Idea Cellular Complaints & Reviews

I am a subscriber of Idea Cellular & have a mobile no. [protected] for which I have never requested for any "IMS Night Plan". To my surprise this service is activated since 5 April 2010 and Idea is charging an amount of Rs. 199/- per month since than. In my May 2010 bill I found these charges and contacted customer care. ( I didn't received the hard copy of my April, May and Jun 2010 Bill) I talk to the executive about it and he assured me to pay the present bill in full. And he forwarded the request for deactivation of IMS Night Plan and reversal of it's charges. To my shock today I again received my Jun 2010 bill without reversal and Rs.199/- is again charged in this bill as well. Today I talk to the Customer Care Executive, Floor Supervisor and the Manager. There approch to me was totally Non-customer Friendly and they refused to look into this matter and refused to Refund charges which I have paid since last three months. My request is to help me to get the paid amount - back.

Sir,
i have idea netsetter idea dealer tell 200-kbps im guarantee it is speed service
but im getting only 10-12 kbps
idea netsetter is very very very poor and bad service... an i getting the range [signals] 5bars
99% but the service is very very bad do not take this friends customer care is not responding any time.....it is bad..................

Sir
I have taken a duplicate sim (num [protected]) on 01/07/2010 at 12.30 pm from idea store Tirur and played the activation charge of amount Rs 113/-. at the time when I purchased the sim the branch manger told me it will take 24 hrs to activate ,but when i consult with the customer care executive they told me it will take only 4hrs. but after 24 hrs the sim was not activated and I have contacted the costumer care they told that the store does not paid the amount and u should contact the idea store. and there by I went to store and asked the manager, but I have got bad experience from the store and he replay that he will activate when he get time only, and there by I have lost better job in Oman.
I hope I will get the needful.

From last 15 days, my postpaid Idea mobile has a credit balance of Rs.1370/- ( paid in advance ). Since 30th of june,2010, my outgoing facility is barred, without any reason.
I am in business and obviously , i am lot dependent on my mobile for my daily business. I have subscribed several SMS services too on my number.
Now the position is that neither can i dial any number, nor i am receiving any SMS.
I am feeling like handicap.

Have called to customer care of IDEA, but they are not helpful at all. They don't see any problem in my number.
Have written them 4-5 mails to idea customer support, but they too are not giving any response, reply to my problem.
Very strange, they are not feeling the consequences of my problem.

Dear sir

ನಾವು ಐಡಿಯಾ ಸಿಮ್ ಉಪಯೋಗಿಸುತ್ತಿದ್ದು ಅದರ ಇತ್ತೀಚಿನ ದಿನಗಳಲ್ಲಿ ಅದರ ಸೇವೆಯು ಸಮರ್ಪಕವಾಗಿ ನೀಡುತ್ತಿಲ್ಲ, ಹಾಗಾಗಿ ಗ್ರಾಹಕಸೇವಾ ಕೇಂದ್ರಕ್ಕೆ ಕರೆ ಮಾಡಿದಾಗ ಗ್ರಾಹಕ ಪ್ರತಿನಿಧಿಯು ನಮ್ಮ ತೊಂದರೆಯನ್ನು ಕೇಳದೆ ನಮಗೆ ಸರಿಯಾದ ಮಾಹಿತಿ ನೀಡದೆ ಕರೆಯನ್ನು ಕಟ್ ಮಾಡುತ್ತಾರೆ. ಹೀಗಾಗಿ ನಮಗೆ ಸರಿಯಾದ ಸೇವಯು ಸಿಗುತ್ತಿಲ್ಲಾ ದಯವಿಟ್ಟು ನಮಗೆ ಸಮರ್ಪಕವಾದ ನೆಟ್ ವರ್ಕ್ ಸೌಲಬ್ಯವನ್ನು ಒದಗಿಸಿಕೊಡುವಂತೆ ತಾವು ಕ್ರಮ ಕೈಗೊಳ್ಳಬೇಕೆಂದು ಮನವಿ.

sir, I am an idea subscriber([protected]) and using prepaid services of idea. I have registered for dnd vide reg. No. [protected] on 12th May 2010. But i am receiving many promotional massege and calls from this service provider. i want that legal action should be taken in this regard.your interference in this matter will be highly acknowledged...

dear sir,
my name is gaurav
place :gurgaon
mobile no. [protected] ,on march 2,sunday, I activated background music by mistaken.aftr some hour i called to idea customer care for deactivation of this service. they said to me it will be deactivated from next month but on 23 may they deduct Rs.20 from my balance. I again made a call to idea customer care . then Idea customer care executive replyed me i m deactivate this service now. but it is not done.
so i requested to you please give me a suggesstion what can i do.I am a student of llb 1 year.
I am thankful to you please take suitable action against idea celluler .

thanking you
Gaurav

My name Prathamesh Gupte --contact no. mob:[protected]

i am writing this to inform u all , i applied for an idea number [protected] at idea outlet in nashik on 22nd june 2010,

outlet demanded 5000/- for the number , i agreed to pay, 1000/- were waiver as m already a postpaid user of airtel so i was to pay 4000/- cash and 250/- activation charges, i paid the money and got the receipt for the same.

all formalities been done payment, form was filled up, address/identity proof submited which was later verified and everything was done.

still my number was not activated, when i enquired why number is not activated i was told, you have to pay 21000/- for this number else it wont b activated.

I concerned to ccc i.e. customer care centre in city but there also i didnt get any positive response.

responsible persons in idea not responding to this issue, why i should suffer? what should i do? the outlet which has issued me this number should take the responsibility of activating my number but they are neglecting me

please i need justice

i am attaching scan copy of the receipt in that address of that idea outlet is mentioned

thank u hope i will be helped out here . . .

i am getting unnecessary messages from idea IZ-55456. everyday ......
Please stop it.My mobile No. is [protected].

i purchase a idea 3g data card on 4 may 2010 from meerut at 2000 Rupees. and recharge unlimited plan at 750 rupees.During i purchase this card, dealer say to me that data card give speed 3.1 mbps,but i plug & play with this idea 3g data card it gives speed upto 14-35 Kbps.when i complaint to idea net technical supporter minnimum 3 to 4 times that reference number[protected],[protected],but did not solve my problem.after i complaint to dealer he misbehave to me that i can't solve your problem.

Sir,

The above said mobile no. ([protected]), which was issued in the name of my son (Mr. Gaurav Bhatia) is being used by me (VK Bhatia Father of Gaurav Bhatia) for the last four years. As Mr. Gaurav is working in USA since June, 2006, all the bill etc. is also being paid by me. Most of the time the bill are paid thro' my bank account.

The mobile having the number was theft on 05/05/2010. Accordingly FIR was also lodged. During this time I was also out of country. After reaching here, I approached to IDEA office (Hari Nagar Depot) to get issued the duplicate SIM. I explained all the things to him and produced the relevante documents (like ID proof, Copy of FIR etc.) to get issued the duplicate SIM.

To my great surprise, they bluntly refused to issue the duplicate SIM and asked to produce Mr. Gaurav Bhatia, who is in USA. I could not understood that how a person should be called from USA to get issued just a duplicate SIM.

The company says, they know the individual customer personally to avoid the misuse. As per my thinking, it is not possible to know all the customer, personally. Although, the SIM is being used by me for the last four years. It is not misuse? The company could not identify the same, although the bill payments are going from my account. I am also a senior central government officer.

As this number has got deep roots, it will become difficult for us and my colleges to manage with new number, I request you to issue duplicate SIM for the same.

Thanks

VK Bhatia Father/of Mr. Gaurav Bhatia
Contact No.[protected]
[protected]
e-mail: bhatia.[protected]@gmail.com
...///

I have an IDEA prepaid number from Pune. I keep getting SMS messages saying I have subscribed for something or the other THAT I HAVE NOT ACTIVATED MYSELF (example: "Monsoon Bonanza Challenge"). Subsequently, money gets deducted every day for "value added services" THAT I HAVE NOT ACTIVATED MYSELF and am not even aware of. Every time I call to make a complaint about this, my complaint is not registered saying it is an "invalid complaint" and that their "records" show that the VAS was activated by me. They keep misdirecting me to different "customer care" numbers, which either automatically get disconnected after an invalid message or are meant for totally unrelated services. The "customer care" agents also repeatedly refuse to give me information about where I could submit a written complaint about this saying "that information is unavailable". All they do is "deactivate" the service, only to send me another sms soon enough... and the whole fraud cycle starts all over again!

I’ve on Idea no. “[protected]” and this no. was activated by M/s One Mobile, Malik Plaza, Dwarka, New Delhi-110075” on 16th May ’10. I’ve submitted all the required documents and provide all required documents to M/s One Mobile. My no. was also working fine. But unfortunately I lost my mobile yesterday morning. Then I made a Police complaint and called your customer care no. to block the no. But as per your customer care executive my details were not updated in your system. So he suggested me to visit Idea Customer care center.

Then I visited Idea Customer Care center at Shelly Tel, G-3, Plot No. 4, Sector -10, Dwarka, New Delhi. There I met with Mr. Manoj ([protected]). I requested for replacement SIM. But he told me that as your records are not updated in our system so we neither give you replacement SIM nor blocked the services on the no. He told me that all the records take 1 month for updation. But yesterday 38 days have been past and I believe 1 month means 30 days. Is in Idea 1 month means 40+ days???

It’s a matter of great disappointment that I am suffering because of company’s mistake.

Please take neccessery actions as per TRAI guidelines, so that consumer will not suffer because of companies' mistakes.

What an IDEA SIR JI……………………….

Dear Madame/Sir,



With utmost regret I’ve to convey you that after being a loyal customer of your company for almost a decade, for the first time I am feeling cheated by your company. My idea cell number is [protected] and I am using this number since last 3 years. For convenience, I keep on doing recharge and top-ups of my mobile through your website www.ideacellular.com and every time I used your website I found it very responsive. Except the last time when I used it to topup my balance with 350/- Rs. Yesterday (23/06/10) at 11:00 am. I successfully made the payment through your website using my icici bank internet banking facility. After which I immediately received one conforming message from IZ-Idea ([protected]) at 11::04:04 am which was “Dear Customer, Thank you for making a payment of Rs 350.00 on the Idea Cellular website. It is being updated in your account.”



After receiving this assuring SMS from Idea I was certain that my topup is done. But when I checked my account balance after 15 minutes by dialing *130# I was surprised to see that it was showing my call balance only 55 paisa. Desperately I called your customer care number 12345 at 11:30 am (23/06/10) and told your executive my problem, and she assured me that I should call after 24 hours. That call to your customer care consumed my 50 paisa, and I am now left with only 5 paisa balance.



Anyhow after waiting for more than 30 hours I called your 198 number today (24/06/10) at 4:05 pm to file my complaint, and the lady customer care executive there said that Idea has received my 350/- Rs. Payment, but due to some technical trouble with your billdesk I may have to wait for next seven days. When I asked her that even after making the payment of 350/- Rs. to you and your company receiving it and confirming it through SMS why should I wait for seven days to get the money updated in my balance? Suppose I meet some emergency problem for which I’ve to make a phone call, what I’ll do for next seven days? Who’ll be responsible if I could not make an important phone call and may caught in some emergency situation even after paying 350/- Rs. why I am left with mere 5 paisa balance in my account? Your carelessness/mistake/ technical trouble/whtsoever which is restricting me to make a phone call for next seven days even after I paid and you received 350/- Rs.



She then transferred the phone to her senior some Ravidra Kumar Singh, who was repeatedly apologizing and asking me to wait for next seven days. When I asked him why should I wait? He told me that it is company’s procedure. When I insisted then he told me that Idea has not received 350/- Rs. payment. How come it is possible that my icici bank account is debited by 350/- Rs against the payment made to idea cellular limited, and Idea has send me a confirmation SMS of money receipt through their website?



When I further insisted to talk to some senior officer in Idea Cellular Limited, he gave me phone number of some Nidhi Sagar ([protected]) ext:688, I tried to call on this number many times, but I am sorry to say that this number is intentionally not picked by anybody. After failing everywhere I am writing this mail to you, and posting the same complaint on www.consumercomplaints.in .



Somehow I am not convinced that Idea is customer friendly and fair/ethical company anymore. You have lost your trust among your loyal customers through non responsiveness and uncaring attitude of your customer care staff





Vivek Singh Tomar

Since 5 or 6 years, I hold this Idea corporate connection, account number - 8.10552929.00.00.100128 and mobile phone number was [protected].

I am currently in USA but before leaving, I had given a written application for converting this number from Postpaid to Prepaid. I also provided all the documents along with the application as requested by the Idea center in Vishrantwadi, Pune. After 1 month I am told that they had lost my documents and now they have communicated that this account cannot be changed to pre-paid since I am in the US ! Well I sent all the documents well in advance before leaving India !!! They even had me pay the 'outstanding dues' and charged Rs. 100 for the Pre-paid sim given to me for use once the conversion happens (which never did).

This mistake from their side has already caused me a month's rent, + Rs. 100 for Prepaid card which doesn't work and now its this month's rental due as well. Of course, the Prepaid sim shows invalid Sim when put inside the phone. For their benifit, I again sent a written application via courier from US to India wasting more money and I have asked my sister to submit a fresh form to Bhandarkar road branch by this week. When she went to the branch, they said it cannot be converted because I am not in India to take the verification call??

Well, first of all verification should not be required for such small things, especially when this is a corporate account and all communication is usually handled by Idea over my official email address.
Secondly, I called Idea customer care from the US twice without any significant progress because it is not considered a Verification call if I make it ! Again non-sense, but I am still willing to talk if they are fine with calling me on my US number.

After finding no way out of this situation, nor any help from Idea with this, I would like to raise this complaint. This is a deliberate time wasting tactics and hostile policies that Idea uses to make sure I will not just pay the rent for the connection for another year (without using it) and also continue holding the connection since I can't even terminate without the so called Verification call.

on 17 jun2010 i received the following sms"OFFER JANKARI KE LIYE TYPE KAREN OFFER AND BHEJEN 50505 PAR NISHULK. " After sending sms 'OFFER' to 50505, a sum of rs 20 is being cut from my balance and i am receiving a sms to this effect daily stating,'AN AMOUNT OF RS 20.00/-HAS BEEN DEDUCTED FROM YOUR ACCOUNT ON[protected]date& time) TOWARDS DAILY DECREMENTAL FOR GPRS PACK" Inspite of sending sms to 50505,no action has been taken.

THIS INDICATES THAT IDEA MOBILE SERVICE PROVIDERS ARE RESORTING TO UNFAIR TRADE PRACTISE WITH A CRIMINAL INTENT,AS THE SMS ARE NOT ONLY MISLEADING BUT ALSO HAVE NO OPTION TO UNSUBSCRIBE.

SUITABLE ACTION AGAINST IDEA MOBILE SERVICE PROVIDERS SHOULD BE TAKEN AND MONEY DEBITED FROM MY ACCOUNT BE REFUNDED.

HEMLATA
MOB-[protected]

My Phone no. is +91 [protected]. I have converted of my prepaid connection to postpaid connection & have taken plan "SV 299 Plan" mentioned on website of Idea Cellular for Delhi.

As per plan chosed my STD rates were supposed to be Rs. 0.75 & both Idea's website and its franchisee i.e. Shaiv BPO Services(Ph. [protected]) has confirmed me that STD call charges as Rs. 0.75 and not as Rs. 1.50, but I was fraudulently charged STD rates are Rs. 1.50.

Despite several complaints to customer care both via mails & phone, no prompt action was taken by them rather they changed the details on their website so that I shall not be able to take any action against them said to me that it was just an error on their part.

Attached with this mail is copy of webpage of idea wherein calculation is based on STD charges as Re. 0.75 and not on Rs. 1.50.
You are requested to help me in this regards

I have an idea prepaid connection on my mobile number [protected]. On 21.6.2010, I was quite surprised to find that a vas pack of 'Sona Jeeto' automatically activated without my any request or option and Rs. 5/- was deducted. This deduction was on daily basis. When I contacted the concerned person in idea helpline and asked how this vas pack has been activated without my choice, one Mr. Abdul of idea cellular has told me that due to network problem this was activated and Rs.5/- will be refunded soon.

Here the matter is not for Rs.5/- only rather I am afraid that whether such is the kind of cheating which is the regular practice adopted by idea cellular to deduct @ Rs.5/- from it's prepaid customers in the multiple of crores and, if such cheating is caught by any customer, then to ask for excuse saying that due to network, it occured.

I don't want such cheating with crores of customers like me. Also I want not only refund of Rs. 5/- only rather full recharge money if such cheating is caught. My last recharge was for Rs. 350/- which Idea Cellular should pay me as fine.

DISGUSTING - NO RESPONSE AFTER REPEATED PHONE CALLS FOR CUSTOMER SERVICES TRIED SENDING EMAILS - EMAILS DO NOT WORK FOR A PROFESSIONAL COMPANY.

DON'T EVER USE - IDEA. REALLY POOR SERVICES, DISGUSTING!!


डिलीवर न कर सकने योग्य: FW: URGENT ATTENTION - REMINDER 1‏
From: [protected]@idea.adityabirla.com
Sent: 21 June 2010 09:29AM
To: Niharika

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************************************************************************ ideacellular.com E-Mail Domain is now idea.adityabirla.com E-Mail Domain
--Forwarded Message Attachment--
From: Niharika
To: ccare.[protected]@idea.adityabirla.com; rajat.[protected]@idea.adityabirla.com
Subject: FW: URGENT ATTENTION - REMINDER 1
Date: Mon, 21 Jun 2010 09:26:48 +0000

Hello:
Following this email, received two follow up calls on Friday, 18th June evening. however, I have nothing heard on the activation. still waiting to get my no. activated.
This is another reminder after so many follow up calls from my side and the emails. Sorry to say, but its Really Poor Customer Service. Disgusting.
Now I am left with no hope but just to disconnect my connection!

I want to complain about idea celluary compeny
I want to tell you that i use idea prepaid sim card from last four
year and the complain that. Idea give a flash mesaage about recharge
with 99 and get two gb free brousing gprs when i active this pack
after 3 days my balance cut from 385 to 3 rupies when i call to
customer care they tell me that i can use only 70 mb per day and if
you use over 70 mb you will charged 5 rupes per mb now this term and
condiction tell me after my balance cut and the idea company does not
give any no. To cheak the per day uaseg so this type of cheating was
creating from idea company to me