Idea Cellular Complaints & Reviews

Very Pathatic Service of Idea & Distributers

Dear Customer,

We wish to inform you that your request for SIM exchange has been resolved to your satisfaction. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

Sir,
As discussed with you I went to distributer for take my refund amount of rs 125. He denied to refund the and said" I didn't receive any call from idea and I took actual amount of duplicate sim
request to you please instruct him to refund the same

Dear Customer,

We regret to inform you that your request for Mobile Number Portability has been rejected due to outstanding amount not cleared. Thus we request you to clear your outstanding amount. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

We regret the inconvenience caused to you. Request you to reply us with your mobile no. and alternate contact number or else you can visit our website: http://www.ideacellular.com.

Thanks & Regards,
Customer Care, Idea Cellular

you can reach me on [protected]..or mail me on makarand.[protected]@gmail.com

What an Idea fair bill practice.. I am surprise to see their email id are not even valid.. See what replay I received when i sent a mail to them

Delivery has failed to these recipients or distribution lists:

id.grievance.[protected]@idea.adityabirla.com
The recipient's e-mail address was not found in the recipient's e-mail system. Microsoft Exchange will not try to redeliver this message for you. Please check the e-mail address and try resending this message, or provide the following diagnostic text to your system administrator.

id.applellate.[protected]@idea.adityabirla.com
The recipient's e-mail address was not found in the recipient's e-mail system. Microsoft Exchange will not try to redeliver this message for you. Please check the e-mail address and try resending this message, or provide the following diagnostic text to your system administrator.

from: Makarand Wadekar <makarand.[protected]@gmail.com>
to: Idea Cellular Ltd - Customer Operations <[protected]@idea.adityabirla.com>,
ccare.[protected]@idea.adityabirla.com,
id.applellate.[protected]@idea.adityabirla.com,
id.grievance.[protected]@idea.adityabirla.com
date: Wed, Oct 2, 2013 at 9:04 AM
subject: Please adjust additional deposit of mine in current bill & do let me know amount to be paid toward Reference docket number C1-[protected]
mailed-by: gmail.com

To who's ever it may concern,

This is with reference to my query and mail and subsequently your call followed by SMS. Saying you can't give me any waiver which you promise and confirm via SMS dated 25/09/1013 saying my request for waiver is registered. for which I was quite hopeful and got disappointed today call received on 30th Sep 2013.. I want to say on that call that I am not at all satisfied with the answer given by person.. I mention him that most of the hours of the day I am in WiFi network and I am not fool to use idea GPRS at the rate of 2ps /10 kb that too value of 1107 /- Internet in three days that is ridiculous.. anyway Idea management is Great I must say that, first send SMS that waiver request is accepted and then say no we can't offer that now.. and it hardly matter whether we loose customer and how old he is..

I request you to adjust my extra deposit which is pending with you ( I have confirmation from you that 2000/- security deposit of mine is with you.).. I visited your web site and found that now only 850/- Security deposit is required by you for connection except international calling and international roaming which I don't require.

I here by request you to adjust my deposit which is lying ideal with you in bills. Also let me know current status of my deposit which is require to keep number alive.

Also discontinue call conferencing from my number.

Please let me know once you adjust how much deposit you can adjust on my number and how much deposit will remain on my number once you do it.


Look forward for satisfactory solution on this.. Also let me how much bill I have to pay after you doing this adjustment.

Thanks in anticipation.

Makarand Wadekar

On Fri, Sep 27, 2013 at 4:26 PM, Idea Cellular Ltd - Customer Operations <[protected]@idea.adityabirla.com> wrote:

Dear Mr. Wadekar,


Greetings for the day!


Further to your below e-mail, we would like to inform you that the complaint regarding billing dispute has been initiated and same shall be processed by 3rd October 2013.


Should you need any further assistance, please call our Customer Service help line number [protected] or e-mail us at ccare.[protected]@idea.adityabirla.com.


Thanks & Regards,

Mayuri Giridhar

Customer Service Team

Idea Cellular Limited - Maharashtra & Goa Circle

Dear Customer,

We have thoroughly checked your Idea account details and it is found that the charges are levied correct in your bill towards GPRS plan assigned. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards
Customer Care Idea Cellular

Dear Customer,

We wish to affirm that your concern has been acknowledged and complaint for VAS activation dispute has been initiated with us; under reference number 1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

We wish to inform you that the charges applied to you are correct as per the GPRS plan assigned. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

We regret to inform you that your number has been permanently disconnected due to Non-Payment.Thus, we would request you to clear your outstanding amount.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

As per your telecon with our customer service associate on 20th September 2013, we wish to affirm that your concern has been acknowledged and your complaint for coverage has been initiated with us, under reference number 1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

We regret the inconvenience caused to you. Kindly request you to reply us with your mobile no, and alternate contact number or else you can visit our website: http://www.ideacellular.com.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

We wish to affirm that your concern has been acknowledged and your complaint for recharge has been initiated with us, under reference number 1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

It could not be resolved. They called me with explanation that i was connected to 3 servers during my session from 3.29 to 3.40pm

As a user, im not concerned about this. It is your duty.

The 20 minutes was not covered in the physical clock.

Thats all it matters

Dear Customer,

We wish to inform you that the charges applied to you are correct as per the GPRS plan assigned. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Dheeraj,

We wish to inform you that on investigating the matter we found that the person who called you from number does not belong to any of our Business Partner and the tariff information communicated to you is not available with us, as on date. Hence, we would request you to kindly contact the local police for the same.

Thanks & Regards,
Customer Care, Idea Cellular

but calling person told me i am calling from idea . Than how is it wrong you can find this number on true caller software ok .

Dear Customer,

We regret the inconvenience caused to you. Kindly request you to reply us with your mobile no, and alternate contact number or else you can visit our website: http://www.ideacellular.com.

Thanks & Regards,
Customer Care, Idea Cellular

my mobile number is [protected]
and also i decided myself not to contact your ur c care because it is totally wastage of time and money

Dear Customer,

We wish to inform you that your complaint for recharge has been resolved and benefits of the recharge have already been updated for your Idea number. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards
Customer Care Idea Cellular

Dear Customer,

We would request you to provide us with your ten digit Idea mobile number or alternate contact number for further assistance.

Thanks & Regards,
Customer Care, Idea Cellular

My number is [protected]

Dear Customer,

We regret the inconvenience caused to you. Please reply back to us with your Netsetter no, mobile no, and alternate contact number or else you can visit our website: http://www.ideacellular.com .

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

We regret the inconvenience caused to you. Kindly share your mobile no. and alternate contact number with us or else you can visit our website: http://www.ideacellular.com.

Thanks & Regards,
Customer Care, Idea Cellular

Sir,
Myself Mohammad Abdul Kareem residing at Siddipet, Medak District. My cell number is [protected]. I had recharged with rupees 25 for 500 mb gprs pack on 14/09/2013 through online by selecting the gprs pack.

But i got the idea to idea 90 minutes local and message offer for 4 days validity. please refund my amount or give me gprs package of 25 rupees.

this is simply frauding the customers. people wont believe the company if this is prolonged.
kindly take the necessary action for this by providing the gprs balance.


From : Mohammad Abdul Kareem
cell : [protected]
email : [protected]@gmail.com

Dear Customer,

We wish to affirm that your concern has been acknowledged and complaint for GPRS has been initiated with us; under reference number 1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

We wish to inform you that the services for your Idea number have already been activated. For further assistance, kindly contact to our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

I am demanding the loss of Rs. 10 lacs because of your service restriction

please send me call statement of[protected] this number urgent ...

whose no. is this ???????????

Dear Customer,

We would request you to contact your nearest My Idea for further assistance with all necessary documents.

Thanks & Regards,
Customer Care, Idea Cellular