Idea Cellular Complaints & Reviews

MY MOBILE NUMBER IS [protected] THE IDEA CELLULER HAS ACTIVATED MISSED CALL ALERT SERVICE WITHOUT MY AUTHORISATION SO PLS DEACTIVATE THIS SERVICE URGENTLY

Mobile No. [protected]
Amod Chandra Kaushik
KI-90. Kavi Nagar,
Ghaziabad

01.Unlawful deduction of Rs. 5 form My Mobile
On 17.09.2010 I received a SMS " Your daily Idea Game Box Subscription has been renewed. You have been charged Rs. 5 for 1 day . To unsubscribe SMS UNSUBGBX to 55435."
As I have never requested for any game box without my request why they renewed or opend this service. After having this SMS I Sent a SMS to 55435 not Subscribe I have been Chareged Rs. 5 that is unlawful and refundable.

02. I had DND Service Since 2007 and have unique ref. no. 33975530 dt. 27.10.07 but without my knoledge / request thay had stoped the DND services
after having several repeted requests to stop unwanted SMS & Calls. Idea is not intrested to stop the calls and SMS. Some time Idea says it is active when I show the sms they says go to our office to show the SMS. I would like to know why they have whidrawn the DND Service from my Mobile

Sir,

I, Purnendu Ghosh, a prepaid customer of your company bearing cell no. [protected].

I have taken connection nearly two months ago & suffering from very beginning of taking connection.

1.From the start date its call charges not actual which was committed( committed 40 paisa per minute but its charging 1 paisa per second)
2.From very first day balance deducting saying dailer tones active (whether no dialer tone was active/is active since beginning)
3.Everytime customer care dept. is so worst responsive that solution is very far no satisfactory disccussion went on.
4.Till now 48 rupees has been deducted on 03.08.2010,22.08.2010 & 16.09.2010 respesctively without my knowledge or any pre information to subscriber.
5.Even after a talk with cistomer care executive Mr. Debabrata on 16.09.2010 he said that no dialer tone active right now but after 1 hour balance got deducted.


Basically I tarvel & fly due to my company jobs thats why its always difficult to reach customer care.So that my harasement went on day after day and I was keeping patience but now its not tollerable.

Kindly refund all deducted amount with interest amount & convet my plan to per minute charges as commited by IDEA.

Let me know how much time you need to resolve this issue.Otherwise I have to go legally.

Your cooperation will lead an exceelant customer satisfaction & high appreciation.


With warm thanks & regards,

Purnendu Ghosh
Zonal Incharge Service
3i Infotech Limited
[protected]

Sir, I lost my mobile and SIM card. please block my SIM so that no one can use it illegally. my mobile number is [protected]. the service provider is idea.

hi
sirmam
i m using idea cellular services since 5 to 6 years i have 4 conection (pre-paid or postpaid both)of idea. from last 2 month i m facing very big problem regarding network..
in (A-Block shastri nagar near DDA park)

my number is [protected] i bot an idea gang sim card and i was very happy using it for nearly 2 weeks, but 4 days a go it started giving me problems as my calls & sms r neither incoming nor outgoing...It comes as check operator services & services are temporarily on hold... y is it?

Dear ALL in Idea Complaint Department.

Greeetings!!!

Its realy hard to write a complain for such a big group, however there is a saying " A single rotten apple makes the whole lot rotten"

Well the case started on 11 August, i recieved a call from one of a customer care from Chandni Chowk the name of the caller was Sherya by the mobile number [protected], [protected],[protected],[protected]. all these were the number from which she called me.

The main agenda of the call was making my prepaid idea converted to apost paid number with a plan of 199, i aggreed to it as i was earlier using postpaid. i asked them to send a executive to my office so as to collect the docs mentiioning the TL and Sherya all the details regarding whom to meeet if i am not present in the office, the executive came without having any knowledge with whom to meet and went directly to my DGM room and asked for my docs, that was highly rediculous, anyways it was told to me by that executive that i number will be started in 24 hrs but its took 8 days to start my number even when my verifications were made.
That was very cheap i suffred for a heavy loss as my perpaid number was also stopped, well that is one thing latter on after the complition of one month i checkd my bill it was Rs 532 i made the payment of 500 but still my number is not yet started and when ever i make a call it say " The facility to number are not available"
Sir i am still getting call from that girl and other executives telling me that sir looking after your idea prepaid usuage we have decided to gve u a post paid number wht a stupid thing it is.

I wish you to take a serioous action to that customer care girl i.e. Sherya

so that i can get the cleasr status of my number b'coz of which it is closed.

I again make a sincier request to plz make my number activated and also i have not yet received my bill so plzzzzzzz make the bill delivered so that i can c my call details.

My Details are as follows:
Name: MANISH SAXENA
Address:- KB-137, Ist floor, Ghaziabad
Mobile Number:[protected]

Warm regards

There was a lot of problem using idea cellullar postpaid number [protected] ...such as not recieving incoming sms n calls from any other networks ...irrespective of my mails to the idea consumer cell... No initiative was taken from any of the concerned authorities to resolve my problem n even they were unable to satisfy me with their conversation and problem remains as it is ....

People serving this service outlet r totally dumb n totally lack from product knowledge and training .

If this is the situaton then i believe "AN IDEA CAN NEVER CHANGE UR LIFE "


IF anything could br done then please help me resolve my issue .

Thanking you
Rajkiran Dogra .

MOST URGENT TOP PRIORITY

STAFF & MANAGEMENT OF IDEA CELLULAR HAS MOST MISERABLY FAILED TO CHECK & STOP SENDING OF S.M.S (TO THE EXTENT OF FOUR TO FIVE )EVERY DAY , BY THE REAL ESTATES AND OTHER PROMOTIONAL AGENCIES , INSPITE OF THE FACT THAT OUR MOBILE CONNECTION NOs;----[protected] AND [protected] BEING REGISTERED UNDER D.N.D CATEGORY FOR THE LAST SO MANY YEARS AS PER THEIR RECORDS. THERE-BY VIOLATING THE ORDERS OF HON'BLE HIGH COURT AND TRAI.

INSPITE OF REPEATED REMINDERS AND CONSTANT FOLLOW UP NO ATTENTION HAS STILL BEEN PAID BY THEM. THIS SHOWS THAT THE IDEA CO IS IN CONVIENENCE / LAEGUE WITH THE PROPERTY DEALERS AND OTHER PROMOTIONAL AGENCIES,FOR THEIR ULTERIOR MOTIVES. AND BUSINESS TERMS. WE ARE SENIOR CITIZENS AND GET DISTURBED EVERY NOW &THEN ON RECEIPT O[censored]NWANTED /USELESS MESSAGES.

PLEASE ENSURE AN EARLY REMEDIAL ACTION BESIDES SUITABLE LEGAL ACTION AGAINST THE SERVICE PROVIDERS OF IDEA CELLULAR CO.


S.R.GULATI & Mrs.SAROJ GULATI

Dear Sir,
I am the user of Idea prepaid connection for the last six months as many unessary sevices are applied to my no [protected] & [protected] and unnecessary phonecalls from the company call centre and mesg are sent by them they also deduct the amount
from my a/c.

I here by request you to stop the above said services .

An early acction is solicited.

Thanking you

Sunil kumar jain

Dear Sir,

Myself shyam laddha Idea mobile no [protected] , I stop using idea whn my 250 rs deducted illegally when i went to gallery they told me that some ungli cricket was activated

please refund the amt. or throughout my life i will not be using idea sim.

You can reply me to both id as
[protected]@onwardgroup.com

[protected]@yahoo.co.in

Waiting for reply


shyam
[protected]

I am a user of Idea prepaid from 3 years and yesterday I got a call from Majestic Infotech Services, which is a post paid connection provider for Idea, that They are giving a post paid plan on my existing number([protected]) and one post paid connection free with this connection and they have charged two month's rental from me and my ID documents. they told me that the connection will be activated in 5 hours but the number in not yet activated and when I'm calling idea customer care, they are saying that they have not received any request on my number to convert it to a postpaid connection.
I want my money back and these kind of fraud people should get a taste of justice.

Vishwa Ratna Nigam,
[protected].

Dear sir,
I am an existing customer of Idea and my mobile no. is [protected]. On[protected] I have recharged my mobile with a 35 Rs. full talktime coupon and i got the talktime of Rs. 35. Even though I have not activated any service, but the amount of Rs. 30 has been deducted from my account. When I talked to the Customer care, he told me that I have activated a VAS service called "PRE TONE". But I have not activated it. I want the IDEA company to refund my Rs. 30 in my account.

My mobile number is; [protected]


AMIT KUMAR
[protected], [protected]

I'm a user of Idea cellular; I was a postpaid customer of idea cellular. Later on, I changed my number to prepaid, and submitted my documents.

But they send me a message that my verification is negative and submit new documents. It already happens with me 3 times. I had already submitted my documents all the three times. Now again they are asking for documents. I had time constraints. So, can't go for the same again and again.

When my number was postpaid then never it was happen with me. Why now they are disturbing me? Please help me.

My Idea number is [protected], and alternate number is [protected].

Thanks in Advance,
Nitin Singhal

yesterday i am in delhi and their is no signal in my idea mobile ,i have treid manual and automatic also but no response and because of this full day a lot of problem facing to me and in the evening while return to indore at indore air port full signal available.pl see and give me a feed back what is the problem. this is for your information i am a first man in indore in the year 1996 oct./nov month use your service .
thanks
sushil pandya
[protected]

Dear Sirs,

I am life time customer with Idea, since 03/06/2006. For this they had charged me Rs 1100/- and informed that incoming calls will never be stalled, only outgoing calls will be stalled if there is no credit.

(1) When I returned from abroad on 27/08/2010, I had no connection.

(2) I visited Idea office on 28/08/2010 and I was informed to leave phone with some one in India for making call once in a month. Simply rediculous.

(3) I sent emails to all concerned as per their website. Their customer care replied for use in 6 months, but it is disconnected before 6 months.

(4) They argue of SMS and voice mail before disconnection, which a person in abroad can never receive.

(5) Why a customer need to waste interest free Rs 1100/- (new customers need not pay any thing).

(6) Their website states use in 3 months for new customers only.

(7) Further reply from their customer care states for reactivation I should appraoch as new customer. That is possible with other service providers, also.

(8) What about Rs 1100 + running coupon + mental harassment and financial loss due to nonavailability of connection?

Regards.
Vanani

I am pratik anand using this idea prepaid connection number [protected] from last more than 2 yrs.but i didnt face any problem that time .but now on 29th aug 2010 i recharged my a/c with a top up of Rs.11 where the scheme is that i will get 300 sms per day national/local jst first 2 sms will b chargd 1 rs/sms.bt it was 30th or 31st aug when i sended jst 273 sms n balance gt deducted by rs. 30-35.n when i called the cust service they were gvng me wrong information .they sd i have sended 340/350 sms bt in my sent box it was clearly showing me 273 sms.and same thing happen wd me again now.yesterday that means on 2nd september i sended 253 sms that means under my limit of 300 free sms.bt again i had a balance of Rs.52.bt when later on evening yesterday when i chekd the balance it was 0 balance.so when i called the customer service she told me you sended out 320 or 330 sumthing sms thatswhy ur account got 0 balance.and she didnt had the exact ans for my question.and i dnt knw with how many people same thing is going on.

SIR I HAVE A IDEA FLAXY SIM WHICH NO IS [protected].I AM RUNNING THIS NO LAST 4 YEARS.A FEW MONTHS AGO COMPANY HAS BKOCKED MY NO WHITHOUT ANY RESION.I WANT TO KNOW WHY MY NO WAS BLOCKED THROUGH RIGHT OF INFORMATION ACT 2005.WHERE SHOUD GO FIRST?MY VALIDITY WAS TILL 2012.WHAT IS THE ADDERESS OF YOUR LOK SUCHNA ADHIKARI?WHAT IS THE ADDRESS OF APPLENT AUTHORITY OF TELEPHONE REGULATRY ACT.MY I D WAS CONFORMED BY THE COMPANY AND I HAVE LOST OF 1000 RS IN MY FLAXY SIM..MY I D IS--MAHESH CHANDRA SINGH S/O SRI SHER SINGH VILL & PO -DEWALCHOURA DIST-BAGESGWAR UTTRAKHAND PIN-263642

This is about the poor serive of customer care of IDEA.
I have called many times on Idea Helpline, When I opt for talking with Customer Care Executive, My call is transferred to Executive, which costs me 50P per 3 minutes. But IDEA Executives are so much Lazy and run away from work. after picking up the call the immediately put me on hold. and I have been charged everytime. Its not a matter of 50p or Rs1. But this is the low standard of service. They got new trick to earn money. Without talking to executive i have been charged many times. Either Its their new revenue policy or low standard executives, which do not want to work. I dont till then this will continue. This is why I am waiting for MNP implementation.

Dear Sir,
My Father had bought me an Idea iCard sim ([protected]) in 2006. At the time we had given a copy of of his Election Commission of India issued Identity Card, a copy of ration card and a photo along with the application form. Currently they are asking for a new set of identity proofs as they have somehow damaged the old ones and also they have barred all outgoing from the sim. No clear explanation is given for such an action. As this is a 4 year old sim all my friends&relatives have this number for contact. My plea is that even if I give a new set of proofs what surety is there that they won't loos it again and ask for a new set next time. I kindly request for an immediate reaction or an advice on how to go about further?

Thanking you
Your's Faithfully,
Manu Chandran
+91-[protected]