Idea Cellular Complaints & Reviews

To whom it may concern

Ref:[protected]prepaid Idea mobile connection)

This is to bring to your notice (I don't know how many times I have to do this) the huge number o[censored]nsolicited telemarketing SMSs and calls I receive.

While I routinely delete the messages, now I got one yesterday from IZ-55456 informing me that I have been enlisted as subscriber at Rs 40/- a month-- god knows for what. I tried to deactivate my subscription by sending an SMS to 155223 but I simply could not do it. I cannot imagine anything more absurd than this. I have never given any consent to anything like this and I cannot even stop it. Pl block it once and many others, such as[protected], BA-VnV and many others. This is simply getting too much. I often miss important SMSs because I am not sure which one is genuine and which one is one and there is no way I can go on checking every SMS I get.

And marketing callers have a peculiar knack of bugging when one is extremely busy in some meeting or other. Hope you take this seriously and deal with this.

Thanks
gvc naidu
GVC Naidu
[protected]

[protected]@gmail.com

hi my name is sanjay i had taken a new idea netsetter conection 5 months before, from last 2 months it is not working i had given complaint so many times but customer care has not given any response,after 2 months they are asking about two months rent, can u pls help to get a new connection or the same connection will work, because i had paid 2000 for purchasing netsetter. my idea netsetter number is [protected],
Thanks
Sanjay Kumar
[protected]

WITHOUT MY NOTICE AMOUNT IS BEING DEDUCTEDWITHOUT MY NOTICE AMOUNT DEDUCTED

idea cellular prepaid

Dear Team,

My name is Sonu Gawade(mobile no. [protected]). I receive a 2 message from 57775, in that 'I have by mistekly activated your gaming services from my Tashan.co.in, I have been charge charge of Rs.20, every week I request you to unsubscribe the service

i m having idea co mobile no [protected] since last 10mnths and having a bad experience from them.
idea cellular company starts VAS service on my no without request and intimation regularly , and the balance gets deducted from the account for that services. i have to call regularly to there costomer care center and ask them to stop that services and alway i take asurance from the excutive that i dont need any VAS sevice on my No. but second day again the same service gets renewed. the excutive doesnt have any records how this service starts and they just says its requested by me. i had never called or send message for any such srevices. but this haapens every day and my 1-3rs gets deducted from my account ,which is never returned to my account. i m facing this problem last more than 2months. on the other hand when we contacts to costomer care of idea they use to ask so many unwanted question to stop services, if we fails to give any 1answer wrong then they doesnt attend our request. it is a kind of harresment what i m facing from this idea no. our hard earn money just goes like this only.
i request to idea that please stop all such thing to be a good company , this company is a part of Aditya birla group and never expected such kind of white collar crime from them.

I am Daniel Raj, i took idea post paid connection on 19th july and paid security deposit of Rs.300. My identity proof goes wrong and my connection was negative, so they call barred my no. the no i got connection is [protected] and the connection lasts for only one week. the dealer provided some alternates to reactivate but everything failed. i told that ill quit the connection. but the provider is saying that the amount will be refunded within 45 days after cancellation. my connection totally cancelled on 31st august,2010 after that it was nearly 45 days over and i didnt receive my deposit amount. kindly revert for this complaint as soon as possible.

Deposit - Rs.300
usage charge - Rs.149

they have to provide the balance of Rs.150

Hi,

I am Sanket Panchal, my cell number is [protected](Gujarat). On this month I got the bill of Rs. 4104, in which they have charged me 2778 Rs. for GPRS. I have activated my GPRS skim 99 rs/month usage upto 2 GB. Then also they charged me for GPRS service. Customer care Representative told me that the GPRS 99 skim has been stopped, and idea cellular send a latter to home address to everyone, then they told me, in the system the conformation is not showing that whether the latter has sent to me or not..!!

I am using idea cellular from last 3 yrs and I took the postpaid connection for last year for the same number. I don't know what to do..?? Please see to this issue..

Waiting for your reply...

Regards,
Sanket Panchal
3

RESPECTED SIR
MY CELL NO. IS [protected].
FROM MY ACCOUNT, BALANCE OF Rs 10, WITHOUT ANY INFORMATION CONTINUOUSLY REDUCED EVERY WEEK .I DID NOT SUBSCRIBE SMS PACK BUT COMPANY AUTOMATICALLY SUBSCRIBED & NOW IT NOT EVEN BEEN UNSUSCRIBED. SIR PLEASE CHECK SUCH FRAUDS.

Hello,
I was using idea net setter [protected],name of prem peeyush for last five months,now i have shifted to bhopal for some reason and here the connectivity of the net setter is very bad.i will request you to kindly discontinue this facility from IDEA.I ensure you for the payment which has not been made.

Thnaks
Prem peeyush.

I have received a SMS reading “ Your daily Idea Game Box subscription has been renewed.You have been charged Rs.5 for 1day.To unsubscribe SMS UNSUBGBX to 55435.Sender: BL- Indiagam.”

I had never subscribe for the daily Idea Game Box.

Immediately I had sent SMS to UNSUBGBX to 55435 for not to renew but SMS remains pending. Since then I have been charged Rs. 5per day from 05.10.10 to till date while I never requested/utilized for any such service .

You are requested to help me for refund of money charged, I had been charged by customer care during complaint but the customer also could not help out from this unwanted charge.Now I am not recharging my prepaid account due to un-satisfied service of the Idea Cellular service.
It is the great disadvantage if the cellular services for un-wanted charges applied by them.
Regards,

Hi,

My name is Kapil Agarwal and I was a subscriber of Idea postpaid services. However since I suddenly lot my job, I was not in a position to pay my bill of 3500 from past 2 months which I have already communicated to Idea Customer Service. I have told them that I will pay all my dues before 15th October however I and my family members are still getting threatning calls from Idea Collection team. A guy by the name of Shahid Khan has been calling us during the day as well as during the night and has been harassing us.

The Idea Communication ID is[protected] and the details of the collection guy calling us is mentioned below:

Shahid Khan
shahid_idea.[protected]@yahoo.in
Cell # [protected]

Kindly request you to take immediate action against such an act of Idea cellular services.
Thanks/ Kapil Agarwal

Dear sir,
I had purchased idea mobile prepaid connection from a dealer supper optics ,Izzatnagar,BAREILLY IN AT THE END OF August 2010.Till date I have submitted my IDS FOUR TIMES till date.
At present Iam doing National diploma course AT IVRI ,Izzatnagar, BAREILLY.So I have submitted xerox of my 1) ID CARD 2)BONAFIED CERTIFICATE OF HOSTEL ACCOMODATION FOR ADDRESS PROOF3) VOTER ID .
Submitting all these documents for four times they have cancelled my mobile connection. I AM A RESPNSIBLE GOVERMENT SERVENT still they have cancelled my pre paid mobile connection no. [protected].
AT PRESENT MY Rs.175/- is balance on the same.
So kindly take strict action against idea as they have unnecessarily harrased me.Waiting for your action & REPPLY.
Thanking you
DR.SAOJI S.S.
MOBILE [protected]

its connection takes 4 to 5 minute ana disconnect after 30 second

Dear sir idea which is a large telecom operator in india .but as per my knowledge they are the huge cheater in telecom industry .
as they are suppose to deduct unwanted vas service charges without clients information .as i have already talked with their customer care yogesh ( he didnot disclose his name ) fore more than 12 times regarding this . but there is no positive response.
my tel no is : [protected] babula sahu

i need a positive help from consumer fourom or trai to avoid such de

Hi,
My mother is using IDEA sim just for making calls, on the 1st October there was a message from IDEA that some combo pack has been activated @ Rs 2/day. we had not subscribed for any such combo packs, there was a toll free number also present in the sms for deactivation, I called the toll free number and pressed the numbers so as to deactivate the service. I also called customer care . PLEASE NOTE THE CUSTOMER CARE NUMBER FOR IDEA IS NOT TOLL FREE, FIRST TIME I'VE SEEN CALL TO CUSTOMER CARE IS BEING CHARGED.
The customer care professional was not of much help, he kept repeating that his system is showing that we have activated the service whereas we had never done so, I told him about the deactivation stuff, he said it was fine. I even spoke to his supervisor Biltu Saha who kept repeating that the service was enabled from my end, they were least bothered to hear to my complaint.
Next morning I get the same sms for combo pack, I call up customer care again and this time the same Mr. Biltu Saha says the procedure for deactivation would not work since the toll free number was not working. He never bothered to tell me this during the first call, THIS IS HOW THEY HARASS CUSTOMERS AND MAKE THEM SPEND MONEY ON CALLING CUSTOMER CARE. He took a complaint for deactivation and said the service would be deactivated by next morning 10 am. 2 days after that I get a sms that the request for deactivation could not be services, please contact customer care. AGAIN I CALL UP CUSTOMER CARE AND SPEND MONEY ONLY TO BE TOLD THAT THE SERVICE HAS BEEN DEACTIVATED. THE SMS MAY HAVE BEEN SENT BY MISTAKE. THE LADY KEEPS ME ON HOLD FOR 10 MINS BEFORE I HAND UP WHEN I ASK HER TO CONNECT ME TO HER SUPERVISOR.
This kind of service is not expected. I've planned to throw away the SIM once the amount I've recharged gets over.
I would request you to take strict action against IDEA for these fraudulent practices.

I have purchased a prepaid idea sim with no [protected]. I submitted all the documents required forprepaid connection. After my Sim was activated i also recharged it by Rs201 sucessfully. After two days of activation my no. was disconnected and on enquiry i was told to resubmit the documents at the nearest IDEA showroom.
I again submitted the douments on 1st Oct2010 at Balanagar IDEA
showroom in Hyderabad. But still my no is not been activated. It has been
more than 15 days when i have purchased the SIM and is not able to use it.
I have repeatidily tried to solve the problem with the help of IDEA
customer care of AP as well as the IDEA showroom in balanagar hyderabad
but in vain. On 5th Oct i was told that my no is corrupted and it won't be
able to re-activate it and i wont be refunded the Rs 201 recharge amount
as well as the 36 Rs sim charge.
Thus i request your kind intervention in this matter to get my sim
re-activated by directing the concerned people or provide for the refund
of the recharge amount.

[protected][protected][protected][protected]
Hello Respected Sir/Madam,

As per your email acknowledgement, you have stated that "We acknowledge the receipt of your mail. We would look into the matter and revert within 2 working days."
I have sent the email on Monday at "Mon, Oct 4, 2010 at 9:45 PM" so as per your comitment you have to revert back to me on wednesday. but still i have not received a

single communication through email or call from your side.

I request you to look in to this matter at the earliest.

Waiting for the healthy and meanningful reply.

Regards,
Rathin Vora
[protected][protected][protected][protected]
Hello Respected Sir/Madam,

I am Idea Net setter customer and my Idea number is[protected].
I have a complain against my August as well as September 2010 bill.

I have 299 rs - 500 MB free download plan.
I am using Idea USB device only with my Laptop , Every month 1st date i am resetting it to 0. No one else uses this card and i also dont use with any other laptop or

any other pc.

As per your company's "Idea Net Setter" tool, at the end of the september month (30-th september), it is showing
Upload Data = 88.12 MB and Downloaded data = 396.31 MB. so total will be 484.43 MB which is well less then 500 MB.

Then also i got charge for extra usage of 80 MB = 160.00 ruppees. so that means my total usage as per your idea net setter should be 580 Mb. i can understand that tool

may not be 100% accurate , but its impossible that the diffrence between the total usage will be 580 - 484.43 = 95.57 MB. How that is possible?
SO either your tool is showing wrong or either the amount for which i am getting charged that is wrong.

Same thing happened for me for August month. and that time customer care person gave me 150 rs discount.
I am not asking for duiscount for september month, i want to know why there is a diffrence of 95.57 MB? how that is extra?

I had a word with Customer care executive "Snehal " as well as "Vishal Brahmbhatt - Handling MI", They told me they can not help me in any way. and asked me to contact

the customer care.

Apart from that i am getting charged for Late payment fee of 11.62, but when i raised a query with snehal, he told me he will update me about the bill date and even if

i am getting charged he will reversal it.
But now today when i visited Idea customer care office - sector 16, he kept quite on this.

So as a result of this what i am understanding is what ever idea will charge i have to pay with out any doubt. so may be tomorrow idea will charge for 10 GB and ask me

to pay the amount. I am not getting this as fare play and want to know the exact reson behind this.

When i told that i have taken screen shot of the idea net setter tool, Vishal is telling that is not the proper way. then what is the proper way? can you please tell

me. I also attached september net setter screen shot with thisn email.


First of all i want to get this issue resolve and then only i want to pay the bill. Please stop cheating customers like this.


Please call me on +91 [protected]. I have called minimum 30 to 40 times and also visited idea sector - 16 office minimum 15 times for this issue. still i have not get

justice for this.


Waiting for the healthy and meanningful reply.

My email id is rathin.[protected]@gmail.com

Regards,
Rathin Vora

Idea Cellular has been popularising discount scheme called " Double talk time" for Post Paid users.
There was a call on 11th of Sept saying "Your number has been selected as preferred user and we are giving a discount of Rs. 75/- for next one year" When asked for charges, it was clearly stated that there are no charges whatsoever on this scheme. So I activated the scheme.
But to my shock Idea deducted Rs 750/- for this scheme in the next month's Bill.
I enquired through mail to which no response was given.

Sir,
I lost 2 idea prepaid sim cards ( Nos: [protected] and [protected]) with purse while travelling by bus. I have tried to suspend the service to my sim cards requesting at idea outlet in person with address proof and copy of my reciept of the petition from cherpulasseri Police Station. But they refuse to block the sim telling that no such facility available for prepaid costemers. when dialing my lost sim numbers the phone rings and somebody attended after a number of attempts, but the answer was "Babbbaabbba". It is sure that the number is being used by sombody.
I request that the facilty may be given to all subsribers to suspend the service at least from the connection issuing authority
Thanking you

sir,
I was using a number [protected] in Delhi and thereafter I came bangalore but I was using that number. as the recharge faciality is not available in bangalore for numbers of outstation idea consumer I could not recharge it but this number was active. from last week the number shows invalid sim in my mobile. on contacting customer care executive of idea cellular Delhi I got a reply that this number is issued for selling in market as i have not used it for last three months about which I have not been given any information that my number is going to be disconnected and without informing me they have stopped service to this number and issued it for sale in market.
so i request you to please suggest me next course or action.
yours faithfully
prakash deep
Ph:[protected]

Dear Sir,

I have received a call from idea distributer -Noida Sec-64, for a postpaid plan. i agree with plan and given 500 rs for activation. But for 2-3 days my no was not activated then i call the same person who is given me a plan and also contact with the field boy who collect the money from me. But after one week they was not picked my phone and they said no one can do him worng. i told him i file a complaint then they said nothing will happen with him.
Name of the Person

Rajveer - [protected](Office person)
Mukesh- [protected](field boy)

I have attached the plan copy those they filled and given to me. But now they denied.

Request you to please do the needful.

Thanks & Regards
Sandeep Saxena
[protected]