[Resolved]  Indane Gas Agency — DELAY DELIVERY OF LPG CYLINDER

Instead of stating to a forum like this, you should have consulted either the proprietor or the concerned authorities with your grievances.
Anyway please be in touch with the office of the agency for any problems related to the agency.
Hope that you had your attention on the notice issued by the agency few days back.
Issued for Latha gas agency
Manager

Please note the following for the information to all those who read this.


1. We need an average 30 to 35 loads of gas cylinders per month for complaint free regular supply.
But we receive an average of 26 loads of gas cylinders per month
One load contains 306 gas cylinders
In April we received 14 loads till 24th Aprril whereas we require 28 loads for regular supply.

Why those who criticize us are not able to check this part?

2. Different customers use one gas cylinder for different periods
Some use it for one month, some two month and some upto 6 months.

3..Many ignorant customers submit there gas books to some others.Those who collect the books
sell it to hotels, restaurants and many others for higher costs.
4. The agency has no role in this picture and the public blames only the agency for others' faults.

Hope that those who read it will get some light in this matter.

You should consult the authorities of the gas agency for any complaints

Sir,
In the month of May 2009 we are receiving sufficient number of loads we demanded and almost all the complaints have been solved. Please note that whenever there are bandhs, harthals, holidays the supply of loads will be affected and hence problem may arise. It is a social problem that we have less number of working days in India which will cause many problems, specially for Kerala state.

In the months June and July we have no complaints of not receiving refills. This is because of the availability of the loads from the IOC cochin. I am sure that majority of the public, newspapers and many consumers are in wrong impression about the agency. The genuine customers are getting the refills through a telephone call.

Situation is changing since there is a go slow in cochin plant and the supply of loads reduced. Customers please bear with us.

Indane Gas Agency — Delay in Delivering the LPG Cylinder

I have Indane gas LPG connection with DWARKA INDANE SERVICES K -1/4, RAJAPURI,SECTOR-5,OPP J D M APP. NEW DELHI-59. My consumer number is 14565. I made booking for filled LPG cylinder 20 days ago. And daily i am making call to them and everytime i get the response that it will delivered today by 5 pm. From last 20 days i am facing this problem and still i haven't got refilled gas cylinder. I don't understand to whom i should contact and lodge complaint so that some serious action could be taken on it.

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SIR,
I AM THE CONSUMER OF INDANE GAS BEARING CON NUMBER 08325, UNDER JAI JAWAN GAS AGENCIES, SEC-7, DWARKA, N.DELHI, I HAVE NOT RECEIVED CYLENDER TIMLY AFTER BOOKING

THANKING YOU.