Idea Cellular Complaints & Reviews

Dear sir,
Same thing happened with me. Mobile no. is [protected]. I have recharged my mobile with a Rs. 50-. Even though I have not activated any service, but the amount of Rs. 30 has been deducted from my account. There was an SMS from Idea cellular that some service has been activated successfully, even though i have asked for any service. I have not activated it. I want the IDEA company to refund my Rs. 30 in my account.

Telephone no. [protected], roaming is not working from past 2 days,


purushotham

I have idea prepaid sim card.I had submitted all my document .After two month they had disconnect my service.I did't received any call from company..When i talk to customer care, they told me that when company has tried to call you for re-verification and they were not able to contact you, Now what is my fault..my phone is 24 hour on.if they are not able to contact me then it is not fare that they should disconnect my service...What to do...If coverage is not proper and not able to contact they its company fault

They ask me to submit Document again...I ask him to call me again for reverification but they are not ready for it...

Idea prepaid connection — Deduction of balance

I am fed up of Idea mobile connection. Any time any amount is deducted without any notice. Even i tried to contact the customer care regarding this. He said you have activated two schemes to which i've never subscribed. Even then i tried to unsubscribe that schemes, but again my balance got deducted by 40 rs. and customer executive is saying its due to msg pack charges which i never subscribed to.
I dont knw wat to do?

Unwanted deduction of money

Idea Cellular — Incorrect deduction of prepaid balance

I m using idea services and my prepaid mobile number is [protected]. I had activated gprs net 20 plan on 10 jan 2010. I have asked for deactivation of gprs on 27 jan 2010. I received the confirmation on 28 jan 2010 (SR No.[protected]. But my balance amount keep on deducting by 20 Rs. daily uptil 9 feb 2010. I was calling customer care almost daily for refund but not getting any clear response. Today i got the refund of only Rs.60 whereas it should be Rs. 240. So i would like to get Rs.180 more but they are refusing.

PRE-PAID CONNECTION-IDEA — INCORRECT DEDUCTION

This is to bring to your kind notice that I am a subscriber of the Idea cellular connection. My phone number is [protected]

I have a prepaid connection. Since Last six-seven month on dated[protected] I received a SMS “Congrates you have renewed for mobilE Investor Monthly pack for just Rs. 50/- to 28 day” and they have deducted Rs. 50 from my credit balance

In this regard on 26th I have called to 12345 and register a complaint that I have never send a massage our nore I have called for the scheme to activate.

One executive (name I d’nt hear) told me that u have requested through sms therefore we have activated the scheme, I have denied for these type of sms also in my cell’s sent item there is note a single massage to idea, I have objected to him and told that I will discontinue the connection if my money (Rs. 50) note refunded by the company. That he told me that u can register a complaint for incorrect deduction of balance

I have told him please register.

After half-n-hour I have received a sms from IZ-SIVR “ dear customer, your concern for incorrect deduction is under process and would be actioned within 12 hour 0 min sr no. 1-[protected] thank you.”

Surprisingly today I have know the fact that in india the mobile operators are in huge competition and under pressure from rate war and therefore they have started to cheating customers like me and making a huge money without any cost

In example

The idea has 5 crore subscriber base even 10% of the subscriber are note aware about these type of fraud than they can easily earn Rs. 25-50 crore annually

Please sugest me whare to complaint

Idea Prepaid — Wrong balance deduction

I am using idea prepaid number, my balance has been deducted for the service which was not requested neither accepted. Tomorrow 10 Rs were deducted from my account and got a message saying thanks for activating sms pack. I was surprised because I never request for any pack, I called up customer care and they told me that you heard a voice recorded message and accepted the offer but I never did that, I just cut such calls but never respond.

This can be called a case of fraud and I want to take it further because even in feb, 2010, they just started deducting 5 Rs/ Day for some service which was never requested from me, it was already 16 days when I came to know this and it took 3 days to stop that service, huge loss. Again they had same answer that you accepted that offer, ....

IDEA is big name and they are spoiling it by such acts, shame on them. I don't know why these idea people are playing with the customers, all day they disturb us unnecessary and deducts money all of a sudden. I am fed up of all that. Please suggest the forum on which I can raise these issues. Please send an email to me for further questions/suggestions.

Sorry the deduction was done on yesterday...I am stressed out because of such behaviour and mistyped the day.

sir my num is [protected] (U.K).my servises is stopped without any information for your side. then i am calling to customer care your emplyee was said me my id was rejected at 02/11/2010. i will summited my id proof 10/11/2010. then i will cheked my balance. my balance was deducted. i will caompailned to customer care. he was told me your balance return wthin 24 hr. after 01 hr i will cheked my remaing balance was also deducted.

sir, why we use idea cellular conection.

plz solve my problem.

hello sir,i am an idea mobile service user.sir i have 57 Rs. balance yesterday,now i have only 17 Rs and i dint make many calls.and also i tried to complaint in customer care but they never pick my call.it is not happen first time,many times they do this thing,its my request to do some thing against them

my no. is-[protected]

Incorrect balance vas service deduction

I am rahul singh using this idea prepaid connection number [protected] last 1 years i have also idea prepaid connection no [protected] last 7-8 years i didn't face any problem in my no. last years buy new no [protected] this no using by my mom but last 3 months i m faceing lot of problem every 3-4 days u deducted 20 rs when i called the cust service he said sir u r using gprs. my mom didn't know how to use gprs. and after that cust service said i deactived the sevice i will reture u balance sometime got balance some time not. i have called many times to cust care i m very fed up your service, now i m going to airtel

I am krishan lal using this idea prepaid connection number [protected] last 5 years i didn't face any problem in that time but this time i m facing lot of problem daily u deducted my 5 rs when i called the cust service he said any service activate in my number but sir i dont activate any service, so after that cust service said i deactived the sevice i will reture u balance sometime got balance some time not. i have called many times to cust care i m very fed up your service, now i m going to used other comapany service.
pls reply in my email id:-krishan.[protected]@yahoo.com

pls asap.

Regards

Krishan Lal
[protected]

Idea Cellular — incorrect balance deduction

i m using a idea sim card and i have activated the net pack of RS 14.... but when i
used the internet my balance of RS 50 has been deducted... i have reported several
complaint to them but they are lying to me by giving several reasons...... they t0old me that your problem will be solved in the given time but thier given time is passed
and my problem havewnt been solved........ then again i have made a complaint but its of no use... they again told me same thing but then also i havent got my balance back... please go through it....

i want to register a complaint against idea cellular pvt ltd....

what i do need to do to register a complaint... please reply

SIR I HAVE A IDEA FLAXY SIM WHICH NO IS [protected].I AM RUNNING THIS NO LAST 4 YEARS.A FEW MONTHS AGO COMPANY HAS BKOCKED MY NO WHITHOUT ANY RESION.I WANT TO KNOW WHY MY NO WAS BLOCKED THROUGH RIGHT OF INFORMATION ACT 2005.WHERE SHOUD GO FIRST?MY VALIDITY WAS TILL 2012.WHAT IS THE ADDERESS OF YOUR LOK SUCHNA ADHIKARI?WHAT IS THE ADDRESS OF APPLENT AUTHORITY OF TELEPHONE REGULATRY ACT.MY I D WAS CONFORMED BY THE COMPANY AND I HAVE LOST OF 1000 RS IN MY FLAXY SIM..MY I D IS--MAHESH CHANDRA SINGH S/O SRI SHER SINGH VILL & PO -DEWALCHOURA DIST-BAGESGWAR UTTRAKHAND PIN-263642

Dear Idea Customer,

We thank you for writing to us.

This is a system generated acknowledgement to confirm the receipt of your e-mail. We will get back to you at the earliest.



We value your association with us and look forward to your continuous patronage with Idea.

Warm Regards
Idea Customer Service

This is an auto-generated response. Kindly do not reply on this mail.

The Customer Care in Goa is just Horrible, the Customer Care Executive (So Called) dont have any manners, no way of talking to the customers, then why do they call themselves the customer Care Executives?They listen to the whole problem and then just disconnect the calls, so the next time u call u get another CCE on line and so on till at last your patience is exhsauted.And now a new technic started is they put through a computersised message which says to send a message to Care.Hope you would look into the matter urgently as like me they could be a number of customers who may have disconnected the Services only cause of this.

my mob. no. is [protected] chandigarh, punjab
i want to remove my caller tone that is automatically activated.charges are cut by idea plz that is not fare.
customercare are not giving any response & i also don't want the phones &message from idea plz help me about this becase customer care is always busy.

Dear Sir / Madam,

I inform you that your customer excutives are very lazzy fellow, if we will call customer care nos. ([protected]) they are not talking properly and not giving correct information.

Today i have called Customer care excutive regarding 20 paise plan activation purpose.

First time i spoken with Mr.Karthik around 11.00 am (23.03.2009) he has given information i.e. 20 paise offer can activated for 5 nos. for monthly rental is Rs. 15/- per no.,
afterwards i have activated 20 paise plan for One no. it has activated and Rs.15/- is deducted in my balance.

Second time i spoken with Mr. Madan around 3.45 p.m (23.03.2009) he has given information i.e. 20 paise offer can activated for 5 nos. for monthly rental is Rs. 15/- for all 5 nos. and he assure that it is correct whatever Mr. Karthik told that is wrong information, and he told you can activate all 5 nos. for Rs.15/- only chargable to you .

But i concern with my friends they told for one no. activation charge is Rs.15/- only, i didnot activate all 5 nos.

Third time i spoken with Executive his name i forgotten around 4.10 p.m (23.03.2009) he told whatever Mr. Madan told that is wrong inforamation he is new person he doesn't know the plan and all, and he asked sorry for the inconvenience.

Kindly suggest me to whom i have to contact for correct information.

This is not first time problem every time we are facing same problem, in our office we are using around 100 idea connection all are suffering from your customer executives.

Also, i have to inform you that your network problem is very worst if we have to contact any person urgent it is not possible.

Any how i am changing my sim connection to other network. I hope you will take necessary action for this if you will not take any action in future you will loose lot of customer.

Thanking you, I hope you will reply for my e-mail.

Yours faithfully

Mithun Palan
[protected]

Our idea net connection freequenly out of order, and we are getting very bad customer service from idea office at kattappana, idukki dist, kerala. We are never late at any payment related idea bills.
I need a instant service from idea. thank you.

very bad network

Idea Cellular — not able to open gmail

sir,

i am from kerala we are not able to open gmail since 16th october after noon kindly please take an action to use gmail

Idea — I have a mms that can not open

I have a mms that cant open on my hand set mms says that please visit ideacellular.com/mms your user name is your mobile and password is **** how i can read that mms please solve my problem immediately

have been received a mms .there is instruction that please go the the http;//www.ideacellular.com/webmms and then type UR username & password . but still i am searching where is it. i am dosent found above mentioned web site, instead of this http://115.69.159.205:8080/webgui/. when i was trying to log in there has been an error, showing login id or password is wrong. what to do.? this has been to much irritated.

hello my name is karun ...
and i was give a mms and msg but a cant open to mms ...
i will cheak username and passward but cant open the mms

Dear Sir
My Cell No 91+[protected]
My Name Sandeep Pal
Pl. Deactivated Cricket Alert Facilities my Cell No.& Inform me my Mail Id :- [protected]@gmail.com
Thanks & Rgds.
Sandeep Pal

show me my MMS

have been received a mms .there is instruction that please go the the http;//www.ideacellular.com/webmms and then type UR user name & password . but still i am searching where is it. i am doesn't found above mentioned web site, instead of this http://115.69.159.205:8080/wedgie/. when i was trying to log in there has been an error, showing log in id or password is wrong. what to do.?

Not open mms long time try

hello my name is sunny ...
and i was give a mms and msg but a cant open to mms so please help me

i can not open my mms please help me
it is very important mms for me and my life

have been received a mms .there is instruction that please go the the http;//www.ideacellular.com/webmms and then type UR username & password . but still i am searching where is it. i am dosent found above mentioned web site, instead of this http://115.69.159.205:8080/webgui/. when i was trying to log in there has been an error, showing login id or password is wrong or connection timed out. what to do.? this has been to much irritated...

Idea — lost my sim card

sir i mr manish ghai registaring this complaint so that my idea sim which i have lost cannot be missused please block my sim card idea no that is registared on my name that is manish ghai i have given voters id photo passport size at time of registration of my no activation of my no to a sales agent of idea and purchased sim it was lost after 10 days after use the sim mobile no was [protected] ........please block it so that it cant be missused.

Thank you,
WITH REGARDS
MANISH
E-MAIL:[protected]@yahoo.com.

please block it as soon as possible the no is idea sim [protected]

Dear Sir/Madam,
I had lost my handset along that i had lost my prepaid Idea connection and I want to closed my sim no.([protected]) because someone use my no, I request u to please closed this no. ASAP


thanks & Regards

sir i loss my mobile previously 5 days back but new connection is not activate sim card registration failed so please activate my mobile no [protected]

Dear Sir/Madam,
I had lost my handset along that i had lost my prepaid Idea connection, I want new prepaid connection with same number [protected], So Please kindly look into it...


M.ATHI BALA MURUGAN
CURENT MOBILE NO :[protected]

i lost my sim card my no is [protected]. please stop service for this number.

i submit the document right time .. the idea people erase my no wat can do plz resovle my prb as soon as possible i need my no the no is prepaid connection [protected] i need same no plz ... i lost 2months ago i apply but iam noy get the same no

Idea/SIM — LOST MY SIM CARD

THIS IS PRADEEP PANDEY
I lost my sim card of prepaid mobile number [protected] on 29/06/2012 so please you are kindly requsted to block this sim card to prevent its missuse, thanx

Dear Sir/Madam,
I have lost my handset along that i had lost my prepaid Idea connection, I want to stop that sim card and received my same number sim card again Please kindly guide me the procedure

Dear Sir,

Please Trace This Mobile Number [protected] and Please send by email His Adress & Other details coz I have many Abusive calls from this Number

Thanking You.

Idea Mobile Number — Receiving Anonymous Call from 00918606820049

I hvae received an Anonymous Call from this idea mobile [protected] so many time. So I would like to know the name and address of this cell phone number. Orelse i have to complaint again in Police Cyber Cell.

Expecting your replay at the earlist

with regards

Byju

Dear Sir,
Please trace these numbers as they are calling, sending SMS and disturbing my personal married life. And please send me the details to my mail ID([protected]@gmail.com)
the unknown number is [protected] and [protected]

Dear Sir,
Sorry for the complaint. I have found a suggestion for it. That unknown person has accepted he'll not do such things again([protected])
and the other number is not he. IT had come by mistake. They have apologised me. Sir please excuse me for wasting your time by giving the complaint. I apologize for that.

I have been receiving calls from mobile no. [protected]..

Thats true.

Idea Cellular Networks — Poor Coverage

No proper networks coming at Bhosle nagar,(Near Kasturi kunj Appt). many call droping problem Also i complained in cust. Care but there is no responce.

Idea Mobile SIM Card — Unwanted SMS

Dear Sir/Madam

I have my Mobile no [protected] & I already registered for DND (Do Not Disturb) service 1 year back
but still now I m getting unwanted SMS
I talked with Customer Care Executive & also mailed Idea many times
What should & where should I do
I have to complaints with Idea
please do the needful & take necessary action

Manoj