[Resolved] Igl - Png — PNG not connected bad service | |||
The Complaints Officer IGL - PNG BY email to : customercare.[protected]@igl.co.in RE : Gas connection not installed and pathectic service from IGL personnel. Through Mass Management services Pvt LTd - Direct marketing agent of IGL 320, 3rd floor, Ansal Chambers-II, Bikaji Cama Place, New Delhi 110066. I booked a PNG gas connection for my residence at 6154/7,D-6 Vasant Kunj. Registration no ; 608009 Date - 10 feb 2010 cheque no : 506236 / SBI / rs 6000/- I chased the installation of this connection for the next 3 months but to no avail. No one helped me nor gave me a date for the connection to be installed. On the 08may 2010 i spoke to a person at [protected] for this and he said they will send the person to fix the connection on Sunday , the 9th May 2010. What happened on the 9th May 2010 1. 2 personnel of Khurana Engineering came to install the pipe line 2. after wondering how and where to start they finally manged to start an hour later 3. Without checking where to drill etc they made a hole in the wall. 4. In this process they A- broke our Glasses and plates as they did not wait for us to remove them even though the ladies in the home were clearing the area for them to work B- Cut through the electricity main wires to the home and for this we needed to get an electrician on a SUNDAY and had to pay him for the Negligence of the IGL workers. C- the personnel kept arguing with us and were rude and discourteous. They finally left without installing anything and left us in stress and hurrying to get the electricians to restore power supply. Yesterday, on the 11th May 2010 i called [protected] and i spoke to an executive - 1. spoke rudely 2. said these things take time and " itni jaldi hota nahin kuch bhi" 3. I told him i would escalate the matter but no improvement in the service. While logging this complaint about the damages caused and the connection - I have spoken to[protected] Miss joshi who put me onto[protected] Mr Bhattacharya who sent me to the next person - Mr. Nitin who assured me things would be fixed. But nothing has been done so far. In vasant kunj the pipes line are already laid and there is no excuse for having such delays in installation. The service provided by IGL needs to be improved and such behavior should not be repeated. The customer service personnel too need to be polite and courteous, if they feel they are overworked these issues msust be addressed by IGL instead of them venting their frustration on the customers. Please will you look into this matter and solve the problem asap. Thanking you. Ranbir Singh [protected]@gmail.com [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
3 Comments | |||
Comments
I had booked 3 connections & paid 6000 each vide regn number 224540, 42 & 43 to yog Maya & co on 07/10/12.Some workers came to connect the pipes 3 weeks ago. They finished fittings of I & II Floors & promised to come for the GF. They did not connect the pipe line to the cooking range & no engr has come to test the fittings.Inspite of complaints no action has been taken. BP No: [protected] & complaint No: Rj [protected]. Vimlesh Kapoor
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+91 11 4607 4607
IGL Bhawan, Plot No. 4, Community Centre, Sector 9, R K Puram, New Delhi, Delhi, India - 110022
The Complaints Officer
IGL - PNG
" We had 2 Gas Connection from IGL, 6 months back.
But it was not installed as technical not feasible.
We had appled for refund application 6 months back
B.P No [protected] - L.N Kumar Rs 5000 refund
B.P No [protected] - Deepak Kumar Rs 5000 refund
We have called customer compalint - 3 times, send email, personally met officials
but no response till now
Deepak Kumar
[protected]