamatic? Kindly let me know if it cannot be done. I cant wait every day for your confirmation, its too long for now like almost more than 3 months. Its the hieghts.

Kindly finalise the issue YES or NO. I cant take amymore.

Regards,

B J Manoj Kumar

On Mon, 05 Jul 2010 06:58:57 +0530 wrote
>

Dear
Mr. Kumar,

Greetings
for the day!

With
reference to your mail, we acknowledge your concern regarding the Transfer of
ownership against your Idea Mobile Number [protected].



Further,
we would like to confirm you that we have carefully noted the content of your
mail and the same has been highlighted to the concerned authority.

The
matter is currently being followed up and we will revert back to you at the
earliest.



Thanks & Regards,
Leena Thawani

corporate Service Desk
Idea Cellular Limited -

Visit us at: www.ideacellular.com

Alternatively you can
also call us on 12345 for Query and 198 for request & Complaint from your
mobile (or [protected] from a landline) to know more about IDEA.

“Now
enjoy the convenience of viewing your bill anytime, anywhere on Idea Website.
Just register your Idea number at our website and enjoy the whole new billing
experience.

For
more details, visit “www.ideacellular.com”.


From: judah manoj kumar
[mailto:[protected]@rediffmail.com]

Sent: Saturday, July 03, 2010 4:39 PM

To: Customer Care - New Delhi

Subject: Long pending problem of owenership change
Dear Idea,

I am facing a problem of a long pending change of ownership from corporate to
personal of a postpaid number. The details of the connection are



Transferer



Mobile no: [protected]

Account no: 4.4266.00.00.100018

Corporate : Speck systems Ltd

Current owner : P S Bisht

Address : 5E, 1st Flr, Rani Jhansi Rd, Jhandewalan Extn, New Delhi
Transferee

My details: B J Manoj Kumar

Address : 17D, DDA Flats, Pink Appts, Site-2, pkt-6, Nasirpur, Dwarka

Delhi - 110045

I have applied for the change of ownership on 01/04/2010 through the Dealer -
OVERNITE, code-263. When I contacted IDEA Customer Care, I learnt that the CPV
was negetive but the dealer claimed they sent a "positive CPV through
tickler[protected]" and also shown to me on their system. After I made the
dealer speak to the Customer care, they have come to a conclusion that the mail
had to be sent again.

After some days when I enquired, the status was the same. Again I had to call
the Customer care and visited dealership. Iam advised to apply one moretime
with all supporting documents. I again did the same and submitted on 29/06/2010
and the application no is : 1563387.

The dealer said that the Positive CPV was sent on the same day and in 24 hrs
the updation would be completed.

Till now it is not done and I had to visit the Dealer more than 6 times for
this process and call customer support numorous times. The dealer even said that
""I shall not be entertained to visit his dealership which was very
rude. This kind of dealers the IDEA is appointing"".

Kindly clear me the scenario. If it is not being done, As a customer of IDEA
for 8 long years, "I WILL BE FORCED FROM IDEA ITSELF TO MIGRATE TO OTHER
SERVICE PROVIDERS NOW AND ALSO MY FAMILY MEMBERS WILL BE SHORTLY BECAUSE WE ARE
IN CUG"
I must say "THE DEALERSHIP WAS SO RUDE AND THE CALL CUSTOMER CARE WERE NOT
HELPFUL"

Regards,
B J Manoj Kumar

Invoice No.[protected] for the month of June 2010. Details are as follows :-
Name :- Jayant Kumar Deosthale
Bill Amount :- Rs.553/-
Amount paid :-Rs.560/- on 10 June 2010
Agency paid :- Bhavani Cellcom, Millenium Plaza, Raipur (C.G.)
To whom paid :- Miss Shilpi, which is stamped and duly signed by her on the
bill counterfoil.

Invoice No.[protected] for the month of Jul 2010.
Rs.553/- of Jun 2010 shown as outstanding.
When contacted the agency they are refusing as accepted the payment. Pls look into the matter and get the bill amended of Jul 2010.

I have recived an MMs but can,t get it opened please help me because my mms will expire after one day i.e on tomorow

dear sir,
i would like to draw your attention towards my problem. i havepurchade idea net setter no [protected]. yet, till now the net setter not replaced due to not working properly ed. i have also talked for it on their customer care,but they themselves get confused over this issue. none have any knowledge on my matter. they told me wrete complint to idea web site want my money back as the idea net setter is not working properly. the warranty period is not over. what should i do if they do not replace it?...
ajay kumar biyani

i went to idea outlet to deposit my bill i had not change , so idea outlet executive told me to wait , i did wait there but there . then after executive got change i asked to deposit my bill so idea executive treated me so rude i asked to deposit my bill politely . so he was abusing
i called to idea customer care but they did not give any resolution .
i called to nodal officer of NCR Region but they did not pick my call
i m sending mail to nodal officer but they are not replying i m going to sue to Idea cellular within two days if they don't give reply


These are mails which i m sending.
Sir
I Would like to take your attention on my complaint regarding miss behave in idea outlet.
i did not get any reply . Do i need to take next step Regarding This Complaint?
Kindly revert me back as soon as possible.

Arun Rai


--- On Thu, 7/15/10, Arun Rai <[protected]@yahoo.com> wrote:


From: Arun Rai <[protected]@yahoo.com>
Subject: Complaint Regarding Missbehave In Idea Outlet.
To: grievance.[protected]@idea.adityabirla.com
Cc: appellate.[protected]@idea.adityabirla.com, raiarun2.[protected]@gmail.com, [protected]@yahoo.com
Date: Thursday, July 15, 2010, 2:53 AM

Hi,
Sir I m Arun Rai s/o Sh. Lajpat Rai My Father has a postpaid connection of your company number is [protected] . yesterday i went to your idea outlet in C-6 RDC Raj Nagar Ghaziabad Center . i had 500Rs note I Was Depositing 430 Rs. your Executives (Prashant & Ajay) told me they don't have change wait for some time . i did wait for 30 mins. then one customer gave them 15 notes of 10Rs. your executive got change , i asked him to deposit my bill he refused to deposit and said go outside and get change i said you got change so deposit my bill then also did not deposit bill and he was using profanity and they said whatever u want to do you can.

Sir i really don't like that Behavior towards me.i did not deposit my bill Now i want permanent disconnection for My three Idea numbers . Kindly revert me back and do need full for me.



Arun Rai