[Resolved]  Idea Cellular Mobile Connection — Fed up with Idea

Dear Sir/Madam,

I own an idea connection which was on the name of Mr. Ankur Vishnoi bearing no. [protected] from last about 2 years. Earlier it was Postpaid Connection now I have given a request to migrate the same in Prepaid at Idea Showroom Sec-14 Gurgaon. They committed me the same will be activated in next 24 hours and even I had paid the entire bill but now i has been more than 60 hrs has passed but the sim is still inactive. Due to this I am facing lots of problems. Then I spoke to some customer care executive of prepaid division and I am shocked to hear that they have not received any request from neither from postpaid division nor from Idea Showroom. After that I spoke to some Nodal Officer who sits in Delhi Head Office the she told me some bill is pending from your side. I really dont understand why the showroom people have not taken the whole amount from me after informing them I want to clear my entire amount. Now I have made the oustanding payment around 18 hrs back. Even now also I am not aware when will it be activted. I dont understand why these people are not taking it in seriously. It gives the bad impression to the customer and affects the brand image of company. Infact I should say Idea gave the worst service.

Regards,

Pooja Aghi
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Aug 14, 2020
Complaint marked as Resolved 
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To whom it may concern:

My name is Shine Kurian, I'm a business man from Kottayam, Kerala. I am idea customer for the last 8 years and facing a very important problem, which I have been complaining to your customer service from the last 3 years. I'm disappointed to say that, I haven't got any reasonable reply or solution for my problem. I live in Kottayam, just round about 1 kilometer from the city. I do not get proper range near my residence and its affecting my business severely. I'm also a customer of BSNL, which I don't have any problem with. My customers are complaining, they always get a message saying that" the customer you calling is out of range" or the phone is "switched off". If you value your customers and or would like to solve the customer issues please find a solution for my problem. Including me, my brother and about 25 of our friends, all are your Golden Card members and are disappointed and ready to cancel the service and join BSNL, if we do not get a proper solution to this problem. Please find a solution, I don't want you to call me at all for this. I'm tired of getting your unnecessary calls, which don't help me at all. Resolve or please let me know if you can thru e-mail.. Hope to have a positive attitude towads this and a solution within a month or we will think that you want us to cancel all our service. Thank you.
i have idea prepad service since from a yera and i'm using sms national service by using 36 rs boucher for 200 local/national sms under a month. but, when my balace goes to below 25rs it sends me a kind of reminder that my balance is below 25rs after sending the sms. now i feel to have some problem in sending the sms means to say tha sms goes to outbox and not to receipiant.what is this notation( below 25rs) means, does it require to take this sms service or something else.


thanking you
Dear Sir/Madam,


I own an idea connection which was on the name of Mrs Indu Wadhwa bearing no. [protected] from last about 3 years. It was Corporate Postpaid Connection and I had given a request i am not interested to continue the same and to close the same. I had paid the entire outstanding bill amount last month. but now I had received the bill in which your executives charge Rs 999 for another three years charges + service charges and service tax totalling Rs 1045.30/-. Due to this I am facing lots of problems and I want to clear my entire amount. I dont understand why these people are not taking it in seriously. It gives the bad impression to the customer and affects the brand image of company. Infact I should say Idea gave the worst service.

Regards,
recharge code
My idea mobile connection no. is [protected]. I have paid my bill for Rs1205/- against ur bill amount Rs1203.22 on dated 6-1-10. Pls activate my connection immediatly also de-activate missed call information. Don't deduct Rs15/- in my future bill. Call me !!!
Thanking u!
Sir/Madam
I'm a regular customer of Idea mobile service from last three years at Delhi. I had opted to continue my service after two years of postpaid service (defence plan) on expiry of the service of my mobile number [protected]. A representative of Idea called me to offer new plan with same number which I was using and i agreed for the same. He came to me with new SIM and told the number will remain same but on new sim as its Mega Hrtz will be good and charges Rs 250/- from me and after a week call came to note my new number. I disagreed and went to Idea care Vasant Kunj from there i came to know he (Shaiv BPO services) has cheated me and at the same time i lodged a complaint with them. They told amount will be re embursed by cheque to my address. From June 2009 I was trying the same also complaint at Idea care Connaught Place in Dec 09 again for atleast to adjust the amount in my Postpaid bill but all of no use. Idea has not opened the eyes till now in my case for this three years old customer. I request you to please look into the matter and do the needfull as early as possible. Any way I had decided not to pay the bill for postpaid service till it is cleared.

An early action on my Case expected from this Indian Air Force soldier

Thanking you in anticipation

MS Shahreyar
Mobile number [protected]
Repected Sir,

My Name Santosh kumar so RadhyaShyam .I Am purchase a Post Paid Connection to that Gurgaon unit (sct14). and i am give the full address to the dealer and they was send the mail to you. They Was send Mail 3 times and although you have negative my mail...When We call the Gurgaon unit they was said that we was send the mail and reply is that the address is out of the city so can;t Do any think ... please tellme any option to me ...My address (Plot No -516-490, Sector 6A Housing Board Dahruhera (Haryana) )Near Second Plant of Hero Honda) Bewari ... M y mobil No is [protected] .. I was request you to solvemy problem . I am your customer since three year and at present time I use idea prepaid ... PLease solve my problem


Regarding

Santosh Kumar (gurgaon)
I TOTALLY agree with all the above mentioned complaints.!!! I am suffering the very same problems, I have been cheated off for Rs 500. and have been writing emails to the same adresses, Speaking to the same people and its been 1.5 months since i was promised refund. and till date, no action has been taken.

NIDHI SAGAR, SHIVANI SOOD, and SANDEEP JAIN ???
hi sir i m amit sharma i m from ferozepur punjab my num [protected] is nt working after deposted my id proof. so kindly help me and start my number
I own an idea connection which was on the name of Mr. Aslam khan bearing no. [protected] from last about 2 years. Earlier it was Postpaid Connection now I have given a request to migrate the same in Prepaid at Idea Showroom in ujjain . They committed me the same will be activated in next 2months because this is uniqe no. and even I have paid the entire bill but now i have been more than 4months have passed but i have not receive the sim . i am really shocked when i know that this sim is given to another person . Due to this I am facing lots of problems. Then I spoke to some customer care executive of prepaid division and I am shocked to hear that they have not received any request . I dont understand why these people are not taking it in seriously. It gives the bad impression to the customer and affects the brand image of company. Infact I should say Idea give me solution .
Dear Sir
I am an ex-employee of IDEA(have worked with IDEA for Four Years) but since last one year & nine months, I am not able to get my PF money . Pls look into the matter ASAP, as I am not getting any satisfactory resolution till date

Thanx & Rgd's
Deepti
[protected]/[protected]


[protected] Forwarded message[protected]
From: [protected]@yahoo.com
Date: Wed, Aug 26, 2009 at 3:44 PM
Subject: Fwd: FW: Fw: regarding pf
To: [protected]@epfindia.gov.in



Dear Sir,

PLS HELP ME IN GETTING MY PF (MY PF-ACCOUNT IS:-DL-29590/0687) money, MY Employee-code is:-108902, I have worked with IDEA for FOUR YEARS
PLS SEE THE ATTACHMENT OF RESPONSE RECIEVED FROM PF-OFFICE, which shows that the payment has already been transfferred into MY ACCOUNT ON:31ST DECEMBER 2008 through CHEQUE/ MONEY ORDER NO.:-742176
BUT, WHEN I HAVE CHECKED MY SALARY'S PNB-BANK ACCOUNT :-[protected], HERE IN MEERUT-BRANCH, I HAVE NOT YET RECIEVED ANY SUCH AMOUNT OF RS.27870, NEITHER THROUGH CHEQUE NOR THROUGH MONEY ORDER TILL DATE

WAITING FOR A SATISFACTORY RESPONSE FROM YOU WITH PROPER RESOLUTION, AS, I AM NOT RECIEVING ANY RE-SOLUTION FOR SUCH A CRITICAL PROBLEM, PLS HELP ME AS I AM REALLY IN NEED OF MONEY, BECAUSE MY FATHER IS A PATIENT OF TUBERCULOSIS, & BOTH HIS LUNGS HAVE GOT COMPLETELY DAMAGED, AND I AM IN NEED FOR MONEY FOR HIS TREATMENT, AS I AM WAITING FOR THIS MONEY SINCE ONE YEAR, AS I AM THE ONLY CARE-TAKER OF MY PARENTS

I WILL HIGHLY TAHNKFUL TO YOU, IF YOU PLEASE CONFIRM ME THE CHEQUE NUMBER OR MONEY-ORDER NUMBER & SEND ME THE PHOTO-COPY OF CHEQUE OR OF MONEY ORDER CREDITED INTO MY ACCOUNT, SO THAT, IT COULD BE HELPFUL TO FIND-OUT THE PERSON WHO HAS TAKEN THE MONEY AS, I THINK THE MONEY HAS GONE INTO WRONG-HANDS

QUICK RESPONSE WITH RE-SOLUTION WILL BE APPRECIATED

THANKING YOU
DEEPTI MONGA
[protected]/[protected]

[protected] Forwarded message[protected]
From: Divya moga <[protected]@gmail.com>
Date: Thu, Aug 6, 2009 at 11:42 AM
Subject: Fwd: FW: Fw: regarding pf
To: Mahesh Kumar - HR <mahesh.[protected]@idea.adityabirla.com>
Cc: Anil Srivastava <anil.[protected]@idea.adityabirla.com>


Dear Sir,
PNB is the only salary account, regarding which I had given information to Mr Harish Kumar for updating My PF Money
I HAVE ALREADY SPOKEN TO THE PNB BANK REGARDING THE SAME, BUT AS PER THEIR RECORDS NO SUCH AMOUNT WAS BEEN CREDITED IN MY ACCOUNT THROUGH THE CHEQUE OR DD PROVIDED BY PF-DEPARTMENT(As, As per the REPLY recieved from PF-TEAM.SCANNED-COPY ATTACHED:-(PF-ACKNOWLEDGMENT RCVD (PG1 &PG2) AMOUNT OF RS 27870 HAS BEEN CREDITED THRU RASHI CHEQUE/ MONEY ORDER NUMBER:-742176..AS ON DATE:-31-DEC-08

Moreover, I have already checked my other accoun as well
Maheshji, Request You to Pls confirm from the PF_Office, THROUGH WHICH MODE :-ACCOUNT PAYEE CHEQUE/ DD/ OR DRAFT HAVE THEY CREDITED THE MONEY IN MY SALARY -ACCOUNT-PNB?AND PLS REQUEST THEM TO PROVIDE THE PHOTO-COPY OF CHEQUE/ DD/ MONEY-ORDER FOR THE PAYNMENT CREDITED BY THEM
I WILL BE VERY THANKFUL TO YOU...PLS UNDERSTAND I AM IN URGENT NEED OF MONEY AS, I AM IN URGENT NEED OF MONEY, BECAUSE MY FATHER IS SUFFERING FROM TUBERCULOSIS (TB) AND HE IS IN ADVANCED STAGE OF DIESIESE AS PER THE DOCTORS

THANX & REGARD'S
DEEPTI MONGA


[protected] Forwarded message[protected]
From: Mahesh Kumar - HR <mahesh.[protected]@idea.adityabirla.com>
Date: Aug 5, 2009 1:00 PM
Subject: FW: Fw: regarding pf
To: [protected]@gmail.com
Cc: Anil Srivastava <anil.[protected]@idea.adityabirla.com>


Dear Deepti,



Please check all existing accounts it might be amount has credited in other account.





Regards

Mahesh



From: Divya moga [mailto:[protected]@gmail.com]
Sent: Tuesday, August 04, 2009 6:49 PM
To: Mahesh Kumar - HR
Cc: Anil Srivastava
Subject: Fwd: Fw: regarding pf




----







To













Respected sir,

this is to bring to your kind notice with reference of pf status (DL-29590/0687)

relevant details is Deepti Monga emplyee id sap id(EMP-ID:108902)


was submitted pf at noida at IDEA Noida Office

need to know status for same kindly do needful

earlier revert would be appreciated Pls find enclosed is the scanned copy as the payment has been cleared as per the scanned copy recieved the payment for PF has been cleared through RF office, but as confirmed from my Salary account No:-[protected]/PUNJAB NATIONAL BANK, ABULANE BRANCH, MEERUT-CANT-PIN NO.:-250001
MY DATE OF JOINING:-22-JUNE-2004

MY DATE OF RESIGNATION:-23-JUNE-2008

KINDLY TAKE THIS PERSONALLY, AS THE MATTER IS VERY SERIOUS

I WILL BE HIGHLY OBLIGED


THANX & RGDS
DEEPTI MONGA
EMP CODE:-108902






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dear sir

sorry to say name is big and service is very bad my balance is deducting like pipe busted in my bathroom when i called to custmare care service no one is answering i think u pay people to sleep in office hours and if they accidendatly got up they have common answer is that we cant help sir please change u r company name into idea of cheating people company i[censored] by mistake got up then please call me up my mob [protected]
TO WHOM IT MAY CONCERN


Complainant against your Sales Executive name Abdul, mobile no [protected]

Making complaint from the last five days regularly but no one to hear
I Rajesh Nayan purchased two IDEA NET SETTER from your sales executive ABDUL
Mobile no – [protected] one was purchased on 13.08.10 and second one was purchased on 17.08.10 after cash payment of Rs. 1500/- each and assured him to referred my five advocate colleagues for this. One of the prepaid Net Setter I am using and another one which I was purchased for my brother in law on 17.08.10, because on 13TH Aug the modem was not available with him. Second one Net Setter No. he has given[protected] and SIM no.[protected]. We have got good faith in him. On either 13-14.09.10 when we made a call to him that net setter is not working he replied to come to you next day. Next day he came and taken away the net setter with him. Stating that its recharged is over. Since you have not used one month free unlimited browsing and downloading I will recharge from myself. From 13-14.09.10 he is misguiding us . Sometime he said that I am busy with my clients and sometime he told that idea server is not working that why your recharge has not done.
On 22.09.10 when I contact him he told that I am coming to Saket Distt. Court to meet at 2 pm at 2pm he again rang me that I am busy with my client and will come to you at 4 pm. When I try to contact him he did not picked up his mobile. I contact him from another mobile he replied so roughly which neither I can write nor I can Say.
He is keeping my net setter with him and harassing and torturing us and using abusive languages. I also assured him to referred him to my colleagues for the same, but he did not take care
I would like to state that to look after this matter on urgent basis and short out as soon as possible.
Thanking You.
Rajesh Nayan
Advocate
27.09.10
idea is the no.1 cheeting cellular company.govt should close this and save innocent customers money
Dear sir
sorry to say that i buy an idea netsetter but it speed is very low only i got 1or2 kb per sec
that is not a good speed if no responce from your side then i m going to consumer court. pls reply immediately.i pay money so iwant it benifit ok...

my idea net setter no is:[protected]
sajith.s
kollalm kerala
[protected]@gmail.com
Sir, My mobil number is [protected], i lost my balance 8times. all are below 15rs.if ask in customer care they reply no. what is this i dnt no. similarly i got automatic service reply so many times. pls give crt answer to mail id and similarly to my mobile. because i cant check mail daily. or credit 45Rs immeiadetly. if no responce from u r side then i m going to consumer court. pls reply immediately

Idea — About Mobile Connection

After 2 Years " IDEA " Company Sent Message To Me : " Submit Your Documents Otherwise Your Connection Will Be Deactivate. " My No. [protected]

Idea Cellular — the recipient of a particular numbers not receiving sms

even after repeated reminders to customer care in rgrds to twp particular nos not receiving my sms , there have not resolved .The service and quality of agents is pathetic of a brand like IDEA ...my no is [protected]
Sir, I am using ur idea cellular service last 4 or 5 yrs. and my No. is [protected], I activated my DND service when i start to use this No. but still I am getting a lots of advertisement SMS daily. I have call so many time in the C.C. they promissed me that we will resolve this problem within a week but still i am getting such kind o[censored]nwanted SMSs I am not satisfied with your service.
Please sir I am requesting you do something for it.
I am giving a example of such kind of SMSs:-
" Door Step Service PAN Card Passport Assistance and Income Tax Return contact ONS [protected], [protected], [protected], www.ons.ind.in Krishna Complex Jwala Heri Mkt"

" Apka Apna 100 Sqyd. ka Plot sirf Rs.22, 500 mein, Bal Rs.67, 500 in 24 inst free EMI's at Ajmer Road, Jaipur, Best Location - Ph. [protected]
From - LM- Saivihar."

and also some SMSs from BV-Landmark, want a new No., BA Supertech, New housing in Noida and Greater Noida.

at last time your Coustomet Care executive give the complaint No.[protected], so please do something in this regard.
Sir i have an idea No.[protected] of corporate plan Rs.600 for 2 years which is about to expired. i submitted my request on 30/3 to convert it into Honda Plan (Rs.700/- for 2 years)for defence personnel. My Ref No. is[protected] but my plan has not been changed and no response from Customer Care. Please help me and take immediate action to change my plan to Honda Plan

Ashish Kumar Mitta
Group Centre
CRPF Camp, Jharoda Kalan
New Delhi 72

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