[Resolved] Idea Cellular Postpaid — Ridiculous Customer Care Executives | |
Idea Cellular customer care service is ridiculous. It keeps you waiting for long, provides you wrong information, executives are bigheaded. When I switch on my international roaming, I was told by customer care executive that incoming call will cost me Rs. 27. When I received my bill, all incoming call were charged at Rs. 76. My repeated attempts to get this problem solved by customer care was futile so I went personally to see Area Manager. Area Manager confirmed that customer care executive are still telling Rs. 26 as incoming charge. He told me that he is helpless as Idea has already paid charges to other telephone company so can not do any thing with my bill. One executive kept repeating that switching on my international roaming will take THREE Working days!! What an efficient system!!! Recently Idea charged me Rs. 2500 as OCC charges. When I called customer care, which took me 20 minutes of hold then executive keep on asking me what is your mobile number and telling me for 10 minutes that the question "What are these OCC charges" belongs to confidential information and can not tell me answer until I verify my identity. Can any body tell me what is confidential in asking why you have overcharged me? Is it customer care service or customer pain service? What quality of people Idea is putting in Customer care? Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
 32 Comments | |
Comments
my credit limit is rs 500 and my usage is very high, and my services being suspended without any information.i requested CCE to increase my limit but he said sorry i cant, then i asked him to terminate my munber again he replied sorry i cant .i said i want to talk to your supervisor but he refused .
idea c c services are pathetic .i suggest idea to learn from airtel and hutch.
idea c c services are pathetic .i suggest idea to learn from airtel and hutch.
idea pospaid sim — my outgoing and incoming service on hold.
toidea
celular
dear sir,
i inform you that my mob no- is [protected].my outgoing and incoming service is on hold so please start my service coz my due bill payment has been submet by cash.as soon as possible.
your customer
maapitambara traders
i got mobile bill through mail, but i cant open passward is error, what can i do, pls send me bill without passward & i need idea postpaid customer care no, very urjent reply soon
my mobile number is[protected]and for about 1 year I am using this number and yet I am not making dues on my payments so please consider me as your customer and please sent me my idea bill[the detailed one] through this email id.
please sent me my idea post paid bill through my email accunt.my number is [protected]
I am totally dissatisfied with the services of Idea services as per I have forwarded request for activation of my outgoing call at 7:47PM and the costumer executive told me that your services will be resumed at 10:17AM next day, and till now the services are not started.
That is why costomers are very satisfied with Airtel services as per I am also preffering airtel n I would like to suggest every one that they should change their connection other than IDEA.
That is why costomers are very satisfied with Airtel services as per I am also preffering airtel n I would like to suggest every one that they should change their connection other than IDEA.
this is my mob. no.[protected] before last due date is discoonect .
so mai out of station tha iss liye maine bill nahi pay kar paya .iss matter ke liye mai sec.12 22 ke idia custmor care gaya but mujhe waha koi bhi solution nahi mili. so plz mera no. again start very fast.iss ke bad mai bill pay karoo.
so mai out of station tha iss liye maine bill nahi pay kar paya .iss matter ke liye mai sec.12 22 ke idia custmor care gaya but mujhe waha koi bhi solution nahi mili. so plz mera no. again start very fast.iss ke bad mai bill pay karoo.
Idea Cellular Postpaid — cross connection
hello,i am an idea postpaid user. since 1 month cross connections are happening with other users from my mobile number. and idea customer care are not looking and responding to my complaint since long.
help.
thanks
dated 22/1/2010 i paid my mobile bil Rs 1350/ mobile no is [protected] pls restart my no my sim is Invalid SIM show in my mobile pls shotout my prob as soon as possible
Thanks. for customer cart he sand my bill to me.
Thanks. for customer cart he sand my bill to me.
25jan, I take a idea new sim no.[protected] and mob. no. is [protected] but this sim is not activated till 2feb.give me region and kindly activate it.
my cell no [protected].out going facility is not working .i purchage this no befour two week
महोदय /महोदया,
आइडिया कम्पनी उत्तर प्रदेश (वेस्ट रीजन)
विषय – मोबाइल फोन पर आइडिया कर्मचारी द्वारा चीटिंग करने के सम्बन्ध में !
महोदय/महोदया,
निवेदन है कि मै सन्तोष कुमार यादव पोस्टपेड फोन न0 – [protected] से बात करता हूँ तो हमारे फोन को बीच में ही ट्रेश कर अभद्र भाशा का प्रयोग किया जाता है ! जो आप के ही किसी कर्मचारी का काम है !दिनांक 06.03.2010 को सुबह 10 से 11 बजे के बीच भी यह हरकत की गयी और मेरा फोन काट कर बीच में मेरी पत्नी से अभद्र भाशा का प्रयोग कर बाद में कहा गया की आप मौज कीजिये में अभी आपकी बात करबाता हूँ !
महोदय/महोदया, इस सम्बन्ध में जाँच कर तुरन्त कार्यवाही की जाय कि आखिर वो कोन है जो हमारी पर्सनल बातों को सुनकर चीटिंग कर रहा है ! और मुझे बताया जाय कि ऐसा क्यों हो रहा है ! मैने कल ही एक मेल आइडिया कम्पनी उत्तर प्रदेश (वेस्ट रीजन) को भेजा था परंतु कोई जबाब नहीं मिला आखिर क्यों ?
यदि इस सम्बन्ध में कोई ठोस कदम नहीं उठाया गया तो मजबूरन मुझे आपके फोन को बन्द कर किसी और कम्पनी की सेवा चालू करनी पडेगी !
सन्तोष कुमार यादव
फोन न0 – [protected]
आइडिया कम्पनी उत्तर प्रदेश (वेस्ट रीजन)
विषय – मोबाइल फोन पर आइडिया कर्मचारी द्वारा चीटिंग करने के सम्बन्ध में !
महोदय/महोदया,
निवेदन है कि मै सन्तोष कुमार यादव पोस्टपेड फोन न0 – [protected] से बात करता हूँ तो हमारे फोन को बीच में ही ट्रेश कर अभद्र भाशा का प्रयोग किया जाता है ! जो आप के ही किसी कर्मचारी का काम है !दिनांक 06.03.2010 को सुबह 10 से 11 बजे के बीच भी यह हरकत की गयी और मेरा फोन काट कर बीच में मेरी पत्नी से अभद्र भाशा का प्रयोग कर बाद में कहा गया की आप मौज कीजिये में अभी आपकी बात करबाता हूँ !
महोदय/महोदया, इस सम्बन्ध में जाँच कर तुरन्त कार्यवाही की जाय कि आखिर वो कोन है जो हमारी पर्सनल बातों को सुनकर चीटिंग कर रहा है ! और मुझे बताया जाय कि ऐसा क्यों हो रहा है ! मैने कल ही एक मेल आइडिया कम्पनी उत्तर प्रदेश (वेस्ट रीजन) को भेजा था परंतु कोई जबाब नहीं मिला आखिर क्यों ?
यदि इस सम्बन्ध में कोई ठोस कदम नहीं उठाया गया तो मजबूरन मुझे आपके फोन को बन्द कर किसी और कम्पनी की सेवा चालू करनी पडेगी !
सन्तोष कुमार यादव
फोन न0 – [protected]
Sir my no is [protected]
Sir main is no ko band karna hain.So plz sir is no ko band kar do.
Sir main is no ko band karna hain.So plz sir is no ko band kar do.
please sent me my idea post paid bill through my email accunt.my number is [protected]
please sent me my idea post paid bill through my email accunt.my number is [protected]
Idea Cellular Post Paid Service — Idea Charging for Customer Care Call
Dear All,This is to bring to your notice that Idea is charging for making a call to their customer care number i.e., 12345 OR [protected].
This is mutiny.
When no government organization like TRAI OR DOT have not yet declared Or have not made any official statement.
But Idea Cellular is still charging the customers.
Note:- It seems to be a big bribe taken by the TRAI,the reason why i am making this allegation is because TRAI website is not working.
So that the customers cant check the website for information.
The concerned departments have to take required action.
Regards
Venkat
[protected]
WOW! I was thinking they do all this to only prepaid customers like me but now I realise that they dont let go even the postpaid customers too. Well congratulations sir for your sufferings.
Why dont you sue them: Hain na kamal ka Idea sirjee trust me I will come to the court as an alibi. This must go to the lazy bump bigshots who do estabilish companies as their hobbies but dont know how to run them. Otherwise why this problem does not exist with Vodafone?
Anyway, the customer service in this country gives you wrong information be it big companies like Citibank or ICICI trust me.
Welcome to customer care. xD
Why dont you sue them: Hain na kamal ka Idea sirjee trust me I will come to the court as an alibi. This must go to the lazy bump bigshots who do estabilish companies as their hobbies but dont know how to run them. Otherwise why this problem does not exist with Vodafone?
Anyway, the customer service in this country gives you wrong information be it big companies like Citibank or ICICI trust me.
Welcome to customer care. xD
good service
maru pospaid canetion haji kem chalu nathi thayu
my mo:- [protected]
my mo:- [protected]
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During Oct'08 month, on 28th Oct. (Dipawali Day), I sent @280 SMS, for which IDEA has charged me Rs.280 which is unknown to me and I came to know only after I received the bill.
You are requested to correct my bill accordingly.
Regards,