Idea Cellular Complaints & Reviews

Idea — speed is very slow

I have IDEA net setter and the downloading speed is very slow can anyone give me solution for it .......

Idea — very slow

I have purchace an Idea high speed internet connection i.e. net setter high speed EDGE/GPRS Mobile internet wireless data speedup to 236.8kbps and Iam getting20.5kbps only and dissconnecting, no response from the company after complain to IDEA (WHAT A BAD IDEA ) please suggest what to do?????????

I am using the same connection. As u rightly pointed out, the download speed turns out to be seriously slow so as a dial up connection of 56Kbps.

Idea — Verr

Dear concerned,

Self had sent an request yesterday to activate WAP connection in mobile, it is more than 32 hr there is no response from your side. when self had talk to your customer care executive, they said that i need to wait for one more day to get it activated. just of activation of wap IDEA is taking so long time what about other service offered by IDEA. very very disappointing to note the above incident. There is no proper response from customer care & they all give false commitments then, they will not adhere the same. Too much of frustration by following for activation with customer care. self will really take a step back the recommend you service to others.

Hope you take it on priority & do the needful at the earliest.

You can find my details mentioned hereunder.

Connection in the name of Mr. Manjunath.
Mobile No: [protected].
Alternative no: [protected].

Idea — Very low speed

I buy idea net setter in hope of that i get limit speed and its sufficient for my work
but its all "bull ". Now i buy another net connector of Reliance the speed is superb nd i am happy with reliance. Shame for IDEA company.

Idea — VERY VERY SLOW BROWSING SPEED

Inspite of repeated complaints to idea customer care no action has been taken NET speed.
this is the second time i am writing here waiting for some action.
My idea net setter number is [protected]


DIPAK
[protected]
([protected]@gmail.com)

some legal action must be taken against idea since they r promising 256kbps during purchase and giving max.10kbps.

Idea — Low Speed

Low internet speed
Very Low Internet Speed
On dt. 25.01.2011 I have purchased IDEA Net Setter having 3G technology having unlimited plane. Its card no. [protected]. I am living in Hadapsar,Pune. at chandrakala Heights,Vaiduwadi, Problem is Download speed @ 1.5 / 2 Kbps. I can't get the max. speed. Please help in this regards as early as possible.
Contact no. [protected].
Shall I continue for your service or not. Kindly suggest in this regards.
Sunil Dixit
Mob.[protected]
sunil.[protected]@honeywell.com

Idea — for speed

i have idea net setter which i have bought before 3 months After buying this netsetter After sometime the speed goes on decreasing that's why i complaint in company but they did not gave me any solution for it and now i am facing so much problems with this netsetter Therefore i want to change this net-setter my netsetter no. is [protected] and if you want any other information so just contact at this no. [protected]
Kunal shrivastava

Now a days the speed of idea net-setter is worst

Dear Goutam,

We wish to inform you that your complaint for 3G related issue has been initiated with us; under reference number 1-[protected] and you shall hear on the same at the earliest.

Regards,
Idea Cellular

Yeah its true... I too had the same problem. They provided me with 2g instead of 3g and they even ignore your complaints regarding slow browsing speedhttp

Dear Customer,

We wish to inform you that your complaint for 3G related issue has been resolved. For further assistance, kindly contact to our Idea customer care helpline.

Regards,
Idea Cellular.

myself Amol i have purchased idea alkatel 3g netsetter and using in 3g network but the speed is about 4 kbps please give me solution.my idea netsetter sim no is [protected] .

the same as said above...
what is this yaar !!!
.
why these bloody basters cheat customers.
i m getting too slow speed in idea 3g recharge/connection.
.
my net no is [protected]

I am living Iin Goa.I recharged my 3G net setter with a pack of 651RS i was getting 7.2 MBPS till the limit of 3 GB but then it suddenly gave me maximum downloading speed which is 1.5-2 KBps can anyone tell me why is this happening...if this continues yhen i think we all should go for BSNL 3G because it is providing us with 5GB data with a recharge of RS-550 however the speed is nit gr8 as IDEA but we can manage...

Dear Customer,

We wish to inform you that your complaint for Netsetter related issue has been initiated with us; under reference number 1518467 and you shall hear on the same at the earliest.

Regards,
Idea Cellular

Dear Customer,

We wish to inform you that your complaint for Net Setter Related issue has been resolved. For further assistance, kindly contact to our Idea customer care helpline.

Regards,
Idea Cellular.

Dear Customer,

We wish to inform you that your complaint for charges related issue has already been initiated with us; under reference number 1-[protected] and you shall hear on the same at the earliest.

Regards,
Idea Cellular

Dear Customer,

We wish to inform you that your complaint for wrong charging related issue has been resolved. For further assistance, kindly contact to our Idea customer care helpline.

Regards,
Idea Cellular

Dear Customer,

We regret the inconvenience caused to you. May we request you to reply to us with your complete account details such as Full name, mobile no. and alternate contact number.

Regards,
Idea Cellular

Idea — Wrong Bill

Idea not give good service .They are making wrong bill and not giving proper answer if ask to customer.May cell no is [protected]

idea no. — getting wrong word

[protected] this the number from where i resciving threatening calls.but whenever i am going to call that number it shows "switch off"so thats why i wants details about this number.

idea no. — i am gating some eligal word and some bad words from no.

Sir,
I had recived one call from [protected] and he is abusing me as well as told me that i will kill you. I have no problum from this very ward but actually i need the location and tne name of that very guy. sir i know this is possible if you want then only. So plz send me the details about this no. Actually i am a bussines man so ihave some problum from thats word.
For this i will always help full to you...
kindly help me sir

Thats one the reason that i am porting out from there service.

Dear Customer,

We sincerely apologies for the inconvenience cause to you and we will make sure this will not repeated in future. Your feedback for customer care has been taken and will be shared with the concern team. Further, we regret to inform you that we are unable to process your request due to verification criteria. Thus we request you to kindly contact to our Idea customer care helpline for further course of action.

Regards,
Idea Cellular

Here your contact person allready verify my address three times. now I am unable to think how many time you more want to verify my documents.

Idea — services start without any intimation

i was very satisfied with services provided by idea. But now from last month,
automatically services get started and my balance is deducted. On sending the deact message, the message is not able to send, after hot discussion idea agreed to return 10 rs to my account.
in last week again triple bonanza service is activated automatically and in 6 days my 30 rs. got deducted, on discussion with customer care, they are not ready to repay back my balance.
If this will be the case then i will not be able to go with Idea.


ashish mamidwar
chandrapur
M [protected]

Dear Customer,

We wish to inform you that your complaint for Recharge related issue has been initiated with us; under reference number 1-[protected] and you shall hear on the same at the earliest.

Regards,
Idea Cellular

Dear Customer,

We wish to inform you that your complaint for recharge related issue has already been resolved to your satisfaction. For further assistance, kindly contact to our Idea customer care helpline.

Regards,
Idea Cellular

Idea — getting unknown calls

Dear sir/madam
i want to trace out the no [protected] he is giving threaten calls to me please do trace out the location and actual name and address.
Thanking you
Regards
swati

Unknown Caller — unknown caller

Dear sir /Madam,

The Mob No [protected] this number is sending me continue vulgar taking and miss call's so pls provide me the detail about this number so that i can do something otherwise pls help me by blocking this numbers pls help me i m in trouble thank you.

Unknown Caller — Unknown Caller Irritating By Sending Sms

This Number ([protected]) Is Irritating Me By Constantly Sending Me Msgs I Dnt Know Him!!! HELP ME AIRTEL.

Dear Sir,

We regret the inconvenience caused to you. May we request you to reply to us with your complete account details such as Full name, mobile no. and your alternate contact number.

Regards,
Idea Cellular

Dear Customer,

We regret the inconvenience caused to you. May we request you to reply to us with your complete account details such as Full name, mobile no. and alternate contact number.

Regards,
Idea Cellular

Idea Cellular — Abusive calls for bill payment

Dear All,

me([protected]) and my wife we are getting harassment calls from[protected] and[protected] regarding my payment of bill. My payment is overdue and I have told the representative that I will clear the same as soon as I can (kindly check my payment history as well)but executives are using very rude,abusive and downgrading language.

I understand that I am a very small customer to your very big organisation but I also understand one thing that this is not the way to treat any customer big or small.
I am an idea customer for past 8 to 9 years now; but if am I going to get this kind of treatment henceforth, with heavy heart; I should choose a different service provider(which I know idea will laugh it off or dare me to do so)

Kindly let me know your take on this.

Regards,
Aditya Kulkarni

yes they are using bad language with me as well .

Dear Customer,

We regret the inconvenience caused to you. May we request you to reply to us with your complete account details such as Full name, mobile no. and alternate contact number.

Regards,
Idea Cellular

Idea Cellular — Forgery

Hello Sir,

I recieved a call from 'Neha' on behalf of Idea Cellular she told me about a plan of 600 rupees. i agreed with that plan, she called me again and told me that i am sending an executive, pay all amount to them and ur plan will be activated with in 2 hour. i have paid all the money but till now the service is not activated on my number.

i got call from these two numbers ([protected], [protected]) but now both numbers are switched off.
and i got first call from idea cellular with toll free number ([protected]).
this a case of forgery sir i am requesting to you please help me and others so that no other person get victem by that kind of persons.

Idea Cellular Ltd — mobile bill

my name is mr. amrik singh kang,i have a idea mobile no [protected] which is3 month old a post paid connection.in every bill they added a amount of rs 50 as feature charges,but when i take new connection they tell me its free for three monts,but its regular added 50 rs from first bill,i tell the idea customer care and local idea office several time but they do not care

Idea Cellular — FAKE INFORMATIONS

Sir ,
I am a idea pre paid user ,I checked out the 3g offers in kerala publishned in idea's offical site .....But when i called many times to the customer care executives they said that theres no offer in 497 recharge ,but in site there we can see that in the bottom of the prepaid tariff " samsung bundle offer " @ 497 there they shown that 2 gb/mnth for 3 months (http://www.idea3g.co.in/prepaid.php?circle=Kerala) page address attached .

From
Krishna Sharma S
SOUND RECORDIST
ASIANET NEWS NETWORK PRIVATE LTD
TRIVANDRUM
MOB:- [protected]

Dear Sunil,

We regret the inconvenience caused to you. May we request you to reply to us with your complete account details such as Full name, mobile no and alternate contact number.

Regards,
Idea Cellular

Idea — does not recharge my phone

I recharge my phone number through online recharge but no amount is credited my a/c that time this amount refunded to our bank a/c

Details below:-
Monile No. [protected]
Payment status. Success
Reference No.MFBK9125
Payment date 18/12/2009 13:29:34
Amount - 20.00

IDEA CELLULAR LTD.,DELHI — NO REFUND OF MONEY.

Dear sir,

i have baught two postpaid connection of idea no. is [protected] &[protected]. the idea costomer care was called me to u have a new offer on your no..so that i have baught the two connection in RS 600.after buying the connection the costomer care call me to give me some more money so that i can activate your connection.after 10 days delay in activation i register the complain in idea shop regarding the surrender of connection and refuned my money .then after the idea head office call me and give me a number where i can get the money.i call to this no. the no. is switched off many days. so how can i get the money ,please help me.

LOKMANI KUMAR
[protected].

yes same problem with me also, i m also facing the same thing
i m from Delhi, people from idea approach me for the new connection of idea well i gave them all the necessary things for the connection but they didn't even started mt Sim and not whom to contact and were should i go?

idea cellular pvt. ltd — refund of money

As i was a customer of postpaid no[protected] & i deposited 600/- rs for connection in which 300/- rs was for security but after i submitted the bill n all many a times i followed up but they didnt returned me the money
plz tell me the proper steps so that i can get my refundable money or else i have to do another action on u

Idea Cellular — No Refund after 3 months...

Respected Sir / Mam

I Mohamad Moti Ur Rahman, My post paid No.[protected] bill paid as 932. But My mistake I paid this amout two times where my fone completely disconnectd and when i tried to contact your customer care by fone via ur outlet in Zakir Nagar, they told me that your refund or check will provided within or after 45 days. where I claimed this case on 25 july or first week of Agust.

So can you think about this that where u disconnected my fone due to amout where you are unable to refund me my 932 after 3 months any one of you have answer..

No any action is yet taken by you....
I thinki all of you are insisting me to to take and visit consumer court..

Still I am waiting for response but they tell me that ur comp;lain is in process where this is only for 40-45 days.

So, I request you


MMRahman
[protected] /

Idea Cellular — Not given money refund

This is for my another number: [protected]
I have requested for Missed call alerts, but they have not activated this facility. They are charging me for this facility without activating the Missed call alerts. They did not given me refund, as they told i have given the complaint very late.

Dear Customer,

As per your telecon with our customer service associate on dated 16th May 2013, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact to our Idea customer care helpline.

Regards
IdeaCellular

Dear Customer,

We regret to inform you that we are unable to process your request due to verification criteria. Thus we request you to kindly contact to our Idea customer care helpline for further course of action.

Regards
Idea Cellular

Idea Cellular — selling defective piece and no support from idea cellular

I purchased the idea internet data card on 13 apr. 2009. An SMS came to my mobile containing "high speed anytime anywhere internet ideal for home office students professionals. Best buy 2490/- for USB data card. No CD required. Call sms [protected].

I called the no mentioned and enquired. lady named Radha Gupta (so called) told me that she will send a lady named Shalini to my residence and she will give me the usb card for 2490+310 (data card plus one month unlimited surfing time.).

The lady came to my residence in the alto and sold me the data card after submission of photocopy of my photo ID. She told me that it will activate within one hour and then I can surf.

After some time I got the activation message (SMS). But the surfing was not available. I contacted the lady (Radha Gupta) she told that it will take 2 to 3 hrs to start internet. After that I restarted the computer and connected the net, it started nut after 2 minutes it disconnected. After some time I restarted computer again and connected. It remain connected just for 1 minute.

I asked the lady and told my problem she told me to call [protected] (customer care).
Mr. Saurabh attended the phone on customer care. He told me to go to idea store where the problem will be addressed. I went to jaipuria plaza sec 26 Noida. Initially the persons there refused to address any problem but later on person checked the datacard and found the problem. He advised me to call the persom from whom I purchased the card.

I contacted the lady and she assured me thar tomorrow (17 apr) shalini will come to you and get the things done.

Later on calling the lady refused to help, ignored my phone calls and behaved bad.

I am so embarrassed from all this.

I not only lost 2800 Rs. My precious time, my phone charge (above 150 Rs.).

Idea person came to me to sale their product and even just after selling they didn’t responded and behaved so rudely.

Kindly look into the matter seriously.

Idea Cellular — No proper information about products and misbehaviour

My idea cell number is [protected]. Its validity got over on 22nd june'09 on that very evening itself i paid 660 Rs. AFTER CONFIRMATION FROM IDEA CUSTOMER CARE that this amount is an army recharge pack with validity for 1 year and WILL SUPPORT ALL VALUE VOUCHERS which IDEA COMPANY IS OFFERING.
The recharge was successful but now they say that this army pack does not supports any value voucher...!!!
The confirmation was taken by one shop executive herself and now it is just that they are denying...!!!
The lady says she confirmed it and she is still trying to recharge Rs. 385 value voucher which now I know will not be done till 23rd June'10...!!!
I am really upset because i know this is an expensive deal for me since I do call a lot...!!!
Kindly help me out...
Please guide me the further steps to teach them 1 thing..."DONT COMMITT IF YOU CANT FULFILL"

idea.adityabirla — misbehave by customer care

i visited on your care center situated in ganesh market, hisar to convert my mob no.[protected] into prepais.but they are did not convert it. & give me dhamki that they can do every thing, they can increase my bill which i can noy pay.
so i m leave this co. but i want justice. so take suitable action.
my alternative contact no. is [protected]

Dear Customer,

We would request you to kindly contact to your nearest My Idea for further assistance.

Regards,
Idea Cellular

Idea Cellular Ltd — Dialer Tone renewal

Sir/Madam,
I am using this Idea services since last 10 yrs. I have never asked for the dialer tone to set to my mobile No.: [protected]. I do not know how without asking the dialer tone is set/ and also it get renewed every month. which they charge. SmS me from IZ-55456.

This is sorry state from the best service provider ( Idea).
I do not need any Dialer Tone. Please closed the Dialer tone services from my mobile.

regards,
Omesh D Dabli
Mobile no: [protected]

Dear Customer,

We wish to inform you that your complaint has been initiated with us; under reference number 1-[protected] and you shall hear on the same at the earliest.

Regards,
Idea Cellular

Dear Customer,

We wish to inform you that your complaint for wrong deduction related issue has already been resolved to your satisfaction. For further assistance, kindly contact to our Idea customer care helpline.

Regards,
Idea Cellula

Idea Cellular — Refund of the cancellation fee

Hi Sir,
I am Avinash Mascarenhas, one of the ex- customer’s of IDEA Cellular
Cellular No. : [protected], Account No. : 1.12916556
My account was activated on 07/08/2009the 1st bill was generated on 06/09/2009. I did not use much service on this number as the network at my address was very poor
I did call idea and have complained about this problem and asked for the disconnection of the service, the representative just informed me to perform a manual network selection, which did not work.
I had stopped using the services and after the bill was generated I had used the services only once and the usage was Rs. 19 after the 06/09/2009.
I went to the idea dealer today at Marol, opp, Star Office and disconnected the service, I have paid then Rs 604 as they informed me that the service will not be disconnected and the bill will go on increasing every month
As per my 1st bill I should be charged Rs. 340 + Rs. 19 as the usage after the generation of the 1st bill and Rs. 100 should be deducted as I had paid this amount before the activation of the services and I was promised that this will be adjusted in the 1st bill.
But they charged me Rs.340 + Rs. 220 as the bill generated on prorate basis and Rs 19 as the usage after the 1st bill and some other charges..
Besides this I did pay Rs. 100 before activation and I was charged that this will be adjusted in the 1st bill, instead of adjusting in the 1st bill
They have added Rs. 100 as plan enrollment fee, which is not known as adjustment in the 1st bill so this was a misinformation.
Before the activation when I spoke to the dealer of idea over the phone and asked him about the network, he informed that the network is perfect in my location
I am disconnecting the service because of the bad network which is not my fault.
Please help me in getting the refund of my money from idea as idea is not helping me
I want a refund of Rs. 345 as I have paid Rs. 604
And this is very high then what I had used.
My Disconnection Request id of this service is:[protected]

Thanks.
Avinash Mascarenhas

Idea Cellular — Excess Amount not refunded

On 3rd December 2010, i recharged my idea prepaid account through Oxicash.in website by using flexible e-recharge option. I entered Rs. 221/- amount, but i got only Rs. 100.36 talk time. I got the message from Idea

"Your account has been recharged successfully. Your Idea Chit Chat prepaid account balance is Rs. 100.83. Top up requested for Rs. 221.00 and Talktime of Rs. 100.36"

When i contacted their Customer Care ([protected]) they told me you have entered wrong topup request of Rs. 221.00 (This amount is not in our topup request amount). Then i told them refund my remaining amount or else recharge my phone with difference amount, but they totally refused, i told me that we are not going to refund or recharge any amount.

I request you to kindly help me in this matter and do the needful at the earliest...

Dheeraj Kumar meena - Cell no. [protected]

Idea Cellular — NO. TERMINATION

Dear Sir,
I am using Idea sim since 2002 but My no. [protected] service has been stop without any information even I had converted my no. in life time facility and velidity of the sim was up to 2035.
Also I have @ 200/- Rs balance in it. Pl. resolves my problem ASAP. so i can get my no. back.

My phone no. is [protected] and my email id is [protected]@hotmail.com

Not Providing Deposit Receipt of Rs. 300

Dear Customer,

We wish to inform you that your complaint for Excess charging related issue has been initiated with us; under reference number[protected] and you shall hear on the same at the earliest.

Regards,
Idea Cellular

Dear Customer,

We wish to inform you that your complaint for excess charging related issue has been resolved. For further assistance, kindly contact to our Idea customer care helpline.

Regards,
Idea Cellular.

Idea Cellular — Wrong Commitments

I purchased two connections from the mentioned service provider, at the time of purchasing the connection i paid RS 1000 in cash, i was told that this amount will be adjusted in the coming three month bill.
The bill i received was for RS 448 (approx).I immediately asked them to stop the services.
But the connection was never disconnected, the bill got generated for next month also.
I received a call from the recovery agent, who advised me to pay Rs 600 as the settlement amount.
Which i agreed also and went to pay also at their Sagar Pur outlet, where the agent refused to accept the amount.
Kindly help.

Dear Customer,

We wish to inform you that your complaint for Excess Charging related issue has been initiated with us; under reference number 26922086 and you shall hear on the same at the earliest.

Regards,
Idea Cellular

Dear Customer,

We wish to inform you that your complaint for Excess Charging related issue has been resolved to your satisfaction. For further assistance, kindly contact to our Idea customer care helpline.

Regards,
Idea Cellular

Idea — not getting service

sir m very upset with idea service...
my no. is [protected]
on 1st of my rs.49/- is deducted frm my account..& a msg comes to me that the mobile mail service is activated in ur a/c.
i called up to d idea cust care...first they dnt knw abt that service the girl put on hold my call & after some time call was disconnected..
i call again & again but m not getting any type of response..
i can only understand frm cce of idea that in this service m getting daily sms about websites..
i said ok..but not a single msg i recieved frm d date of activation..
then i send a mail to idea cust. care...then again no further response ...

what i do..
there r two option first i want my balance back or is d service is activated then where is d service msgs..
plz help be ...as soon as possible...

realy bad service of idea...

i think this website helps u very much...

Idea Cellular — No Service at all

Hello,

I got new idea postpaid connection 3.5 months back, the executive visited to my place gave me receipt and name of Enterprise is MAHALASA Enterprises/3 Jayprakash Nagar, Aarey road , goregaon(e),Mumbai 63, no such a Enterprise exist on this address.
Executive name is Aditya Vedpathak and Manager's name is Niranjan Pai.
He told me that after i pay my 2'nd month bill i will be entitle for one free Rebook gift and i needs to just visit any IDEA gallery in Mumbai and i will get gift.
I have visited IDEA gallery 8 to 9 times east and west gallery.
Every time i got diff excuses , we don't have gift voucher , you will get it from the person only.
you will get it in east gallery, you will get it from west, we don't have voucher now.
We will send this at your mailing address, we all ready have sent this to your place.
The contact person name Nikunj number is [protected] i came to know that he is the only person who take care of Gift related problem.
This person is giving false promises and told me that he will get it deliver at my place.
Next time when i called him he told me that he is in meeting, and so on .
No each time when i call him he is not receiving my call and not answering my phone.
When called on customer to log my complaint waiting time to get my call answer was 12 mins :(
Which cellular company is having 12 mins of waiting time ?
The person who's took my called after 12 mins asked my number and when i ask him to repeat my number to check.
He told me diff number and told me that he is able to view details on his screen???
If the number itself is not correct from where he got my details as i was not calling from same idea number?

Please beware of such kind of persons.

Nokia 5800 — internet connection

my handset(nokia5800) is not being connected with internet through WLAN

Hi,

Sorry to hear about your experience. Please write to us on
[protected]@ovi.com and do leave your contact. We will have
someone from the team connect with you. Please mention your name on subject and add your contact in the mail.

Regards,
Team Nokia

Idea — Cannot change the Plan

I have made an online payment for Rs.295 through online banking today at 2.30 p.m. and by mistake I have opted for 1000 minutes plan instead of normal recharge for top up for mobile No.:[protected]
I have spoken to customer care and have been informed by Mr.Aakash & Ms. Aarti saying my plan cannot be converted to top up recharge and I have to use 1000 minutes in 30 days.
My request to you is that Please convert Rs.295 into Top up plan and increase my Balance and oblige.
In case you IDEA cannot do this ,then I shall be compelled to write to your MD as well as to Consumer court.A person cannot be penalised for a small mistake made by him while making online payment.

Idea — No internet connection

Dear Sir,

I migrated from Idea prepaid number to post paid number with WOW 200 service and Rs 98 pack of internet. its being more than 20 days that i am unable to use internet service on my Nokia 5800 XPress music phone. people in idea office are of no use. they have not resolved my issue and continuously making me visit different offices in lucknow saying this person will solve or that.
Kindly provide any solution if possible so that either internet get working on my phone or their should not be any bill regarding internet.

Idea is one of the leading Telecom players in India. The problem regarding the GPRS connection which i mentioned was resolved with in 12 hr.
Thanks a lot Team IDEA.

Dear Customer,

We regret the inconvenience caused to you. May we request you to reply to us with your complete account details such as Full name, mobile no. and alternate contact number.

Regards,
Idea Cellular

Dear Customer,

We regret the inconvenience caused to you. May we request you to reply to us with your complete account details such as Full name, mobile no. and alternate contact number.

Regards,
Idea Cellular