Idea Cellular Complaints & Reviews

IDEA MOBILE — recharge

Dear Sir,
Not able to recharge my idea mobile have done the others with no problem please tell me what to do is there any other link i can use.
Homai Baria

Idea Mobile Recharge — RECHARGE AMOUNT HAS BEEN NOT CHARGED

I Recharged my Mobile no [protected] by rs 100 yesterday on 12/10/2012 via recharge.in, amount deducted from my SBT account but my mobile has not been recharged.

IDEA Cellular Services — documents given to idea executive has not been submitted

Hi,

I have been continuously troubled by Idea cellular customer care department for my documents submitted to continue the number
I submitted my documents and the bills to the idea executive because i went to the idea showroom where my documents were rejected because the documents weren't listed in the list given my IDEA

And this happened after confirming the documents 4 times from your customer care department
SO my issues as follows:
1) wrong information given to the customer(4 times)
2) Documents given to your idea executive has not yet been submitted and every day my calls are barred from morning till evening
Everytime i call your idea executive they cut my call or even if they pick up they hear my voice an dcut my call then

I have been facing this issue from two weeks now

Help needed urgently

Sunpreet

Dear Customer,

We wish to inform you that your complaint for HBO benefits related issue has been initiated with us; under reference number 1-[protected] and you shall hear on the same at the earliest.

Regards,
Idea Cellular

Dear Customer,

We wish to inform you that your complaint for 3G has been resolved to your satisfaction. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Idea Cellular!

Idea — Porting to idea

I had my number [protected] ported-in to idea. the process started in late Oct-11. I got a verification call on 28.10.11. I told him that i am out of station today, but you can come and meet me on any of next three days. He didn't turn up. So i had to call idea agent to start verification process again. Meanwhile the agent was transferred to another place. So only phone communication was possible. It took a week or so to do verification. Till 15th Nov, i was calling every alternate day to customer care and did get different answers for non-activation of number. on 16th, i was told that the number is being activated on 11th. i told the customer care guy that i already have simcard inserted in phone. he said that the sim must have damaged and i must go to nearest outlet and get it replaced.
once i went to outlet, the girl working there asked me where did i get the sim? i answered her that i got it from your agent. so she said that i must pay 50 Rs for sim-replacement. i denied. and after half hour battle, she was ready to replace it at no charge. next day, i went there with photo-id proof she asked and got the sim replaced.
it again took another day to start activation, again with follow-up with retail outlet people. still the phone was only had incoming facility, not outgoing.
i waited for another day, and again contacted customer care. the guy told me that i haven't submitted the documents, hence the service is restricted. meanwhile, i got the rental bill for a month, for which i didn't get any services.
Now: if idea guys think that my documents are not with them, then how come this port-in was possible?
if they have misplaced it, then how it should be my responsibility? and how come should i come to know about it?
if a brand new sim is damaged, then why should i pay for it?
and, if they think they don't have any documents and they can't activate sim for this reason, then what right they have to charge me?
(i don't expect answers for it from any idea guys, because i beginning to feel that there is no such department as customer care in there)

Dear Customer,

We regret the inconvenience caused to you. May we request you to reply to us with your complete account details such as Full name, mobile no and alternate contact number.

Regards,
Idea Cellular

Could you please send me your e-mail address. I will send an e-mail with all the details.

Thanks!

Idea — Access Amount in Bill

Sir,
I had received my monthly bill from 16 Aug to 15 Sep. 2009. In this bill the previous amount taken by you is 321.46. But the actual previous amount is 271.46. The amount of Rs. 326.46 was a after due date amount but I had deposited the bill ( Rs. 275 ) on dated 15 Aug 09. So the previous amount should be 271.46 instead of 321.46.Now the current bill is of Rs. 282.50 but it should be of Rs. 232.50. Please do the needful.
Thanking you.

Hardeep Singh
mobile no.[protected].

Dear Customer,

We wish to inform you that your complaint for Billing related issue has been initiated with us; under reference number S1-[protected] and you shall hear on the same at the earliest.

Regards,
Idea Cellular

Idea West — Unexpected Balance deduction

sir
i have submitted one more complaint regarding Idea, that this company has deducted my balance without prior notice.

now i m suffring from same behaviour of this company. my mobile number is [protected] , which i have recharged with rs 45. but they didnot credited any balance in my account.

i hope for a appropriate action against company.

Thanks and reagrad
Rahul Rawat
Mob no- [protected]

Dear Customer,

We regret the inconvenience caused to you. May we request you to reply to us with your complete account details such as Full name, mobile no and alternate contact number.

Regards,
Idea Cellular

Idea — Reliancemoney.com not opening since April 06, 2009

It sounds really fishy that all sites open and work well with idea internet connection, except for reliancemoney.com and rmoney.mobi? No idea at whose end this technical problem is. If any of the idea/reliancemoney staff are reading about this issue, will they please care to fix the issue asap?

Idea — 3g activation

sir
I am sending one message to idea for 3g actvation ( act 3g to 12345) on 13/04/2011 but as on today actvation idea service molile no [protected]

Dear Customer,

We regret the inconvenience caused to you. May we request you to reply to us with your complete account details such as Full name, mobile no. and alternate contact number.

Regards,
Idea Cellular

I am also facing same problem. My name is Abhishek my idea mobile number is [protected]

Idea — ISD CALLING

I Mukesh Shahi, mobile no.[protected] have a problem in my sim card. Following are the numbers on which calls are made through my number and the bill is charged on it.
They all are ISD calls.
Date Time
1. +[protected] 9/9/09 2:48 am
2. +[protected] ‘’ 2:55am



I want to know the how the calls are made through my number by any other person on these numbers from any other mobile phone. So I want all the details on it like
How these calls are made, location of these numbers and all the related details.
Action on it on urgent basis asap.i m a student i cant afford this sir so please.


Thanks & regards

MUKESH SHAHI
R-11/209
RAJ NAGAR ,GHAZIABAD

Dear Customer,

We regret the inconvenience caused to you. May we request you to reply to us with your complete account details such as Full name, mobile no. and alternate contact number.

Regards,
Idea Cellular

Idea Prepaid — disconnection without any information

I have bought an LG mobile on 20/09/08 and I got a free idea sim card with this mobile instrument. The no of the sim was [protected]. I had provided all the documents asked by the idea while receiving the sim i.e.
1. one identity proof
2.One photo to shopkeeper

and I have paid Rs. 120 for activation (i.e Rs 111+9). Also, i got a recharge done for RS 100 and paid Rs 180 for making local mobile calls @ 50 p.

But on 04/10/08 services from my mobile have suddenly been taken back without any pre intimation.

When I tried to enquire in customer care of idea cell ltd. The customer care is telling me to send sms on 4444 and i m not even able to send this sms from the mobile.I have been contacting the shopkeeper, he told me that it will be done but till date nothing is done.

Even now, i dont know what to do, i m a very busy person and cannot spare time to visit Idea office personally which is 15 kms away from my workplace.

this is speaking very poor about a company whose founders BIRLAS have been so respectable in India to be quoted everywhere.

I am feeling very bad with the IDEA cellular services. Given below are the retailer details from whom I have taken the connection :

Guptagee telecom
makarpura
vadodara (Guj)

Idea Prepaid — unsubscription

your services of missed call alerts music station jokes news and more please give me code o[censored]nsubcription

Idea Prepaid Cellular — unwanted bullshit messages

Hi My Sister is gettign very very messages from 53030 since 4 months and in the last 3 months it has become heavier. In my investigation i found that it is from idea. She stays in tirupati at present. When i have enquired from my side seriously, i have got two doubts in the form of clues. one is the person who knows this girls number might have given the same to any of his colleagues in nearest idea call centre where in she is getting messages. second any agent who offered her the reliance phone might have done this with their friends in idea. Any way, serious checking is happening. in case if the messages are repeated, then i can book a case against this. Im a professional with 6yrs of experience as software engineer.

Idea Prepaid — Unnecessary Disconnection Of Network

Hi Evre One In Net,
My No is [protected] my phone says Alwys when I Call To any of The Cell "No Answer "


as same As If Called To castemer care Thay Also no Answer, I am shoer The Time will Comes To IDEA We Say "No answer Is Good Idea "

respected sir,
this is inform to you by this mail that my cell no [protected] is not responding.i was out of station for some day.and during that time, i recieved a msg from you that your sim registration is failed. i am not understanding what is going on .please re start my service. i am facing big problem due to this unfavourable service.
please take my complain seriously.
thaking you.

sharad pandey

Idea Cellular Ltd — PREPAID SERVICES CLOSED WITHOUT ANY REQUEST

NO IS NOT WORKED IN MANY TIMES
MY IDEA HARYANA PREPAID NO IS [protected] IS MY NAMED AMAN GUPTA S/O SH. DHARAM PAL GUPTA.MY NO IS NOT WORKED IN SOME DAYS.I USE THIS NO REGULARLY. BUT IN SOME DAYS NO IS NOT WORKED I PURCHASED THIS NO. IN 2007 BUT I NOT FACED ANY PROBLEM BUT IN THIS TIMES I FACE3D MANY PROBLEM MY DEL NO OLD SO THIS NO IN MANY PERSON I NOT CONTACT ANY PERSON SO DEAR SIR/MADAM PLEASE SOLVED MY PROBLEM SOON AS SOON I HAVE USED ALSEO IDEA POSTPAID MY ALTERNATE NO IS [protected], [protected].I CONTACT IN MANY TIMES COUSTOMER CARE AND NODALOFFICER BUT NO ANY RESPONSE.I NOT RECEIVED ANY CALL AND SMS FOR REASON NO CLOSED

MY SIM NO IS[protected]

ADDRESS. WARD NO 6 H.NO DF-131, LAJPAT RAI MARKET, NE3AR POST OFFICE
NARWANA
HARYANA

DT.
29/072009

DEAR SIR
I WANT TO REMOVE THE MY HELLOYUNE. ITS A BORING IDEA SONG HEY HEY HEY HAA HA HA. MY NO. [protected] SO PLEASE REMOVE THIS HELLOTUNE.

THANKING YOU

PLEASE SOLVED MY PROBLEM AS SOON AS MY IDEA NO [protected]

MY ALTERNATE NO IS [protected]

My Idea Number [protected] is temporary blocked without any intimation.
please activate my number on urgent basis

regards
hrish1

idea mobile prepaid — complain

sir,

i saw my mobile no. [protected] balance on date 08/09/2009. i have seen my Rs.20 had deduct by company (idea). than i call customer care on date 09/09/2009. they said to me that you have a faciliy of music station form may09. but i have no call and sms for this facility. they gave me a complain no.[protected]. this complain processed on date 14 sep 14.10pm. but i have recevied a massage on date 11 sep09. the massage is "your complain has been precessed". than i called coustemer care. but i was not satisfied by them.
I can say only this when i have this facility form may09 than why my account was deduct on sep09 (two time 20*2=40 Rs) why not before it? company ( idea) have off this facility after my complain?

so sir,
plase return my balance.

from- Himanshu gautam
mob- [protected]
UP WEST

bpl prepaid sim card — stop service

Dear sir,

sir i have lost my mobil with your sim card my mobile no is [protected] please stop the service of this card

regards
your customer

Ramdas N mhatre

Idea Prepaid — Disconnect service without any information.

Hi i am deepak my mobile no. is [protected] (Haryana). I am using idea service, since 2004. 22/10/2009 my service has been diconnected by idea without any information, due to not submmision of ID documents. I have submit the document 23/10/2009,but still my service has not been resume by idea. plz help me, i am facing problem..

Idea Prepaid Cellular — Not Received Recharge Amount

I Praveen Kumar Tiwari my mob no-[protected]. I recharge Date[protected]:17am Rs.100/-my prepaid account on SBI Net Banking my Rs.100/- deduct my account but i can not received my mobile amount.

Idea Prepaid Cellular — not deactivating the subscription

I Sukhvirsingh Raiya with IDEA mob no [protected] made the complaint since 10/3/10 everyday to deactivate all the activation started on my cell as they are deducting Rs10 daily from my balance.once Rs 30 was also deducted without giving any explanation.I never requested for any activation on my cell.
Inspite of several complaints made no action was taken till today.Which is a very irresponsible behaviour on the part of the company.The amount deducted should be reinstated to my balance.

idea mobile prepaid — unfair amount

My self arpit sharma with idea prepaid mobile no [protected].
There is no service activated by me but on daily bases my account is debited by some amount.

please do some thing in my matter , i am idea customer from 5 years.

Idea — service is not stopped

I have complaint that in my prepaid idea mobile no.[protected] there was a service activated last friday of cricket updates but on saturday i have complaint to totally stop this service bcoz i don't like it. but the service has been not stopped yet beside i have complaint 4 times and balance is also deducted from my mobile prepaid account. i want to the service should be stop right now....

Prepaid Card — without any information stop service

airtel no:- [protected],[protected]both numbers are purchase from mullana university campus shop after few days out going & incoming closed by co. please clarifi & contact me on phone no:- [protected]

Idea Cellular — mobile services stopped

On mobile no.[protected] ( Pre-Paid) services have been stopped without any intimation & reason w.e.f.[protected] when sufficient amount is available in the a/c.

Rohit Tripathi
[protected]

Idea Prepaid Cellular — unnecessary deduction of balance.

Unecessary deduction of my balance without my permission. when i recharge my no they deduct the amount from my balance & they are not providing summary of deduction.
they give full talk time offer via phone & msg but when i recharge my no under their offer i will not get the full talk time....
so plss help sir
my no [protected](idea)
rana aditya

Idea Prepaid Cellular — Unnecessary Ads even after DND registration

Idea Cellular has started a new irritant by trying to work around the DND laws. They have started advertising for 10-15 seconds when you dial out and you have to listen to their ad before the call goes through. When you call their customer service to complain, they call it a "facility" which cannot be discontinued. Why should a paying customer listen to their ads if he does not want to?

Really need help on this. Thanks!

Idea — disconnect of my prepaid number

i have a sim of idea whose number is [protected]. which is disconnected by compony.........without any telling me..................i want to know what was the reason behind that............plz call me at [protected] and mail me at [protected]@yahoo.com................and start my number as soon as possible

gautam marwaha

imei num

i am gowtham, i using [protected] NO, but its barred now, what will i do for continuity of this no, please help as fast as possible

Dear Sir,

This is to inform you that by mistake activate missing call alert in my mobile.

Plz arrange to stop them.

My Mobile no.[protected]

Ajay Kumar Mishra

Idea Cellular — Services stopped even after doc submission

I have taken a Idea prepaid connection (Phone No.[protected]) from Phalak Mobiles, NIBM road. I submiited the documents twice within a month at the shop Phalak Mobiles and still I got a message from Idea that documents are not there so we are barring your service. Voter ID xerox and photos were submitted and this may be misused to get another connection without my knowing if it has not been submitted. I called up Idea main office and went to local office. They say they cannot do anything and I need to resubmit in main office the documents . where didi my documents go? the shop says they have given the documents.

Idea Cellular — actiavting the service without giving any intemation

Hi
I am a idea user from a long time.. My No. [protected]. I am having many problems with idea As if from a month the service of idea is been getting worse. They are been activating the services without giving me any Intimations. 1) Miss Call Alerts. 2) cricket alert 3) dailer tune... idea don't even care to intimate me to for activation of my Value added services Why is it so????
i mean what pathetic is this without my concern u guys are activating my service I mean what is this... I am not a fool to pay the many for everytime i don't this thing to be repeated again.. whenver i called to cust care executives they just tell that"mam apne actiavte kiya.. hum isme kuch nahi kar sakte' even if i call immediately they say that agar apne jaldi call kiya hota to hum refund kar sakte,, now we are helpless... i don't want to repeat it again if this hapen again i'll straight away do MNP.. hope il get positive reply from your end..

idea mobile prepaid — stop services

dear .sir /madam ,this is in reference to my prepaid mobile number [protected] .i have submitted my relevent id proof document twice in your idea office ( Bhoomoi Communication, Bharuch ) as were demanded by you through sms and voice message and it was stopped the my all services from two days so Kindly look it into on priority base and oblige me .

Idea Prepaid — regarding

i have been deducting unknown amount from my cell no [protected], for the service which I'm not aware of the not activated also. requested the same stopped at the earleast. and the deducted amount also be refunded at the earleast

Dear Sir,

We wish to inform you that your complaint for wrong deduction related issue has been initiated with us; under reference number 1-[protected] and you shall hear on the same till.24th March 2012.

Regards,
Ideacellular

Dear Customer,

We regret to inform you that your number has been permanently disconnected due to non usage. Thus we suggest you to go for new Idea sim. For further assistance, kindly contact to our Idea customer care helpline.

Regards
Idea Cellular

This is ridicules. As I said I am using this number. I used get on 29 the evening. How can you say that this is permanently disconnected. I as the per some sources said you are going to give this number to someone else? I have been using from the past 6 years. Unnecessarily I changed my network to idea. It this the way u treat customers. How can u disable my number which I am using. I got all the call lists from my friends to whom I called on last week. I will complaint against IDEA in Consumer forum.

-Madhu

Dear Customer,

We wish to inform you that the services for your Idea number has been activated on dated 03/06/2013. For further assistance, kindly contact to our Idea customer care helpline.

Regards,
Idea Cellular

Dear Customer,

We sincerely apologies for the inconvenience cause to you and we will make sure this will not repeated in future. Your feedback for customer care has been taken and will be shared with the concern team. Further, we wish to inform you that your complaint for deduction related issue has been initiated with us; under reference number 1-[protected] and you shall hear on the same at the earliest.

Regards,
Idea Cellular

Dear Customer,

We wish to inform you that your complaint for deduction related issue has been resolved. For further assistance, kindly contact to our Idea customer care helpline.

Regards,
Idea Cellular

Idea — Unauthorized Deduction

This is a serious issue with the mobile service providers,.I use Idea.
I recharged my mobile on 29/12/2010 and Rs 10 were deducted on 30/12/2010 morning for sms filmy subscription.I never wanted any kind of value added services,and when I called the customer care I was been informed that i activated the service when there was a promotion call
I have not answered any call from idea as I do not answer unknown no.
I want these companies to understand the importance of thier customer
If this continues I will dissconnect all my services including post paid no.

I am Anik Garg no. [protected]. I used Idea services for 3 years but on 24th Jan 2011 requested for port in to Airtel which was even acknowledged by the code generated. As per the standard time time limit my port in process should be done till 31 Jan 2011 but even after 16 days of waiting ( today 10th Feb 11) my airtel no. have not activated As per your record told by the customer care executive my number has been ported in to airtel on 28th Feb itself but still my previous service provider Idea is active and Airtel sim in not.

Already 16 days has passed from my portability request. This kind of liberal attitude is not accepted and if quick action is not taken by you then legal action will be taken.

Regards
your customer

Anik Garg
[protected]@gmail.com
[protected]

Dear Customer,

We wish to inform you that your complaint for deduction related issue has been initiated with us; under reference number 1-[protected] and you shall hear on the same at the earliest.

Regards
Idea Cellular

Dear Customer,

We wish to inform you that your complaint for deduction related issue has been resolved. For further assistance, kindly contact to our Idea customer care helpline.

Regards,
Idea Cellular

Idea Cellular — NETWORK

Sir
very respectfully I want to inform u that last 4-5 days I m not able to receive or make a call due to network problem.My contact no. is [protected]. Pls take action to remove this problem.

Idea — INCORRECT AMOUNT DEDUCTED

My idea cell no. is [protected], on 20th december 2010, I recharged with an amount of Rs.111, by the evening i see that i have a balance of around Rs. 15, no one else use my cell, i even checked with my outgoing calls from the customercare that does not reflect how that amount could be deducted either, i informed the same to the customer care executives, they dont have any info about the deduction and nobody will help me there in the customer service. I have a service for callertune but that Rs. 30 amount gets deducted at the beginning of the month which i am aware of, and it has nothing to do with this deduction. If this is how the customers are treated where can we go.I feel cheated.............................

Idea Cellular — network not proper

m not getting proper network... call dissconects and ends up all the time... its a big harrasment as m paying all d bills regularly.. i have 4 connectioms of idea all gives trouble

Idea — complain for network

I have two mobile no [protected] & [protected] which is porting number from another operator to idea operator after porting when i go to mumbai to maharashtra circle & dial any reliance operator number then error message show invalid number or check number u have dial & also i have problem for incoming call when talk in incoming call then call will be disconnect automatically and error message shoe in phone is network fail please solve my problem as soon as possible

Thank You,
Divyash Jogani
[protected]
[protected]

Idea — Incorrect Deductions

I have been using Idea service from the past 6 years. Usually, the service used to be worst..but somehow i had resolved my query. However, in the last 10 days, i have been calling like anything and no one bother to resolve my query.

Agents would not know what they are talking about. For the same thins i have called for 4 times and without any resolution. Idea does not understand the value of money,if they have to rob money like this, they can request the customer and we will donate it to them but this is not the way they are making use of the innocent customers.

I would like some one to call me urgently.[protected]

Idea Cellular — Wrong Deductions made from the account

Dear Team

On 30th Nov 2012 morning I received a SMS from Idea Celluar's end that 3G services were activated on my cell and i would be getting 100 free Mb for intial moment . But when i made an Data access that day then i was shocked to see Rs.129 deducted from my account. Later on when I called their customer care services thrice, my call was disconnected by all the three executives, One of them whom i remember by name Amit said that he could not understand me in english language so he was forwarding my call to his senior but the call was disconnected.

Later when i communicated the same to them in a written format, they checked the details. On 8th Dec , I received a call from Rohan who confirmed the wrong delivery of sms and said that my deductions would be paid back to me. But later on I was informed that there was no such sms sent to me and the deductions made were correct. Since 15th of Dec 2011, I have not heard any thing in this regard from Idea's end. After a long 1 months followup , I am forced to report this issue to you.

You may find the mail communication below:-

Dear Team

As per mail trail and telephonic conversation with Rohan , it was accepted that the deductions made to my account were due to a wrong message which was sent to me on my cell. Rohan promised me on 8th that the amount would be reverted back and i would receive a confirmation message regarding this one done. But now I have received a call where the executive clearly states that no msg was sent to me and my amount would not be refunded. Please do clarify the reason for this turn of events. I still have your message saved with me by which i can prove that the message was sent to me. Please do explain and get this issue resolved. I am highly disappointed with your services. Please don't force me to close down my 4.5 yr long account with Idea and move to some other operator

Regards


Ajay


On Wed, Dec 14, 2011 at 10:12 AM, Customer Care - New Delhi <ccare.[protected]@idea.adityabirla.com> wrote:
Dear Mr. Singh,

Greetings for the day!

With reference to your mail, we would like to inform you that the matter is continuously being followed up and we will revert to you at the earliest.

And the reference number for the same is 1-[protected].

Thanks & Regards,

Parul Kalra
Customer Service Desk
Idea Cellular Limited - <Delhi>
Visit us at: www.ideacellular.com
Alternatively you can also call us on 12345(Chargeable) for Query and 198 (toll free) for request & Complaint from your mobile (or [protected] from a landline) to know more about IDEA.

"Have you heard the latest buzz in GPRS!!? Now, Idea prepaid customers can activate GPRS pack of their choice anytime, anywhere by just dialing our SIVR 53549 (Toll Free)”

Customer Feedback! You may receive sms post your last verbal or written interaction with our customer care executive! We request you to please respond and share your feedback. This sms is toll free”


From: Ajay Singh [mailto:[protected]@gmail.com]
Sent: Monday, December 12, 2011 6:01 PM
To: Customer Care - New Delhi
Subject: Re: Your Idea Mobile (# [protected])

Dear Team

As per the mail trail , please confirm by when can i expect reversal of the amount in my mobile balance. Its almost a week and you guys are dragging this issue further and further. This time i would prefer a date assigned so that i may get to know when to get back to you . I cant chase each and every time. I hope i have made myself clear.

Thanks and Regards

Ajay

On Thu, Dec 8, 2011 at 6:34 PM, Customer Care - New Delhi <ccare.[protected]@idea.adityabirla.com> wrote:
Dear Mr. Singh,

Greetings for the day!

With reference to your e-mail and as per our subsequent telephonic conversation on December 8, 2011, we acknowledge your concern regarding wrong charges deducted for your Idea Mobile Number [protected].

We would like to confirm you that we have carefully noted the content of your mail and the same has been highlighted to the concerned authority. The reference number for the same is 1-[protected].

The matter is currently being followed up and we will revert to you at the earliest


Thanks & Regards,

Rohan Rathod
Customer Service Desk
________________________________________
Idea Cellular Limited - <Delhi>
Visit us at: www.ideacellular.com
Alternatively you can also call us on 12345(Chargeable) for Query and 198 (toll free) for request & Complaint from your mobile (or [protected] from a landline) to know more about IDEA.

“Enjoy life at electrifying speed with !dea 3G ! To activate type ACT3G and send it to 12345 (Toll Free


From: Ajay Singh [mailto:[protected]@gmail.com]
Sent: Tuesday, December 06, 2011 6:15 PM
To: Customer Care - New Delhi
Subject: Re: FW: FW:Your Idea Mobile (# [protected])

Dear Parul

Any Updates........
On Sat, Dec 3, 2011 at 3:18 PM, Customer Care - New Delhi <ccare.[protected]@idea.adityabirla.com> wrote:


Dear Mr. Singh,

Greetings for the day!

With reference to your mail, we acknowledge your request regarding the GPRS services of your Idea Mobile Number [protected].

We would like to confirm you that we have carefully noted the content of your mail. The reference number for the same is 1-[protected].

The matter is currently being followed up and we will revert to you at the earliest.

Thanks & Regards,

Parul Kalra
Customer Service Desk
________________________________________
Idea Cellular Limited - <Delhi>
Visit us at: www.ideacellular.com
Alternatively you can call us on 24 Hour Helpline at [protected] from a landline to know more about IDEA.


"Have you heard the latest buzz in GPRS!!? Now, Idea prepaid customers can activate GPRS pack of their choice anytime, anywhere by just dialing our SIVR 53549 (Toll Free)â€
“Instant Customer Feedback! You may receive sms post your last verbal or written interaction with our customer care executive! We request you to please respond and share your feedback. This sms is toll freeâ€





From: Ajay Raj Singh [mailto:[protected]@gmail.com]
Sent: Friday, December 02, 2011 3:31 PM
To: Customer Care - New Delhi
Subject: Re: Highly Disappointed from your services!!!!!!

Any Updates...............

On Wed, Nov 30, 2011 at 1:29 PM, Ajay Raj Singh <[protected]@gmail.com> wrote:
Dear Team

Today morning I received a SMS from your end that 3G services were activated on my cell and i would be getting 100 free Mb for intial moment . But when i made an Data access today then i was shocked to see rs. 129 deducted from my account. Later on when i called your customer care services thrice, my call was disconnected by all the three executives, One of them whom i remember by name amit said that he could not understand me in english language so he was forwarding my call to his senior but the call was disconnected.
I want issue resolved within 24 hrs or else i would be forced to take this matter to higher authorities including the consumer forum. And please dont take this a just an another mail.
You may reach me on [protected].

Regards

Ajay Singh

Idea — about network

i purchase idea 3g netsetter. bt at my home it does not work properly regarding the 3g network. at my home 3g network is totly nill like zero.
they also promise me to give a travling bag with in a week, bt i dont get it untill now..

bill id : [protected]
mb. [protected].

Dear Customer,

We wish to inform you that your complaint for deduction Related issue has already been resolved .For further assistance, kindly contact to our Idea customer care helpline.

Regards,
Idea Cellular

Hello,

I did not recieve any intimation or amount refund regarding the complaint. How can you mark the complaint resolved with providing and solution for the complaint to the customer??

This is a highly disappointing attitude on behalf of IDEA Cellular Network. I have contacted your customer care numerous times for this complaint and you cannot make a call for the resolution. I want the amount which is incorrectly deducted back without any excused like its an international no. Or you should have put a +91 in front of it (which I did, the proof of which is there in my mobile phone).

Kindly refund the money deducted and provide proper solution as soon as possible.

The complaint is NOT resolved untill I recieve the same.

Regards,
Kanika

Hello,

I did not recieve any intimation or amount refund regarding the complaint. How can you mark the complaint resolved without providing a solution for the complaint to the customer??

This is a highly disappointing attitude on behalf of IDEA Cellular Network. I have contacted your customer care numerous times for this complaint and you cannot make a call for the resolution. I want the amount which is incorrectly deducted back without any excuses like its an international no. Or you should have put a +91 in front of it (which I did, the proof of which is there in my mobile phone).

Kindly refund the money deducted and provide proper solution as soon as possible.

The complaint is NOT resolved untill I recieve the same.

Regards,
Kanika

Dear Customer,

We wish to inform you that refund of Rs.50/- has been updated for your Idea account on 04/06/2013. For further assistance, kindly contact to our Idea customer care helpline.

Regards,
Idea Cellular

Hi Idea Cellular,

After repeated complaints, I have noticed that the incorrect deductions made to my number are still there. Also, now whenever I restart my phone, I receive a message from[protected] every time and a deduction of Rs.5 is made for the message I receive. Since I noticed it recently I have observed that in my previous bill I have made a payment for Rs.140 for the same.

Whenever I call your helpline, they disconnect my call after hearing the situation. I will not pay any money for the incorrect deductions you have made. Also, if I receive no response from Idea in next 24 hours, I will file a charge sheet and case in consumer court for the same. You will be responsible for all the expenses made in the process. Also, you will be liable for all the harassment I have faced as customer of Idea.

Regards,
Kanika

Idea — No faith to the customers

this company robery from customer's pocket it's not good. This company charged anything very costly.pls action to this matter.

Idea Cellular — FAKE BILL

Hi
I am Ishpinder.
I am uisng idea postpaid connection([protected]) with monthly GPRS plan of Rs 99 from past 5 months .But this month(15nov;10 -15 Dec;10) I have been charged Rs 2000(which is usually Rs 99/ month ) for gprs usuage which is not according to my actual usuage. Please see to the matter and take necessary actions as soon as possible.
I have also filed a request regarding the same matter on idea website whose ref no 21590.

Dear Customer,

We regret to inform you that your number has been temporarily disconnected . Thus we request you to kindly contact to your nearest My Idea for further course of action.

Regards,
Idea Cellular

Dear Customer,

We wish to inform you that the GPRS services for your Idea number has already been activated. For further assistance, kindly contact to our Idea customer care helpline.

Regards,
Idea Cellular

Dear Customer,

We wish to inform you that the services for your Idea number has already been activated. For further assistance, kindly contact to our Idea customer care helpline.

Regards,
Idea Cellular

Lmao what service has been activated.
This is .
i am asking for RM and u providing me info about activation of services.
i am asking for my main account [protected]..put this no. on reference on the name of firm of my own "Rajesh makwana".

just confirm me you can provide me or not...
i will provide you guys answer with the disconnection of all the postpaid nos.

and plz dont mention that We tried contacting on 29th May 2013 on your number [protected]/[protected], but the contact could not be established.

Dear Customer,

We wish to inform you that the charges are charged correct under GPRS usage as per plan tariff. For further assistance, kindly contact to our Idea customer care helpline.

Regards,
Idea Cellular

Dear Gaurav,

We wish to inform you that your complaint for deduction related issue has been initiated with us; under reference number 1-[protected] and you shall hear on the same at the earliest.

Regards,
Idea Cellular

Dear Gaurav,

We wish to inform you that your complaint for credit related issue has already been resolved to your satisfaction. For further assistance, kindly contact to our Idea customer care helpline.

Regards,
Idea Cellular

I was using Idea post paid connection from 02 months back in the Ahmedabad, Gujarat circle. My plan was 399.00 PM included 90000 free local/STD seconds, 100 SMS Local/ national and 1GB - 2G data free for every month.

My last bill generated with the total amount of Rs 760.00 (with all a/c +/- settlement ) also my credit limit was 750 at the time when i purchase this number.

Can anybody tell me if a company offers some plans like that in which your credit limit were exceed and the month ends they will settle the bill from your bill plan with the certain offers, we are only used the offered facility in this are limit also and will increase accordingly so why they are block or stop the phone services until we are not paying the charges according to exceeded limit.

Boss exceeding credit limit also included with your plan that's why we op't your services, and according to your offer we will avail services, so their is no point to pay the increase credit limit.

For example:

Old credit limit : Rs 500.00
My monthly avail service cost : Rs 1000.00, credit limit : Rs 1500.00
After consider the particular offer rates cost are : Rs 600.00 & credit limit : Rs 1500.00
Billed Amount : Rs 600.00

Please resolve my problem ASAP because every 2-3 day they stop my services.


- Anshul

Dear Sir,

I am using Idea post paid connection of 250 rental from 3 years plus, in pune and i was satisfied with the service. But now i wanted to increase my credit limit from 1000 to 8000. when contacted with customer care they said me that i need to deposit 7000 to get credit limit of 8000. which is not in the case of other service providers. can you please let me know why its in the case of IDEA????


- Anshika

Hi,

I recently purchased idea postpaid sim of Delhi and my credit limit is 1000 and bill generation date is 27th of every month.

On 7th Oct 2014, all the services on my number got barred due to crossing of credit limit. When i called customer care, they said credit limit can only be increased by submitting amount equivalent to the credit limit i want to increse i.e if i need to increase credit limit to 2500, i need to pay Rs. 1500 as deposit.

This is very bad. Other mobile operators don't have such conditions.

Please help me out. Services are barred on my number and I can't do anything.


- Jatin Juneja

what to know the criteria od calculating the credit limit of postpaid number.

I have 3 number under my postpaid account

1 Main number and 2 add on numbers..

what is the calculation criteria of credit limit as idea automatically increased the credit limit of my number..

What is monthly limit of spending from post paid of our idea network I mean Google play store purchase and I m satisfied idea customer

Idea — Bad service....fooling me????

when i started this idea ([protected]) no i have not done any reacharge but when i done recharge of Rs 50 last week suddenly 30 Rs were deducted.

Making complains to idea costomer have to tell full history twice or thirce and they note down the complain saying will call.

one call came from techinical dept & the person was very rude he was just telling it was my mistake and i have activated the music service so my money was deducetd.

but actually i had never called or sent sms to activate it, if there is proof in ur caller id give it to me or give me my deducted amount.

Every day so many calls come from idea...is it to make fool of people like this???

does idea makes haress people like this ???

Plz give me a solution for this...I am thinking to widhrow form this card.I am working in media and thinking to cover a good story about this and how people from idea blame us???

Dear Customer,

We would request you to kindly provide us with your ten digit Idea mobile number for further assistance.

Regards,
Idea Cellular

Dear Customer,

We wish to inform you that the services for your Idea number has already been activated in Prepaid. For further assistance, kindly contact to our Idea customer care helpline.

Regards,
Idea Cellular

Idea — Charging without intimation

This is the complaint that the idea cellular athourity deducted 30 rupees when i recharge my mobile phone without any intimation. When i discused to customer care one fello Mr. Shafique is told me that it is sctivated[protected] by us only, actually i dont have any balance on the same day on the day it was activated, Atleast they should inform us that you dont have any balance to proceed this service, without any intimation they activated the service and keep the charge pending after recharging the cought the cash.

This is one tye of cheating only because the when we call without proper balance they informing that you dont have sufficient balance to make call. Like this they should inform every where.

When i talk to Mr. Shafique he is tellinmg that they will not give the money back like a harrasment.

Dear Customer

We regret the inconvenience caused to you. May we request you to reply to us with your complete account details such as Full name mobile no. and alternate contact number.

Regards
Idea Cellular