[Resolved]  Indane — Gas agency not supplying LPG cylinders

BEFORE DISTRICT CONSUMER DISPUTES REDRESSAL FORUM
KAPURTHALA



Rajneesh Madhok, Phagwara

B-XXX/63, Nehru Nagar, Street No. 2,

Phagwara-144401 (Pb)

(Registered Member CORE-Consumer Online Resource

& Empowerment Centre)

A Central Govt Organization, Under Ministry of Consumer Affairs,

Deptt of Food & Public Distribution, represented for Connection No. 3502,

2556 & 14335………………………&he...



Vs.

1.Indian Oil Corporation Ltd.,
Represented through Chairman,
Indian Oil Corporation Ltd.,
Regd. Office: ‘Indian Oil Bhavan’,
G-9, Ali Yavar Jung Marg, Bandra (East),
Mumbai – 400 051.

2. General Manager (LPG-MO)
Indian Oil Bhavan’,
G-9, Ali Yavar Jung Marg, Bandra (East),
Mumbai – 400 051.

3. Sr. Manager (LPG)
Punjab State Office,
Indian Oil Corporation Ltd. (MD),
Plot No. 3 A, Sector 19 A, Madhya Marg,

Chandigarh

4. Sri Jagdeep Rana,[protected]/[protected]
Indian Oil Corporation Ltd. (Marketing Division),
Indane Area Officer,

Plot No. 3 A, Sector 19 A, Madhya Marg,

Chandigarh

5.Mr. Rajesh Kumar Sharma,[protected]

Indian Oil Corporation Ltd. (Marketing Division),
Indane Area Officer,

Plot No. 3 A, Sector 19 A, Madhya Marg,

Chandigarh.


6. Director
Legal Metrology, Govt. of India,
Deptt. of Consumer Affairs,
Krishi Bhavan, New Delhi

7. Dy. Director
Legal Metrology, Govt. of India
Deptt. of Consumer Affairs,
Regional Reference Standards Laboratory,
Chandigarh

8. Addl. Secretary
Department of Consumer Affairs
Ministry of Consumer Affairs & Public Distribution,
Krishi Bhawan,
New Delhi

9.Govt. of Punjab, represented by
The Controller, Legal Metrology
Govt. of Punjab,
Food, Supplies & Consumer Welfare Department,
Chandigarh

and

10. The Manager,

M/S. Phagwara Gas Service,

Industrial Area,

Phagwara-144401 (Pb)

11. Phagwara Gas Service (Indane) Distributor,

Industrial Area,

Phagwara-144401 (Pb) …………………………... Parties

Complaint:

Rajneesh Madhok, Registered Member, CORE, a Consumer Protection Organisation has filed this complaint against the Indian oil Corporation through its Chairman, General Manager (LPG-MO) and others.

The case is that the opposite party No. 1 to 11 are concerned with the distribution of the LPG Gas cylinders. Rajneesh Madhok had approached to the concerned officers and sent the Registerd Letter as well and requested the concerned authorities to deliver the LPG Gas cylinders to the above mentioned Connection Holders. But the said Gas agency has nothing to do with the requests of the consumers and do not reply to the requests of the Representative.

As the consumer is entitled to get the supply of a LPG cylinder of two cylinders in a month. But the said agency don’t make supply to them on various requests even. In this connection the SPEED POST LETTER No. EE[protected] IN DATED 02/02/2008 POSTED AT CHANDIGARH OFFICE FAILS TO SUPPLY THE LPG GAS CYLINDERS TO THE ABOVE MENTIONED CONNECTION HOLDERS.

SUFFERING CONSUMER NUMBERS:

1. CONNECTION NO. 3502

2. CONNECTION No. 2556

3. CONNECTION NO. 14335



The Ministry of Petroleum as well as the Ministry of Consumer Affairs shall ensure that all Marketing Companies do issue necessary instructions that the Distributors will provide to the consumers LPG Gas Cylinder within a stipulated time limit.

I pray to The Honourable Forum to direct the Indian Oil Corporation to pay a sum of Rs.50,000/- to the Complainant to meet the expenses incurred by it in protecting the interest of consumers and to continue to protect the interest of the consumers, within a period of four weeks.



(Rajneesh Madhok)
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Aug 13, 2020
Complaint marked as Resolved 
Complaint comments 

Comments

Indane — non delivery of gas cylender

I am a Indane Customer having Cunsumer No. 15064 with Hari Singh Gas service Rz 914, Prem Nagar, Kirari Road Nangloi, Delhi-41. I have booked my culender in March 7th 2008, but till today I have not received the same.and my telephonic intercation with gas agency employees to make reguest for early delivey they used odd and pinchable rough language. I also called to the complaint Nos desplayed in the Gas Agency but there was no reply. This gas Agency never supplies cylender in time until repeatedly physically go and urge them for one. I think it is crime to have a gas connection with Indane. the distributors talk in a way that they oblising us by giving cylender. There is nobody in above mentioned Indane gas agency to listen to the consumers complaints.

Indane — Irregular supply of Gas

Dear Sir,
Our LPG Indane ditributor M/S, Jyoti Jwala, at Baniahir, Post Bhaga, Dist. Dhanbad, Jharkhand, 828301, hardly obey the home delivery system even chrge for it. Secondly, they are very irregular in supply and they provide gas cylinders two to three months after the booking.
kindly do need full for this.
thanx.
Dr D Pal.
Consumer No.JJ 4728,

lindane — not refilling till 20 days

Sir,
Last month I had booked a cylinder with Freedom Gas Service LONI, GHAZIABAD. My consumer no. is 24017. Till date the same is not delivered to me. Ten days ago, When I went to agency to enquire about it the staff had said It will be supplied tomorrow but till date the agency had not delivered the cylinder. Please look into the matter as early as possible.

lindane — NON SUPPLY OF GAS BOTTLE

CUSTOMER NO -2402 JOSHI RAJESHKUMAR KESHAVLAL

MORE THAN 10 DAYS ARE LEFT BUT I AM NOT SUPPLIED GAS
CYLINDER YET.
AMARDEEP GAS AGANCY DISTRIBUTER NO 6154, AT-PALANPUR
DIST BANASKANTHA GUJARAT

lindane — POOR COOKING GAS SERVICE

This is to inform you that Indane has services in Faridabad (Rainbow Gas Service) is in doldrums and is not giving proper services to the customers.It is an ongoing issue for years. They do not book the cylinder in time. They do not pick up the phone and in case if they pick up the phone the lady over there is very rude and harsh. she does not seem the understand the importance of one's problem.
The Area Manager Mr. Maurya is not cooperative and he does not take care of the issues at all. he does not pick up his phone even.

Sometimes the GAS Agency gives less GAS and does not weigh the cylinder and the cooking gas is finished before 15 days.


My consumer number is R-14049 Springfield Faridabad.I do not have a cylinder and if necessary action could be taken to send a gas cylinder to me would be appreciated.

I would appreciate if this issue is taken care of as soon as possible.

lindane — NON RECEIPT OF DOUBLE CYLINDER

SIR, I WAS TAKEN ONE CYLINDER FROM SRIDHAR GAS AGENCY DURING THE YEAR 2006 AND BOOKED FOR SECOND CYLINDER AT THAT TIME. TILL DATE I YET TO GET SECOND CYLINDER AS I AM FACING LOT OF INCONVENIENCE.

SECONDLY, I AM A PARAMILITARY FORCE PERSON AND HAVING ALL INDIA SERVICE LIABILITY. WHILE BOOKING MY CYLINDER THE DEALERSHIP PRESSING HARD TO PRODUCE MY RATION CARD. ACTUALLY FREQUENT TRANSFER AND MOVEMENT I UNABLE TO PRODUCE THE SAME. THIS AFFECTS ADVERSLY MY DAY TO DAY WORK AND PHYSICALLY.

lindane — Non-supply and underweight supply

I am a consumer of Indane gas consumer no.18565 and presently registered at Punchkula Gas Service, Sector-17, Panchkula. I am ex-defence officer from Air Force. I got gas refill booked 20 days back, personally visiting the gas supply office as repeated phones to the company were not attended by the company. I was assured gas supply within 7-10 days. Whereas on my enquiry after 12 days I was informed that the boy who booked the gas has left the company and now I have to book again. Another 1 week time was give which ended on 9/4/2008 again till date no supply has been made. I have to borrow a gas from somebody and have take his obligation with no fault of mine. The irresponsible action by the dealer is causing time and again embarrassment to me with no fault of mine.
The attitude of the officials towards customer is most callous and uncaring. Customer satisfaction is the last thing on their mind. They feel they are untouchable and no one has the power to tell them any thing and they are the supreme authority.
The gas supply by them is always underweight, without proper seal and mostly leaking. It appears that they are also into the other malpractice practices of the trade.
If an officer of the defence forces can be a repeated victim of this un-professional approach of the gas dealer what to think about normal citizens.
A very strict action is required to taken against the gas dealer with a proper exemplary action which will have deterent effect on the other similar dealers.
I, as responsible citizen and value customer of India, in the interest of better India recommends, a strict action against the dealer M/s Panchkula Gas Service, Sector-17, Panchkula and demands the details from the Indane Gas for the same.
Sq.Ldr.R.K.Chopra(Retd.)

lindane — TAking Extra charge

Sir our area gas supplioer M/S J.K Enterprises demanding rs.8 more on cylinder delivery saying that freight chages increased.as i know that Rs. 300 is fixed by government and in this rate supplier has to supply gas to customers home.Before month of April he was supplying gas with old rates.From this month rates was modified.kindly help that if he doing right or i have to move to consumer forum.

Mayank

Indane — Demanding More money than actual

Our area LPG dealer M/S J.K. Enterprises home delivery persons are demanding Rs.8 more saying that freight charges has increased .Iam planning to move to consumer court.

Indane — bad service.

sir,
my consumer no. is 2305.
i have a problem with the gas regulator.
gas is constantly leaking.
i have informed the concerned authority.
but neither are they taking any complain nor are they fixing it.

I am in complete risk.
the dealer details is: UNITED NOVELTIES & GAS SUPPLY CO.
BAGBAZAR SATION ROAD CHANDERNAGORE.
HOOGHLY, WEST BENGAL.
PH[protected].

my addresss is :
c/o Late Ahi Bhusan Majumder.
Pratima Majumder
p.o- mankundu Vill- palpara.
dist- hooghly.pin-712139
West bengal.
ph[protected].
(m) [protected]

Indane — NO DILAVRE

My Consumer No. is 2457 and INDANE Gas agency name is SAHID NARENDRA GAS AGENSI BUDHANA M.NAGAR 251309

I booked gas for home delivery on 01/05/08 but till today 11/05/08 not delivered. In this connection, number of times reminded to representative of said Gas Agency...

Indane — charging much for a new gas connection than company norms

hi
i am anurag sharma, from shamli, distt-m.nagar, up has applied a new gas connection in shamli gas services, which is the distributor of indane here.

they are charging 4500/ for this connection, they are forcing me to take gas stove with, and some accesorry also.
i want to know what is exactly prive to new connection.

Jai Hind
Good to know that you dare to fight it out in Consumer Court, but before you do that make sure you have proper evidence to show that they actually charged Rs.8 extra ; if not, its just a waste of time n effort, instead you can settle it down by paying Rs. 8 or a mere complaint to their office atleast that would make them scared to ask more ..

lindane — Non filing of the Cylinder

I have a LPG Connection with Indane from a agency named Panchkula Gas Service in Sector16 City Panchkula in Haryana. For refilling of the cylinder i apply with my consumer id they provided me during the purchase. After a long month they did not supply the Cylinder, when I personally approach to the office they said that your earlier consumer ID has been changed in our database so we can’t help you, and wait further. They manually modify the id in my Passbook. Again after one and half month they didn’t supply the same. And the same story they repeated with other consumers also.

lindane — they are doing fraud

Dear Sri


This is srinvasan from chennai. I have the gas connection with indane gas agency (Vijay Gas Agency) My consumer number is 12909 Vijay gas agency No 31/37 Astalakshmi gardens. Besant Nagar, Chennai -600090 Contact number is 24916314 Sir they are doing regularlu

lindane — improper supply of gas cylinder

Dear Sir,
I am a consumer of Indane Gas provided by Indian Oil Corp. My consumer no. is 010097. The name of the agency who supply refilled gas cylinder to me is Shama Indane Gas, Stadium, Nanded. There is inordinate delay in supply of gas cylinder by the agency. Even after repeated telephones to them they do not book your order. I had registered demand for refilled gas cylinder on 16.05.08 and they promissed to supply gas within a week. But when I telephoned them after 12 days they told me that demand has been registered only on 16.05.08 and promissed to supply cylinder within 3 days. however, the cylinder is not supplied till 06.06.08.
The manager is insisting to deposit the cylinder and regulator to withdraw the gas connection.This may please be looked into seriously.

lindane — LPG cylinder not filled correctly

Few weeks back I booked a LPG cylinder from Rajan Gas Service, Noida. The old cylinder exhausted on the 6th of June. On the same day we started using the new one. Unfortunately, on 8th June, i.e within 2 days the new cylinder exhausted. On Sunday, we have no other alternative as the agency is closed and there is no way we can get another one. This shouldn't have happened at the first place. How can the authorities be so careless? More over, the agency is stealing gas and then sealing the cylinders in such a way that no one can catch hold of them. Can we request teh concerned authorities to look into this matter ASAP and help get justice.

LPG gas from Indian Oil — No response from agency

I have been trying to book the LPG gas cylinder from last two days. The Gas agency M/s DEE PEE at Hauz Khas, Green Park Market seems to be no mood to pick up the phones i.e. 2643 4030 and 26434031. May be this is due to the roll back of prices by Delhi Govt. that the agency is hording the stock?
Please help

Indane — irresponsible staff at distributor end

Hello,

I am a resident of Bangalore Ashok nager and have availed indane consumer gas for my house from a bangalore based distributor called Shri Giridhar Agencies who have their office at No 53 Cariappa Bhavan, Residency Road Bangalore 560025.
The delivery staff employed by this agency are corrupted to the core, they never give proper change when delivering the gas cylinder. if given the exact amount they demand more money in the like to 20 to 30 rupees, if denied, stating its the delivery cost, etc .
We have logged a complaint with the agency twice over phone and once personally, but they sem reluctant to take any action on these ill charactered staff. and no complaint number is generated by them and given to us to track it. moreover the next time when the gas is booked the delivery id wilflully delay by the delivery staff stating no supply from indane company, at the same time when checked with the company and the distributor they report that the deliveries are as per normal schedule of 2 or 3 days, , and these ill charactered delivery staff delay the by a week or so.

This the general experience by most of the residents of Ashok nagar .
I would like to request you to pls investigate the matter and take strict disciplinary action against the erring delivery staff and the distributor who fail to take the necessary steps to give a better consumer experience to us .

Expecting your early reply and action.

Regards
John Sebastian
Bangalore
Ph [protected].
Sir,

I too am an aggreived customer of Indane Gas. The Gas Agencies take the people/ customers for granted. I had booked the gas cylinder over 24 hours booking no. 1260 on 20.06.2008 (Booking No. 14) and again on 23.06.2008 (Booking No. 16). But my Gas Agency M/s Kandhari Gas Agency, Plot No. 2, Pocket A-00, Sector 2, Rohini (Phone No. 27519710 and[protected] have still not responded. Neither do they pick up the phone nor are they favourable in solving the problems faced by the consumers. It seems no one wants to rectify the problems in all of these gas agencies.

Yours faithfully,
Saju Jacob

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