Idea Cellular Complaints & Reviews

Feb 26, 2014

Updated by vsprabhu2 Dear Sir,
I had purchased Idea 3G Netsetter Dongle for Rs 1600/-on 5/8/13 from Idea Cellular Gallery in Virar(West). The Simcard Number is [protected] and my A/C number is[protected]. I was promised a download speed of 2Mbps.The activation was done on 8/8/13.Since the day one I faced slow download problem (20 Kbps). I immediately informed Idea Gallery people as well as Idea Cellular Customer Care about the slow download speed.They promised to set it right in three days.But nobody from their side turned up.I started following this at a regular interval of 3 to 4 days .But the problem was not tackled .I paid first month bill of Rs 309/- thinking they will correct the problem in few days.But when the problem continued and Idea Cellular continued to give me new dates mechanically without making any efforts to solve it, I stopped paying their bill for next month .Now they have sent me a conciliation notice through their advocate for an inflated bill of Rs 2376/- including interest etc.I was not able to use their services as the download speed is very poor still they continued to charge me per month Rs 730/- approximately.The Idea Cellular is not providing satisfactory service but all the time harassing the gullible customers .They have not started 3G services in many towns but still go on selling 3G Dongles on false promise. They are themselves " Ullu Banaaving " customers. I want withdrawal of this falsely raised bill of Rs 2376/- and refund of Rs 1600/- paid by me for the 3G Netsetter Dongle and refund of Rs 309/- Bill payment made by me for the first month.My Cell Number : [protected]