Idea Cellular Complaints & Reviews

Recently I have migrated my mobile number from prepaid to postpaid. After migration i was unable to use the GPRS serrings on my handset. when contacted customer care they first said that you need to install gprs settings as the sim provided was new and then i was provided with GPRS settings. I was asked to wait for 48 hours as per the idea standard process.
But even after 48 hours, I was unable to connect to GPRS, when again I contacted customer care they were unable to locate the problem and my call was ATLEAST TRANSFERRED TO 6 -7 members of customer care, where u had to explain my problem to each and every one from the begining. my patience was tested to the core by these guys, these guys even dont know to speak in english and was speaking in totally buttler english.
After 45 mins of my call i was told that my number still has GPRS settings activated on the prepaid sim and hence i was unable to connect the the GPRS on the migrated postpaid sim. I was asked to call the CUSTOMER CARE OF prepaid dept and request them to cancell the services on the prepaid sim, as untill that happens i cannot use GPRS services on the migrate postpaid sim.
I called up pre-paid dept made them under stand the whole story, where indeed i was MADE TO UNDERSTAND MY PROBLEM TO atleast 4 -5 tele calling executive, I dont know why they did so, but they every executive after listening to the whole problem transferred my call to the some other new tele caller.
After a long struggle, prepaid dept understood my problem and asked me to wait for 48 hours to let the services get deactivated on the prepaid sim.
I waited for 48 long hours, but the query was still not completed. Postpaid dept simply said that the services are still active on the prepaid sim and cannot activate the settings. Post paid dept again asked me to call the prepaid customer care.. and the worst thing was the prepaid and the post paid dept were not communicating internally, i was like a postman between prepaid & postpaid customer care executives.
My patience was tested to the core and i couldnt continue to bare any more patience... so i begged and requested the customer care to cancell the GPRS SETTINGS ON BOTH PREPAID AND THE POST PAID SIM as this would be end of all the conversations.
WHICH INDEED THIS REQUEST WAS TAKEN IMMEDIATELY BY THE CUSTOMER CARE.. and they deactivated my GPRS settings completed with in hours(1 - 2 hours)

After 15 days, i was forced to call back the customer care to activate the settings back, as i use this number for business pupose and need the gprs all the day.
where at the customer care one MR.GUNDLA MAHESH answered my call on 14.04.2013 at 15.29 hours and said that the services would be activated by 12.00 hours on 15.04.2013.
But as expected even on 15.04.2013 the services were not activated and i was forced to make call to customer care.. where one Ms.Kameshwari Usha answered my call at 17.29 hours on 15.04.2013 and simply said that the services are not activated and the suprising part was that... she didnt know the reason why... I requested here to transfer my call to senior executive where after 15 mins on hold.. my call was still not answered.
even this lady was unable to speak properly in english and hindi.
I again called up where one MR.KRANTI KUMAR answered my call and as expected even this guy was unable to communicate properly and kept my call on hold for 24 mins..
but no one answered.

now finally i have the following questions to IDEA.

will IDEA BE ABLE TO ACTIVATE GPRS SETTINGS ON MY NUMBER.
WHY IS IDEA HIRING IN EFFICIENT PEOPLE WHO ARE SPOILING IMAGE OF IDEA AND MAKING CUSTOMERS ANGRY.
WHY DID THE GUYS AT THE CUSTOMER CARE WHERE NOT SPEAKING INTERNALLY BETWEEN POSTPAID AND PREPAID DEPT TO SOLVE MY ISSUE.
WHY WAS I MADE TO DO SO.
WHY WAS I MADE TO WAIT FOR THIS LONG DAYS.

I need answer from idea or i shall go for MNP.
my company also holds about 18 CUG connections of IDEA and I will also MNP all the numbers at the earliest.

I REQUEST YOU SIR,
In my idea sim card unwanted hellotune service is activated automatically and my 21rs balance was deducted on 14.04.2013. i asked the customercare(198) why do you activated that service i dont needed that service. than they tolled, you have given the request and i activated that service. but i do not given that request. so please sir return back my money. and dont activate any unwanted services

i am using idea sim manipal offer since 8yrs without changing the plan. but since one week they without information thier charging what ever they migrated price.... i dont know that price.... but eraliear idea to idea 10 paisa and other 40 paisa. but now since one one week without pree notice their charging more call charges. so iam asking what is main aim for adithya group company ? cheating the customers or cheating TRAI.or govt

Sir
On 14th of april @ 3:00 P.M suddenly balance of Rs. 20 deducted from my cell no. [protected].
Myself Deepak soni employee in S.B.I

Idea cellular pvt ltd have cutted my amount with out any permission


Mobile Number: [protected]
Date: 13.04.2013
Amount: 26

Reason for internet pack but i have not applied for that. as soon as i recharged Rs. 250 Amount after 1 hour they have cutted the amount of Rs.26.

They are cheating people .

i have called to customer care [protected] on 13.04.2013 he told that the data base will update in 2hrs after that call me i will register complaint or in the morning of 14.04.2013 , then in the morning of 14.06.2013 i called customer care now he is telling you have recharged thats why it is cutted then i told i want to raise the complaint and after that he is telling that we cant raise the complaint you have to call some number 12345.


i think so customer has no work other than calling.
this idea is not having clear communication with the customer.

i want my money back as soon as possible.

An Idea mobile tower is installed in our neighbourhood (address-441 A, Talwandi, Kota-324005, Rajasthan). Since installation of this tower (some 5 years ago), a sharp increase in cancer cases have been noticed in our neighbourhood. The tower is located in the center of huge residential colony.

According to experts, being exposed to a mobile tower located within 50-metres is like being in a microwave oven for 24 hours and carries huge cancer risk.

I would like to know 1) whether the said cellphone tower has been installed legally 2) If yes, may I request for copy of documents viz: Application for permission for Mobile Tower, Agreement with the owner of house where tower has being installed, Permission of the Municipal Authorities, Terms and Conditions of the permission, Law, Rules and Regulation under which permission is given

Please assist.

From last more than 1 month i am tryint to Activate DND on my idea number through idea portal. The request is submitted always and i always get the serial number through SMS and email with message that your request is submitted and will be processed in max 8 working days, but after some time on same day or sometime after some days, i always get another email and message saying that due to technical constraints we are not able to process your request.

I submitted the DND 9 times from March 6 to Apil 10 and always the same response is there. I am listing all the Serial number of the complaints:

March 6 21.27 , SR no C[protected]
SR no C1-[protected]
SR no C1-[protected]
SR no C1-[protected]
SR no C1-[protected]
SR no C1-[protected]
SR no C1-[protected]
SR no C1-[protected]
April 10 18.01 , SR no C1-[protected]

I need to get this register as i am getting lot of messages and calls from real estate, Loan and Policy departments. And IDEA is making fool of people by saying that due to technical constraint they are not able to do. How it can happen that for more than 1 month they are having technical constraints


Regards
Tipur Madan
[protected]

Dear Sir/Madam,

I am using cell no +[protected] of IDEA Cellular Prepaid since long period.

On dated 8th April 2013 I called my friend +[protected] at South Sudan with the use of loud speaker facility. I listen that the ring is going on but my friend was unable to pick the phone and I disconnected the call. After disconnecting the call my balance was reduce with 45 INR. I called customer care and they replied that we will get your current details after one hour of timing and after that we will take the complaint.



On dated 10th April 2013 the same thing happened to me and again my 45 INR reduce without talking to my friend.



I called customer care and Mr. Alpesh Rawal picked up the phone I explain every thing to him but he replied that as per our system you have talk with your friend and your balance is reduced due to that. So we can not accept your complaint.

After that Alpesh transfer the call to his superior Mr. Dipak Prajapati, I spoken to him and described everything to him. But same as Alpesh he will not accepting my complaint and I asked one question to Mr. Dipak Prajapti

Question: - If I called ISD and if nobody will pick the phone then the balance will reduce?

Answer: yes as per Mr. Dipak Prajapati



After that Mr. Dipak Prajapati Transfer the call to Mr. Hiren Parmar. And same as above thing I explain to him. But same as he also replied the same as last 2 person replied from the customer care.



As of above case I need the help from TRAI that:

1. How can they reduce the balance if both the party is not connected

2. And if any customer is want to log a complaint how can they denied







Dear Sir,



As this is not fight about the 90 INR. But it is stated that if customer is facing the problem with the service provider they are not accepting the complaint of customer. And they are always right and customer is wrong.



As I am using another postpaid of the IDEA CELLULAR and paying 1200 INR per month and as per my long usage of the facility I am asking the justice from the IDEA and they are replying with this way this is not right way of customer service.



So, kindly help me out from this and guide me what to do and how to do.



Thanks & Regards



Mayur Bakaraniya

Email:- [protected]@hotmail.com

Cell:- +[protected]

"A goal without plan, is just a wish"

hi my name is sakshi sharma i had lost my cell phone yesterday so i wanted to block my sim card my idea no. is [protected]

Sir,
Bbefore one month Idea care colling to me and say that plz change your Reliance sim card in idea postpaid connection .am agree with him and all requred documents sent to idea .within one week my Reliance sim has block.and idea sim not provide me.my Ph no.is [protected].So im suffering from this problem,im belong from poor family so plz help me.



Thanks
Saurabh kr singh
[protected]

hi this is pooja from delhi my no is [protected] it’s idea no. I got a call from idea they explain the offer (Allianz Management Solutions Pvt Ltd. and the address is R G House ,Below MTNL Sanchar Haat ,Karam Pura Commercial Complex New Delhi-110015.Mobile: [protected], [protected]) she said to me i have offer plan for your no.the plan is post paid plan plan is only Rs 149/- with 450min/400 sms or 20 p idea to idea /or 30 p other no. they explain the offer that I applied for idea postpaid connection i will get but i have to pay 100 Rs as security. I paid it .After 15 days i received a call that they are unable to provide same offer that the explained on call so i have to get another plan.
after that i call customer care 198 toll free
they given me a complaint no.SR No.C1-[protected] .
I regret the offer and request them to change my offered plan.

Problem is that they are not change my offer postpaid plan and saying sorry this offer is not for your no. if this plan is not for my no. then why they call me again and again offered me that plan. why without my permission they activate other plan?


please do needful about that.
Thank you
pooja
E-mail id .[protected]@gmail.com

my mobile no. is [protected] is blocked for no reason.I had applied for my duplicate sim for my lost sim card. I have done all the necessary procedure to get the duplicate sim i have all the related documents and even i have registered a FIR for this and after that they have blocked the sim
.
So please do the needfull as soon as possible.
My alternate contact no. is [protected].
Please contact me on this alternate contact no.

My IDEA Mobile #:[protected].i made a online recharge 201.money deducted from my account but recharge balance not credited into my mobile .when i asked customer care executive he told that 201 is invalid amount to recharge. If 201 is in valid amount to recharge then how can they deduct money from bank for in valid transaction.bank transaction reference ID is one of below:
068038,076666

i am at present ldea connection user my Mob.# [protected](MNP no.Airtel To Idea) I am face the network problem at 01 No.Jalan complex NH6, Bipparannapara, Domjur, Howrah-711411 here network too law/bad.
pls take necessary action as soon as possible.
Thank you,

Regards,
Suraj sah

one idea salesman came to my office and give me a post paid idea no([protected])of monthly rental Rs. 199. he told that bill can be submitted online. but after so many attempt bill was not submitted online. after 2 month outgoing service deactivated, and after next 2 month incoming service also deactivated. after deactivating both incoming and outgoing service one person (recovery agent) from idea named HAPPY (mobile no [protected]) called me for payment of bill of rs.1050. he called me so many times and collected rs.1050 from me. he gave me a receipt no.1990633 dated 07/04/2013 0f rs.1050.


my address:-
utpal kant
house no -M-32
railway coloney
rajpura
distt. - patiala
mob no. [protected]

dear sir , my idea plan 202 gprs unlimited pack give very low downlaod speed like that 2kbs to 3kbps iam from ashoka garden bhopal (madhyapradesh) and uplaoding is to low my no is [protected].

I am using phone no. [protected], after making repeated complaints on your Customer Care Center also dropping mail to you regarding extra charges (Rs 758) imposed for GPRS 3G in my last bill.

I got a call from idea, that idea is giving you one month (unlimited GPRS-950 plan) for free for trial basis. The person insisted that its free of cost for one month, still I refused but as he insisted more I said ok if you are providing the service free for a month then I am ready to take it but now when I got the bill, idea charged me Rs 758 for GPRS 3G which makes no sense.

This is not for the first time Idea is doing this to me. Earlier in the month of November as well the same extra charges were imposed which they waived off after big time fight. I just don't understand why Idea is troubling their customers so much? I am ready to pay the bill which is genuine. If your unlimited GPRS plan is not getting sell, is this is the new way you people have found out to sell your plans? I must say it really doesn't makes sense. I called several times to Customer Care Center to get this extra money waived off, but till now I have got no resolution to my query.

If you have the recording, kindly listen to it and I would also like to hear the same. I again would like to highlight that I said yes for the plan but only because the Idea person who called me said its FREE for one month.

Kindly look into the matter and stop giving trouble to the customers unnecessary.

NO:[protected] TODAY I PAID 415 RS BILL BUT I DONT KNOW IDEA CELLELUAR STOPED MY OUTGOING AND INCOMING ALL CALL........
HOW CAN THEY DO THIS STEP.????????

REGARDS
SWATANTRA V MISHRA
[protected]
DEV.OFFICER'
LIC OF INDIA
KHANDWA BRANCH M.P

Idea sends a regular update about the GPRS usage for their limited usage plans. In my case i have got a SMS saying till 14th March 18:00 hrs, my GPRS usage consumption is 495 MB for my 512 MB plan. Billing cycle is 15th of every month, Means i have another 17MB to be consumed for free as per my plan in remaining 6 hrs.
The charges they put me on my bill is 346 amount. After my 1st level of Complaint and 10 days of analysis, they came back to me with a response saying 199.89 amount would be refunded.

My complaint is on what basis they have calculated the refund amount because as per my calculations, Itemized bill, and the SMS I have received i shouldn't be charged a single penny.

When I replied to their email, they adamantly replied saying this is the amount you will get without answering my question as what basis they have calculated the amount.

SR number[protected]

I have idea mobile prepaid sim service since last Four years.

They are diducting balance in unauthorised internet use charges.

i complaint one time and pay for thier service and pay regular charges.

when my service is over, again next time then deed same and without explaining my satisfactory details. They excuse me, So i filed complain here.

i also told them to give text message for their charges in details in inbox. (i should pay for their service as i expained them and give complain to team leader)